# Dialpad Support, Five9 Intelligent Cloud Contact Center Platform vs Amazon Connect Comparison

| | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 695 | 611 | 86 | 
| **Largest Market Segment** | Mid-Market (55.8% of reviews) | Mid-Market (56.8% of reviews) | Mid-Market (48.7% of reviews) | 
| **Entry Level Price** | $15.00 1 Organizer Month | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Dialpad Support

Pros:
- Helpful (89 reviews)
- Ease of Use (62 reviews)

Cons:
- Poor Customer Support (34 reviews)
- Call Issues (32 reviews)

### Five9 Intelligent Cloud Contact Center Platform

Pros:
- Ease of Use (118 reviews)
- Customer Support (85 reviews)

Cons:
- Call Issues (43 reviews)
- Complexity (35 reviews)

### Amazon Connect

Pros:
- Ease of Use (11 reviews)
- Efficiency (6 reviews)

Cons:
- Complex Features (3 reviews)
- Complexity (3 reviews)

---
## Ratings Comparison
| Rating | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (454 reviews) | 8.4 (496 reviews) | 9.0 (68 reviews) | 
  | **Ease of Use** | 8.9 (586 reviews) | 8.4 (506 reviews) | 9.1 (69 reviews) | 
  | **Ease of Setup** | 9.0 (253 reviews) | 8.0 (361 reviews) | 8.9 (40 reviews) | 
  | **Ease of Admin** | 8.8 (200 reviews) | 8.0 (305 reviews) | 9.2 (17 reviews) | 
  | **Quality of Support** | 8.8 (425 reviews) | 8.2 (477 reviews) | 8.8 (57 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (197 reviews) | 8.6 (304 reviews) | 9.1 (16 reviews) | 
  | **Product Direction (% positive)** | 9.0 (429 reviews) | 7.5 (490 reviews) | 8.1 (60 reviews) | 

---
## Pricing

### Dialpad Support

#### Entry-Level Pricing

Plan: Business

Price: $15.00 1 Organizer Month

Description: NA

Key Features:
- $20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants

[Browse all 6 editions](https://www.g2.com/products/dialpad-support/pricing)

#### Free Trial

Yes

### Five9 Intelligent Cloud Contact Center Platform

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Amazon Connect

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Ticket and Case Management

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | Not enough data | 
| **Ticket response user experience** | Not enough data | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | Not enough data | 
| **Response Automation** | Not enough data | Not enough data | Not enough data | 
| **SLA Management** | Not enough data | Not enough data | Not enough data | 
| **Attachments/Screencasts** | Not enough data | Not enough data | Not enough data | 
| **Ticket Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Customer and Contacts Database** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | Not enough data | 
| **Email to Case** | Not enough data | Not enough data | Not enough data | 
| **Chat/Live Support** | Not enough data | Not enough data | Not enough data | 
| **Social Integration** | Not enough data | Not enough data | Not enough data | 
| **Voice** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | 7.3 (8 reviews) | Not enough data | 
| **Customization ** | Not enough data | 7.9 (57 reviews) | Not enough data | 
| **User, Role, and Access Management** | Not enough data | 9.2 (10 reviews) | Not enough data | 
| **Integration** | Not enough data | 8.7 (9 reviews) | Not enough data | 
| **Reporting** | Not enough data | 8.1 (9 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 8.3 (8 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 7.8/10 | 53 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Customer-facing Chatbot** | 7.2 (18 reviews) | Not enough data | Not enough data | 
| **Lead Qualification** | 7.8 (34 reviews) | Not enough data | Not enough data | 
| **Lead Follow-up** | 7.7 (37 reviews) | Not enough data | Not enough data | 
| **Meeting Scheduling ** | 8.2 (19 reviews) | Not enough data | Not enough data | 

