Link copied to clipboard # Dialpad Connect vs Kixie PowerCall & SMS Comparison - What are their main differences? Share [ Export ](/compare/dialpad-connect/kixie-powercall-sms/export.csv) Dialpad ConnectKixie PowerCall & SMS[+ Add Product](#) Pricing **Dialpad Connect** Free Trial **$27.00** Per User Per Month · Standard **$35.00** Per User Per Month · Pro **Custom Quote Available** · Enterprise **Kixie PowerCall & SMS** Free Trial **Custom Quote Available** Per Month · Integrated **Custom Quote Available** Per Month · Professional **Custom Quote Available** Per Month · Outbound PowerDialer **Custom Quote Available** Per Month · Ultimate Revenue Show more **Pricing Insights** from reviews Perceived Cost **Dialpad Connect** $$$$$ **Kixie PowerCall & SMS** $$$$$ Average Discount **Dialpad Connect** 9%2% more **Kixie PowerCall & SMS** 7% Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Dialpad Connect** 6 months Based on 100 responses **Kixie PowerCall & SMS** 6 months Based on 100 responses Return on Investment **Dialpad Connect** 6 months Based on 100 responses **Kixie PowerCall & SMS** 6 months Based on 100 responses ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") ![Kixie PowerCall & SMS](https://images.g2crowd.com/uploads/product/hd_favicon/41f6e7886d98ee87b5eb68c8a66e0b2f/kixie-powercall-sms.svg "Kixie PowerCall & SMS") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Dialpad Connect** Ease of Use (130) Call Management (71) Call Issues (57) Connection Issues (43) **Kixie PowerCall & SMS** Ease of Use (87) Helpful (74) Call Issues (29) Dialer Issues (15) Integrations **Dialpad Connect** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0892ca02d2dbeaa22a02311fff372094/abstrakt-software.png "Product Avatar Image") Abstrakt Software ](https://www.g2.com/products/abstrakt-software/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dea6d755cd71ff3420b711aac83b09e8/alexa-top-sites.jpg "Product Avatar Image") Alexa Top Sites ](https://www.g2.com/products/alexa-top-sites/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/15749/large_detail_21edffcf6b5b61e09a67de477a2d9d7c.png "Product Avatar Image") AzureDesk ](https://www.g2.com/products/www-azuredesk-co-azuredesk/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2f428d3a14b3ad2d4d2b4d295a9d01b8/bullhorn.png "Product Avatar Image") Bullhorn ](https://www.g2.com/products/bullhorn/reviews)[ View all ](https://www.g2.com/products/dialpad-connect/integrations) **Kixie PowerCall & SMS** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_50828ef2b93af30b29edd9061533c3b9/activecampaign.jpg "Product Avatar Image") ActiveCampaign ](https://www.g2.com/products/activecampaign/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e24f981681e9195002e970d0a369de7a/avoma.png "Product Avatar Image") Avoma ](https://www.g2.com/products/avoma/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7e2413295391b9387a5a33741edac056/gohighlevel-lead-generation-sharing.png "Product Avatar Image") GoHighLevel Lead Generation... ](https://www.g2.com/products/gohighlevel-lead-generation-sharing/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ba7ec16c546d0110cfe515805013d68d/gong.png "Product Avatar Image") Gong ](https://www.g2.com/products/gong/reviews)[ View all ](https://www.g2.com/products/kixie-powercall-sms/integrations) Screenshots **Dialpad Connect** No screenshot available **Kixie PowerCall & SMS** ![Kixie PowerCall & SMS screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/154133/slick-1.png) **Ratings** from reviews Meets Requirements **Dialpad Connect** **8.9** /10 Based on 3,245 responses **Kixie PowerCall & SMS** **9.3** /10 Based on 748 responses Ease of Use **Dialpad Connect** **9.1** /10 Based on 3,492 responses **Kixie PowerCall & SMS** **9.3** /10 Based on 764 responses Ease of Setup **Dialpad Connect** **9.0** /10 Based on 1,254 responses **Kixie PowerCall & SMS** **9.2** /10 Based on 459 responses Ease of Admin **Dialpad Connect** **8.9** /10 Based on 1,151 responses **Kixie PowerCall & SMS** **9.1** /10 Based on 301 responses Quality of Support **Dialpad Connect** **8.5** /10 Based on 2,599 responses **Kixie PowerCall & SMS** **9.6** /10 Based on 742 responses Has the product been a good partner in doing business? **Dialpad Connect** **8.9** /10 Based on 1,075 responses **Kixie PowerCall & SMS** **9.2** /10 Based on 300 responses Product Direction (% positive) **Dialpad Connect** **8.2** /10 Based on 3,088 responses **Kixie PowerCall & SMS** **9.4** /10 Based on 754 responses **Features** ratings from reviews VoIP Providers **8.8** /10 Based on 1,086 responses **9.6** /10 Based on 91 responses AI Sales Assistant Not enough data **9.2** /10 Based on 95 responses Sales Engagement Not enough data **8.8** /10 Based on 208 responses Uncover more feature rated insights from real users to improve your shopping