# Dialpad Connect vs JustCall Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Connect excels in **ease of use** , with users appreciating its intuitive interface and seamless functionality. One user highlighted its ability to function as a comprehensive phone system that isn't tied down to hardwired phones, allowing for flexibility in usage.
- **Users say** that JustCall shines in its **integration capabilities** , particularly with CRMs like Salesforce and HubSpot. Reviewers noted that it automatically logs calls and texts, which significantly reduces manual data entry, making it a time-saver for teams.
- **According to verified reviews** , Dialpad Connect offers superior **call management features** , with users praising its effective call recording and AI recap functionalities. This feature helps teams recall important conversations, enhancing overall communication efficiency.
- **Reviewers mention** that JustCall provides a straightforward setup process, but some users feel it lacks the depth of features found in Dialpad Connect. While JustCall is easy to use, it may not offer the same level of comprehensive tools for managing calls and meetings.
- **G2 reviewers highlight** Dialpad Connect's strong performance in **network monitoring** and **video calls** , with users appreciating the high-quality experience during virtual meetings. This is particularly beneficial for teams that rely on video conferencing for collaboration.
- **Users report** that while JustCall has a solid interface, it sometimes falls short in **advanced features** compared to Dialpad Connect. For instance, Dialpad's ability to set up auto attendants and its flexibility in conferencing options were noted as significant advantages by users.



| | Dialpad Connect | JustCall | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 4,168 | 2,385 | 
| **Largest Market Segment** | Small-Business (57.8% of reviews) | Small-Business (61.1% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | $29.00 2 - User/Month (Billed Annually) | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

### JustCall

Pros:
- Ease of Use (286 reviews)
- Features (207 reviews)

Cons:
- Call Issues (154 reviews)
- Call Functionality (99 reviews)

---
## Ratings Comparison
| Rating | Dialpad Connect | JustCall | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3227 reviews) | 8.6 (2155 reviews) | 
  | **Ease of Use** | 9.1 (3402 reviews) | 8.8 (2203 reviews) | 
  | **Ease of Setup** | 9.0 (1230 reviews) | 8.7 (1929 reviews) | 
  | **Ease of Admin** | 8.9 (1136 reviews) | 8.6 (732 reviews) | 
  | **Quality of Support** | 8.5 (2513 reviews) | 8.3 (1997 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1060 reviews) | 8.6 (731 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3074 reviews) | 8.7 (2144 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### JustCall

#### Entry-Level Pricing

Plan: Team

Price: $29.00 2 - User/Month (Billed Annually)

Description: Business phone system with CRM integrations

Key Features:
- Local number in 70+ countries
- Unlimited inbound minutes
- Unlimited outbound minutes

[Browse all 8 editions](https://www.g2.com/products/saas-labs-justcall/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 7.7/10 | 320 |

#### Ticket and Case Management

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.1 (150 reviews) | 
| **Ticket response user experience** | Not enough data | 8.0 (150 reviews) | 
| **Workflow** | Not enough data | 7.9 (145 reviews) | 
| **Response Automation** | Not enough data | 7.6 (146 reviews) | 
| **SLA Management** | Not enough data | 7.5 (135 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.0 (140 reviews) | 
| **Ticket Collaboration** | Not enough data | 7.6 (133 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.0 (143 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (105 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (36 reviews) | 

#### Agentic AI - Help Desk

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.2 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (10 reviews) | 

#### Communication Channels

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Customer Portal** | Not enough data | 7.7 (135 reviews) | 
| **Email to Case** | Not enough data | 7.7 (132 reviews) | 
| **Chat/Live Support** | Not enough data | 7.9 (142 reviews) | 
| **Social Integration** | Not enough data | 7.2 (129 reviews) | 
| **Voice** | Not enough data | 8.5 (141 reviews) | 

#### Platform

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Mobile User Support** | Not enough data | 7.9 (145 reviews) | 
| **Customization ** | Not enough data | 7.8 (286 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (149 reviews) | 
| **Integration** | Not enough data | 8.3 (150 reviews) | 
| **Reporting** | Not enough data | 8.1 (148 reviews) | 
| **Dashboards** | Not enough data | 8.4 (148 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.3/10 | 31 |
| **JustCall** | 7.7/10 | 61 |