#### Organization

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | 7.7 (17 reviews) | Not enough data | Not enough data | 
| **Data Entry** | 8.0 (43 reviews) | Not enough data | Not enough data | 
| **Integrations / APIs** | 7.9 (42 reviews) | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Coaching ** | 8.4 (46 reviews) | Not enough data | Not enough data | 
| **Peformance Tracking** | 8.7 (47 reviews) | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **ROI Forecasting ** | 7.4 (16 reviews) | Not enough data | Not enough data | 
| **Sales Forecasting ** | 7.2 (16 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Generation** | 7.7 (17 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 7.8 (16 reviews) | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.1/10 | 35 |
| **Five9 Intelligent Cloud Contact Center Platform** | 7.1/10 | 164 |
| **Amazon Connect** | N/A | N/A |

#### Dialing Options

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Preview Dialing** | 8.8 (30 reviews) | 8.9 (144 reviews) ✓ Verified | Not enough data | 
| **Progressive Dialing** | 8.7 (28 reviews) | 8.9 (138 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | Not enough data | 6.4 (7 reviews) | Not enough data | 

#### Agent Tools

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Whisper Coaching ** | 8.9 (24 reviews) | 8.8 (122 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | 7.7 (8 reviews) | 8.6 (134 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | 9.1 (31 reviews) | 8.9 (146 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Voice Activity Detection** | 7.2 (9 reviews) | 8.4 (126 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | 8.5 (25 reviews) | 8.7 (124 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | 6.2 (7 reviews) | 8.4 (118 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.6 (9 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 5.9 (9 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 4.2 (6 reviews) | Not enough data | 
| **Compliance Monitoring** | Not enough data | 3.9 (6 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 3.9 (6 reviews) | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Administration

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Database Management ** | Not enough data | Not enough data | Not enough data | 
| **Data Workflows** | Not enough data | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | Not enough data | 

#### Knowledge Management

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Publishing Workflows** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Compliance

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Policies and Controls** | Not enough data | Not enough data | Not enough data | 
| **Data Governance** | Not enough data | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | Not enough data | 
| **Auditing** | Not enough data | Not enough data | Not enough data | 

#### Customer Support

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Intelligent Search** | Not enough data | Not enough data | Not enough data | 
| **Suggestions** | Not enough data | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | Not enough data | 

#### Data Security

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Risk Data Attributes** | Not enough data | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | Not enough data | 
| **Multi-Factor Authentication** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 101 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Call Analytics

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Call Recording** | 9.2 (99 reviews) | Not enough data | Not enough data | 
| **Machine Learning** | 8.3 (93 reviews) | Not enough data | Not enough data | 
| **Call Analysis** | 8.5 (97 reviews) | Not enough data | Not enough data | 
| **Lead Qualification** | 8.2 (48 reviews) | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Customer Scoring** | 8.6 (81 reviews) | Not enough data | Not enough data | 
| **Speech-to-Text** | 8.2 (92 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Summarization** | 8.8 (34 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Channels

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | Not enough data | 
| **Open Listening** | Not enough data | Not enough data | Not enough data | 
| **Physical Media** | Not enough data | Not enough data | Not enough data | 

#### Design

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | Not enough data | 
| **Create Content** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Inbound Identification** | Not enough data | Not enough data | Not enough data | 
| **Regulatory Compliance** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 62 |
| **Amazon Connect** | N/A | N/A |

#### Quality Assurance

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Evaluation** | Not enough data | 8.5 (51 reviews) | Not enough data | 
| **Calibration** | Not enough data | 8.4 (50 reviews) | Not enough data | 
| **Reports** | Not enough data | 8.4 (52 reviews) | Not enough data | 

#### Engagement

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Feedback** | Not enough data | 8.4 (49 reviews) | Not enough data | 
| **Dashboards** | Not enough data | 8.4 (56 reviews) | Not enough data | 
| **Training** | Not enough data | 8.4 (50 reviews) | Not enough data | 

#### Performance

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.8 (56 reviews) | Not enough data | 
| **Compliance** | Not enough data | 8.9 (51 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 6.1 (11 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 6.4 (11 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 177 |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 318 |
| **Amazon Connect** | 9.1/10 | 64 |

