# Discourse, vBulletin Cloud vs Khoros Service Comparison | | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Star Rating** | 4.0 out of 5 | 4.0 out of 5 | 4.4 out of 5 | | **Total Reviews** | 68 | 10 | 40 | | **Largest Market Segment** | Small-Business (43.1% of reviews) | Small-Business (70.0% of reviews) | Enterprise (36.4% of reviews) | | **Entry Level Price** | $20.00 Per Month | No pricing available | No pricing available | --- ## Top Pros & Cons ### Discourse Pros: - Features (3 reviews) - Ease of Use (2 reviews) Cons: - Content Management (1 reviews) - Data Loss (1 reviews) ### vBulletin Cloud **Not enough data** ### Khoros Service Pros: - Automation (3 reviews) - Automation Features (3 reviews) Cons: - Insufficient Training (2 reviews) - Poor Interface Design (2 reviews) --- ## Ratings Comparison | Rating | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Meets Requirements** | 8.6 (50 reviews) | 8.3 (7 reviews) | 8.5 (27 reviews) | | **Ease of Use** | 8.5 (49 reviews) | 8.1 (7 reviews) | 8.2 (27 reviews) | | **Ease of Setup** | 8.7 (15 reviews) | Not enough data | 7.8 (17 reviews) | | **Ease of Admin** | 9.2 (12 reviews) | Not enough data | 8.0 (10 reviews) | | **Quality of Support** | 8.5 (41 reviews) | 8.1 (7 reviews) | 8.5 (26 reviews) | | **Has the product been a good partner in doing business?** | 9.2 (11 reviews) | Not enough data | 8.3 (9 reviews) | | **Product Direction (% positive)** | 7.7 (50 reviews) | 6.1 (6 reviews) | 8.7 (27 reviews) | --- ## Pricing ### Discourse #### Entry-Level Pricing Plan: Starter Price: $20.00 Per Month Key Features: - See discourse.org for details [Browse all 4 editions](https://www.g2.com/products/discourse/pricing) #### Free Trial Yes ### vBulletin Cloud #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Khoros Service #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Q&A Platforms | Product | Score | Reviews | |---|---|---| | **Discourse** | N/A | N/A | | **vBulletin Cloud** | N/A | N/A | | **Khoros Service** | N/A | N/A | #### Account Options | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Single Sign-On (SSO)** | Not enough data | Not enough data | Not enough data | | **Social Login** | Not enough data | Not enough data | Not enough data | | **Reputation System** | Not enough data | Not enough data | Not enough data | | **Topic Subscription** | Not enough data | Not enough data | Not enough data | | **Bookmarking** | Not enough data | Not enough data | Not enough data | | **History** | Not enough data | Not enough data | Not enough data | #### Q&A Tools | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Tags** | Not enough data | Not enough data | Not enough data | | **Commenting System** | Not enough data | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | Not enough data | | **Voting** | Not enough data | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | Not enough data | | **Knowledge Integrations** | Not enough data | Not enough data | Not enough data | | **Embedding** | Feature Not Available | Not enough data | Not enough data | | **Formatting** | Not enough data | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | Not enough data | ### Knowledge Base | Product | Score | Reviews | |---|---|---| | **Discourse** | N/A | N/A | | **vBulletin Cloud** | N/A | N/A | | **Khoros Service** | N/A | N/A | #### Knowledge Pages | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Templates** | Feature Not Available | Not enough data | Not enough data | | **In-Content Feedback** | Not enough data | Not enough data | Not enough data | | **Versioning and Version History** | Not enough data | Not enough data | Not enough data | | **Decision Trees** | Not enough data | Not enough data | Not enough data | | **Duplicate Detection** | Not enough data | Not enough data | Not enough data | | **Content Editor** | Not enough data | Not enough data | Not enough data | #### Knowledge Dissemination | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Page Analytics** | Not enough data | Not enough data | Not enough data | | **Permissions** | Not enough data | Not enough data | Not enough data | | **Knowledge Sharing** | Not enough data | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | Not enough data | | **Advanced Search** | Not enough data | Not enough data | Not enough data | | **Browser Extension** | Feature Not Available | Not enough data | Not enough data | | **Organization** | Not enough data | Not enough data | Not enough data | | **Other Integrations** | Not enough data | Not enough data | Not enough data | | **Knowledge Integrations** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Knowledge Base | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Discourse** | N/A | N/A | | **vBulletin Cloud** | N/A | N/A | | **Khoros