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# Dialpad Support vs Nextiva Comparison - What are their main differences?

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Dialpad SupportNextiva[+ Add Product](#)

Reviews

**Dialpad Support** [

4.4/5(712)

](https://www.g2.com/products/dialpad-support/reviews#reviews)

**Nextiva** [

4.5/5(3,654)

](https://www.g2.com/products/nextiva/reviews#reviews)

Pricing

**Dialpad Support**
Free Trial

**$80.00** 1 User · Essentials

**Nextiva**
Free Trial

**Starting at $15.00** 1 User Per Month · Core

**Pricing Insights**
from reviews

Time to Implement

**Dialpad Support**
1 month

Based on 37 responses

**Nextiva**
1 month

Based on 677 responses

Return on Investment

**Dialpad Support**
12 months3 months sooner

Based on 34 responses

**Nextiva**
15 months

Based on 551 responses

Perceived Cost

**Dialpad Support**
$$$$$

**Nextiva**
$$$$$

Average Discount

**Dialpad Support**
10%

**Nextiva**
11%1% more

 ![Dialpad Support](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-support.svg "Dialpad Support")

 ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

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 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Dialpad Support**
[
Helpful (89)
](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872446&qs=pros-and-cons#reviews)[
Ease of Use (62)
](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1871660&qs=pros-and-cons#reviews)[
Poor Customer Support (34)
](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1872303&qs=pros-and-cons#reviews)[
Call Issues (32)
](https://www.g2.com/products/dialpad-support/reviews?filters%5Bsentiment_snippet%5D=1873178&qs=pros-and-cons#reviews)

**Nextiva**
[
Customer Support (127)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1230123&qs=pros-and-cons#reviews)[
Ease of Use (117)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228093&qs=pros-and-cons#reviews)[
Complexity (25)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1228405&qs=pros-and-cons#reviews)[
Difficult Configuration (25)
](https://www.g2.com/products/nextiva/reviews?filters%5Bsentiment_snippet%5D=1231448&qs=pros-and-cons#reviews)

Integrations

**Dialpad Support**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_51ec513e6ad628878d6541b01b22ba4c/front.png "Product Avatar Image")

Front

](https://www.g2.com/products/front/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image")

Gong

](https://www.g2.com/products/gong/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7b0c0475c40c148890da9b45bd95b5f7/halopsa.png "Product Avatar Image")

HaloPSA

](https://www.g2.com/products/halopsa/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a91439aa6f7e57f756acaa150ec767f/hubspot-service-hub.png "Product Avatar Image")

Service Hub

](https://www.g2.com/products/hubspot-service-hub/reviews)[
View all
](https://www.g2.com/products/dialpad-support/integrations)

**Nextiva**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image")

ActiveCampaign

](https://www.g2.com/products/activecampaign/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_47457dad822238df1f7c568de3d29abf/callrevu.png "Product Avatar Image")

CALLREVU

](https://www.g2.com/products/callrevu/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba3ff0e06098e893ef0f3ef0d8cd3276/dv-pinnacle.jpg "Product Avatar Image")

DV Pinnacle

](https://www.g2.com/products/dv-pinnacle/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image")

Gong

](https://www.g2.com/products/gong/reviews)[
View all
](https://www.g2.com/products/nextiva/integrations)

Screenshots

**Dialpad Support**
No screenshot available

**Nextiva**
 ![Nextiva screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125886/1.png)

Ratings

Meets Requirements

**Dialpad Support**

8.9

8.9456

**Nextiva**

9.1

9.12,900

Ease of Use

**Dialpad Support**

8.9

8.9601

**Nextiva**

8.7

8.72,951

Ease of Setup

**Dialpad Support**

9.0

9.0255

**Nextiva**

8.4

8.42,240

Ease of Admin

**Dialpad Support**

8.8

8.8201

**Nextiva**

8.6

8.62,026

Quality of Support

**Dialpad Support**

8.8

8.8440

**Nextiva**

9.0

9.02,885

Has the product been a good partner in doing business?

