Compare Dialpad Connect and Telnyx CPaaS 
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (80.8% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Pay As You Go
Dialpad Connect
Star Rating
(4,075)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansTelnyx CPaaS
Star Rating
(524)4.7 out of 5
Market Segments
Small-Business (80.8% of reviews)
Pros & Cons
Entry-Level Pricing
Pay As You Go
Free Trial is available
Learn more about Telnyx CPaaSSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect excels in user experience, with many praising its clean interface that allows new team members to quickly adapt with minimal training. Users appreciate the ability to manage calls, messages, and meetings all in one platform, highlighting the reliable call quality and AI features that enhance conversation tracking.
- Users say that Telnyx CPaaS stands out for its affordability and solid call quality, making it a popular choice among small businesses. Reviewers have noted the ease of obtaining US phone numbers for inbound calls and SMS, which is particularly beneficial for app developers looking for reliable communication solutions.
- According to verified reviews, Dialpad Connect has a higher overall satisfaction score, reflecting its strong performance in areas like call management and integrations with tools like Salesforce and Hubspot. Users have highlighted the seamless API connections that enhance their sales tracking capabilities.
- Reviewers mention that Telnyx CPaaS offers excellent documentation and proactive customer support, which users find helpful during implementation. This level of support has been particularly appreciated by those facing challenges with SIP server integrations, showcasing Telnyx's commitment to customer success.
- G2 reviewers indicate that both products have similar scores for ease of setup and use, but Dialpad Connect's intuitive onboarding process is frequently highlighted as a key advantage. Users find it easy to get started, which can be crucial for businesses looking to minimize downtime during transitions.
- Users report that while Dialpad Connect has a higher G2 Score, Telnyx CPaaS receives praise for its cost-effective pricing model, allowing businesses to pay as they go. This flexibility can be particularly appealing for startups and small businesses that may have fluctuating communication needs.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Free Trial
Dialpad Connect
Free Trial is available
Telnyx CPaaS
Free Trial is available
Ratings
Meets Requirements
8.9
3,207
9.4
441
Ease of Use
9.1
3,326
9.1
453
Ease of Setup
9.0
1,213
9.0
390
Ease of Admin
8.9
1,121
9.2
334
Quality of Support
8.5
2,494
9.2
438
Has the product been a good partner in doing business?
8.9
1,045
9.3
324
Product Direction (% positive)
8.2
3,060
9.2
434
Features by Category
Lead Facilitation
7.7
25
Not enough data
7.5
25
Not enough data
8.2
25
Not enough data
8.1
26
Not enough data
Organization
8.1
25
Not enough data
8.9
25
Not enough data
8.9
25
Not enough data
Performance Analysis
8.2
26
Not enough data
8.4
26
Not enough data
Sales Analysis
8.1
24
Not enough data
8.0
24
Not enough data
Generative AI
Feature Not Available
Not enough data
9.3
16
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration Tools
8.7
1271
Not enough data
8.8
287
Not enough data
8.9
44
Not enough data
8.9
322
Not enough data
9.2
47
Not enough data
Meeting Coordination
8.7
1186
Not enough data
8.8
1107
Not enough data
8.9
354
Not enough data
9.2
357
Not enough data
Software Type
8.6
1034
Not enough data
9.0
345
Not enough data
8.9
262
Not enough data
Agentic AI - Video Conferencing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Functionality
Not enough data
8.8
253
|
Verified
Not enough data
8.9
230
|
Verified
Not enough data
9.1
237
|
Verified
Support
Not enough data
8.8
252
|
Verified
Not enough data
8.4
216
|
Verified
Not enough data
8.9
237
|
Verified
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Not enough data
Feedback Analysis
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Not enough data
Feedback Sources
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform Basics - VoIP Providers
8.0
24
8.7
32
9.2
30
9.1
34
8.9
25
8.3
31
8.5
36
8.4
31
7.6
24
8.3
29
8.1
24
8.9
36
Basic Communication
9.2
913
|
Verified
9.6
150
8.3
434
|
Verified
8.1
117
9.1
713
|
Verified
8.8
129
8.4
453
|
Verified
7.6
111
8.9
631
|
Verified
8.6
118
9.1
627
|
Verified
8.5
111
Agentic AI - VoIP Providers
7.9
22
8.1
14
8.5
24
7.3
14
8.0
23
8.0
14
8.2
22
8.5
14
Access
8.7
518
|
Verified
8.1
120
8.7
575
|
Verified
7.5
107
9.1
688
|
Verified
7.3
104
Advanced Features
8.6
639
|
Verified
8.5
107
8.7
509
|
Verified
8.4
110
9.3
784
|
Verified
9.5
136
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
7.8
9
Not enough data
8.2
10
Not enough data
Calling
9.0
602
Not enough data
Feature Not Available
Not enough data
9.1
634
Not enough data
9.1
648
Not enough data
8.3
10
Not enough data
Contacts
8.7
644
Not enough data
8.6
571
Not enough data
8.6
513
Not enough data
Insights
8.5
488
Not enough data
8.7
550
Not enough data
8.8
262
Not enough data
Feature Not Available
Not enough data
8.3
400
Not enough data
9.1
13
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
9.1
81
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
90
Not enough data
9.3
114
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
100
|
Verified
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Telnyx CPaaS are categorized as VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Telnyx CPaaS is categorized as Communication Platform as a Service (CPaaS)
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Telnyx CPaaS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.1%
Telecommunications
19.8%
Information Technology and Services
15.8%
Computer Software
11.3%
Marketing and Advertising
7.3%
Computer & Network Security
3.8%
Other
42.1%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
BS
I use it for all audio conference and screen sharing day to day. Also, I have weekly company meetings scheduled to dial out to the team.Read more
Does Telnyx offer SMS service?
2 Comments
Official Response from Telnyx CPaaS
Not right now, but SMS is coming to Telnyx very soon!Read more
What application do you recommend to use the message or fax services?
1 Comment
DR
I am interested in the same thing. I am having issues implementing T.38 to improve fax serviceRead more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
or continue with
or continue with
By proceeding, you agree to our Terms of Use and Privacy Policy
