# Dialpad Connect vs Zoom Workplace Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoom Workplace excels in providing a seamless integration of various collaboration tools, combining meetings, chat, phone, and document sharing into one platform. Users appreciate the **AI Companion** feature, which enhances productivity by streamlining workflows without the need to switch between multiple applications.
- **Users say** that Dialpad Connect offers impressive flexibility as a cloud-based phone system, allowing them to operate effectively from anywhere without being tied to traditional hardware. This mobility is a significant advantage for those who need to stay connected on the go.
- **Reviewers mention** that Zoom Workplace has a notably quick setup process, with many users highlighting its intuitive onboarding wizard. This ease of implementation is a key factor for teams looking to adopt new technology without extensive training.
- **According to verified reviews** , Dialpad Connect is praised for its AI-driven features, such as effective call recording and recap capabilities. Users find these tools particularly useful for recalling important conversations, which can be a game-changer for maintaining clarity in communications.
- **G2 reviewers highlight** that Zoom Workplace consistently receives high marks for its overall user satisfaction, reflected in its superior G2 Score. Users frequently express their appreciation for the platform's reliability and performance, which they find to be superior to other systems they have used.
- **Users note** that while both platforms offer strong video conferencing capabilities, Zoom Workplace stands out with its additional features like **meeting notes** and **screen sharing** , which enhance the overall meeting experience. In contrast, Dialpad Connect's focus on voice conferencing and auto attendants caters well to businesses prioritizing telephony solutions.



| | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 4,163 | 56,368 | 
| **Largest Market Segment** | Small-Business (57.8% of reviews) | Small-Business (50.9% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | Free | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (130 reviews)
- Call Management (71 reviews)

Cons:
- Call Issues (57 reviews)
- Connection Issues (43 reviews)

### Zoom Workplace

Pros:
- Ease of Use (4633 reviews)
- Video Conferencing (2761 reviews)

Cons:
- Limited Features (1265 reviews)
- Zoom Issues (1209 reviews)

---
## Ratings Comparison
| Rating | Dialpad Connect | Zoom Workplace | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3223 reviews) | 9.2 (42701 reviews) | 
  | **Ease of Use** | 9.1 (3398 reviews) | 9.1 (42861 reviews) | 
  | **Ease of Setup** | 9.0 (1227 reviews) | 9.1 (13958 reviews) | 
  | **Ease of Admin** | 8.9 (1135 reviews) | 9.0 (12500 reviews) | 
  | **Quality of Support** | 8.5 (2510 reviews) | 8.7 (31562 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1059 reviews) | 9.1 (11674 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3072 reviews) | 8.4 (40158 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### Zoom Workplace

#### Entry-Level Pricing

Plan: Basic

Price: Free

Key Features:
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting

[Browse all 4 editions](https://www.g2.com/products/zoom-workplace/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Communication

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.3/10 | 31 |
| **Zoom Workplace** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Customer-facing Chatbot** | 7.7 (25 reviews) | Not enough data | 
| **Lead Qualification** | 7.5 (25 reviews) | Not enough data | 
| **Lead Follow-up** | 8.2 (25 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.1 (26 reviews) | Not enough data | 

#### Organization

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.1 (25 reviews) | Not enough data | 
| **Data Entry** | 8.9 (25 reviews) | Not enough data | 
| **Integrations / APIs** | 8.9 (25 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Coaching ** | 8.2 (26 reviews) | Not enough data | 
| **Peformance Tracking** | 8.4 (26 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **ROI Forecasting ** | 8.1 (24 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.0 (24 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 9.3 (16 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Virtual Classroom

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | 8.8/10 | 8211 |

#### Content Sharing

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Video Streaming** | Not enough data | 9.0 (6586 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.1 (6785 reviews) ✓ Verified | 
| **File Sharing** | Not enough data | 8.8 (6027 reviews) ✓ Verified | 

#### Collaboration

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Whiteboard** | Not enough data | 8.6 (5132 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | 9.1 (6776 reviews) ✓ Verified | 
| **Participation Controls** | Not enough data | 9.0 (6521 reviews) ✓ Verified | 
| **Survey Tools** | Not enough data | 8.7 (4988 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | 9.3 (7129 reviews) ✓ Verified | 

