Compare Dialpad Connect and iPlum 
At a Glance
Market Segments
Small-Business (57.7% of reviews)
Small-Business (97.9% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$8.99
Dialpad Connect
Star Rating
(4,072)4.4 out of 5
Market Segments
Small-Business (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansiPlum
Star Rating
(199)4.3 out of 5
Market Segments
Small-Business (97.9% of reviews)
Pros & Cons
Entry-Level Pricing
$8.99
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that iPlum excels in providing a straightforward and reliable experience for small businesses, with users appreciating its ability to keep business communications separate from personal use. One user highlighted how easy it is to manage calls and messages from a single device, making it particularly useful for professionals like therapists.
- Users say Dialpad Connect stands out for its user-friendly interface, which allows new team members to quickly adapt with minimal training. Reviewers have noted that the platform's clean design makes it easy to navigate, enhancing day-to-day usability for teams managing calls, messages, and meetings all in one place.
- According to verified reviews, iPlum's pricing is a significant advantage, offering a lower entry-level price compared to Dialpad Connect. This affordability makes it an attractive option for small businesses looking to manage costs while still accessing essential communication features.
- Reviewers mention that Dialpad Connect provides superior call quality and advanced features powered by AI, which enhances the overall communication experience. Users appreciate the platform's ability to seamlessly integrate with tools like Salesforce and Hubspot, streamlining their workflow and improving productivity.
- G2 reviewers highlight that while iPlum is praised for its simplicity and reliability, it may not offer the same level of advanced features as Dialpad Connect. Users have expressed a desire for more integrations and functionalities, indicating that iPlum could enhance its offering to better meet diverse business needs.
- Users report that Dialpad Connect's robust support and training resources contribute to a smoother implementation process. Many have noted that the platform's support team is responsive and helpful, which can be a crucial factor for businesses transitioning to a new communication system.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
iPlum
Standard
$8.99
For mobile app calling, texting, voicemail, auto-text reply, business hours, phone tree and extensions.
- Get US or Canada Local Number
- Calling & Multimedia Texting
- Voicemail
Free Trial
Dialpad Connect
Free Trial is available
iPlum
No trial information availableRatings
Meets Requirements
8.9
3,209
9.2
181
Ease of Use
9.1
3,328
8.6
183
Ease of Setup
9.0
1,215
7.9
174
Ease of Admin
8.9
1,119
8.6
46
Quality of Support
8.5
2,497
8.4
147
Has the product been a good partner in doing business?
8.9
1,043
8.2
47
Product Direction (% positive)
8.2
3,062
8.6
182
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
9.0
27
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
Feature Not Available
Not enough data
9.4
18
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Platform
Not enough data
9.3
119
Not enough data
9.2
123
Not enough data
8.5
111
Not enough data
9.1
113
Not enough data
9.3
121
Not enough data
9.0
115
Not enough data
9.0
111
Not enough data
8.9
114
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Not enough data
Feedback Analysis
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Not enough data
Feedback Sources
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Technology
Not enough data
9.4
24
Not enough data
8.9
23
Not enough data
7.9
21
Administration
Not enough data
7.9
21
Not enough data
8.0
22
Not enough data
7.6
21
Compliance
Not enough data
9.6
23
Not enough data
9.6
22
Platform Basics - VoIP Providers
8.3
29
7.4
65
9.3
35
8.0
68
9.1
30
7.5
63
8.8
40
6.8
64
8.0
29
6.5
62
8.4
29
6.5
62
Basic Communication
9.2
915
|
Verified
8.8
92
8.3
438
|
Verified
Feature Not Available
9.1
717
|
Verified
8.9
92
8.4
458
|
Verified
5.9
77
8.9
636
|
Verified
6.3
72
9.2
632
|
Verified
6.6
74
Agentic AI - VoIP Providers
8.3
27
6.3
50
8.8
28
6.5
50
8.3
28
6.4
51
8.5
27
6.4
49
Access
8.7
523
|
Verified
6.2
69
8.8
580
|
Verified
Feature Not Available
9.1
693
|
Verified
7.1
77
Advanced Features
8.7
644
|
Verified
5.7
70
8.7
514
|
Verified
6.4
78
9.3
789
|
Verified
8.4
85
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
7.8
9
8.7
14
7.6
9
Calling
9.0
606
7.5
26
Feature Not Available
Feature Not Available
9.1
638
8.6
27
9.1
652
Feature Not Available
8.8
14
8.3
11
Contacts
8.7
648
8.2
26
8.6
575
Feature Not Available
8.6
517
7.5
25
Insights
8.5
492
Feature Not Available
8.7
554
Feature Not Available
8.8
262
Feature Not Available
Feature Not Available
Feature Not Available
8.3
404
Feature Not Available
9.3
17
7.2
10
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
9.1
81
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
90
Not enough data
9.3
114
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
100
|
Verified
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and iPlum are categorized as Google Workspace Communication Tools, Outbound Call Tracking, and VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, and Video Conferencing
iPlum is categorized as Telemedicine and HIPAA Compliant Messaging
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
iPlum
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.2%
Mental Health Care
54.8%
Health, Wellness and Fitness
11.7%
Hospital & Health Care
10.6%
Individual & Family Services
3.7%
Consumer Services
2.1%
Other
17.0%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
iPlum has no discussions with answers
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