# Dialpad Connect vs Kixie PowerCall & SMS Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Kixie PowerCall & SMS excels in **streamlining outreach** , with users appreciating the integration of calls and texts on a single platform. The dialing automation feature is highlighted for saving significant time, making it a strong choice for small businesses focused on efficiency.
- **Users say** Dialpad Connect offers a **flexible phone system** that is not limited to traditional hardware, allowing for effective use from anywhere. This flexibility is particularly beneficial for teams that need to stay connected while on the go, as noted by users who value the convenience of mobile access.
- **According to verified reviews** , Kixie PowerCall & SMS stands out for its **high-quality support** , with users rating it exceptionally well. Reviewers mention that the support team is responsive and helpful, which can be a crucial factor for businesses that rely on timely assistance.
- **Reviewers mention** that Dialpad Connect provides useful **AI features** , such as call recording recaps that help in recalling important conversations. This capability is appreciated by users who need to review discussions for clarity and follow-up, enhancing the overall communication experience.
- **G2 reviewers highlight** Kixie PowerCall & SMS's **seamless CRM integration** , which allows for easy syncing of call notes and voicemails. This feature is particularly beneficial for sales teams, as it reduces the time spent on manual updates and keeps everything organized.
- **Users say** that while Dialpad Connect has a solid feature set, it faces challenges in **user satisfaction** compared to Kixie PowerCall & SMS, particularly in areas like ease of use and setup. Some users have noted that while the system is functional, it may not be as intuitive as Kixie's offerings.



| | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.8 out of 5 | 
| **Total Reviews** | 4,179 | 865 | 
| **Largest Market Segment** | Small-Business (57.8% of reviews) | Small-Business (83.4% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | Free Trial | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (57 reviews)
- Connection Issues (42 reviews)

### Kixie PowerCall & SMS

Pros:
- Ease of Use (87 reviews)
- Helpful (74 reviews)

Cons:
- Call Issues (29 reviews)
- Dialer Issues (15 reviews)

---
## Ratings Comparison
| Rating | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3228 reviews) | 9.3 (745 reviews) | 
  | **Ease of Use** | 9.1 (3408 reviews) | 9.3 (761 reviews) | 
  | **Ease of Setup** | 9.0 (1231 reviews) | 9.2 (456 reviews) | 
  | **Ease of Admin** | 8.9 (1137 reviews) | 9.1 (301 reviews) | 
  | **Quality of Support** | 8.5 (2519 reviews) | 9.6 (739 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1061 reviews) | 9.2 (300 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3074 reviews) | 9.4 (752 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### Kixie PowerCall & SMS

#### Entry-Level Pricing

Plan: Integrated

Price: Free Trial

Key Features:
- Business phone service
- Bi-directional CRM integration
- Text Messaging (SMS + MMS)

[Browse all 4 editions](https://www.g2.com/products/kixie-powercall-sms/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.3/10 | 31 |
| **Kixie PowerCall & SMS** | 9.2/10 | 95 |

#### Lead Facilitation

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Customer-facing Chatbot** | 7.7 (25 reviews) | Feature Not Available | 
| **Lead Qualification** | 7.5 (25 reviews) | 8.8 (71 reviews) | 
| **Lead Follow-up** | 8.2 (25 reviews) | 9.1 (77 reviews) | 
| **Meeting Scheduling ** | 8.1 (26 reviews) | 8.9 (72 reviews) | 

#### Organization

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.1 (25 reviews) | 9.0 (49 reviews) | 
| **Data Entry** | 8.9 (25 reviews) | 9.0 (73 reviews) | 
| **Integrations / APIs** | 8.9 (25 reviews) | 9.3 (81 reviews) | 

#### Performance Analysis

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Coaching ** | 8.2 (26 reviews) | 9.5 (76 reviews) | 
| **Peformance Tracking** | 8.4 (26 reviews) | 9.5 (82 reviews) | 

