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Compare Dialpad Connect and Webex Calling 
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At a Glance
Market Segments
Small-Business (57.9% of reviews)
Mid-Market (41.0% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$0 user/mo
Dialpad Connect
Star Rating
(3,945)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansWebex Calling
Star Rating
(608)4.5 out of 5
Market Segments
Mid-Market (41.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0 user/mo
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dialpad Connect excels in phone call quality, scoring 9.2, while Webex Calling slightly leads with a score of 9.3. Reviewers mention that Dialpad's clarity and reliability make it a strong choice for everyday communication.
- Reviewers mention that Webex Calling offers superior video conferencing capabilities, scoring 9.4 compared to Dialpad Connect's 9.3. Users appreciate the seamless integration of features like virtual backgrounds and high-definition video, enhancing their meeting experiences.
- Users on G2 highlight that Dialpad Connect provides excellent voicemail to email functionality, scoring 9.1, while Webex Calling scores slightly higher at 9.2. Reviewers say this feature helps them manage communications more efficiently, ensuring they never miss important messages.
- G2 users report that both products have similar ease of use scores of 9.1, but Dialpad Connect shines in ease of setup with a score of 9.0 compared to Webex Calling's 8.8. Reviewers mention that Dialpad's straightforward onboarding process is a significant advantage for small businesses.
- Reviewers mention that Dialpad Connect's CCaaS option scores 9.0, while Webex Calling leads with 9.4. Users appreciate the advanced customer service features in Webex, such as call routing and analytics, which are crucial for mid-market businesses.
- Users report that Dialpad Connect has a strong focus on small businesses, with 58% of reviews coming from this segment, while Webex Calling is favored by mid-market companies, with 38.9% of reviews. Reviewers say this distinction influences the feature sets and support tailored to their specific needs.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Webex Calling
Basic Plan
$0
user/mo
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen sharing
Free Trial
Dialpad Connect
Free Trial is available
Webex Calling
No trial information availableRatings
Meets Requirements
8.9
3,195
9.2
482
Ease of Use
9.1
3,215
9.2
484
Ease of Setup
9.0
1,200
8.8
193
Ease of Admin
8.9
1,110
8.6
90
Quality of Support
8.6
2,484
8.9
453
Has the product been a good partner in doing business?
8.9
1,034
8.8
90
Product Direction (% positive)
8.2
3,050
9.2
472
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
361
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform
Not enough data
8.9
24
Not enough data
8.9
25
Not enough data
8.9
24
Not enough data
8.8
25
Not enough data
8.8
24
Not enough data
8.7
25
Not enough data
9.0
25
Generative AI
Not enough data
8.7
23
Workforce Management
Not enough data
8.8
24
Not enough data
8.2
23
Call Center Infrastructure (CCI)
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.3
9
Not enough data
8.8
7
Administrative
Not enough data
8.9
25
Not enough data
9.1
25
Basic Communication - Cloud PBX
Not enough data
9.3
25
Not enough data
9.3
25
Not enough data
9.3
25
Not enough data
8.8
24
Not enough data
9.3
25
Not enough data
9.2
24
Advanced Features - Cloud PBX
Not enough data
8.8
24
Not enough data
8.2
24
Not enough data
8.6
25
Not enough data
8.4
25
Platform Basics - VoIP Providers
8.3
29
8.7
44
9.3
31
8.8
45
9.1
29
8.6
45
8.5
31
8.5
46
8.0
29
8.6
44
8.4
29
8.7
44
Basic Communication
9.2
899
|
Verified
9.3
354
|
Verified
8.3
437
|
Verified
9.1
334
|
Verified
9.1
711
|
Verified
9.0
330
|
Verified
8.4
457
|
Verified
8.9
327
8.9
636
|
Verified
9.1
349
|
Verified
9.2
630
|
Verified
9.0
337
|
Verified
Agentic AI - VoIP Providers
8.3
27
8.2
39
8.8
28
8.6
40
8.3
28
8.4
39
8.5
27
8.5
40
Access
8.7
523
|
Verified
9.0
312
8.7
578
|
Verified
8.8
309
9.1
691
|
Verified
9.0
308
|
Verified
Advanced Features
8.7
643
|
Verified
8.7
320
8.7
514
|
Verified
8.9
316
9.3
787
|
Verified
9.0
315
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.2
15
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
7.9
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
8.3
7
Extensions
8.8
91
|
Verified
9.2
133
|
Verified
9.2
97
|
Verified
9.3
135
|
Verified
9.0
80
|
Verified
9.3
103
Features
9.1
122
|
Verified
9.2
133
Feature Not Available
9.1
103
9.3
89
9.1
140
|
Verified
9.3
113
|
Verified
9.4
141
|
Verified
9.3
84
|
Verified
9.4
139
|
Verified
8.9
99
|
Verified
9.0
133
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Webex Calling are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Webex Calling is categorized as Cloud PBX Platforms and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Calling
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Information Technology and Services
26.7%
Computer Software
6.2%
Consumer Services
5.8%
Telecommunications
5.5%
Marketing and Advertising
3.8%
Other
52.1%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
What are the benefits of Cisco Cloud Calling?
2 Comments
G2
I really liked how clear the sound is and there is no sound lag from the person we are calling.Read more
Which platform is Cisco Webex calling based upon?
2 Comments
DK
Cisco unified communication manager Read more
Is Webex calling free?
2 Comments
SD
There is a free version of Cisco Webex that provides basic meeting capabilities, but for more advanced features, larger meetings, and business-oriented...Read more
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