# Dialpad Support vs Google Contact Center AI Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Support excels in providing real-time visibility with its live dashboards, which help users monitor agent availability and customer wait times effectively. This feature is particularly appreciated by those who value transparency in customer service operations.
- **Users say** that Google Contact Center AI offers a seamless onboarding experience, making it easy for new users to get started. The integration of AI enhances interactions, making them feel more human-like, which is a significant advantage for businesses looking to improve customer engagement.
- **Reviewers mention** that Dialpad Support allows customers to connect with real agents rather than AI bots, which is a crucial factor for those who prioritize personal interaction in customer service. This human touch is often highlighted as a key differentiator in user satisfaction.
- **According to verified reviews** , Google Contact Center AI stands out for its unified communication capabilities, enabling users to manage voice, chat, and email all in one place. This feature is particularly beneficial for businesses that require a comprehensive communication solution.
- **Users highlight** that Dialpad Support provides clarity in conversations through its transcript AI, which helps agents understand customer interactions better. This feature is valuable for improving service quality and ensuring that agents are well-informed during calls.
- **G2 reviewers note** that while both products have strong support features, Google Contact Center AI generally receives higher ratings for quality of support and ease of setup, making it a more attractive option for businesses looking for a hassle-free implementation process.



| | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 695 | 27 | 
| **Largest Market Segment** | Mid-Market (55.7% of reviews) | Small-Business (51.9% of reviews) | 
| **Entry Level Price** | $15.00 1 Organizer Month | No pricing available | 

---
## Top Pros & Cons

### Dialpad Support

Pros:
- Helpful (89 reviews)
- Ease of Use (62 reviews)

Cons:
- Poor Customer Support (34 reviews)
- Call Issues (32 reviews)

### Google Contact Center AI

**Not enough data**

---
## Ratings Comparison
| Rating | Dialpad Support | Google Contact Center AI | 
|---|---|---|
  | **Meets Requirements** | 8.9 (452 reviews) | 9.0 (25 reviews) | 
  | **Ease of Use** | 8.9 (585 reviews) | 9.1 (25 reviews) | 
  | **Ease of Setup** | 8.9 (251 reviews) | 9.4 (6 reviews) | 
  | **Ease of Admin** | 8.8 (200 reviews) | 9.3 (5 reviews) | 
  | **Quality of Support** | 8.8 (423 reviews) | 9.1 (25 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (197 reviews) | 10.0 (5 reviews) | 
  | **Product Direction (% positive)** | 9.0 (428 reviews) | 9.1 (25 reviews) | 

---
## Pricing

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

### Google Contact Center AI

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 7.8/10 | 53 |
| **Google Contact Center AI** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Customer-facing Chatbot** | 7.2 (18 reviews) | Not enough data | 
| **Lead Qualification** | 7.8 (34 reviews) | Not enough data | 
| **Lead Follow-up** | 7.7 (37 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.2 (19 reviews) | Not enough data | 

#### Organization

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 7.7 (17 reviews) | Not enough data | 
| **Data Entry** | 8.0 (43 reviews) | Not enough data | 
| **Integrations / APIs** | 7.9 (42 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Coaching ** | 8.4 (46 reviews) | Not enough data | 
| **Peformance Tracking** | 8.7 (47 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **ROI Forecasting ** | 7.4 (16 reviews) | Not enough data | 
| **Sales Forecasting ** | 7.2 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **AI Text Generation** | 7.7 (17 reviews) | Not enough data | 
| **AI Text Summarization** | 7.8 (16 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.1/10 | 35 |
| **Google Contact Center AI** | N/A | N/A |

#### Dialing Options

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Preview Dialing** | 8.8 (30 reviews) | Not enough data | 
| **Progressive Dialing** | 8.7 (28 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Whisper Coaching ** | 8.9 (24 reviews) | Not enough data | 
| **Callback Scheduling ** | 7.7 (8 reviews) | Not enough data | 
| **Call Recording ** | 9.1 (31 reviews) | Not enough data | 

#### Automation

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Voice Activity Detection** | 7.2 (9 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (25 reviews) | Not enough data | 
| **Call Scrubbing** | 6.2 (7 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 101 |
| **Google Contact Center AI** | N/A | N/A |

