# Dialpad Connect, Twilio vs MSG91 Comparison

| | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 4,158 | 518 | 199 | 
| **Largest Market Segment** | Small-Business (57.9% of reviews) | Small-Business (51.6% of reviews) | Small-Business (67.6% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | No pricing available | Pay As You Go Per Month | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (130 reviews)
- Call Management (71 reviews)

Cons:
- Call Issues (57 reviews)
- Connection Issues (43 reviews)

### Twilio

Pros:
- Ease of Use (40 reviews)
- Easy Integrations (30 reviews)

Cons:
- Expensive (26 reviews)
- Poor Customer Support (23 reviews)

### MSG91

Pros:
- Customer Support (96 reviews)
- Helpful (93 reviews)

Cons:
- Dashboard Issues (20 reviews)
- Lack of Clarity (17 reviews)

---
## Ratings Comparison
| Rating | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (3215 reviews) | 8.7 (374 reviews) | 8.8 (128 reviews) | 
  | **Ease of Use** | 9.1 (3390 reviews) | 8.2 (382 reviews) | 8.8 (128 reviews) | 
  | **Ease of Setup** | 9.0 (1221 reviews) | 7.7 (221 reviews) | 9.0 (117 reviews) | 
  | **Ease of Admin** | 8.9 (1128 reviews) | 7.9 (196 reviews) | 8.7 (71 reviews) | 
  | **Quality of Support** | 8.5 (2503 reviews) | 7.8 (340 reviews) | 8.9 (127 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1052 reviews) | 8.0 (187 reviews) | 9.0 (70 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3066 reviews) | 8.3 (362 reviews) | 9.3 (116 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### Twilio

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### MSG91

#### Entry-Level Pricing

Plan: Starter — Pick Your Channel & Start Fast

Price: Pay As You Go Per Month

Description: Best for startups and small businesses getting started with 1–2 communication channels.
Launch quickly with flexible, usage-based pricing and no long-term commitment.Charges vary by channel, country, and message type. No monthly commitment.Usage-based pricing. Add funds to a prepaid wallet and consume credits across MSG91 products (WhatsApp, SMS/OTP, Voice, Email, Chatbot). 

Key Features:
- Usage-based pricing (pay-as-you-go)
- Prepaid wallet system (add funds & use across services)
- No monthly commitment

[Browse all 3 editions](https://www.g2.com/products/msg91/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Multi-Factor Authentication (MFA)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **MSG91** | N/A | N/A |

#### Authentication type

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **SMS-Based** | Not enough data | Not enough data | Not enough data | 
| **Voice-Based Telephony** | Not enough data | Not enough data | Not enough data | 
| **Email-Based** | Not enough data | Not enough data | Not enough data | 
| **Hardware Token-Based** | Not enough data | Not enough data | Not enough data | 
| **Software Token** | Not enough data | Not enough data | Not enough data | 
| **Biometric Factor** | Not enough data | Not enough data | Not enough data | 
| **Mobile-Push** | Not enough data | Not enough data | Not enough data | 
| **Risk-Based Authentication** | Not enough data | Not enough data | Not enough data | 

#### Functionality

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Multi-Device Sync** | Not enough data | Not enough data | Not enough data | 
| **Backup** | Not enough data | Not enough data | Not enough data | 

#### Implementation

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Easy Setup** | Not enough data | Not enough data | Not enough data | 
| **Mobile SDK** | Not enough data | Not enough data | Not enough data | 
| **Web SDK** | Not enough data | Not enough data | Not enough data | 

### Transactional Email

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **MSG91** | 10.0/10 | 12 |

#### Administration

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Template Creation** | Not enough data | Not enough data | Not enough data | 
| **Preset Template Availability** | Not enough data | Not enough data | Not enough data | 
| **Custom Unsubscribe** | Not enough data | Not enough data | Not enough data | 
| **Email Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Detailed Server Logs** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 

