# Dialpad Support vs Gong Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gong excels in user satisfaction, with many praising its **intuitive interface** and seamless usability. Users highlight features like **AI call summaries** that save time and provide valuable insights, making it a preferred choice for sales teams.
- **Users say** that Dialpad Support is easy to navigate, with a fantastic support team that enhances the overall experience. Reviewers appreciate the platform's simplicity, noting that it allows for a **clear overview of activities** and easy access to past calls.
- **According to verified reviews** , Gong's implementation process is notably quick and efficient, with users mentioning the **intuitive onboarding wizard** that helps teams get started without hassle. This contrasts with Dialpad Support, which, while easy to use, may not offer the same level of advanced features for sales coaching.
- **Reviewers mention** that Gong's coaching capabilities are a standout feature, with users appreciating the **AI-driven insights** that help improve sales strategies. This level of support is less emphasized in Dialpad Support, where users feel the platform is more straightforward but lacks depth in coaching functionalities.
- **G2 reviewers highlight** Gong's superior quality of support, with a score that reflects its responsiveness and effectiveness. Users frequently commend the platform for being a **valuable partner** in their business processes, while Dialpad Support, although rated positively, does not reach the same level of acclaim.
- **Users report** that Gong's advanced features, such as **call analysis** and **forecast accuracy** , significantly enhance their sales performance. In comparison, while Dialpad Support offers essential functionalities, it may not provide the same depth of analytical tools that Gong users find beneficial.



| | Dialpad Support | Gong | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 697 | 6,662 | 
| **Largest Market Segment** | Mid-Market (55.8% of reviews) | Mid-Market (69.4% of reviews) | 
| **Entry Level Price** | $15.00 1 Organizer Month | No pricing available | 

---
## Top Pros & Cons

### Dialpad Support

Pros:
- Helpful (89 reviews)
- Ease of Use (62 reviews)

Cons:
- Poor Customer Support (34 reviews)
- Call Issues (32 reviews)

### Gong

Pros:
- Helpful (301 reviews)
- Ease of Use (240 reviews)

Cons:
- Call Issues (119 reviews)
- Recording Issues (77 reviews)

---
## Ratings Comparison
| Rating | Dialpad Support | Gong | 
|---|---|---|
  | **Meets Requirements** | 8.9 (454 reviews) | 9.4 (5091 reviews) | 
  | **Ease of Use** | 8.9 (588 reviews) | 9.3 (5153 reviews) | 
  | **Ease of Setup** | 9.0 (253 reviews) | 9.1 (1351 reviews) | 
  | **Ease of Admin** | 8.8 (200 reviews) | 9.1 (777 reviews) | 
  | **Quality of Support** | 8.8 (427 reviews) | 9.2 (3613 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (197 reviews) | 9.3 (779 reviews) | 
  | **Product Direction (% positive)** | 9.0 (429 reviews) | 9.0 (4752 reviews) | 

---
## Pricing

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

### Gong

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 7.8/10 | 53 |
| **Gong** | 8.1/10 | 397 |

#### Lead Facilitation

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Customer-facing Chatbot** | 7.2 (18 reviews) | 7.1 (347 reviews) | 
| **Lead Qualification** | 7.8 (34 reviews) | 7.3 (341 reviews) | 
| **Lead Follow-up** | 7.7 (37 reviews) | 7.6 (347 reviews) | 
| **Meeting Scheduling ** | 8.2 (19 reviews) | 7.6 (346 reviews) | 

#### Organization

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 7.7 (17 reviews) | 8.3 (350 reviews) | 
| **Data Entry** | 8.0 (43 reviews) | 8.3 (346 reviews) | 
| **Integrations / APIs** | 7.9 (42 reviews) | 8.3 (344 reviews) | 

#### Performance Analysis

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Coaching ** | 8.4 (46 reviews) | 8.5 (347 reviews) | 
| **Peformance Tracking** | 8.7 (47 reviews) | 8.6 (352 reviews) | 