#### Lead Facilitation

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Customer-facing Chatbot** | 7.7 (25 reviews) | Feature Not Available | 
| **Lead Qualification** | 7.5 (25 reviews) | Feature Not Available | 
| **Lead Follow-up** | 8.2 (25 reviews) | 7.5 (54 reviews) | 
| **Meeting Scheduling ** | 8.1 (26 reviews) | 7.9 (56 reviews) | 

#### Organization

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.1 (25 reviews) | Feature Not Available | 
| **Data Entry** | 8.9 (25 reviews) | Feature Not Available | 
| **Integrations / APIs** | 8.9 (25 reviews) | Feature Not Available | 

#### Performance Analysis

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Coaching ** | 8.2 (26 reviews) | 7.8 (55 reviews) | 
| **Peformance Tracking** | 8.4 (26 reviews) | 8.0 (56 reviews) | 

#### Sales Analysis

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **ROI Forecasting ** | 8.1 (24 reviews) | Feature Not Available | 
| **Sales Forecasting ** | 8.0 (24 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.3 (56 reviews) | 
| **AI Text Summarization** | 9.3 (16 reviews) | Feature Not Available | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (12 reviews) | 
| **Multi-step Planning** | Not enough data | 7.0 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 7.9 (13 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.4 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (13 reviews) | 
| **Decision Making** | Not enough data | 8.2 (11 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 8.5/10 | 628 |

#### Dialing Options

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.4 (576 reviews) | 
| **Progressive Dialing** | Not enough data | 8.5 (572 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 8.5 (9 reviews) | 

#### Agent Tools

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.9 (540 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.1 (561 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.0 (583 reviews) ✓ Verified | 

#### Automation

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.1 (545 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 8.1 (543 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.0 (544 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 8.8 (14 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.1 (9 reviews) | 
| **Compliance Monitoring** | Not enough data | 9.4 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 9.4 (8 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 7.9/10 | 58 |

#### Call Analytics

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Call Recording** | Not enough data | 8.7 (54 reviews) | 
| **Machine Learning** | Not enough data | 7.9 (53 reviews) | 
| **Call Analysis** | Not enough data | 8.0 (52 reviews) | 
| **Lead Qualification** | Not enough data | 8.1 (53 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.1 (53 reviews) | 
| **Speech-to-Text** | Not enough data | 8.2 (53 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Conversation Intelligence

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (5 reviews) | 
| **Decision Making** | Not enough data | 8.1 (6 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 8.0/10 | 365 |

#### Text Messaging

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.4 (321 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 8.7 (335 reviews) | 
| **Text Scheduler** | Not enough data | 8.4 (327 reviews) | 
| **Automatic Replies** | Not enough data | 8.0 (311 reviews) | 
| **Automatic URL Shortening** | Not enough data | 7.2 (302 reviews) | 
| **MMS Marketing** | Not enough data | 8.0 (319 reviews) | 
| **Personalization** | Not enough data | 8.1 (314 reviews) | 
| **Transactional SMS** | Not enough data | 8.3 (320 reviews) | 

#### SMS Platform

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Reporting** | Not enough data | 8.0 (312 reviews) | 
| **Automation** | Not enough data | 8.2 (318 reviews) | 
| **White Label** | Not enough data | 7.2 (309 reviews) | 
| **Text-to-Landline** | Not enough data | 7.1 (307 reviews) | 
| **Short Codes** | Not enough data | 7.2 (295 reviews) | 
| **API Integration** | Not enough data | 8.1 (306 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (11 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (12 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (12 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | 
| **Decision Making** | Not enough data | 7.6 (12 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 7.7/10 | 383 |

#### Channels

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.0 (351 reviews) | 
| **Open Listening** | Not enough data | 7.8 (351 reviews) | 
| **Physical Media** | Not enough data | 6.9 (352 reviews) | 

#### Design

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.8 (352 reviews) | 
| **Create Content** | Not enough data | 7.3 (358 reviews) | 
| **Personalization** | Not enough data | 8.1 (365 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (358 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.3 (352 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (139 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 8.0/10 | 71 |

#### Quality Assurance

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Evaluation** | Not enough data | 8.0 (67 reviews) | 
| **Calibration** | Not enough data | 7.9 (62 reviews) | 
| **Reports** | Not enough data | 8.0 (60 reviews) | 