**Dialpad Support**

9.0

9.0198

**Nextiva**

8.9

8.92,007

Product Direction (% positive)

**Dialpad Support**

9.0

9.0430

**Nextiva**

8.3

8.32,762

Features

Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);)

8.5

193

8.6

214

Channels

Voice

8.8

165

9.4(won by 0.6)

198

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Social

8.3(won by 0.3)

114

8.0

175

Mobile SMS

8.4(won by 0.1)

135

8.3

179

Live Chat

Feature Not Available

7.8(won by default)

174

Email

Feature Not Available

8.2(won by default)

167

Generative AI

AI Text-to-Speech

8.3(won by 0.7)

36

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.6

85

Generative AI

Not enough data

Not enough data

Functions

Call Routing

8.9(won by 0.2)

133

8.7

175

Session Queuing

8.6

135

8.7(won by 0.1)

172

Concurrent Calling

8.4

130

8.8(won by 0.4)

176

Speech Analytics

8.1(tied score)

140

8.1(tied score)

170

Auto Dialer

8.5(won by 0.3)

108

8.2

168

IVR

8.6(tied score)

120

8.6(tied score)

176

Inbound Screen Pop

8.5

128

8.6(won by 0.1)

169

Persistent Data

8.6(won by 0.2)

125

8.4

164

Predictive Dialer

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Agentic AI - Contact Center

Cross-system Integration

8.3

9

9.2(won by 0.9)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Natural Language Interaction

8.0

5

9.2(won by 1.2)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Autonomous Task Execution

Not enough data

8.8(won by default)

11

Proactive Assistance

Not enough data

9.2(won by default)

11

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Administrative

Session Summary Notes

8.5(won by 0.2)

137

8.3

166

Administrator Access

8.8

125

9.1(won by 0.3)

178

Reporting & Dashboards

8.5

139

8.9(won by 0.4)

177

Session Recording

8.7(won by 0.2)

143

8.5

165

Agent Scheduling and Assignment

Feature Not Available

8.4(won by default)

160

Callback Scheduling

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Additional Functionality

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

8.6

69

8.6

774

Platform

Omnichannel

8.0

40

8.1(won by 0.1)

464

Mobile Access

8.8(won by 0.1)

47

8.7

665

Queue Management

8.6(tied score)

53

8.6(tied score)

584

Call Routing

8.7

59

8.9(won by 0.2)

694

Call Back

8.9(won by 0.1)

57

8.8

606

IVR

8.5(won by 0.2)

42

8.3

501

Automatic Call Distribution

8.7(won by 0.1)

51

8.6

603

Call Transfer

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Generative AI

AI Text-to-Speech

8.5(won by 0.8)

19

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.7

294

Generative AI

Not enough data

Not enough data

Workforce Management

Call Monitoring

8.9(won by 0.2)

61

8.7

608

Performance Evaluation

8.7(tied score)

57

8.7(tied score)

564

Real-Time Monitoring

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Call Center Infrastructure (CCI)

Autonomous Task Execution

Not enough data

8.8(won by default)

8

Cross-system Integration

Not enough data

8.8(won by default)

8

Natural Language Interaction

Not enough data

8.8(won by default)

8

Proactive Assistance

Not enough data

8.8(won by default)

8

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Administrative

Call Recording

8.9(won by 0.3)

65

8.6

594

Reporting & Dashboards

8.5

61

8.7(won by 0.2)

624

Call Reporting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Additional Functionality

Chat/Messaging

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Phone Key Input

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Voice Customization

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Pre-recorded Messages

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Multiple Scripts

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

AI Sales Assistant[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

7.6

53

Not enough data

Lead Facilitation

Customer-facing Chatbot

7.2(won by default)

18

Not enough data

Lead Qualification

7.8(won by default)

34

Not enough data

Lead Follow-up

7.7(won by default)

37

Not enough data

Meeting Scheduling 

8.2(won by default)

19

Not enough data

Organization

Opportunity and Pipeline Management 

7.7(won by default)

17

Not enough data

Data Entry

8.0(won by default)

43

Not enough data

Integrations / APIs

7.9(won by default)

42

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Call Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Sales Activity Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Performance Analysis

Coaching 

8.4(won by default)

46

Not enough data

Peformance Tracking

8.7(won by default)

47

Not enough data

Email Tracking

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Sales Analysis

ROI Forecasting 

7.4(won by default)

16

Not enough data

Sales Forecasting 

7.2(won by default)

16

Not enough data

Generative AI

AI Text Generation

7.7(won by default)

17

Not enough data

AI Text Summarization

7.8(won by default)

