# Dialpad Connect, Microsoft Teams vs Zoom Workplace Comparison

| | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 4,165 | 19,003 | 56,389 | 
| **Largest Market Segment** | Small-Business (57.8% of reviews) | Enterprise (39.5% of reviews) | Small-Business (50.9% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | $4.80 1 User Per Month | Free | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

### Microsoft Teams

Pros:
- Team Collaboration (896 reviews)
- Ease of Use (845 reviews)

Cons:
- Slow Loading (418 reviews)
- Performance Issues (266 reviews)

### Zoom Workplace

Pros:
- Ease of Use (2497 reviews)
- Video Quality (2115 reviews)

Cons:
- Missing Features (803 reviews)
- Audio Problems (708 reviews)

---
## Ratings Comparison
| Rating | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
  | **Meets Requirements** | 8.9 (3225 reviews) | 8.9 (14133 reviews) | 9.2 (42710 reviews) | 
  | **Ease of Use** | 9.1 (3400 reviews) | 8.8 (14375 reviews) | 9.1 (42870 reviews) | 
  | **Ease of Setup** | 9.0 (1229 reviews) | 9.1 (4727 reviews) | 9.1 (13971 reviews) | 
  | **Ease of Admin** | 8.9 (1136 reviews) | 8.7 (2783 reviews) | 9.0 (12514 reviews) | 
  | **Quality of Support** | 8.5 (2511 reviews) | 8.6 (11390 reviews) | 8.7 (31570 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1060 reviews) | 8.9 (2800 reviews) | 9.1 (11687 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3072 reviews) | 8.6 (13421 reviews) | 8.4 (40166 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### Microsoft Teams

#### Entry-Level Pricing

Plan: Teams Essentials

Price: $4.80 1 User Per Month

Key Features:
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
-  Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.

[Learn more about Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews)

#### Free Trial

No

### Zoom Workplace

#### Entry-Level Pricing

Plan: Basic

Price: Free

Key Features:
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting

[Browse all 4 editions](https://www.g2.com/products/zoom-workplace/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Communication

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Status Updates** | Not enough data | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | Not enough data | 

#### Content Management

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Task Management** | Not enough data | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | Not enough data | 

#### Administration

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Moderation** | Not enough data | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.3/10 | 31 |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Customer-facing Chatbot** | 7.7 (25 reviews) | Not enough data | Not enough data | 
| **Lead Qualification** | 7.5 (25 reviews) | Not enough data | Not enough data | 
| **Lead Follow-up** | 8.2 (25 reviews) | Not enough data | Not enough data | 
| **Meeting Scheduling ** | 8.1 (26 reviews) | Not enough data | Not enough data | 

#### Organization

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | 8.1 (25 reviews) | Not enough data | Not enough data | 
| **Data Entry** | 8.9 (25 reviews) | Not enough data | Not enough data | 
| **Integrations / APIs** | 8.9 (25 reviews) | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Coaching ** | 8.2 (26 reviews) | Not enough data | Not enough data | 
| **Peformance Tracking** | 8.4 (26 reviews) | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **ROI Forecasting ** | 8.1 (24 reviews) | Not enough data | Not enough data | 
| **Sales Forecasting ** | 8.0 (24 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | 9.3 (16 reviews) | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Virtual Classroom

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.8/10 | 8209 |

#### Content Sharing

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Video Streaming** | Not enough data | Not enough data | 9.0 (6584 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | Not enough data | 9.1 (6783 reviews) ✓ Verified | 
| **File Sharing** | Not enough data | Not enough data | 8.8 (6025 reviews) ✓ Verified | 

#### Collaboration

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Whiteboard** | Not enough data | Not enough data | 8.6 (5131 reviews) ✓ Verified | 
| **Hand Raising** | Not enough data | Not enough data | 9.1 (6774 reviews) ✓ Verified | 
| **Participation Controls** | Not enough data | Not enough data | 9.0 (6519 reviews) ✓ Verified | 
| **Survey Tools** | Not enough data | Not enough data | 8.7 (4987 reviews) ✓ Verified | 
| **Screen Sharing** | Not enough data | Not enough data | 9.3 (7127 reviews) ✓ Verified | 

#### Functionality

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Technical Support** | Not enough data | Not enough data | 8.5 (5075 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | Not enough data | 9.0 (6336 reviews) ✓ Verified | 
| **Markup Tools** | Not enough data | Not enough data | 8.7 (4825 reviews) ✓ Verified | 

#### Agentic AI - Virtual Classroom

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 8.0 (106 reviews) | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | 8.5/10 | 10549 |
| **Zoom Workplace** | 8.5/10 | 719 |

