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At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (61.0% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$29.00 2 - User/Month (Billed Annually)
Dialpad Connect
Star Rating
(3,945)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansJustCall
Star Rating
(2,301)4.3 out of 5
Market Segments
Small-Business (61.0% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 2 - User/Month (Billed Annually)
Free Trial is available
Browse all 8 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dialpad Connect excels in AI Text Generation, scoring 9.1 compared to JustCall's 7.3. Reviewers mention that Dialpad's AI capabilities significantly enhance their communication efficiency, allowing for more personalized interactions.
- Reviewers mention that Dialpad Connect's Call Management feature stands out with a score of 9.2, while JustCall lags behind at 7.7. Users appreciate Dialpad's intuitive interface for managing calls, which simplifies tracking and organizing communications.
- G2 users highlight the Ease of Use of Dialpad Connect, scoring 9.1 versus JustCall's 8.8. Reviewers say that Dialpad's user-friendly design makes it easier for teams to adopt and utilize the software without extensive training.
- Users on G2 report that Dialpad Connect offers superior Meeting Scheduling capabilities, scoring 8.3 compared to JustCall's 7.8. Reviewers mention that the seamless integration with calendars enhances their ability to coordinate meetings effectively.
- Reviewers mention that Dialpad Connect's Proactive Assistance feature is a game-changer, scoring a perfect 10.0, while JustCall only reaches 6.7. Users say that this feature anticipates their needs, providing timely reminders and suggestions that improve productivity.
- Users report that Dialpad Connect shines in the area of Automated Note Taking, with a score of 9.2 compared to JustCall's 7.4. Reviewers appreciate how Dialpad automatically captures key points during calls, allowing them to focus on the conversation rather than manual note-taking.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
JustCall
Team
$29.00
2 - User/Month (Billed Annually)
Business phone system with CRM integrations
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes
Free Trial
Dialpad Connect
Free Trial is available
JustCall
Free Trial is available
Ratings
Meets Requirements
8.9
3,196
8.6
2,104
Ease of Use
9.1
3,216
8.8
2,152
Ease of Setup
9.0
1,201
8.7
1,880
Ease of Admin
8.9
1,111
8.6
726
Quality of Support
8.5
2,485
8.3
1,948
Has the product been a good partner in doing business?
8.9
1,035
8.7
724
Product Direction (% positive)
8.2
3,051
8.7
2,097
Features by Category
Ticket and Case Management
Not enough data
8.1
150
Not enough data
8.0
150
Not enough data
7.8
144
Not enough data
7.7
144
Not enough data
7.5
133
Not enough data
8.0
138
Not enough data
7.7
131
Not enough data
8.0
142
Generative AI
Not enough data
7.5
103
Not enough data
7.7
34
Agentic AI - Help Desk
Not enough data
7.5
8
Not enough data
6.3
8
Not enough data
7.5
8
Communication Channels
Not enough data
7.7
133
Not enough data
7.7
130
Not enough data
7.9
140
Not enough data
7.1
128
Not enough data
8.5
140
Platform
Not enough data
7.9
145
Not enough data
7.8
289
Not enough data
8.4
148
Not enough data
8.3
150
Not enough data
8.0
147
Not enough data
8.4
146
Lead Facilitation
7.9
27
Feature Not Available
7.7
27
Feature Not Available
8.3
27
7.4
51
8.3
28
7.8
53
Organization
8.3
27
Feature Not Available
9.0
27
Feature Not Available
8.9
26
Feature Not Available
Performance Analysis
8.3
28
7.7
51
8.5
28
7.9
50
Sales Analysis
8.2
26
Feature Not Available
8.1
26
Feature Not Available
Generative AI
9.1
17
7.3
53
9.3
17
Feature Not Available
Agentic AI - AI Sales Assistant
9.7
6
7.6
11
9.7
6
6.8
10
9.7
6
6.7
9
9.7
6
7.7
11
9.7
6
7.3
11
10.0
6
7.0
11
9.7
6
8.1
9
Dialing Options
Not enough data
8.4
573
Not enough data
8.5
571
|
Verified
Not enough data
8.1
7
Agent Tools
Not enough data
7.9
539
|
Verified
Not enough data
8.1
559
|
Verified
Not enough data
9.0
575
|
Verified
Automation
Not enough data
8.1
543
|
Verified
Not enough data
8.1
540
|
Verified
Not enough data
8.0
543
|
Verified
Agentic AI - Auto Dialer
Not enough data
8.5
10
Not enough data
9.1
11
AI Capabilities - Auto Dialer