Service** | N/A | N/A | #### Generative AI | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | Feature Not Available | #### Communication | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Pop-up Chat** | Not enough data | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | Not enough data | | **Targeted Emails** | Not enough data | Not enough data | Not enough data | | **In-App Messaging** | Not enough data | Not enough data | Not enough data | | **Co-Browsing** | Not enough data | Not enough data | Not enough data | #### Internal Use | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Customization ** | Not enough data | Not enough data | Not enough data | | **Conversation Archiving** | Not enough data | Not enough data | Not enough data | | **Lead Development** | Not enough data | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | Not enough data | | **Team Inbox ** | Not enough data | Not enough data | Not enough data | | **Customer Profiles** | Not enough data | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Discourse** | N/A | N/A | | **vBulletin Cloud** | N/A | N/A | | **Khoros Service** | N/A | N/A | #### Generative AI | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Self-Service Experience | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Knowledge Base** | Not enough data | Not enough data | Not enough data | | **Searchable Articles** | Not enough data | Not enough data | Not enough data | | **Community Forums** | Not enough data | Not enough data | Not enough data | | **Mobile Optimization** | Not enough data | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | Not enough data | #### Self-Service Platform | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Branding** | Not enough data | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Discourse** | N/A | N/A | | **vBulletin Cloud** | N/A | N/A | | **Khoros Service** | 8.2/10 | 8 | #### Generative AI | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Process | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Mentions** | Not enough data | Not enough data | 9.0 (7 reviews) | | **Tickets** | Not enough data | Not enough data | 8.6 (6 reviews) | | **Macros** | Not enough data | Not enough data | 8.3 (5 reviews) | #### Channels | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Email** | Not enough data | Not enough data | 8.0 (5 reviews) | | **Social** | Not enough data | Not enough data | 9.3 (7 reviews) | | **Live Chat** | Not enough data | Not enough data | 7.3 (5 reviews) | | **Phone** | Not enough data | Not enough data | 6.7 (5 reviews) | | **Text** | Not enough data | Not enough data | 8.3 (5 reviews) | #### Insight | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Surveys** | Not enough data | Not enough data | 7.6 (7 reviews) | | **Reporting** | Not enough data | Not enough data | 8.8 (7 reviews) | | **Visitor Activity** | Not enough data | Not enough data | 8.3 (6 reviews) | | **Help Desk** | Not enough data | Not enough data | 8.3 (6 reviews) | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Discourse** | N/A | N/A | | **vBulletin Cloud** | N/A | N/A | | **Khoros Service** | N/A | N/A | #### Generative AI | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Conversational Commerce Platforms | Product | Score | Reviews | |---|---|---| | **Discourse** | N/A | N/A | | **vBulletin Cloud** | N/A | N/A | | **Khoros Service** | N/A | N/A | #### Conversational AI - Conversational Commerce Platforms | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **AI chatbots** | Not enough data | Not enough data | Not enough data | | **Messaging and Notifications** | Not enough data | Not enough data | Not enough data | | **AI agents ** | Not enough data | Not enough data | Not enough data | | **Voice assistants** | Not enough data | Not enough data | Not enough data | | **Communication apps** | Not enough data | Not enough data | Not enough data | #### Platform integration - Conversational Commerce Platforms | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Ecommerce stores** | Not enough data | Not enough data | Not enough data | | **Sales channels** | Not enough data | Not enough data | Not enough data | | **Payment Platform** | Not enough data | Not enough data | Not enough data | | **Internal tools** | Not enough data | Not enough data | Not enough data | #### Analytics and Reporting - Conversational Commerce Platforms | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Conversational analytics** | Not enough data | Not enough data | Not enough data | | **Advance reporting** | Not enough data | Not enough data | Not enough data | ### Online Community Management | Product | Score | Reviews | |---|---|---| | **Discourse** | 8.3/10 | 45 | | **vBulletin Cloud** | N/A | N/A | | **Khoros