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Compare Dialpad Connect and Vanillasoft 
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At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (58.6% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Contact Us 5 Users and Platform Fee Per Year
Dialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansVanillasoft
Star Rating
(566)4.5 out of 5
Market Segments
Small-Business (58.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us 5 Users and Platform Fee Per Year
Browse all 3 pricing plansDialpad Connect vs Vanillasoft
When assessing the two solutions, reviewers found Vanillasoft easier to use and do business with overall. However, reviewers felt that Dialpad Connect is easier to set up. Both products were equally easy to administer.
- Reviewers felt that Vanillasoft meets the needs of their business better than Dialpad Connect.
- When comparing quality of ongoing product support, reviewers felt that Vanillasoft is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vanillasoft over Dialpad Connect.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Vanillasoft
Core
Contact Us
5 Users and Platform Fee Per Year
A complete multi-channel engagement platform, including automated sales email nurturing. Powered by our lead prioritization engine, reps focus on the leads most likely to convert and leave the busy-work behind.
Pricing is per user, after a platform fee that includes initial set-up, ongoing support and updates.
- CRM
- Lead Management and Prioritization
- Email Automation
Free Trial
Dialpad Connect
Free Trial is available
Vanillasoft
No trial information availableRatings
Meets Requirements
8.9
3,196
9.0
452
Ease of Use
9.1
3,216
9.2
453
Ease of Setup
9.0
1,201
8.7
208
Ease of Admin
8.9
1,111
8.9
139
Quality of Support
8.5
2,485
9.0
425
Has the product been a good partner in doing business?
8.9
1,035
9.4
139
Product Direction (% positive)
8.2
3,051
8.7
428
Features by Category
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Integrated Workflows
Not enough data
8.9
208
|
Verified
Not enough data
8.4
206
|
Verified
Not enough data
9.1
214
|
Verified
Not enough data
8.6
180
|
Verified
Not enough data
8.7
194
|
Verified
Not enough data
8.7
120
Not enough data
8.6
112
Repeatability and Reportability
Not enough data
9.0
207
|
Verified
Not enough data
9.1
202
|
Verified
Not enough data
8.9
205
|
Verified
Not enough data
8.5
176
|
Verified
Not enough data
7.9
98
AI and Automation
Not enough data
8.3
117
Not enough data
8.1
111
Not enough data
8.4
111
Not enough data
8.0
97
Not enough data
7.7
93
Generative AI
Not enough data
7.7
51
Agentic AI - Sales Engagement
Not enough data
7.1
25
Not enough data
7.1
25
Not enough data
7.2
26
Not enough data
6.9
27
Not enough data
7.5
27
Not enough data
7.3
26
Not enough data
7.3
26
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
900
|
Verified
Not enough data
8.3
437
|
Verified
Not enough data
9.1
711
|
Verified
Not enough data
8.4
457
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
630
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
9.1
691
|
Verified
Not enough data
Advanced Features
8.7
643
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
787
|
Verified
Not enough data
Agentic AI - Lead Scoring
Not enough data
8.5
9
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Attribution
Not enough data
9.1
143
|
Verified
Not enough data
9.1
150
|
Verified
Not enough data
9.2
143
|
Verified
Discovery
Not enough data
9.2
145
|
Verified
Not enough data
8.8
123
|
Verified
Not enough data
8.8
137
|
Verified
Management
Not enough data
9.1
132
|
Verified
Not enough data
9.2
145
|
Verified
Platform
Not enough data
9.0
150
|
Verified
Not enough data
9.0
147
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
Not enough data
7.6
72
Not enough data
8.2
99
|
Verified
Not enough data
7.5
82
|
Verified
Not enough data
8.7
112
|
Verified
Personalization
Not enough data
8.3
106
Not enough data
8.8
155
|
Verified
Not enough data
9.1
168
|
Verified
Not enough data
8.3
82
Administrative
Not enough data
8.7
130
|
Verified
Not enough data
8.9
122
|
Verified
Not enough data
8.7
124
Agentic AI - Outbound Call Tracking
8.5
13
7.2
21
8.7
14
7.0
21
Calling
9.0
606
8.9
213
Feature Not Available
8.8
217
9.1
637
9.2
242
9.1
652
9.4
272
8.8
14
8.2
22
Contacts
8.7
649
9.0
275
8.6
576
9.0
252
8.6
517
9.3
248
Insights
8.5
493
9.4
287
8.7
554
9.2
265
Feature Not Available
8.8
208
Feature Not Available
8.8
249
8.3
405
8.9
239
9.3
16
6.9
22
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Vanillasoft are categorized as Outbound Call Tracking
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, VoIP Providers, and Video Conferencing
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vanillasoft
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Insurance
24.5%
Marketing and Advertising
13.0%
Higher Education
9.2%
Education Management
5.5%
Financial Services
4.8%
Other
43.0%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
Is there any way for vanilla soft to set up automatic emailing campaigns?
3 Comments
RS
Yes. VanillaSoft has robust email campaign features including customizable triggers, routing to particular agents/teams, etc. If you expect a high bounce...Read more
How does your dialer work? What type of dialer do you have?
2 Comments
Official Response from Vanillasoft
Our auto dialer makes one-to-one live phone calls. We offer two approaches:
- Preview dialing (click-to-call, a manual process where the agent clicks on an...Read more
How scalable and reliable is VanillaSoft?
2 Comments
Official Response from Vanillasoft
VanillaSoft is extremely reliable, boasting an actual uptime in excess of 99.9%. We operate multiple hosted servers to ensure that you have access to the...Read more
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