# Dialpad Support, GoTo Connect vs Nextiva Comparison

| | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 695 | 1,414 | 3,547 | 
| **Largest Market Segment** | Mid-Market (55.7% of reviews) | Small-Business (70.5% of reviews) | Small-Business (77.3% of reviews) | 
| **Entry Level Price** | $15.00 1 Organizer Month | Starting at $27.00 1 User, Per month | Starting at $15.00 1 User Per Month | 

---
## Top Pros & Cons

### Dialpad Support

Pros:
- Helpful (89 reviews)
- Ease of Use (62 reviews)

Cons:
- Poor Customer Support (34 reviews)
- Call Issues (32 reviews)

### GoTo Connect

Pros:
- Ease of Use (128 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (30 reviews)
- Limitations (20 reviews)

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

---
## Ratings Comparison
| Rating | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (452 reviews) | 9.0 (1140 reviews) | 9.0 (2823 reviews) | 
  | **Ease of Use** | 8.9 (585 reviews) | 9.0 (1153 reviews) | 8.7 (2869 reviews) | 
  | **Ease of Setup** | 8.9 (251 reviews) | 8.7 (813 reviews) | 8.4 (2155 reviews) | 
  | **Ease of Admin** | 8.8 (200 reviews) | 8.9 (781 reviews) | 8.6 (1986 reviews) | 
  | **Quality of Support** | 8.8 (423 reviews) | 8.8 (1114 reviews) | 9.0 (2807 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (197 reviews) | 9.1 (774 reviews) | 8.8 (1967 reviews) | 
  | **Product Direction (% positive)** | 9.0 (428 reviews) | 8.4 (1103 reviews) | 8.3 (2702 reviews) | 

---
## Pricing

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

### GoTo Connect

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $27.00 1 User, Per month

Description: A simple business phone system with chat and video conferencing built right in

Key Features:
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants

[Browse all 2 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 7.8/10 | 53 |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Customer-facing Chatbot** | 7.2 (18 reviews) | Not enough data | Not enough data | 
| **Lead Qualification** | 7.8 (34 reviews) | Not enough data | Not enough data | 
| **Lead Follow-up** | 7.7 (37 reviews) | Not enough data | Not enough data | 
| **Meeting Scheduling ** | 8.2 (19 reviews) | Not enough data | Not enough data | 

#### Organization

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | 7.7 (17 reviews) | Not enough data | Not enough data | 
| **Data Entry** | 8.0 (43 reviews) | Not enough data | Not enough data | 
| **Integrations / APIs** | 7.9 (42 reviews) | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Coaching ** | 8.4 (46 reviews) | Not enough data | Not enough data | 
| **Peformance Tracking** | 8.7 (47 reviews) | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **ROI Forecasting ** | 7.4 (16 reviews) | Not enough data | Not enough data | 
| **Sales Forecasting ** | 7.2 (16 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (17 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.8 (16 reviews) | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.1/10 | 35 |
| **GoTo Connect** | 7.8/10 | 12 |
| **Nextiva** | N/A | N/A |

#### Dialing Options

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Preview Dialing** | 8.8 (30 reviews) | 8.9 (12 reviews) | Not enough data | 
| **Progressive Dialing** | 8.7 (28 reviews) | 8.8 (11 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Whisper Coaching ** | 8.9 (24 reviews) | 7.1 (12 reviews) | Not enough data | 
| **Callback Scheduling ** | 7.7 (8 reviews) | 6.7 (12 reviews) | Not enough data | 
| **Call Recording ** | 9.1 (31 reviews) | 7.1 (12 reviews) | Not enough data | 

#### Automation

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Voice Activity Detection** | 7.2 (9 reviews) | 6.4 (11 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (25 reviews) | 6.9 (12 reviews) | Not enough data | 
| **Call Scrubbing** | 6.2 (7 reviews) | 6.7 (10 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | 7.9/10 | 65 |
| **Nextiva** | N/A | N/A |

#### Documents

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Editing** | Not enough data | 7.3 (55 reviews) | Not enough data | 
| **Document Signature ** | Not enough data | 6.9 (54 reviews) | Not enough data | 
| **Storage** | Not enough data | 8.0 (57 reviews) | Not enough data | 

