# Dialpad Support vs Nextiva Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Nextiva excels in call quality, with users highlighting that the audio is consistently crystal clear and rarely experiences dropped calls. This reliability makes it a dependable choice for businesses that prioritize communication.
- **Users say** that Dialpad Support offers impressive real-time visibility through its live dashboards, which help teams monitor availability and customer wait times. This feature is particularly beneficial for identifying bottlenecks and improving overall efficiency.
- **According to verified reviews** , Nextiva is praised for its ease of use and smooth onboarding process. New users appreciate the intuitive setup, which allows for a quick transition without significant disruptions to their operations.
- **Reviewers mention** that Dialpad Support provides a more personal touch by allowing users to speak with real agents rather than relying on AI bots. This human interaction is valued by customers who prefer direct communication for resolving issues.
- **G2 reviewers highlight** that Nextiva's customer service is a standout feature, with many users noting the excellent support they receive. This level of service contributes to a higher overall satisfaction score compared to Dialpad Support.
- **Users report** that while Dialpad Support has strong features like AI-driven transcripts for clarity in conversations, it still faces challenges in overall user satisfaction compared to Nextiva, which has a more robust reputation in the contact center space.



| | Dialpad Support | Nextiva | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 695 | 3,547 | 
| **Largest Market Segment** | Mid-Market (55.7% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | $15.00 1 Organizer Month | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### Dialpad Support

Pros:
- Helpful (89 reviews)
- Ease of Use (62 reviews)

Cons:
- Poor Customer Support (34 reviews)
- Call Issues (32 reviews)

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

---
## Ratings Comparison
| Rating | Dialpad Support | Nextiva | 
|---|---|---|
  | **Meets Requirements** | 8.9 (452 reviews) | 9.0 (2823 reviews) | 
  | **Ease of Use** | 8.9 (585 reviews) | 8.7 (2869 reviews) | 
  | **Ease of Setup** | 8.9 (251 reviews) | 8.4 (2155 reviews) | 
  | **Ease of Admin** | 8.8 (200 reviews) | 8.6 (1986 reviews) | 
  | **Quality of Support** | 8.8 (423 reviews) | 9.0 (2807 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (197 reviews) | 8.8 (1967 reviews) | 
  | **Product Direction (% positive)** | 9.0 (428 reviews) | 8.3 (2702 reviews) | 

---
## Pricing

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 7.8/10 | 53 |
| **Nextiva** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Customer-facing Chatbot** | 7.2 (18 reviews) | Not enough data | 
| **Lead Qualification** | 7.8 (34 reviews) | Not enough data | 
| **Lead Follow-up** | 7.7 (37 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.2 (19 reviews) | Not enough data | 

#### Organization

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 7.7 (17 reviews) | Not enough data | 
| **Data Entry** | 8.0 (43 reviews) | Not enough data | 
| **Integrations / APIs** | 7.9 (42 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Coaching ** | 8.4 (46 reviews) | Not enough data | 
| **Peformance Tracking** | 8.7 (47 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **ROI Forecasting ** | 7.4 (16 reviews) | Not enough data | 
| **Sales Forecasting ** | 7.2 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **AI Text Generation** | 7.7 (17 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (16 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.1/10 | 35 |
| **Nextiva** | N/A | N/A |

#### Dialing Options

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Preview Dialing** | 8.8 (30 reviews) | Not enough data | 
| **Progressive Dialing** | 8.7 (28 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Whisper Coaching ** | 8.9 (24 reviews) | Not enough data | 
| **Callback Scheduling ** | 7.7 (8 reviews) | Not enough data | 
| **Call Recording ** | 9.1 (31 reviews) | Not enough data | 

#### Automation

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Voice Activity Detection** | 7.2 (9 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (25 reviews) | Not enough data | 
| **Call Scrubbing** | 6.2 (7 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 101 |
| **Nextiva** | N/A | N/A |

#### Call Analytics

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Call Recording** | 9.2 (99 reviews) | Not enough data | 
| **Machine Learning** | 8.3 (93 reviews) | Not enough data | 
| **Call Analysis** | 8.5 (97 reviews) | Not enough data | 
| **Lead Qualification** | 8.2 (48 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Customer Scoring** | 8.6 (81 reviews) | Not enough data | 
| **Speech-to-Text** | 8.2 (92 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **AI Text Summarization** | 8.8 (34 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 175 |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Voice** | 8.8 (156 reviews) | 9.4 (194 reviews) | 
| **Social** | 8.3 (114 reviews) | 7.9 (176 reviews) | 
| **Web Chat** | Feature Not Available | 7.7 (174 reviews) | 
| **Mobile SMS** | 8.4 (131 reviews) | 8.2 (178 reviews) | 
| **Email** | Feature Not Available | 8.2 (168 reviews) | 

