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Compare Dialpad Connect and Zadarma Cloud PBX 
Featured Products
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (90.9% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$79.00 Per Month
Dialpad Connect
Star Rating
(3,946)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansZadarma Cloud PBX
Star Rating
(11)3.8 out of 5
Market Segments
Small-Business (90.9% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Zadarma Cloud PBX. Users appreciate features like AI-powered real-time transcription and sentiment analysis, which enhance call effectiveness and reduce the need for manual note-taking.
- Users say that Dialpad Connect offers a smoother implementation process, with many highlighting its intuitive onboarding wizard. In contrast, Zadarma Cloud PBX, while functional, has received feedback indicating that it may not be as user-friendly during setup.
- Reviewers mention that Dialpad Connect provides superior support quality, with a score that reflects a strong commitment to customer service. Users have noted the responsiveness and helpfulness of the support team, while Zadarma Cloud PBX has been critiqued for its less effective support experience.
- According to verified reviews, Dialpad Connect shines in its ease of use, with users praising its seamless integration and communication features. In comparison, while Zadarma Cloud PBX is recognized for its cost-effectiveness and advanced communication features, some users find it less intuitive for daily operations.
- G2 reviewers highlight Dialpad Connect's robust capabilities for phone and video calls, with users enjoying high-quality connections and features like screen sharing. On the other hand, Zadarma Cloud PBX, while effective for international calls, has received mixed feedback regarding its video call quality.
- Users appreciate Dialpad Connect's comprehensive feature set, including instant messaging and desk-to-desk calls, which enhance collaboration. In contrast, while Zadarma Cloud PBX offers essential features, some users feel it lacks the depth and versatility found in Dialpad Connect's offerings.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Zadarma Cloud PBX
Corporation - US/Canada
$79.00
Per Month
Per 20 users.
- Unlimited calls to the USA and Canada
- 8 virtual phone numbers, including two toll-free numbers
- Cloud storage
Free Trial
Dialpad Connect
Free Trial is available
Zadarma Cloud PBX
Free Trial is available
Ratings
Meets Requirements
8.9
3,195
6.9
7
Ease of Use
9.1
3,215
7.4
7
Ease of Setup
9.0
1,200
7.3
5
Ease of Admin
8.9
1,111
Not enough data
Quality of Support
8.5
2,484
5.5
7
Has the product been a good partner in doing business?
8.9
1,035
Not enough data
Product Direction (% positive)
8.2
3,050
5.0
7
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Basic Communication - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Features - Cloud PBX
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
900
|
Verified
7.6
7
8.3
437
|
Verified
4.3
5
9.1
711
|
Verified
6.4
6
8.4
457
|
Verified
5.0
5
8.9
636
|
Verified
5.6
6
9.2
630
|
Verified
6.2
7
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
6.1
6
8.7
578
|
Verified
6.4
6
9.1
691
|
Verified
6.0
5
Advanced Features
8.7
643
|
Verified
7.4
7
8.7
514
|
Verified
7.2
6
9.3
787
|
Verified
7.5
6
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Zadarma Cloud PBX are categorized as VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Zadarma Cloud PBX is categorized as Cloud PBX Platforms
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zadarma Cloud PBX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Information Technology and Services
18.2%
Writing and Editing
9.1%
Venture Capital & Private Equity
9.1%
Retail
9.1%
Music
9.1%
Other
45.5%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
What is PBX Zadarma?
1 Comment
Official Response from Zadarma Cloud PBX
Zadarma's cloud PBX - centralised communication solution for your business.
Virtual Zadarma PBX will help your business stay in touch 24/7. Regardless of...Read more
What are some features of a PBX?
1 Comment
Official Response from Zadarma Cloud PBX
I can explain the PBX common features on Zadarma PBX example. Zadarma PBX offers:
1. Call recording and call transfer with call performance statistics. 2....Read more
Zadarma Cloud PBX has no more discussions with answers
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