16

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - AI Sales Assistant

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Email Response Control

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

AI Writing Assistant

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sales Automation

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Lead Engagement

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Omnichannel Outreach

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Auto Dialer[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

8.1

35

Not enough data

Dialing Options

Preview Dialing

8.8(won by default)

30

Not enough data

Progressive Dialing

8.7(won by default)

28

Not enough data

Predictive Dialing

Not enough data

Not enough data

Agent Tools

Whisper Coaching 

8.9(won by default)

24

Not enough data

Callback Scheduling 

7.7(won by default)

8

Not enough data

Call Recording 

9.1(won by default)

31

Not enough data

Real-Time Data

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Call Scheduling

Not enough data

Not enough data

Automation

Voice Activity Detection

7.2(won by default)

9

Not enough data

Interactive Voice Response (IVR)

8.5(won by default)

25

Not enough data

Call Scrubbing

6.2(won by default)

7

Not enough data

Agentic AI - Auto Dialer

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

AI Capabilities - Auto Dialer

Call Prioritization and List Optimization

Not enough data

Not enough data

Compliance Monitoring

Not enough data

Not enough data

Speech Analytics and Sentiment Analysis

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

Additional Functionality

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Power Dialer

Not enough data

Not enough data

Preview Dialer

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Integrations Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Automatic Outbound Dialer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

API

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Campaign Specific Caller ID

Not enough data

Not enough data

List Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

8.5

102

Not enough data

Call Analytics

Call Recording

9.2(won by default)

99

Not enough data

Machine Learning

8.3(won by default)

93

Not enough data

Call Analysis

8.5(won by default)

97

Not enough data

Lead Qualification

8.2(won by default)

48

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Artificial Intelligence - Conversation Intelligence

Customer Scoring

8.6(won by default)

81

Not enough data

Speech-to-Text

8.2(won by default)

92

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Generative AI

AI Text Summarization

8.8(won by default)

34

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Conversation Intelligence

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Keyword Filtering

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Playbooks

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Text Mining

Not enough data

Not enough data

Trend/Problem Indicators

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

API

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Employee Scheduling[Hide 54 FeaturesShow 54 Features](javascript:void(0);)

8.5

71

Not enough data

Platform Basics

Reporting

8.4(won by default)

64

Not enough data

Dashboard

8.9(won by default)

65

Not enough data

Performance

9.0(won by default)

68

Not enough data

Activity Dashboard

Not enough data

Not enough data

Labor Cost Reporting

Not enough data

Not enough data

Platform Content

Automation

8.5(won by default)

67

Not enough data

File Sharing

7.6(won by default)

60

Not enough data

Content Library

7.9(won by default)

61

Not enough data

Platform Additional Functionality

Integrations

8.6(won by default)

65

Not enough data

Mobility

8.5(won by default)

60

Not enough data

Forecasting

8.7(won by default)

63

Not enough data

Task Management

8.8(won by default)

64

Not enough data

Portal

8.9(won by default)

62

Not enough data

Self Service Portal

Not enough data

Not enough data

Labor Management

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Shift Management

Not enough data

Not enough data

Payroll Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Timesheet Management

Not enough data

Not enough data

Additional Functionality

Sick Leave Tracking

Not enough data

Not enough data

Online Time Clock

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Overtime Calculation

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Schedule Distribution

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Multi-Location

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Shift Scheduling

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Labor Cost Calculator

Not enough data

Not enough data

Shift Swapping

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Messaging

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Employee Database

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Vacation/Leave Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Biometric Recognition

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Resource Allocation

Not enough data

Not enough data

Cloud PBX Platforms[Hide 46 FeaturesShow 46 Features](javascript:void(0);)

Not enough data

9.1

48

Basic Communication - Cloud PBX

Call Management

Not enough data

9.5(won by default)

35

Communication Management

Not enough data

9.1(won by default)

30

Scalability

Not enough data

9.4(won by default)

29

Integrations

Not enough data

8.5(won by default)

24

Mobile Accessibility

Not enough data

8.8(won by default)

33

Accessibility

Not enough data

9.1(won by default)

29

Contact Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Advanced Features - Cloud PBX

Security and Compliance

Not enough data

9.1(won by default)

26

Analytics and Reporting

Not enough data

9.3(won by default)

29

Support and Reliability

Not enough data

9.1(won by default)