#### Sales Analysis

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **ROI Forecasting ** | 7.4 (16 reviews) | 7.7 (330 reviews) | 
| **Sales Forecasting ** | 7.2 (16 reviews) | 7.9 (336 reviews) | 

#### Generative AI

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **AI Text Generation** | 7.7 (17 reviews) | 8.6 (286 reviews) | 
| **AI Text Summarization** | 7.8 (16 reviews) | 8.9 (294 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (53 reviews) | 
| **Multi-step Planning** | Not enough data | 7.9 (52 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (56 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (53 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (52 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (53 reviews) | 
| **Decision Making** | Not enough data | 8.1 (53 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Gong** | 8.0/10 | 141 |

#### Integrated Workflows

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Task Management** | Not enough data | 7.9 (106 reviews) | 
| **Email Tracking/Automation** | Not enough data | 8.0 (112 reviews) | 
| **Calls and Voice** | Not enough data | 8.4 (110 reviews) | 
| **Other Outreach Options ** | Not enough data | 7.3 (98 reviews) | 
| **CRM Integration** | Not enough data | 8.5 (111 reviews) | 
| **Calendar** | Not enough data | 8.4 (104 reviews) | 
| **Shared Records** | Not enough data | 8.5 (100 reviews) | 

#### Repeatability and Reportability

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Content Management** | Not enough data | 8.3 (102 reviews) | 
| **Workflow Management** | Not enough data | 8.1 (103 reviews) | 
| **Workflow Performance** | Not enough data | 8.0 (100 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 8.5 (117 reviews) | 
| **Gamification** | Not enough data | 7.3 (97 reviews) | 

#### AI and Automation

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 7.8 (91 reviews) | 
| **Lead Scoring** | Not enough data | 7.7 (88 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 7.4 (88 reviews) | 
| **Buyer Intelligence** | Not enough data | 7.6 (87 reviews) | 
| **Machine Learning** | Not enough data | 8.0 (88 reviews) | 

#### Generative AI

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (95 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (49 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (48 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (50 reviews) | 
| **Adaptive Learning** | Not enough data | 8.2 (48 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (50 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (47 reviews) | 
| **Decision Making** | Not enough data | 8.3 (50 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.1/10 | 35 |
| **Gong** | N/A | N/A |

#### Dialing Options

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Preview Dialing** | 8.8 (30 reviews) | Not enough data | 
| **Progressive Dialing** | 8.7 (28 reviews) | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Whisper Coaching ** | 8.9 (24 reviews) | Not enough data | 
| **Callback Scheduling ** | 7.7 (8 reviews) | Not enough data | 
| **Call Recording ** | 9.1 (31 reviews) | Not enough data | 

#### Automation

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Voice Activity Detection** | 7.2 (9 reviews) | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (25 reviews) | Not enough data | 
| **Call Scrubbing** | 6.2 (7 reviews) | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 101 |
| **Gong** | 8.4/10 | 2988 |

#### Call Analytics

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Call Recording** | 9.2 (99 reviews) | 9.6 (2801 reviews) ✓ Verified | 
| **Machine Learning** | 8.3 (93 reviews) | 8.8 (2485 reviews) ✓ Verified | 
| **Call Analysis** | 8.5 (97 reviews) | 9.1 (2709 reviews) ✓ Verified | 
| **Lead Qualification** | 8.2 (48 reviews) | 8.3 (1794 reviews) ✓ Verified | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Customer Scoring** | 8.6 (81 reviews) | 8.6 (1872 reviews) ✓ Verified | 
| **Speech-to-Text** | 8.2 (92 reviews) | 8.3 (2548 reviews) ✓ Verified | 
| **Sentiment Analysis** | Not enough data | 8.5 (9 reviews) | 

#### Generative AI

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **AI Text Summarization** | 8.8 (34 reviews) | 8.8 (702 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (134 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (134 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (144 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (135 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (136 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (135 reviews) | 
| **Decision Making** | Not enough data | 7.9 (134 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 179 |
| **Gong** | N/A | N/A |

