# DigitalGenius vs Gladly Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gladly excels in user experience, with many praising its intuitive interface that simplifies customer interactions. Users appreciate how it groups all communications by the individual customer rather than case numbers, making follow-ups seamless and efficient.
- **Users say** that DigitalGenius offers strong automation capabilities, which have significantly improved operational efficiency in customer experience departments. Reviewers highlight how the platform allows employees to focus on more complex tasks by automating routine inquiries.
- **According to verified reviews** , Gladly stands out for its quick implementation process. Users have noted that the onboarding experience is straightforward, allowing teams to get up and running without extensive training or technical hurdles.
- **Reviewers mention** that both platforms provide solid support, but Gladly's recent feedback indicates a slight edge in quality. Users have expressed satisfaction with Gladly's responsive customer service, which is described as friendly and helpful, enhancing the overall user experience.
- **G2 reviewers highlight** that while DigitalGenius has a collaborative approach to customer service, some users feel that it lacks the same level of integration with existing systems as Gladly. Gladly's ability to work well with other tools has been a significant advantage for users who need a cohesive tech stack.
- **Users report** that Gladly's focus on personalization and branding features is a major plus, with many noting how these tools help create a more tailored customer experience. In contrast, DigitalGenius, while effective in automation, may not offer the same depth in these areas, leading to a more generic customer interaction.



| | DigitalGenius | Gladly | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 46 | 1,111 | 
| **Largest Market Segment** | Mid-Market (48.9% of reviews) | Mid-Market (60.8% of reviews) | 
| **Entry Level Price** | Contact Us | No pricing available | 

---
## Top Pros & Cons

### DigitalGenius

Pros:
- Helpful (7 reviews)
- Automation (4 reviews)

Cons:
- Complexity (2 reviews)
- Inaccuracy (2 reviews)

### Gladly

Pros:
- Ease of Use (177 reviews)
- Helpful (122 reviews)

Cons:
- Missing Features (37 reviews)
- Learning Curve (27 reviews)

---
## Ratings Comparison
| Rating | DigitalGenius | Gladly | 
|---|---|---|
  | **Meets Requirements** | 9.0 (36 reviews) | 9.3 (800 reviews) | 
  | **Ease of Use** | 8.7 (34 reviews) | 9.5 (806 reviews) | 
  | **Ease of Setup** | 8.2 (28 reviews) | 9.3 (320 reviews) | 
  | **Ease of Admin** | 8.2 (20 reviews) | 9.2 (177 reviews) | 
  | **Quality of Support** | 9.4 (36 reviews) | 9.4 (763 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.4 (22 reviews) | 9.5 (177 reviews) | 
  | **Product Direction (% positive)** | 9.6 (29 reviews) | 9.4 (768 reviews) | 

---
## Pricing

### DigitalGenius

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us

Key Features:
- Managed Implementation and Ongoing Support
- Dedicated Customer Success Manager
- Unlimited integrations

[Learn more about DigitalGenius](https://www.g2.com/products/digitalgenius/reviews)

#### Free Trial

No

### Gladly

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **DigitalGenius** | N/A | N/A |
| **Gladly** | 9.0/10 | 394 |

#### Ticket and Case Management

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.2 (199 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 9.2 (204 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 9.2 (216 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 9.1 (210 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 9.1 (176 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 9.2 (199 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 9.3 (199 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 9.3 (211 reviews) ✓ Verified | 

#### Generative AI

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (65 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (66 reviews) | 

#### Agentic AI - Help Desk

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (29 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (28 reviews) | 

#### Communication Channels

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.4 (209 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 9.5 (226 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 9.5 (215 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 9.0 (176 reviews) ✓ Verified | 
| **Voice** | Not enough data | 9.1 (205 reviews) ✓ Verified | 

