Compare Dialpad Connect and Webex Calling 
Featured Products
At a Glance
Market Segments
Small-Business (57.8% of reviews)
Mid-Market (41.1% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$0 user/mo
Dialpad Connect
Star Rating
(4,071)4.4 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansWebex Calling
Star Rating
(619)4.5 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in user experience, with many praising its clean interface that allows new team members to quickly adapt with minimal training. Users appreciate the ability to manage calls, messages, and meetings all in one platform, highlighting its reliable call quality.
- Users say that Webex Calling stands out for its seamless integration within the Cisco ecosystem, making it particularly beneficial for mid-sized businesses. Reviewers note fewer issues with call drops and latency, especially when used within the same network, which enhances the overall communication experience.
- According to verified reviews, Dialpad Connect offers a strong advantage in call management, with users noting its effectiveness in handling various communication tasks. The AI features are particularly appreciated, as they help users follow conversations more easily, making it a powerful tool for sales and customer interactions.
- Reviewers mention that Webex Calling is easy to implement and use, with many highlighting its accessibility from multiple devices, including phones and laptops. This flexibility is crucial for teams that have shifted to remote work, allowing for consistent communication regardless of location.
- G2 reviewers indicate that while Dialpad Connect has a strong focus on small businesses, it may not fully meet the needs of larger organizations. Some users have expressed challenges in configuration, suggesting that it might require more customization to fit specific workflows.
- Users report that Webex Calling's support quality is commendable, with many noting the responsiveness and helpfulness of the support team. This aspect is particularly important for businesses that rely on consistent communication tools, as it ensures that any issues can be resolved quickly.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Free Trial
Dialpad Connect
Free Trial is available
Webex Calling
No trial information availableRatings
Meets Requirements
8.9
3,209
9.2
491
Ease of Use
9.1
3,328
9.1
493
Ease of Setup
9.0
1,215
8.8
204
Ease of Admin
8.9
1,119
8.7
92
Quality of Support
8.5
2,497
8.9
462
Has the product been a good partner in doing business?
8.9
1,043
8.8
92
Product Direction (% positive)
8.2
3,062
9.2
481
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
9.0
27
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
Feature Not Available
Not enough data
9.4
18
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Not enough data
Feedback Analysis
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Not enough data
Feedback Sources
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform
Not enough data
8.9
24
Not enough data
8.9
26
Not enough data
8.9
24
Not enough data
8.8
25
Not enough data
8.8
24
Not enough data
8.7
25
Not enough data
9.0
25
Generative AI
Not enough data
8.7
23
Workforce Management
Not enough data
8.8
24
Not enough data
8.2
23
Call Center Infrastructure (CCI)
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.3
9
Not enough data
8.8
7
Administrative
Not enough data
8.9
25
Not enough data
9.1
25
Basic Communication - Cloud PBX
Not enough data
9.4
26
Not enough data
9.3
25
Not enough data
9.4
26
Not enough data
8.8
26
Not enough data
9.3
28
Not enough data
9.4
26
Advanced Features - Cloud PBX
Not enough data
8.8
23
Not enough data
8.0
24
Not enough data
8.8
27
Not enough data
8.3
25
Platform Basics - VoIP Providers
8.3
29
8.6
45
9.3
35
8.6
47
9.1
30
8.7
45
8.8
40
8.5
50
8.0
29
8.6
44
8.4
29
8.6
44
Basic Communication
9.2
915
|
Verified
9.3
359
|
Verified
8.3
438
|
Verified
9.1
335
|
Verified
9.1
717
|
Verified
9.0
331
|
Verified
8.4
458
|
Verified
8.9
327
8.9
636
|
Verified
9.1
349
|
Verified
9.2
632
|
Verified
9.0
336
|
Verified
Agentic AI - VoIP Providers
8.3
27
8.2
39
8.8
28
8.6
40
8.3
28
8.5
40
8.5
27
8.4
40
Access
8.7
523
|
Verified
9.0
310
8.8
580
|
Verified
8.8
306
9.1
693
|
Verified
9.0
306
|
Verified
Advanced Features
8.7
644
|
Verified
8.6
318
8.7
514
|
Verified
8.8
314
9.3
789
|
Verified
9.0
314
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
638
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
648
Not enough data
8.6
575
Not enough data
8.6
517
Not enough data
Insights
8.5
492
Not enough data
8.7
554
Not enough data
8.8
262
Not enough data
Feature Not Available
Not enough data
8.3
404
Not enough data
9.3
17
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
7.7
8
Not enough data
8.5
9
Not enough data
7.9
8
Not enough data
8.3
8
Extensions
8.8
91
|
Verified
9.2
131
|
Verified
9.2
98
|
Verified
9.3
133
|
Verified
9.1
81
|
Verified
9.3
101
Features
9.1
122
|
Verified
9.2
131
Feature Not Available
9.0
101
9.3
90
9.1
139
|
Verified
9.3
114
|
Verified
9.4
141
|
Verified
9.3
84
|
Verified
9.4
139
|
Verified
8.9
100
|
Verified
9.0
132
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Webex Calling are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Webex Calling is categorized as Cloud PBX Platforms and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.2%
Information Technology and Services
26.6%
Consumer Services
6.1%
Computer Software
5.9%
Telecommunications
5.4%
Marketing and Advertising
3.7%
Other
52.3%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
What are the benefits of Cisco Cloud Calling?
2 Comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is Webex calling free?
2 Comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
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