#### Channels

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Voice** | 8.8 (160 reviews) | Not enough data | 
| **Social** | 8.3 (114 reviews) | Not enough data | 
| **Web Chat** | Feature Not Available | Not enough data | 
| **Mobile SMS** | 8.4 (132 reviews) | Not enough data | 
| **Email** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **AI Text-to-Speech** | 8.3 (36 reviews) | Not enough data | 

#### Functions

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Session Routing** | 8.9 (129 reviews) | Not enough data | 
| **Session Queuing** | 8.6 (135 reviews) | Not enough data | 
| **Concurrent Calling** | 8.4 (130 reviews) | Not enough data | 
| **Speech Analytics** | 8.1 (140 reviews) | Not enough data | 
| **Auto Dialer** | 8.5 (108 reviews) | Not enough data | 
| **IVR** | 8.6 (120 reviews) | Not enough data | 
| **Inbound Screen Pop** | 8.5 (128 reviews) | Not enough data | 
| **Persistent Data** | 8.6 (123 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.1 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Session Summary Notes** | 8.5 (136 reviews) | Not enough data | 
| **Administrator Access** | 8.7 (123 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.5 (138 reviews) | Not enough data | 
| **Session Recording** | 8.7 (142 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | Feature Not Available | Not enough data | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 71 |
| **Gong** | N/A | N/A |

#### Platform Basics

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Reporting** | 8.4 (64 reviews) | Not enough data | 
| **Dashboard** | 8.9 (65 reviews) | Not enough data | 
| **Performance** | 9.0 (68 reviews) | Not enough data | 

#### Platform Content

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Automation** | 8.5 (67 reviews) | Not enough data | 
| **File Sharing** | 7.6 (60 reviews) | Not enough data | 
| **Content Library** | 7.9 (61 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Integrations** | 8.6 (65 reviews) | Not enough data | 
| **Mobility** | 8.5 (60 reviews) | Not enough data | 
| **Forecasting** | 8.7 (63 reviews) | Not enough data | 
| **Task Management** | 8.8 (64 reviews) | Not enough data | 
| **Portal** | 8.9 (62 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Gong** | 8.2/10 | 489 |

#### Revenue Sourcing and Forecasting

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Revenue History** | Not enough data | Feature Not Available | 
| **Pipeline Management** | Not enough data | 8.6 (377 reviews) | 
| **Dashboard Analytics** | Not enough data | 8.6 (407 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.2 (347 reviews) | 
| **Data Segmentation** | Not enough data | 8.4 (355 reviews) | 
| **Predictive Forecasting** | Not enough data | 8.0 (249 reviews) | 
| **Revenue Operations Cadence** | Not enough data | 8.1 (245 reviews) | 

#### CRM Data Enrichment

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Calendar Sync** | Not enough data | 9.0 (401 reviews) | 
| **Email Activity Capture** | Not enough data | 8.8 (388 reviews) | 
| **Conversation Intelligence** | Not enough data | 9.1 (423 reviews) | 
| **Marketing Leads** | Not enough data | Feature Not Available | 
| **Contact Capture** | Not enough data | 8.6 (253 reviews) | 

#### Account Management

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Nonengaged Accounts** | Not enough data | 8.1 (324 reviews) | 
| **Account optimization** | Not enough data | 8.2 (339 reviews) | 
| **Historical Patterns** | Not enough data | 8.3 (349 reviews) | 
| **Rep Performance** | Not enough data | 8.6 (370 reviews) | 
| **Account Engagement** | Not enough data | 8.5 (259 reviews) | 
| **Historical Win/Loss Patterns** | Not enough data | 8.1 (240 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (40 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (41 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (37 reviews) | 
| **Decision Making** | Not enough data | 7.4 (39 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.6/10 | 68 |
| **Gong** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Omnichannel** | 8.0 (40 reviews) | Not enough data | 
| **Mobile Access** | 8.8 (47 reviews) | Not enough data | 
| **Queue Management** | 8.6 (53 reviews) | Not enough data | 
| **Call Routing** | 8.7 (59 reviews) | Not enough data | 
| **Call Back** | 8.9 (57 reviews) | Not enough data | 
| **IVR** | 8.5 (42 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.7 (51 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **AI Text-to-Speech** | 8.5 (19 reviews) | Not enough data | 