#### Functionality

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Technical Support** | Not enough data | 8.5 (5077 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 9.0 (6337 reviews) ✓ Verified | 
| **Markup Tools** | Not enough data | 8.7 (4827 reviews) ✓ Verified | 

#### Agentic AI - Virtual Classroom

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Adaptive Learning** | Not enough data | 8.0 (107 reviews) | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 718 |

#### Business Instant Messaging

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **File Sharing** | Not enough data | 8.6 (513 reviews) | 
| **Notifications** | Not enough data | 8.7 (528 reviews) | 
| **Search** | Not enough data | 8.5 (505 reviews) | 

#### Business Instant Messaging 

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Audio Conferencing** | Not enough data | 9.0 (524 reviews) | 
| **Video Conferencing** | Not enough data | 9.2 (543 reviews) | 

#### Business Instant Messaging

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Mobile Application** | Not enough data | 8.9 (510 reviews) | 
| **Web Application** | Not enough data | 8.9 (513 reviews) | 
| **Integrations** | Not enough data | 8.5 (508 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Text Summarization** | Not enough data | 8.5 (176 reviews) | 

#### AI - Business Instant Messaging

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **AI Powered Search** | Not enough data | 8.4 (172 reviews) | 
| **Smart Notifications** | Not enough data | 8.4 (173 reviews) | 
| **AI Powered Language Translation** | Not enough data | 8.3 (171 reviews) | 
| **Content Generation** | Not enough data | 8.2 (170 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (82 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.6 (77 reviews) | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | 8.7/10 | 116 |

#### Grammar

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Grammar Check** | Not enough data | 9.0 (75 reviews) | 
| **Tone Check** | Not enough data | 8.7 (75 reviews) | 
| **Sentence Formatting** | Not enough data | 9.0 (76 reviews) | 

#### Formatting

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Plagiarism Check** | Not enough data | 8.7 (72 reviews) | 
| **Style Editor** | Not enough data | 8.4 (70 reviews) | 
| **Citation Finder** | Not enough data | 8.5 (72 reviews) | 

#### Content 

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Idea Recommendation** | Not enough data | 8.7 (71 reviews) | 
| **Content Generation** | Not enough data | 8.5 (71 reviews) | 
| **Form Generation** | Not enough data | 8.6 (70 reviews) | 

#### Product Type

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Standalone Application** | Not enough data | 8.9 (70 reviews) | 
| **Plugin** | Not enough data | 8.8 (69 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | 9.0 (71 reviews) | 

### Collaborative Whiteboard

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 393 |

#### Design Tools

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Drawing** | Not enough data | 8.6 (294 reviews) | 
| **Marker Colors** | Not enough data | 8.5 (287 reviews) | 
| **Mind Mapping** | Not enough data | 8.2 (278 reviews) | 
| **Templates** | Not enough data | 8.3 (280 reviews) | 
| **Drag-and-Drop** | Not enough data | 8.6 (286 reviews) | 

#### Communication Tools

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Voting** | Not enough data | 8.7 (289 reviews) | 
| **Commenting** | Not enough data | 8.9 (292 reviews) | 

#### Integrations

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **CMS Integrations** | Not enough data | 8.2 (276 reviews) | 
| **Sharing** | Not enough data | 8.8 (288 reviews) | 

#### Software Offering

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **In-Browser** | Not enough data | 8.5 (283 reviews) | 
| **Desktop App** | Not enough data | 9.3 (294 reviews) | 
| **Mobile App** | Not enough data | 8.9 (288 reviews) | 

#### Agentic AI - Collaborative Whiteboard

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (78 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (77 reviews) | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | 8.8/10 | 24010 |

#### Presenter Tools

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Live Preview** | Not enough data | 9.0 (16928 reviews) | 
| **Notifications Blocker** | Not enough data | 8.6 (12631 reviews) ✓ Verified | 
| **Remote Control** | Not enough data | 8.7 (13568 reviews) ✓ Verified | 
| **Switch Presenter** | Not enough data | 8.9 (17373 reviews) ✓ Verified | 