#### Engagement

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Feedback** | Not enough data | 8.0 (65 reviews) | 
| **Dashboards** | Not enough data | 8.1 (68 reviews) | 
| **Training** | Not enough data | 7.5 (63 reviews) | 

#### Performance

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Integrations** | Not enough data | 8.7 (66 reviews) | 
| **Compliance** | Not enough data | 8.6 (63 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (63 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (60 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 8.0/10 | 586 |

#### Channels

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Voice** | Not enough data | 8.7 (504 reviews) ✓ Verified | 
| **Social** | Not enough data | 7.4 (454 reviews) | 
| **Web Chat** | Not enough data | 7.6 (436 reviews) | 
| **Mobile SMS** | Not enough data | 8.4 (495 reviews) ✓ Verified | 
| **Email** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Functions

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Session Routing** | Not enough data | 8.1 (493 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 8.1 (478 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 8.0 (486 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 7.9 (415 reviews) | 
| **Auto Dialer** | Not enough data | 8.0 (450 reviews) ✓ Verified | 
| **IVR** | Not enough data | 8.2 (464 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.0 (446 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 8.0 (445 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 8.6 (7 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.5 (6 reviews) | 

#### Administrative

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (483 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 8.4 (484 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.4 (520 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 8.7 (459 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 7.9 (463 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1588 |
| **JustCall** | N/A | N/A |

#### Collaboration Tools

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Screen Sharing** | 8.7 (1270 reviews) | Not enough data | 
| **Presentations** | 8.8 (287 reviews) | Not enough data | 
| **Whiteboarding** | 8.9 (44 reviews) | Not enough data | 
| **Live Chat** | 8.9 (322 reviews) | Not enough data | 
| **Hand Raising** | 9.2 (47 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | Not enough data | 
| **Recording** | 8.8 (1107 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (354 reviews) | Not enough data | 
| **One-Click Join** | 9.2 (357 reviews) | Not enough data | 

#### Software Type

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Mobile** | 8.6 (1033 reviews) | Not enough data | 
| **Browser Application** | 9.0 (345 reviews) | Not enough data | 
| **Desktop Application** | 8.9 (262 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Responses

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Personalization** | Not enough data | 7.8 (33 reviews) | 
| **Route To Human** | Not enough data | 8.0 (32 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.4 (32 reviews) | 

#### Automation - AI Agents

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Feature Not Available | 
| **Customer Interaction Automation** | Not enough data | 7.5 (31 reviews) | 
| **Lead Generation** | Not enough data | 7.2 (30 reviews) | 
| **Feedback Collection** | Not enough data | 7.6 (31 reviews) | 

#### Platform

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Conversation Editor** | Not enough data | 7.9 (32 reviews) | 
| **Integration** | Not enough data | 8.3 (33 reviews) | 
| **Human-In-The-Loop** | Not enough data | 7.9 (33 reviews) | 

#### Autonomy -  AI Agents

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.6 (30 reviews) | 
| **Adaptive Responses** | Not enough data | Feature Not Available | 
| **Task Execution** | Not enough data | 7.5 (32 reviews) | 
| **Problem Solving** | Not enough data | 7.7 (31 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.6 (31 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (32 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 8.0/10 | 106 |

#### Workforce Management

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.4 (87 reviews) | 
| **Skills Management** | Not enough data | 8.0 (84 reviews) | 
| **Shift Scheduling** | Not enough data | 7.8 (88 reviews) | 
| **Agent Self-Service** | Not enough data | 7.6 (83 reviews) | 
| **Mobile Access** | Not enough data | 8.3 (91 reviews) | 

#### Administration

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Automation** | Not enough data | 7.9 (84 reviews) | 
| **Performance Analysis** | Not enough data | 8.1 (86 reviews) | 
| **Dashboards** | Not enough data | 8.4 (88 reviews) | 
| **Forecasting** | Not enough data | 7.6 (78 reviews) | 
| **Intraday Management** | Not enough data | 7.9 (89 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.5/10 | 23 |
| **JustCall** | N/A | N/A |

#### Feedback Management

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Tagging** | 8.3 (20 reviews) | Not enough data | 
| **Segmentation** | 8.5 (19 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.8 (20 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Thematic Analysis** | 9.0 (20 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (20 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.5 (19 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Online Reviews** | 8.4 (18 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 7.6 (18 reviews) | Not enough data | 
| **Customer Service Channels** | 8.8 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | 8.7 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (18 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 8.1/10 | 306 |

