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At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free
Dialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansZoom Workplace
Star Rating
(55,350)4.5 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoom Workplace excels in video streaming with a score of 9.0, while Dialpad Connect offers a slightly lower score of 8.3 for video calls, indicating that Zoom may provide a more reliable video conferencing experience.
- Reviewers mention that Zoom Workplace's screen sharing feature is highly rated at 9.3, compared to Dialpad Connect's score of 8.4, suggesting that users find Zoom's screen sharing capabilities more effective for collaboration.
- G2 users highlight that Zoom Workplace has a superior session recording feature with a score of 9.1, while Dialpad Connect's recording feature scores 9.2, indicating that both products perform well, but Zoom may offer additional functionalities that enhance the recording experience.
- Users on G2 report that Zoom Workplace's instant messaging feature scores 8.9, while Dialpad Connect scores higher at 9.1, suggesting that Dialpad may provide a more robust messaging platform for real-time communication.
- Reviewers say that Zoom Workplace's ease of setup is rated at 9.1, which is higher than Dialpad Connect's score of 8.7, indicating that users may find Zoom easier to implement and start using effectively.
- Users report that both platforms have strong customer support, with Zoom Workplace scoring 8.7 and Dialpad Connect at 8.6, but the slight edge for Zoom suggests a marginally better support experience according to user feedback.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Zoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
Dialpad Connect
Free Trial is available
Zoom Workplace
Free Trial is available
Ratings
Meets Requirements
8.9
3,196
9.2
42,286
Ease of Use
9.1
3,216
9.1
42,423
Ease of Setup
9.0
1,201
9.1
13,577
Ease of Admin
8.9
1,111
9.0
12,261
Quality of Support
8.5
2,485
8.7
31,230
Has the product been a good partner in doing business?
8.9
1,035
9.1
11,443
Product Direction (% positive)
8.2
3,051
8.3
39,773
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Content Sharing
Not enough data
9.0
6557
|
Verified
Not enough data
9.1
6757
|
Verified
Not enough data
8.8
6011
|
Verified
Collaboration
Not enough data
8.6
5114
|
Verified
Not enough data
9.1
6751
|
Verified
Not enough data
9.0
6507
|
Verified
Not enough data
8.7
4980
|
Verified
Not enough data
9.3
7101
|
Verified
Functionality
Not enough data
8.5
5068
|
Verified
Not enough data
9.0
6318
|
Verified
Not enough data
8.7
4826
|
Verified
Agentic AI - Virtual Classroom
Not enough data
8.1
106
Business Instant Messaging
Not enough data
8.6
500
Not enough data
8.7
517
Not enough data
8.5
499
Business Instant Messaging
Not enough data
9.0
499
Not enough data
9.2
505
Business Instant Messaging
Not enough data
8.9
496
Not enough data
8.9
502
Not enough data
8.5
495
Generative AI - Business Instant Messaging
Not enough data
8.5
174
AI - Business Instant Messaging
Not enough data
8.4
171
Not enough data
8.4
171
Not enough data
8.3
170
Not enough data
8.2
170
Agentic AI - Business Instant Messaging
Not enough data
7.7
82
Not enough data
7.6
77
Grammar
Not enough data
8.9
71
Not enough data
8.6
71
Not enough data
8.9
72
Formatting
Not enough data
8.6
70
Not enough data
8.4
68
Not enough data
8.4
69
Content
Not enough data
8.6
69
Not enough data
8.4
68
Not enough data
8.6
68
Product Type
Not enough data
8.9
68
Not enough data
8.8
67
Generative AI
Not enough data
8.8
64
Not enough data
9.0
67
Design Tools
Not enough data
8.5
288
Not enough data
8.5
285
Not enough data
8.2
277
Not enough data
8.3
280
Not enough data
8.6
282
Communication Tools
Not enough data