30

Automated attendant

Not enough data

9.1(won by default)

27

Real-Time Analytics

Not enough data

Not enough data

Additional Functionality

Virtual Extensions

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

For Cloud Phone Systems

Not enough data

Not enough data

Ring Groups

Not enough data

Not enough data

VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);)

Not enough data

8.3

1,854

Platform Basics - VoIP Providers

PBX systems, VoIP Softphone

Not enough data

8.7(won by default)

72

Call Management

Not enough data

8.9(won by default)

121

Network monitoring

Not enough data

8.4(won by default)

63

Integrations

Not enough data

8.1(won by default)

73

Virtual PBX

Not enough data

7.9(won by default)

54

SIP trunking services

Not enough data

7.7(won by default)

53

Call List Management

Not enough data

8.0(won by default)

5

Contact Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Fax Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Call Center Integration

Not enough data

Not enough data

Basic Communication

Phone Calls

Not enough data

9.2(won by default)

1729

|

Verified

Video Calls

Not enough data

7.9(won by default)

895

|

Verified

Instant Messaging

Not enough data

8.3(won by default)

1054

|

Verified

Screen Sharing

Not enough data

7.7(won by default)

826

Conference Calls

Not enough data

8.6(won by default)

1158

|

Verified

Desk-to-Desk Calls

Not enough data

9.1(won by default)

1344

|

Verified

SMS Messaging

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

SIP Trunking

Not enough data

Not enough data

Agentic AI - VoIP Providers

Autonomous Task Execution

Not enough data

7.7(won by default)

43

Cross-system Integration

Not enough data

7.8(won by default)

40

Adaptive Learning

Not enough data

7.6(won by default)

40

Proactive Assistance

Not enough data

7.6(won by default)

40

Access

Software Pairing

Not enough data

8.0(won by default)

900

Browser Extension

Not enough data

8.2(won by default)

895

Individual Download

Not enough data

8.5(won by default)

1036

|

Verified

Advanced Features

Hold Music

Not enough data

8.3(won by default)

1171

|

Verified

Automated Attendants

Not enough data

8.6(won by default)

1245

|

Verified

VOiP Number

Not enough data

9.2(won by default)

1492

Additional Functionality

Reporting & Statistics

Not enough data

7.3(won by default)

8

Voice Mail

Not enough data

9.2(won by default)

6

Mobile Access

Not enough data

9.5(won by default)

11

Call Routing

Not enough data

8.6(won by default)

7

Reporting/Analytics

Not enough data

7.0(won by default)

5

Live Chat

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Purchasing & Receiving

Not enough data

Not enough data

Employee Directory

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Virtual Call Center

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Customizable Caller ID

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

IVR

Not enough data

Not enough data

API

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Call Conferencing

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Spam Blocker

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Caller Profiles

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

VoIP Connection

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Text to Speech

Not enough data

Not enough data

VoIP

Not enough data

Not enough data

Call Queues

Not enough data

Not enough data

Call Screening

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Online Voice Transmission

Not enough data

Not enough data

Unified Communications

Not enough data

Not enough data

Voicemail Transcription

Not enough data

Not enough data

Outbound Call Tracking[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

8.4

102

Not enough data

Agentic AI - Outbound Call Tracking

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Calling

Record Calls

9.4(won by default)

91

Not enough data

Generate Location

8.7(won by default)

74

Not enough data

Call Types

9.1(won by default)

85

Not enough data

Click-to-Call

8.9(won by default)

87

Not enough data

Auto Dialer

Not enough data

Not enough data

Contacts

Personalization

8.6(won by default)

82

Not enough data

Information Locater

8.6(won by default)

80

Not enough data

Record Prospect Data

8.4(won by default)

72

Not enough data

Contact Management

Not enough data

Not enough data

Insights

Notes

8.3(won by default)

80

Not enough data

Daily Summary

8.7(won by default)

85

Not enough data

Automated Voicemails

8.5(won by default)

78

Not enough data

Automated Emails

7.0(won by default)

31

Not enough data

Sorts Prospects

6.9(won by default)

31

Not enough data

Automated Note Taking

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Meeting Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Deal Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

API

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);)

8.7

59

Not enough data

Agentic AI - Sales Coaching

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Training

Knowledge Base

8.8(won by default)

