# Dialpad Connect vs NiCE CXone Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NiCE CXone excels in providing a unified platform for managing customer interactions, with users appreciating its ability to combine calling and scheduling functionalities seamlessly. One user noted, "Cxone helps us make calls and also keeps our schedules saved," highlighting its efficiency in reducing the need for multiple applications.
- **Users say** Dialpad Connect stands out for its flexibility as a cloud-based phone system, allowing users to operate from anywhere without being tied to traditional hardware. A reviewer mentioned, "I like Dialpad Connect for its ability to function as a comprehensive phone system that isn't tied down to hardwired phones," which enhances mobility and accessibility.
- **According to verified reviews** , Dialpad Connect receives high marks for its ease of use, with many users praising its intuitive interface. One user highlighted the convenience of not needing passcodes for conferencing, stating, "I like that no passcode is needed - it makes it convenient when conferencing on the go," which simplifies the user experience.
- **Reviewers mention** that NiCE CXone offers strong automation features that help teams respond faster to customer inquiries. Users appreciate the real-time insights provided by the platform, with one noting, "It helps in making managing customer interaction much easier," which can significantly enhance productivity.
- **G2 reviewers indicate** that while both products have solid support ratings, Dialpad Connect edges out slightly with a higher quality of support score. Users have noted that the AI recording recaps are particularly beneficial, as one user stated, "I like the good AI recording recaps, which helped us recall contentious conversations for later review," showcasing its effective support features.
- **Users report** that NiCE CXone, while robust, may face challenges in setup compared to Dialpad Connect, which is noted for its quick implementation. A user mentioned the smooth integration of features in NiCE CXone, but others have pointed out that the initial setup can be more complex, indicating a potential area for improvement.



| | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 4,170 | 1,730 | 
| **Largest Market Segment** | Small-Business (57.8% of reviews) | Mid-Market (52.7% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | Starting at $110.00 1 Agent Per Month | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

### NiCE CXone

Pros:
- Ease of Use (29 reviews)
- Features (21 reviews)

Cons:
- Call Issues (12 reviews)
- Technical Issues (11 reviews)

---
## Ratings Comparison
| Rating | Dialpad Connect | NiCE CXone | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3227 reviews) | 8.7 (1193 reviews) | 
  | **Ease of Use** | 9.1 (3402 reviews) | 8.7 (1211 reviews) | 
  | **Ease of Setup** | 9.0 (1230 reviews) | 8.0 (453 reviews) | 
  | **Ease of Admin** | 8.9 (1136 reviews) | 8.3 (439 reviews) | 
  | **Quality of Support** | 8.5 (2513 reviews) | 8.3 (1113 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1060 reviews) | 8.2 (436 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3074 reviews) | 8.2 (1109 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### NiCE CXone

#### Entry-Level Pricing

Plan: CXone Omnichannel Suite

Price: Starting at $110.00 1 Agent Per Month

Description: Includes both Digital and Voice Agent plus

Key Features:
- Omnichannel blended routing for digital and voice​
- Universal queue with concurrent interaction handling​
- Voice and digital capture, storage, search and playback​

[Browse all 5 editions](https://www.g2.com/products/nice-cxone/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **NiCE CXone** | 8.7/10 | 12 |

#### Ticket and Case Management

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.6 (7 reviews) | 
| **Ticket response user experience** | Not enough data | 8.3 (7 reviews) | 
| **Workflow** | Not enough data | 8.6 (7 reviews) | 
| **Response Automation** | Not enough data | 8.8 (7 reviews) | 
| **SLA Management** | Not enough data | 7.9 (7 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.6 (7 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.6 (7 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.4 (6 reviews) | 
| **Email to Case** | Not enough data | 9.5 (7 reviews) | 
| **Chat/Live Support** | Not enough data | 9.0 (7 reviews) | 
| **Social Integration** | Not enough data | 7.8 (6 reviews) | 
| **Voice** | Not enough data | 8.8 (7 reviews) | 

