Compare Dialpad Support and Google Contact Center AI
At a Glance
Market Segments
Mid-Market (55.7% of reviews)
Small-Business (51.9% of reviews)
Entry-Level Pricing
$15.00 1 Organizer Month
No pricing available
Dialpad Support
Star Rating
(694)4.4 out of 5
Market Segments
Mid-Market (55.7% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plans
Google Contact Center AI
Star Rating
(27)4.5 out of 5
Market Segments
Small-Business (51.9% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Google Contact Center AI
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Support excels in providing real-time visibility with its live dashboards, which help users monitor agent availability and customer wait times effectively. This feature is particularly appreciated by those who value transparency in customer service operations.
- Users say that Google Contact Center AI offers a seamless onboarding experience, making it easy for new users to get started. The integration of AI enhances interactions, making them feel more human-like, which is a significant advantage for businesses looking to improve customer engagement.
- Reviewers mention that Dialpad Support allows customers to connect with real agents rather than AI bots, which is a crucial factor for those who prioritize personal interaction in customer service. This human touch is often highlighted as a key differentiator in user satisfaction.
- According to verified reviews, Google Contact Center AI stands out for its unified communication capabilities, enabling users to manage voice, chat, and email all in one place. This feature is particularly beneficial for businesses that require a comprehensive communication solution.
- Users highlight that Dialpad Support provides clarity in conversations through its transcript AI, which helps agents understand customer interactions better. This feature is valuable for improving service quality and ensuring that agents are well-informed during calls.
- G2 reviewers note that while both products have strong support features, Google Contact Center AI generally receives higher ratings for quality of support and ease of setup, making it a more attractive option for businesses looking for a hassle-free implementation process.
Pricing
Entry-Level Pricing
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Google Contact Center AI
No pricing availableFree Trial
Dialpad Support
Free Trial is available
Google Contact Center AI
No trial information availableRatings
Meets Requirements
8.9
452
9.0
25
Ease of Use
8.9
585
9.1
25
Ease of Setup
8.9
251
9.4
6
Ease of Admin
8.8
200
9.3
5
Quality of Support
8.8
423
9.1
25
Has the product been a good partner in doing business?
9.0
197
10.0
5
Product Direction (% positive)
9.0
428
9.1
25
Features by Category
Lead Facilitation
7.2
18
Not enough data
7.8
34
Not enough data
7.7
37
Not enough data
8.2
19
Not enough data
Organization
7.7
17
Not enough data
8.0
43
Not enough data
7.9
42
Not enough data
Performance Analysis
8.4
46
Not enough data
8.7
47
Not enough data
Sales Analysis
7.4
16
Not enough data
7.2
16
Not enough data
Generative AI
7.7
17
Not enough data
7.8
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Not enough data
Agent Tools
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Not enough data
Automation
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.2
99
Not enough data
8.3
93
Not enough data
8.5
97
Not enough data
8.2
48
Not enough data
Artificial Intelligence - Conversation Intelligence
8.6
81
Not enough data
8.2
92
Not enough data
Not enough data
Not enough data
Generative AI
8.8
34
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
156
9.3
12
8.3
114
8.9
12
Feature Not Available
9.2
11
8.4
131
9.1
11
Feature Not Available
9.2
11
Generative AI
8.3
36
9.5
10
Functions
8.9
128
8.7
10
8.6
135
8.8
11
8.4
130
8.6
11
8.1
139
9.2
11
8.5
108
9.1
11
8.6
120
8.5
10
8.5
128
8.5
10
8.6
123
8.7
10
Agentic AI - Contact Center
Not enough data
Not enough data
7.5
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
135
8.9
11
8.7
123
9.5
10
8.5
137
8.6
11
8.7
141
8.9
11
Feature Not Available
9.0
10
Platform Basics
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Not enough data
Platform Content
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Not enough data
Platform Additional Functionality
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Not enough data
Platform
8.0
40
Not enough data
8.8
47
Not enough data
8.6
53
Not enough data
8.7
59
Not enough data
8.9
57
Not enough data
8.5
42
Not enough data
8.7
51
Not enough data
Generative AI
8.5
19
Not enough data
Workforce Management
8.9
61
Not enough data
8.7
57
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
64
Not enough data
8.4
60
Not enough data
Customer Support
Not enough data
9.7
11
Not enough data
9.1
11
Not enough data
8.8
11
Automation
Not enough data
8.8
11
Not enough data
8.8
11
Not enough data
8.3
11
Artificial Intelligence
Not enough data
9.4
11
Not enough data
8.9
11
Not enough data
9.4
11
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
91
Not enough data
8.7
74
Not enough data
9.0
83
Not enough data
8.9
86
Not enough data
Not enough data
Not enough data
Contacts
8.6
81
Not enough data
8.6
80
Not enough data
8.4
72
Not enough data
Insights
8.3
80
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
7.0
31
Not enough data
6.9
31
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.8
47
Not enough data
8.9
46
Not enough data
8.7
19
Not enough data
8.6
40
Not enough data
Feedback
8.7
44
Not enough data
8.6
18
Not enough data
8.7
44
Not enough data
8.7
47
Not enough data
8.8
48
Not enough data
9.0
49
Not enough data
8.0
17
Not enough data
Generative AI
8.8
13
Not enough data
Platform
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Not enough data
Workforce Management Platform Features
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Not enough data
Categories
Categories
Shared Categories
Dialpad Support and Google Contact Center AI are categorized as Contact Center
Unique Categories
Dialpad Support is categorized as Call Center Infrastructure (CCI), Conversation Intelligence, Auto Dialer, Outbound Call Tracking, Sales Coaching, AI Sales Assistant, Employee Scheduling, and Workforce Management
Google Contact Center AI is categorized as Customer Service Automation
Reviews
Reviewers' Company Size
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Contact Center AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
8.6%
Consumer Services
7.7%
Computer Software
6.2%
Information Technology and Services
5.7%
Construction
4.4%
Other
67.4%
Information Technology and Services
25.9%
Computer Software
11.1%
Consulting
7.4%
Education Management
7.4%
Arts and Crafts
3.7%
Other
44.4%
Alternatives
Discussions
Who is Dialpads leading competition?
2 Comments
BU
NatterboxRead more
What is Dialpad Contact Center used for?
1 Comment
TA
Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I...Read more
Will there be updates like adding a 3-way call?
1 Comment
DK
Hello! There is a way to currently make a 3 way call if you are using the updated version.Read more
Google Contact Center AI has no discussions with answers