Not enough data
7.9
8
Not enough data
9.3
7
Not enough data
9.3
7
Call Analytics
Not enough data
8.7
53
Not enough data
7.9
53
Not enough data
8.1
53
Not enough data
8.1
54
Agent Performance Management
Not enough data
8.1
55
Not enough data
8.2
53
Not enough data
7.7
53
Generative AI
Not enough data
Feature Not Available
Agentic AI - Conversation Intelligence
Not enough data
7.5
6
Not enough data
7.7
5
Not enough data
7.8
6
Not enough data
8.0
5
Not enough data
7.2
6
Not enough data
7.3
5
Not enough data
8.1
7
Text Messaging
Not enough data
8.4
321
Not enough data
8.7
334
Not enough data
8.4
328
Not enough data
8.0
312
Not enough data
7.2
303
Not enough data
8.0
320
Not enough data
8.1
316
Not enough data
8.2
321
SMS Platform
Not enough data
8.0
312
Not enough data
8.2
320
Not enough data
7.2
311
Not enough data
7.1
308
Not enough data
7.2
295
Not enough data
8.1
306
Agentic AI - SMS Marketing
Not enough data
8.2
11
Not enough data
8.5
12
Not enough data
7.9
13
Not enough data
7.8
12
Not enough data
8.1
12
Not enough data
7.6
12
Channels
Not enough data
8.0
351
Not enough data
7.8
351
Not enough data
6.9
352
Design
Not enough data
7.8
352
Not enough data
7.3
358
Not enough data
8.1
365
Not enough data
8.1
357
Not enough data
8.3
352
Generative AI
Not enough data
7.4
139
Not enough data
Feature Not Available
Quality Assurance
Not enough data
8.0
66
Not enough data
7.9
61
Not enough data
7.9
58
Engagement
Not enough data
8.0
64
Not enough data
8.1
66
Not enough data
7.5
62
Performance
Not enough data
8.6
65
Not enough data
8.5
62
Generative AI
Not enough data
7.5
62
Not enough data
7.6
59
Channels
Not enough data
8.7
497
|
Verified
Not enough data
7.4
453
Not enough data
7.6
435
Not enough data
8.4
489
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
Feature Not Available
Functions
Not enough data
8.1
492
|
Verified
Not enough data
8.1
477
|
Verified
Not enough data
8.0
484
|
Verified
Not enough data
7.9
413
Not enough data
8.0
449
|
Verified
Not enough data
8.2
461
|
Verified
Not enough data
8.0
446
|
Verified
Not enough data
8.0
444
|
Verified
Agentic AI - Contact Center
Not enough data
7.2
6
Not enough data
8.3
6
Not enough data
7.2
6
Not enough data
7.5
6
Administrative
Not enough data
8.3
482
|
Verified
Not enough data
8.4
484
|
Verified
Not enough data
8.4
517
|
Verified
Not enough data
8.7
457
|
Verified
Not enough data
7.9
462
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
7.8
32
Not enough data
8.0
31
Not enough data
8.4
32
Automation - AI Agents
Not enough data
Feature Not Available
Not enough data
7.6
30
Not enough data
7.2
29
Not enough data
Feature Not Available
Not enough data
7.7
30
Platform
Not enough data
8.0
31
Not enough data
8.3
32
Not enough data
8.0
32
Autonomy - AI Agents
Not enough data
7.5
29
Not enough data
Feature Not Available
Not enough data
7.6
31
Not enough data
7.7
30
Generative AI
Not enough data
7.6
30
Not enough data
7.4
31
Workforce Management
Not enough data
8.4
87
Not enough data
8.0
84
Not enough data
7.8
88
Not enough data
7.6
83
Not enough data
8.3
90
Administration
Not enough data
7.9
84
Not enough data
8.1
86
Not enough data
8.4
88
Not enough data
7.6
78
Not enough data
7.9
89
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform
Not enough data
7.4
282
Not enough data
8.2
287
Not enough data
7.9
291
Not enough data
8.3
294
Not enough data
8.1
288
Not enough data
7.8
282
Not enough data
8.1
283
Generative AI
Not enough data
6.9
99
Workforce Management
Not enough data
8.5
284
Not enough data
8.4
285
Call Center Infrastructure (CCI)
Not enough data
8.1
8
Not enough data
8.5
8
Not enough data
8.3
8
Not enough data
7.9
8
Administrative
Not enough data
8.8
291
Not enough data
8.4
290
Generative AI
Not enough data
7.5
34
Not enough data
7.7
35
Not enough data
7.6
34
Communication
Not enough data
8.0
196
Not enough data
8.2
198
Not enough data
7.7
187
Not enough data
8.1
189
Not enough data
7.5
190
Internal Use
Not enough data
7.8
289
Not enough data
8.0
194
Not enough data
7.9
191
Not enough data
7.9
188
Not enough data
8.2
192
Not enough data
8.2
194
Generative AI
Not enough data
7.1
35
Self-Service Experience
Not enough data
8.2
165
Not enough data
7.9
168
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
164
Self-Service Platform
Not enough data
