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Compare Dialpad Connect and Intermedia Unite 
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At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (66.5% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$27.99 per user per month plus taxes and fees + FREE business phone
Dialpad Connect
Star Rating
(3,947)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansIntermedia Unite
Star Rating
(515)4.5 out of 5
Market Segments
Small-Business (66.5% of reviews)
Pros & Cons
Entry-Level Pricing
$27.99 per user per month plus taxes and fees + FREE business phone
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dialpad Connect excels in Call Management with a score of 9.2, while Intermedia Unite follows closely with 9.1. Reviewers mention that Dialpad's intuitive interface makes it easy to manage calls effectively.
- Reviewers mention that Dialpad Connect shines in Live Chat functionality, scoring 9.0 compared to Intermedia Unite's 8.8. Users appreciate the seamless integration of live chat into their workflow, enhancing customer interaction.
- Users on G2 highlight Dialpad Connect's superior Instant Messaging capabilities, scoring 9.1 versus Intermedia Unite's 8.7. Reviewers say that the messaging feature is fast and reliable, making team communication efficient.
- G2 users report that Intermedia Unite outperforms Dialpad Connect in PBX systems and VoIP Softphone with a score of 9.3 compared to Dialpad's 8.2. Reviewers mention that Intermedia's VoIP quality is consistently praised for its clarity and reliability.
- Users say that Dialpad Connect offers a better experience in Video Conferencing, scoring 9.3 against Intermedia Unite's 9.0. Reviewers appreciate the high-quality video and ease of use during virtual meetings.
- Reviewers mention that Intermedia Unite provides a more comprehensive Automated Attendants feature, scoring 9.2 compared to Dialpad's 8.7. Users report that the automated system is efficient in directing calls, enhancing overall customer service.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Intermedia Unite
Unite Pro
$27.99
per user per month plus taxes and fees + FREE business phone
Designed for the mobile knowledge worker with voice, chat, and video for collaboration.
- Unlimited Calling
- Intermedia Unite Desktop and Mobile Apps
- Team Chat and Business SMS
Free Trial
Dialpad Connect
Free Trial is available
Intermedia Unite
No trial information availableRatings
Meets Requirements
8.9
3,196
8.9
426
Ease of Use
9.1
3,216
9.0
428
Ease of Setup
9.0
1,201
9.0
241
Ease of Admin
8.9
1,111
9.0
233
Quality of Support
8.5
2,485
8.7
387
Has the product been a good partner in doing business?
8.9
1,035
9.1
226
Product Direction (% positive)
8.2
3,051
8.8
415
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Collaboration Tools
8.7
1276
8.5
253
|
Verified
8.8
292
8.5
41
9.0
49
Feature Not Available
9.0
327
8.8
71
|
Verified
9.3
52
8.5
67
Meeting Coordination
8.7
1191
8.5
255
|
Verified
8.8
1112
8.6
225
|
Verified
8.9
359
8.6
233
|
Verified
9.2
362
8.7
68
|
Verified
Software Type
8.6
1039
7.8
188
|
Verified
9.0
350
8.9
67
|
Verified
8.9
267
8.8
68
|
Verified
Agentic AI - Video Conferencing
9.4
8
Not enough data
9.4
8
Not enough data
9.8
8
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Platform Basics - VoIP Providers
8.3
29
9.3
9
9.3
31
9.1
11
9.1
29
8.8
8
8.6
32
7.7
8
8.0
29
9.0
8
8.4
29
8.8
7
Basic Communication
9.2
900
|
Verified
9.6
123
|
Verified
8.3
437
|
Verified
8.6
74
|
Verified
9.1
711
|
Verified
8.7
90
|
Verified
8.4
457
|
Verified
8.4
72
|
Verified
8.9
636
|
Verified
9.1
94
|
Verified
9.2
630
|
Verified
9.5
109
|
Verified
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Feature Not Available
8.7
578
|
Verified
Feature Not Available
9.1
691
|
Verified
8.9
76
Advanced Features
8.7
643
|
Verified
9.0
106
|
Verified
8.7
514
|
Verified
9.2
102
|
Verified
9.3
787
|
Verified
9.5
111
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
8.8
35
|
Verified
9.2
97
|
Verified
8.9
33
|
Verified
9.0
80
|
Verified
8.6
33
|
Verified
Features
9.1
122
|
Verified
9.4
37
Feature Not Available
8.7
31
9.3
89
8.7
30
|
Verified
9.3
113
|
Verified
9.1
32
|
Verified
9.3
84
|
Verified
9.0
33
|
Verified
8.9
99
|
Verified
8.3
28
|
Verified
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Intermedia Unite are categorized as UCaaS Platforms, VoIP Providers, and Video Conferencing
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, and Outbound Call Tracking
Intermedia Unite has no unique categories
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Intermedia Unite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Information Technology and Services
11.8%
Hospital & Health Care
5.3%
Marketing and Advertising
5.1%
Financial Services
5.1%
Telecommunications
3.9%
Other
69.0%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
I would love to text my clients (4k plus) a Happy Birthday text. Can this be automated?
2 Comments
DK
you can text, but not currently automated with the Unite app.Read more
How can I configure my phones so that they will work during a power outage with alternative power?
2 Comments
DK
you can use a UPS locally or to back up the Switch the phone is plugged into.
alternatively you can put the app on your cell and use as a backup to answer...Read more
What is Anymeeting Video Conferencing used for?
2 Comments
AS
It is primarily a web conference and video meeting conference tool that provides various use cases. These includes virtual meeting, sales demo, webinars,...Read more
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