Service** | N/A | N/A | #### Community Building | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Member Profiles** | 8.4 (29 reviews) | Not enough data | Not enough data | | **Email & Notifications** | Not enough data | Not enough data | Not enough data | | **Member Discovery** | Not enough data | Not enough data | Not enough data | | **Member Referrals** | Not enough data | Not enough data | Not enough data | | **Community Spaces** | Not enough data | Not enough data | Not enough data | | **Paid Memberships** | Not enough data | Not enough data | Not enough data | | **Multimedia Sharing** | Not enough data | Not enough data | Not enough data | | **Courses** | Not enough data | Not enough data | Not enough data | #### Community Improvement | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Gamification** | Not enough data | Not enough data | Not enough data | | **Polls & Questions** | Not enough data | Not enough data | Not enough data | | **Automation Rules** | Not enough data | Not enough data | Not enough data | #### Customer Analytics | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Community Insights** | 8.2 (30 reviews) | Feature Not Available | Not enough data | | **Community Engagement Analytics** | 8.8 (32 reviews) | Feature Not Available | Not enough data | | **Downloadable Reports** | 8.0 (29 reviews) | Not enough data | Not enough data | | **ROI Tracking** | Not enough data | Not enough data | Not enough data | #### Community Management | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Community Feeds & Discussions** | 8.2 (29 reviews) | Not enough data | Not enough data | | **Live Streaming** | Not enough data | Not enough data | Not enough data | | **Chat & Messaging** | Not enough data | Not enough data | Not enough data | | **Events Management** | Not enough data | Not enough data | Not enough data | | **Admin Roles & Permissions** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Online Community Management | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Knowledge Management | Product | Score | Reviews | |---|---|---| | **Discourse** | N/A | N/A | | **vBulletin Cloud** | N/A | N/A | | **Khoros Service** | N/A | N/A | #### Knowledge Base | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Q & A** | Not enough data | Not enough data | Not enough data | | **Link Sharing** | Not enough data | Not enough data | Not enough data | | **Searchable** | Not enough data | Not enough data | Not enough data | #### Security | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Verification** | Not enough data | Not enough data | Not enough data | | **Role-Based Permission** | Not enough data | Not enough data | Not enough data | | **Public vs Private** | Not enough data | Not enough data | Not enough data | #### Content | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Trackable Analytics** | Not enough data | Not enough data | Not enough data | | **Import** | Not enough data | Not enough data | Not enough data | | **File Viewing** | Not enough data | Not enough data | Not enough data | | **Update Notifications** | Not enough data | Not enough data | Not enough data | #### Communication | Feature | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Social Features** | Not enough data | Not enough data | Not enough data | | **Tagging ** | Not enough data | Not enough data | Not enough data | | **Upload ** | Not enough data | Not enough data | Not enough data | | **Comments** | Not enough data | Not enough data | Not enough data | --- ## Categories **Unique to Discourse (3):** [Online Community Management Software](https://www.g2.com/categories/online-community-management), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Q&A Platforms ](https://www.g2.com/categories/q-a-platforms) **Unique to vBulletin Cloud (1):** [Online Community Management Software](https://www.g2.com/categories/online-community-management) **Unique to Khoros Service (5):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms) --- ## Reviewer Demographics ### By Company Size | Segment | Discourse | vBulletin Cloud | Khoros Service | |---|---|---|---| | **Small-Business** | 43.1% | 70.0% | 30.3% | | **Mid-Market** | 36.9% | 20.0% | 33.3% | | **Enterprise** | 20.0% | 10.0% | 36.4% | ### By Industry #### Discourse - **Computer Software:** 10.8% - **Information Technology and Services:** 9.2% - **Entertainment:** 7.7% - **Hospital & Health Care:** 6.2% - **Non-Profit Organization Management:** 4.6% - **Accounting:** 3.1% - **Apparel & Fashion:** 3.1% - **Business Supplies and Equipment:** 3.1% - **Design:** 3.1% - **Education Management:** 3.1% - **Other:** 46.2% #### vBulletin Cloud - **Information Technology and Services:** 20.0% - **Research:** 10.0% - **Public Relations and Communications:** 