#### Channels

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Voice** | 8.8 (158 reviews) | 8.9 (236 reviews) ✓ Verified | 9.5 (33 reviews) ✓ Verified | 
| **Social** | 8.3 (114 reviews) | 7.5 (171 reviews) ✓ Verified | 8.5 (19 reviews) | 
| **Web Chat** | Feature Not Available | 7.9 (169 reviews) ✓ Verified | 9.5 (21 reviews) ✓ Verified | 
| **Mobile SMS** | 8.4 (132 reviews) | 7.4 (163 reviews) ✓ Verified | Feature Not Available | 
| **Email** | Feature Not Available | 7.5 (171 reviews) ✓ Verified | 8.8 (21 reviews) | 

#### Generative AI

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | 8.3 (36 reviews) | 6.2 (58 reviews) | 8.3 (6 reviews) | 

#### Functions

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Session Routing** | 8.9 (129 reviews) | 8.7 (258 reviews) ✓ Verified | 9.0 (41 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (135 reviews) | 8.8 (257 reviews) ✓ Verified | 9.2 (40 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.4 (130 reviews) | 8.7 (230 reviews) ✓ Verified | 8.8 (36 reviews) ✓ Verified | 
| **Speech Analytics** | 8.1 (140 reviews) | 8.1 (163 reviews) ✓ Verified | 8.8 (22 reviews) ✓ Verified | 
| **Auto Dialer** | 8.5 (108 reviews) | 8.7 (194 reviews) ✓ Verified | 9.1 (23 reviews) | 
| **IVR** | 8.6 (120 reviews) | 8.8 (216 reviews) ✓ Verified | 9.0 (20 reviews) | 
| **Inbound Screen Pop** | 8.5 (128 reviews) | 8.8 (209 reviews) ✓ Verified | 9.6 (20 reviews) ✓ Verified | 
| **Persistent Data** | 8.6 (123 reviews) | 8.6 (190 reviews) ✓ Verified | 8.9 (20 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.2 (33 reviews) | 9.7 (6 reviews) | 
| **Cross-system Integration** | 7.9 (7 reviews) | 7.3 (37 reviews) | 9.3 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 8.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (34 reviews) | 9.3 (5 reviews) | 

#### Administrative

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Session Summary Notes** | 8.5 (136 reviews) | 8.2 (229 reviews) ✓ Verified | 9.0 (33 reviews) | 
| **Administrator Access** | 8.7 (123 reviews) | 8.7 (247 reviews) ✓ Verified | 9.3 (29 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.5 (138 reviews) | 8.3 (262 reviews) ✓ Verified | 8.9 (37 reviews) ✓ Verified | 
| **Session Recording** | 8.7 (142 reviews) | 8.7 (203 reviews) ✓ Verified | 9.4 (23 reviews) | 
| **Agent Scheduling and Assignment** | Feature Not Available | 8.3 (172 reviews) ✓ Verified | 9.4 (16 reviews) | 

### Call Compliance

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.6/10 | 73 |
| **Amazon Connect** | N/A | N/A |

#### Compliance

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Regulations** | Not enough data | 8.8 (59 reviews) | Not enough data | 
| **Updates** | Not enough data | 8.8 (62 reviews) | Not enough data | 
| **Exemptions** | Not enough data | 8.5 (57 reviews) | Not enough data | 

#### Management

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Scrubbing** | Not enough data | 8.6 (56 reviews) | Not enough data | 
| **Blocking** | Not enough data | 8.5 (59 reviews) | Not enough data | 
| **Campaign Management** | Not enough data | 8.6 (60 reviews) | Not enough data | 
| **Screening** | Not enough data | 8.5 (60 reviews) | Not enough data | 

#### Integration

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Phone Systems** | Not enough data | 8.8 (61 reviews) | Not enough data | 
| **Marketing & CRM** | Not enough data | 8.5 (60 reviews) | Not enough data | 
| **Third-Party** | Not enough data | 8.5 (57 reviews) | Not enough data | 