#### Conferencing Options

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Group Live Chat** | Not enough data | 9.1 (19398 reviews) ✓ Verified | 
| **Audio Conferencing** | Not enough data | 9.2 (19556 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | 9.3 (21555 reviews) ✓ Verified | 

#### Application Tools

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Password Protection** | Not enough data | 8.9 (16003 reviews) ✓ Verified | 
| **Recording** | Not enough data | 9.1 (19242 reviews) ✓ Verified | 
| **In-Browser Application** | Not enough data | 8.8 (16115 reviews) ✓ Verified | 

#### Agentic AI - Screen Sharing

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Decision Making** | Not enough data | 7.5 (237 reviews) | 

### Screen and Video Capture

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | 8.4/10 | 580 |

#### Platform Basics

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Screen Capture** | Not enough data | 9.1 (415 reviews) | 
| **Video Capture** | Not enough data | 9.1 (413 reviews) | 
| **Image Editor** | Not enough data | 7.8 (379 reviews) | 

#### Platform Content

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Scrolling Capture** | Not enough data | 8.1 (375 reviews) | 
| **Text Extraction** | Not enough data | 7.8 (373 reviews) | 
| **Screen Record** | Not enough data | 9.0 (402 reviews) | 

#### Platform Additional Functionality

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **File Sharing** | Not enough data | 8.5 (400 reviews) | 
| **Platform Search** | Not enough data | 8.1 (375 reviews) | 

#### Agentic AI - Screen and Video Capture

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (134 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 176 |

#### Inbox Tools

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Unified Inbox** | Not enough data | 8.2 (101 reviews) | 
| **Filters** | Not enough data | 8.2 (103 reviews) | 
| **Reminders** | Not enough data | 8.8 (104 reviews) | 
| **Notifications** | Not enough data | 8.8 (104 reviews) | 

#### Coordination Tools

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Calendar** | Not enough data | 8.9 (112 reviews) | 
| **Contacts** | Not enough data | 8.8 (105 reviews) | 
| **Task Management** | Not enough data | 8.5 (104 reviews) | 

#### Software Options

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Desktop Application** | Not enough data | 9.1 (104 reviews) | 
| **Mobile Application** | Not enough data | 9.0 (103 reviews) | 

#### Email Client - Agentic AI

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (51 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (52 reviews) | 

### Visitor Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | 8.3/10 | 104 |

#### Platform Basics

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Visitor Check-In** | Not enough data | 8.8 (63 reviews) | 
| **Mail Management** | Not enough data | 8.2 (59 reviews) | 
| **Visitor Database** | Not enough data | 8.7 (38 reviews) | 
| **Reports & Analytics** | Not enough data | 8.7 (40 reviews) | 
| **Blacklist Screenings** | Not enough data | 8.2 (39 reviews) | 
| **Badge Issuance** | Not enough data | 8.0 (40 reviews) | 
| **Automation** | Not enough data | 8.3 (41 reviews) | 

#### Platform Data

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Automation** | Not enough data | 8.1 (60 reviews) | 
| **Analytics** | Not enough data | 8.3 (58 reviews) | 
| **Visitor Logs** | Not enough data | 8.2 (59 reviews) | 
| **Dashboard** | Not enough data | 8.4 (61 reviews) | 

#### Platform Interoperability

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Notifications** | Not enough data | 8.7 (64 reviews) | 
| **Hardware** | Not enough data | 8.2 (60 reviews) | 

#### Platform Additional Functionality

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Integration** | Not enough data | 8.5 (59 reviews) | 

#### Additional Functionality - Visitor Management

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **NDA & Contract Signing** | Not enough data | 8.0 (34 reviews) | 
| **Integrations with Relevant Software** | Not enough data | 8.0 (34 reviews) | 
| **Hardware Integration** | Not enough data | 8.5 (36 reviews) | 
| **Multi-lingual Support** | Not enough data | 7.7 (36 reviews) | 

#### Agentic AI - Visitor Management

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Decision Making** | Not enough data | 7.8 (26 reviews) | 

### Digital Signage

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | 8.2/10 | 45 |

#### Platform Basics

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Remotely Content Management** | Not enough data | 8.6 (25 reviews) | 
| **Content Scheduling** | Not enough data | 8.8 (26 reviews) | 
| **Multi-User Access** | Not enough data | 8.6 (28 reviews) | 