#### Platform

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Omnichannel** | Not enough data | 7.4 (282 reviews) | 
| **Mobile Access** | Not enough data | 8.2 (287 reviews) | 
| **Queue Management** | Not enough data | 7.9 (291 reviews) | 
| **Call Routing** | Not enough data | 8.3 (295 reviews) | 
| **Call Back** | Not enough data | 8.1 (289 reviews) | 
| **IVR** | Not enough data | 7.8 (282 reviews) | 
| **Automatic Call Distribution** | Not enough data | 8.1 (284 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.9 (99 reviews) | 

#### Workforce Management

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Call Monitoring** | Not enough data | 8.5 (284 reviews) | 
| **Performance Evaluation** | Not enough data | 8.4 (285 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (8 reviews) | 

#### Administrative

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Call Recording** | Not enough data | 8.8 (292 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.4 (290 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 7.9/10 | 321 |

#### Generative AI

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (35 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (36 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.6 (35 reviews) | 

#### Communication

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 8.0 (201 reviews) | 
| **Notifications** | Not enough data | 8.2 (203 reviews) | 
| **Targeted Emails** | Not enough data | 7.7 (191 reviews) | 
| **In-App Messaging** | Not enough data | 8.1 (191 reviews) | 
| **Co-Browsing** | Not enough data | 7.5 (193 reviews) | 

####  Internal Use

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Customization ** | Not enough data | 7.8 (286 reviews) | 
| **Conversation Archiving** | Not enough data | 8.0 (198 reviews) | 
| **Lead Development** | Not enough data | 7.9 (194 reviews) | 
| **Knowledge Base** | Not enough data | 7.9 (190 reviews) | 
| **Team Inbox ** | Not enough data | 8.2 (195 reviews) | 
| **Customer Profiles** | Not enough data | 8.2 (196 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 8.0/10 | 180 |

#### Generative AI

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.2 (36 reviews) | 

#### Self-Service Experience

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.2 (165 reviews) | 
| **Searchable Articles** | Not enough data | 7.9 (170 reviews) | 
| **Community Forums** | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 8.3 (165 reviews) | 

#### Self-Service Platform

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Branding** | Not enough data | 7.9 (167 reviews) | 
| **Automation** | Not enough data | 8.1 (166 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.4 (165 reviews) | 
| **Integrations** | Not enough data | 8.5 (166 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 8.2/10 | 56 |

#### Generative AI

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.2 (55 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 7.4/10 | 76 |

#### Generative AI

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.2 (72 reviews) | 
| **AI Text Summarization** | Not enough data | 7.3 (73 reviews) | 

### Employee Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 7.8/10 | 151 |

#### Generative AI

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (127 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (126 reviews) | 
| **AI Image-to-Text** | Not enough data | Feature Not Available | 

#### Monitoring

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Interactions** | Not enough data | 8.4 (136 reviews) | 
| **Web & Application Usage** | Not enough data | 8.0 (135 reviews) | 
| **Mobile App Usage** | Not enough data | Feature Not Available | 
| **Screenshots** | Not enough data | 7.6 (129 reviews) | 
| **Web Blocking** | Not enough data | 7.3 (127 reviews) | 

#### Activity Monitoring - Employee Monitoring

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Calls** | Not enough data | 8.8 (144 reviews) | 
| **Email Activity Tracking** | Not enough data | 7.5 (127 reviews) | 
| **Social Media Activity Tracking** | Not enough data | 6.7 (130 reviews) | 
| **Live Chat** | Not enough data | 7.3 (132 reviews) | 

#### Feedback

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Archives** | Not enough data | 8.0 (131 reviews) | 

#### Productivity Analytics - Employee Monitoring

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Project** | Not enough data | 8.1 (59 reviews) | 
| **Hours** | Not enough data | 8.4 (59 reviews) | 
| **Intelligence** | Not enough data | 7.9 (58 reviews) | 
| **Burnout Indicators** | Not enough data | 7.6 (58 reviews) | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 8.7/10 | 43 |

#### Basic Communication - Cloud PBX

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Call Management** | Not enough data | 8.5 (42 reviews) | 
| **Communication Management** | Not enough data | 8.6 (43 reviews) | 
| **Scalability** | Not enough data | 8.6 (39 reviews) | 
| **Integrations** | Not enough data | 8.5 (39 reviews) | 
| **Mobile Accessibility** | Not enough data | 8.6 (42 reviews) | 
| **Accessibility** | Not enough data | 8.7 (39 reviews) | 