### Employee Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.5/10 | 71 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Platform Basics

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Reporting** | 8.4 (64 reviews) | Not enough data | Not enough data | 
| **Dashboard** | 8.9 (65 reviews) | Not enough data | Not enough data | 
| **Performance** | 9.0 (68 reviews) | Not enough data | Not enough data | 

#### Platform Content

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Automation** | 8.5 (67 reviews) | Not enough data | Not enough data | 
| **File Sharing** | 7.6 (60 reviews) | Not enough data | Not enough data | 
| **Content Library** | 7.9 (61 reviews) | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Integrations** | 8.6 (65 reviews) | Not enough data | Not enough data | 
| **Mobility** | 8.5 (60 reviews) | Not enough data | Not enough data | 
| **Forecasting** | 8.7 (63 reviews) | Not enough data | Not enough data | 
| **Task Management** | 8.8 (64 reviews) | Not enough data | Not enough data | 
| **Portal** | 8.9 (62 reviews) | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 9.6/10 | 8 |
| **Amazon Connect** | N/A | N/A |

#### ServiceNow Apps

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.0 (7 reviews) | Not enough data | 
| **Value** | Not enough data | 9.8 (7 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Responses

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | Not enough data | 
| **Feedback Collection** | Not enough data | Feature Not Available | Not enough data | 

#### Platform

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Feature Not Available | Not enough data | 
| **Adaptive Responses** | Not enough data | Feature Not Available | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Responses

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Customization** | Not enough data | Not enough data | Not enough data | 
| **Control** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Menu bars** | Not enough data | Not enough data | Not enough data | 
| **Drip sequences** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Live chat** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 
| **Branding** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **A/B testing** | Not enough data | Not enough data | Not enough data | 
| **Role-based access** | Not enough data | Not enough data | Not enough data | 
| **Collection of information** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.1/10 | 61 |
| **Amazon Connect** | N/A | N/A |

#### Workforce Management

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Agent Availability** | Not enough data | 8.5 (50 reviews) ✓ Verified | Not enough data | 
| **Skills Management** | Not enough data | 8.6 (52 reviews) ✓ Verified | Not enough data | 
| **Shift Scheduling** | Not enough data | 8.3 (51 reviews) ✓ Verified | Not enough data | 
| **Agent Self-Service** | Not enough data | 8.2 (50 reviews) ✓ Verified | Not enough data | 
| **Mobile Access** | Not enough data | 6.5 (47 reviews) | Not enough data | 

#### Administration

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Automation** | Not enough data | 8.0 (50 reviews) ✓ Verified | Not enough data | 
| **Performance Analysis** | Not enough data | 8.1 (54 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | Not enough data | 8.1 (55 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | Not enough data | 8.2 (48 reviews) ✓ Verified | Not enough data | 
| **Intraday Management** | Not enough data | 8.3 (46 reviews) ✓ Verified | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Conversational Platform

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | Not enough data | 

#### Support Automation

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Messaging Channels

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Scheduling** | Not enough data | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.6/10 | 68 |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 107 |
| **Amazon Connect** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Omnichannel** | 8.0 (40 reviews) | 7.7 (92 reviews) | Not enough data | 
| **Mobile Access** | 8.8 (47 reviews) | 6.7 (87 reviews) | Not enough data | 
| **Queue Management** | 8.6 (53 reviews) | 8.3 (96 reviews) | Not enough data | 
| **Call Routing** | 8.7 (59 reviews) | 8.7 (101 reviews) | Not enough data | 
| **Call Back** | 8.9 (57 reviews) | 8.7 (98 reviews) | Not enough data | 
| **IVR** | 8.5 (42 reviews) | 8.5 (96 reviews) | Not enough data | 
| **Automatic Call Distribution** | 8.7 (51 reviews) | 8.9 (100 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | 8.5 (19 reviews) | 6.1 (29 reviews) | Not enough data | 