#### Generative AI

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | 8.3 (36 reviews) | 7.6 (84 reviews) | 

#### Functions

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Session Routing** | 8.9 (128 reviews) | 8.7 (173 reviews) | 
| **Session Queuing** | 8.6 (135 reviews) | 8.6 (173 reviews) | 
| **Concurrent Calling** | 8.4 (130 reviews) | 8.8 (174 reviews) | 
| **Speech Analytics** | 8.1 (139 reviews) | 8.1 (171 reviews) | 
| **Auto Dialer** | 8.5 (108 reviews) | 8.2 (169 reviews) | 
| **IVR** | 8.6 (120 reviews) | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | 8.5 (128 reviews) | 8.5 (169 reviews) | 
| **Persistent Data** | 8.6 (123 reviews) | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (11 reviews) | 
| **Cross-system Integration** | 7.5 (6 reviews) | 9.2 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 9.2 (11 reviews) | 

#### Administrative

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Session Summary Notes** | 8.6 (135 reviews) | 8.3 (167 reviews) | 
| **Administrator Access** | 8.7 (123 reviews) | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | 8.5 (137 reviews) | 8.9 (176 reviews) | 
| **Session Recording** | 8.7 (141 reviews) | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | Feature Not Available | 8.3 (160 reviews) | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 71 |
| **Nextiva** | N/A | N/A |

#### Platform Basics

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Reporting** | 8.4 (64 reviews) | Not enough data | 
| **Dashboard** | 8.9 (65 reviews) | Not enough data | 
| **Performance** | 9.0 (68 reviews) | Not enough data | 

#### Platform Content

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Automation** | 8.5 (67 reviews) | Not enough data | 
| **File Sharing** | 7.6 (60 reviews) | Not enough data | 
| **Content Library** | 7.9 (61 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Integrations** | 8.6 (65 reviews) | Not enough data | 
| **Mobility** | 8.5 (60 reviews) | Not enough data | 
| **Forecasting** | 8.7 (63 reviews) | Not enough data | 
| **Task Management** | 8.8 (64 reviews) | Not enough data | 
| **Portal** | 8.9 (62 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.6/10 | 67 |
| **Nextiva** | 8.6/10 | 772 |

#### Platform

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Omnichannel** | 8.0 (40 reviews) | 8.1 (466 reviews) | 
| **Mobile Access** | 8.8 (47 reviews) | 8.6 (667 reviews) | 
| **Queue Management** | 8.6 (53 reviews) | 8.6 (585 reviews) | 
| **Call Routing** | 8.7 (59 reviews) | 8.9 (693 reviews) | 
| **Call Back** | 8.9 (57 reviews) | 8.8 (606 reviews) | 
| **IVR** | 8.5 (42 reviews) | 8.3 (502 reviews) | 
| **Automatic Call Distribution** | 8.7 (51 reviews) | 8.6 (604 reviews) | 

#### Generative AI

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **AI Text-to-Speech** | 8.5 (19 reviews) | 7.7 (295 reviews) | 

#### Workforce Management

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Call Monitoring** | 8.9 (61 reviews) | 8.7 (607 reviews) | 
| **Performance Evaluation** | 8.7 (57 reviews) | 8.7 (565 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Call Recording** | 9.0 (64 reviews) | 8.7 (594 reviews) | 
| **Reporting & Dashboards** | 8.4 (60 reviews) | 8.7 (624 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Nextiva** | 9.1/10 | 42 |

#### Basic Communication - Cloud PBX

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Call Management** | Not enough data | 9.4 (31 reviews) | 
| **Communication Management** | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.8 (30 reviews) | 
| **Accessibility** | Not enough data | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Security and Compliance** | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Nextiva** | 8.2/10 | 1776 |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.7 (63 reviews) | 
| **Call Management** | Not enough data | 8.7 (88 reviews) | 
| **Network monitoring** | Not enough data | 8.2 (58 reviews) | 
| **Integrations** | Not enough data | 8.1 (66 reviews) | 
| **Virtual PBX** | Not enough data | 7.9 (53 reviews) | 
| **SIP trunking services** | Not enough data | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Phone Calls** | Not enough data | 9.2 (1686 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 7.9 (899 reviews) ✓ Verified | 
| **Instant Messaging** | Not enough data | 8.3 (1055 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | 7.7 (830 reviews) | 
| **Conference Calls** | Not enough data | 8.6 (1161 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 9.1 (1339 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (40 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (40 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (40 reviews) | 

