Introducing G2.ai, the future of software buying.Try now
Compare Discourse and Gainsight Customer Communities 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
BlueDocs
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Axero
Visit Website
At a Glance
Market Segments
Small-Business (43.1% of reviews)
Mid-Market (59.4% of reviews)
Entry-Level Pricing
$20.00 Per Month
No pricing available
Discourse
Star Rating
(68)4.0 out of 5
Market Segments
Small-Business (43.1% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 Per Month
Browse all 4 pricing plansGainsight Customer Communities
Star Rating
(250)4.4 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Gainsight Customer CommunitiesSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviewers mention that Gainsight Customer Communities excels in its Quality of Support with a score of 8.9, which is higher than Discourse's 8.5. Users appreciate the responsiveness and helpfulness of the support team, making it easier to resolve issues quickly.
- Users report that Discourse shines in Social Network Integration, scoring 8.4 compared to Gainsight's 6.7. Reviewers highlight the seamless integration with various social platforms, enhancing community engagement and user interaction.
- G2 users note that Gainsight Customer Communities offers superior Customer Intelligence features with a score of 7.5, while Discourse scores 8.2. Users appreciate the detailed analytics and insights provided by Discourse, which help in understanding community engagement better.
- Users on G2 mention that Gainsight's Community Management tools, rated at 8.3, are robust, allowing for effective moderation and user management, whereas Discourse's score of 8.2 indicates slightly less comprehensive features in this area.
- Reviewers say that Discourse's Advanced Search capabilities are a standout feature, providing users with a more efficient way to find content compared to Gainsight, which lacks the same level of search functionality.
- Users report that Gainsight's All-in-one Dashboard is highly praised for its user-friendly interface and comprehensive overview of community metrics, scoring 8.1, while Discourse's dashboard, although functional, does not provide the same level of insight.
Pricing
Entry-Level Pricing
Gainsight Customer Communities
No pricing availableFree Trial
Discourse
Free Trial is available
Gainsight Customer Communities
Free Trial is available
Ratings
Meets Requirements
8.6
50
8.3
199
Ease of Use
8.5
49
8.7
202
Ease of Setup
8.7
15
8.2
157
Ease of Admin
9.2
12
8.6
143
Quality of Support
8.5
41
8.8
186
Has the product been a good partner in doing business?
9.2
11
8.9
143
Product Direction (% positive)
7.7
50
8.6
190
Features by Category
Account Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Q&A Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Pages
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Community Building
8.3
29
6.9
74
8.4
29
7.0
78
Not enough data
7.6
49
Not enough data
7.1
46
Not enough data
7.4
43
Not enough data
7.6
42
Community Improvement
Not enough data
7.9
49
Not enough data
6.9
47
Not enough data
6.9
42
Not enough data
6.8
44
Customer Analytics
8.2
30
7.6
84
8.8
32
8.0
103
8.0
29
7.3
102
Not enough data
7.2
80
Community Management
8.2
29
8.1
90
8.6
33
8.1
95
Not enough data
8.3
44
Community Analytics
Not enough data
7.7
44
Not enough data
7.5
44
Not enough data
7.6
44
Not enough data
8.3
45
Agentic AI - Online Community Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Discourse and Gainsight Customer Communities are categorized as Online Community Management
Unique Categories
Discourse is categorized as Knowledge Base and Q&A Platforms
Gainsight Customer Communities has no unique categories
Reviews
Reviewers' Company Size
Discourse
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
10.8%
Information Technology and Services
9.2%
Entertainment
7.7%
Hospital & Health Care
6.2%
Non-Profit Organization Management
4.6%
Other
61.5%
Computer Software
35.7%
Information Technology and Services
19.7%
Telecommunications
8.4%
Computer & Network Security
3.6%
Internet
2.4%
Other
30.1%
Alternatives
Discussions
What is discourse app?
1 Comment
AS
Discourse app is a mobile application for iOS and Android that enables users to access and interact with online communities and forums powered by the...Read more
How do I set up a forum discourse?
1 Comment
AS
Setting up a Discourse forum can be a complex process with many different options and configurations depending on your specific needs. Luckily, there are...Read more
What is a discourse server?
1 Comment
AS
A Discourse server is a type of web server that is used to host and manage online communities and discussions. Discourse is an open-source software platform...Read more
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 Comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 Comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 Comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