#### Business Instant Messaging

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **File Sharing** | Not enough data | 8.9 (8998 reviews) | 8.6 (513 reviews) | 
| **Notifications** | Not enough data | 8.7 (9193 reviews) | 8.7 (527 reviews) | 
| **Search** | Not enough data | 8.4 (8499 reviews) | 8.5 (504 reviews) | 

#### Business Instant Messaging 

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Audio Conferencing** | Not enough data | 9.0 (8463 reviews) | 9.0 (524 reviews) | 
| **Video Conferencing** | Not enough data | 9.0 (8450 reviews) | 9.2 (542 reviews) | 

#### Business Instant Messaging

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Mobile Application** | Not enough data | 8.8 (8187 reviews) | 8.9 (509 reviews) | 
| **Web Application** | Not enough data | 8.8 (8371 reviews) | 8.9 (512 reviews) | 
| **Integrations** | Not enough data | 8.7 (7377 reviews) | 8.5 (507 reviews) | 

#### Generative AI - Business Instant Messaging

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Text Summarization** | Not enough data | 8.2 (1033 reviews) | 8.5 (175 reviews) | 

#### AI - Business Instant Messaging

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **AI Powered Search** | Not enough data | 8.1 (995 reviews) | 8.4 (171 reviews) | 
| **Smart Notifications** | Not enough data | 8.3 (994 reviews) | 8.4 (172 reviews) | 
| **AI Powered Language Translation** | Not enough data | 8.0 (980 reviews) | 8.3 (170 reviews) | 
| **Content Generation** | Not enough data | 8.1 (973 reviews) | 8.2 (169 reviews) | 

#### Agentic AI - Business Instant Messaging

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 8.0 (587 reviews) | 7.7 (81 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (572 reviews) | 7.6 (76 reviews) | 

### AI Writing Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.7/10 | 116 |

#### Grammar

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Grammar Check** | Not enough data | Not enough data | 9.0 (75 reviews) | 
| **Tone Check** | Not enough data | Not enough data | 8.7 (75 reviews) | 
| **Sentence Formatting** | Not enough data | Not enough data | 9.0 (76 reviews) | 

#### Formatting

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Plagiarism Check** | Not enough data | Not enough data | 8.7 (72 reviews) | 
| **Style Editor** | Not enough data | Not enough data | 8.4 (70 reviews) | 
| **Citation Finder** | Not enough data | Not enough data | 8.5 (72 reviews) | 

#### Content 

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Idea Recommendation** | Not enough data | Not enough data | 8.7 (71 reviews) | 
| **Content Generation** | Not enough data | Not enough data | 8.5 (71 reviews) | 
| **Form Generation** | Not enough data | Not enough data | 8.6 (70 reviews) | 

#### Product Type

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Standalone Application** | Not enough data | Not enough data | 8.9 (70 reviews) | 
| **Plugin** | Not enough data | Not enough data | 8.8 (69 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.8 (67 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.0 (71 reviews) | 

### Collaborative Whiteboard

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 395 |

#### Design Tools

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Drawing** | Not enough data | Not enough data | 8.6 (295 reviews) | 
| **Marker Colors** | Not enough data | Not enough data | 8.5 (288 reviews) | 
| **Mind Mapping** | Not enough data | Not enough data | 8.2 (279 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.3 (281 reviews) | 
| **Drag-and-Drop** | Not enough data | Not enough data | 8.6 (287 reviews) | 

#### Communication Tools

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Voting** | Not enough data | Not enough data | 8.7 (290 reviews) | 
| **Commenting** | Not enough data | Not enough data | 8.9 (293 reviews) | 

#### Integrations

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **CMS Integrations** | Not enough data | Not enough data | 8.2 (277 reviews) | 
| **Sharing** | Not enough data | Not enough data | 8.8 (289 reviews) | 

#### Software Offering

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **In-Browser** | Not enough data | Not enough data | 8.5 (284 reviews) | 
| **Desktop App** | Not enough data | Not enough data | 9.3 (295 reviews) | 
| **Mobile App** | Not enough data | Not enough data | 8.9 (289 reviews) | 

#### Agentic AI - Collaborative Whiteboard

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.0 (79 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (80 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.8 (78 reviews) | 

### Screen Sharing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.8/10 | 24012 |

#### Presenter Tools

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Live Preview** | Not enough data | Not enough data | 9.0 (16927 reviews) | 
| **Notifications Blocker** | Not enough data | Not enough data | 8.6 (12631 reviews) ✓ Verified | 
| **Remote Control** | Not enough data | Not enough data | 8.7 (13568 reviews) ✓ Verified | 
| **Switch Presenter** | Not enough data | Not enough data | 8.9 (17374 reviews) ✓ Verified | 

