# Dialpad Support vs Zendesk for Customer Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zendesk for Customer Service excels in providing a centralized platform for managing support requests, which is particularly beneficial for organizations needing to track issues efficiently. Users appreciate the ticketing system that allows for proper communication and monitoring of progress until resolution.
- **Users say** that Dialpad Support stands out for its quick response times and knowledgeable support team. Reviewers highlight the team's professionalism and ability to resolve issues with minimal disruption, making it a reliable choice for businesses that prioritize immediate assistance.
- **According to verified reviews** , Zendesk offers a user-friendly experience, with many users noting its ease of use and beginner-friendly interface. The recent addition of AI features, such as ticket routing and summary suggestions, has further enhanced its usability, helping teams save time on repetitive tasks.
- **Reviewers mention** that Dialpad Support is very easy to use, with a seamless integration of office phone capabilities into mobile devices. This feature is particularly appreciated by users who value mobility and flexibility in their support operations.
- **G2 reviewers highlight** that while Zendesk has a strong customization capability, allowing for tailored workflows, Dialpad Support's ease of setup is a significant advantage. Users report that Dialpad's implementation process is straightforward, making it easier for teams to get started quickly.
- **Users express** that both platforms provide quality support, but Dialpad Support receives higher marks for its overall support experience. Reviewers appreciate the proactive approach of the Dialpad team, which contributes to a smoother daily operation compared to Zendesk's support offerings.



| | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 700 | 6,989 | 
| **Largest Market Segment** | Mid-Market (55.8% of reviews) | Mid-Market (45.8% of reviews) | 
| **Entry Level Price** | $15.00 1 Organizer Month | $19.00 1 user per month billed annually | 

---
## Top Pros & Cons

### Dialpad Support

Pros:
- Helpful (84 reviews)
- Ease of Use (60 reviews)

Cons:
- Poor Customer Support (32 reviews)
- Call Issues (29 reviews)

### Zendesk for Customer Service

Pros:
- Ease of Use (526 reviews)
- Features (395 reviews)

Cons:
- Missing Features (216 reviews)
- Limited Features (180 reviews)

---
## Ratings Comparison
| Rating | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
  | **Meets Requirements** | 8.9 (454 reviews) | 8.6 (5216 reviews) | 
  | **Ease of Use** | 8.9 (589 reviews) | 8.6 (5429 reviews) | 
  | **Ease of Setup** | 9.0 (253 reviews) | 8.0 (3337 reviews) | 
  | **Ease of Admin** | 8.8 (200 reviews) | 8.2 (3147 reviews) | 
  | **Quality of Support** | 8.8 (428 reviews) | 8.4 (4991 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (197 reviews) | 8.4 (3070 reviews) | 
  | **Product Direction (% positive)** | 9.0 (429 reviews) | 8.0 (4864 reviews) | 

---
## Pricing

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

### Zendesk for Customer Service

#### Entry-Level Pricing

Plan: Support Only (Team)

Price: $19.00 1 user per month billed annually

Description: Integrated customer support

Key Features:
- Email & social media 
- Web widget & mobile SDK
- Pre-defined business rules

[Browse all 5 editions](https://www.g2.com/products/zendesk-for-customer-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 3758 |

#### Ticket and Case Management

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.8 (2599 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | 8.7 (2641 reviews) ✓ Verified | 
| **Workflow** | Not enough data | 8.5 (2585 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | 8.4 (2400 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | 8.2 (1939 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | 8.4 (2412 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | 8.6 (2427 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | 8.3 (1876 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (391 reviews) | 
| **AI Text Summarization** | Not enough data | 7.6 (387 reviews) | 

#### Agentic AI - Help Desk

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (251 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (246 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (249 reviews) | 

#### Communication Channels

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.5 (2072 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | 8.8 (2351 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | 8.4 (1758 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | 8.0 (1437 reviews) ✓ Verified | 
| **Voice** | Not enough data | 8.0 (1337 reviews) ✓ Verified | 

#### Platform

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.8 (1392 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 8.0 (1790 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 8.3 (1969 reviews) ✓ Verified | 
| **Integration** | Not enough data | 8.2 (1796 reviews) ✓ Verified | 
| **Reporting** | Not enough data | 7.9 (2405 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 8.0 (2431 reviews) ✓ Verified | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 7.8/10 | 53 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Customer-facing Chatbot** | 7.2 (18 reviews) | Not enough data | 
| **Lead Qualification** | 7.8 (34 reviews) | Not enough data | 
| **Lead Follow-up** | 7.7 (37 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.2 (19 reviews) | Not enough data | 