#### Platform

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.2 (142 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.6 (253 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.2 (156 reviews) ✓ Verified | 
| **Integration** | Not enough data | 9.1 (161 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 8.7 (160 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.2 (158 reviews) ✓ Verified | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **DigitalGenius** | N/A | N/A |
| **Gladly** | 9.0/10 | 468 |

#### Channels

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Voice** | Not enough data | 9.4 (424 reviews) | 
| **Social** | Not enough data | 9.2 (356 reviews) | 
| **Web Chat** | Not enough data | 9.4 (391 reviews) | 
| **Mobile SMS** | Not enough data | 9.2 (386 reviews) | 
| **Email** | Not enough data | 9.5 (427 reviews) | 

#### Generative AI

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.6 (146 reviews) | 

#### Functions

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Session Routing** | Not enough data | 9.0 (383 reviews) | 
| **Session Queuing** | Not enough data | 9.1 (389 reviews) | 
| **Concurrent Calling** | Not enough data | 9.1 (368 reviews) | 
| **Speech Analytics** | Not enough data | Feature Not Available | 
| **Auto Dialer** | Not enough data | Feature Not Available | 
| **IVR** | Not enough data | 9.0 (344 reviews) | 
| **Inbound Screen Pop** | Not enough data | 9.0 (376 reviews) | 
| **Persistent Data** | Not enough data | 9.1 (366 reviews) | 

#### Agentic AI - Contact Center

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (26 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (26 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (26 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (26 reviews) | 

#### Administrative

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 9.4 (394 reviews) | 
| **Administrator Access** | Not enough data | 9.2 (344 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.1 (379 reviews) | 
| **Session Recording** | Not enough data | 9.4 (382 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 9.1 (346 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **DigitalGenius** | 8.2/10 | 13 |
| **Gladly** | N/A | N/A |

#### Responses

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Personalization** | 9.0 (13 reviews) | Not enough data | 
| **Route To Human** | 9.4 (13 reviews) | Not enough data | 
| **Natural Language Understanding (NLU)** | 8.6 (13 reviews) | Not enough data | 

#### Automation - AI Agents

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Sales Follow-Up** | 6.7 (5 reviews) | Not enough data | 
| **Customer Interaction Automation** | 9.0 (5 reviews) | Not enough data | 
| **Lead Generation** | 6.7 (5 reviews) | Not enough data | 
| **Document Processing** | 7.3 (5 reviews) | Not enough data | 
| **Feedback Collection** | 7.0 (5 reviews) | Not enough data | 

#### Platform

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Conversation Editor** | 8.8 (10 reviews) | Not enough data | 
| **Integration** | 8.9 (11 reviews) | Not enough data | 
| **Human-In-The-Loop** | 9.2 (11 reviews) | Not enough data | 

#### Autonomy -  AI Agents

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **AI Text Generation** | 7.7 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (7 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **DigitalGenius** | N/A | N/A |
| **Gladly** | 9.0/10 | 348 |

#### Conversational Platform

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (301 reviews) | 
| **Omnichannel** | Not enough data | 9.3 (278 reviews) | 
| **Contextual Engagement** | Not enough data | 9.1 (276 reviews) | 
| **Proactive Engagement** | Not enough data | 9.3 (248 reviews) | 

#### Support Automation

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 9.0 (291 reviews) | 
| **Seamless Escalation** | Not enough data | 9.1 (284 reviews) | 
| **Transcripts** | Not enough data | 9.0 (271 reviews) | 
| **Self-Serve Support** | Not enough data | 9.0 (255 reviews) | 

#### Generative AI

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (108 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (108 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **DigitalGenius** | 8.7/10 | 10 |
| **Gladly** | 8.6/10 | 63 |

#### Customer Support

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Text** | 8.5 (10 reviews) | 8.7 (57 reviews) | 
| **Speech** | 6.9 (7 reviews) | 8.4 (53 reviews) | 
| **Knowledge Base** | 8.5 (9 reviews) | 8.8 (54 reviews) | 

