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Compare Dialpad Support and Nextiva 
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
$15.00 1 Organizer Month
Starting at $15.00 1 User Per Month
Dialpad Support
Star Rating
(627)4.4 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansNextiva
Star Rating
(3,447)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in call quality, with users highlighting that the audio is consistently crystal clear and rarely experiences dropped calls. This reliability makes it a dependable choice for businesses that prioritize communication.
- Users say that Dialpad Support offers impressive real-time visibility through its live dashboards, which help teams monitor availability and customer wait times. This feature is particularly beneficial for identifying bottlenecks and improving overall efficiency.
- According to verified reviews, Nextiva is praised for its ease of use and smooth onboarding process. New users appreciate the intuitive setup, which allows for a quick transition without significant disruptions to their operations.
- Reviewers mention that Dialpad Support provides a more personal touch by allowing users to speak with real agents rather than relying on AI bots. This human interaction is valued by customers who prefer direct communication for resolving issues.
- G2 reviewers highlight that Nextiva's customer service is a standout feature, with many users noting the excellent support they receive. This level of service contributes to a higher overall satisfaction score compared to Dialpad Support.
- Users report that while Dialpad Support has strong features like AI-driven transcripts for clarity in conversations, it still faces challenges in overall user satisfaction compared to Nextiva, which has a more robust reputation in the contact center space.
Pricing
Entry-Level Pricing
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Nextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
Dialpad Support
Free Trial is available
Nextiva
No trial information availableRatings
Meets Requirements
8.9
449
9.0
2,771
Ease of Use
8.9
526
8.7
2,807
Ease of Setup
8.9
248
8.4
2,098
Ease of Admin
8.8
200
8.6
1,986
Quality of Support
8.8
420
9.0
2,757
Has the product been a good partner in doing business?
9.0
197
8.9
1,967
Product Direction (% positive)
9.0
425
8.3
2,657
Features by Category
Lead Facilitation
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.2
19
Not enough data
Organization
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Not enough data
Performance Analysis
8.4
46
Not enough data
8.7
47
Not enough data
Sales Analysis
7.4
16
Not enough data
7.2
16
Not enough data
Generative AI
7.7
17
Not enough data
7.8
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Not enough data
Agent Tools
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Not enough data
Automation
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Not enough data
Artificial Intelligence - Conversation Intelligence
8.6
81
Not enough data
8.2
92
Not enough data
Not enough data
Not enough data
Generative AI
8.8
34
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
154
9.4
196
8.3
114
8.0
179
Feature Not Available
7.7
176
8.4
130
8.2
181
Feature Not Available
8.2
171
Generative AI
8.3
36
7.6
84
Functions
8.9
128
8.7
176
8.6
134
8.7
176
8.4
130
8.9
177
8.1
139
8.1
174
8.5
108
8.2
172
8.6
120
8.5
179
8.5
128
8.5
172
8.6
122
8.4
168
Agentic AI - Contact Center
Not enough data
8.8
11
8.0
5
9.2
11
Not enough data
9.2
11
Not enough data
9.2
11
Administrative
8.6
135
8.3
170
8.7
123
9.1
178
8.5
136
9.0
178
8.7
141
8.4
168
Feature Not Available
8.3
163
Platform Basics
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Not enough data
Platform Content
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Not enough data
Platform Additional Functionality
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Not enough data
Platform
8.0
40
8.1
469
8.8
47
8.6
669
8.6
53
8.6
587
8.7
59
8.9
695
8.9
57
8.8
609
8.5
42
8.3
505
8.7
51
8.6
606
Generative AI
8.5
19
7.7
295
Workforce Management
8.9
61
8.8
610
8.7
57
8.7
568
Call Center Infrastructure (CCI)
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Administrative
9.0
64
8.7
597
8.4
60
8.7
627
Basic Communication - Cloud PBX
Not enough data
9.3
28
Not enough data
9.1
29
Not enough data
9.3
27
Not enough data
8.5
24
Not enough data
8.5
26
Not enough data
9.0
26
Advanced Features - Cloud PBX
Not enough data
9.1
26
Not enough data
9.2
28
Not enough data
9.0
28
Not enough data
9.2
26
Platform Basics - VoIP Providers
Not enough data
8.6
60
Not enough data
8.7
63
Not enough data
8.4
58
Not enough data
8.2
59
Not enough data
8.0
55
Not enough data
7.8
55
Basic Communication
Not enough data
9.2
1644
|
Verified
Not enough data
7.9
902
|
Verified
Not enough data
8.3
1048
|
Verified
Not enough data
7.7
835
Not enough data
8.6
1160
|
Verified
Not enough data
9.1
1340
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.7
41
Not enough data
8.0
40
Not enough data
7.7
41
Not enough data
7.7
42
Access
Not enough data
8.0
909
Not enough data
8.2
903
Not enough data
8.5
1039
|
Verified
Advanced Features
Not enough data
8.3
1175
|
Verified
Not enough data
8.6
1240
|
Verified
Not enough data
9.1
1480
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
91
Not enough data
8.7
74
Not enough data
9.0
83
Not enough data
8.9
86
Not enough data
Not enough data
Not enough data
Contacts
8.6
81
Not enough data
8.6
80
Not enough data
8.4
72
Not enough data
Insights
8.3
80
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
7.0
31
Not enough data
6.9
31
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Not enough data
Feedback
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Not enough data
Generative AI
8.8
13
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
8
Not enough data
8.6
7
Extensions
Not enough data
8.5
151
|
Verified
Not enough data
9.1
159
|
Verified
Not enough data
8.8
149
|
Verified
Features
Not enough data
9.2
181
|
Verified
Not enough data
8.5
153
Not enough data
8.3
144
|
Verified
Not enough data
9.0
157
|
Verified
Not enough data
8.5
148
|
Verified
Not enough data
Feature Not Available
Platform
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Not enough data
Workforce Management Platform Features
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Not enough data
Categories
Categories
Shared Categories
Dialpad Support and Nextiva are categorized as Call Center Infrastructure (CCI) and Contact Center
Unique Categories
Dialpad Support is categorized as Conversation Intelligence, Auto Dialer, Outbound Call Tracking, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
Nextiva is categorized as UCaaS Platforms, AI Voice Assistants, VoIP Providers, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.0%
Consumer Services
8.3%
Computer Software
6.6%
Information Technology and Services
5.1%
Construction
4.3%
Other
66.7%
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Alternatives
Discussions
Who is Dialpads leading competition?
2 Comments
BU
NatterboxRead more
Minute Rates
1 Comment
Official Response from Dialpad Support
Every call center package comes with unlimited local inbound calls and 3,000 outbound minutes per Agent per call center ($0.01/min additional). Additionally,...Read more
Integrations
1 Comment
Official Response from Dialpad Support
Currently, we support native integrations with Salesforce, Zendesk, and ServiceNow in addition to integrations with G Suite, Office 365, and LinkedIn.Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
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