#### Agentic AI - Online Fax

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.5 (10 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 6.8 (10 reviews) | Not enough data | 

#### Sending

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Fax Number** | Not enough data | 9.0 (64 reviews) | Not enough data | 
| **Existing Numbers** | Not enough data | 9.1 (61 reviews) | Not enough data | 
| **Cross-Platform Sending** | Not enough data | 8.4 (59 reviews) | Not enough data | 
| **Unlimited Sending** | Not enough data | 8.8 (59 reviews) | Not enough data | 
| **Contact Management** | Not enough data | 8.5 (56 reviews) | Not enough data | 
| **Alerts** | Not enough data | 8.7 (58 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 101 |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Call Analytics

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Call Recording** | 9.2 (99 reviews) | Not enough data | Not enough data | 
| **Machine Learning** | 8.3 (93 reviews) | Not enough data | Not enough data | 
| **Call Analysis** | 8.5 (97 reviews) | Not enough data | Not enough data | 
| **Lead Qualification** | 8.2 (48 reviews) | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Customer Scoring** | 8.6 (81 reviews) | Not enough data | Not enough data | 
| **Speech-to-Text** | 8.2 (92 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text Summarization** | 8.8 (34 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | 6.6/10 | 32 |
| **Nextiva** | N/A | N/A |

#### Channels

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 7.4 (30 reviews) | Not enough data | 
| **Open Listening** | Not enough data | 6.9 (30 reviews) | Not enough data | 
| **Physical Media** | Not enough data | 6.0 (29 reviews) | Not enough data | 

#### Design

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (31 reviews) | Not enough data | 
| **Create Content** | Not enough data | 6.1 (26 reviews) | Not enough data | 
| **Personalization** | Not enough data | 7.1 (28 reviews) | Not enough data | 
| **Inbound Identification** | Not enough data | 7.6 (29 reviews) | Not enough data | 
| **Regulatory Compliance** | Not enough data | 7.4 (29 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 4.5 (20 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 5.2 (21 reviews) | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Quality Assurance

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Evaluation** | Not enough data | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | Not enough data | 

#### Engagement

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Feedback** | Not enough data | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | Not enough data | 

#### Performance

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 175 |
| **GoTo Connect** | 7.3/10 | 29 |
| **Nextiva** | 8.5/10 | 207 |

#### Channels

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Voice** | 8.8 (156 reviews) | 8.6 (22 reviews) | 9.4 (194 reviews) | 
| **Social** | 8.3 (114 reviews) | 6.4 (18 reviews) | 7.9 (176 reviews) | 
| **Web Chat** | Feature Not Available | 6.3 (20 reviews) | 7.7 (174 reviews) | 
| **Mobile SMS** | 8.4 (131 reviews) | 7.8 (19 reviews) | 8.2 (178 reviews) | 
| **Email** | Feature Not Available | 6.4 (18 reviews) | 8.2 (168 reviews) | 

#### Generative AI

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text-to-Speech** | 8.3 (36 reviews) | 7.7 (13 reviews) | 7.6 (84 reviews) | 

#### Functions

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Session Routing** | 8.9 (128 reviews) | 8.3 (21 reviews) | 8.7 (173 reviews) | 
| **Session Queuing** | 8.6 (135 reviews) | 8.1 (18 reviews) | 8.6 (173 reviews) | 
| **Concurrent Calling** | 8.4 (130 reviews) | 8.0 (18 reviews) | 8.8 (174 reviews) | 
| **Speech Analytics** | 8.1 (139 reviews) | 6.7 (16 reviews) | 8.1 (171 reviews) | 
| **Auto Dialer** | 8.5 (108 reviews) | 7.0 (17 reviews) | 8.2 (169 reviews) | 
| **IVR** | 8.6 (120 reviews) | 7.6 (17 reviews) | 8.5 (176 reviews) | 
| **Inbound Screen Pop** | 8.5 (128 reviews) | 6.6 (16 reviews) | 8.5 (169 reviews) | 
| **Persistent Data** | 8.6 (123 reviews) | 6.8 (16 reviews) | 8.4 (165 reviews) | 

#### Agentic AI - Contact Center

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.4 (6 reviews) | 8.8 (11 reviews) | 
| **Cross-system Integration** | 7.5 (6 reviews) | 4.4 (6 reviews) | 9.2 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.8 (6 reviews) | 9.2 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 3.9 (6 reviews) | 9.2 (11 reviews) | 

