# Dialpad Support, ipSCAPE vs Agentforce Service (formerly Salesforce Service Cloud) Comparison

| | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.8 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 695 | 28 | 7,333 | 
| **Largest Market Segment** | Mid-Market (55.8% of reviews) | Small-Business (78.6% of reviews) | Mid-Market (42.8% of reviews) | 
| **Entry Level Price** | $15.00 1 Organizer Month | Starting at $89.00 1 Seats Per Month | Starting at $25.00 1 User Per Month | 

---
## Top Pros & Cons

### Dialpad Support

Pros:
- Helpful (89 reviews)
- Ease of Use (62 reviews)

Cons:
- Poor Customer Support (34 reviews)
- Call Issues (32 reviews)

### ipSCAPE

**Not enough data**

### Agentforce Service (formerly Salesforce Service Cloud)

Pros:
- Ease of Use (1259 reviews)
- Features (1102 reviews)

Cons:
- Complexity (697 reviews)
- Learning Curve (583 reviews)

---
## Ratings Comparison
| Rating | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (454 reviews) | 9.8 (20 reviews) | 8.6 (2849 reviews) | 
  | **Ease of Use** | 8.9 (586 reviews) | 9.8 (21 reviews) | 8.4 (5462 reviews) | 
  | **Ease of Setup** | 9.0 (253 reviews) | Not enough data | 7.9 (4215 reviews) | 
  | **Ease of Admin** | 8.8 (200 reviews) | Not enough data | 8.2 (1560 reviews) | 
  | **Quality of Support** | 8.8 (425 reviews) | 9.8 (20 reviews) | 8.3 (2625 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (197 reviews) | Not enough data | 8.7 (1541 reviews) | 
  | **Product Direction (% positive)** | 9.0 (429 reviews) | 10.0 (24 reviews) | 8.3 (2797 reviews) | 

---
## Pricing

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

### ipSCAPE

#### Entry-Level Pricing

Plan: IPscape

Price: Starting at $89.00 1 Seats Per Month

Key Features:
- Inbound
- Outbound
- Dialler

[Learn more about ipSCAPE](https://www.g2.com/products/ipscape/reviews)

#### Free Trial

Yes

### Agentforce Service (formerly Salesforce Service Cloud)

#### Entry-Level Pricing

Plan: Starter Suite

Price: Starting at $25.00 1 User Per Month

Description: The simple CRM suite for marketing, sales, service, and commerce.

Key Features:
- Case Management
- Knowledge Management
- Salesforce Mobile App

[Browse all 5 editions](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1728 |

#### Ticket and Case Management

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.5 (1216 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.4 (1228 reviews) ✓ Verified | 
| **Workflow** | Not enough data | Not enough data | 8.4 (1279 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | Not enough data | 8.3 (1185 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | Not enough data | 8.1 (985 reviews) | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 7.9 (1170 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.3 (1157 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.6 (1073 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.7 (182 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.7 (181 reviews) | 

#### Agentic AI - Help Desk

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.6 (76 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.5 (68 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.5 (71 reviews) | 

#### Communication Channels

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.4 (1027 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | Not enough data | 8.6 (1217 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | Not enough data | 8.2 (865 reviews) | 
| **Social Integration** | Not enough data | Not enough data | 8.0 (811 reviews) ✓ Verified | 
| **Voice** | Not enough data | Not enough data | 8.1 (771 reviews) | 

#### Platform

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 7.8 (558 reviews) ✓ Verified | 
| **Customization ** | Not enough data | Not enough data | 8.3 (823 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.6 (704 reviews) ✓ Verified | 
| **Integration** | Not enough data | Not enough data | 8.3 (646 reviews) ✓ Verified | 
| **Reporting** | Not enough data | Not enough data | 8.2 (1165 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 8.3 (1182 reviews) ✓ Verified | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 7.8/10 | 53 |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Customer-facing Chatbot** | 7.2 (18 reviews) | Not enough data | Not enough data | 
| **Lead Qualification** | 7.8 (34 reviews) | Not enough data | Not enough data | 
| **Lead Follow-up** | 7.7 (37 reviews) | Not enough data | Not enough data | 
| **Meeting Scheduling ** | 8.2 (19 reviews) | Not enough data | Not enough data | 