#### Advanced Features - Cloud PBX

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Security and Compliance** | Not enough data | 8.5 (38 reviews) | 
| **Analytics and Reporting** | Not enough data | 8.5 (40 reviews) | 
| **Support and Reliability** | Not enough data | Feature Not Available | 
| **Automated attendant** | Not enough data | Feature Not Available | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 994 |
| **JustCall** | 7.4/10 | 341 |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 7.9 (25 reviews) | 7.8 (9 reviews) | 
| **Call Management** | 9.1 (39 reviews) | 7.8 (10 reviews) | 
| **Network monitoring** | 9.0 (27 reviews) | 7.8 (9 reviews) | 
| **Integrations** | 8.7 (42 reviews) | 7.7 (10 reviews) | 
| **Virtual PBX** | 7.6 (24 reviews) | 6.7 (7 reviews) | 
| **SIP trunking services** | 8.1 (24 reviews) | 6.4 (7 reviews) | 

#### Basic Communication

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Phone Calls** | 9.2 (928 reviews) ✓ Verified | 9.0 (321 reviews) ✓ Verified | 
| **Video Calls** | 8.3 (439 reviews) ✓ Verified | 5.9 (262 reviews) | 
| **Instant Messaging** | 9.1 (720 reviews) ✓ Verified | 7.7 (280 reviews) | 
| **Screen Sharing** | 8.4 (454 reviews) ✓ Verified | Feature Not Available | 
| **Conference Calls** | 8.9 (634 reviews) ✓ Verified | 7.0 (271 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.1 (628 reviews) ✓ Verified | 7.6 (269 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (23 reviews) | 6.0 (5 reviews) | 
| **Proactive Assistance** | 8.3 (23 reviews) | 6.3 (5 reviews) | 

#### Access

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Software Pairing** | 8.7 (519 reviews) ✓ Verified | 7.8 (271 reviews) ✓ Verified | 
| **Browser Extension** | 8.7 (576 reviews) ✓ Verified | 8.2 (295 reviews) | 
| **Individual Download** | 9.1 (690 reviews) ✓ Verified | 8.1 (287 reviews) | 

#### Advanced Features

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Hold Music** | 8.6 (641 reviews) ✓ Verified | 7.1 (267 reviews) | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | 7.0 (255 reviews) ✓ Verified | 
| **VOiP Number** | 9.3 (786 reviews) ✓ Verified | 8.8 (307 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.7/10 | 792 |
| **JustCall** | 8.0/10 | 700 |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (9 reviews) | 7.6 (24 reviews) | 
| **Natural Language Interaction** | 8.2 (10 reviews) | 7.5 (23 reviews) | 

#### Calling

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Record Calls** | 9.0 (604 reviews) | 9.0 (659 reviews) | 
| **Generate Location** | Feature Not Available | 8.1 (590 reviews) | 
| **Call Types** | 9.1 (635 reviews) | 8.6 (626 reviews) | 
| **Click-to-Call** | 9.1 (650 reviews) | 8.7 (626 reviews) | 
| **Auto Dialer** | 8.6 (12 reviews) | 7.8 (27 reviews) | 

#### Contacts

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Personalization** | 8.7 (644 reviews) | 8.2 (607 reviews) | 
| **Information Locater** | 8.6 (572 reviews) | 8.0 (591 reviews) | 
| **Record Prospect Data** | 8.6 (514 reviews) | 7.9 (587 reviews) | 

#### Insights

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Notes** | 8.5 (489 reviews) | 8.4 (621 reviews) | 
| **Daily Summary** | 8.7 (551 reviews) | 8.2 (614 reviews) | 
| **Automated Voicemails** | 8.8 (263 reviews) | 8.0 (588 reviews) | 
| **Automated Emails** | Feature Not Available | 7.1 (547 reviews) | 
| **Sorts Prospects** | 8.3 (400 reviews) | 7.3 (540 reviews) | 
| **Automated Note Taking** | 9.1 (13 reviews) | 7.8 (25 reviews) | 

