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Compare Dialpad Connect and Ultatel 
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At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (75.6% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Starting at $18.00 1 User Per Month
Dialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansUltatel
Star Rating
(45)4.7 out of 5
Market Segments
Small-Business (75.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $18.00 1 User Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in its AI-powered features, such as real-time transcription and sentiment analysis, which enhance call productivity by providing instant insights and reducing the need for manual note-taking. This is particularly beneficial for users who prioritize effective communication during calls.
- Users say that Ultatel stands out for its exceptional customer support, with many praising the immediate assistance they receive without long wait times. This level of support is a significant advantage for businesses that require reliable help during onboarding and ongoing use.
- Reviewers mention that Dialpad Connect offers a user-friendly experience, highlighted by its ease of use and setup. Users appreciate the intuitive onboarding process, which helps them get started quickly and efficiently, making it a strong choice for small businesses.
- According to verified reviews, Ultatel is recognized for its reliability and organizational features, such as call routing and voicemail management. Users find that these capabilities streamline communication across multiple departments, making it easier to manage business operations.
- G2 reviewers highlight that while Dialpad Connect has a higher overall satisfaction score, Ultatel's users rate it slightly better in specific areas like quality of support and product direction. This indicates that Ultatel may be a better fit for businesses that prioritize ongoing support and product development.
- Users report that Dialpad Connect's pricing is higher compared to Ultatel, which starts at a lower entry-level price. This could be a deciding factor for budget-conscious small businesses looking for effective communication solutions without breaking the bank.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Ultatel
Essential
Starting at $18.00
1 User Per Month
- Complete Business Phone System & Service (Voice, SMS/MMS, Chat, Video)
- Unlimited US & Canada Calling
- Business SMS and MMS
Free Trial
Dialpad Connect
Free Trial is available
Ultatel
No trial information availableRatings
Meets Requirements
8.9
3,196
9.3
44
Ease of Use
9.1
3,216
9.4
45
Ease of Setup
9.0
1,201
9.3
32
Ease of Admin
8.9
1,111
8.9
32
Quality of Support
8.5
2,485
9.5
39
Has the product been a good partner in doing business?
8.9
1,035
9.2
30
Product Direction (% positive)
8.2
3,051
9.7
45
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Channels
Not enough data
9.7
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.3
7
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Functions
Not enough data
9.8
7
Not enough data
10.0
6
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
10.0
7
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
9.7
5
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
9.8
7
Not enough data
9.4
8
Not enough data
10.0
7
Not enough data
9.2
6
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform Basics - VoIP Providers
8.3
29
8.0
5
9.3
31
9.2
8
9.1
29
6.9
6
8.6
32
6.1
6
8.0
29
5.7
5
8.4
29
7.7
5
Basic Communication
9.2
900
|
Verified
9.6
38
8.3
437
|
Verified
8.1
32
9.1
711
|
Verified
8.8
36
8.4
457
|
Verified
7.9
28
8.9
636
|
Verified
9.3
34
9.2
630
|
Verified
9.3
27
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
8.0
27
8.7
578
|
Verified
7.7
22
9.1
691
|
Verified
8.3
23
Advanced Features
8.7
643
|
Verified
8.8
31
8.7
514
|
Verified
9.5
32
9.3
787
|
Verified
9.6
35
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Ultatel are categorized as UCaaS Platforms, VoIP Providers, and Video Conferencing
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, and Outbound Call Tracking
Ultatel is categorized as Contact Center
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Ultatel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Non-Profit Organization Management
11.1%
Hospital & Health Care
8.9%
Information Technology and Services
6.7%
Health, Wellness and Fitness
6.7%
Construction
6.7%
Other
60.0%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
Ultatel has no discussions with answers
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