#### Conferencing Options

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Group Live Chat** | Not enough data | Not enough data | 9.1 (19399 reviews) ✓ Verified | 
| **Audio Conferencing** | Not enough data | Not enough data | 9.2 (19557 reviews) ✓ Verified | 
| **Video Conferencing** | Not enough data | Not enough data | 9.3 (21555 reviews) ✓ Verified | 

#### Application Tools

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Password Protection** | Not enough data | Not enough data | 8.9 (16002 reviews) ✓ Verified | 
| **Recording** | Not enough data | Not enough data | 9.1 (19242 reviews) ✓ Verified | 
| **In-Browser Application** | Not enough data | Not enough data | 8.8 (16115 reviews) ✓ Verified | 

#### Agentic AI - Screen Sharing

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 7.5 (238 reviews) | 

### Screen and Video Capture

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.4/10 | 581 |

#### Platform Basics

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Screen Capture** | Not enough data | Not enough data | 9.1 (415 reviews) | 
| **Video Capture** | Not enough data | Not enough data | 9.1 (413 reviews) | 
| **Image Editor** | Not enough data | Not enough data | 7.8 (379 reviews) | 

#### Platform Content

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Scrolling Capture** | Not enough data | Not enough data | 8.1 (375 reviews) | 
| **Text Extraction** | Not enough data | Not enough data | 7.8 (373 reviews) | 
| **Screen Record** | Not enough data | Not enough data | 9.0 (402 reviews) | 

#### Platform Additional Functionality

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 8.5 (401 reviews) | 
| **Platform Search** | Not enough data | Not enough data | 8.1 (375 reviews) | 

#### Agentic AI - Screen and Video Capture

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.5 (134 reviews) | 

### Email Client

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.5/10 | 175 |

#### Inbox Tools

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Unified Inbox** | Not enough data | Not enough data | 8.1 (100 reviews) | 
| **Filters** | Not enough data | Not enough data | 8.2 (102 reviews) | 
| **Reminders** | Not enough data | Not enough data | 8.8 (103 reviews) | 
| **Notifications** | Not enough data | Not enough data | 8.8 (103 reviews) | 

#### Coordination Tools

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Calendar** | Not enough data | Not enough data | 8.9 (111 reviews) | 
| **Contacts** | Not enough data | Not enough data | 8.8 (104 reviews) | 
| **Task Management** | Not enough data | Not enough data | 8.5 (103 reviews) | 

#### Software Options

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Desktop Application** | Not enough data | Not enough data | 9.1 (103 reviews) | 
| **Mobile Application** | Not enough data | Not enough data | 9.0 (102 reviews) | 

#### Email Client - Agentic AI

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.6 (50 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.9 (51 reviews) | 

### Visitor Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.3/10 | 103 |

#### Platform Basics

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Visitor Check-In** | Not enough data | Not enough data | 8.8 (62 reviews) | 
| **Mail Management** | Not enough data | Not enough data | 8.2 (58 reviews) | 
| **Visitor Database** | Not enough data | Not enough data | 8.7 (37 reviews) | 
| **Reports & Analytics** | Not enough data | Not enough data | 8.7 (39 reviews) | 
| **Blacklist Screenings** | Not enough data | Not enough data | 8.2 (38 reviews) | 
| **Badge Issuance** | Not enough data | Not enough data | 8.0 (39 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.3 (40 reviews) | 

#### Platform Data

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Automation** | Not enough data | Not enough data | 8.1 (59 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.3 (57 reviews) | 
| **Visitor Logs** | Not enough data | Not enough data | 8.2 (58 reviews) | 
| **Dashboard** | Not enough data | Not enough data | 8.4 (60 reviews) | 

#### Platform Interoperability

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Notifications** | Not enough data | Not enough data | 8.7 (63 reviews) | 
| **Hardware** | Not enough data | Not enough data | 8.2 (59 reviews) | 

#### Platform Additional Functionality

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | 8.5 (58 reviews) | 

#### Additional Functionality - Visitor Management

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **NDA & Contract Signing** | Not enough data | Not enough data | 8.0 (33 reviews) | 
| **Integrations with Relevant Software** | Not enough data | Not enough data | 8.0 (33 reviews) | 
| **Hardware Integration** | Not enough data | Not enough data | 8.5 (35 reviews) | 
| **Multi-lingual Support** | Not enough data | Not enough data | 7.7 (35 reviews) | 