#### Workforce Management

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Call Monitoring** | 8.9 (61 reviews) | 8.9 (93 reviews) | Not enough data | 
| **Performance Evaluation** | 8.7 (57 reviews) | 8.9 (93 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.4 (12 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.6 (12 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.1 (12 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.3 (12 reviews) | Not enough data | 

#### Administrative

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Call Recording** | 8.9 (65 reviews) | 9.0 (96 reviews) | Not enough data | 
| **Reporting & Dashboards** | 8.5 (61 reviews) | 8.7 (100 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.0/10 | 31 |
| **Amazon Connect** | N/A | N/A |

#### Customer Support

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Text** | Not enough data | 8.1 (31 reviews) | Not enough data | 
| **Speech** | Not enough data | 8.2 (31 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 7.8 (31 reviews) | Not enough data | 

#### Automation

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | 7.7 (30 reviews) | Not enough data | 
| **Customization** | Not enough data | 8.4 (30 reviews) | Not enough data | 
| **Intelligent Routing** | Not enough data | 8.1 (29 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Learning** | Not enough data | Feature Not Available | Not enough data | 
| **Language** | Not enough data | 7.8 (29 reviews) | Not enough data | 
| **Conversational AI** | Not enough data | 7.5 (29 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 7.6/10 | 72 |
| **Amazon Connect** | N/A | N/A |

#### Generative AI

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 5.2 (14 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 6.6 (15 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 5.4 (14 reviews) | Not enough data | 

#### Communication

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 8.7 (56 reviews) | Not enough data | 
| **Notifications** | Not enough data | 8.9 (57 reviews) | Not enough data | 
| **Targeted Emails** | Not enough data | 8.1 (50 reviews) | Not enough data | 
| **In-App Messaging** | Not enough data | 8.4 (52 reviews) | Not enough data | 
| **Co-Browsing** | Not enough data | 8.1 (43 reviews) | Not enough data | 

####  Internal Use

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Customization ** | Not enough data | 7.9 (57 reviews) | Not enough data | 
| **Conversation Archiving** | Not enough data | 8.0 (46 reviews) | Not enough data | 
| **Lead Development** | Not enough data | 7.7 (45 reviews) | Not enough data | 
| **Knowledge Base** | Not enough data | 8.4 (48 reviews) | Not enough data | 
| **Team Inbox ** | Not enough data | 7.9 (49 reviews) | Not enough data | 
| **Customer Profiles** | Not enough data | 8.4 (50 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Generative AI

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

#### Process

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | Not enough data | 

#### Channels

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | Not enough data | 

#### Insight

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | 5.3/10 | 6 |
| **Amazon Connect** | N/A | N/A |

#### Generative AI

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 5.3 (6 reviews) | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Generative AI

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### AI Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### AI Compliance

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Regulatory Reporting** | Not enough data | Not enough data | Not enough data | 
| **Automated Compliance** | Not enough data | Not enough data | Not enough data | 
| **Audit Trails** | Not enough data | Not enough data | Not enough data | 

#### Risk Management & Monitoring

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Risk Management** | Not enough data | Not enough data | Not enough data | 
| **Real-time Monitoring** | Not enough data | Not enough data | Not enough data | 

#### AI Lifecycle Management

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Lifecycle Automation** | Not enough data | Not enough data | Not enough data | 

#### Access Control and Security

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Pole-based Access Control (RBAC)** | Not enough data | Not enough data | Not enough data | 

#### Collaboration and Communication 

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Model Sharing and Reuse** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - AI Governance Tools

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Feature Not Available | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.4/10 | 98 |
| **Five9 Intelligent Cloud Contact Center Platform** | 8.4/10 | 12 |
| **Amazon Connect** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.1 (8 reviews) | Not enough data | 