#### Organization

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 7.7 (17 reviews) | Not enough data | 
| **Data Entry** | 8.0 (43 reviews) | Not enough data | 
| **Integrations / APIs** | 7.9 (42 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Coaching ** | 8.4 (46 reviews) | Not enough data | 
| **Peformance Tracking** | 8.7 (47 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **ROI Forecasting ** | 7.4 (16 reviews) | Not enough data | 
| **Sales Forecasting ** | 7.2 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | 7.7 (17 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (16 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.1/10 | 35 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Dialing Options

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Preview Dialing** | 8.8 (30 reviews) | Not enough data | 
| **Progressive Dialing** | 8.7 (28 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Whisper Coaching ** | 8.9 (24 reviews) | Not enough data | 
| **Callback Scheduling ** | 7.7 (8 reviews) | Not enough data | 
| **Call Recording ** | 9.1 (31 reviews) | Not enough data | 

#### Automation

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Voice Activity Detection** | 7.2 (9 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (25 reviews) | Not enough data | 
| **Call Scrubbing** | 6.2 (7 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 101 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Call Analytics

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Call Recording** | 9.2 (99 reviews) | Not enough data | 
| **Machine Learning** | 8.3 (93 reviews) | Not enough data | 
| **Call Analysis** | 8.5 (97 reviews) | Not enough data | 
| **Lead Qualification** | 8.2 (48 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Customer Scoring** | 8.6 (81 reviews) | Not enough data | 
| **Speech-to-Text** | 8.2 (92 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | 8.8 (34 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 893 |

#### Usability

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (665 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (662 reviews) | 
| **Two-Way Communication** | Not enough data | 8.4 (637 reviews) | 

#### Reporting

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (587 reviews) | 
| **Trend Analysis** | Not enough data | 7.9 (562 reviews) | 
| **Performance Monitoring** | Not enough data | 8.2 (645 reviews) | 

#### Generative AI

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (176 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (175 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 418 |

#### Productivity Tools

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Notes** | Not enough data | 8.5 (325 reviews) | 
| **Internal Discussion** | Not enough data | 8.3 (324 reviews) | 
| **Assignments and Tasks** | Not enough data | 8.4 (312 reviews) | 
| **Workflows** | Not enough data | 8.4 (306 reviews) | 
| **Templates** | Not enough data | 8.5 (315 reviews) | 
| **Integrations** | Not enough data | 8.2 (311 reviews) | 
| **Tagging System** | Not enough data | 8.2 (345 reviews) | 

#### Analytics

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Trends** | Not enough data | 7.7 (263 reviews) | 
| **Performance Tracking** | Not enough data | 8.0 (304 reviews) | 
| **Email Tracking** | Not enough data | 8.2 (292 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (21 reviews) | 
| **Decision Making** | Not enough data | 7.4 (22 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 181 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Channels

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Voice** | 8.8 (161 reviews) | Not enough data | 
| **Social** | 8.3 (114 reviews) | Not enough data | 
| **Web Chat** | Feature Not Available | Not enough data | 
| **Mobile SMS** | 8.4 (132 reviews) | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **AI Text-to-Speech** | 8.3 (36 reviews) | Not enough data | 

#### Functions

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Session Routing** | 8.9 (129 reviews) | Not enough data | 
| **Session Queuing** | 8.6 (135 reviews) | Not enough data | 
| **Concurrent Calling** | 8.4 (130 reviews) | Not enough data | 
| **Speech Analytics** | 8.1 (140 reviews) | Not enough data | 
| **Auto Dialer** | 8.5 (108 reviews) | Not enough data | 
| **IVR** | 8.6 (120 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.5 (128 reviews) | Not enough data | 
| **Persistent Data** | 8.6 (123 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.1 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Session Summary Notes** | 8.5 (136 reviews) | Not enough data | 
| **Administrator Access** | 8.7 (123 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.5 (138 reviews) | Not enough data | 
| **Session Recording** | 8.7 (142 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | Feature Not Available | Not enough data | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 71 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Platform Basics

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Reporting** | 8.4 (64 reviews) | Not enough data | 
| **Dashboard** | 8.9 (65 reviews) | Not enough data | 
| **Performance** | 9.0 (68 reviews) | Not enough data | 

#### Platform Content

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Automation** | 8.5 (67 reviews) | Not enough data | 
| **File Sharing** | 7.6 (60 reviews) | Not enough data | 
| **Content Library** | 7.9 (61 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Integrations** | 8.6 (65 reviews) | Not enough data | 
| **Mobility** | 8.5 (60 reviews) | Not enough data | 
| **Forecasting** | 8.7 (63 reviews) | Not enough data | 
| **Task Management** | 8.8 (64 reviews) | Not enough data | 
| **Portal** | 8.9 (62 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Zendesk for Customer Service** | 8.0/10 | 89 |