#### Integrations

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Webhooks** | Not enough data | Not enough data | Not enough data | 
| **Event Tracking API** | Not enough data | Not enough data | Not enough data | 
| **Mail Send API** | Not enough data | Not enough data | Not enough data | 
| **Spam Filter Testing** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Custom Tracking Domain** | Not enough data | Not enough data | Not enough data | 
| **Multiple Domains** | Not enough data | Not enough data | Not enough data | 
| **Dedicated IP** | Not enough data | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | Not enough data | 
| **Sender Reputation Management** | Not enough data | Not enough data | Not enough data | 
| **Tracking & Reporting** | Not enough data | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | 10.0 (6 reviews) | 
| **Performance and Reliability** | Not enough data | Not enough data | 10.0 (7 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.3/10 | 31 |
| **Twilio** | N/A | N/A |
| **MSG91** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Customer-facing Chatbot** | 7.7 (25 reviews) | Not enough data | Not enough data | 
| **Lead Qualification** | 7.5 (25 reviews) | Not enough data | Not enough data | 
| **Lead Follow-up** | 8.2 (25 reviews) | Not enough data | Not enough data | 
| **Meeting Scheduling ** | 8.1 (26 reviews) | Not enough data | Not enough data | 

#### Organization

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | 8.1 (25 reviews) | Not enough data | Not enough data | 
| **Data Entry** | 8.9 (25 reviews) | Not enough data | Not enough data | 
| **Integrations / APIs** | 8.9 (25 reviews) | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Coaching ** | 8.2 (26 reviews) | Not enough data | Not enough data | 
| **Peformance Tracking** | 8.4 (26 reviews) | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **ROI Forecasting ** | 8.1 (24 reviews) | Not enough data | Not enough data | 
| **Sales Forecasting ** | 8.0 (24 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.3 (16 reviews) | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **MSG91** | 9.8/10 | 20 |

#### Text Messaging

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Bulk SMS** | Not enough data | Not enough data | 10.0 (8 reviews) | 
| **Two-Way Text Messaging** | Not enough data | Not enough data | Not enough data | 
| **Text Scheduler** | Not enough data | Not enough data | Not enough data | 
| **Automatic Replies** | Not enough data | Not enough data | Not enough data | 
| **Automatic URL Shortening** | Not enough data | Not enough data | Not enough data | 
| **MMS Marketing** | Not enough data | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Transactional SMS** | Not enough data | Not enough data | 10.0 (6 reviews) | 

#### SMS Platform

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Reporting** | Not enough data | Not enough data | 9.3 (10 reviews) | 
| **Automation** | Not enough data | Not enough data | 9.5 (7 reviews) | 
| **White Label** | Not enough data | Not enough data | Not enough data | 
| **Text-to-Landline** | Not enough data | Not enough data | Feature Not Available | 
| **Short Codes** | Not enough data | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | 10.0 (10 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1587 |
| **Twilio** | N/A | N/A |
| **MSG91** | N/A | N/A |

#### Collaboration Tools

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Screen Sharing** | 8.7 (1271 reviews) | Not enough data | Not enough data | 
| **Presentations** | 8.8 (287 reviews) | Not enough data | Not enough data | 
| **Whiteboarding** | 8.9 (44 reviews) | Not enough data | Not enough data | 
| **Live Chat** | 8.9 (322 reviews) | Not enough data | Not enough data | 
| **Hand Raising** | 9.2 (47 reviews) | Not enough data | Not enough data | 

#### Meeting Coordination

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | Not enough data | Not enough data | 
| **Recording** | 8.8 (1107 reviews) | Not enough data | Not enough data | 
| **Participant Permissions** | 8.9 (354 reviews) | Not enough data | Not enough data | 
| **One-Click Join** | 9.2 (357 reviews) | Not enough data | Not enough data | 

#### Software Type

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Mobile** | 8.6 (1033 reviews) | Not enough data | Not enough data | 
| **Browser Application** | 9.0 (345 reviews) | Not enough data | Not enough data | 
| **Desktop Application** | 8.9 (262 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | Not enough data | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio** | 7.8/10 | 129 |
| **MSG91** | 8.8/10 | 110 |