47

Not enough data

Coaching Materials

8.9(won by default)

46

Not enough data

Playbook Creation

8.7(won by default)

19

Not enough data

Video Record

8.6(won by default)

40

Not enough data

Feedback

Review

8.7(won by default)

44

Not enough data

Scorecard

8.6(won by default)

18

Not enough data

Coaching Card

8.7(won by default)

44

Not enough data

Leaderboard

8.7(won by default)

47

Not enough data

Real-Time Updates

8.8(won by default)

48

Not enough data

Notifications

9.0(won by default)

49

Not enough data

Competition

8.0(won by default)

17

Not enough data

Generative AI

AI Text Summarization

8.8(won by default)

13

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Built-in Course Authoring

Not enough data

Not enough data

Learning Paths/Tracks

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Goal Setting/Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Learning Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Onboarding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

Not enough data

8.6

208

Agentic AI - UCaaS Platforms

Autonomous Task Execution

Not enough data

8.1(won by default)

7

Cross-system Integration

Not enough data

8.1(won by default)

7

Adaptive Learning

Not enough data

8.3(won by default)

8

Natural Language Interaction

Not enough data

8.6(won by default)

7

Third-Party Integrations

Not enough data

Not enough data

Extensions

Tenancy Flexibility

Not enough data

8.5(won by default)

148

|

Verified

Native VoIP

Not enough data

9.1(won by default)

159

|

Verified

CCaaS Option

Not enough data

8.8(won by default)

147

|

Verified

Features

Voicemail to Email

Not enough data

9.2(won by default)

186

|

Verified

Voicemail to SMS

Not enough data

8.6(won by default)

154

File Sharing

Not enough data

8.3(won by default)

141

|

Verified

Voice Conferencing

Not enough data

9.0(won by default)

156

|

Verified

Video Conferencing

Not enough data

8.5(won by default)

145

|

Verified

Conference Transcripts

Not enough data

Feature Not Available

Electronic Faxes

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Video Call Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Virtual Voicemail

Not enough data

Not enough data

Additional Functionality

Trend Analysis

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Virtual Backgrounds

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Group Messaging

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Workforce Management[Hide 117 FeaturesShow 117 Features](javascript:void(0);)

8.7

54

Not enough data

Platform

Customization 

8.8(won by default)

53

Not enough data

Integration APIs

8.7(won by default)

52

Not enough data

Internationalization

9.0(won by default)

50

Not enough data

User, Role, and Access Management

9.0(won by default)

52

Not enough data

Activity Dashboard

8.9(won by default)

48

Not enough data

Activity Dashboard

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Goal Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Action Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Benefits Dashboard

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Recruitment Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Orientation Workflow Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

HR Management

Not enough data

Not enough data

Help Desk Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Payroll Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Job Description Management

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Third-Party Integration

Not enough data

Not enough data

Initiative Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Community Management

Not enough data

Not enough data

Employee Referral Management

Not enough data

Not enough data

Candidate Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Advertising Management

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Job Management

Not enough data

Not enough data

Discount Management

Not enough data

Not enough data

Pipeline Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Job Management

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Compensation Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Job Application Management

Not enough data

Not enough data

HR Management

Not enough data

Not enough data

Competency Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Job Description Management

Not enough data

Not enough data

Evaluation Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Workforce Management Platform Features

Labor Forecasting

8.8(won by default)

52

Not enough data

Shift Scheduling

9.4(won by default)

54

Not enough data

Time & Attendance Tracking

8.8(won by default)

51

Not enough data

Absence & Leave Management

8.1(won by default)

52

Not enough data

Skills Management

8.5(won by default)

51

Not enough data

Succession Planning

8.2(won by default)

48

Not enough data

Workforce Analytics

8.7(won by default)

50

Not enough data

Self-Service Capabilities

8.9(won by default)

50

Not enough data

Mobile Shift Scheduling

8.3(won by default)

46

Not enough data

Team Communication

9.0(won by default)

49

Not enough data

Budgeting/Forecasting

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Employee Scheduling

Not enough data

Not enough data

Time Off Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Timesheet Management

Not enough data

Not enough data

Recruitment Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Payroll Management

Not enough data

Not enough data

Attendance Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Sick Leave Tracking