#### Platform Content

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Media Formats** | Not enough data | 8.5 (25 reviews) | 
| **Media Editor** | Not enough data | 7.9 (25 reviews) | 

#### Platform Interoperability

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Hardware** | Not enough data | 8.5 (27 reviews) | 

#### Platform Additional Functionality

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Screen Grouping** | Not enough data | 8.3 (28 reviews) | 
| **Asset Management Integration** | Not enough data | 8.0 (27 reviews) | 
| **Network Reporting** | Not enough data | 8.4 (24 reviews) | 

#### Agentic AI - Digital Signage

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 6.5 (8 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1588 |
| **Zoom Workplace** | 8.9/10 | 35627 |

#### Collaboration Tools

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Screen Sharing** | 8.7 (1270 reviews) | 9.2 (30789 reviews) ✓ Verified | 
| **Presentations** | 8.8 (287 reviews) | Feature Not Available | 
| **Whiteboarding** | 8.9 (44 reviews) | Feature Not Available | 
| **Live Chat** | 8.9 (322 reviews) | 9.1 (14832 reviews) ✓ Verified | 
| **Hand Raising** | 9.2 (47 reviews) | 9.1 (14821 reviews) ✓ Verified | 

#### Meeting Coordination

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | 8.9 (28178 reviews) ✓ Verified | 
| **Recording** | 8.8 (1107 reviews) | 9.0 (27228 reviews) ✓ Verified | 
| **Participant Permissions** | 8.9 (354 reviews) | 8.9 (27466 reviews) ✓ Verified | 
| **One-Click Join** | 9.2 (357 reviews) | 9.0 (15231 reviews) ✓ Verified | 

#### Software Type

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Mobile** | 8.6 (1033 reviews) | 8.9 (26537 reviews) ✓ Verified | 
| **Browser Application** | 9.0 (345 reviews) | 8.8 (13942 reviews) ✓ Verified | 
| **Desktop Application** | 8.9 (262 reviews) | 9.2 (15878 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | 7.8 (435 reviews) | 
| **Proactive Assistance** | Feature Not Available | 7.8 (436 reviews) | 
| **Decision Making** | Feature Not Available | 7.8 (413 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Responses

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.5/10 | 23 |
| **Zoom Workplace** | N/A | N/A |

#### Feedback Management

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Tagging** | 8.3 (20 reviews) | Not enough data | 
| **Segmentation** | 8.5 (19 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.8 (20 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Thematic Analysis** | 9.0 (20 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (20 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.5 (19 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Online Reviews** | 8.4 (18 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 7.6 (18 reviews) | Not enough data | 
| **Customer Service Channels** | 8.8 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | 8.7 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (18 reviews) | Not enough data | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | 8.1/10 | 562 |

#### Calendar View

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Multi-Calendar View** | Not enough data | 8.3 (392 reviews) | 
| **Customizable Viewing** | Not enough data | 8.5 (398 reviews) | 

#### Shared Calendar

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Calendar Collaboration** | Not enough data | 8.5 (385 reviews) | 
| **Multiple Calendar Management** | Not enough data | 8.3 (387 reviews) | 

#### Accessibility

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Screen Reader Compatibility** | Not enough data | 8.2 (381 reviews) | 
| **Keyboard Shortcuts** | Not enough data | 8.0 (378 reviews) | 

#### Integration

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Sync Multiple Calendars** | Not enough data | 8.3 (375 reviews) | 
| **Import Events** | Not enough data | 8.2 (381 reviews) | 
| **Software Integrations** | Not enough data | 8.5 (380 reviews) | 

#### Notifications

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Customized Calendar Notifications** | Not enough data | 8.3 (380 reviews) | 
| **Location-Based Alerts** | Not enough data | 7.9 (376 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **AI Text-to-Image** | Not enough data | 7.4 (299 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.5 (304 reviews) | 
| **AI Image-to-Text** | Not enough data | 7.5 (308 reviews) | 