#### Organization

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | 7.7 (17 reviews) | Not enough data | Not enough data | 
| **Data Entry** | 8.0 (43 reviews) | Not enough data | Not enough data | 
| **Integrations / APIs** | 7.9 (42 reviews) | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Coaching ** | 8.4 (46 reviews) | Not enough data | Not enough data | 
| **Peformance Tracking** | 8.7 (47 reviews) | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **ROI Forecasting ** | 7.4 (16 reviews) | Not enough data | Not enough data | 
| **Sales Forecasting ** | 7.2 (16 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (17 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.8 (16 reviews) | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.1/10 | 35 |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Dialing Options

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Preview Dialing** | 8.8 (30 reviews) | Not enough data | Not enough data | 
| **Progressive Dialing** | 8.7 (28 reviews) | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Whisper Coaching ** | 8.9 (24 reviews) | Not enough data | Not enough data | 
| **Callback Scheduling ** | 7.7 (8 reviews) | Not enough data | Not enough data | 
| **Call Recording ** | 9.1 (31 reviews) | Not enough data | Not enough data | 

#### Automation

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Voice Activity Detection** | 7.2 (9 reviews) | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (25 reviews) | Not enough data | Not enough data | 
| **Call Scrubbing** | 6.2 (7 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 261 |

#### Administration

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | 8.8 (232 reviews) | 
| **Data Workflows** | Not enough data | Not enough data | 8.8 (231 reviews) | 
| **Issue Management** | Not enough data | Not enough data | 8.7 (229 reviews) | 

#### Knowledge Management

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.8 (225 reviews) | 
| **Publishing Workflows** | Not enough data | Not enough data | 8.6 (215 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.5 (214 reviews) | 

#### Compliance

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | 8.7 (231 reviews) | 
| **Data Governance** | Not enough data | Not enough data | 8.7 (229 reviews) | 
| **Compliance** | Not enough data | Not enough data | 8.6 (229 reviews) | 
| **Auditing** | Not enough data | Not enough data | 8.6 (226 reviews) | 

#### Customer Support

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | 8.2 (214 reviews) | 
| **Suggestions** | Not enough data | Not enough data | 8.2 (208 reviews) | 
| **Decision Trees** | Not enough data | Not enough data | 8.0 (197 reviews) | 

#### Data Security

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | 8.6 (220 reviews) | 
| **Data Transport** | Not enough data | Not enough data | 8.7 (222 reviews) | 
| **Access Management** | Not enough data | Not enough data | 9.0 (222 reviews) | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | 9.1 (223 reviews) | 

#### Administration

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | 8.6 (215 reviews) | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.9 (216 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 8.9 (220 reviews) | 

#### Generative AI

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (152 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 101 |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Call Analytics

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Call Recording** | 9.2 (99 reviews) | Not enough data | Not enough data | 
| **Machine Learning** | 8.3 (93 reviews) | Not enough data | Not enough data | 
| **Call Analysis** | 8.5 (97 reviews) | Not enough data | Not enough data | 
| **Lead Qualification** | 8.2 (48 reviews) | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Customer Scoring** | 8.6 (81 reviews) | Not enough data | Not enough data | 
| **Speech-to-Text** | 8.2 (92 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **AI Text Summarization** | 8.8 (34 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 137 |

#### Channels

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 8.6 (129 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 8.4 (120 reviews) | 
| **Physical Media** | Not enough data | Not enough data | 7.6 (119 reviews) | 

#### Design

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | 8.4 (119 reviews) | 
| **Create Content** | Not enough data | Not enough data | 8.0 (119 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.3 (122 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 8.4 (121 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.5 (116 reviews) | 

#### Generative AI

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.5 (113 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (112 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 218 |

#### Usability

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **All-Employee Access** | Not enough data | Not enough data | 8.6 (205 reviews) | 
| **Supporting Documents** | Not enough data | Not enough data | 8.6 (208 reviews) | 
| **Two-Way Communication** | Not enough data | Not enough data | 8.7 (206 reviews) | 

#### Reporting

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Priority Case Alerts** | Not enough data | Not enough data | 8.7 (206 reviews) | 
| **Trend Analysis** | Not enough data | Not enough data | 8.3 (199 reviews) | 
| **Performance Monitoring** | Not enough data | Not enough data | 8.6 (204 reviews) | 

#### Generative AI

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.6 (180 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.6 (181 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **ipSCAPE** | 10.0/10 | 6 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 81 |