8.7
280
Not enough data
8.9
288
Integrations
Not enough data
8.2
274
Not enough data
8.7
277
Software Offering
Not enough data
8.5
278
Not enough data
9.3
284
Not enough data
8.8
280
Agentic AI - Collaborative Whiteboard
Not enough data
7.9
77
Not enough data
7.9
77
Not enough data
7.8
75
Presenter Tools
Not enough data
9.0
16923
Not enough data
8.6
12634
|
Verified
Not enough data
8.7
13556
|
Verified
Not enough data
8.9
17368
|
Verified
Conferencing Options
Not enough data
9.1
19372
|
Verified
Not enough data
9.2
19515
|
Verified
Not enough data
9.3
21484
|
Verified
Application Tools
Not enough data
8.9
16002
|
Verified
Not enough data
9.1
19200
|
Verified
Not enough data
8.8
16116
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.4
234
Platform Basics
Not enough data
9.1
400
Not enough data
9.1
402
Not enough data
7.8
378
Platform Content
Not enough data
8.1
374
Not enough data
7.8
372
Not enough data
9.0
391
Platform Additional Functionality
Not enough data
8.4
393
Not enough data
8.1
376
Agentic AI - Screen and Video Capture
Not enough data
7.5
136
Inbox Tools
Not enough data
8.1
101
Not enough data
8.2
102
Not enough data
8.7
102
Not enough data
8.7
101
Coordination Tools
Not enough data
8.8
109
Not enough data
8.8
103
Not enough data
8.5
104
Software Options
Not enough data
9.1
103
Not enough data
8.9
103
Email Client - Agentic AI
Not enough data
7.6
52
Not enough data
7.9
53
Platform Basics
Not enough data
8.8
65
Not enough data
8.2
61
Not enough data
8.8
40
Not enough data
8.7
42
Not enough data
8.3
41
Not enough data
8.0
41
Not enough data
8.3
42
Platform Data
Not enough data
8.1
61
Not enough data
8.4
59
Not enough data
8.3
60
Not enough data
8.5
62
Platform Interoperability
Not enough data
8.8
66
Not enough data
8.3
62
Platform Additional Functionality
Not enough data
8.6
60
Additional Functionality - Visitor Management
Not enough data
8.1
36
Not enough data
8.1
36
Not enough data
8.6
37
Not enough data
7.8
37
Agentic AI - Visitor Management
Not enough data
7.8
27
Platform Basics
Not enough data
8.6
25
Not enough data
8.8
26
Not enough data
8.6
28
Platform Content
Not enough data
8.5
25
Not enough data
7.9
25
Platform Interoperability
Not enough data
8.5
27
Platform Additional Functionality
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
8.4
24
Agentic AI - Digital Signage
Not enough data
6.5
8
Collaboration Tools
8.7
1276
9.2
30661
|
Verified
8.8
292
Feature Not Available
9.0
49
Feature Not Available
9.0
327
9.1
14716
|
Verified
9.3
52
9.1
14802
|
Verified
Meeting Coordination
8.7
1191
8.9
28051
|
Verified
8.8
1112
9.0
27150
|
Verified
8.9
359
8.9
27458
|
Verified
9.2
362
9.0
15171
|
Verified
Software Type
8.6
1039
8.9
26488
|
Verified
9.0
350
8.8
13937
|
Verified
8.9
267
9.2
15843
|
Verified
Agentic AI - Video Conferencing
9.4
8
7.8
442
9.4
8
7.8
441
9.8
8
7.9
437
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Calendar View
Not enough data
8.3
391
Not enough data
8.5
400
Shared Calendar
Not enough data
8.5
382
Not enough data
8.3
389
Accessibility
Not enough data
8.3
385
Not enough data
8.0
383
Integration
Not enough data
8.3
380
Not enough data
8.2
384
Not enough data
8.5
379
Notifications
Not enough data
8.3
383
Not enough data
7.9
380
Generative AI
Not enough data
7.4
301
Not enough data
7.5
308
Not enough data
7.6
311
Agentic AI - Calendar
Not enough data
7.8
121
Design
Not enough data
9.2
42
Not enough data
9.2
42
Not enough data
9.3
42
Collaboration
Not enough data
9.3
43
Not enough data
9.2
43
File Types
Not enough data
9.0
41
Not enough data
9.1
41
Not enough data
8.9
41
Edit & Revise
Not enough data
9.1
41
Not enough data
9.0
41
Not enough data
9.2
41
Integrate & Embed
Not enough data
9.3
45
Not enough data
9.1
42
Not enough data
9.3
44
Operating System
Not enough data