#### Agentic AI - Visitor Management

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 7.7 (25 reviews) | 

### Digital Signage

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.2/10 | 45 |

#### Platform Basics

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Remotely Content Management** | Not enough data | Not enough data | 8.6 (25 reviews) | 
| **Content Scheduling** | Not enough data | Not enough data | 8.8 (26 reviews) | 
| **Multi-User Access** | Not enough data | Not enough data | 8.6 (28 reviews) | 

#### Platform Content

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Media Formats** | Not enough data | Not enough data | 8.5 (25 reviews) | 
| **Media Editor** | Not enough data | Not enough data | 7.9 (25 reviews) | 

#### Platform Interoperability

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Hardware** | Not enough data | Not enough data | 8.5 (27 reviews) | 

#### Platform Additional Functionality

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Screen Grouping** | Not enough data | Not enough data | 8.3 (28 reviews) | 
| **Asset Management Integration** | Not enough data | Not enough data | 8.0 (27 reviews) | 
| **Network Reporting** | Not enough data | Not enough data | 8.4 (24 reviews) | 

#### Agentic AI - Digital Signage

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 6.5 (8 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1588 |
| **Microsoft Teams** | 8.8/10 | 10377 |
| **Zoom Workplace** | 8.9/10 | 35641 |

#### Collaboration Tools

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Screen Sharing** | 8.7 (1270 reviews) | 9.0 (8136 reviews) ✓ Verified | 9.2 (30792 reviews) ✓ Verified | 
| **Presentations** | 8.8 (287 reviews) | 9.1 (5748 reviews) ✓ Verified | Feature Not Available | 
| **Whiteboarding** | 8.9 (44 reviews) | Feature Not Available | Feature Not Available | 
| **Live Chat** | 8.9 (322 reviews) | 9.2 (6384 reviews) ✓ Verified | 9.1 (14833 reviews) ✓ Verified | 
| **Hand Raising** | 9.2 (47 reviews) | Feature Not Available | 9.1 (14820 reviews) ✓ Verified | 

#### Meeting Coordination

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | 9.0 (7833 reviews) ✓ Verified | 8.9 (28183 reviews) ✓ Verified | 
| **Recording** | 8.8 (1107 reviews) | 8.9 (7034 reviews) ✓ Verified | 9.0 (27228 reviews) ✓ Verified | 
| **Participant Permissions** | 8.9 (354 reviews) | 8.8 (7201 reviews) ✓ Verified | 8.9 (27465 reviews) ✓ Verified | 
| **One-Click Join** | 9.2 (357 reviews) | 8.9 (5682 reviews) ✓ Verified | 9.0 (15234 reviews) ✓ Verified | 

#### Software Type

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Mobile** | 8.6 (1033 reviews) | 8.8 (7322 reviews) ✓ Verified | 8.9 (26538 reviews) ✓ Verified | 
| **Browser Application** | 9.0 (345 reviews) | 8.7 (5317 reviews) ✓ Verified | 8.8 (13944 reviews) ✓ Verified | 
| **Desktop Application** | 8.9 (262 reviews) | 9.1 (5984 reviews) ✓ Verified | 9.2 (15880 reviews) ✓ Verified | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | 7.8 (704 reviews) | 7.8 (435 reviews) | 
| **Proactive Assistance** | Feature Not Available | 7.9 (707 reviews) | 7.8 (436 reviews) | 
| **Decision Making** | Feature Not Available | 7.9 (669 reviews) | 7.8 (413 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Responses

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.5/10 | 23 |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Feedback Management

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Tagging** | 8.3 (20 reviews) | Not enough data | Not enough data | 
| **Segmentation** | 8.5 (19 reviews) | Not enough data | Not enough data | 
| **Custom Reports and Dashboards** | 8.8 (20 reviews) | Not enough data | Not enough data | 

#### Feedback Analysis

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Thematic Analysis** | 9.0 (20 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | 8.8 (20 reviews) | Not enough data | Not enough data | 
| **NPS/CSAT Scoring** | 8.5 (19 reviews) | Not enough data | Not enough data | 

#### Feedback Sources

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Online Reviews** | 8.4 (18 reviews) | Not enough data | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | Not enough data | 
| **Social Media** | 7.6 (18 reviews) | Not enough data | Not enough data | 
| **Customer Service Channels** | 8.8 (18 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **AI Text Generation** | 8.7 (18 reviews) | Not enough data | Not enough data | 
| **AI Text Summarization** | 8.8 (18 reviews) | Not enough data | Not enough data | 

### Calendar

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.1/10 | 562 |

#### Calendar View

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Multi-Calendar View** | Not enough data | Not enough data | 8.3 (392 reviews) | 
| **Customizable Viewing** | Not enough data | Not enough data | 8.5 (397 reviews) | 