#### Quality Assurance

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Evaluation** | Not enough data | 10.0 (6 reviews) | 8.8 (72 reviews) | 
| **Calibration** | Not enough data | 10.0 (6 reviews) | 8.7 (69 reviews) | 
| **Reports** | Not enough data | 10.0 (6 reviews) | 8.7 (72 reviews) | 

#### Engagement

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Feedback** | Not enough data | 10.0 (6 reviews) | 8.8 (70 reviews) | 
| **Dashboards** | Not enough data | 10.0 (6 reviews) | 8.9 (70 reviews) | 
| **Training** | Not enough data | 10.0 (6 reviews) | 8.7 (70 reviews) | 

#### Performance

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Integrations** | Not enough data | 10.0 (6 reviews) | 8.7 (71 reviews) | 
| **Compliance** | Not enough data | 10.0 (6 reviews) | 8.8 (71 reviews) | 

#### Generative AI

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 7.8 (61 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.0 (62 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 177 |
| **ipSCAPE** | 9.8/10 | 13 |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 312 |

#### Channels

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Voice** | 8.8 (158 reviews) | 9.9 (12 reviews) | 7.5 (277 reviews) | 
| **Social** | 8.3 (114 reviews) | 9.7 (12 reviews) | 7.4 (270 reviews) | 
| **Web Chat** | Feature Not Available | 9.7 (11 reviews) | 7.9 (276 reviews) | 
| **Mobile SMS** | 8.4 (132 reviews) | 9.7 (11 reviews) | 7.4 (267 reviews) | 
| **Email** | Feature Not Available | 9.7 (10 reviews) | 8.8 (283 reviews) | 

#### Generative AI

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **AI Text-to-Speech** | 8.3 (36 reviews) | Not enough data | 7.0 (218 reviews) | 

#### Functions

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Session Routing** | 8.9 (129 reviews) | 9.7 (11 reviews) | 7.9 (271 reviews) | 
| **Session Queuing** | 8.6 (135 reviews) | 9.7 (10 reviews) | 8.0 (269 reviews) | 
| **Concurrent Calling** | 8.4 (130 reviews) | 9.7 (10 reviews) | 7.6 (259 reviews) | 
| **Speech Analytics** | 8.1 (140 reviews) | 9.7 (10 reviews) | 7.2 (256 reviews) | 
| **Auto Dialer** | 8.5 (108 reviews) | 9.7 (10 reviews) | 7.2 (257 reviews) | 
| **IVR** | 8.6 (120 reviews) | 9.7 (10 reviews) | 7.2 (261 reviews) | 
| **Inbound Screen Pop** | 8.5 (128 reviews) | 9.7 (10 reviews) | 7.7 (260 reviews) | 
| **Persistent Data** | 8.6 (123 reviews) | 9.7 (10 reviews) | 8.0 (261 reviews) | 

#### Agentic AI - Contact Center

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 9.3 (7 reviews) | 
| **Cross-system Integration** | 7.9 (7 reviews) | Not enough data | 9.6 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.6 (7 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 9.0 (7 reviews) | 

#### Administrative

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Session Summary Notes** | 8.5 (136 reviews) | 10.0 (13 reviews) | 7.9 (257 reviews) | 
| **Administrator Access** | 8.7 (123 reviews) | 9.9 (13 reviews) | 8.5 (261 reviews) | 
| **Reporting & Dashboards** | 8.5 (138 reviews) | 10.0 (11 reviews) | 8.5 (260 reviews) | 
| **Session Recording** | 8.7 (142 reviews) | 9.8 (11 reviews) | 7.7 (250 reviews) | 
| **Agent Scheduling and Assignment** | Feature Not Available | 9.9 (12 reviews) | 7.7 (255 reviews) | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 71 |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Platform Basics

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Reporting** | 8.4 (64 reviews) | Not enough data | Not enough data | 
| **Dashboard** | 8.9 (65 reviews) | Not enough data | Not enough data | 
| **Performance** | 9.0 (68 reviews) | Not enough data | Not enough data | 

#### Platform Content

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Automation** | 8.5 (67 reviews) | Not enough data | Not enough data | 
| **File Sharing** | 7.6 (60 reviews) | Not enough data | Not enough data | 
| **Content Library** | 7.9 (61 reviews) | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Integrations** | 8.6 (65 reviews) | Not enough data | Not enough data | 
| **Mobility** | 8.5 (60 reviews) | Not enough data | Not enough data | 
| **Forecasting** | 8.7 (63 reviews) | Not enough data | Not enough data | 
| **Task Management** | 8.8 (64 reviews) | Not enough data | Not enough data | 
| **Portal** | 8.9 (62 reviews) | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 7.9/10 | 64 |

