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Compare Dialpad Connect and Vitel Global Cloud PBX 
Featured Products
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Mid-Market (57.1% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
No pricing available
Dialpad Connect
Star Rating
(3,948)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansVitel Global Cloud PBX
Star Rating
(14)4.1 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Vitel Global Cloud PBXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in user satisfaction, boasting a significantly higher overall score compared to Vitel Global Cloud PBX. Users appreciate the AI-powered features, such as real-time transcription and sentiment analysis, which enhance call experiences and reduce the need for manual note-taking.
- According to verified reviews, Dialpad Connect has a robust implementation process, with many users highlighting its intuitive onboarding wizard. In contrast, Vitel Global Cloud PBX, while providing value for money, is still seen as being in its initial stages, which may affect the overall user experience.
- Users say that Dialpad Connect offers superior connectivity during work-related calls, making it easier to communicate effectively. This is a notable advantage over Vitel Global Cloud PBX, where users mention basic functionalities like call forwarding and conferencing but do not highlight advanced features.
- Reviewers mention that Dialpad Connect's ease of use is a standout feature, with a score reflecting its user-friendly interface. In comparison, while Vitel Global Cloud PBX is described as easy to work on, it lacks the same level of intuitive design that enhances daily usability.
- Users highlight the quality of support provided by both platforms, with both receiving equal ratings. However, Dialpad Connect's larger user base and more extensive feature set may lead to a more comprehensive support experience, as evidenced by the volume of recent reviews.
- G2 reviewers note that Dialpad Connect is particularly favored by small businesses, which make up a significant portion of its user base. This focus allows it to cater specifically to the needs of smaller teams, while Vitel Global Cloud PBX is more aligned with mid-market users, potentially limiting its appeal to smaller organizations.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Vitel Global Cloud PBX
No pricing availableFree Trial
Dialpad Connect
Free Trial is available
Vitel Global Cloud PBX
No trial information availableRatings
Meets Requirements
8.9
3,195
8.3
10
Ease of Use
9.1
3,215
8.8
10
Ease of Setup
9.0
1,200
Not enough data
Ease of Admin
8.9
1,111
Not enough data
Quality of Support
8.5
2,484
8.5
10
Has the product been a good partner in doing business?
8.9
1,035
Not enough data
Product Direction (% positive)
8.2
3,050
7.7
10
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
900
|
Verified
9.8
7
8.3
437
|
Verified
7.4
7
9.1
711
|
Verified
9.5
7
8.4
457
|
Verified
8.3
7
8.9
636
|
Verified
9.5
7
9.2
630
|
Verified
9.8
7
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
9.3
7
8.7
578
|
Verified
9.3
7
9.1
691
|
Verified
9.3
7
Advanced Features
8.7
643
|
Verified
9.8
7
8.7
514
|
Verified
9.5
7
9.3
787
|
Verified
9.5
7
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Vitel Global Cloud PBX are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Vitel Global Cloud PBX has no unique categories
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vitel Global Cloud PBX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Staffing and Recruiting
50.0%
Consulting
7.1%
Real Estate
7.1%
Marketing and Advertising
7.1%
Logistics and Supply Chain
7.1%
Other
21.4%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
Vitel Global Cloud PBX has no discussions with answers
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