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Compare Digitate and ServiceNow IT Operations Management 
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At a Glance
Market Segments
Enterprise (82.9% of reviews)
Enterprise (68.8% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Digitate
Star Rating
(125)4.3 out of 5
Market Segments
Enterprise (82.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about DigitateServiceNow IT Operations Management
Star Rating
(152)4.4 out of 5
Market Segments
Enterprise (68.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ServiceNow IT Operations ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Digitate excels in automation capabilities, particularly with its "Ignition" feature, which streamlines IT operations, earning it a solid score of 8.6 for meeting requirements. In contrast, ServiceNow IT Operations Management, while slightly higher at 8.9, is noted for its comprehensive incident management tools, which some users find more complex to navigate.
- Reviewers mention that Digitate's ease of use is rated at 8.1, with many appreciating its intuitive interface. However, ServiceNow IT Operations Management scores slightly higher at 8.2, with users highlighting its robust dashboard features that provide better visibility into operations.
- G2 users indicate that Digitate has a competitive edge in ease of setup, scoring 7.9 compared to ServiceNow's 7.8. Users appreciate the straightforward onboarding process with Digitate, while some ServiceNow users report a steeper learning curve due to its extensive customization options.
- Reviewers mention that Digitate's quality of support is rated at 8.7, with many praising the responsiveness of their support team. ServiceNow IT Operations Management, with a score of 8.6, also receives positive feedback, but some users express a desire for quicker resolution times.
- Users on G2 report that Digitate has been a good partner in business, scoring 8.8 in this area. In comparison, ServiceNow IT Operations Management scores 8.6, with some users noting that while it is a reliable tool, the partnership experience can vary based on account management.
- Reviewers mention that Digitate's product direction is rated at 8.5, with users appreciating the regular updates and feature enhancements. ServiceNow IT Operations Management shines in this area with a score of 9.3, as users highlight its commitment to innovation and the introduction of new features like predictive analytics.
Pricing
Entry-Level Pricing
Digitate
ignio™ capabilities
Contact Us
- Infrastructure Monitoring: Collect health and performance data from servers, virtual machines, containers across the technology stack - Starting at $14 / Host
- Log Monitoring: Monitor logs to identify anomalies, detect root cause and resolve the issues - Starting at $14 / Host
- Network Device Monitoring: Monitor and optimize the health and performance of network devices - Starting at $7 / Network Device
ServiceNow IT Operations Management
No pricing availableFree Trial
Digitate
No trial information availableServiceNow IT Operations Management
No trial information availableRatings
Meets Requirements
8.6
111
8.7
74
Ease of Use
8.1
107
8.0
132
Ease of Setup
7.8
73
7.7
115
Ease of Admin
7.9
46
8.4
41
Quality of Support
8.7
110
8.4
72
Has the product been a good partner in doing business?
8.8
55
8.7
43
Product Direction (% positive)
8.4
111
9.5
70
Features by Category
Automation
8.2
51
Not enough data
8.1
51
Not enough data
7.7
50
Not enough data
Administration
7.6
47
Not enough data
7.9
49
Not enough data
7.9
49
Not enough data
7.7
46
Not enough data
8.0
49
Not enough data
7.9
46
Not enough data
Functionality
8.1
49
Not enough data
8.1
48
Not enough data
8.2
49
Not enough data
Agentic AI - Workload Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
7.6
64
7.9
14
7.5
64
7.7
13
8.5
67
8.3
12
Issue Resolution
7.7
65
8.3
13
7.7
66
8.3
12
7.5
65
8.2
12
Management
8.3
67
8.8
14
8.7
66
9.0
12
8.1
66
9.2
12
Generative AI
7.5
54
7.2
9
7.6
53
7.4
9
Agentic AI - AIOps Platforms
7.8
6
7.6
9
8.1
6
7.5
8
8.3
6
8.3
10
8.1
6
7.6
9
6.7
6
7.0
9
7.5
6
7.6
9
7.5
6
8.5
8
Monitoring
Not enough data
8.8
11
Not enough data
7.6
11
Not enough data
7.9
11
Not enough data
8.0
10
Not enough data
8.0
11
Response
Not enough data
8.0
11
Not enough data
8.2
10
Not enough data
8.2
10
Agentic AI - Application Performance Monitoring (APM)
Not enough data
8.3
5
Not enough data
8.1
6
Not enough data
8.0
5
Not enough data
7.8
6
Not enough data
8.1
6
Performance
Not enough data
8.2
11
Not enough data
8.0
9
Functionality
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.2
10
Not enough data
7.6
12
Analysis
Not enough data
8.0
35
Platform
Not enough data
8.4
33
Not enough data
8.5
31
Not enough data
8.8
34
Not enough data
8.4
34
Not enough data
8.7
34
Security
Not enough data
8.5
31
Not enough data
8.2
32
Not enough data
7.8
31
Not enough data
8.9
34
Not enough data
8.9
34
Agentic AI - Enterprise IT Management
Not enough data
7.5
12
Not enough data
8.1
12
Not enough data
8.0
11
Not enough data
7.6
11
Not enough data
7.5
12
Not enough data
7.5
12
Not enough data
8.2
12
Categories
Categories
Shared Categories
Digitate and ServiceNow IT Operations Management are categorized as AIOps Platforms
Unique Categories
Digitate is categorized as Workload Automation and Tools for ERP
ServiceNow IT Operations Management is categorized as Enterprise IT Management and Application Performance Monitoring (APM)
Reviews
Reviewers' Company Size
Digitate
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ServiceNow IT Operations Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
19.5%
Pharmaceuticals
9.8%
Banking
8.1%
Automotive
7.3%
Information Technology and Services
6.5%
Other
48.8%
Information Technology and Services
26.1%
Insurance
8.7%
Financial Services
8.7%
Hospital & Health Care
8.0%
Computer Software
5.1%
Other
43.5%
Discussions
Digitate has no discussions with answers
ServiceNow IT Operations Management has no discussions with answers
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