#### Platform

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.3 (7 reviews) | 
| **Customization ** | Not enough data | 9.1 (11 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (7 reviews) | 
| **Integration** | Not enough data | 8.8 (7 reviews) | 
| **Reporting** | Not enough data | 8.8 (7 reviews) | 
| **Dashboards** | Not enough data | 8.3 (7 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.3/10 | 31 |
| **NiCE CXone** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Customer-facing Chatbot** | 7.7 (25 reviews) | Not enough data | 
| **Lead Qualification** | 7.5 (25 reviews) | Not enough data | 
| **Lead Follow-up** | 8.2 (25 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.1 (26 reviews) | Not enough data | 

#### Organization

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.1 (25 reviews) | Not enough data | 
| **Data Entry** | 8.9 (25 reviews) | Not enough data | 
| **Integrations / APIs** | 8.9 (25 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Coaching ** | 8.2 (26 reviews) | Not enough data | 
| **Peformance Tracking** | 8.4 (26 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **ROI Forecasting ** | 8.1 (24 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.0 (24 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 9.3 (16 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **NiCE CXone** | 9.0/10 | 412 |

#### Dialing Options

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.9 (311 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 9.0 (287 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 9.0 (263 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.9 (276 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.2 (313 reviews) ✓ Verified | 

#### Automation

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.8 (230 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.0 (247 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.9 (210 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **NiCE CXone** | 8.4/10 | 7 |

#### Administration

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Database Management ** | Not enough data | 9.0 (7 reviews) | 
| **Data Workflows** | Not enough data | 8.8 (7 reviews) | 
| **Issue Management** | Not enough data | 8.3 (7 reviews) | 

#### Knowledge Management

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (7 reviews) | 
| **Publishing Workflows** | Not enough data | 7.6 (7 reviews) | 
| **Analytics** | Not enough data | 8.1 (7 reviews) | 

#### Compliance

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.1 (7 reviews) | 
| **Data Governance** | Not enough data | 8.1 (7 reviews) | 
| **Compliance** | Not enough data | 9.0 (7 reviews) | 
| **Auditing** | Not enough data | 7.4 (7 reviews) | 

#### Customer Support

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Intelligent Search** | Not enough data | 7.9 (7 reviews) | 
| **Suggestions** | Not enough data | 8.1 (7 reviews) | 
| **Decision Trees** | Not enough data | 7.6 (7 reviews) | 

#### Data Security

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.3 (7 reviews) | 
| **Data Transport** | Not enough data | 8.6 (7 reviews) | 
| **Access Management** | Not enough data | 8.3 (7 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.8 (7 reviews) | 

#### Administration

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Integrations** | Not enough data | 8.8 (7 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (7 reviews) | 
| **Performance and Reliability** | Not enough data | 8.6 (7 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **NiCE CXone** | 8.2/10 | 347 |

#### Quality Assurance

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Evaluation** | Not enough data | 9.0 (253 reviews) | 
| **Calibration** | Not enough data | 9.0 (237 reviews) | 
| **Reports** | Not enough data | 8.8 (263 reviews) | 

#### Engagement

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Feedback** | Not enough data | 9.0 (238 reviews) | 
| **Dashboards** | Not enough data | 9.0 (250 reviews) | 
| **Training** | Not enough data | 8.8 (238 reviews) | 

#### Performance

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Integrations** | Not enough data | 8.9 (238 reviews) | 
| **Compliance** | Not enough data | 9.2 (256 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.2 (18 reviews) | 
| **AI Text Summarization** | Not enough data | 5.4 (18 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **NiCE CXone** | 8.6/10 | 854 |

#### Channels

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Voice** | Not enough data | 9.1 (627 reviews) ✓ Verified | 
| **Social** | Not enough data | 8.5 (326 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 8.5 (352 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 8.3 (296 reviews) ✓ Verified | 
| **Email** | Not enough data | 8.5 (350 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.0 (48 reviews) | 