Not enough data

Not enough data

Vacation/Leave Tracking

Not enough data

Not enough data

Skills Tracking

Not enough data

Not enough data

Variable Workforce

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Shift Swapping

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Employee Database

Not enough data

Not enough data

Time Off Requests

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Employee Onboarding

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Time & Attendance

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Clock In/Out

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Show 9 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Dashboard

Dashboard

Not enough data

Not enough data

Speech Recognition

Speech Recognition

Not enough data

Not enough data

Compliance Management

Compliance Management

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Sentiment Analysis

Sentiment Analysis

Not enough data

Not enough data

Data Security

Data Security

Not enough data

Not enough data

Third-Party Integration

Third-Party Integration

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Agentic Task Execution

Agentic Task Execution

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

Performance Metrics

Performance Metrics

Not enough data

Not enough data

Interaction Tracking

Interaction Tracking

Not enough data

Not enough data

Knowledge Base Management

Knowledge Base Management

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Contextual Guidance

Contextual Guidance

Not enough data

Not enough data

Communications Management

Communications Management

Not enough data

Not enough data

Proactive Chat

Proactive Chat

Not enough data

Not enough data

Ticket Management

Ticket Management

Not enough data

Not enough data

Customer Query Resolution - AI Customer Support Agents

Automated Ticket Resolution

Not enough data

Not enough data

Contextual Response Generation

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Knowledge Base Utilization

Not enough data

Not enough data

Multilingual Support

Not enough data

Not enough data

Customer Interaction Automation - AI Customer Support Agents

Proactive Customer Outreach

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Escalation Handling

Not enough data

Not enough data

Workflow Optimization

Not enough data

Not enough data

Automation

Customer Interaction Automation

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Autonomy

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

Customer Service Automation[Hide 62 FeaturesShow 62 Features](javascript:void(0);)

Not enough data

Not enough data

Customer Support

Text

Not enough data

Not enough data

Speech

Not enough data

Not enough data

Knowledge Base

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Automation

Ticket Resolution

Not enough data

Not enough data

Customization

Not enough data

Not enough data

Intelligent Routing

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Artificial Intelligence

Learning

Not enough data

Not enough data

Language

Not enough data

Not enough data

Conversational AI

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Workflow Management

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Customer History

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Help Desk Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Customer Communication

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Speech Analytics[Hide 75 FeaturesShow 75 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Live Chat

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Archiving & Retention

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Scheduled Recording

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Call Disposition

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Recording

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Audio Capture

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Self-Service Search

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Request Assignment

Not enough data

Not enough data

Speech-to-Text Analysis

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

HIPAA Compliant

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Customer Service Analytics

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

AI Voice Assistants[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Voice Recognition - AI Voice Assistants

Voice Recognition

Not enough data

Not enough data

Speech Synthesis - AI Voice Assistants

Speech Synthesis

Not enough data

Not enough data

Customizable speech

Not enough data

Not enough data

Multiple voice actions

Not enough data

Not enough data

Security and privacy - AI Voice Assistants

Encrypted communication

Not enough data

Not enough data

Compatibility - AI Voice Assistants

Cross platform compatibility

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Dialpad Support](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-support.svg "Dialpad Support")](https://www.g2.com/products/dialpad-support/reviews)

Dialpad Support

Small-Business(50 or fewer emp.)

38.6%

Mid-Market(51-1000 emp.)

55.6%

Enterprise(\> 1000 emp.)

5.8%

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)

Nextiva

Small-Business(50 or fewer emp.)

77.0%

Mid-Market(51-1000 emp.)

21.9%

Enterprise(\> 1000 emp.)

1.2%

Small-Business

(50 or fewer emp.)

38.6%

77.0%

Mid-Market

(51-1000 emp.)

55.6%

21.9%

Enterprise

(\> 1000 emp.)

5.8%

1.2%

Reviewers' Industry

[![Dialpad Support](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-support.svg "Dialpad Support")](https://www.g2.com/products/dialpad-support/reviews)
Dialpad Support

Financial Services

8.4%

Consumer Services

7.5%

Computer Software

6.2%

Information Technology and Services

5.9%

Construction

4.6%

Other

67.4%

[![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva")](https://www.g2.com/products/nextiva/reviews)
Nextiva

Hospital & Health Care

6.0%

Insurance

5.6%

Construction

5.2%

Financial Services

4.6%

Real Estate

3.9%

Other

74.8%

Alternatives

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