#### Automation

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Ticket Resolution** | 8.8 (10 reviews) | 8.6 (53 reviews) | 
| **Customization** | 9.2 (10 reviews) | 8.8 (56 reviews) | 
| **Intelligent Routing** | 9.0 (10 reviews) | 8.8 (55 reviews) | 

#### Artificial Intelligence

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Learning** | 9.0 (8 reviews) | 8.5 (54 reviews) | 
| **Language** | 9.2 (10 reviews) | Feature Not Available | 
| **Conversational AI** | 9.4 (9 reviews) | 8.5 (56 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **DigitalGenius** | N/A | N/A |
| **Gladly** | 9.0/10 | 447 |

#### Generative AI

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.6 (111 reviews) | 
| **AI Text Summarization** | Not enough data | 8.8 (113 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.8 (77 reviews) | 

#### Communication

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.4 (328 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.2 (355 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 9.2 (298 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 9.3 (306 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.7 (255 reviews) | 

####  Internal Use

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Customization ** | Not enough data | 8.6 (253 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 9.2 (319 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.8 (278 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 9.4 (335 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.3 (325 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.3 (358 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **DigitalGenius** | 7.8/10 | 6 |
| **Gladly** | 8.6/10 | 279 |

#### Generative AI

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.9 (82 reviews) | 

#### Self-Service Experience

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Knowledge Base** | 6.9 (6 reviews) | 9.4 (241 reviews) | 
| **Searchable Articles** | 6.9 (6 reviews) | 9.2 (226 reviews) | 
| **Community Forums** | 5.3 (6 reviews) | 8.8 (191 reviews) | 
| **Mobile Optimization** | 7.2 (6 reviews) | 9.0 (197 reviews) | 
| **Personalization** | 7.5 (6 reviews) | 9.0 (218 reviews) | 

#### Self-Service Platform

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Branding** | 8.1 (6 reviews) | 9.3 (212 reviews) | 
| **Automation** | 9.2 (6 reviews) | 9.2 (223 reviews) | 
| **Artificial Intelligence** | 8.9 (6 reviews) | 8.9 (213 reviews) | 
| **Integrations** | 9.2 (6 reviews) | 9.2 (210 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (19 reviews) | 
| **Multi-step Planning** | Not enough data | 8.1 (19 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (19 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (19 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (19 reviews) | 
| **Proactive Assistance** | 7.7 (5 reviews) | 8.2 (19 reviews) | 
| **Decision Making** | 8.7 (5 reviews) | 8.5 (19 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **DigitalGenius** | N/A | N/A |
| **Gladly** | 9.3/10 | 254 |

#### Generative AI

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (61 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (61 reviews) | 

#### Process

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Mentions** | Not enough data | 9.1 (179 reviews) | 
| **Tickets** | Not enough data | 9.4 (195 reviews) | 
| **Macros** | Not enough data | 9.4 (181 reviews) | 

#### Channels

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Email** | Not enough data | 9.7 (237 reviews) | 
| **Social** | Not enough data | 9.3 (189 reviews) | 
| **Live Chat** | Not enough data | 9.5 (226 reviews) | 
| **Phone** | Not enough data | 9.3 (225 reviews) | 
| **Text** | Not enough data | 9.5 (227 reviews) | 

#### Insight

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Surveys** | Not enough data | 9.0 (197 reviews) | 
| **Reporting** | Not enough data | 9.3 (198 reviews) | 
| **Visitor Activity** | Not enough data | 9.3 (181 reviews) | 
| **Help Desk** | Not enough data | 9.5 (182 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **DigitalGenius** | N/A | N/A |
| **Gladly** | 8.5/10 | 47 |