experience. See it for free Auto Dialer Not enough data **8.8** /10 Based on 340 responses Conversation Intelligence Not enough data **8.7** /10 Based on 22 responses SMS Marketing Not enough data **8.8** /10 Based on 102 responses Contact Center Not enough data **9.0** /10 Based on 111 responses Video Conferencing **8.9** /10 Based on 1,593 responses Not enough data Call Center Infrastructure (CCI) Not enough data **8.7** /10 Based on 119 responses Sales Performance Management Not enough data **8.8** /10 Based on 101 responses Outbound Call Tracking Not enough data **9.1** /10 Based on 343 responses Sales Coaching Not enough data **9.3** /10 Based on 88 responses UCaaS Platforms **9.1** /10 Based on 166 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 57.8% Mid-Market(51-1000 emp.) 32.7% Enterprise(\> 1000 emp.) 9.5% Small-Business(50 or fewer emp.) 57.8% Mid-Market(51-1000 emp.) 32.7% Enterprise(\> 1000 emp.) 9.5% Small-Business(50 or fewer emp.) 83.4% Mid-Market(51-1000 emp.) 15.7% Enterprise(\> 1000 emp.) 0.9% Small-Business(50 or fewer emp.) 83.4% Mid-Market(51-1000 emp.) 15.7% Enterprise(\> 1000 emp.) 0.9% **Reviewers' Industry** [![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect")](https://www.g2.com/products/dialpad-connect/reviews) Dialpad Connect Information Technology and Services 8.2% Marketing and Advertising 8.1% Computer Software 7.7% Financial Services 4.6% Real Estate 3.8% Other 67.6% [![Kixie PowerCall & SMS](https://images.g2crowd.com/uploads/product/hd_favicon/41f6e7886d98ee87b5eb68c8a66e0b2f/kixie-powercall-sms.svg "Kixie PowerCall & SMS")](https://www.g2.com/products/kixie-powercall-sms/reviews) Kixie PowerCall & SMS Financial Services 11.4% Marketing and Advertising 10.8% Real Estate 9.2% Insurance 9.0% Computer Software 5.8% Other 53.9% Alternatives **Dialpad Connect Alternatives** ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![8x8 Work](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-work.svg "8x8 Work") [ 8x8 Work ](/products/8x8-work/reviews) ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") [ 3CX ](/products/3cx/reviews) ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace") [ Zoom Workplace ](/products/zoom-workplace/reviews) **Kixie PowerCall & SMS Alternatives** ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") [ JustCall ](/products/saas-labs-justcall/reviews) ![Aloware](https://images.g2crowd.com/uploads/product/hd_favicon/ba3d9d93bc0505c006fdde99c3c1ec0e/aloware.svg "Aloware") [ Aloware ](/products/aloware/reviews) ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") [ Aircall ](/products/aircall/reviews) ![CloudTalk](https://images.g2crowd.com/uploads/product/hd_favicon/34c81740336bdca5c84a6359c8022c68/cloudtalk.svg "CloudTalk") [ CloudTalk ](/products/cloudtalk/reviews) ## Dialpad Connect vs Kixie PowerCall & SMS FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between Kixie PowerCall & SMS vs Dialpad Connect? Kixie PowerCall & SMS stands out for higher reviewer satisfaction on support and setup, while Dialpad Connect offers additional features like instant messaging, screen sharing, and video calls. | [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | | --- | --- | | 4.8/5 (866 reviews) | 4.4/5 (4202 reviews) | | Small-Business | Small-Business | | 9.2 | 9.0 | | 9.6 | 8.5 | | Customer Support (53 all-time mentions) | Ease of Use (126 all-time mentions) | ### How do the pricing models of Kixie PowerCall & SMS and Dialpad Connect compare? Kixie PowerCall & SMS is rated higher for value, with a stronger Price/Cost satisfaction score than Dialpad Connect. - **Kixie PowerCall & SMS:** In recent reviews, buyers highlight strong value for the feature set and responsive support, with several noting satisfaction with the investment. - **Dialpad Connect:** Reviewers mention that while the platform is reliable and feature-rich, some cite higher costs for advanced call center features and note that pricing can increase with additional licenses. - **Switching reasons:** Recent reviewers switching from Dialpad Connect cite a desire for more intuitive setup and lower administrative overhead. ### What are the best alternatives to Kixie PowerCall & SMS and Dialpad Connect? The top three alternatives to Kixie PowerCall & SMS and Dialpad Connect are RingEX, JustCall, and Aircall. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) | 4.8/5 (866 reviews) | Small-Business | Reviewers highlight strong value and responsive support | Customer Support (53 all-time mentions) | | [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) | 4.4/5 (4202 reviews) | Small-Business | Reliable, but some cite higher costs for advanced features | Ease of Use (126 all-time mentions) | | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1434 reviews) | Small-Business | — | Call Quality and Reliability | | [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) | 4.3/5 (2394 reviews) | Small-Business | — | Ease of Use | | [Aircall](https://www.g2.com/products/aircall/reviews) | 4.4/5 (1644 reviews) | Small-Business | — | Integration Capabilities | ### Which Call Center Infrastructure (CCI) features should I prioritize when comparing Kixie PowerCall & SMS and Dialpad Connect? Buyers comparing Kixie PowerCall & SMS and Dialpad Connect should prioritize support quality, ease of setup, integrations, automation, and advanced communication features. - **Quality of Support:** Kixie PowerCall & SMS scores 9.6, Dialpad Connect 8.5; 53 all-time mentions for Kixie PowerCall & SMS support, 56 for Dialpad Connect helpfulness. - **Ease of Setup:** Kixie PowerCall & SMS scores 9.2, Dialpad Connect 9.0. - **Integrations:** Kixie PowerCall & SMS: 28 all-time mentions; Dialpad Connect: 35 all-time mentions. - **Automation:** Kixie PowerCall & SMS: 34 all-time mentions; Dialpad Connect: —. - **Advanced Communication Features:** Dialpad Connect uniquely offers instant messaging, screen sharing, and video calls. ### What are the pros and cons of Kixie PowerCall & SMS vs Dialpad Connect? Kixie PowerCall & SMS is strongest on customer support, while Dialpad Connect leads on ease of use and advanced communication features. - **Kixie PowerCall & SMS strengths:** Customer Support (53 all-time mentions), Automation (34), Efficiency (31), Integrations (28), Power Dialer (17). - **Kixie PowerCall & SMS trade-offs:** Call Issues (21 all-time mentions), occasional interface and integration limitations, and some reviewers cite inconsistent call quality. - **Dialpad Connect strengths:** Ease of Use (126 all-time mentions), Call Management (70), Voice Transcription (49), Call Recording (55), advanced features like instant messaging and video calls. - **Dialpad Connect trade-offs:** Call Issues (55 all-time mentions), Connection Issues (42), some reviewers note higher costs for advanced features and complexity for small businesses. ### Is Kixie PowerCall & SMS or Dialpad Connect better for small businesses? Kixie PowerCall & SMS is the better fit for small businesses, with higher satisfaction among small-business reviewers and a stronger support reputation. - **Kixie PowerCall & SMS:** Largest segment is Small-Business; reviewers highlight easy setup, responsive support, and strong value for small teams. - **Dialpad Connect:** Largest segment is Small-Business; recent reviews note reliability and advanced features, but some small-business reviewers cite complexity and higher costs for advanced call center features. ### Which Call Center Infrastructure (CCI) platform has better integrations? Kixie PowerCall & SMS is favored for integrations, with more reviewer-cited integration mentions and broader third-party tool support. - **Kixie PowerCall & SMS:** Make (238 all-time mentions), Outreach (28), Zapier (6); reviewers highlight integration with CRM and workflow automation tools. - **Dialpad Connect:** Front (35 all-time mentions); reviewers mention integration with Front and some CRM platforms, but note occasional challenges with CRM integration. ### How do Kixie PowerCall & SMS and Dialpad Connect compare on customer support? Kixie PowerCall & SMS outperforms Dialpad Connect on Quality of Support by a material margin, scoring 9.6 versus 8.5. - **Kixie PowerCall & SMS:** Reviewers consistently praise responsive, knowledgeable support, with 53 all-time mentions for customer support and multiple recent reviews citing fast resolution and proactive assistance. - **Dialpad Connect:** Reviewers note generally helpful support, but several mention slower response times and less personalized assistance, with 56 all-time mentions for helpfulness but lower satisfaction on support-specific scores. ### Which is easier to implement, Kixie PowerCall & SMS or Dialpad Connect? Kixie PowerCall & SMS is rated higher for Ease of Setup, scoring 9.2 versus Dialpad Connect's 9.0, with reviewers citing straightforward onboarding. - **Kixie PowerCall & SMS:** Reviewers describe setup as quick and easy, with many citing a smooth onboarding process and minimal technical barriers. - **Dialpad Connect:** Reviewers generally find setup manageable, but some small-business reviewers report complexity and a steeper learning curve for advanced features. ### Which product has better Mobile? Dialpad Connect is favored for Mobile, with more frequent and positive reviewer mentions of its mobile experience. - **Kixie PowerCall & SMS:** Reviewers mention mobile app functionality, but some cite bugs and a need for improvement in the iPhone/Samsung app experience. - **Dialpad Connect:** Reviewers highlight reliable mobile performance, the ability to switch between devices, and positive experiences with the mobile app, with several recent reviews specifically praising mobile usability.