Compare Dialpad Connect and Microsoft Teams 
At a Glance
Market Segments
Small-Business (57.8% of reviews)
Enterprise (40.0% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$4.80 1 User Per Month
Dialpad Connect
Star Rating
(4,071)4.4 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansMicrosoft Teams
Star Rating
(18,032)4.4 out of 5
Market Segments
Enterprise (40.0% of reviews)
Pros & Cons
Entry-Level Pricing
$4.80 1 User Per Month
Learn more about Microsoft TeamsSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Dialpad Connect offers a user-friendly experience with its clean interface, making it easy for new team members to adapt quickly. Users appreciate the flexibility of managing calls, messages, and meetings on a single platform, which enhances productivity.
- Users say Microsoft Teams excels in integrating various communication tools, such as chat, video meetings, and file sharing, into one cohesive platform. This organization helps teams streamline their workflows, reducing the hassle of juggling multiple applications.
- Reviewers mention that Dialpad Connect's call quality is reliable, with AI features that assist in following conversations seamlessly. This capability is particularly beneficial for teams that rely heavily on voice communication for their daily operations.
- According to verified reviews, Microsoft Teams is praised for its ease of scheduling meetings and calls, which simplifies the process of coordinating with clients and colleagues. Users find this feature essential for maintaining effective communication.
- G2 reviewers highlight that Dialpad Connect's autonomous task execution and proactive assistance features are standout elements, allowing users to automate routine tasks and receive timely support, which can significantly enhance efficiency.
- Users report that while both platforms have similar star ratings, Microsoft Teams has a much larger user base and market presence, which may provide more robust community support and resources compared to Dialpad Connect, especially for larger enterprises.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Microsoft Teams
Teams Essentials
$4.80
1 User Per Month
- Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud.
- Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients.
- Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration.
Free Trial
Dialpad Connect
Free Trial is available
Microsoft Teams
No trial information availableRatings
Meets Requirements
8.9
3,209
8.9
13,379
Ease of Use
9.1
3,328
8.8
13,576
Ease of Setup
9.0
1,215
9.0
3,998
Ease of Admin
8.9
1,119
8.6
2,165
Quality of Support
8.5
2,497
8.6
10,791
Has the product been a good partner in doing business?
8.9
1,043
8.8
2,143
Product Direction (% positive)
8.2
3,062
8.6
12,800
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
9.0
27
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
Feature Not Available
Not enough data
9.4
18
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Business Instant Messaging
Not enough data
8.9
8834
Not enough data
8.7
9066
Not enough data
8.4
8413
Business Instant Messaging
Not enough data
9.0
8352
Not enough data
8.9
8306
Business Instant Messaging
Not enough data
8.8
8084
Not enough data
8.8
8296
Not enough data
8.7
7300
Generative AI - Business Instant Messaging
Not enough data
8.2
1004
AI - Business Instant Messaging
Not enough data
8.0
979
Not enough data
8.3
973
Not enough data
8.0
966
Not enough data
8.0
963
Agentic AI - Business Instant Messaging
Not enough data
8.0
571
Not enough data
8.0
561
Collaboration Tools
8.7
1276
9.0
7909
|
Verified
8.8
292
9.1
5634
|
Verified
9.0
49
Feature Not Available
9.0
327
9.2
5932
|
Verified
9.3
52
Feature Not Available
Meeting Coordination
8.7
1191
9.0
7495
|
Verified
8.8
1112
8.9
6893
|
Verified
8.9
359
8.8
7117
|
Verified
9.2
362
8.9
5588
|
Verified
Software Type
8.6
1039
8.8
7209
|
Verified
9.0
350
8.7
5263
|
Verified
8.9
267
9.1
5840
|
Verified
Agentic AI - Video Conferencing
Feature Not Available
7.8
663
Feature Not Available
7.9
662
Feature Not Available
7.8
649
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Not enough data
Feedback Analysis
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Not enough data
Feedback Sources
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
35
Not enough data
9.1
30
Not enough data
8.8
40
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
915
|
Verified
Not enough data
8.3
438
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
8.4
458
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
632
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Not enough data
8.8
580
|
Verified
Not enough data
9.1
693
|
Verified
Not enough data
Advanced Features
8.7
644
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
789
|
Verified
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
638
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
648
Not enough data
8.6
575
Not enough data
8.6
517
Not enough data
Insights
8.5
492
Not enough data
8.7
554
Not enough data
8.8
262
Not enough data
Feature Not Available
Not enough data
8.3
404
Not enough data
9.3
17
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
9.1
81
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
90
Not enough data
9.3
114
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
100
|
Verified
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
8.5
109
Not enough data
8.7
116
Automatic Transcription - AI Note-taking Software
Not enough data
8.7
114
Collaboration & Sharing - AI Note-taking Software
Not enough data
8.6
111
Language & Accent Support - AI Note-taking Software
Not enough data
8.1
107
Multi-Platform Integration - AI Note-taking Software
Not enough data
8.2
111
Privacy & Security Controls - AI Note-taking Software
Not enough data
8.7
107
Searchable Note Archives - AI Note-taking Software
Not enough data
8.2
101
Speaker Identification - AI Note-taking Software
Not enough data
8.6
110
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Microsoft Teams are categorized as Video Conferencing
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and VoIP Providers
Microsoft Teams is categorized as Business Instant Messaging and AI Note-Taking Software
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Teams
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.2%
Information Technology and Services
17.2%
Computer Software
9.2%
Financial Services
3.7%
Education Management
3.6%
Marketing and Advertising
3.5%
Other
62.8%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
What software do you need for Microsoft teams?
17 Comments
AG
You need Office 365 to use Microsoft Teams.Read more
What is the use of Microsoft teams?
17 Comments
AP
Teams can be used to conduct meeting as well as chats can be accessed.Read more
What are Microsoft teams features?
11 Comments
DB
Chat, video conferencing, team collaboration.Read more
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