#### Generative AI

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.4 (45 reviews) | 
| **AI Text Summarization** | Not enough data | 8.5 (46 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **DigitalGenius** | N/A | N/A |
| **Gladly** | 8.4/10 | 17 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.1 (15 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.5 (14 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.6 (14 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.5 (16 reviews) | 
| **Multilingual Support** | Not enough data | 8.3 (14 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (14 reviews) | 
| **Feedback Collection** | Not enough data | 7.7 (13 reviews) | 
| **Escalation Handling** | Not enough data | 8.6 (13 reviews) | 
| **Workflow Optimization** | Not enough data | 8.9 (15 reviews) | 

#### Automation

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.9 (15 reviews) | 
| **Feedback Collection** | Not enough data | 8.0 (14 reviews) | 
| **Document Processing** | Not enough data | 7.3 (14 reviews) | 

#### Autonomy

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.4 (15 reviews) | 
| **Adaptive Responses** | Not enough data | 8.8 (14 reviews) | 
| **Task Execution** | Not enough data | 8.3 (15 reviews) | 
| **Problem Solving** | Not enough data | 8.6 (15 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **DigitalGenius** | N/A | N/A |
| **Gladly** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | DigitalGenius | Gladly | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to DigitalGenius (1):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Gladly (7):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | DigitalGenius | Gladly | 
|---|---|---|
| **Small-Business** | 24.4% | 22.3% | 
| **Mid-Market** | 48.9% | 60.8% | 
| **Enterprise** | 26.7% | 16.9% | 

### By Industry

#### DigitalGenius

- **Retail:** 31.1%
- **Apparel & Fashion:** 24.4%
- **Consumer Services:** 8.9%
- **Sporting Goods:** 6.7%
- **Health, Wellness and Fitness:** 4.4%
- **Textiles:** 2.2%
- **Outsourcing/Offshoring:** 2.2%
- **Logistics and Supply Chain:** 2.2%
- **Food Production:** 2.2%
- **Food & Beverages:** 2.2%
- **Other:** 13.3%

#### Gladly

- **Retail:** 23.6%
- **Consumer Services:** 15.5%
- **Furniture:** 8.9%
- **Apparel & Fashion:** 7.9%
- **Consumer Goods:** 6.4%
- **Health, Wellness and Fitness:** 4.2%
- **Medical Devices:** 2.1%
- **Outsourcing/Offshoring:** 2.1%
- **Information Technology and Services:** 1.9%
- **Cosmetics:** 1.9%
- **Other:** 25.5%

---
## Alternatives

### Alternatives to DigitalGenius

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
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- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
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### Alternatives to Gladly

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- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6946 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
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- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1548 reviews)

---
## Top Discussions

### DigitalGenius

No discussions available for this product.

### Gladly

- Title: [What is Gladly used for?](https://www.g2.com/discussions/gladly-what-is-gladly-used-for) — 2 comments
  > **Top comment:** "Communicating with our clientele"
- Title: [What is the best function of Gladly?](https://www.g2.com/discussions/what-is-the-best-function-of-gladly) — 2 comments, 1 upvote
  > **Top comment:** "The ease of use with customers
"
- Title: [Is there any training environment for gladly](https://www.g2.com/discussions/is-there-any-training-environment-for-gladly) — 2 comments, 1 upvote
  > **Top comment:** "Hi Jerick. Having a "training"  (sometimes referred to as a Sandbox environment) depends on your org. But if you'd like to access more formal training..."
- Title: [What's the best way to connect to our account success rep?](https://www.g2.com/discussions/31961-what-s-the-best-way-to-connect-to-our-account-success-rep) — 2 comments, 1 upvote
  > **Top comment:** "Hi Katheryn, 

Thank you for your note. We will be in touch with you shortly to connect on this. 

Sincerely,
Gladly"
- Title: [Can we get some more Gladly swag? Hoodie? Lol](https://www.g2.com/discussions/30344-can-we-get-some-more-gladly-swag-hoodie-lol) — 2 comments
  > **Top comment:** "Hey John - Thank you for your awesome review. We'll see what we can do! :)

- Team Gladly"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/digitalgenius-vs-gladly)