#### Administrative

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Session Summary Notes** | 8.6 (135 reviews) | 6.7 (14 reviews) | 8.3 (167 reviews) | 
| **Administrator Access** | 8.7 (123 reviews) | 8.3 (21 reviews) | 9.1 (176 reviews) | 
| **Reporting & Dashboards** | 8.5 (137 reviews) | 7.5 (20 reviews) | 8.9 (176 reviews) | 
| **Session Recording** | 8.7 (141 reviews) | 7.9 (16 reviews) | 8.4 (166 reviews) | 
| **Agent Scheduling and Assignment** | Feature Not Available | 7.2 (16 reviews) | 8.3 (160 reviews) | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 71 |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Platform Basics

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Reporting** | 8.4 (64 reviews) | Not enough data | Not enough data | 
| **Dashboard** | 8.9 (65 reviews) | Not enough data | Not enough data | 
| **Performance** | 9.0 (68 reviews) | Not enough data | Not enough data | 

#### Platform Content

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Automation** | 8.5 (67 reviews) | Not enough data | Not enough data | 
| **File Sharing** | 7.6 (60 reviews) | Not enough data | Not enough data | 
| **Content Library** | 7.9 (61 reviews) | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Integrations** | 8.6 (65 reviews) | Not enough data | Not enough data | 
| **Mobility** | 8.5 (60 reviews) | Not enough data | Not enough data | 
| **Forecasting** | 8.7 (63 reviews) | Not enough data | Not enough data | 
| **Task Management** | 8.8 (64 reviews) | Not enough data | Not enough data | 
| **Portal** | 8.9 (62 reviews) | Not enough data | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Conversational Platform

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.6/10 | 67 |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | 8.6/10 | 772 |

#### Platform

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Omnichannel** | 8.0 (40 reviews) | Not enough data | 8.1 (466 reviews) | 
| **Mobile Access** | 8.8 (47 reviews) | Not enough data | 8.6 (667 reviews) | 
| **Queue Management** | 8.6 (53 reviews) | Not enough data | 8.6 (585 reviews) | 
| **Call Routing** | 8.7 (59 reviews) | Not enough data | 8.9 (693 reviews) | 
| **Call Back** | 8.9 (57 reviews) | Not enough data | 8.8 (606 reviews) | 
| **IVR** | 8.5 (42 reviews) | Not enough data | 8.3 (502 reviews) | 
| **Automatic Call Distribution** | 8.7 (51 reviews) | Not enough data | 8.6 (604 reviews) | 

#### Generative AI

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text-to-Speech** | 8.5 (19 reviews) | Not enough data | 7.7 (295 reviews) | 

#### Workforce Management

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Call Monitoring** | 8.9 (61 reviews) | Not enough data | 8.7 (607 reviews) | 
| **Performance Evaluation** | 8.7 (57 reviews) | Not enough data | 8.7 (565 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.8 (8 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 8.8 (8 reviews) | 

#### Administrative

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Call Recording** | 9.0 (64 reviews) | Not enough data | 8.7 (594 reviews) | 
| **Reporting & Dashboards** | 8.4 (60 reviews) | Not enough data | 8.7 (624 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Generative AI

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | 9.1/10 | 42 |

#### Basic Communication - Cloud PBX

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Call Management** | Not enough data | Not enough data | 9.4 (31 reviews) | 
| **Communication Management** | Not enough data | Not enough data | 9.1 (30 reviews) | 
| **Scalability** | Not enough data | Not enough data | 9.3 (28 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.5 (24 reviews) | 
| **Mobile Accessibility** | Not enough data | Not enough data | 8.8 (30 reviews) | 
| **Accessibility** | Not enough data | Not enough data | 9.0 (28 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Security and Compliance** | Not enough data | Not enough data | 9.1 (26 reviews) | 
| **Analytics and Reporting** | Not enough data | Not enough data | 9.3 (29 reviews) | 
| **Support and Reliability** | Not enough data | Not enough data | 9.1 (30 reviews) | 
| **Automated attendant** | Not enough data | Not enough data | 9.1 (27 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | 8.2/10 | 950 |
| **Nextiva** | 8.2/10 | 1776 |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 8.5 (52 reviews) | 8.7 (63 reviews) | 
| **Call Management** | Not enough data | 9.1 (59 reviews) | 8.7 (88 reviews) | 
| **Network monitoring** | Not enough data | 8.3 (51 reviews) | 8.2 (58 reviews) | 
| **Integrations** | Not enough data | 7.4 (54 reviews) | 8.1 (66 reviews) | 
| **Virtual PBX** | Not enough data | 9.0 (48 reviews) | 7.9 (53 reviews) | 
| **SIP trunking services** | Not enough data | 7.9 (48 reviews) | 7.7 (53 reviews) | 

