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Compare Dialpad Support and Zoom Contact Center 
Featured Products
At a Glance
Market Segments
Mid-Market (55.3% of reviews)
Mid-Market (48.1% of reviews)
Entry-Level Pricing
$15.00 1 Organizer Month
Starting at $69.00 1 Agent Per Month
Dialpad Support
Star Rating
(550)4.4 out of 5
Market Segments
Mid-Market (55.3% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansZoom Contact Center
Star Rating
(57)4.3 out of 5
Market Segments
Mid-Market (48.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $69.00 1 Agent Per Month
Browse all 3 pricing plansDialpad Support vs Zoom Contact Center
When assessing the two solutions, reviewers found Dialpad Support easier to use, set up, and administer. Reviewers also preferred doing business with Dialpad Support overall.
- Reviewers felt that Dialpad Support meets the needs of their business better than Zoom Contact Center.
- When comparing quality of ongoing product support, reviewers felt that Dialpad Support is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Zoom Contact Center over Dialpad Support.
Pricing
Entry-Level Pricing
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Zoom Contact Center
Essentials
Starting at $69.00
1 Agent Per Month
For IT help desk, inbound contact center, and core omnichannel contact center
- AI Companion
- Flow Editor + IVR
- Real-Time Transcription
Free Trial
Dialpad Support
Free Trial is available
Zoom Contact Center
No trial information availableRatings
Meets Requirements
8.9
445
8.4
52
Ease of Use
9.1
454
8.6
53
Ease of Setup
9.0
242
7.8
44
Ease of Admin
8.8
199
8.4
41
Quality of Support
8.8
416
8.3
52
Has the product been a good partner in doing business?
9.1
196
8.8
41
Product Direction (% positive)
9.0
420
9.4
54
Features by Category
Lead Facilitation
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.1
18
Not enough data
Organization
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Not enough data
Performance Analysis
8.4
45
Not enough data
8.7
46
Not enough data
Sales Analysis
7.4
16
Not enough data
7.2
16
Not enough data
Generative AI
7.6
16
Not enough data
7.8
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Not enough data
Agent Tools
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Not enough data
Automation
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Call Analytics
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Not enough data
Agent Performance Management
8.6
81
Not enough data
8.2
92
Not enough data
8.4
93
Not enough data
Generative AI
8.8
34
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
151
8.9
45
8.3
114
6.4
35
Feature Not Available
7.6
38
8.4
130
7.5
38
Feature Not Available
6.5
37
Generative AI
8.3
36
7.7
36
Functions
8.9
128
8.3
44
8.6
134
8.8
45
8.4
129
8.9
40
8.1
139
7.4
36
8.5
108
7.0
33
8.6
120
8.3
40
8.5
128
7.8
40
8.6
122
7.4
41
Agentic AI - Contact Center
Not enough data
7.4
7
Not enough data
7.9
7
Not enough data
8.1
7
Not enough data
7.9
7
Administrative
8.5
134
7.8
38
8.7
122
9.0
40
8.5
135
7.8
44
8.7
140
8.5
43
Feature Not Available
7.7
37
Platform Basics
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Not enough data
Platform Content
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Not enough data
Platform Additional Functionality
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Not enough data
Workforce Management
Not enough data
8.9
6
Not enough data
8.1
6
Not enough data
7.5
6
Not enough data
7.8
6
Not enough data
4.2
6
Administration
Not enough data
7.2
6
Not enough data
6.7
6
Not enough data
7.2
6
Not enough data
6.7
5
Not enough data
7.3
5
Platform
8.0
40
8.0
9
8.8
47
7.4
9
8.6
53
8.9
9
8.7
59
9.4
9
8.9
57
9.8
9
8.5
42
9.6
9
8.7
51
9.8
9
Generative AI
8.5
19
8.3
9
Workforce Management
8.9
61
8.3
9
8.7
57
8.0
9
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
64
8.8
8
8.4
60
9.1
9
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
90
Not enough data
8.7
73
Not enough data
9.0
83
Not enough data
8.9
86
Not enough data
Not enough data
Not enough data
Contacts
8.6
81
Not enough data
8.6
79
Not enough data
8.4
72
Not enough data
Insights
8.3
80
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
7.0
31
Not enough data
6.9
31
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Not enough data
Feedback
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Not enough data
Generative AI
8.8
13
Not enough data
Platform
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Not enough data
Workforce Management Platform Features
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Not enough data
Categories
Categories
Shared Categories
Dialpad Support and Zoom Contact Center are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
Dialpad Support is categorized as Conversation Intelligence, Auto Dialer, Outbound Call Tracking, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
Zoom Contact Center is categorized as Contact Center Quality Assurance, Contact Center Knowledge Base, and Contact Center Workforce
Reviews
Reviewers' Company Size
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.1%
Consumer Services
8.3%
Computer Software
6.8%
Information Technology and Services
4.9%
Construction
4.3%
Other
66.6%
Farming
16.7%
Financial Services
9.3%
Legal Services
7.4%
Hospital & Health Care
7.4%
Insurance
5.6%
Other
53.7%
Alternatives
Discussions
Who is Dialpads leading competition?
2 Comments
BU
NatterboxRead more
Minute Rates
1 Comment
Official Response from Dialpad Support
Every call center package comes with unlimited local inbound calls and 3,000 outbound minutes per Agent per call center ($0.01/min additional). Additionally,...Read more
Integrations
1 Comment
Official Response from Dialpad Support
Currently, we support native integrations with Salesforce, Zendesk, and ServiceNow in addition to integrations with G Suite, Office 365, and LinkedIn.Read more
Zoom Contact Center has no discussions with answers
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