Compare Dialpad Sell and Sharpen
See this
side-by-side comparison of Dialpad Sell vs. Sharpen
based on preference data from user reviews. Dialpad Sell rates 4.5/5 stars with 25 reviews. By contrast, Sharpen rates 3.6/5 stars with 21 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Dialpad Sell Optimized for quick response |  Sharpen | |
| Star Rating | Dialpad Sell | Sharpen |
| Market Segments | Dialpad Sell Mid-Market (52.4% of reviews) | Sharpen Mid-Market (66.7% of reviews) |
| Entry Level Price | Dialpad Sell Custom Per user, per month invoiced annually. | Sharpen $25 total cost per user, per month |
Dialpad Sell vs Sharpen
When assessing the two solutions, reviewers found Dialpad Sell easier to use, set up, and administer. Reviewers also preferred doing business with Dialpad Sell overall.
- Reviewers felt that Dialpad Sell meets the needs of their business better than Sharpen.
- When comparing quality of ongoing product support, reviewers felt that Dialpad Sell is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Dialpad Sell over Sharpen.
Categories
Shared Categories
Dialpad Sell and Sharpen are categorized as Auto Dialer
Unique Categories
Dialpad Sell is categorized as Sales Coaching, Outbound Call Tracking, Conversation Intelligence, and AI Sales Assistant
Sharpen is categorized as Contact Center Operations and Contact Center Workforce
Pricing
Enterprise
CustomPer user, per month invoiced annually.
Pro
$95Per user, per month invoiced annually
Free Trial
Sharpen Connect
$25total cost per user, per month
Sharpen Empower
$139 total cost per user, per month
Free Trial Unavailable
Ratings
Meets Requirements
Dialpad Sell
Responses: 16
Sharpen
Responses: 16
Ease of Use
Dialpad Sell
Responses: 17
Sharpen
Responses: 16
Ease of Setup
Dialpad Sell
Responses: 8
Sharpen
Responses: 12
Ease of Admin
Dialpad Sell
Responses: 8
Sharpen
Responses: 12
Quality of Support
Dialpad Sell
Responses: 16
Sharpen
Responses: 16
Ease of Doing Business With
Dialpad Sell
Responses: 8
Sharpen
Responses: 12
Product Direction (% positive)
Dialpad Sell
Responses: 16
Sharpen
Responses: 16
Features
Dialing Options
Preview Dialing
Dialpad Sell
Sharpen
Progressive Dialing
Dialpad Sell
Sharpen
Predicitive Dialer
Dialpad Sell
Sharpen
Agent Tools
Omnichannel
Dialpad Sell
Sharpen
Whisper Coaching
Dialpad Sell
Sharpen
Callback Scheduling
Dialpad Sell
Sharpen
Call Recording
Dialpad Sell
Sharpen
Automation
Voice Detection
Dialpad Sell
Sharpen
Voice Broadcast
Dialpad Sell
Sharpen
Interactive Voice Response (IVR)
Dialpad Sell
Sharpen
Call Scrubbing
Dialpad Sell
Sharpen
API / Integrations
Dialpad Sell
Sharpen
Reviewers' Company Size
Reviewers of both Dialpad Sell and Sharpen were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
Dialpad Sell
Sharpen
Mid-Market
(51-1000 emp.)
Dialpad Sell
Sharpen
Enterprise
(> 1000 emp.)
Dialpad Sell
Sharpen
Reviewers' Industry
Financial Services
19.0%
Marketing and Advertising
14.3%
Real Estate
9.5%
Oil & Energy
9.5%
Computer Software
9.5%
Other
38.1%
Financial Services
19.0%
Insurance
14.3%
Hospitality
14.3%
Telecommunications
4.8%
Pharmaceuticals
4.8%
Other
42.9%
Reviews
Most Helpful Favorable Review
User in Leisure, Travel & Tourism
Call recording and summary very quickly after getting off the phone.
Justin M.
Administrator in Insurance
Sharpen has a dynamic interface that is an upgrade from our previous provider. I also like that Sharpen is eager to help us and develop a customized solution to meet the needs of our customers and clients.
Most Helpful Critical Review
Administrator in Real Estate
Sometimes it's hard to sync the phone and desktop app.
Administrator in E-Learning
We used to get around 20-30 inbound phone calls a week for our team. As well as 5 voicemails left during the week for follow up, we now get around 5 calls a week with no voicemails. We can't diagnose why we are no longer getting the calls. I have tried...
Discussions
Coaching Features
1 comment
Offical Response from Dialpad Sell
With Dialpad Sell, Managers can coach and monitor their reps with features like Listen In, Barge In, and Take Over. Additionally, with our Voice Intelligence...Read more
Minute Rates
1 comment
Offical Response from Dialpad Sell
Every Dialpad Sell package comes with unlimited domestic calls. Fair use policy applies to outbound calls, which is averaged at 3,000 minutes per rep across...Read more
Integrations
1 comment
Offical Response from Dialpad Sell
Dialpad Sell syncs seamlessly with Salesforce so your calls, voicemails, recordings, and transcripts are organized and easy to find. We also integrate with...Read more
Sharpen has no discussions with answers
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