Compare Discourse and Gainsight Customer Communities 
At a Glance
Market Segments
Small-Business (43.1% of reviews)
Mid-Market (59.6% of reviews)
Entry-Level Pricing
$20.00 Per Month
No pricing available
Discourse
Star Rating
(68)4.0 out of 5
Market Segments
Small-Business (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 Per Month
Browse all 4 pricing plansGainsight Customer Communities
Star Rating
(251)4.4 out of 5
Market Segments
Mid-Market (59.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gainsight Customer Communities excels in providing valuable insights into customer engagement, with users appreciating its ability to connect with customers and gather their opinions on various topics. This feature enhances the overall user experience, making it easier for customer success managers to manage relationships effectively.
- Users say that Discourse stands out for its user-friendly interface and extensive customization options, allowing for the creation of diverse topics and categories. This flexibility is particularly beneficial for fostering open discussions and sharing ideas, which users find valuable in a community setting.
- Reviewers mention that Gainsight Customer Communities has a higher overall satisfaction score compared to Discourse, indicating a stronger performance in meeting user needs. Users have highlighted the platform's resources as essential for resolving doubts and enhancing their daily operations as customer success managers.
- According to verified reviews, Discourse users appreciate the platform's gamification features, such as badges and awards for top contributors, which encourage participation and engagement within the community. This aspect can significantly enhance user interaction and motivation.
- G2 reviewers note that while Gainsight Customer Communities has a solid support quality score, Discourse slightly edges it out in terms of administrative ease, making it easier for users to manage their communities. This can be a crucial factor for organizations looking for a straightforward setup and maintenance process.
- Users highlight that Gainsight Customer Communities is particularly favored by mid-market companies, while Discourse is more popular among small businesses. This distinction may influence potential buyers based on their organization's size and specific community management needs.
Pricing
Entry-Level Pricing
Gainsight Customer Communities
No pricing availableFree Trial
Discourse
Free Trial is available
Gainsight Customer Communities
Free Trial is available
Ratings
Meets Requirements
8.6
50
8.3
200
Ease of Use
8.5
49
8.7
203
Ease of Setup
8.7
15
8.2
157
Ease of Admin
9.2
12
8.6
143
Quality of Support
8.5
41
8.8
187
Has the product been a good partner in doing business?
9.2
11
8.9
143
Product Direction (% positive)
7.7
50
8.6
190
Features by Category
Account Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Q&A Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
8.4
29
7.0
78
Not enough data
7.6
49
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Improvement
Not enough data
7.9
49
Not enough data
6.8
44
Not enough data
Not enough data
Customer Analytics
8.2
30
7.6
84
8.8
32
8.0
103
8.0
29
7.3
102
Not enough data
7.2
80
Community Management
8.2
29
8.1
90
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Discourse and Gainsight Customer Communities are categorized as Online Community Management
Unique Categories
Discourse is categorized as Knowledge Base and Q&A Platforms
Gainsight Customer Communities has no unique categories
Reviews
Reviewers' Company Size
Discourse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.8%
Information Technology and Services
9.2%
Entertainment
7.7%
Hospital & Health Care
6.2%
Non-Profit Organization Management
4.6%
Other
61.5%
Computer Software
36.0%
Information Technology and Services
19.6%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.0%
Alternatives
Discussions
What is discourse app?
1 Comment
AS
Discourse app is a mobile application for iOS and Android that enables users to access and interact with online communities and forums powered by the...Read more
How do I set up a forum discourse?
1 Comment
AS
Setting up a Discourse forum can be a complex process with many different options and configurations depending on your specific needs. Luckily, there are...Read more
What is a discourse server?
1 Comment
AS
A Discourse server is a type of web server that is used to host and manage online communities and discussions. Discourse is an open-source software platform...Read more
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
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