#### Access

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Software Pairing** | Not enough data | 8.0 (903 reviews) | 
| **Browser Extension** | Not enough data | 8.1 (898 reviews) | 
| **Individual Download** | Not enough data | 8.5 (1039 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Hold Music** | Not enough data | 8.3 (1173 reviews) ✓ Verified | 
| **Automated Attendants** | Not enough data | 8.6 (1244 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 9.1 (1487 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.4/10 | 98 |
| **Nextiva** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Record Calls** | 9.4 (91 reviews) | Not enough data | 
| **Generate Location** | 8.7 (74 reviews) | Not enough data | 
| **Call Types** | 9.0 (83 reviews) | Not enough data | 
| **Click-to-Call** | 8.9 (86 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Personalization** | 8.6 (81 reviews) | Not enough data | 
| **Information Locater** | 8.6 (80 reviews) | Not enough data | 
| **Record Prospect Data** | 8.4 (72 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Notes** | 8.3 (80 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (85 reviews) | Not enough data | 
| **Automated Voicemails** | 8.5 (78 reviews) | Not enough data | 
| **Automated Emails** | 7.0 (31 reviews) | Not enough data | 
| **Sorts Prospects** | 6.9 (31 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.7/10 | 59 |
| **Nextiva** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Knowledge Base** | 8.8 (47 reviews) | Not enough data | 
| **Coaching Materials** | 8.9 (46 reviews) | Not enough data | 
| **Playbook Creation** | 8.7 (19 reviews) | Not enough data | 
| **Video Record** | 8.6 (40 reviews) | Not enough data | 

#### Feedback

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Review** | 8.7 (44 reviews) | Not enough data | 
| **Scorecard** | 8.6 (18 reviews) | Not enough data | 
| **Coaching Card** | 8.7 (44 reviews) | Not enough data | 
| **Leaderboard** | 8.7 (47 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (48 reviews) | Not enough data | 
| **Notifications** | 9.0 (49 reviews) | Not enough data | 
| **Competition** | 8.0 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **AI Text Summarization** | 8.8 (13 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Nextiva** | 8.6/10 | 202 |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 9.1 (158 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Voicemail to Email** | Not enough data | 9.2 (184 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | 8.5 (154 reviews) | 
| **File Sharing** | Not enough data | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.8/10 | 54 |
| **Nextiva** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Customization ** | 8.8 (53 reviews) | Not enough data | 
| **Integration APIs** | 8.7 (52 reviews) | Not enough data | 
| **Internationalization** | 9.0 (50 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (52 reviews) | Not enough data | 
| **Performance** | 9.0 (53 reviews) | Not enough data | 
| **Mobility** | 8.7 (52 reviews) | Not enough data | 
| **Reporting** | 8.7 (50 reviews) | Not enough data | 
| **Dashboards** | 8.9 (48 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Dialpad Support | Nextiva | 
|---|---|---|
| **Labor Forecasting** | 8.8 (52 reviews) | Not enough data | 
| **Shift Scheduling** | 9.4 (54 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.8 (51 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.1 (52 reviews) | Not enough data | 
| **Skills Management** | 8.5 (51 reviews) | Not enough data | 
| **Succession Planning** | 8.2 (48 reviews) | Not enough data | 
| **Workforce Analytics** | 8.7 (50 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.9 (50 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.3 (46 reviews) | Not enough data | 
| **Team Communication** | 9.0 (49 reviews) | Not enough data | 

---
## Categories
**Shared Categories (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Dialpad Support (7):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Nextiva (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Support | Nextiva | 
|---|---|---|
| **Small-Business** | 38.6% | 77.3% | 
| **Mid-Market** | 55.7% | 21.5% | 
| **Enterprise** | 5.7% | 1.2% | 

### By Industry

#### Dialpad Support

- **Financial Services:** 8.6%
- **Consumer Services:** 7.7%
- **Computer Software:** 6.2%
- **Information Technology and Services:** 5.7%
- **Construction:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Staffing and Recruiting:** 3.8%
- **Insurance:** 3.8%
- **Marketing and Advertising:** 2.9%
- **Medical Practice:** 2.6%
- **Other:** 50.6%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.3%
- **Financial Services:** 4.6%
- **Real Estate:** 4.0%
- **Information Technology and Services:** 3.9%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.5%

---
## Alternatives

### Alternatives to Dialpad Support

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1579 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (822 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1759 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1579 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (915 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4154 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

---
## Top Discussions

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-support-vs-nextiva)