#### Agentic AI - Calendar

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 7.7 (118 reviews) | 

### Document Creation

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | 9.2/10 | 77 |

#### Design

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Graphics** | Not enough data | 9.2 (43 reviews) | 
| **Templates** | Not enough data | 9.3 (43 reviews) | 
| **Themes** | Not enough data | 9.3 (43 reviews) | 

#### Collaboration

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Multi-User Collaboration** | Not enough data | 9.4 (46 reviews) | 
| **Real-Time Communication** | Not enough data | 9.3 (45 reviews) | 

#### File Types

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Export** | Not enough data | 9.0 (42 reviews) | 
| **Import** | Not enough data | 9.1 (42 reviews) | 
| **Web Publishing** | Not enough data | 8.9 (42 reviews) | 

#### Edit & Revise

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Revision History** | Not enough data | 9.1 (44 reviews) | 
| **Suggestion Mode** | Not enough data | 9.0 (42 reviews) | 
| **Document Editor** | Not enough data | 9.2 (42 reviews) | 

#### Integrate & Embed

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Calendar** | Not enough data | 9.3 (47 reviews) | 
| **Website** | Not enough data | 9.1 (43 reviews) | 
| **Applications** | Not enough data | 9.3 (45 reviews) | 

#### Operating System

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **PC Operating System** | Not enough data | 9.4 (45 reviews) | 
| **Mac Operating System** | Not enough data | 9.1 (45 reviews) | 
| **Linux Operating System** | Not enough data | 8.9 (41 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.1 (41 reviews) | 
| **AI Text Summarization** | Not enough data | 9.2 (42 reviews) | 
| **AI Text-to-Image** | Not enough data | 9.2 (41 reviews) | 
| **AI Text-to-Speech** | Not enough data | 9.4 (40 reviews) | 
| **AI Image-to-Text** | Not enough data | 9.0 (41 reviews) | 

#### Agentic AI - Document Creation

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Proactive Assistance** | Not enough data | 9.3 (23 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | 8.1/10 | 884 |

#### Integrations

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **MS Teams Integration** | Not enough data | 7.7 (644 reviews) | 
| **Email Integration** | Not enough data | 8.6 (672 reviews) | 
| **Zoom Integration** | Not enough data | 8.9 (673 reviews) | 
| **Google Meet Integration** | Not enough data | 7.7 (638 reviews) | 
| **Salesforce Integration** | Not enough data | 7.6 (631 reviews) | 

#### Branding & Customizatio

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Custom Booking Page** | Not enough data | 8.1 (643 reviews) | 
| **Personalized Links** | Not enough data | 8.5 (658 reviews) | 
| **Personalized Web Embed** | Not enough data | 8.1 (630 reviews) | 

#### Automatic Rules & Configurations

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Set Working Hours** | Not enough data | 8.4 (639 reviews) | 
| **Automatic Updates** | Not enough data | 8.5 (655 reviews) | 
| **Buffer Times** | Not enough data | 8.4 (653 reviews) | 

#### Agentic AI - Business Scheduling

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (165 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (168 reviews) | 

### Desk Booking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | 8.2/10 | 42 |

#### Seating Options

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Amenities** | Not enough data | 8.4 (19 reviews) | 
| **Automatic Grouping** | Not enough data | 8.1 (19 reviews) | 
| **Predefined Neighborhoods** | Not enough data | 8.6 (19 reviews) | 
| **Recurring Reservations** | Not enough data | 8.9 (19 reviews) | 

#### Tech Stack

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Moble App Offering** | Not enough data | 8.5 (21 reviews) | 
| **Employee Communications Integrations** | Not enough data | 8.8 (20 reviews) | 
| **Calendar Integrations** | Not enough data | 9.2 (23 reviews) | 
| **SSO Compatible** | Not enough data | 8.5 (19 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **AI Text-to-Image** | Not enough data | 7.6 (19 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.5 (19 reviews) | 
| **AI Text-to-3D** | Not enough data | 7.2 (19 reviews) | 
| **AI Image-to-Text** | Not enough data | 7.5 (19 reviews) | 

