Compare Dialpad Support and Gong 
At a Glance
Market Segments
Mid-Market (55.5% of reviews)
Mid-Market (69.4% of reviews)
Entry-Level Pricing
$15.00 1 Organizer Month
No pricing available
Dialpad Support
Star Rating
(627)4.4 out of 5
Market Segments
Mid-Market (55.5% of reviews)
Pros & Cons
Entry-Level Pricing
$15.00 1 Organizer Month
Browse all 6 pricing plansGong
Star Rating
(6,521)4.7 out of 5
Market Segments
Mid-Market (69.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about GongSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Gong excels in user satisfaction, boasting a significantly higher overall score compared to Dialpad Support. Users appreciate features like the timeline view in call recordings, which allows them to quickly navigate to specific parts of conversations.
- Users say that Gong's implementation process is notably smooth, with many highlighting the intuitive onboarding experience. In contrast, Dialpad Support, while functional, has received feedback indicating that it can be less straightforward to set up.
- Reviewers mention Gong's advanced conversation intelligence capabilities, which are praised for their accuracy and depth. Users have noted the effectiveness of the AI in summarizing calls, making it easier to extract key insights from discussions.
- According to verified reviews, Dialpad Support shines in providing real-time visibility through live dashboards, which help users monitor customer wait times and agent availability. This feature is particularly appreciated by support teams looking to optimize their workflow.
- G2 reviewers highlight Gong's superior quality of support, with many users expressing satisfaction with the responsiveness and helpfulness of the support team. In comparison, while Dialpad Support offers access to real agents, some users feel that the overall support experience could be improved.
- Users report that Gong's integration of AI into its workflows is a game-changer, with many noting that it continually evolves to meet user needs. Dialpad Support, while offering useful features like AI-driven transcripts, has not received the same level of enthusiasm regarding its innovation and adaptability.
Pricing
Entry-Level Pricing
Dialpad Support
Business
$15.00
1 Organizer Month
NA
- $20 USD if billed monthly Zero pins plus larger meeting sizes. 5 hour conference durations 100 participants max Custom Hold Music Auto-dial out to participants
Gong
No pricing availableFree Trial
Dialpad Support
Free Trial is available
Gong
No trial information availableRatings
Meets Requirements
8.9
449
9.4
4,973
Ease of Use
8.9
526
9.3
5,030
Ease of Setup
8.9
248
9.1
1,251
Ease of Admin
8.8
200
9.1
773
Quality of Support
8.8
420
9.2
3,532
Has the product been a good partner in doing business?
9.0
197
9.3
775
Product Direction (% positive)
9.0
425
9.0
4,651
Features by Category
Lead Facilitation
7.2
18
7.1
348
7.8
34
7.3
342
7.7
37
7.5
346
8.2
19
7.6
345
Organization
7.7
17
8.3
350
8.0
43
8.3
346
7.9
42
8.3
346
Performance Analysis
8.4
46
8.5
348
8.7
47
8.6
352
Sales Analysis
7.4
16
7.8
332
7.2
16
7.9
338
Generative AI
7.7
17
8.6
287
7.8
16
8.9
294
Agentic AI - AI Sales Assistant
Not enough data
8.1
54
Not enough data
7.9
53
Not enough data
8.2
54
Not enough data
8.3
53
Not enough data
8.2
53
Not enough data
8.2
53
Not enough data
8.1
53
Integrated Workflows
Not enough data
7.8
103
Not enough data
7.9
106
Not enough data
8.3
104
Not enough data
7.3
99
Not enough data
8.4
104
Not enough data
8.4
102
Not enough data
8.5
98
Repeatability and Reportability
Not enough data
8.2
99
Not enough data
8.0
99
Not enough data
7.9
98
Not enough data
8.4
104
Not enough data
7.3
97
AI and Automation
Not enough data
7.8
90
Not enough data
7.7
88
Not enough data
7.4
87
Not enough data
7.6
87
Not enough data
8.0
87
Generative AI
Not enough data
8.2
92
Agentic AI - Sales Engagement
Not enough data
8.1
49
Not enough data
8.0
48
Not enough data
8.2
49
Not enough data
8.2
47
Not enough data
8.1
49
Not enough data
8.0
47
Not enough data
8.2
47
Dialing Options
8.8
30
Not enough data
8.7
28
Not enough data
Not enough data
Not enough data
Agent Tools
8.9
24
Not enough data
7.7
8
Not enough data
9.1
31
Not enough data
Automation
7.2
9
Not enough data
8.5
25
Not enough data
6.2
7
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
9.2
99
9.6
2771
|
Verified
8.3
93
8.8
2473
|
Verified
8.5
97
9.1
2681
|
Verified
8.2
48
8.3
1793
|
Verified
Artificial Intelligence - Conversation Intelligence
8.6
81
8.6
1871
|
Verified
8.2
92
8.3
2527
|
Verified
Not enough data
Not enough data
Generative AI
8.8
34
8.8
690
Agentic AI - Conversation Intelligence
Not enough data
8.0
135
Not enough data
8.0
134
Not enough data
8.1
136
Not enough data
8.0
135
Not enough data
8.2
136
Not enough data
8.1
135
Not enough data
7.9
134
Channels
8.8
154
Not enough data
8.3
114
Not enough data
Feature Not Available
Not enough data
8.4
130
Not enough data
Feature Not Available
Not enough data
Generative AI
8.3
36
Not enough data
Functions
8.9
128
Not enough data
8.6
134
Not enough data
8.4
130
Not enough data
8.1
139
Not enough data
8.5
108
Not enough data
8.6
120
Not enough data
8.5
128
Not enough data
8.6
122
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.6