#### Responses

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.2 (61 reviews) | 
| **Route To Human** | Not enough data | 8.6 (69 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.2 (68 reviews) | 

#### Automation - AI Agents

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 7.4 (24 reviews) | 
| **Customer Interaction Automation** | Not enough data | 7.7 (25 reviews) | 
| **Lead Generation** | Not enough data | 7.4 (24 reviews) | 
| **Document Processing** | Not enough data | 7.4 (24 reviews) | 
| **Feedback Collection** | Not enough data | 7.7 (24 reviews) | 

#### Platform

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.2 (66 reviews) | 
| **Integration** | Not enough data | 8.2 (64 reviews) | 
| **Human-In-The-Loop** | Not enough data | 8.3 (62 reviews) | 

#### Autonomy -  AI Agents

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (23 reviews) | 
| **Adaptive Responses** | Not enough data | 7.4 (24 reviews) | 
| **Task Execution** | Not enough data | 7.4 (25 reviews) | 
| **Problem Solving** | Not enough data | 7.4 (25 reviews) | 

#### Generative AI

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.6 (30 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (29 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 613 |

#### Responses

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Customization** | Not enough data | 8.1 (466 reviews) | 
| **Control** | Not enough data | 8.1 (463 reviews) | 
| **Route To Human** | Not enough data | 8.3 (445 reviews) | 
| **Menu bars** | Not enough data | 8.1 (444 reviews) | 
| **Drip sequences** | Not enough data | 8.1 (353 reviews) | 

#### Platform

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Live chat** | Not enough data | 8.6 (470 reviews) | 
| **Integrations** | Not enough data | 8.3 (470 reviews) | 
| **Branding** | Not enough data | 8.3 (461 reviews) | 
| **Analytics** | Not enough data | 8.2 (465 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | Feature Not Available | 
| **Collection of information** | Not enough data | 8.4 (453 reviews) | 

#### Generative AI

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (111 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (109 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 1097 |

#### Conversational Platform

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | Not enough data | 8.1 (860 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (716 reviews) | 
| **Contextual Engagement** | Not enough data | 8.2 (681 reviews) | 
| **Proactive Engagement** | Not enough data | 8.2 (747 reviews) | 

#### Support Automation

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.1 (711 reviews) | 
| **Seamless Escalation** | Not enough data | 8.3 (756 reviews) | 
| **Transcripts** | Not enough data | 8.4 (716 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (789 reviews) | 

#### Generative AI

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (202 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (201 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 198 |

#### Messaging Channels

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **SMS Messaging** | Not enough data | 7.6 (77 reviews) | 
| **Email** | Not enough data | 9.1 (171 reviews) | 
| **Voice Messaging** | Not enough data | 8.3 (93 reviews) | 
| **Two way messaging** | Not enough data | 8.5 (101 reviews) | 

#### Administration

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Scheduling** | Not enough data | 8.2 (107 reviews) | 
| **Triggered Notifications** | Not enough data | 8.9 (155 reviews) | 
| **Segmentation** | Not enough data | 8.2 (110 reviews) | 
| **Integrations** | Not enough data | 8.4 (143 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.6/10 | 68 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Omnichannel** | 8.0 (40 reviews) | Not enough data | 
| **Mobile Access** | 8.8 (47 reviews) | Not enough data | 
| **Queue Management** | 8.6 (53 reviews) | Not enough data | 
| **Call Routing** | 8.7 (59 reviews) | Not enough data | 
| **Call Back** | 8.9 (57 reviews) | Not enough data | 
| **IVR** | 8.5 (42 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.7 (51 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **AI Text-to-Speech** | 8.5 (19 reviews) | Not enough data | 

#### Workforce Management

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Call Monitoring** | 8.9 (61 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (57 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Call Recording** | 8.9 (65 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.5 (61 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Zendesk for Customer Service** | 7.9/10 | 114 |

#### Customer Support

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Text** | Not enough data | 8.1 (83 reviews) | 
| **Speech** | Not enough data | 7.5 (75 reviews) | 
| **Knowledge Base** | Not enough data | 8.1 (85 reviews) | 

#### Automation

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.1 (85 reviews) | 
| **Customization** | Not enough data | 8.2 (82 reviews) | 
| **Intelligent Routing** | Not enough data | 8.0 (82 reviews) | 

#### Artificial Intelligence

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Learning** | Not enough data | 7.8 (81 reviews) | 
| **Language** | Not enough data | 7.6 (79 reviews) | 
| **Conversational AI** | Not enough data | 7.7 (84 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 2697 |