#### Functions

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Session Routing** | Not enough data | 8.8 (653 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 9.0 (692 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 8.9 (547 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 8.7 (386 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | 8.8 (458 reviews) ✓ Verified | 
| **IVR** | Not enough data | 8.9 (553 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.8 (556 reviews) ✓ Verified | 
| **Persistent Data** | Not enough data | 8.7 (497 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (6 reviews) | 

#### Administrative

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 8.6 (516 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 8.9 (546 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 8.6 (643 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 9.0 (513 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 8.9 (432 reviews) ✓ Verified | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1588 |
| **NiCE CXone** | N/A | N/A |

#### Collaboration Tools

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Screen Sharing** | 8.7 (1270 reviews) | Not enough data | 
| **Presentations** | 8.8 (287 reviews) | Not enough data | 
| **Whiteboarding** | 8.9 (44 reviews) | Not enough data | 
| **Live Chat** | 8.9 (322 reviews) | Not enough data | 
| **Hand Raising** | 9.2 (47 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | Not enough data | 
| **Recording** | 8.8 (1107 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (354 reviews) | Not enough data | 
| **One-Click Join** | 9.2 (357 reviews) | Not enough data | 

#### Software Type

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Mobile** | 8.6 (1033 reviews) | Not enough data | 
| **Browser Application** | 9.0 (345 reviews) | Not enough data | 
| **Desktop Application** | 8.9 (262 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Responses

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **NiCE CXone** | 9.0/10 | 392 |

#### Workforce Management

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Agent Availability** | Not enough data | 9.3 (289 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 9.2 (280 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 8.9 (226 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 9.0 (227 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 8.6 (177 reviews) ✓ Verified | 

#### Administration

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Automation** | Not enough data | 8.9 (230 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 9.2 (271 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.0 (295 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.7 (220 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 9.0 (227 reviews) ✓ Verified | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.5/10 | 23 |
| **NiCE CXone** | N/A | N/A |

#### Feedback Management

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Tagging** | 8.3 (20 reviews) | Not enough data | 
| **Segmentation** | 8.5 (19 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.8 (20 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Thematic Analysis** | 9.0 (20 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (20 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.5 (19 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Online Reviews** | 8.4 (18 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 7.6 (18 reviews) | Not enough data | 
| **Customer Service Channels** | 8.8 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **AI Text Generation** | 8.7 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (18 reviews) | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Messaging Channels

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **NiCE CXone** | 8.9/10 | 40 |

#### Platform

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.6 (32 reviews) | 
| **Mobile Access** | Not enough data | 7.5 (27 reviews) | 
| **Queue Management** | Not enough data | 8.8 (34 reviews) | 
| **Call Routing** | Not enough data | 9.2 (38 reviews) | 
| **Call Back** | Not enough data | 8.6 (35 reviews) | 
| **IVR** | Not enough data | 9.4 (31 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.3 (37 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Workforce Management

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.4 (36 reviews) | 
| **Performance Evaluation** | Not enough data | 9.0 (33 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Call Recording** | Not enough data | 9.4 (38 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.8 (39 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Customer Support

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **NiCE CXone** | 7.8/10 | 8 |

#### Generative AI

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.1 (7 reviews) | 
| **Searchable Articles** | Not enough data | 7.5 (8 reviews) | 
| **Community Forums** | Not enough data | 7.5 (8 reviews) | 
| **Mobile Optimization** | Not enough data | 7.5 (8 reviews) | 
| **Personalization** | Not enough data | 7.3 (8 reviews) | 

#### Self-Service Platform

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (8 reviews) | 
| **Automation** | Not enough data | 8.3 (8 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.9 (8 reviews) | 
| **Integrations** | Not enough data | 8.1 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **NiCE CXone** | 6.7/10 | 5 |

#### Generative AI

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.7 (5 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Generative AI

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 995 |
| **NiCE CXone** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 7.9 (25 reviews) | Not enough data | 
| **Call Management** | 9.1 (39 reviews) | Not enough data | 
| **Network monitoring** | 9.0 (27 reviews) | Not enough data | 
| **Integrations** | 8.7 (42 reviews) | Not enough data | 
| **Virtual PBX** | 7.6 (24 reviews) | Not enough data | 
| **SIP trunking services** | 8.1 (24 reviews) | Not enough data | 