#### Sales Analysis

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **ROI Forecasting ** | 8.1 (24 reviews) | 9.4 (68 reviews) | 
| **Sales Forecasting ** | 8.0 (24 reviews) | 9.2 (71 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 9.2 (36 reviews) | 
| **AI Text Summarization** | 9.3 (16 reviews) | 9.5 (35 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 206 |

#### Integrated Workflows

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Task Management** | Not enough data | 9.1 (161 reviews) | 
| **Email Tracking/Automation** | Not enough data | 8.9 (155 reviews) | 
| **Calls and Voice** | Not enough data | 9.5 (194 reviews) | 
| **Other Outreach Options ** | Not enough data | 9.0 (156 reviews) | 
| **CRM Integration** | Not enough data | 9.5 (189 reviews) | 
| **Calendar** | Not enough data | 8.8 (146 reviews) | 
| **Shared Records** | Not enough data | 9.0 (158 reviews) | 

#### Repeatability and Reportability

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Content Management** | Not enough data | 9.0 (156 reviews) | 
| **Workflow Management** | Not enough data | 9.2 (158 reviews) | 
| **Workflow Performance** | Not enough data | 9.2 (163 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 9.1 (156 reviews) | 
| **Gamification** | Not enough data | 8.6 (136 reviews) | 

#### AI and Automation

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 9.0 (144 reviews) | 
| **Lead Scoring** | Not enough data | 8.8 (139 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 8.8 (136 reviews) | 
| **Buyer Intelligence** | Not enough data | 8.8 (130 reviews) | 
| **Machine Learning** | Not enough data | 8.6 (130 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - Sales Engagement

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (18 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (18 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (18 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (18 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (17 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (17 reviews) | 
| **Decision Making** | Not enough data | 8.0 (17 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 340 |

#### Dialing Options

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Preview Dialing** | Not enough data | 9.2 (297 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 9.3 (284 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | 8.9 (11 reviews) | 

#### Agent Tools

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 8.7 (256 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.8 (269 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.6 (318 reviews) ✓ Verified | 

#### Automation

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 9.0 (259 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.0 (254 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 9.0 (251 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (9 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | 8.5 (8 reviews) | 
| **Compliance Monitoring** | Not enough data | 8.1 (8 reviews) | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | 8.5 (8 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.7/10 | 22 |

#### Call Analytics

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Call Recording** | Not enough data | 9.7 (22 reviews) | 
| **Machine Learning** | Not enough data | 9.3 (21 reviews) | 
| **Call Analysis** | Not enough data | 9.5 (21 reviews) | 
| **Lead Qualification** | Not enough data | 9.3 (22 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.7 (20 reviews) | 
| **Speech-to-Text** | Not enough data | 7.6 (21 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.4 (22 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (5 reviews) | 
| **Decision Making** | Not enough data | 8.7 (5 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 102 |

#### Text Messaging

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Bulk SMS** | Not enough data | 8.8 (85 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (96 reviews) | 
| **Text Scheduler** | Not enough data | 8.8 (81 reviews) | 
| **Automatic Replies** | Not enough data | 9.1 (86 reviews) | 
| **Automatic URL Shortening** | Not enough data | 8.8 (71 reviews) | 
| **MMS Marketing** | Not enough data | 8.6 (78 reviews) | 
| **Personalization** | Not enough data | 9.3 (95 reviews) | 
| **Transactional SMS** | Not enough data | 9.1 (86 reviews) | 

#### SMS Platform

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Reporting** | Not enough data | 9.3 (90 reviews) | 
| **Automation** | Not enough data | 9.2 (88 reviews) | 
| **White Label** | Not enough data | 8.7 (74 reviews) | 
| **Text-to-Landline** | Not enough data | Feature Not Available | 
| **Short Codes** | Not enough data | Feature Not Available | 
| **API Integration** | Not enough data | 9.1 (81 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.6 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 8.6 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (6 reviews) | 
| **Decision Making** | Not enough data | 8.3 (6 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | 9.0/10 | 111 |