#### Workforce Management

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Call Monitoring** | 8.9 (61 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (57 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Call Recording** | 8.9 (65 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.5 (61 reviews) | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Gong** | 8.5/10 | 1020 |

#### Agentic AI - Sales Analytics

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (57 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (57 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (59 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (60 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (59 reviews) | 

#### Data Sourcing

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.5 (748 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.7 (791 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.5 (719 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.9 (806 reviews) | 
| **Data Segmentation** | Not enough data | 8.6 (727 reviews) | 

#### Predictive Analytics

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.1 (723 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.4 (752 reviews) | 
| **Risk Analysis** | Not enough data | 8.2 (737 reviews) | 
| **Live Forecasting** | Not enough data | 8.3 (723 reviews) | 

#### Sales Management

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.6 (762 reviews) | 
| **Sales Gamification** | Not enough data | 8.2 (723 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.7 (760 reviews) | 
| **Activity Tracking** | Not enough data | 9.0 (832 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.4/10 | 98 |
| **Gong** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Record Calls** | 9.4 (91 reviews) | Not enough data | 
| **Generate Location** | 8.7 (74 reviews) | Not enough data | 
| **Call Types** | 9.0 (83 reviews) | Not enough data | 
| **Click-to-Call** | 8.9 (86 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Personalization** | 8.6 (81 reviews) | Not enough data | 
| **Information Locater** | 8.6 (80 reviews) | Not enough data | 
| **Record Prospect Data** | 8.4 (72 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Notes** | 8.3 (80 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (85 reviews) | Not enough data | 
| **Automated Voicemails** | 8.5 (78 reviews) | Not enough data | 
| **Automated Emails** | 7.0 (31 reviews) | Not enough data | 
| **Sorts Prospects** | 6.9 (31 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.7/10 | 59 |
| **Gong** | 8.8/10 | 2878 |

#### Agentic AI - Sales Coaching

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 8.1 (61 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (62 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (62 reviews) | 
| **Decision Making** | Not enough data | 8.3 (60 reviews) | 

#### Training

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Knowledge Base** | 8.8 (47 reviews) | 9.0 (1968 reviews) ✓ Verified | 
| **Coaching Materials** | 8.9 (46 reviews) | 9.0 (2181 reviews) ✓ Verified | 
| **Playbook Creation** | 8.7 (19 reviews) | 8.6 (1527 reviews) ✓ Verified | 
| **Video Record** | 8.6 (40 reviews) | 9.2 (2218 reviews) ✓ Verified | 

#### Feedback

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Review** | 8.7 (44 reviews) | 9.3 (2373 reviews) ✓ Verified | 
| **Scorecard** | 8.6 (18 reviews) | 9.0 (1853 reviews) ✓ Verified | 
| **Coaching Card** | 8.7 (44 reviews) | 9.0 (1894 reviews) ✓ Verified | 
| **Leaderboard** | 8.7 (47 reviews) | 8.8 (1604 reviews) ✓ Verified | 
| **Real-Time Updates** | 8.8 (48 reviews) | 8.9 (1790 reviews) ✓ Verified | 
| **Notifications** | 9.0 (49 reviews) | 8.9 (1877 reviews) ✓ Verified | 
| **Competition** | 8.0 (17 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **AI Text Summarization** | 8.8 (13 reviews) | 8.9 (389 reviews) | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Gong** | 9.3/10 | 72 |