#### Workforce Management

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 7.9 (59 reviews) | 
| **Skills Management** | Not enough data | Not enough data | 7.9 (58 reviews) | 
| **Shift Scheduling** | Not enough data | Not enough data | 7.5 (58 reviews) | 
| **Agent Self-Service** | Not enough data | Not enough data | 7.8 (57 reviews) | 
| **Mobile Access** | Not enough data | Not enough data | 7.6 (57 reviews) | 

#### Administration

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 8.3 (60 reviews) | 
| **Performance Analysis** | Not enough data | Not enough data | 8.3 (58 reviews) | 
| **Dashboards** | Not enough data | Not enough data | 8.4 (58 reviews) | 
| **Forecasting** | Not enough data | Not enough data | 7.7 (56 reviews) | 
| **Intraday Management** | Not enough data | Not enough data | 7.7 (56 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 120 |

#### Conversational Platform

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.6 (105 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | 8.7 (104 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.1 (101 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 8.3 (107 reviews) | 

#### Support Automation

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.2 (103 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.2 (101 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.1 (103 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.0 (101 reviews) | 

#### Generative AI

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.4 (97 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (96 reviews) | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Messaging Channels

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.6/10 | 68 |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Omnichannel** | 8.0 (40 reviews) | Not enough data | Not enough data | 
| **Mobile Access** | 8.8 (47 reviews) | Not enough data | Not enough data | 
| **Queue Management** | 8.6 (53 reviews) | Not enough data | Not enough data | 
| **Call Routing** | 8.7 (59 reviews) | Not enough data | Not enough data | 
| **Call Back** | 8.9 (57 reviews) | Not enough data | Not enough data | 
| **IVR** | 8.5 (42 reviews) | Not enough data | Not enough data | 
| **Automatic Call Distribution** | 8.7 (51 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **AI Text-to-Speech** | 8.5 (19 reviews) | Not enough data | Not enough data | 

#### Workforce Management

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Call Monitoring** | 8.9 (61 reviews) | Not enough data | Not enough data | 
| **Performance Evaluation** | 8.7 (57 reviews) | Not enough data | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Call Recording** | 8.9 (65 reviews) | Not enough data | Not enough data | 
| **Reporting & Dashboards** | 8.5 (61 reviews) | Not enough data | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.0/10 | 175 |

#### Customer Support

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | 8.3 (147 reviews) | 
| **Speech** | Not enough data | Not enough data | 8.0 (144 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 8.2 (145 reviews) | 

#### Automation

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 8.3 (153 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.2 (148 reviews) | 
| **Intelligent Routing** | Not enough data | Not enough data | 8.1 (148 reviews) | 

#### Artificial Intelligence

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | 7.6 (143 reviews) | 
| **Language** | Not enough data | Not enough data | 7.7 (140 reviews) | 
| **Conversational AI** | Not enough data | Not enough data | 7.5 (140 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.3/10 | 1012 |

#### Generative AI

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 7.8 (110 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 7.8 (111 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 7.8 (110 reviews) | 

#### Communication

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 8.5 (313 reviews) ✓ Verified | 
| **Notifications** | Not enough data | Not enough data | 8.6 (332 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | Not enough data | 8.4 (279 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | Not enough data | 8.5 (281 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | Not enough data | 7.8 (162 reviews) | 

####  Internal Use

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Customization ** | Not enough data | Not enough data | 8.3 (823 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | Not enough data | 8.3 (298 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | Not enough data | 8.5 (290 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | Not enough data | 8.4 (322 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | Not enough data | 8.5 (293 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | Not enough data | 8.7 (326 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.4/10 | 736 |

#### Generative AI

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 7.3 (128 reviews) | 

#### Self-Service Experience

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 8.6 (597 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 8.3 (580 reviews) | 
| **Community Forums** | Not enough data | Not enough data | 8.3 (529 reviews) | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.0 (216 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.4 (227 reviews) | 

#### Self-Service Platform

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.4 (225 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.6 (234 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 7.7 (204 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.5 (217 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.5 (8 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 8.5 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.9 (9 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.8 (8 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.5/10 | 341 |

#### Generative AI

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 7.9 (56 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.1 (56 reviews) | 