### AI Meeting Assistants

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 243 |

#### Meeting Prep - AI Meeting Assistants

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Agenda Management** | Not enough data | 8.5 (122 reviews) | 
| **Virtual Meeting Hosting** | Not enough data | 8.8 (131 reviews) | 
| **Automated Scheduling** | Not enough data | 8.5 (126 reviews) | 

#### Meeting Automation - AI Meeting Assistants

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Automated Note-Taking** | Not enough data | 9.0 (155 reviews) | 
| **Voice Recognition** | Not enough data | 8.7 (125 reviews) | 
| **Action Item Tracking** | Not enough data | 8.7 (129 reviews) | 

#### Meeting Insights - AI Meeting Assistants

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | 8.3 (122 reviews) | 
| **Personalization** | Not enough data | 8.5 (124 reviews) | 
| **Smart Summaries** | Not enough data | 9.1 (140 reviews) | 

#### Accessibility - AI Meeting Assistants

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Language Translation** | Not enough data | 8.4 (123 reviews) | 
| **Real-Time Transcription** | Not enough data | 8.6 (128 reviews) | 
| **Accessibility Guidelines Compliance** | Not enough data | 8.3 (116 reviews) | 

#### Agentic AI - AI Meeting Assistants

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (77 reviews) | 
| **Multi-step Planning** | Not enough data | 7.9 (78 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (80 reviews) | 
| **Decision Making** | Not enough data | 8.0 (81 reviews) | 

#### Meeting Capture & Retention - AI Meeting Assistants

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Bot Presence** | Not enough data | Not enough data | 
| **Meeting Moments Management** | Not enough data | Not enough data | 
| **Audio or Video Recording** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 989 |
| **Zoom Workplace** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 7.9 (25 reviews) | Not enough data | 
| **Call Management** | 9.2 (38 reviews) | Not enough data | 
| **Network monitoring** | 9.0 (27 reviews) | Not enough data | 
| **Integrations** | 8.7 (42 reviews) | Not enough data | 
| **Virtual PBX** | 7.6 (24 reviews) | Not enough data | 
| **SIP trunking services** | 8.1 (24 reviews) | Not enough data | 

#### Basic Communication

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Phone Calls** | 9.2 (924 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 8.3 (436 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 9.1 (718 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 8.4 (453 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.9 (633 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.1 (627 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (23 reviews) | Not enough data | 

#### Access

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Software Pairing** | 8.7 (519 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 8.7 (576 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 9.1 (690 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Hold Music** | 8.6 (641 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.3 (785 reviews) ✓ Verified | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.7/10 | 792 |
| **Zoom Workplace** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (10 reviews) | Not enough data | 

#### Calling

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Record Calls** | 9.0 (604 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 9.1 (635 reviews) | Not enough data | 
| **Click-to-Call** | 9.1 (650 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (12 reviews) | Not enough data | 

#### Contacts

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Personalization** | 8.7 (644 reviews) | Not enough data | 
| **Information Locater** | 8.6 (572 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (514 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Notes** | 8.5 (489 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (551 reviews) | Not enough data | 
| **Automated Voicemails** | 8.8 (263 reviews) | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | 
| **Sorts Prospects** | 8.3 (400 reviews) | Not enough data | 
| **Automated Note Taking** | 9.1 (13 reviews) | Not enough data | 

### Productivity Bots

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | 8.3/10 | 17 |

#### Agentic AI - Productivity Bots

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (11 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (12 reviews) | 
| **Decision Making** | Not enough data | 8.2 (11 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 159 |
| **Zoom Workplace** | 8.7/10 | 2573 |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.8 (10 reviews) | 

#### Extensions

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | 8.9 (1484 reviews) ✓ Verified | 
| **Native VoIP** | 9.2 (99 reviews) ✓ Verified | 8.8 (1460 reviews) ✓ Verified | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | 8.7 (1369 reviews) | 

#### Features

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Voicemail to Email** | 9.1 (124 reviews) ✓ Verified | 8.8 (1381 reviews) ✓ Verified | 
| **Voicemail to SMS** | Feature Not Available | 8.7 (1334 reviews) | 
| **File Sharing** | 9.3 (90 reviews) | 8.9 (1776 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | 9.2 (2023 reviews) ✓ Verified | 
| **Video Conferencing** | 9.3 (84 reviews) ✓ Verified | 9.3 (2107 reviews) ✓ Verified | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | 8.8 (1603 reviews) ✓ Verified | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Action Item Detection - AI Note-taking Software