#### Agentic AI - Revenue AI Platforms

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.8 (19 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | 9.8 (48 reviews) | 
| **Predictive Forecasting** | Not enough data | 8.0 (9 reviews) | 
| **CRM Data Enrichment** | Not enough data | 8.8 (7 reviews) | 
| **Actionable Insights** | Not enough data | 9.7 (36 reviews) | 
| **Risk Flagging** | Not enough data | 10.0 (6 reviews) | 
| **Workflow Orchestration** | Not enough data | 9.2 (6 reviews) | 
| **Sales Coaching** | Not enough data | 9.6 (27 reviews) | 
| **Pipeline & Deal Management** | Not enough data | 9.6 (12 reviews) | 
| **Customer Data Capture** | Not enough data | 9.4 (34 reviews) | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.8/10 | 55 |
| **Gong** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Customization ** | 8.8 (53 reviews) | Not enough data | 
| **Integration APIs** | 8.7 (52 reviews) | Not enough data | 
| **Internationalization** | 9.0 (50 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.0 (52 reviews) | Not enough data | 
| **Performance** | 9.0 (54 reviews) | Not enough data | 
| **Mobility** | 8.7 (52 reviews) | Not enough data | 
| **Reporting** | 8.7 (50 reviews) | Not enough data | 
| **Dashboards** | 8.9 (48 reviews) | Not enough data | 

#### Workforce Management Platform Features

| Feature | Dialpad Support | Gong | 
|---|---|---|
| **Labor Forecasting** | 8.8 (52 reviews) | Not enough data | 
| **Shift Scheduling** | 9.4 (54 reviews) | Not enough data | 
| **Time & Attendance Tracking** | 8.8 (51 reviews) | Not enough data | 
| **Absence & Leave Management** | 8.1 (52 reviews) | Not enough data | 
| **Skills Management** | 8.5 (51 reviews) | Not enough data | 
| **Succession Planning** | 8.2 (48 reviews) | Not enough data | 
| **Workforce Analytics** | 8.7 (50 reviews) | Not enough data | 
| **Self-Service Capabilities** | 8.9 (50 reviews) | Not enough data | 
| **Mobile Shift Scheduling** | 8.3 (46 reviews) | Not enough data | 
| **Team Communication** | 9.0 (49 reviews) | Not enough data | 

---
## Categories
**Shared Categories (3):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Dialpad Support (6):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Gong (4):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Support | Gong | 
|---|---|---|
| **Small-Business** | 38.5% | 12.9% | 
| **Mid-Market** | 55.8% | 69.4% | 
| **Enterprise** | 5.7% | 17.7% | 

### By Industry

#### Dialpad Support

- **Financial Services:** 8.6%
- **Consumer Services:** 7.7%
- **Computer Software:** 6.2%
- **Information Technology and Services:** 5.9%
- **Construction:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Staffing and Recruiting:** 3.8%
- **Insurance:** 3.8%
- **Marketing and Advertising:** 2.9%
- **Medical Practice:** 2.6%
- **Other:** 50.7%

#### Gong

- **Computer Software:** 37.5%
- **Information Technology and Services:** 16.9%
- **Marketing and Advertising:** 9.0%
- **Internet:** 5.0%
- **Financial Services:** 3.2%
- **Human Resources:** 1.9%
- **Telecommunications:** 1.7%
- **Computer & Network Security:** 1.6%
- **E-Learning:** 1.4%
- **Staffing and Recruiting:** 1.3%
- **Other:** 20.5%

---
## Alternatives

### Alternatives to Dialpad Support

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1845 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)

### Alternatives to Gong

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5605 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Aviso](https://www.g2.com/products/aviso/reviews) — 4.4/5 stars (968 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9665 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (928 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)

---
## Top Discussions

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

### Gong

- Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments
  > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..."
- Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes
  > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!"
- Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes
  > **Top comment:** "Very high ferformer"
- Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote
  > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. "
- Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments
  > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-support-vs-gong)