#### Process

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 8.6 (246 reviews) | 
| **Tickets** | Not enough data | Not enough data | 8.6 (266 reviews) | 
| **Macros** | Not enough data | Not enough data | 8.3 (227 reviews) | 

#### Channels

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | 8.8 (275 reviews) | 
| **Social** | Not enough data | Not enough data | 8.4 (250 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 8.5 (233 reviews) | 
| **Phone** | Not enough data | Not enough data | 8.6 (234 reviews) | 
| **Text** | Not enough data | Not enough data | 8.6 (216 reviews) | 

#### Insight

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 8.6 (232 reviews) | 
| **Reporting** | Not enough data | Not enough data | 8.8 (267 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 8.5 (206 reviews) | 
| **Help Desk** | Not enough data | Not enough data | 8.7 (254 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.1/10 | 89 |

#### Generative AI

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.0 (81 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.0 (82 reviews) | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | 8.6/10 | 34 |

#### Generative AI

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | Feature Not Available | 

#### Survey Management

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Brand Design Consistency** | Not enough data | Not enough data | 8.7 (31 reviews) | 
| **Survey Deployment** | Not enough data | Not enough data | 8.3 (31 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 8.6 (31 reviews) | 
| **Device Responsiveness** | Not enough data | Not enough data | 8.7 (31 reviews) | 

#### Process Management

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Feedback Aggregation** | Not enough data | Not enough data | 8.3 (31 reviews) | 
| **Trigger Alerts** | Not enough data | Not enough data | 8.4 (30 reviews) | 
| **Real-Time Analysis** | Not enough data | Not enough data | 8.7 (31 reviews) | 
| **Real-Time Action** | Not enough data | Not enough data | 8.6 (30 reviews) | 

#### System Management

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Security** | Not enough data | Not enough data | 9.0 (31 reviews) | 
| **System Monitoring** | Not enough data | Not enough data | 8.7 (30 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.4/10 | 98 |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Calling

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Record Calls** | 9.4 (91 reviews) | Not enough data | Not enough data | 
| **Generate Location** | 8.7 (74 reviews) | Not enough data | Not enough data | 
| **Call Types** | 9.0 (83 reviews) | Not enough data | Not enough data | 
| **Click-to-Call** | 8.9 (86 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | Not enough data | 

#### Contacts

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Personalization** | 8.6 (81 reviews) | Not enough data | Not enough data | 
| **Information Locater** | 8.6 (80 reviews) | Not enough data | Not enough data | 
| **Record Prospect Data** | 8.4 (72 reviews) | Not enough data | Not enough data | 

#### Insights

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Notes** | 8.3 (80 reviews) | Not enough data | Not enough data | 
| **Daily Summary** | 8.7 (85 reviews) | Not enough data | Not enough data | 
| **Automated Voicemails** | 8.5 (78 reviews) | Not enough data | Not enough data | 
| **Automated Emails** | 7.0 (31 reviews) | Not enough data | Not enough data | 
| **Sorts Prospects** | 6.9 (31 reviews) | Not enough data | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.7/10 | 59 |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Knowledge Base** | 8.8 (47 reviews) | Not enough data | Not enough data | 
| **Coaching Materials** | 8.9 (46 reviews) | Not enough data | Not enough data | 
| **Playbook Creation** | 8.7 (19 reviews) | Not enough data | Not enough data | 
| **Video Record** | 8.6 (40 reviews) | Not enough data | Not enough data | 

#### Feedback

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Review** | 8.7 (44 reviews) | Not enough data | Not enough data | 
| **Scorecard** | 8.6 (18 reviews) | Not enough data | Not enough data | 
| **Coaching Card** | 8.7 (44 reviews) | Not enough data | Not enough data | 
| **Leaderboard** | 8.7 (47 reviews) | Not enough data | Not enough data | 
| **Real-Time Updates** | 8.8 (48 reviews) | Not enough data | Not enough data | 
| **Notifications** | 9.0 (49 reviews) | Not enough data | Not enough data | 
| **Competition** | 8.0 (17 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **AI Text Summarization** | 8.8 (13 reviews) | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.8/10 | 54 |
| **ipSCAPE** | N/A | N/A |
| **Agentforce Service (formerly Salesforce Service Cloud)** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Customization ** | 8.8 (53 reviews) | Not enough data | Not enough data | 
| **Integration APIs** | 8.7 (52 reviews) | Not enough data | Not enough data | 
| **Internationalization** | 9.0 (50 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 9.0 (52 reviews) | Not enough data | Not enough data | 
| **Performance** | 9.0 (53 reviews) | Not enough data | Not enough data | 
| **Mobility** | 8.7 (52 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.7 (50 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.9 (48 reviews) | Not enough data | Not enough data | 