#### Shared Calendar

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Calendar Collaboration** | Not enough data | Not enough data | 8.5 (385 reviews) | 
| **Multiple Calendar Management** | Not enough data | Not enough data | 8.3 (386 reviews) | 

#### Accessibility

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Screen Reader Compatibility** | Not enough data | Not enough data | 8.2 (380 reviews) | 
| **Keyboard Shortcuts** | Not enough data | Not enough data | 8.0 (377 reviews) | 

#### Integration

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Sync Multiple Calendars** | Not enough data | Not enough data | 8.3 (374 reviews) | 
| **Import Events** | Not enough data | Not enough data | 8.2 (380 reviews) | 
| **Software Integrations** | Not enough data | Not enough data | 8.5 (379 reviews) | 

#### Notifications

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Customized Calendar Notifications** | Not enough data | Not enough data | 8.3 (379 reviews) | 
| **Location-Based Alerts** | Not enough data | Not enough data | 7.9 (375 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **AI Text-to-Image** | Not enough data | Not enough data | 7.4 (298 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.5 (303 reviews) | 
| **AI Image-to-Text** | Not enough data | Not enough data | 7.5 (307 reviews) | 

#### Agentic AI - Calendar

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 7.7 (117 reviews) | 

### Document Creation

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 9.2/10 | 77 |

#### Design

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Graphics** | Not enough data | Not enough data | 9.2 (43 reviews) | 
| **Templates** | Not enough data | Not enough data | 9.3 (43 reviews) | 
| **Themes** | Not enough data | Not enough data | 9.3 (43 reviews) | 

#### Collaboration

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Multi-User Collaboration** | Not enough data | Not enough data | 9.4 (46 reviews) | 
| **Real-Time Communication** | Not enough data | Not enough data | 9.3 (45 reviews) | 

#### File Types

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Export** | Not enough data | Not enough data | 9.0 (42 reviews) | 
| **Import** | Not enough data | Not enough data | 9.1 (42 reviews) | 
| **Web Publishing** | Not enough data | Not enough data | 8.9 (42 reviews) | 

#### Edit & Revise

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Revision History** | Not enough data | Not enough data | 9.1 (44 reviews) | 
| **Suggestion Mode** | Not enough data | Not enough data | 9.0 (42 reviews) | 
| **Document Editor** | Not enough data | Not enough data | 9.2 (42 reviews) | 

#### Integrate & Embed

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Calendar** | Not enough data | Not enough data | 9.3 (47 reviews) | 
| **Website** | Not enough data | Not enough data | 9.1 (43 reviews) | 
| **Applications** | Not enough data | Not enough data | 9.3 (45 reviews) | 

#### Operating System

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **PC Operating System** | Not enough data | Not enough data | 9.4 (45 reviews) | 
| **Mac Operating System** | Not enough data | Not enough data | 9.1 (45 reviews) | 
| **Linux Operating System** | Not enough data | Not enough data | 8.9 (41 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.1 (41 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.2 (42 reviews) | 
| **AI Text-to-Image** | Not enough data | Not enough data | 9.2 (41 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 9.4 (40 reviews) | 
| **AI Image-to-Text** | Not enough data | Not enough data | 9.0 (41 reviews) | 

#### Agentic AI - Document Creation

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 9.3 (23 reviews) | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.1/10 | 884 |

#### Integrations

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **MS Teams Integration** | Not enough data | Not enough data | 7.7 (644 reviews) | 
| **Email Integration** | Not enough data | Not enough data | 8.6 (672 reviews) | 
| **Zoom Integration** | Not enough data | Not enough data | 8.9 (673 reviews) | 
| **Google Meet Integration** | Not enough data | Not enough data | 7.7 (638 reviews) | 
| **Salesforce Integration** | Not enough data | Not enough data | 7.6 (631 reviews) | 

#### Branding & Customizatio

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Custom Booking Page** | Not enough data | Not enough data | 8.1 (643 reviews) | 
| **Personalized Links** | Not enough data | Not enough data | 8.5 (658 reviews) | 
| **Personalized Web Embed** | Not enough data | Not enough data | 8.1 (630 reviews) | 

#### Automatic Rules & Configurations

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Set Working Hours** | Not enough data | Not enough data | 8.4 (639 reviews) | 
| **Automatic Updates** | Not enough data | Not enough data | 8.5 (655 reviews) | 
| **Buffer Times** | Not enough data | Not enough data | 8.4 (653 reviews) | 

#### Agentic AI - Business Scheduling

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.5 (165 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.5 (168 reviews) | 