#### Generative AI

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 7.9 (205 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.6 (950 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.4 (964 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (718 reviews) | 
| **In-App Messaging** | Not enough data | 8.5 (735 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.0 (519 reviews) | 

####  Internal Use

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | Not enough data | 8.0 (1790 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.5 (846 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.1 (648 reviews) | 
| **Knowledge Base** | Not enough data | 8.5 (896 reviews) | 
| **Team Inbox ** | Not enough data | 8.6 (827 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.3 (846 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Zendesk for Customer Service** | 8.2/10 | 1785 |

#### Generative AI

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.5 (1522 reviews) | 
| **Searchable Articles** | Not enough data | 8.5 (1442 reviews) | 
| **Community Forums** | Not enough data | 8.0 (1024 reviews) | 
| **Mobile Optimization** | Not enough data | 7.7 (647 reviews) | 
| **Personalization** | Not enough data | 8.0 (779 reviews) | 

#### Self-Service Platform

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Branding** | Not enough data | 8.2 (829 reviews) | 
| **Automation** | Not enough data | 8.2 (849 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.7 (675 reviews) | 
| **Integrations** | Not enough data | 8.2 (814 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (63 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (63 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (65 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (63 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (62 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (63 reviews) | 
| **Decision Making** | Not enough data | 8.1 (63 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Zendesk for Customer Service** | 8.4/10 | 841 |

#### Generative AI

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (77 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (78 reviews) | 

#### Process

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Mentions** | Not enough data | 8.4 (563 reviews) | 
| **Tickets** | Not enough data | 9.1 (744 reviews) | 
| **Macros** | Not enough data | 8.8 (693 reviews) | 

#### Channels

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Email** | Not enough data | 9.0 (743 reviews) | 
| **Social** | Not enough data | 8.4 (586 reviews) | 
| **Live Chat** | Not enough data | 8.7 (565 reviews) | 
| **Phone** | Not enough data | 8.2 (486 reviews) | 
| **Text** | Not enough data | 8.3 (421 reviews) | 

#### Insight

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Surveys** | Not enough data | 8.1 (540 reviews) | 
| **Reporting** | Not enough data | 8.3 (647 reviews) | 
| **Visitor Activity** | Not enough data | 8.5 (562 reviews) | 
| **Help Desk** | Not enough data | 8.7 (667 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Zendesk for Customer Service** | 8.1/10 | 77 |

#### Generative AI

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (66 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **AI chatbots** | Not enough data | Not enough data | 
| **Messaging and Notifications** | Not enough data | Not enough data | 
| **AI agents ** | Not enough data | Not enough data | 
| **Voice assistants** | Not enough data | Not enough data | 
| **Communication apps** | Not enough data | Not enough data | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | Not enough data | 
| **Sales channels** | Not enough data | Not enough data | 
| **Payment Platform** | Not enough data | Not enough data | 
| **Internal tools** | Not enough data | Not enough data | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | Not enough data | 
| **Advance reporting** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.4/10 | 100 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Record Calls** | 9.4 (91 reviews) | Not enough data | 
| **Generate Location** | 8.7 (74 reviews) | Not enough data | 
| **Call Types** | 9.0 (83 reviews) | Not enough data | 
| **Click-to-Call** | 8.9 (86 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Personalization** | 8.6 (82 reviews) | Not enough data | 
| **Information Locater** | 8.6 (80 reviews) | Not enough data | 
| **Record Prospect Data** | 8.4 (72 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Notes** | 8.3 (80 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (85 reviews) | Not enough data | 
| **Automated Voicemails** | 8.5 (78 reviews) | Not enough data | 
| **Automated Emails** | 7.0 (31 reviews) | Not enough data | 
| **Sorts Prospects** | 6.9 (31 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.7/10 | 59 |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Knowledge Base** | 8.8 (47 reviews) | Not enough data | 
| **Coaching Materials** | 8.9 (46 reviews) | Not enough data | 
| **Playbook Creation** | 8.7 (19 reviews) | Not enough data | 
| **Video Record** | 8.6 (40 reviews) | Not enough data | 

#### Feedback

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Review** | 8.7 (44 reviews) | Not enough data | 
| **Scorecard** | 8.6 (18 reviews) | Not enough data | 
| **Coaching Card** | 8.7 (44 reviews) | Not enough data | 
| **Leaderboard** | 8.7 (47 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (48 reviews) | Not enough data | 
| **Notifications** | 9.0 (49 reviews) | Not enough data | 
| **Competition** | 8.0 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **AI Text Summarization** | 8.8 (13 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Zendesk for Customer Service** | 8.3/10 | 110 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.4 (74 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (71 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.2 (69 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.3 (70 reviews) | 
| **Multilingual Support** | Not enough data | 8.2 (68 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (70 reviews) | 
| **Feedback Collection** | Not enough data | 8.4 (70 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (71 reviews) | 
| **Workflow Optimization** | Not enough data | 8.5 (70 reviews) | 

