Compare Dialpad Support and GoTo Connect 
Featured Products
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Small-Business (70.8% of reviews)
Entry-Level Pricing
$15.00 1 Organizer Month
Starting at $27.00 1 User, Per month
Dialpad Support
Star Rating
(627)4.4 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansGoTo Connect
Star Rating
(1,390)4.4 out of 5
Market Segments
Small-Business (70.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in managing larger teams, with users highlighting the ease of system management for over 200 users. The dial plans significantly improve call handling, ensuring that customers reach the right department efficiently.
- Users say Dialpad Support offers impressive real-time visibility through live dashboards, which help teams monitor availability and customer wait times. This feature is particularly praised for identifying bottlenecks, enhancing overall operational efficiency.
- Reviewers mention that both platforms have a solid star rating of 4.4, indicating a generally positive user experience. However, GoTo Connect has a larger volume of reviews, suggesting a broader user base and potentially more reliable feedback.
- According to verified reviews, GoTo Connect is noted for its excellent sound quality and user-friendly setup process. Users appreciate the customization options available, which cater to specific business needs, making it a versatile choice for various workflows.
- Users highlight Dialpad Support's commitment to human interaction, with many appreciating the ability to speak to real people rather than AI bots. This personal touch is seen as a significant advantage in customer service scenarios.
- G2 reviewers indicate that while GoTo Connect has a higher entry-level price, its features and performance justify the cost for small businesses. In contrast, Dialpad Support's lower starting price makes it an attractive option for mid-market companies looking for budget-friendly solutions.
Pricing
Entry-Level Pricing
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
Dialpad Support
Free Trial is available
GoTo Connect
No trial information availableRatings
Meets Requirements
8.9
449
9.0
1,128
Ease of Use
8.9
526
9.0
1,141
Ease of Setup
8.9
248
8.7
802
Ease of Admin
8.8
200
8.9
781
Quality of Support
8.8
420
8.8
1,102
Has the product been a good partner in doing business?
9.0
197
9.1
774
Product Direction (% positive)
9.0
425
8.4
1,093
Features by Category
Lead Facilitation
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.2
19
Not enough data
Organization
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Not enough data
Performance Analysis
8.4
46
Not enough data
8.7
47
Not enough data
Sales Analysis
7.4
16
Not enough data
7.2
16
Not enough data
Generative AI
7.7
17
Not enough data
7.8
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.8
30
8.9
12
8.7
28
8.8
11
Not enough data
Not enough data
Agent Tools
8.9
24
7.1
12
7.7
8
6.7
12
9.1
31
7.1
12
Automation
7.2
9
6.4
11
8.5
25
6.9
12
6.2
7
6.7
10
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Agentic AI - Online Fax
Not enough data
6.5
10
Not enough data
6.8
10
Sending
Not enough data
9.0
62
Not enough data
9.0
59
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Call Analytics
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Not enough data
Artificial Intelligence - Conversation Intelligence
8.6
81
Not enough data
8.2
92
Not enough data
Not enough data
Not enough data
Generative AI
8.8
34
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Design
Not enough data
7.8
30
Not enough data
6.1
26
Not enough data
7.0
27
Not enough data
7.6
29
Not enough data
7.4
29
Generative AI
Not enough data
4.5
20
Not enough data
5.2
21
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
154
8.5
21
8.3
114
6.2
17
Feature Not Available
6.1
19
8.4
130
7.8
18
Feature Not Available
6.2
17
Generative AI
8.3
36
7.7
13
Functions
8.9
128
8.3
21
8.6
134
8.1
18
8.4
130
8.0
18
8.1
139
6.7
16
8.5
108
7.0
17
8.6
120
7.6
17
8.5
128
6.6
16
8.6
122
6.8
16
Agentic AI - Contact Center
Not enough data
4.4
6
8.0
5
4.4
6
Not enough data
5.8
6
Not enough data
3.9
6
Administrative
8.6
135
6.7
14
8.7
123
8.3
21
8.5
136
7.5
20
8.7
141
7.9
16
Feature Not Available
7.2
16
Platform Basics
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Not enough data
Platform Content
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Not enough data
Platform Additional Functionality
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.0
40
Not enough data
8.8
47
Not enough data
8.6
53
Not enough data
8.7
59
Not enough data
8.9
57
Not enough data
8.5
42
Not enough data
8.7
51
Not enough data
Generative AI
8.5
19
Not enough data
Workforce Management
8.9
61
Not enough data
8.7
57
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
64
Not enough data
8.4
60
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
8.5
51
Not enough data
9.0
53
Not enough data
8.4
50
Not enough data
7.4
51
Not enough data
9.0
48
Not enough data
7.9
48
Basic Communication
Not enough data
9.2
905
|
Verified
Not enough data
8.0
396
|
Verified
Not enough data
7.8
448
|
Verified
Not enough data
7.9
384
|
Verified
Not enough data
8.6
650
|
Verified
Not enough data
9.1
737
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.2
26
Not enough data
7.3
25
Not enough data
7.2
25
Not enough data
7.0
25
Access
Not enough data
8.2
478
|
Verified
Not enough data
8.2
504
Not enough data
8.4
507
|
Verified
Advanced Features
Not enough data
8.6
731
|
Verified
Not enough data
9.0
690
|
Verified
Not enough data
9.1
779
|
Verified
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
91
Not enough data
8.7
74
Not enough data
9.0
83
Not enough data
8.9
86
Not enough data
Not enough data
Not enough data
Contacts
8.6
81
Not enough data
8.6
80
Not enough data
8.4
72
Not enough data
Insights
8.3
80
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
7.0
31
Not enough data
6.9
31
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Not enough data
Feedback
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Not enough data
Generative AI
8.8
13
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
9.0
101
|
Verified
Not enough data
Feature Not Available
Features
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
9.0
109
|
Verified
Not enough data
8.9
96
|
Verified
Not enough data
Feature Not Available
Platform
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Not enough data
Workforce Management Platform Features
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Not enough data
Categories
Categories
Shared Categories
Dialpad Support and GoTo Connect are categorized as Contact Center and Auto Dialer
Unique Categories
Dialpad Support is categorized as Call Center Infrastructure (CCI), Conversation Intelligence, Outbound Call Tracking, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
Reviews
Reviewers' Company Size
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.0%
Consumer Services
8.3%
Computer Software
6.6%
Information Technology and Services
5.1%
Construction
4.3%
Other
66.7%
Information Technology and Services
8.5%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Alternatives
Discussions
Minute Rates
1 Comment
Official Response from Dialpad Support
Every call center package comes with unlimited local inbound calls and 3,000 outbound minutes per Agent per call center ($0.01/min additional). Additionally,...Read more
Integrations
1 Comment
Official Response from Dialpad Support
Currently, we support native integrations with Salesforce, Zendesk, and ServiceNow in addition to integrations with G Suite, Office 365, and LinkedIn.Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
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