9.3
43
Not enough data
9.1
43
Not enough data
8.8
39
Generative AI
Not enough data
9.1
40
Not enough data
9.2
41
Not enough data
9.2
40
Not enough data
9.4
39
Not enough data
9.0
40
Agentic AI - Document Creation
Not enough data
9.3
23
Integrations
Not enough data
7.7
643
Not enough data
8.6
668
Not enough data
8.9
668
Not enough data
7.7
636
Not enough data
7.6
629
Branding & Customizatio
Not enough data
8.1
642
Not enough data
8.5
655
Not enough data
8.1
631
Automatic Rules & Configurations
Not enough data
8.4
639
Not enough data
8.5
651
Not enough data
8.4
654
Agentic AI - Business Scheduling
Not enough data
7.4
163
Not enough data
7.4
164
Seating Options
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.6
19
Not enough data
8.9
19
Tech Stack
Not enough data
8.5
21
Not enough data
8.8
20
Not enough data
9.2
22
Not enough data
8.5
19
Generative AI
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.2
19
Not enough data
7.5
19
Meeting Prep - AI Meeting Assistants
Not enough data
8.5
118
Not enough data
8.7
123
Not enough data
8.5
122
Meeting Automation - AI Meeting Assistants
Not enough data
8.9
136
Not enough data
8.7
122
Not enough data
8.7
122
Meeting Insights - AI Meeting Assistants
Not enough data
8.2
121
Not enough data
8.4
119
Not enough data
9.0
127
Accessibility - AI Meeting Assistants
Not enough data
8.3
117
Not enough data
8.6
124
Not enough data
8.3
114
Agentic AI - AI Meeting Assistants
Not enough data
7.8
76
Not enough data
7.8
76
Not enough data
8.0
76
Not enough data
7.9
76
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
900
|
Verified
Not enough data
8.3
437
|
Verified
Not enough data
9.1
711
|
Verified
Not enough data
8.4
457
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
630
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
9.1
691
|
Verified
Not enough data
Advanced Features
8.7
643
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
787
|
Verified
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Not enough data
Agentic AI - Productivity Bots
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.2
11
Agentic AI - UCaaS Platforms
Not enough data
7.2
6
Not enough data
7.8
6
Not enough data
8.6
6
Not enough data
8.3
6
Extensions
8.8
91
|
Verified
8.9
1480
|
Verified
9.2
97
|
Verified
8.8
1458
|
Verified
9.0
80
|
Verified
8.7
1366
Features
9.1
122
|
Verified
8.8
1375
|
Verified
Feature Not Available
8.7
1328
9.3
89
8.9
1766
|
Verified
9.3
113
|
Verified
9.2
2009
|
Verified
9.3
84
|
Verified
9.3
2086
|
Verified
8.9
99
|
Verified
8.8
1593
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Zoom Workplace are categorized as UCaaS Platforms and Video Conferencing
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and VoIP Providers
Zoom Workplace is categorized as AI Meeting Assistants, Business Instant Messaging, Business Scheduling, Desk Booking, Email Client, Screen Sharing, Collaborative Whiteboard, AI Writing Assistant, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, Virtual Classroom, and Productivity Bots
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Information Technology and Services
8.8%
Computer Software
8.3%
Marketing and Advertising
5.7%
Education Management
5.5%
Higher Education
4.8%
Other
66.9%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
How do you rate zoom for companies, what advantages does it offer?
48 Comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
28 Comments
DB
A unified communications platform that works as a soft phone and video conference tool both in desktop and mobile devices. Easy to use, integrated with all...Read more
What software do I need for zoom?
26 Comments
DK
You need zoom app which you can download free for mobile or pc . that's all.Read more
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