135
Not enough data
8.7
123
Not enough data
8.5
136
Not enough data
8.7
141
Not enough data
Feature Not Available
Not enough data
Platform Basics
8.4
64
Not enough data
8.9
65
Not enough data
9.0
68
Not enough data
Platform Content
8.5
67
Not enough data
7.6
60
Not enough data
7.9
61
Not enough data
Platform Additional Functionality
8.6
65
Not enough data
8.5
60
Not enough data
8.7
63
Not enough data
8.8
64
Not enough data
8.9
62
Not enough data
Revenue Sourcing and Forecasting
Not enough data
Feature Not Available
Not enough data
8.6
378
Not enough data
8.6
408
Not enough data
8.2
348
Not enough data
8.4
356
Not enough data
8.0
250
Not enough data
8.1
246
CRM Data Enrichment
Not enough data
9.0
402
Not enough data
8.8
390
Not enough data
9.1
424
Not enough data
Feature Not Available
Not enough data
8.6
254
Account Management
Not enough data
8.1
325
Not enough data
8.2
340
Not enough data
8.3
350
Not enough data
8.6
371
Not enough data
8.5
260
Not enough data
8.1
241
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.7
41
Not enough data
8.0
42
Not enough data
7.7
40
Not enough data
7.4
38
Not enough data
7.5
40
Platform
8.0
40
Not enough data
8.8
47
Not enough data
8.6
53
Not enough data
8.7
59
Not enough data
8.9
57
Not enough data
8.5
42
Not enough data
8.7
51
Not enough data
Generative AI
8.5
19
Not enough data
Workforce Management
8.9
61
Not enough data
8.7
57
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.0
64
Not enough data
8.4
60
Not enough data
Agentic AI - Sales Analytics
Not enough data
8.3
55
Not enough data
8.5
55
Not enough data
8.4
57
Not enough data
8.6
58
Not enough data
8.3
57
Data Sourcing
Not enough data
8.5
744
Not enough data
8.7
788
Not enough data
8.5
715
Not enough data
8.9
803
Not enough data
8.6
726
Predictive Analytics
Not enough data
8.1
721
Not enough data
8.4
750
Not enough data
8.2
737
Not enough data
8.3
723
Sales Management
Not enough data
8.6
760
Not enough data
8.2
721
Not enough data
8.7
758
Not enough data
9.0
825
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
9.4
91
Not enough data
8.7
74
Not enough data
9.0
83
Not enough data
8.9
86
Not enough data
Not enough data
Not enough data
Contacts
8.6
81
Not enough data
8.6
80
Not enough data
8.4
72
Not enough data
Insights
8.3
80
Not enough data
8.7
85
Not enough data
8.5
78
Not enough data
7.0
31
Not enough data
6.9
31
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
8.1
61
Not enough data
8.5
61
Not enough data
8.3
62
Not enough data
8.3
59
Training
8.8
47
9.0
1966
|
Verified
8.9
46
9.0
2179
|
Verified
8.7
19
8.6
1528
|
Verified
8.6
40
9.2
2217
|
Verified
Feedback
8.7
44
9.3
2371
|
Verified
8.6
18
9.0
1853
|
Verified
8.7
44
9.0
1895
|
Verified
8.7
47
8.8
1605
|
Verified
8.8
48
8.9
1791
|
Verified
9.0
49
8.9
1879
|
Verified
8.0
17
Feature Not Available
Generative AI
8.8
13
8.9
388
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.8
53
Not enough data
8.7
52
Not enough data
9.0
50
Not enough data
9.0
52
Not enough data
9.0
53
Not enough data
8.7
52
Not enough data
8.7
50
Not enough data
8.9
48
Not enough data
Workforce Management Platform Features
8.8
52
Not enough data
9.4
54
Not enough data
8.8
51
Not enough data
8.1
52
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.7
50
Not enough data
8.9
50
Not enough data
8.3
46
Not enough data
9.0
49
Not enough data
Categories
Categories
Shared Categories
Dialpad Support and Gong are categorized as Conversation Intelligence, Sales Coaching, and AI Sales Assistant
Unique Categories
Dialpad Support is categorized as Call Center Infrastructure (CCI), Contact Center, Auto Dialer, Outbound Call Tracking, Employee Scheduling, and Workforce Management
Gong is categorized as Revenue AI Platforms, Revenue Operations & Intelligence (RO&I), Sales Engagement, and Sales Analytics
Reviews
Reviewers' Company Size
Dialpad Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Gong
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
9.0%
Consumer Services
8.3%
Computer Software
6.6%
Information Technology and Services
5.1%
Construction
4.3%
Other
66.7%
Computer Software
37.6%
Information Technology and Services
16.8%
Marketing and Advertising
9.0%
Internet
5.1%
Financial Services
3.2%
Other
28.3%
Alternatives
Discussions
Who is Dialpads leading competition?
2 Comments
BU
NatterboxRead more
Minute Rates
1 Comment
Official Response from Dialpad Support
Every call center package comes with unlimited local inbound calls and 3,000 outbound minutes per Agent per call center ($0.01/min additional). Additionally,...Read more
Integrations
1 Comment
Official Response from Dialpad Support
Currently, we support native integrations with Salesforce, Zendesk, and ServiceNow in addition to integrations with G Suite, Office 365, and LinkedIn.Read more
What is gong software?
6 Comments
RT
Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This...Read more
What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?
4 Comments
ES
assistant@gong.io worked for me!Read more
How do i make Gong automatic for all my calls ?
3 Comments
JS
You can control this in configuration settings. You should not have to log into Gong for it to record. Read more
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