#### Channels

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Voice** | Not enough data | 9.5 (104 reviews) | 
| **Social** | Not enough data | 8.6 (71 reviews) | 
| **Web Chat** | Not enough data | 8.6 (71 reviews) | 
| **Mobile SMS** | Not enough data | 9.1 (103 reviews) | 
| **Email** | Not enough data | 8.8 (92 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.6 (65 reviews) | 

#### Functions

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Session Routing** | Not enough data | 9.3 (89 reviews) | 
| **Session Queuing** | Not enough data | 9.0 (87 reviews) | 
| **Concurrent Calling** | Not enough data | 9.3 (86 reviews) | 
| **Speech Analytics** | Not enough data | 8.9 (82 reviews) | 
| **Auto Dialer** | Not enough data | 9.3 (87 reviews) | 
| **IVR** | Not enough data | 9.0 (89 reviews) | 
| **Inbound Screen Pop** | Not enough data | 9.1 (91 reviews) | 
| **Persistent Data** | Not enough data | 9.1 (88 reviews) | 

#### Agentic AI - Contact Center

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 9.2 (92 reviews) | 
| **Administrator Access** | Not enough data | 9.4 (92 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.2 (95 reviews) | 
| **Session Recording** | Not enough data | 9.4 (93 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 8.9 (75 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1589 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Collaboration Tools

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Screen Sharing** | 8.7 (1270 reviews) | Not enough data | 
| **Presentations** | 8.8 (287 reviews) | Not enough data | 
| **Whiteboarding** | 8.9 (44 reviews) | Not enough data | 
| **Live Chat** | 8.9 (322 reviews) | Not enough data | 
| **Hand Raising** | 9.2 (47 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | Not enough data | 
| **Recording** | 8.8 (1107 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (354 reviews) | Not enough data | 
| **One-Click Join** | 9.2 (357 reviews) | Not enough data | 

#### Software Type

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Mobile** | 8.6 (1034 reviews) | Not enough data | 
| **Browser Application** | 9.0 (345 reviews) | Not enough data | 
| **Desktop Application** | 8.9 (263 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Responses

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.5/10 | 23 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Feedback Management

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Tagging** | 8.3 (20 reviews) | Not enough data | 
| **Segmentation** | 8.5 (19 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.8 (20 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Thematic Analysis** | 9.0 (20 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (20 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.5 (19 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Online Reviews** | 8.4 (18 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 7.6 (18 reviews) | Not enough data | 
| **Customer Service Channels** | 8.8 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Generation** | 8.7 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (18 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.7/10 | 117 |

#### Platform

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Omnichannel** | Not enough data | 8.9 (87 reviews) | 
| **Mobile Access** | Not enough data | 8.6 (97 reviews) | 
| **Queue Management** | Not enough data | 9.1 (96 reviews) | 
| **Call Routing** | Not enough data | 9.2 (104 reviews) | 
| **Call Back** | Not enough data | 9.1 (100 reviews) | 
| **IVR** | Not enough data | 9.0 (89 reviews) | 
| **Automatic Call Distribution** | Not enough data | 9.1 (93 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 8.0 (76 reviews) | 

#### Workforce Management

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Call Monitoring** | Not enough data | 9.3 (106 reviews) | 
| **Performance Evaluation** | Not enough data | 9.2 (98 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (23 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (23 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (22 reviews) | 

#### Administrative

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Call Recording** | Not enough data | 9.4 (109 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.2 (108 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 1004 |
| **Kixie PowerCall & SMS** | 9.6/10 | 91 |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 7.9 (25 reviews) | Not enough data | 
| **Call Management** | 9.1 (42 reviews) | Not enough data | 
| **Network monitoring** | 9.0 (27 reviews) | Not enough data | 
| **Integrations** | 8.8 (46 reviews) | Not enough data | 
| **Virtual PBX** | 7.6 (24 reviews) | Not enough data | 
| **SIP trunking services** | 8.1 (24 reviews) | Not enough data | 