#### Call Analytics

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Call Recording** | 9.2 (99 reviews) | Not enough data | 
| **Machine Learning** | 8.3 (93 reviews) | Not enough data | 
| **Call Analysis** | 8.5 (97 reviews) | Not enough data | 
| **Lead Qualification** | 8.2 (48 reviews) | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Customer Scoring** | 8.6 (81 reviews) | Not enough data | 
| **Speech-to-Text** | 8.2 (92 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **AI Text Summarization** | 8.8 (34 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 175 |
| **Google Contact Center AI** | 9.0/10 | 12 |

#### Channels

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Voice** | 8.8 (156 reviews) | 9.3 (12 reviews) | 
| **Social** | 8.3 (114 reviews) | 8.9 (12 reviews) | 
| **Web Chat** | Feature Not Available | 9.2 (11 reviews) | 
| **Mobile SMS** | 8.4 (131 reviews) | 9.1 (11 reviews) | 
| **Email** | Feature Not Available | 9.2 (11 reviews) | 

#### Generative AI

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **AI Text-to-Speech** | 8.3 (36 reviews) | 9.5 (10 reviews) | 

#### Functions

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Session Routing** | 8.9 (128 reviews) | 8.7 (10 reviews) | 
| **Session Queuing** | 8.6 (135 reviews) | 8.8 (11 reviews) | 
| **Concurrent Calling** | 8.4 (130 reviews) | 8.6 (11 reviews) | 
| **Speech Analytics** | 8.1 (139 reviews) | 9.2 (11 reviews) | 
| **Auto Dialer** | 8.5 (108 reviews) | 9.1 (11 reviews) | 
| **IVR** | 8.6 (120 reviews) | 8.5 (10 reviews) | 
| **Inbound Screen Pop** | 8.5 (128 reviews) | 8.5 (10 reviews) | 
| **Persistent Data** | 8.6 (123 reviews) | 8.7 (10 reviews) | 

#### Agentic AI - Contact Center

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.5 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Session Summary Notes** | 8.6 (135 reviews) | 8.9 (11 reviews) | 
| **Administrator Access** | 8.7 (123 reviews) | 9.5 (10 reviews) | 
| **Reporting & Dashboards** | 8.5 (137 reviews) | 8.6 (11 reviews) | 
| **Session Recording** | 8.7 (141 reviews) | 8.9 (11 reviews) | 
| **Agent Scheduling and Assignment** | Feature Not Available | 9.0 (10 reviews) | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 71 |
| **Google Contact Center AI** | N/A | N/A |

#### Platform Basics

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Reporting** | 8.4 (64 reviews) | Not enough data | 
| **Dashboard** | 8.9 (65 reviews) | Not enough data | 
| **Performance** | 9.0 (68 reviews) | Not enough data | 

#### Platform Content

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Automation** | 8.5 (67 reviews) | Not enough data | 
| **File Sharing** | 7.6 (60 reviews) | Not enough data | 
| **Content Library** | 7.9 (61 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Integrations** | 8.6 (65 reviews) | Not enough data | 
| **Mobility** | 8.5 (60 reviews) | Not enough data | 
| **Forecasting** | 8.7 (63 reviews) | Not enough data | 
| **Task Management** | 8.8 (64 reviews) | Not enough data | 
| **Portal** | 8.9 (62 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.6/10 | 67 |
| **Google Contact Center AI** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Omnichannel** | 8.0 (40 reviews) | Not enough data | 
| **Mobile Access** | 8.8 (47 reviews) | Not enough data | 
| **Queue Management** | 8.6 (53 reviews) | Not enough data | 
| **Call Routing** | 8.7 (59 reviews) | Not enough data | 
| **Call Back** | 8.9 (57 reviews) | Not enough data | 
| **IVR** | 8.5 (42 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.7 (51 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **AI Text-to-Speech** | 8.5 (19 reviews) | Not enough data | 

#### Workforce Management

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Call Monitoring** | 8.9 (61 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (57 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Call Recording** | 9.0 (64 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.4 (60 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Google Contact Center AI** | 9.0/10 | 11 |

#### Customer Support

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Text** | Not enough data | 9.7 (11 reviews) | 
| **Speech** | Not enough data | 9.1 (11 reviews) | 
| **Knowledge Base** | Not enough data | 8.8 (11 reviews) | 

#### Automation

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Ticket Resolution** | Not enough data | 8.8 (11 reviews) | 
| **Customization** | Not enough data | 8.8 (11 reviews) | 
| **Intelligent Routing** | Not enough data | 8.3 (11 reviews) | 