### Desk Booking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.2/10 | 42 |

#### Seating Options

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Amenities** | Not enough data | Not enough data | 8.4 (19 reviews) | 
| **Automatic Grouping** | Not enough data | Not enough data | 8.1 (19 reviews) | 
| **Predefined Neighborhoods** | Not enough data | Not enough data | 8.6 (19 reviews) | 
| **Recurring Reservations** | Not enough data | Not enough data | 8.9 (19 reviews) | 

#### Tech Stack

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Moble App Offering** | Not enough data | Not enough data | 8.5 (21 reviews) | 
| **Employee Communications Integrations** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **Calendar Integrations** | Not enough data | Not enough data | 9.2 (23 reviews) | 
| **SSO Compatible** | Not enough data | Not enough data | 8.5 (19 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **AI Text-to-Image** | Not enough data | Not enough data | 7.6 (19 reviews) | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 7.5 (19 reviews) | 
| **AI Text-to-3D** | Not enough data | Not enough data | 7.2 (19 reviews) | 
| **AI Image-to-Text** | Not enough data | Not enough data | 7.5 (19 reviews) | 

### AI Meeting Assistants

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.6/10 | 243 |

#### Meeting Prep - AI Meeting Assistants

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Agenda Management** | Not enough data | Not enough data | 8.5 (122 reviews) | 
| **Virtual Meeting Hosting** | Not enough data | Not enough data | 8.8 (131 reviews) | 
| **Automated Scheduling** | Not enough data | Not enough data | 8.5 (126 reviews) | 

#### Meeting Automation - AI Meeting Assistants

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Automated Note-Taking** | Not enough data | Not enough data | 9.0 (155 reviews) | 
| **Voice Recognition** | Not enough data | Not enough data | 8.7 (125 reviews) | 
| **Action Item Tracking** | Not enough data | Not enough data | 8.8 (129 reviews) | 

#### Meeting Insights - AI Meeting Assistants

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 8.3 (122 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.5 (124 reviews) | 
| **Smart Summaries** | Not enough data | Not enough data | 9.1 (140 reviews) | 

#### Accessibility - AI Meeting Assistants

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Language Translation** | Not enough data | Not enough data | 8.4 (123 reviews) | 
| **Real-Time Transcription** | Not enough data | Not enough data | 8.6 (128 reviews) | 
| **Accessibility Guidelines Compliance** | Not enough data | Not enough data | 8.3 (116 reviews) | 

#### Agentic AI - AI Meeting Assistants

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.9 (77 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.9 (78 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.1 (80 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.1 (81 reviews) | 

#### Meeting Capture & Retention - AI Meeting Assistants

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Bot Presence** | Not enough data | Not enough data | Not enough data | 
| **Meeting Moments Management** | Not enough data | Not enough data | Not enough data | 
| **Audio or Video Recording** | Not enough data | Not enough data | 10.0 (5 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 991 |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 7.9 (25 reviews) | Not enough data | Not enough data | 
| **Call Management** | 9.2 (38 reviews) | Not enough data | Not enough data | 
| **Network monitoring** | 9.0 (27 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.7 (42 reviews) | Not enough data | Not enough data | 
| **Virtual PBX** | 7.6 (24 reviews) | Not enough data | Not enough data | 
| **SIP trunking services** | 8.1 (24 reviews) | Not enough data | Not enough data | 

#### Basic Communication

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Phone Calls** | 9.2 (926 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Calls** | 8.3 (437 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Instant Messaging** | 9.1 (718 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Screen Sharing** | 8.4 (453 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Conference Calls** | 8.9 (633 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Desk-to-Desk Calls** | 9.1 (627 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.0 (23 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.5 (24 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.0 (23 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.3 (23 reviews) | Not enough data | Not enough data | 

#### Access

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Software Pairing** | 8.7 (519 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Browser Extension** | 8.7 (576 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Individual Download** | 9.1 (690 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Advanced Features

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Hold Music** | 8.6 (641 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | Not enough data | Not enough data | 
| **VOiP Number** | 9.3 (786 reviews) ✓ Verified | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 792 |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.8 (9 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.2 (10 reviews) | Not enough data | Not enough data | 

#### Calling

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Record Calls** | 9.0 (604 reviews) | Not enough data | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | Not enough data | 
| **Call Types** | 9.1 (635 reviews) | Not enough data | Not enough data | 
| **Click-to-Call** | 9.1 (650 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | 8.6 (12 reviews) | Not enough data | Not enough data | 