#### Basic Communication

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Phone Calls** | 9.2 (928 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 8.3 (439 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 9.1 (720 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 8.4 (454 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.9 (634 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.1 (628 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (24 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (23 reviews) | Not enough data | 

#### Access

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Software Pairing** | 8.7 (519 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 8.7 (576 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 9.1 (690 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Hold Music** | 8.6 (641 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.3 (786 reviews) ✓ Verified | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.7/10 | 792 |
| **NiCE CXone** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (10 reviews) | Not enough data | 

#### Calling

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Record Calls** | 9.0 (604 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 9.1 (635 reviews) | Not enough data | 
| **Click-to-Call** | 9.1 (650 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (12 reviews) | Not enough data | 

#### Contacts

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Personalization** | 8.7 (644 reviews) | Not enough data | 
| **Information Locater** | 8.6 (572 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (514 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Notes** | 8.5 (489 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (551 reviews) | Not enough data | 
| **Automated Voicemails** | 8.8 (263 reviews) | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | 
| **Sorts Prospects** | 8.3 (400 reviews) | Not enough data | 
| **Automated Note Taking** | 9.1 (13 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 160 |
| **NiCE CXone** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.2 (99 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Voicemail to Email** | 9.1 (124 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 9.3 (90 reviews) | Not enough data | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 9.3 (84 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 

#### Autonomy

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **NiCE CXone** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)

**Unique to Dialpad Connect (8):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to NiCE CXone (12):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Help Desk Software](https://www.g2.com/categories/help-desk), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | NiCE CXone | 
|---|---|---|
| **Small-Business** | 57.8% | 13.7% | 
| **Mid-Market** | 32.7% | 52.7% | 
| **Enterprise** | 9.5% | 33.6% | 

### By Industry

#### Dialpad Connect

- **Information Technology and Services:** 8.2%
- **Marketing and Advertising:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.4%

#### NiCE CXone

- **Consumer Services:** 10.4%
- **Information Technology and Services:** 8.3%
- **Financial Services:** 7.9%
- **Telecommunications:** 7.1%
- **Hospital & Health Care:** 5.8%
- **Insurance:** 5.8%
- **Retail:** 3.1%
- **Banking:** 2.6%
- **Computer Software:** 2.6%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 43.9%

---
## Alternatives

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56417 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3569 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)

### Alternatives to NiCE CXone

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1550 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (255 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7341 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (201 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (739 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1841 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (87 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.5/5 stars (394 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### NiCE CXone

- Title: [Does it ever pause or get frozen after a call](https://www.g2.com/discussions/does-it-ever-pause-or-get-frozen-after-a-call) — 2 comments, 2 upvotes
  > **Top comment:** "In three months of use, 40 hours a week.... Not that often thankfully"
- Title: [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) — 1 comment
  > **Top comment:** "NICE CXone is basically an customer interaction tool that can help you manage the customer interactions from the platform, via Calls, Emails, etc. An good..."
- Title: [Can I use this application for auto dialed jobs?](https://www.g2.com/discussions/can-i-use-this-application-for-auto-dialed-jobs) — 1 comment, 1 upvote
  > **Top comment:** "Yes. This software has a option with chat, email and voice dail"
- Title: [how to a automatically log in](https://www.g2.com/discussions/how-to-a-automatically-log-in) — 1 comment, 1 upvote
  > **Top comment:** "We don’t have that feature in my position that I know of "
- Title: [How do I monitor the productivity time,  real time for the agents logged in?](https://www.g2.com/discussions/how-do-i-monitor-the-productivity-time-real-time-for-the-agents-logged-in) — 1 comment, 1 upvote
  > **Top comment:** "You would click on New+ in the far-right corner & click on agents. There you would see all the agents you would like to monitor."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-nice-cxone)