#### Basic Communication

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Phone Calls** | Not enough data | 9.2 (913 reviews) ✓ Verified | 9.2 (1686 reviews) ✓ Verified | 
| **Video Calls** | Not enough data | 8.0 (397 reviews) ✓ Verified | 7.9 (899 reviews) ✓ Verified | 
| **Instant Messaging** | Not enough data | 7.8 (451 reviews) ✓ Verified | 8.3 (1055 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | 7.9 (384 reviews) ✓ Verified | 7.7 (830 reviews) | 
| **Conference Calls** | Not enough data | 8.7 (652 reviews) ✓ Verified | 8.6 (1161 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | Not enough data | 9.1 (738 reviews) ✓ Verified | 9.1 (1339 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (26 reviews) | 7.7 (40 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (25 reviews) | 7.8 (40 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (25 reviews) | 7.6 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (26 reviews) | 7.6 (40 reviews) | 

#### Access

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Software Pairing** | Not enough data | 8.2 (478 reviews) ✓ Verified | 8.0 (903 reviews) | 
| **Browser Extension** | Not enough data | 8.2 (504 reviews) | 8.1 (898 reviews) | 
| **Individual Download** | Not enough data | 8.4 (507 reviews) ✓ Verified | 8.5 (1039 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Hold Music** | Not enough data | 8.6 (733 reviews) ✓ Verified | 8.3 (1173 reviews) ✓ Verified | 
| **Automated Attendants** | Not enough data | 9.0 (693 reviews) ✓ Verified | 8.6 (1244 reviews) ✓ Verified | 
| **VOiP Number** | Not enough data | 9.1 (781 reviews) ✓ Verified | 9.1 (1487 reviews) | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.4/10 | 98 |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Calling

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Record Calls** | 9.4 (91 reviews) | Not enough data | Not enough data | 
| **Generate Location** | 8.7 (74 reviews) | Not enough data | Not enough data | 
| **Call Types** | 9.0 (83 reviews) | Not enough data | Not enough data | 
| **Click-to-Call** | 8.9 (86 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | Not enough data | 

#### Contacts

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Personalization** | 8.6 (81 reviews) | Not enough data | Not enough data | 
| **Information Locater** | 8.6 (80 reviews) | Not enough data | Not enough data | 
| **Record Prospect Data** | 8.4 (72 reviews) | Not enough data | Not enough data | 

#### Insights

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Notes** | 8.3 (80 reviews) | Not enough data | Not enough data | 
| **Daily Summary** | 8.7 (85 reviews) | Not enough data | Not enough data | 
| **Automated Voicemails** | 8.5 (78 reviews) | Not enough data | Not enough data | 
| **Automated Emails** | 7.0 (31 reviews) | Not enough data | Not enough data | 
| **Sorts Prospects** | 6.9 (31 reviews) | Not enough data | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.7/10 | 59 |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Knowledge Base** | 8.8 (47 reviews) | Not enough data | Not enough data | 
| **Coaching Materials** | 8.9 (46 reviews) | Not enough data | Not enough data | 
| **Playbook Creation** | 8.7 (19 reviews) | Not enough data | Not enough data | 
| **Video Record** | 8.6 (40 reviews) | Not enough data | Not enough data | 