#### Functionality

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Ease Of Integration** | Not enough data | 8.1 (113 reviews) ✓ Verified | 9.5 (64 reviews) ✓ Verified | 
| **API Call Speed** | Not enough data | 8.3 (104 reviews) ✓ Verified | 9.2 (33 reviews) ✓ Verified | 
| **Communication Varieties** | Not enough data | 8.3 (109 reviews) ✓ Verified | 8.8 (52 reviews) ✓ Verified | 

#### Support

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Documentation** | Not enough data | 7.5 (108 reviews) ✓ Verified | 8.4 (35 reviews) ✓ Verified | 
| **Community Support** | Not enough data | Feature Not Available | 8.2 (19 reviews) | 
| **Professional Support** | Not enough data | 6.9 (110 reviews) ✓ Verified | 8.9 (83 reviews) ✓ Verified | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **MSG91** | N/A | N/A |

#### Responses

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.5/10 | 22 |
| **Twilio** | N/A | N/A |
| **MSG91** | N/A | N/A |

#### Feedback Management

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Tagging** | 8.3 (20 reviews) | Not enough data | Not enough data | 
| **Segmentation** | 8.5 (19 reviews) | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | 8.8 (20 reviews) | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Thematic Analysis** | 9.0 (20 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | 8.8 (20 reviews) | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | 8.5 (19 reviews) | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Online Reviews** | 8.4 (18 reviews) | Not enough data | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | Not enough data | 
| **Social Media** | 7.6 (18 reviews) | Not enough data | Not enough data | 
| **Customer Service Channels** | 8.8 (18 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **AI Text Generation** | 8.7 (18 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.8 (18 reviews) | Not enough data | Not enough data | 

### Video Platform as a Service (VPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio** | 6.9/10 | 15 |
| **MSG91** | N/A | N/A |

#### API Features

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Live Chat** | Not enough data | 6.7 (12 reviews) | Not enough data | 
| **Screen Sharing** | Not enough data | 6.7 (12 reviews) | Not enough data | 
| **Subtitles and Closed Captions** | Not enough data | 6.7 (13 reviews) | Not enough data | 
| **Custom Video Player** | Not enough data | 7.3 (11 reviews) | Not enough data | 
| **Live Simulcasting** | Not enough data | 7.0 (11 reviews) | Not enough data | 

#### Security and Compliance

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Encryption** | Not enough data | 6.5 (11 reviews) | Not enough data | 
| **Watermarking** | Not enough data | 6.7 (11 reviews) | Not enough data | 
| **HIPAA Compliance** | Not enough data | 7.2 (13 reviews) | Not enough data | 
| **GDPR Compliance** | Not enough data | 7.3 (11 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio** | 4.9/10 | 5 |
| **MSG91** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Call Management** | Not enough data | 4.7 (5 reviews) | Not enough data | 
| **Communication Management** | Not enough data | 5.0 (5 reviews) | Not enough data | 
| **Scalability** | Not enough data | 5.0 (5 reviews) | Not enough data | 
| **Integrations** | Not enough data | 5.7 (5 reviews) | Not enough data | 
| **Mobile Accessibility** | Not enough data | 5.3 (5 reviews) | Not enough data | 
| **Accessibility** | Not enough data | 5.3 (5 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Security and Compliance** | Not enough data | 4.7 (5 reviews) | Not enough data | 
| **Analytics and Reporting** | Not enough data | 4.3 (5 reviews) | Not enough data | 
| **Support and Reliability** | Not enough data | 3.7 (5 reviews) | Not enough data | 
| **Automated attendant** | Not enough data | 5.0 (5 reviews) | Not enough data | 

### Phone Verification

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **MSG91** | N/A | N/A |

#### Platform Basics - Phone Verification

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Accuracy** | Not enough data | Not enough data | Not enough data | 
| **Call Screening** | Not enough data | Not enough data | Not enough data | 
| **Scalability** | Not enough data | Not enough data | Not enough data | 
| **Security Measures** | Not enough data | Not enough data | Not enough data | 
| **Reliable Delivery** | Not enough data | Not enough data | Not enough data | 
| **Customizable Workflows** | Not enough data | Not enough data | Not enough data | 