#### Calling

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Record Calls** | 9.4 (91 reviews) | 9.3 (12 reviews) | Not enough data | 
| **Generate Location** | 8.7 (74 reviews) | 8.2 (11 reviews) | Not enough data | 
| **Call Types** | 9.0 (83 reviews) | 8.6 (11 reviews) | Not enough data | 
| **Click-to-Call** | 8.9 (86 reviews) | 9.2 (12 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | 9.2 (12 reviews) | Not enough data | 

#### Contacts

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Personalization** | 8.6 (81 reviews) | 8.3 (12 reviews) | Not enough data | 
| **Information Locater** | 8.6 (80 reviews) | 8.8 (10 reviews) | Not enough data | 
| **Record Prospect Data** | 8.4 (72 reviews) | 8.6 (12 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Notes** | 8.3 (80 reviews) | 8.3 (12 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (85 reviews) | 8.8 (11 reviews) | Not enough data | 
| **Automated Voicemails** | 8.5 (78 reviews) | 9.0 (12 reviews) | Not enough data | 
| **Automated Emails** | 7.0 (31 reviews) | 8.2 (12 reviews) | Not enough data | 
| **Sorts Prospects** | 6.9 (31 reviews) | 8.3 (10 reviews) | Not enough data | 
| **Automated Note Taking** | Not enough data | 7.6 (9 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.7/10 | 59 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Knowledge Base** | 8.8 (47 reviews) | Not enough data | Not enough data | 
| **Coaching Materials** | 8.9 (46 reviews) | Not enough data | Not enough data | 
| **Playbook Creation** | 8.7 (19 reviews) | Not enough data | Not enough data | 
| **Video Record** | 8.6 (40 reviews) | Not enough data | Not enough data | 

#### Feedback

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Review** | 8.7 (44 reviews) | Not enough data | Not enough data | 
| **Scorecard** | 8.6 (18 reviews) | Not enough data | Not enough data | 
| **Coaching Card** | 8.7 (44 reviews) | Not enough data | Not enough data | 
| **Leaderboard** | 8.7 (47 reviews) | Not enough data | Not enough data | 
| **Real-Time Updates** | 8.8 (48 reviews) | Not enough data | Not enough data | 
| **Notifications** | 9.0 (49 reviews) | Not enough data | Not enough data | 
| **Competition** | 8.0 (17 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **AI Text Summarization** | 8.8 (13 reviews) | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | Not enough data | 

#### Features

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | Not enough data | 

### Omnichannel Commerce

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Reporting

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Reports & Analytics** | Not enough data | Not enough data | Not enough data | 
| **Data Transfer Tools** | Not enough data | Not enough data | Not enough data | 

#### Omnichannel Features 

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Retail Management** | Not enough data | Not enough data | Not enough data | 
| **POS Integration** | Not enough data | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | Not enough data | 
| **Customer Service Integration** | Not enough data | Not enough data | Not enough data | 
| **Marketing Tools** | Not enough data | Not enough data | Not enough data | 
| **E-commerce Integration** | Not enough data | Not enough data | Not enough data | 
| **ERP Integration** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Feature Not Available | Not enough data | 
| **Document Processing** | Not enough data | Feature Not Available | Not enough data | 

#### Autonomy

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Feature Not Available | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | N/A | N/A |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Workforce Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Support** | 8.8/10 | 54 |
| **Five9 Intelligent Cloud Contact Center Platform** | N/A | N/A |
| **Amazon Connect** | N/A | N/A |

#### Platform

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Customization ** | 8.8 (53 reviews) | Not enough data | Not enough data | 
| **Integration APIs** | 8.7 (52 reviews) | Not enough data | Not enough data | 
| **Internationalization** | 9.0 (50 reviews) | Not enough data | Not enough data | 
| **User, Role, and Access Management** | 9.0 (52 reviews) | Not enough data | Not enough data | 
| **Performance** | 9.0 (53 reviews) | Not enough data | Not enough data | 
| **Mobility** | 8.7 (52 reviews) | Not enough data | Not enough data | 
| **Reporting** | 8.7 (50 reviews) | Not enough data | Not enough data | 
| **Dashboards** | 8.9 (48 reviews) | Not enough data | Not enough data | 