#### Contacts

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Personalization** | 8.7 (644 reviews) | Not enough data | Not enough data | 
| **Information Locater** | 8.6 (572 reviews) | Not enough data | Not enough data | 
| **Record Prospect Data** | 8.6 (514 reviews) | Not enough data | Not enough data | 

#### Insights

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Notes** | 8.5 (489 reviews) | Not enough data | Not enough data | 
| **Daily Summary** | 8.7 (551 reviews) | Not enough data | Not enough data | 
| **Automated Voicemails** | 8.8 (263 reviews) | Not enough data | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | Not enough data | 
| **Sorts Prospects** | 8.3 (400 reviews) | Not enough data | Not enough data | 
| **Automated Note Taking** | 9.1 (13 reviews) | Not enough data | Not enough data | 

### Productivity Bots

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.3/10 | 16 |

#### Agentic AI - Productivity Bots

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 8.2 (10 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.2 (10 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.6 (11 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 8.2 (10 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 159 |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | 8.7/10 | 2573 |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.8 (9 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 8.2 (10 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 8.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.8 (10 reviews) | 

#### Extensions

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | Not enough data | 8.9 (1484 reviews) ✓ Verified | 
| **Native VoIP** | 9.2 (99 reviews) ✓ Verified | Not enough data | 8.8 (1460 reviews) ✓ Verified | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | Not enough data | 8.7 (1369 reviews) | 

#### Features

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Voicemail to Email** | 9.1 (124 reviews) ✓ Verified | Not enough data | 8.8 (1381 reviews) ✓ Verified | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 8.7 (1334 reviews) | 
| **File Sharing** | 9.3 (90 reviews) | Not enough data | 8.9 (1776 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | Not enough data | 9.2 (2023 reviews) ✓ Verified | 
| **Video Conferencing** | 9.3 (84 reviews) ✓ Verified | Not enough data | 9.3 (2107 reviews) ✓ Verified | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | Not enough data | 8.8 (1603 reviews) ✓ Verified | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | 8.6/10 | 207 |
| **Zoom Workplace** | N/A | N/A |

#### Action Item Detection - AI Note-taking Software

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Action Item extraction** | Not enough data | 8.6 (117 reviews) | Not enough data | 
| **Summary Generation** | Not enough data | 8.9 (130 reviews) | Not enough data | 

#### Automatic Transcription - AI Note-taking Software

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Speech-to-text Transcription** | Not enough data | 8.8 (130 reviews) | Not enough data | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Team-based Access** | Not enough data | 8.7 (128 reviews) | Not enough data | 

#### Language & Accent Support - AI Note-taking Software

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Multi-Language and Accent Support** | Not enough data | 8.2 (115 reviews) | Not enough data | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Integrations** | Not enough data | 8.4 (123 reviews) | Not enough data | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Access Control** | Not enough data | 8.7 (117 reviews) | Not enough data | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Semantic Search** | Not enough data | 8.2 (107 reviews) | Not enough data | 

#### Speaker Identification - AI Note-taking Software

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Speaker Recognition** | Not enough data | 8.7 (124 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | Not enough data | 

#### Autonomy

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Microsoft Teams** | N/A | N/A |
| **Zoom Workplace** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Dialpad Connect (8):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Microsoft Teams (2):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software)

**Unique to Zoom Workplace (17):** [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants), [Desk Booking Software](https://www.g2.com/categories/desk-booking), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [Email Client Software](https://www.g2.com/categories/email-client), [Screen Sharing Software](https://www.g2.com/categories/screen-sharing), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Collaborative Whiteboard Software](https://www.g2.com/categories/collaborative-whiteboard), [AI Writing Assistants](https://www.g2.com/categories/ai-writing-assistant), [Virtual Classroom Software](https://www.g2.com/categories/virtual-classroom), [Productivity Bots Software](https://www.g2.com/categories/productivity-bots), [Visitor Management Software](https://www.g2.com/categories/visitor-management), [Digital Signage Software](https://www.g2.com/categories/digital-signage), [Document Creation Software](https://www.g2.com/categories/document-creation), [Screen and Video Capture Software](https://www.g2.com/categories/screen-and-video-capture), [Calendar Software](https://www.g2.com/categories/calendar-software), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | Microsoft Teams | Zoom Workplace | 
|---|---|---|---|
| **Small-Business** | 57.8% | 22.1% | 50.9% | 
| **Mid-Market** | 32.7% | 38.4% | 31.3% | 
| **Enterprise** | 9.5% | 39.5% | 17.7% | 

### By Industry

#### Dialpad Connect

- **Marketing and Advertising:** 8.2%
- **Information Technology and Services:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