10.0% - **Online Media:** 10.0% - **Oil & Energy:** 10.0% - **Consumer Electronics:** 10.0% - **Computer Software:** 10.0% - **Computer & Network Security:** 10.0% - **Automotive:** 10.0% #### Khoros Service - **Telecommunications:** 15.2% - **Consumer Services:** 9.1% - **Outsourcing/Offshoring:** 9.1% - **Marketing and Advertising:** 9.1% - **Computer Software:** 6.1% - **Financial Services:** 6.1% - **Hospitality:** 6.1% - **Computer & Network Security:** 3.0% - **Design:** 3.0% - **Education Management:** 3.0% - **Other:** 30.3% --- ## Alternatives ### Alternatives to Discourse - [Bettermode](https://www.g2.com/products/bettermode/reviews) — 4.6/5 stars (118 reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (691 reviews) - [Stack Overflow Internal](https://www.g2.com/products/stack-overflow-internal/reviews) — 4.5/5 stars (792 reviews) - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews) - [Higher Logic Vanilla](https://www.g2.com/products/higher-logic-vanilla/reviews) — 4.3/5 stars (99 reviews) - [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews) — 4.4/5 stars (253 reviews) - [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (476 reviews) - [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (211 reviews) - [Confluence](https://www.g2.com/products/confluence/reviews) — 4.1/5 stars (4349 reviews) ### Alternatives to vBulletin Cloud - [Influitive](https://www.g2.com/products/jigsaw-interactive-influitive/reviews) — 4.4/5 stars (396 reviews) - [Higher Logic Thrive](https://www.g2.com/products/higher-logic-thrive/reviews) — 4.4/5 stars (435 reviews) - [Circle](https://www.g2.com/products/circle-so-circle/reviews) — 4.5/5 stars (476 reviews) - [Mighty Networks](https://www.g2.com/products/mighty-networks/reviews) — 4.6/5 stars (691 reviews) - [Webex Events & Webinars](https://www.g2.com/products/webex-events-webinars/reviews) — 4.6/5 stars (1077 reviews) - [BigMarker](https://www.g2.com/products/bigmarker/reviews) — 4.7/5 stars (445 reviews) - [Thinkific](https://www.g2.com/products/thinkific/reviews) — 4.5/5 stars (400 reviews) - [Gainsight Customer Communities](https://www.g2.com/products/gainsight-customer-communities/reviews) — 4.4/5 stars (253 reviews) - [Hivebrite](https://www.g2.com/products/hivebrite/reviews) — 4.4/5 stars (211 reviews) - [Uuki](https://www.g2.com/products/vadoo-uuki/reviews) — 4.5/5 stars (178 reviews) ### Alternatives to Khoros Service - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6934 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1207 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (735 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6415 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7328 reviews) - [Emplifi](https://www.g2.com/products/emplifi-emplifi/reviews) — 4.4/5 stars (382 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3741 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews) --- ## Top Discussions ### Discourse - Title: [How do I set up a forum discourse?](https://www.g2.com/discussions/how-do-i-set-up-a-forum-discourse) — 1 comment > **Top comment:** "Setting up a Discourse forum can be a complex process with many different options and configurations depending on your specific needs. Luckily, there are..." - Title: [How much does Discourse cost?](https://www.g2.com/discussions/how-much-does-discourse-cost) — 1 comment > **Top comment:** "Discourse offers a range of pricing options to fit the needs of different organizations and communities. For small communities, there is a free plan with..." - Title: [What is a discourse server?](https://www.g2.com/discussions/what-is-a-discourse-server) — 1 comment > **Top comment:** "A Discourse server is a type of web server that is used to host and manage online communities and discussions. Discourse is an open-source software platform..." - Title: [What is discourse app?](https://www.g2.com/discussions/what-is-discourse-app) — 1 comment > **Top comment:** "Discourse app is a mobile application for iOS and Android that enables users to access and interact with online communities and forums powered by the..." ### vBulletin Cloud No discussions available for this product. ### Khoros Service - Title: [What do online communities do?](https://www.g2.com/discussions/what-do-online-communities-do) — 1 comment > **Top comment:** "Online communities increase customer engagement with the product/service and decrease customer service cost by replacing it with online knowledge sharing and..." - Title: [What is a community khoros?](https://www.g2.com/discussions/what-is-a-community-khoros) — 1 comment > **Top comment:** "Khoros is a platform for digital-first customer engagement" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/discourse-vs-vbulletin-cloud-vs-khoros-service)