7.9
166
Not enough data
8.1
165
Not enough data
7.4
163
Not enough data
8.5
166
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.1
54
Generative AI
Not enough data
7.2
72
Not enough data
7.3
73
Generative AI
Not enough data
7.3
125
Not enough data
7.4
124
Not enough data
Feature Not Available
Monitoring
Not enough data
8.4
134
Not enough data
8.0
133
Not enough data
Feature Not Available
Not enough data
7.6
127
Not enough data
7.3
125
Logging
Not enough data
8.8
142
Not enough data
7.5
125
Not enough data
6.7
128
Not enough data
7.3
130
Feedback
Not enough data
8.3
134
Not enough data
8.0
129
Productivity - Employee Monitoring
Not enough data
8.1
57
Not enough data
8.4
57
Not enough data
8.0
56
Not enough data
7.6
56
Basic Communication - Cloud PBX
Not enough data
8.5
42
Not enough data
8.6
42
Not enough data
8.6
39
Not enough data
8.5
39
Not enough data
8.6
42
Not enough data
8.7
39
Advanced Features - Cloud PBX
Not enough data
8.5
38
Not enough data
8.5
40
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics - VoIP Providers
8.3
29
7.8
9
9.3
31
7.8
9
9.1
29
7.8
9
8.6
32
8.0
9
8.0
29
6.7
7
8.4
29
6.4
7
Basic Communication
9.2
900
|
Verified
9.0
310
|
Verified
8.3
437
|
Verified
5.8
261
9.1
711
|
Verified
7.7
277
8.4
457
|
Verified
Feature Not Available
8.9
636
|
Verified
7.0
270
|
Verified
9.2
630
|
Verified
7.6
268
|
Verified
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
6.0
5
8.5
27
6.3
5
Access
8.7
523
|
Verified
7.8
269
|
Verified
8.7
578
|
Verified
8.2
293
9.1
691
|
Verified
8.1
286
Advanced Features
8.7
643
|
Verified
7.1
267
8.7
514
|
Verified
7.0
255
|
Verified
9.3
787
|
Verified
8.8
301
|
Verified
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
7.6
23
8.7
14
7.5
22
Calling
9.0
606
9.0
649
Feature Not Available
8.1
586
9.1
637
8.6
618
9.1
652
8.7
621
8.8
14
7.6
23
Contacts
8.7
649
8.2
603
8.6
576
8.0
589
8.6
517
7.9
585
Insights
8.5
493
8.4
614
8.7
554
8.2
609
Feature Not Available
8.0
585
Feature Not Available
7.1
545
8.3
405
7.3
539
9.3
16
7.5
22
Agentic AI - Audio Conferencing
Not enough data
8.0
5
Not enough data
8.3
5
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.0
17
Not enough data
7.9
18
Not enough data
7.9
17
Not enough data
7.5
19
Not enough data
7.5
19
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
19
Not enough data
7.7
18
Not enough data
8.2
19
Not enough data
8.1
20
Automation
Not enough data
8.8
22
Not enough data
8.3
18
Not enough data
8.3
18
Autonomy
Not enough data
8.1
18
Not enough data
8.3
18
Not enough data
8.3
19
Not enough data
8.3
19
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and JustCall are categorized as AI Agents For Business Operations, AI Customer Support Agents, AI Sales Assistant, Outbound Call Tracking, and VoIP Providers
Unique Categories
Dialpad Connect is categorized as UCaaS Platforms, Feedback Analytics, Google Workspace Communication Tools, and Video Conferencing
JustCall is categorized as Cloud PBX Platforms, Digital Customer Service Platforms, Contact Center Quality Assurance, Customer Communications Management, SMS Marketing, Speech Analytics, Conversation Intelligence, Auto Dialer, Audio Conferencing, Live Chat, Employee Monitoring, Help Desk, Contact Center Workforce, Call Center Infrastructure (CCI), Contact Center, Customer Self-Service, and AI Voice Assistants
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
JustCall
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Computer Software
10.5%
Financial Services
6.5%
Real Estate
6.0%
Information Technology and Services
5.8%
Marketing and Advertising
5.1%
Other
66.1%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
Will you be releasing an update on the Android app to enable the use of saved-reply templates?
3 Comments
NS
This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this featureRead more
Can I send video or audio messages to my clients?
2 Comments
Official Response from JustCall
Yes, JustCall users can send video and audio messages using the MMS feature.
Joseph, you can set up automation for sending short follow-up audio or video...Read more
What is the reason you can not copy and paste in the texting portion?
2 Comments
JV
I do ctrl+C and ctrl+v to paste. It works for me on windows.Read more
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