#### Workforce Management Platform Features

| Feature | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Labor Forecasting** | 8.8 (52 reviews) | Not enough data | Not enough data | 
| **Shift Scheduling** | 9.4 (54 reviews) | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | 8.8 (51 reviews) | Not enough data | Not enough data | 
| **Absence & Leave Management** | 8.1 (52 reviews) | Not enough data | Not enough data | 
| **Skills Management** | 8.5 (51 reviews) | Not enough data | Not enough data | 
| **Succession Planning** | 8.2 (48 reviews) | Not enough data | Not enough data | 
| **Workforce Analytics** | 8.7 (50 reviews) | Not enough data | Not enough data | 
| **Self-Service Capabilities** | 8.9 (50 reviews) | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | 8.3 (46 reviews) | Not enough data | Not enough data | 
| **Team Communication** | 9.0 (49 reviews) | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Dialpad Support (8):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to ipSCAPE (6):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification)

**Unique to Agentforce Service (formerly Salesforce Service Cloud) (13):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Support | ipSCAPE | Agentforce Service (formerly Salesforce Service Cloud) | 
|---|---|---|---|
| **Small-Business** | 38.5% | 78.6% | 18.7% | 
| **Mid-Market** | 55.8% | 17.9% | 42.8% | 
| **Enterprise** | 5.7% | 3.6% | 38.5% | 

### By Industry

#### Dialpad Support

- **Financial Services:** 8.6%
- **Consumer Services:** 7.7%
- **Computer Software:** 6.2%
- **Information Technology and Services:** 5.9%
- **Construction:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Staffing and Recruiting:** 3.8%
- **Insurance:** 3.8%
- **Marketing and Advertising:** 2.9%
- **Medical Practice:** 2.6%
- **Other:** 50.5%

#### ipSCAPE

- **Consumer Services:** 71.4%
- **Financial Services:** 28.6%

#### Agentforce Service (formerly Salesforce Service Cloud)

- **Information Technology and Services:** 11.5%
- **Computer Software:** 9.2%
- **Financial Services:** 7.6%
- **Manufacturing:** 4.3%
- **Non-Profit Organization Management:** 3.8%
- **Hospital & Health Care:** 3.6%
- **Consulting:** 3.2%
- **Retail:** 2.9%
- **Insurance:** 2.6%
- **Telecommunications:** 2.4%
- **Other:** 48.9%

---
## Alternatives

### Alternatives to Dialpad Support

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews)

### Alternatives to ipSCAPE

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Ringover](https://www.g2.com/products/ringover/reviews) — 4.6/5 stars (489 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [Salesmsg](https://www.g2.com/products/salesmsg/reviews) — 4.7/5 stars (382 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)

### Alternatives to Agentforce Service (formerly Salesforce Service Cloud)

- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7616 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)

---
## Top Discussions

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

### ipSCAPE

No discussions available for this product.

### Agentforce Service (formerly Salesforce Service Cloud)

- Title: [How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) — 4 comments
  > **Top comment:** "Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls..."
- Title: [How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?](https://www.g2.com/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) — 3 comments, 1 upvote
  > **Top comment:** "Customer 360 and being able to hand off cases effectively"
- Title: [Does salesforce have a customer portal?](https://www.g2.com/discussions/does-salesforce-have-a-customer-portal) — 3 comments
  > **Top comment:** "In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking..."
- Title: [What is Salesforce customer community?](https://www.g2.com/discussions/what-is-salesforce-customer-community) — 2 comments
  > **Top comment:** "Salesforce customer community is a platform that allows businesses to connect with their customers and provide them with personalized and self-service..."
- Title: [Can salesforce have a lightweight application typically for startups](https://www.g2.com/discussions/can-salesforce-have-a-lightweight-application-typically-for-startups) — 2 comments, 1 upvote
  > **Top comment:** "After so many attempts in getting my funds back which I lost to a fake platform called mycoinbanking.com I lost the total of $348.000.  I needed the profit..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-support-vs-ipscape-vs-agentforce-service-formerly-salesforce-service-cloud)