#### Additional Features - Phone Verification

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Integration Abilities** | Not enough data | Not enough data | Not enough data | 
| **Compliance with Regulations** | Not enough data | Not enough data | Not enough data | 
| **Reporting and Analytics** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Phone Verification

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 

### WhatsApp Marketing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **MSG91** | 10.0/10 | 10 |

#### WhatsApp Messaging - WhatsApp Marketing

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Transactional Messages** | Not enough data | Not enough data | Not enough data | 
| **Bulk WhatsApp Messaging** | Not enough data | Not enough data | Not enough data | 
| **Conversational Messaging** | Not enough data | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Promotional Messages** | Not enough data | Not enough data | Not enough data | 
| **Automated Replies** | Not enough data | Not enough data | Not enough data | 

#### WhatsApp Business Platform - WhatsApp Marketing

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **API Integration** | Not enough data | Not enough data | 10.0 (6 reviews) | 
| **WhatsApp Commerce** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 979 |
| **Twilio** | N/A | N/A |
| **MSG91** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.0 (24 reviews) | Not enough data | Not enough data | 
| **Call Management** | 9.3 (35 reviews) | Not enough data | Not enough data | 
| **Network monitoring** | 9.0 (27 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.6 (37 reviews) | Not enough data | Not enough data | 
| **Virtual PBX** | 7.6 (24 reviews) | Not enough data | Not enough data | 
| **SIP trunking services** | 8.1 (24 reviews) | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Phone Calls** | 9.2 (919 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Calls** | 8.3 (436 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Instant Messaging** | 9.1 (716 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Screen Sharing** | 8.4 (453 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conference Calls** | 8.9 (632 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | 9.1 (627 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.9 (22 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.5 (24 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.0 (23 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.2 (22 reviews) | Not enough data | Not enough data | 

#### Access

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Software Pairing** | 8.7 (518 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Browser Extension** | 8.7 (575 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Individual Download** | 9.1 (689 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Hold Music** | 8.6 (641 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | Not enough data | Not enough data | 
| **VOiP Number** | 9.3 (785 reviews) ✓ Verified | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **MSG91** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 789 |
| **Twilio** | N/A | N/A |
| **MSG91** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.8 (9 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.2 (10 reviews) | Not enough data | Not enough data | 

#### Calling

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Record Calls** | 9.0 (602 reviews) | Not enough data | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | Not enough data | 
| **Call Types** | 9.1 (634 reviews) | Not enough data | Not enough data | 
| **Click-to-Call** | 9.1 (648 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | 8.3 (10 reviews) | Not enough data | Not enough data | 

#### Contacts

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Personalization** | 8.7 (644 reviews) | Not enough data | Not enough data | 
| **Information Locater** | 8.6 (571 reviews) | Not enough data | Not enough data | 
| **Record Prospect Data** | 8.6 (513 reviews) | Not enough data | Not enough data | 

#### Insights

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Notes** | 8.5 (488 reviews) | Not enough data | Not enough data | 
| **Daily Summary** | 8.7 (550 reviews) | Not enough data | Not enough data | 
| **Automated Voicemails** | 8.8 (262 reviews) | Not enough data | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | Not enough data | 
| **Sorts Prospects** | 8.3 (400 reviews) | Not enough data | Not enough data | 
| **Automated Note Taking** | 9.1 (13 reviews) | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 158 |
| **Twilio** | N/A | N/A |
| **MSG91** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

#### Extensions

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Native VoIP** | 9.2 (98 reviews) ✓ Verified | Not enough data | Not enough data | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Features

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Voicemail to Email** | 9.1 (123 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | Not enough data | 
| **File Sharing** | 9.3 (90 reviews) | Not enough data | Not enough data | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Conferencing** | 9.3 (84 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | Not enough data | Not enough data | 

### RCS Business Messaging

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **MSG91** | N/A | N/A |

#### Messaging - RCS Business Messaging

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Rich Media** | Not enough data | Not enough data | Not enough data | 
| **Interactive Messages** | Not enough data | Not enough data | Not enough data | 
| **Branded Templates** | Not enough data | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | Not enough data | 
| **Conversational RCS** | Not enough data | Not enough data | Not enough data | 
| **Transactional RCS** | Not enough data | Not enough data | Not enough data | 
| **Promotional RCS** | Not enough data | Not enough data | Not enough data | 