#### Workforce Management Platform Features

| Feature | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Labor Forecasting** | 8.8 (52 reviews) | Not enough data | Not enough data | 
| **Shift Scheduling** | 9.4 (54 reviews) | Not enough data | Not enough data | 
| **Time & Attendance Tracking** | 8.8 (51 reviews) | Not enough data | Not enough data | 
| **Absence & Leave Management** | 8.1 (52 reviews) | Not enough data | Not enough data | 
| **Skills Management** | 8.5 (51 reviews) | Not enough data | Not enough data | 
| **Succession Planning** | 8.2 (48 reviews) | Not enough data | Not enough data | 
| **Workforce Analytics** | 8.7 (50 reviews) | Not enough data | Not enough data | 
| **Self-Service Capabilities** | 8.9 (50 reviews) | Not enough data | Not enough data | 
| **Mobile Shift Scheduling** | 8.3 (46 reviews) | Not enough data | Not enough data | 
| **Team Communication** | 9.0 (49 reviews) | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to Dialpad Support (7):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Employee Scheduling Software](https://www.g2.com/categories/employee-scheduling-software), [Workforce Management Software](https://www.g2.com/categories/workforce-management)

**Unique to Five9 Intelligent Cloud Contact Center Platform (24):** [Chatbots Software](https://www.g2.com/categories/chatbots), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Omnichannel Commerce Software](https://www.g2.com/categories/omnichannel-commerce), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Help Desk Software](https://www.g2.com/categories/help-desk), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Call Compliance Software](https://www.g2.com/categories/call-compliance), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [ AI Governance Tools](https://www.g2.com/categories/ai-governance-tools), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation)

**Unique to Amazon Connect (4):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Support | Five9 Intelligent Cloud Contact Center Platform | Amazon Connect | 
|---|---|---|---|
| **Small-Business** | 38.5% | 23.1% | 22.4% | 
| **Mid-Market** | 55.8% | 56.8% | 48.7% | 
| **Enterprise** | 5.7% | 20.1% | 28.9% | 

### By Industry

#### Dialpad Support

- **Financial Services:** 8.6%
- **Consumer Services:** 7.7%
- **Computer Software:** 6.2%
- **Information Technology and Services:** 5.9%
- **Construction:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Staffing and Recruiting:** 3.8%
- **Insurance:** 3.8%
- **Marketing and Advertising:** 2.9%
- **Medical Practice:** 2.6%
- **Other:** 50.5%

#### Five9 Intelligent Cloud Contact Center Platform

- **Consumer Services:** 8.8%
- **Financial Services:** 7.9%
- **Insurance:** 7.0%
- **Information Technology and Services:** 6.3%
- **Telecommunications:** 5.3%
- **Hospital & Health Care:** 5.3%
- **Marketing and Advertising:** 4.6%
- **Education Management:** 4.2%
- **Computer Software:** 3.0%
- **Higher Education:** 2.8%
- **Other:** 45.0%

#### Amazon Connect

- **Computer Software:** 15.8%
- **Information Technology and Services:** 10.5%
- **Financial Services:** 9.2%
- **Insurance:** 6.6%
- **Consumer Services:** 5.3%
- **Banking:** 5.3%
- **Accounting:** 5.3%
- **Leisure, Travel & Tourism:** 3.9%
- **Real Estate:** 2.6%
- **Computer & Network Security:** 2.6%
- **Other:** 32.9%

---
## Alternatives

### Alternatives to Dialpad Support

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)

### Alternatives to Five9 Intelligent Cloud Contact Center Platform

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)

### Alternatives to Amazon Connect

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (254 reviews)
- [Webex Contact Center](https://www.g2.com/products/webex-contact-center/reviews) — 4.4/5 stars (163 reviews)
- [Avaya Experience Platform](https://www.g2.com/products/avaya-experience-platform/reviews) — 4.1/5 stars (181 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [Vonage Contact Center (formerly NewVoiceMedia)](https://www.g2.com/products/vonage-contact-center-formerly-newvoicemedia/reviews) — 4.2/5 stars (104 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)

