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- Disciple-vs-Gainsight Customer Communities
Compare Disciple and Gainsight Customer Communities 
At a Glance
Market Segments
Disciple
Small-Business (90.0% of reviews)
Gainsight Customer Communities
Mid-Market (64.7% of reviews)
Entry-Level Pricing
Disciple
$389 per monthGainsight Customer Communities
No pricing availableFeatured Products
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Online Community Management
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Online Community Management
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Disciple vs Gainsight Customer Communities
- Reviewers mention that Gainsight Customer Communities excels in its Quality of Support, scoring 8.9, which users appreciate for its responsiveness and helpfulness, while Disciple shines even brighter with a score of 9.8, indicating exceptional support that users find invaluable.
- Users report that Gainsight offers a more robust All-in-one Dashboard with a score of 8.1, allowing for comprehensive community management, whereas Disciple's dashboard, while effective, scores slightly lower at 8.0, suggesting it may lack some advanced features that users desire.
- G2 users highlight that Gainsight's Gamification features score 8.2, providing engaging ways to motivate community members, while Disciple does not emphasize gamification as strongly, which may impact user engagement levels.
- Users on G2 mention that Gainsight's Customer Intelligence feature scores 7.5, providing valuable insights into community behavior, while Disciple's similar feature scores lower at 7.2, indicating that users may find Gainsight's analytics more actionable.
- Reviewers say that Gainsight's Community Improvement tools, particularly in Survey Customization, score 6.2, which some users find limiting, while Disciple's offerings in this area are not highlighted, suggesting a potential gap in user feedback on survey capabilities.
- Users report that Gainsight's Product Direction is viewed positively at 8.7, indicating a strong roadmap, while Disciple's score of 7.7 suggests some users may have concerns about future developments and enhancements.
Pricing
Entry-Level Pricing
Disciple
Mobile App
$389 per month
Get an iOS and Android app that will appear on the Apple and Google stores.
Gainsight Customer Communities
No pricing availableFree Trial
Disciple
Free Trial is available
Gainsight Customer Communities
Free Trial is available
Ratings
Meets Requirements
8.6
7
8.3
168
Ease of Use
9.3
7
8.7
171
Ease of Setup
8.6
7
8.4
127
Ease of Admin
9.3
7
8.7
136
Quality of Support
9.8
7
8.9
156
Has the product been a good partner in doing business?
9.8
7
9.0
137
Product Direction (% positive)
7.7
5
8.7
159
Features by Category
Community Building
Not enough data
6.7
47
Not enough data
6.8
51
Not enough data
7.0
22
Not enough data
6.7
19
Not enough data
7.1
18
Not enough data
7.5
17
Community Improvement
Not enough data
8.2
23
Not enough data
6.2
20
Not enough data
5.8
16
Not enough data
5.8
17
Customer Analytics
Not enough data
7.5
57
Not enough data
8.0
76
Not enough data
7.0
75
Not enough data
7.1
53
Community Management
Not enough data
8.3
64
Not enough data
8.1
70
Not enough data
8.0
18
Community Analytics
Not enough data
7.2
18
Not enough data
7.1
18
Not enough data
6.9
18
Not enough data
8.2
20
Categories
Categories
Shared Categories
Disciple and Gainsight Customer Communities are categorized as Online Community Management
Unique Categories
Disciple has no unique categories
Gainsight Customer Communities has no unique categories
Reviews
Reviewers' Company Size
Disciple
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gainsight Customer Communities
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
30.0%
Non-Profit Organization Management
20.0%
Consumer Goods
20.0%
Retail
10.0%
Marketing and Advertising
10.0%
Other
10.0%
Computer Software
39.4%
Information Technology and Services
19.7%
Telecommunications
9.6%
Computer & Network Security
3.7%
Music
2.3%
Other
25.2%
Most Helpful Reviews
Disciple
Most Helpful Favorable Review
Verified User in Health, Wellness and Fitness
One of the best things about Diciple for me is the smooth flow and easy transition for my community members from social media platforms.
Most Helpful Critical Review
Gainsight Customer Communities
Most Helpful Favorable Review
Verified User in Information Technology and Services
- Easy to customize even without considerable tech knowledge - Straightforward backend - Great and helpful support - Product is improving quickly
Most Helpful Critical Review
Verified User in Internet
I think the UI is a little strange. For things that are comments the aesthetic language makes sense but when I want to promote a feature release or announcement, it doesn't make sense to have the look and feel the same as the comments. In the mind of the...
Verified User in Health, Wellness and Fitness
One of the best things about Diciple for me is the smooth flow and easy transition for my community members from social media platforms.
Verified User in Information Technology and Services
- Easy to customize even without considerable tech knowledge - Straightforward backend - Great and helpful support - Product is improving quickly
Verified User in Internet
I think the UI is a little strange. For things that are comments the aesthetic language makes sense but when I want to promote a feature release or announcement, it doesn't make sense to have the look and feel the same as the comments. In the mind of the...
Alternatives
Discussions
Disciple has no discussions with answers
Can an Insided community (especially with your community powered knowledge base) exist as a bolt on, alongside an online help centre, or for real success, does a company need to commit to the community as the online resource for customer support?
2 comments
DP
Yes, we have a successful community Q&A as our primary/initial use case as well as Zendesk support and a robust customer enablement (documentation and...Read more
What is a community platform?
1 comment
JW
An online space to host a community of users based around a common goal, creating the ability for users to connect, collaborate, and build relationships with...Read more
What does inSided Online Community Platform do?
1 comment
RB
Platform for hosting online community - including forums, events, updates, and feature requests.Read more
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