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At a Glance
Market Segments
Small-Business (43.1% of reviews)
Mid-Market (57.4% of reviews)
Entry-Level Pricing
$20.00 Per Month
Free Trial 1 User Per Month
Discourse
Star Rating
(68)4.0 out of 5
Market Segments
Small-Business (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 Per Month
Browse all 4 pricing plansGuru
Star Rating
(2,310)4.7 out of 5
Market Segments
Mid-Market (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Guru excels in Knowledge Base functionality, scoring a remarkable 9.7, while Discourse trails with a score of 9.5. Reviewers mention that Guru's centralized knowledge management makes it easier to find and share information across teams.
- Reviewers mention that Guru's Quality of Support is rated at 9.4, significantly higher than Discourse's 8.5. Users on G2 appreciate Guru's responsive customer service, which they say enhances their overall experience with the software.
- Users say that Guru shines in Data Centralization - Insight Engines with a score of 9.6, compared to Discourse's lower rating. Reviewers highlight that Guru's ability to centralize data helps streamline workflows and improve decision-making.
- G2 users report that Discourse offers better Community Building features, scoring 9.3, while Guru's score is not specified. Users mention that Discourse's focus on community engagement fosters better interaction among users.
- Reviewers mention that Guru's Ease of Use is rated at 9.2, which is higher than Discourse's 8.5. Users say that Guru's intuitive interface makes it easier for new users to get started without extensive training.
- Users on G2 report that Guru's Integrations score of 9.2 is on par with Discourse's 9.2, but they note that Guru offers a wider range of integrations with popular tools, making it more versatile for different business needs.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Free Trial
Discourse
Free Trial is available
Guru
Free Trial is available
Ratings
Meets Requirements
8.6
50
9.2
1,908
Ease of Use
8.5
49
9.3
1,929
Ease of Setup
8.7
15
9.3
947
Ease of Admin
9.2
12
9.0
476
Quality of Support
8.5
41
9.3
1,506
Has the product been a good partner in doing business?
9.2
11
9.4
429
Product Direction (% positive)
7.7
50
9.2
1,807
Features by Category
Content Management
Not enough data
9.3
104
Not enough data
9.3
104
Not enough data
9.4
104
Content Discovery
Not enough data
9.3
104
Not enough data
9.2
102
Not enough data
9.1
101
Not enough data
8.9
101
Not enough data
9.3
99
Not enough data
9.1
101
Generative AI
Not enough data
9.1
62
Not enough data
9.1
63
Administration
Not enough data
9.2
675
Not enough data
9.2
669
Not enough data
9.1
664
Knowledge Management
Not enough data
9.6
788
Not enough data
9.2
738
Not enough data
9.2
700
Compliance
Not enough data
9.2
685
Not enough data
9.2
656
Not enough data
9.2
652
Not enough data
9.1
631
Customer Support
Not enough data
9.2
759
Not enough data
9.2
718
Not enough data
9.0
646
Data Security
Not enough data
9.2
633
Not enough data
9.2
628
Not enough data
9.3
649
Not enough data
9.1
632
Administration
Not enough data
9.2
677
Not enough data
9.3
700
Not enough data
9.4
767
Generative AI
Not enough data
9.0
483
Account Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Q&A Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
Feature Not Available
9.0
683
Not enough data
9.1
640
Not enough data
9.0
682
Not enough data
8.8
581
Not enough data
8.9
541
Not enough data
9.1
553
Knowledge Dissemination
Not enough data
8.9
667
Not enough data
9.0
665
Not enough data
9.5
735
Not enough data
9.1
711
Not enough data
9.1
573
Feature Not Available
9.2
576
Not enough data
9.3
580
Not enough data
9.0
547
Not enough data
9.2
557
Agentic AI - Knowledge Base
Not enough data
8.6
99
Not enough data
8.9
99
Not enough data
8.8
97
Compatibility
Not enough data
9.3
93
Not enough data
8.9
90
Not enough data
8.9
92
Agentic AI - Enterprise Search Software
Not enough data
8.7
42
Not enough data
8.7
41
Not enough data
8.9
41
Not enough data
8.7
40
Not enough data
8.9
42
Not enough data
8.6
41
Search Queries
Not enough data
9.2
91
Not enough data
9.4
94
Not enough data
9.1
89
Not enough data
9.1
86
Not enough data
9.3
91
AI powered search - Enterprise Search Software
Not enough data
8.7
28
Not enough data
8.2
27
Not enough data
9.3
28
Functionality
Not enough data
9.0
91
Not enough data
9.4
93
Not enough data
9.1
93
Compatibility - Enterprise Search Software
Not enough data
8.8
27
Not enough data
9.4
29
Not enough data
8.6
27
Functionality - Enterprise Search Software
Not enough data
8.8
27
Not enough data
9.5
27
Not enough data
9.0
27
Search Queries - Enterprise Search Software
Not enough data
8.9
28
Not enough data
9.5
29
Not enough data
8.4
29
Not enough data
9.2
28
Responses
Not enough data
8.5
52
Not enough data
8.7
51
Not enough data
9.1
54
Automation - AI Agents
Not enough data
8.6
49
Not enough data
8.4
50
Not enough data
8.1
51
Not enough data
8.8
51
Not enough data
9.0
51
Platform
Not enough data
8.8
55
Not enough data
8.7
51
Not enough data
8.6
52
Autonomy - AI Agents
Not enough data
8.8
53
Not enough data
8.8
51
Not enough data
8.7
53
Not enough data
8.8
52
Generative AI
Not enough data
9.0
54
Not enough data
8.8
53
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
8.3
29
Not enough data
8.4
29
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Improvement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Analytics
8.2
30
Not enough data
8.8
32
Not enough data
8.0
29
Not enough data
Not enough data
Not enough data
Community Management
8.2
29
Not enough data
8.6
33
Not enough data
Not enough data
Not enough data
Community Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Discourse and Guru are categorized as Knowledge Base
Unique Categories
Discourse is categorized as Online Community Management and Q&A Platforms
Guru is categorized as AI Agents For Business Operations, Contact Center Knowledge Base, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Reviews
Reviewers' Company Size
Discourse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.8%
Information Technology and Services
9.2%
Entertainment
7.7%
Hospital & Health Care
6.2%
Non-Profit Organization Management
4.6%
Other
61.5%
Computer Software
14.9%
Information Technology and Services
11.0%
Consumer Services
8.8%
Internet
6.4%
Financial Services
5.9%
Other
53.0%
Alternatives
Discussions
What is discourse app?
1 Comment
AS
Discourse app is a mobile application for iOS and Android that enables users to access and interact with online communities and forums powered by the...Read more
What is a discourse server?
1 Comment
AS
A Discourse server is a type of web server that is used to host and manage online communities and discussions. Discourse is an open-source software platform...Read more
How much does Discourse cost?
1 Comment
AS
Discourse offers a range of pricing options to fit the needs of different organizations and communities. For small communities, there is a free plan with...Read more
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
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