#### Basic Communication

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Phone Calls** | 9.2 (932 reviews) ✓ Verified | 9.8 (84 reviews) ✓ Verified | 
| **Video Calls** | 8.3 (439 reviews) ✓ Verified | Feature Not Available | 
| **Instant Messaging** | 9.1 (721 reviews) ✓ Verified | Feature Not Available | 
| **Screen Sharing** | 8.4 (454 reviews) ✓ Verified | Feature Not Available | 
| **Conference Calls** | 8.9 (634 reviews) ✓ Verified | 9.4 (68 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.1 (628 reviews) ✓ Verified | 9.6 (71 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (23 reviews) | Not enough data | 

#### Access

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Software Pairing** | 8.7 (519 reviews) ✓ Verified | 9.6 (70 reviews) | 
| **Browser Extension** | 8.7 (576 reviews) ✓ Verified | 9.8 (82 reviews) | 
| **Individual Download** | 9.1 (690 reviews) ✓ Verified | 9.8 (60 reviews) | 

#### Advanced Features

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Hold Music** | 8.6 (641 reviews) ✓ Verified | 9.5 (66 reviews) | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | 9.6 (62 reviews) ✓ Verified | 
| **VOiP Number** | 9.3 (786 reviews) ✓ Verified | 9.8 (81 reviews) | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | 8.8/10 | 101 |

#### Agentic AI - Sales Performance Management

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.0 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (10 reviews) | 

#### Incentives

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Badges** | Not enough data | 8.5 (73 reviews) | 
| **Triggers** | Not enough data | 8.7 (78 reviews) | 
| **Commission Calculator** | Not enough data | Feature Not Available | 
| **Leaderboards** | Not enough data | 8.8 (82 reviews) | 

#### Personalization

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Profiles** | Not enough data | 9.0 (81 reviews) | 
| **Custom Reports** | Not enough data | 9.0 (82 reviews) | 
| **Dashboards** | Not enough data | 9.3 (91 reviews) | 
| **Goal Setting** | Not enough data | 9.1 (77 reviews) | 

#### Administrative

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Integration** | Not enough data | 9.4 (90 reviews) | 
| **Employee Structure** | Not enough data | 9.1 (73 reviews) | 
| **Behavior Monitoring** | Not enough data | 9.0 (72 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 796 |
| **Kixie PowerCall & SMS** | 9.1/10 | 343 |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (9 reviews) | 8.1 (9 reviews) | 
| **Natural Language Interaction** | 8.2 (10 reviews) | 8.1 (9 reviews) | 

#### Calling

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Record Calls** | 9.0 (605 reviews) | 9.7 (331 reviews) | 
| **Generate Location** | Feature Not Available | 9.3 (267 reviews) | 
| **Call Types** | 9.1 (637 reviews) | 9.5 (300 reviews) | 
| **Click-to-Call** | 9.1 (650 reviews) | 9.6 (326 reviews) | 
| **Auto Dialer** | 8.6 (12 reviews) | 9.4 (11 reviews) | 

#### Contacts

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Personalization** | 8.7 (644 reviews) | 9.1 (296 reviews) | 
| **Information Locater** | 8.6 (572 reviews) | 9.1 (278 reviews) | 
| **Record Prospect Data** | 8.6 (514 reviews) | 9.3 (283 reviews) | 

#### Insights

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Notes** | 8.5 (490 reviews) | 9.3 (288 reviews) | 
| **Daily Summary** | 8.7 (551 reviews) | 9.4 (294 reviews) | 
| **Automated Voicemails** | 8.8 (263 reviews) | 9.5 (291 reviews) | 
| **Automated Emails** | Feature Not Available | 8.8 (236 reviews) | 
| **Sorts Prospects** | 8.3 (400 reviews) | 9.0 (231 reviews) | 
| **Automated Note Taking** | 8.9 (15 reviews) | 8.8 (11 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | 9.3/10 | 88 |

#### Agentic AI - Sales Coaching

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.6 (73 reviews) | 
| **Coaching Materials** | Not enough data | 9.3 (70 reviews) | 
| **Playbook Creation** | Not enough data | 9.2 (40 reviews) | 
| **Video Record** | Not enough data | Feature Not Available | 