#### Artificial Intelligence

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Learning** | Not enough data | 9.4 (11 reviews) | 
| **Language** | Not enough data | 8.9 (11 reviews) | 
| **Conversational AI** | Not enough data | 9.4 (11 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.4/10 | 98 |
| **Google Contact Center AI** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Record Calls** | 9.4 (91 reviews) | Not enough data | 
| **Generate Location** | 8.7 (74 reviews) | Not enough data | 
| **Call Types** | 9.0 (83 reviews) | Not enough data | 
| **Click-to-Call** | 8.9 (86 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Personalization** | 8.6 (81 reviews) | Not enough data | 
| **Information Locater** | 8.6 (80 reviews) | Not enough data | 
| **Record Prospect Data** | 8.4 (72 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Notes** | 8.3 (80 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (85 reviews) | Not enough data | 
| **Automated Voicemails** | 8.5 (78 reviews) | Not enough data | 
| **Automated Emails** | 7.0 (31 reviews) | Not enough data | 
| **Sorts Prospects** | 6.9 (31 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.7/10 | 59 |
| **Google Contact Center AI** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Knowledge Base** | 8.8 (47 reviews) | Not enough data | 
| **Coaching Materials** | 8.9 (46 reviews) | Not enough data | 
| **Playbook Creation** | 8.7 (19 reviews) | Not enough data | 
| **Video Record** | 8.6 (40 reviews) | Not enough data | 

#### Feedback

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Review** | 8.7 (44 reviews) | Not enough data | 
| **Scorecard** | 8.6 (18 reviews) | Not enough data | 
| **Coaching Card** | 8.7 (44 reviews) | Not enough data | 
| **Leaderboard** | 8.7 (47 reviews) | Not enough data | 
| **Real-Time Updates** | 8.8 (48 reviews) | Not enough data | 
| **Notifications** | 9.0 (49 reviews) | Not enough data | 
| **Competition** | 8.0 (17 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **AI Text Summarization** | 8.8 (13 reviews) | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.8/10 | 54 |
| **Google Contact Center AI** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Customization ** | 8.8 (53 reviews) | Not enough data | 
| **Integration APIs** | 8.7 (52 reviews) | Not enough data | 
| **Internationalization** | 9.0 (50 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (52 reviews) | Not enough data | 
| **Performance** | 9.0 (53 reviews) | Not enough data | 
| **Mobility** | 8.7 (52 reviews) | Not enough data | 
| **Reporting** | 8.7 (50 reviews) | Not enough data | 
| **Dashboards** | 8.9 (48 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Labor Forecasting** | 8.8 (52 reviews) | Not enough data | 
| **Shift Scheduling** | 9.4 (54 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.8 (51 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.1 (52 reviews) | Not enough data | 
| **Skills Management** | 8.5 (51 reviews) | Not enough data | 
| **Succession Planning** | 8.2 (48 reviews) | Not enough data | 
| **Workforce Analytics** | 8.7 (50 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.9 (50 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.3 (46 reviews) | Not enough data | 
| **Team Communication** | 9.0 (49 reviews) | Not enough data | 

---
## Categories
**Shared Categories (1):** [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Dialpad Support (8):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Google Contact Center AI (1):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Support | Google Contact Center AI | 
|---|---|---|
| **Small-Business** | 38.6% | 51.9% | 
| **Mid-Market** | 55.7% | 29.6% | 
| **Enterprise** | 5.7% | 18.5% | 

### By Industry

#### Dialpad Support

- **Financial Services:** 8.6%
- **Consumer Services:** 7.7%
- **Computer Software:** 6.2%
- **Information Technology and Services:** 5.7%
- **Construction:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Staffing and Recruiting:** 3.8%
- **Insurance:** 3.8%
- **Marketing and Advertising:** 2.9%
- **Medical Practice:** 2.6%
- **Other:** 50.6%

#### Google Contact Center AI

- **Information Technology and Services:** 25.9%
- **Computer Software:** 11.1%
- **Consulting:** 7.4%
- **Education Management:** 7.4%
- **Arts and Crafts:** 3.7%
- **Banking:** 3.7%
- **Computer & Network Security:** 3.7%
- **Consumer Services:** 3.7%
- **Food Production:** 3.7%
- **Health, Wellness and Fitness:** 3.7%
- **Other:** 25.9%

---
## Alternatives

### Alternatives to Dialpad Support

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1579 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (823 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1759 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3547 reviews)

### Alternatives to Google Contact Center AI

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1543 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (610 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (624 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (735 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1579 reviews)

---
## Top Discussions

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

### Google Contact Center AI

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-support-vs-google-google-contact-center-ai)