### Audio Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 8.0/10 | 6 |

#### Agentic AI - Audio Conferencing

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Proactive Assistance** | Not enough data | 8.1 (6 reviews) | 
| **Decision Making** | Not enough data | 7.8 (6 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 159 |
| **JustCall** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.2 (99 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Voicemail to Email** | 9.1 (124 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 9.3 (90 reviews) | Not enough data | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 9.3 (84 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | 8.0/10 | 53 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.1 (22 reviews) | 
| **Contextual Response Generation** | Not enough data | 7.8 (24 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (21 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 7.5 (23 reviews) | 
| **Multilingual Support** | Not enough data | 7.7 (26 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 7.9 (23 reviews) | 
| **Feedback Collection** | Not enough data | 7.8 (23 reviews) | 
| **Escalation Handling** | Not enough data | 8.3 (24 reviews) | 
| **Workflow Optimization** | Not enough data | 8.4 (32 reviews) | 

#### Automation

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.6 (33 reviews) | 
| **Feedback Collection** | Not enough data | 8.0 (23 reviews) | 
| **Document Processing** | Feature Not Available | 8.7 (24 reviews) | 

#### Autonomy

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.9 (21 reviews) | 
| **Adaptive Responses** | Not enough data | 8.3 (23 reviews) | 
| **Task Execution** | Not enough data | 8.4 (24 reviews) | 
| **Problem Solving** | Not enough data | 8.2 (23 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **JustCall** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Connect | JustCall | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Dialpad Connect (4):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to JustCall (17):** [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Audio Conferencing Software](https://www.g2.com/categories/audio-conferencing), [Live Chat Software](https://www.g2.com/categories/live-chat), [Employee Monitoring Software](https://www.g2.com/categories/employee-monitoring-software), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | JustCall | 
|---|---|---|
| **Small-Business** | 57.8% | 61.1% | 
| **Mid-Market** | 32.7% | 31.8% | 
| **Enterprise** | 9.5% | 7.1% | 

### By Industry

#### Dialpad Connect

- **Information Technology and Services:** 8.2%
- **Marketing and Advertising:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.4%

#### JustCall

- **Computer Software:** 10.4%
- **Financial Services:** 6.4%
- **Real Estate:** 6.0%
- **Information Technology and Services:** 5.7%
- **Marketing and Advertising:** 5.3%
- **Automotive:** 3.8%
- **Oil & Energy:** 3.7%
- **Consumer Services:** 3.5%
- **Construction:** 3.4%
- **Consulting:** 3.3%
- **Other:** 48.5%

---
## Alternatives

### Alternatives to Dialpad Connect

- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1589 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (927 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56418 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3567 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)

### Alternatives to JustCall

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1589 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (201 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### JustCall

- Title: [Will you be releasing an update on the Android app to enable the use of saved-reply templates?](https://www.g2.com/discussions/32262-will-you-be-releasing-an-update-on-the-android-app-to-enable-the-use-of-saved-reply-templates) — 3 comments, 1 upvote
  > **Top comment:** "This is probably better directed to your company's JustCall support rep, as it's probably feedback they need to hear to implement this feature"
- Title: [Can I send video or audio messages to my clients?](https://www.g2.com/discussions/37309-can-i-send-video-or-audio-messages-to-my-clients) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, JustCall users can send video and audio messages using the MMS feature.

Joseph, you can set up automation for sending short follow-up audio or video..."
- Title: [What is the reason you can not copy and paste in the texting portion?](https://www.g2.com/discussions/what-is-the-reason-you-can-not-copy-and-paste-in-the-texting-portion) — 2 comments, 1 upvote
  > **Top comment:** "use the control - C for copy and control - V for paste that is what I do!"
- Title: [Any possibility of using VPN while using JustCall?](https://www.g2.com/discussions/any-possibility-of-using-vpn-while-using-justcall) — 1 comment, 1 upvote
  > **Top comment:** "As of now, Android users are capable of adding offers and calling services with Just Call. If the user wants to use a..."
- Title: [For any incoming call, can I open up their contact information from the dialer window in my CRM as well within the JustCall desktop, mobile, and web apps?](https://www.g2.com/discussions/for-any-incoming-call-can-i-open-up-their-contact-information-from-the-dialer-window-in-my-crm-as-well-within-the-justcall-desktop-mobile-and-web-apps) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Yes, you can. The logo for your respective CRM would show in the dialer window, clicking on which the contact information associated with the incoming call..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-saas-labs-justcall)