# Dialpad Connect vs Grandstream IP Video Phones Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Connect excels in user experience, particularly with its intuitive interface and features like live transcription and call summaries. Users appreciate the ease of switching between devices, which enhances productivity during calls.
- **Users say** that Grandstream IP Video Phones offer a solid hardware experience with a modern design and an easy-to-use UI. Reviewers highlight the convenience of receiving voicemail notifications via email, which adds a layer of accessibility to their communication.
- **According to verified reviews** , Dialpad Connect stands out for its quick implementation process, with many users noting the straightforward onboarding wizard that simplifies setup. This is a significant advantage for small businesses looking to get started quickly.
- **Reviewers mention** that while Grandstream IP Video Phones provide reliable voice solutions, they face challenges with setup ease compared to Dialpad Connect. Users have noted that the implementation can be more complex, which may deter some potential users.
- **G2 reviewers highlight** Dialpad Connect's strong support quality, with users praising the responsiveness and helpfulness of the support team. This is particularly beneficial for businesses that rely on consistent communication tools.
- **Users indicate** that both products perform well in terms of call quality, but Dialpad Connect's advanced AI features give it an edge in enhancing user experience. The consistent call quality, even on mobile, is a notable point of satisfaction for Dialpad users.



| | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 4,200 | 13 | 
| **Largest Market Segment** | Small-Business (57.7% of reviews) | Mid-Market (46.2% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | No pricing available | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

### Grandstream IP Video Phones

**Not enough data**

---
## Ratings Comparison
| Rating | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3236 reviews) | 8.8 (7 reviews) | 
  | **Ease of Use** | 9.1 (3425 reviews) | 9.1 (9 reviews) | 
  | **Ease of Setup** | 9.0 (1242 reviews) | 7.6 (7 reviews) | 
  | **Ease of Admin** | 8.9 (1145 reviews) | Not enough data | 
  | **Quality of Support** | 8.5 (2535 reviews) | 8.1 (6 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1069 reviews) | Not enough data | 
  | **Product Direction (% positive)** | 8.2 (3082 reviews) | 8.3 (7 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### Grandstream IP Video Phones

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1590 |
| **Grandstream IP Video Phones** | N/A | N/A |

#### Collaboration Tools

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Screen Sharing** | 8.7 (1271 reviews) | Not enough data | 
| **Presentations** | 8.8 (287 reviews) | Not enough data | 
| **Whiteboarding** | 8.9 (44 reviews) | Not enough data | 
| **Live Chat** | 8.9 (323 reviews) | Not enough data | 
| **Hand Raising** | 9.2 (47 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | Not enough data | 
| **Recording** | 8.8 (1107 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (354 reviews) | Not enough data | 
| **One-Click Join** | 9.2 (357 reviews) | Not enough data | 

#### Software Type

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Mobile** | 8.6 (1034 reviews) | Not enough data | 
| **Browser Application** | 9.0 (345 reviews) | Not enough data | 
| **Desktop Application** | 8.9 (264 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Grandstream IP Video Phones** | N/A | N/A |

#### Responses

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.5/10 | 24 |
| **Grandstream IP Video Phones** | N/A | N/A |

#### Feedback Management

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Tagging** | 8.3 (20 reviews) | Not enough data | 
| **Segmentation** | 8.5 (19 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.9 (21 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Thematic Analysis** | 9.0 (20 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (20 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.5 (19 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Online Reviews** | 8.4 (18 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 7.6 (18 reviews) | Not enough data | 
| **Customer Service Channels** | 8.8 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **AI Text Generation** | 8.7 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (18 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 1019 |
| **Grandstream IP Video Phones** | 9.3/10 | 5 |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 8.0 (27 reviews) | Not enough data | 
| **Call Management** | 9.1 (45 reviews) | Not enough data | 
| **Network monitoring** | 9.1 (30 reviews) | Not enough data | 
| **Integrations** | 8.6 (51 reviews) | Not enough data | 
| **Virtual PBX** | 7.6 (24 reviews) | Not enough data | 
| **SIP trunking services** | 8.1 (24 reviews) | Not enough data | 

#### Basic Communication

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Phone Calls** | 9.2 (946 reviews) ✓ Verified | 9.3 (5 reviews) | 
| **Video Calls** | 8.4 (443 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 9.1 (729 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 8.4 (455 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.9 (635 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.2 (631 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (23 reviews) | Not enough data | 

#### Access

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Software Pairing** | 8.7 (519 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 8.7 (576 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 9.1 (690 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Hold Music** | 8.6 (642 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.3 (790 reviews) ✓ Verified | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Grandstream IP Video Phones** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 800 |
| **Grandstream IP Video Phones** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (10 reviews) | Not enough data | 

#### Calling

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Record Calls** | 9.0 (607 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 9.1 (640 reviews) | Not enough data | 
| **Click-to-Call** | 9.1 (652 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (12 reviews) | Not enough data | 

#### Contacts

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Personalization** | 8.7 (646 reviews) | Not enough data | 
| **Information Locater** | 8.6 (572 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (514 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Notes** | 8.5 (492 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (552 reviews) | Not enough data | 
| **Automated Voicemails** | 8.8 (264 reviews) | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | 
| **Sorts Prospects** | 8.3 (400 reviews) | Not enough data | 
| **Automated Note Taking** | 9.0 (16 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 163 |
| **Grandstream IP Video Phones** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.2 (99 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Voicemail to Email** | 9.1 (127 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 9.3 (92 reviews) | Not enough data | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 9.3 (85 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Grandstream IP Video Phones** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 

#### Autonomy

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Grandstream IP Video Phones** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Dialpad Connect (7):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)



---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | Grandstream IP Video Phones | 
|---|---|---|
| **Small-Business** | 57.7% | 38.5% | 
| **Mid-Market** | 32.8% | 46.2% | 
| **Enterprise** | 9.5% | 15.4% | 

### By Industry

#### Dialpad Connect

- **Information Technology and Services:** 8.2%
- **Marketing and Advertising:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.6%
- **Real Estate:** 3.7%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

#### Grandstream IP Video Phones

- **Telecommunications:** 30.8%
- **Information Technology and Services:** 15.4%
- **Program Development:** 7.7%
- **Online Media:** 7.7%
- **Non-Profit Organization Management:** 7.7%
- **Market Research:** 7.7%
- **Machinery:** 7.7%
- **Higher Education:** 7.7%
- **Computer & Network Security:** 7.7%

---
## Alternatives

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2390 reviews)
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### Alternatives to Grandstream IP Video Phones

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
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- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (634 reviews)
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- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3395 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (932 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18917 reviews)
- [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) — 4.6/5 stars (2669 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2390 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### Grandstream IP Video Phones

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-grandstream-ip-video-phones)