#### Security / Verification - RCS Business Messaging

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Verified Sender** | Not enough data | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | Not enough data | 
| **Authentification** | Not enough data | Not enough data | Not enough data | 

#### Analytics / Deliverability - RCS Business Messaging

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Read Receipts** | Not enough data | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | Not enough data | 
| **SMS Fallback** | Not enough data | Not enough data | Not enough data | 

#### AI - RCS Business Messaging

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **AI** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **MSG91** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | Not enough data | 

#### Autonomy

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Twilio** | N/A | N/A |
| **MSG91** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Dialpad Connect (9):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Twilio (7):** [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Video Platform as a Service (VPaaS) Software](https://www.g2.com/categories/video-platform-as-a-service-vpaas), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to MSG91 (7):** [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging), [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [Transactional Email Software](https://www.g2.com/categories/transactional-email), [Multi-Factor Authentication (MFA) Software](https://www.g2.com/categories/multi-factor-authentication-mfa), [Phone Verification Software](https://www.g2.com/categories/phone-verification)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | Twilio | MSG91 | 
|---|---|---|---|
| **Small-Business** | 57.9% | 51.6% | 67.6% | 
| **Mid-Market** | 32.7% | 30.0% | 28.8% | 
| **Enterprise** | 9.5% | 18.4% | 3.6% | 

### By Industry

#### Dialpad Connect

- **Marketing and Advertising:** 8.2%
- **Information Technology and Services:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.4%

#### Twilio

- **Computer Software:** 17.5%
- **Information Technology and Services:** 11.2%
- **Marketing and Advertising:** 6.8%
- **Financial Services:** 5.0%
- **Internet:** 4.8%
- **Health, Wellness and Fitness:** 4.6%
- **Telecommunications:** 3.9%
- **Real Estate:** 2.7%
- **Hospital & Health Care:** 2.5%
- **Non-Profit Organization Management:** 2.5%
- **Other:** 38.5%

#### MSG91

- **Computer Software:** 14.4%
- **Information Technology and Services:** 8.6%
- **Financial Services:** 7.9%
- **Education Management:** 7.9%
- **Marketing and Advertising:** 5.8%
- **Hospital & Health Care:** 5.0%
- **Apparel & Fashion:** 5.0%
- **Retail:** 4.3%
- **Health, Wellness and Fitness:** 3.6%
- **Hospitality:** 2.9%
- **Other:** 34.5%

---
## Alternatives

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3366 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1355 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (915 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56363 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3549 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1773 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)

### Alternatives to Twilio

- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (477 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews)
- [Infobip](https://www.g2.com/products/infobip/reviews) — 4.3/5 stars (58 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)

### Alternatives to MSG91

- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews)
- [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews)
- [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews)
- [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (477 reviews)
- [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews)
- [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews)
- [Dotdigital](https://www.g2.com/products/dotdigital/reviews) — 4.4/5 stars (1199 reviews)
- [SendPulse](https://www.g2.com/products/sendpulse/reviews) — 4.6/5 stars (713 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2561 reviews)
- [Braze](https://www.g2.com/products/braze/reviews) — 4.5/5 stars (1681 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### Twilio

- Title: [Is it possible to do automated skype message using twilio](https://www.g2.com/discussions/is-it-possible-to-do-automated-skype-message-using-twilio) — 2 comments, 1 upvote
  > **Top comment:** "There's no specific API for sending Skype messages, like there is for WhatsApp for example, BUT you could use the Programmable SMS API to send an SMS to a..."
- Title: [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) — 1 comment
  > **Top comment:** "As a Whatsapp Business provider"
- Title: [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) — 1 comment
  > **Top comment:** "Never had an issue in more than 3 years using it that impacted my business in a significative way"
- Title: [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) — 1 comment
  > **Top comment:** "using Twilio as one of my cloud pabx alternatives."

### MSG91

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-twilio-vs-msg91)