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Compare Dialpad Connect and Microsoft Teams 
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At a Glance
Market Segments
Small-Business (57.9% of reviews)
Enterprise (40.3% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$4.80 1 User Per Month
Dialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansMicrosoft Teams
Star Rating
(17,429)4.4 out of 5
Market Segments
Enterprise (40.3% of reviews)
Pros & Cons
Entry-Level Pricing
$4.80 1 User Per Month
Learn more about Microsoft TeamsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dialpad Connect excels in autonomous task execution, scoring 9.4, which reviewers mention allows for seamless integration of AI-driven features that automate routine tasks, enhancing productivity significantly compared to Microsoft Teams' score of 7.7.
- Reviewers mention that Dialpad Connect's proactive assistance feature, rated at 9.4, provides users with timely reminders and suggestions, making it a standout for those who need a little extra help managing their schedules, while Microsoft Teams scores lower at 7.8.
- Users on G2 highlight the ease of use of Dialpad Connect, with a score of 9.1, as a major advantage, particularly praising its intuitive interface and straightforward navigation, whereas Microsoft Teams, with a score of 8.8, is noted for having a steeper learning curve.
- Reviewers say that the one-click join feature in Dialpad Connect, rated at 9.2, simplifies the meeting experience, making it easier for users to connect without hassle, while Microsoft Teams, scoring 9.0, offers similar functionality but with slightly more steps involved.
- G2 users mention that Dialpad Connect's browser application, scoring 9.0, is highly praised for its performance and accessibility, allowing users to join meetings without needing to download software, while Microsoft Teams' browser application, rated at 8.7, is seen as less efficient in comparison.
- Users report that Dialpad Connect's live chat feature, with a score of 9.0, is particularly effective for real-time communication, with many reviewers noting its responsiveness, while Microsoft Teams, scoring 9.2, is also strong in this area but lacks some of the unique integrations that Dialpad offers.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Microsoft Teams
Teams Essentials
$4.80
1 User Per Month
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
- Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.
Free Trial
Dialpad Connect
Free Trial is available
Microsoft Teams
No trial information availableRatings
Meets Requirements
8.9
3,196
8.9
12,957
Ease of Use
9.1
3,216
8.8
13,124
Ease of Setup
9.0
1,201
9.0
3,580
Ease of Admin
8.9
1,111
8.6
2,012
Quality of Support
8.5
2,485
8.6
10,422
Has the product been a good partner in doing business?
8.9
1,035
8.8
1,984
Product Direction (% positive)
8.2
3,051
8.6
12,387
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Business Instant Messaging
Not enough data
8.9
8687
Not enough data
8.7
8956
Not enough data
8.4
8342
Business Instant Messaging
Not enough data
9.0
8246
Not enough data
8.9
8184
Business Instant Messaging
Not enough data
8.8
8003
Not enough data
8.8
8231
Not enough data
8.7
7196
Generative AI - Business Instant Messaging
Not enough data
8.2
967
AI - Business Instant Messaging
Not enough data
8.0
953
Not enough data
8.3
951
Not enough data
7.9
942
Not enough data
8.0
941
Agentic AI - Business Instant Messaging
Not enough data
7.9
542
Not enough data
8.0
540
Collaboration Tools
8.7
1276
9.0
7766
|
Verified
8.8
292
9.1
5546
|
Verified
9.0
49
Feature Not Available
9.0
327
9.2
5711
|
Verified
9.3
52
Feature Not Available
Meeting Coordination
8.7
1191
9.0
7318
|
Verified
8.8
1112
8.9
6792
|
Verified
8.9
359
8.8
7047
|
Verified
9.2
362
8.9
5514
|
Verified
Software Type
8.6
1039
8.8
7110
|
Verified
9.0
350
8.7
5211
|
Verified
8.9
267
9.1
5746
|
Verified
Agentic AI - Video Conferencing
9.4
8
7.8
631
9.4
8
7.8
628
9.8
8
7.8
622
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
900
|
Verified
Not enough data
8.3
437
|
Verified
Not enough data
9.1
711
|
Verified
Not enough data
8.4
457
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
630
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
9.1
691
|
Verified
Not enough data
Advanced Features
8.7
643
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
787
|
Verified
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
8.4
102
Not enough data
8.6
104
Automatic Transcription - AI Note-taking Software
Not enough data
8.6
104
Collaboration & Sharing - AI Note-taking Software
Not enough data
8.6
102
Language & Accent Support - AI Note-taking Software
Not enough data
8.1
102
Multi-Platform Integration - AI Note-taking Software
Not enough data
8.2
101
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.6
100
Searchable Note Archives - AI Note-taking Software
Not enough data
8.2
97
Speaker Identification - AI Note-taking Software
Not enough data
8.5
102
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Microsoft Teams are categorized as Video Conferencing
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and VoIP Providers
Microsoft Teams is categorized as Business Instant Messaging and AI Note-Taking Software
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Teams
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Information Technology and Services
17.1%
Computer Software
9.2%
Financial Services
3.6%
Education Management
3.6%
Marketing and Advertising
3.5%
Other
63.0%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
What software do you need for Microsoft teams?
17 Comments
AG
You need Office 365 to use Microsoft Teams.Read more
What is the use of Microsoft teams?
17 Comments
AP
Teams can be used to conduct meeting as well as chats can be accessed.Read more
What are Microsoft teams features?
11 Comments
DB
Chat, video conferencing, team collaboration.Read more
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