#### Feedback

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Review** | 8.7 (44 reviews) | Not enough data | Not enough data | 
| **Scorecard** | 8.6 (18 reviews) | Not enough data | Not enough data | 
| **Coaching Card** | 8.7 (44 reviews) | Not enough data | Not enough data | 
| **Leaderboard** | 8.7 (47 reviews) | Not enough data | Not enough data | 
| **Real-Time Updates** | 8.8 (48 reviews) | Not enough data | Not enough data | 
| **Notifications** | 9.0 (49 reviews) | Not enough data | Not enough data | 
| **Competition** | 8.0 (17 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **AI Text Summarization** | 8.8 (13 reviews) | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **GoTo Connect** | 8.8/10 | 130 |
| **Nextiva** | 8.6/10 | 202 |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.1 (7 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.6 (7 reviews) | 

#### Extensions

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Feature Not Available | 8.5 (149 reviews) ✓ Verified | 
| **Native VoIP** | Not enough data | 9.0 (101 reviews) ✓ Verified | 9.1 (158 reviews) ✓ Verified | 
| **CCaaS Option** | Not enough data | Feature Not Available | 8.8 (147 reviews) ✓ Verified | 

#### Features

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | Feature Not Available | 9.2 (184 reviews) ✓ Verified | 
| **Voicemail to SMS** | Not enough data | Feature Not Available | 8.5 (154 reviews) | 
| **File Sharing** | Not enough data | 8.3 (82 reviews) ✓ Verified | 8.3 (142 reviews) ✓ Verified | 
| **Voice Conferencing** | Not enough data | 9.0 (109 reviews) ✓ Verified | 9.0 (156 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 8.9 (96 reviews) ✓ Verified | 8.4 (146 reviews) ✓ Verified | 
| **Conference Transcripts** | Not enough data | Feature Not Available | Feature Not Available | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.8/10 | 54 |
| **GoTo Connect** | N/A | N/A |
| **Nextiva** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Customization ** | 8.8 (53 reviews) | Not enough data | Not enough data | 
| **Integration APIs** | 8.7 (52 reviews) | Not enough data | Not enough data | 
| **Internationalization** | 9.0 (50 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 9.0 (52 reviews) | Not enough data | Not enough data | 
| **Performance** | 9.0 (53 reviews) | Not enough data | Not enough data | 
| **Mobility** | 8.7 (52 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.7 (50 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.9 (48 reviews) | Not enough data | Not enough data | 

#### Workforce Management Platform Features

| Feature | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Labor Forecasting** | 8.8 (52 reviews) | Not enough data | Not enough data | 
| **Shift Scheduling** | 9.4 (54 reviews) | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | 8.8 (51 reviews) | Not enough data | Not enough data | 
| **Absence & Leave Management** | 8.1 (52 reviews) | Not enough data | Not enough data | 
| **Skills Management** | 8.5 (51 reviews) | Not enough data | Not enough data | 
| **Succession Planning** | 8.2 (48 reviews) | Not enough data | Not enough data | 
| **Workforce Analytics** | 8.7 (50 reviews) | Not enough data | Not enough data | 
| **Self-Service Capabilities** | 8.9 (50 reviews) | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | 8.3 (46 reviews) | Not enough data | Not enough data | 
| **Team Communication** | 9.0 (49 reviews) | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Dialpad Support (8):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to GoTo Connect (10):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)

**Unique to Nextiva (5):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Support | GoTo Connect | Nextiva | 
|---|---|---|---|
| **Small-Business** | 38.6% | 70.5% | 77.3% | 
| **Mid-Market** | 55.7% | 24.8% | 21.5% | 
| **Enterprise** | 5.7% | 4.7% | 1.2% | 

### By Industry

#### Dialpad Support

- **Financial Services:** 8.6%
- **Consumer Services:** 7.7%
- **Computer Software:** 6.2%
- **Information Technology and Services:** 5.7%
- **Construction:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Staffing and Recruiting:** 3.8%
- **Insurance:** 3.8%
- **Marketing and Advertising:** 2.9%
- **Medical Practice:** 2.6%
- **Other:** 50.6%

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.4%
- **Insurance:** 5.2%
- **Computer Software:** 4.3%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 55.8%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.3%
- **Financial Services:** 4.6%
- **Real Estate:** 4.0%
- **Information Technology and Services:** 3.9%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.5%

---
## Alternatives

### Alternatives to Dialpad Support

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1581 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (823 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1759 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (252 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1581 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4155 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (915 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1581 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (915 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) — 4.4/5 stars (4155 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)

---
## Top Discussions

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-support-vs-goto-connect-vs-nextiva)