Compare Dialpad Talk vs Salesforce Lightning Dialer

See this
comparison of Dialpad Talk vs. Salesforce Lightning Dialer
based on data from user reviews. Dialpad Talk rates 4.0/5 stars with 302 reviews. Salesforce Lightning Dialer rates 4.0/5 stars with 13 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Standard
$15
Per user, per month billed annually or $20 billed monthly.
 
Pro
$25
Per user, per month invoiced annually
 
Enterprise
$35
Per user, per month invoiced annually
 
Free Trial
Free Trial Unavailable
Dialpad Talk
Standard
$15Per user, per month billed annually or $20 billed monthly.
Pro
$25Per user, per month invoiced annually
Enterprise
$35Per user, per month invoiced annually
Free Trial
Salesforce Lightning Dialer
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.5
8.2
Ease of Use
Ease of Use
8.8
8.0
Ease of Setup
Ease of Setup
8.3
Not enough data available
Ease of Admin
Ease of Admin
8.3
Not enough data available
Quality of Support
Quality of Support
8.0
7.8
Ease of Doing Business With
Ease of Doing Business With
8.2
Not enough data available
Product Direction (% positive)
Product Direction (% positive)
8.1
4.2
Meets Requirements
Dialpad Talk
8.5
Salesforce Lightning Dialer
8.2
Ease of Use
Dialpad Talk
8.8
Salesforce Lightning Dialer
8.0
Ease of Setup
Dialpad Talk
8.3
Salesforce Lightning Dialer
Not enough data available
Ease of Admin
Dialpad Talk
8.3
Salesforce Lightning Dialer
Not enough data available
Quality of Support
Dialpad Talk
8.0
Salesforce Lightning Dialer
7.8
Ease of Doing Business With
Dialpad Talk
8.2
Salesforce Lightning Dialer
Not enough data available
Product Direction (% positive)
Dialpad Talk
8.1
Salesforce Lightning Dialer
4.2

Features

Calling
Record Calls
Dialpad Talk
8.3
Salesforce Lightning Dialer
8.6
Generate Location
Dialpad Talk
8.1
Salesforce Lightning Dialer
7.6
Call Types
Dialpad Talk
8.9
Salesforce Lightning Dialer
7.9
Click-to-Call
Dialpad Talk
8.7
Salesforce Lightning Dialer
9.2
Contacts
Personalization
Dialpad Talk
8.2
Salesforce Lightning Dialer
8.1
Information Locater
Dialpad Talk
8.2
Salesforce Lightning Dialer
7.7
Record Prospect Data
Dialpad Talk
8.2
Salesforce Lightning Dialer
7.8
Insights
Notes
Dialpad Talk
8.1
Salesforce Lightning Dialer
8.5
Daily Summary
Dialpad Talk
8.1
Salesforce Lightning Dialer
7.9
Automated Voicemails
Dialpad Talk
8.2
Salesforce Lightning Dialer
7.5
Automated Emails
Dialpad Talk
8.0
Salesforce Lightning Dialer
8.1
Sorts Prospects
Dialpad Talk
8.1
Salesforce Lightning Dialer
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.7%
15.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.1%
46.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
38.5%
Dialpad Talk
Small-Business
50.7%
Mid-Market
41.1%
Enterprise
8.3%
Salesforce Lightning Dialer
Small-Business
15.4%
Mid-Market
46.2%
Enterprise
38.5%

Reviewers' Industry

 
Computer Software
10.6%
Restaurants
7.7%
 
Information Technology and Services
8.3%
Real Estate
7.7%
 
Marketing and Advertising
7.0%
Publishing
7.7%
 
Real Estate
6.3%
Marketing and Advertising
7.7%
 
Internet
4.6%
Logistics and Supply Chain
7.7%
 
Other
63.2%
Other
61.5%
Dialpad Talk
Computer Software
10.6%
Information Technology and Services
8.3%
Marketing and Advertising
7.0%
Real Estate
6.3%
Internet
4.6%
Other
63.2%
Salesforce Lightning Dialer
Restaurants
7.7%
Real Estate
7.7%
Publishing
7.7%
Marketing and Advertising
7.7%
Logistics and Supply Chain
7.7%
Other
61.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Sheldon Z.
Administrator in Automotive

The best thing about Dialpad is the fact that you can ditch your desk phone completely. They do have an option to program a VOIP phone to work with Dialpad, but we've never tried that. Their Uberconference is also really nice because it works with the...

Jon M.
User

The thing I like most about Salesforce Lightning Dialer is the integration right into salesforce. There is no need to have multiple windows open or go back and forth between screens. I also like how you are able to set up your calls for the day in a list...

Most Helpful Critical Review
Most Helpful Critical Review
Tyler S.
Administrator

- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no...

User in Financial Services

Takes some time to get used to in everyday work

 
Dialpad Talk
Most Helpful Favorable Review
Sheldon Z.
Administrator in Automotive

The best thing about Dialpad is the fact that you can ditch your desk phone completely. They do have an option to program a VOIP phone to work with Dialpad, but we've never tried that. Their Uberconference is also really nice because it works with the...

Most Helpful Critical Review
Tyler S.
Administrator

- Desktop app bug where the badge icon does not update properly for missed calls. I have been reporting this for months with no progress by tech support. I lose business when there is a missed call and I don't know about it right away (and there is no...

Salesforce Lightning Dialer
Most Helpful Favorable Review
Jon M.
User

The thing I like most about Salesforce Lightning Dialer is the integration right into salesforce. There is no need to have multiple windows open or go back and forth between screens. I also like how you are able to set up your calls for the day in a list...

Most Helpful Critical Review
User in Financial Services

Takes some time to get used to in everyday work

Screenshots

 
1 of 5
2 of 5
3 of 5
4 of 5
5 of 5
No screenshots provided
Salesforce Lightning Dialer
No screenshots provided

Videos

 

With Dialpad Talk, teams can stay connected no matter where they work, thanks to a 100% cloud based platform that syncs voice, video, contacts, and more in real-time.

No videos provided
Dialpad Talk

With Dialpad Talk, teams can stay connected no matter where they work, thanks to a 100% cloud based platform that syncs voice, video, contacts, and more in real-time.

Salesforce Lightning Dialer
No videos provided

Downloads

 No downloads provided
Salesforce Lightning Dialer
No downloads provided
Ask Dialpad Talk a QuestionContact Dialpad TalkRequest More InformationRequest More Information