---
## Top Discussions

### Dialpad Support

- Title: [Who is Dialpads leading competition?](https://www.g2.com/discussions/31285-who-is-dialpads-leading-competition) — 2 comments, 1 upvote
  > **Top comment:** "Natterbox"
- Title: [What is Dialpad Contact Center used for?](https://www.g2.com/discussions/what-is-dialpad-contact-center-used-for) — 1 comment
  > **Top comment:** "Dialpad is used to communicate with customers etc. It has the capabilities of SMS texting, Video chat, Phone Call, and Screenshare to name the ones I..."
- Title: [Will there be updates like adding a 3-way call?](https://www.g2.com/discussions/will-there-be-updates-like-adding-a-3-way-call) — 1 comment, 1 upvote
  > **Top comment:** "Hello! There is a way to currently make a 3 way call if you are using the updated version."
- Title: [JUST ASKING WHEN MAKING OUTBOUND CALLS HOW CAN WE LISTEN TO THOSE CALLS ONCE WE HANG UP.](https://www.g2.com/discussions/41080-just-asking-when-making-outbound-calls-how-can-we-listen-to-those-calls-once-we-hang-up) — 1 comment, 1 upvote
  > **Top comment:** "In the message box the call details will appear along with the duration after you hang up. Click on the transcript and view the full transcript. The log will..."
- Title: [MAKING OUTBOUND CALLS, HOW CAN I SAVE THERE3CORDING OR GO BACK AND LISTEN TO THOSE CALLS.](https://www.g2.com/discussions/41079-making-outbound-calls-how-can-i-save-there3cording-or-go-back-and-listen-to-those-calls) — 1 comment, 1 upvote
  > **Top comment:** "Click "View Call Details" within the call log and click share for the shareable link for your team."

### Five9 Intelligent Cloud Contact Center Platform

- Title: [What is Five9 used for?](https://www.g2.com/discussions/five9-what-is-five9-used-for) — 2 comments
  > **Top comment:** "Dialing system"
- Title: [Does five9 have a mobile app?](https://www.g2.com/discussions/does-five9-have-a-mobile-app) — 2 comments
  > **Top comment:** "No."
- Title: [What is Five9 used for?](https://www.g2.com/discussions/what-is-five9-used-for) — 1 comment
  > **Top comment:** "A broad spectrum of customer support solutions. Primarily call handling (IVR), cloud transport, call distribution across sites, work force management and IVA. "
- Title: [What is five9 software?](https://www.g2.com/discussions/what-is-five9-software) — 1 comment
  > **Top comment:** "Five9 is a cloud based softphone."
- Title: [Loyal customer call acceleration](https://www.g2.com/discussions/26777-loyal-customer-call-acceleration) — 1 comment, 1 upvote
  > **Top comment:** "I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless."

### Amazon Connect

- Title: [What is Amazon Connect?](https://www.g2.com/discussions/what-is-amazon-connect) — 3 comments
  > **Top comment:** "Call center which stores the data on cloud."
- Title: [What is Amazon Connect used for?](https://www.g2.com/discussions/what-is-amazon-connect-used-for) — 1 comment
  > **Top comment:** "To establish a cloud based contact center with low cost and with scalable resource"
- Title: [when i merge a call and hang up does it hang up on everyone? how do i just transfer my call instead of merging it and then hanging up?](https://www.g2.com/discussions/30859-when-i-merge-a-call-and-hang-up-does-it-hang-up-on-everyone-how-do-i-just-transfer-my-call-instead-of-merging-it-and-then-hanging-up) — 1 comment, 1 upvote
  > **Top comment:** "You can merge the calls together, then you are able to disconnect and they will still be on with each other"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-support-vs-five9-intelligent-cloud-contact-center-platform-vs-amazon-connect)