#### Feedback

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Review** | Not enough data | 9.6 (66 reviews) | 
| **Scorecard** | Not enough data | 9.7 (64 reviews) | 
| **Coaching Card** | Not enough data | 9.6 (61 reviews) | 
| **Leaderboard** | Not enough data | 9.4 (68 reviews) | 
| **Real-Time Updates** | Not enough data | 9.5 (70 reviews) | 
| **Notifications** | Not enough data | 9.2 (70 reviews) | 
| **Competition** | Not enough data | 9.3 (63 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.3 (32 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 161 |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.2 (99 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Voicemail to Email** | 9.1 (125 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 9.3 (91 reviews) | Not enough data | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 9.3 (85 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 

#### Autonomy

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Kixie PowerCall & SMS** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Dialpad Connect (6):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Kixie PowerCall & SMS (8):** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | Kixie PowerCall & SMS | 
|---|---|---|
| **Small-Business** | 57.8% | 83.4% | 
| **Mid-Market** | 32.7% | 15.6% | 
| **Enterprise** | 9.5% | 0.9% | 

### By Industry

#### Dialpad Connect

- **Information Technology and Services:** 8.2%
- **Marketing and Advertising:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 2.9%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

#### Kixie PowerCall & SMS

- **Financial Services:** 11.4%
- **Marketing and Advertising:** 10.7%
- **Real Estate:** 9.2%
- **Insurance:** 9.1%
- **Computer Software:** 5.8%
- **Construction:** 2.9%
- **Information Technology and Services:** 2.9%
- **Consumer Services:** 2.8%
- **Accounting:** 2.0%
- **Staffing and Recruiting:** 1.9%
- **Other:** 41.2%

---
## Alternatives

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1602 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3378 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1374 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (929 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56439 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3569 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1844 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)

### Alternatives to Kixie PowerCall & SMS

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2386 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1602 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1844 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Nooks](https://www.g2.com/products/nooks/reviews) — 4.8/5 stars (1570 reviews)
- [Orum](https://www.g2.com/products/orum/reviews) — 4.6/5 stars (808 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1374 reviews)
- [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) — 4.7/5 stars (286 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (577 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### Kixie PowerCall & SMS

- Title: [Would it be possible to add a feature which makes the user able to embed links to words in text messages?](https://www.g2.com/discussions/would-it-be-possible-to-add-a-feature-which-makes-the-user-able-to-embed-links-to-words-in-text-messages) — 1 comment, 1 upvote
  > **Top comment:** "Hypertext (clickable links embedded in words) aren't compatible with any form of SMS/MMS text messaging, so there wouldn't be any way Kixie (or any other..."
- Title: [What would be the best way to import leads to hubspot to be used on kixie](https://www.g2.com/discussions/28132-what-would-be-the-best-way-to-import-leads-to-hubspot-to-be-used-on-kixie) — 1 comment *(includes official response)*
  > **Top comment:** "The main thing to do is ensure you

1) upload the contacts with a  phone number
2) make sure the phone number is a standard phone number field - not a..."
- Title: [How come we cannot add a phone number to our Hubspot integration after getting off the call?](https://www.g2.com/discussions/24059-how-come-we-cannot-add-a-phone-number-to-our-hubspot-integration-after-getting-off-the-call) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Kixie will automatically create a new contact and after the call you can merge the contacts. "
- Title: [Do you offer a longer cord on the headset?](https://www.g2.com/discussions/do-you-offer-a-longer-cord-on-the-headset) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "You can utilize wireless headsets with Kixie!"
- Title: [What is the best way to avoid being confused with Spam with using the local presence feature?](https://www.g2.com/discussions/14652-what-is-the-best-way-to-avoid-being-confused-with-spam-with-using-the-local-presence-feature) — 1 comment, 1 upvote
  > **Top comment:** "Kixie has an AI-powered local presence to automatically scrub bad numbers and promote good numbers"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-kixie-powercall-sms)