#### Automation

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (74 reviews) | 
| **Feedback Collection** | Not enough data | 8.6 (70 reviews) | 
| **Document Processing** | Not enough data | 7.9 (68 reviews) | 

#### Autonomy

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.1 (68 reviews) | 
| **Adaptive Responses** | Not enough data | 8.4 (67 reviews) | 
| **Task Execution** | Not enough data | 8.3 (69 reviews) | 
| **Problem Solving** | Not enough data | 8.3 (70 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Zendesk for Customer Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.7/10 | 54 |
| **Zendesk for Customer Service** | 9.0/10 | 25 |

#### Platform

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Customization ** | 8.8 (53 reviews) | 9.1 (18 reviews) | 
| **Integration APIs** | 8.7 (52 reviews) | 9.2 (14 reviews) | 
| **Internationalization** | 9.0 (50 reviews) | 9.6 (8 reviews) | 
| **User, Role, and Access Management** | 9.0 (52 reviews) | 9.5 (11 reviews) | 
| **Dashboards** | 8.9 (48 reviews) | 8.8 (11 reviews) | 

#### Workforce Management Platform Features

| Feature | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Labor Forecasting** | 8.8 (52 reviews) | Not enough data | 
| **Shift Scheduling** | 9.4 (54 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.8 (51 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.1 (52 reviews) | Not enough data | 
| **Skills Management** | 8.5 (51 reviews) | Not enough data | 
| **Succession Planning** | 8.2 (48 reviews) | Not enough data | 
| **Workforce Analytics** | 8.7 (50 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.9 (50 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.3 (46 reviews) | Not enough data | 
| **Team Communication** | 9.0 (49 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Dialpad Support (8):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Software](https://www.g2.com/categories/contact-center), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software)

**Unique to Zendesk for Customer Service (14):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Live Chat Software](https://www.g2.com/categories/live-chat), [Chatbots Software](https://www.g2.com/categories/chatbots), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Support | Zendesk for Customer Service | 
|---|---|---|
| **Small-Business** | 38.5% | 40.8% | 
| **Mid-Market** | 55.8% | 45.8% | 
| **Enterprise** | 5.7% | 13.4% | 

### By Industry

#### Dialpad Support

- **Financial Services:** 8.6%
- **Consumer Services:** 7.7%
- **Computer Software:** 6.2%
- **Information Technology and Services:** 5.9%
- **Construction:** 4.5%
- **Hospital & Health Care:** 3.8%
- **Staffing and Recruiting:** 3.8%
- **Insurance:** 3.8%
- **Marketing and Advertising:** 2.9%
- **Medical Practice:** 2.6%
- **Other:** 50.6%

#### Zendesk for Customer Service

- **Computer Software:** 14.1%
- **Information Technology and Services:** 12.6%
- **Financial Services:** 5.9%
- **Retail:** 5.0%
- **Consumer Services:** 4.4%
- **Internet:** 3.5%
- **Marketing and Advertising:** 3.1%
- **Telecommunications:** 2.9%
- **Health, Wellness and Fitness:** 2.2%
- **Consumer Goods:** 2.1%
- **Other:** 44.1%

---
## Alternatives

### Alternatives to Dialpad Support

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2509 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1605 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (617 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1554 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1845 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3578 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews)

### Alternatives to Zendesk for Customer Service

- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3878 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1907 reviews)
- [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) — 4.6/5 stars (1283 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3751 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2495 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (563 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2915 reviews)

---
## Top Discussions

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

### Zendesk for Customer Service

- Title: [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) — 8 comments, 1 upvote
  > **Top comment:** "For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other..."
- Title: [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) — 7 comments, 1 upvote
  > **Top comment:** "There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents. "
- Title: [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) — 6 comments, 4 upvotes
  > **Top comment:** "I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven..."
- Title: [What is Zendesk Support Suite?](https://www.g2.com/discussions/what-is-zendesk-support-suite) — 4 comments, 3 upvotes
  > **Top comment:** "A single platform for handling all Customer Support activities."
- Title: [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) — 3 comments, 2 upvotes
  > **Top comment:** "Zendesk is a ticketing tool from from where we can respond to customers through email."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-support-vs-zendesk-for-customer-service)