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Action Item extraction** | Not enough data | Not enough data | 
| **Summary Generation** | Not enough data | Not enough data | 

#### Automatic Transcription - AI Note-taking Software

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Speech-to-text Transcription** | Not enough data | Not enough data | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Team-based Access** | Not enough data | Not enough data | 

#### Language & Accent Support - AI Note-taking Software

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | Not enough data | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Access Control** | Not enough data | Not enough data | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Semantic Search** | Not enough data | Not enough data | 

#### Speaker Identification - AI Note-taking Software

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Speaker Recognition** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 

#### Autonomy

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Dialpad Connect (7):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Zoom Workplace (16):** [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants), [Desk Booking Software](https://www.g2.com/categories/desk-booking), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Email Client Software](https://www.g2.com/categories/email-client), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [Collaborative Whiteboard Software](https://www.g2.com/categories/collaborative-whiteboard), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Virtual Classroom Software](https://www.g2.com/categories/virtual-classroom), [Productivity Bots Software](https://www.g2.com/categories/productivity-bots), [Visitor Management Software](https://www.g2.com/categories/visitor-management), [Digital Signage Software](https://www.g2.com/categories/digital-signage), [Document Creation Software](https://www.g2.com/categories/document-creation), [Screen and Video Capture Software](https://www.g2.com/categories/screen-and-video-capture), [Calendar Software](https://www.g2.com/categories/calendar-software), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | Zoom Workplace | 
|---|---|---|
| **Small-Business** | 57.8% | 50.9% | 
| **Mid-Market** | 32.7% | 31.3% | 
| **Enterprise** | 9.5% | 17.7% | 

### By Industry

#### Dialpad Connect

- **Marketing and Advertising:** 8.2%
- **Information Technology and Services:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

#### Zoom Workplace

- **Information Technology and Services:** 8.9%
- **Computer Software:** 8.3%
- **Marketing and Advertising:** 5.7%
- **Education Management:** 5.5%
- **Higher Education:** 4.7%
- **Non-Profit Organization Management:** 4.0%
- **Financial Services:** 3.4%
- **E-Learning:** 3.3%
- **Health, Wellness and Fitness:** 3.2%
- **Hospital & Health Care:** 2.6%
- **Other:** 50.4%

---
## Alternatives

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3371 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (919 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3552 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1826 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)

### Alternatives to Zoom Workplace

- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18889 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (47969 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (18897 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39010 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17095 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) — 4.5/5 stars (1234 reviews)
- [Adobe Connect](https://www.g2.com/products/adobe-connect/reviews) — 4.0/5 stars (974 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5817 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### Zoom Workplace

- Title: [How do you rate zoom for companies, what advantages does it offer?](https://www.g2.com/discussions/how-do-you-rate-zoom-for-companies-what-advantages-does-it-offer) — 48 comments, 15 upvotes
  > **Top comment:** "I like the fact that it works from any system, from phones to ipads, to your PCs, even has an app for apple car play.  The image seems to be more stable and..."
- Title: [What does Zoom do?](https://www.g2.com/discussions/what-does-zoom-do) — 29 comments, 11 upvotes
  > **Top comment:** "Creates a virtual live community place for connection and learning. "
- Title: [Is Zoom Workplace worth it?](https://www.g2.com/discussions/is-zoom-workplace-worth-it) — 26 comments, 36 upvotes
  > **Top comment:** "yes"
- Title: [What software do I need for zoom?](https://www.g2.com/discussions/what-software-do-i-need-for-zoom) — 26 comments, 10 upvotes
  > **Top comment:** "If you own a good laptop or computer, you can download it and it will be saved on your device."
- Title: [How do you add features in Zoom?](https://www.g2.com/discussions/how-do-you-add-features-in-zoom) — 17 comments, 1 upvote
  > **Top comment:** "Depending on which features you are trying to add, you would want to visit the Zoom Marketplace.

https://marketplace.zoom.us/

Best.

Peter K."

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**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-zoom-workplace)