#### Microsoft Teams

- **Information Technology and Services:** 17.2%
- **Computer Software:** 9.3%
- **Financial Services:** 3.7%
- **Education Management:** 3.5%
- **Marketing and Advertising:** 3.5%
- **Higher Education:** 3.3%
- **Hospital & Health Care:** 3.2%
- **Accounting:** 2.5%
- **Telecommunications:** 2.1%
- **Insurance:** 2.0%
- **Other:** 49.7%

#### Zoom Workplace

- **Information Technology and Services:** 8.9%
- **Computer Software:** 8.3%
- **Marketing and Advertising:** 5.7%
- **Education Management:** 5.5%
- **Higher Education:** 4.7%
- **Non-Profit Organization Management:** 4.0%
- **Financial Services:** 3.4%
- **E-Learning:** 3.3%
- **Health, Wellness and Fitness:** 3.2%
- **Hospital & Health Care:** 2.6%
- **Other:** 50.4%

---
## Alternatives

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3374 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (926 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3566 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (501 reviews)

### Alternatives to Microsoft Teams

- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48016 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39046 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18891 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12425 reviews)
- [Otter.ai](https://www.g2.com/products/otter-ai/reviews) — 4.4/5 stars (492 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews)
- [Zoho Cliq](https://www.g2.com/products/zoho-cliq/reviews) — 4.4/5 stars (267 reviews)
- [Lark](https://www.g2.com/products/lark-lark/reviews) — 4.5/5 stars (179 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17097 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15380 reviews)

### Alternatives to Zoom Workplace

- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18891 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48016 reviews)
- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39046 reviews)
- [GoTo Meeting](https://www.g2.com/products/goto-meeting/reviews) — 4.2/5 stars (17097 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1364 reviews)
- [Zoho Meeting](https://www.g2.com/products/zoho-meeting/reviews) — 4.5/5 stars (1238 reviews)
- [Adobe Connect](https://www.g2.com/products/adobe-connect/reviews) — 4.0/5 stars (974 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) — 4.6/5 stars (5821 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### Microsoft Teams

- Title: [What is the use of Microsoft teams?](https://www.g2.com/discussions/what-is-the-use-of-microsoft-teams) — 19 comments, 6 upvotes
  > **Top comment:** "Collaboration "
- Title: [What software do you need for Microsoft teams?](https://www.g2.com/discussions/what-software-do-you-need-for-microsoft-teams) — 18 comments, 10 upvotes
  > **Top comment:** "To use Microsoft Teams effectively, you typically need the following software and components:

Microsoft Teams Application: You can download and install..."
- Title: [What are Microsoft teams features?](https://www.g2.com/discussions/what-are-microsoft-teams-features) — 12 comments, 4 upvotes
  > **Top comment:** "most used features in my work place
text based chat
video calling
team meetings"
- Title: [Does it integrate with gmail](https://www.g2.com/discussions/15479-does-it-integrate-with-gmail) — 9 comments, 2 upvotes
  > **Top comment:** "No"
- Title: [Is there a way to mute notifcations?](https://www.g2.com/discussions/33039-is-there-a-way-to-mute-notifcations) — 7 comments, 4 upvotes
  > **Top comment:** "If you go to "Channel notifications" in your settings, you can adjust notifications (and turn most of them off). "

### Zoom Workplace

- Title: [How do you rate zoom for companies, what advantages does it offer?](https://www.g2.com/discussions/how-do-you-rate-zoom-for-companies-what-advantages-does-it-offer) — 48 comments, 15 upvotes
  > **Top comment:** "I like the fact that it works from any system, from phones to ipads, to your PCs, even has an app for apple car play.  The image seems to be more stable and..."
- Title: [What does Zoom do?](https://www.g2.com/discussions/what-does-zoom-do) — 29 comments, 11 upvotes
  > **Top comment:** "Creates a virtual live community place for connection and learning. "
- Title: [Is Zoom Workplace worth it?](https://www.g2.com/discussions/is-zoom-workplace-worth-it) — 26 comments, 36 upvotes
  > **Top comment:** "yes"
- Title: [What software do I need for zoom?](https://www.g2.com/discussions/what-software-do-i-need-for-zoom) — 26 comments, 10 upvotes
  > **Top comment:** "If you own a good laptop or computer, you can download it and it will be saved on your device."
- Title: [How do you add features in Zoom?](https://www.g2.com/discussions/how-do-you-add-features-in-zoom) — 17 comments, 1 upvote
  > **Top comment:** "Depending on which features you are trying to add, you would want to visit the Zoom Marketplace.

https://marketplace.zoom.us/

Best.

Peter K."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-microsoft-teams-vs-zoom-workplace)