# Dialpad Connect vs GoTo Connect Comparison
---
## AI Generated Summary
- **G2 reviewers report** that GoTo Connect excels in **ease of use** , with many users appreciating its straightforward setup and intuitive interface. One user highlighted how the platform is effective for call center representatives, noting that both setup and changes are simple, which minimizes the need for extensive training.
- **Users say** Dialpad Connect stands out for its **flexibility** as a cloud-based phone system, allowing users to operate from anywhere without being tied to hardwired phones. This feature has been particularly beneficial for those who need to stay connected while on the go.
- **Reviewers mention** that GoTo Connect offers impressive **transcription features** for missed calls and voicemails, which many find saves time and enhances productivity. This capability has been praised for its accuracy, making it a valuable tool for busy professionals.
- **According to verified reviews** , Dialpad Connect provides a solid **AI recording recap** feature that helps users recall important conversations. This functionality has been noted as particularly useful for reviewing contentious discussions, adding a layer of accountability to communications.
- **G2 reviewers highlight** that while GoTo Connect has a strong performance in **conference calls** , Dialpad Connect offers a more user-friendly experience by eliminating the need for passcodes, making it easier to join meetings, especially while driving.
- **Users report** that GoTo Connect's **call management** features are robust, with high ratings for its ability to handle various call types effectively. However, Dialpad Connect's integration capabilities have been noted as superior, allowing for smoother workflows across different systems.



| | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 4,173 | 1,415 | 
| **Largest Market Segment** | Small-Business (57.8% of reviews) | Small-Business (70.5% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | Starting at $27.00 1 User, Per month | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

### GoTo Connect

Pros:
- Ease of Use (127 reviews)
- Customer Support (46 reviews)

Cons:
- Call Issues (28 reviews)
- Limitations (20 reviews)

---
## Ratings Comparison
| Rating | Dialpad Connect | GoTo Connect | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3228 reviews) | 9.0 (1141 reviews) | 
  | **Ease of Use** | 9.1 (3405 reviews) | 9.0 (1154 reviews) | 
  | **Ease of Setup** | 9.0 (1231 reviews) | 8.7 (814 reviews) | 
  | **Ease of Admin** | 8.9 (1137 reviews) | 8.9 (781 reviews) | 
  | **Quality of Support** | 8.5 (2516 reviews) | 8.8 (1115 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1061 reviews) | 9.1 (774 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3074 reviews) | 8.4 (1104 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### GoTo Connect

#### Entry-Level Pricing

Plan: Basic

Price: Starting at $27.00 1 User, Per month

Description: A simple business phone system with chat and video conferencing built right in

Key Features:
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants

[Browse all 2 editions](https://www.g2.com/products/goto-connect/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.3/10 | 31 |
| **GoTo Connect** | N/A | N/A |

#### Lead Facilitation

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Customer-facing Chatbot** | 7.7 (25 reviews) | Not enough data | 
| **Lead Qualification** | 7.5 (25 reviews) | Not enough data | 
| **Lead Follow-up** | 8.2 (25 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.1 (26 reviews) | Not enough data | 

#### Organization

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.1 (25 reviews) | Not enough data | 
| **Data Entry** | 8.9 (25 reviews) | Not enough data | 
| **Integrations / APIs** | 8.9 (25 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Coaching ** | 8.2 (26 reviews) | Not enough data | 
| **Peformance Tracking** | 8.4 (26 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **ROI Forecasting ** | 8.1 (24 reviews) | Not enough data | 
| **Sales Forecasting ** | 8.0 (24 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | 9.3 (16 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **GoTo Connect** | 7.8/10 | 12 |

#### Dialing Options

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.9 (12 reviews) | 
| **Progressive Dialing** | Not enough data | 8.8 (11 reviews) | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 7.1 (12 reviews) | 
| **Callback Scheduling ** | Not enough data | 6.7 (12 reviews) | 
| **Call Recording ** | Not enough data | 7.1 (12 reviews) | 

#### Automation

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 6.4 (11 reviews) | 
| **Interactive Voice Response (IVR)** | Not enough data | 6.9 (12 reviews) | 
| **Call Scrubbing** | Not enough data | 6.7 (10 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **GoTo Connect** | 7.9/10 | 65 |

#### Documents

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Editing** | Not enough data | 7.3 (55 reviews) | 
| **Document Signature ** | Not enough data | 6.9 (54 reviews) | 
| **Storage** | Not enough data | 8.0 (57 reviews) | 

#### Agentic AI - Online Fax

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.5 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 6.8 (10 reviews) | 

#### Sending

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Fax Number** | Not enough data | 9.0 (64 reviews) | 
| **Existing Numbers** | Not enough data | 9.1 (61 reviews) | 
| **Cross-Platform Sending** | Not enough data | 8.4 (59 reviews) | 
| **Unlimited Sending** | Not enough data | 8.8 (59 reviews) | 
| **Contact Management** | Not enough data | 8.5 (56 reviews) | 
| **Alerts** | Not enough data | 8.7 (58 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **GoTo Connect** | 6.6/10 | 32 |

#### Channels

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 7.4 (30 reviews) | 
| **Open Listening** | Not enough data | 6.9 (30 reviews) | 
| **Physical Media** | Not enough data | 6.0 (29 reviews) | 

#### Design

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (31 reviews) | 
| **Create Content** | Not enough data | 6.1 (26 reviews) | 
| **Personalization** | Not enough data | 7.1 (28 reviews) | 
| **Inbound Identification** | Not enough data | 7.6 (29 reviews) | 
| **Regulatory Compliance** | Not enough data | 7.4 (29 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | 4.5 (20 reviews) | 
| **AI Text Summarization** | Not enough data | 5.2 (21 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Quality Assurance

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **GoTo Connect** | 7.3/10 | 29 |

#### Channels

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Voice** | Not enough data | 8.6 (22 reviews) | 
| **Social** | Not enough data | 6.4 (18 reviews) | 
| **Web Chat** | Not enough data | 6.3 (20 reviews) | 
| **Mobile SMS** | Not enough data | 7.8 (19 reviews) | 
| **Email** | Not enough data | 6.4 (18 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (13 reviews) | 

#### Functions

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Session Routing** | Not enough data | 8.3 (21 reviews) | 
| **Session Queuing** | Not enough data | 8.1 (18 reviews) | 
| **Concurrent Calling** | Not enough data | 8.0 (18 reviews) | 
| **Speech Analytics** | Not enough data | 6.7 (16 reviews) | 
| **Auto Dialer** | Not enough data | 7.0 (17 reviews) | 
| **IVR** | Not enough data | 7.6 (17 reviews) | 
| **Inbound Screen Pop** | Not enough data | 6.6 (16 reviews) | 
| **Persistent Data** | Not enough data | 6.8 (16 reviews) | 

#### Agentic AI - Contact Center

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.4 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 4.4 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.8 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 3.9 (6 reviews) | 

#### Administrative

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 6.7 (14 reviews) | 
| **Administrator Access** | Not enough data | 8.3 (21 reviews) | 
| **Reporting & Dashboards** | Not enough data | 7.5 (20 reviews) | 
| **Session Recording** | Not enough data | 7.9 (16 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 7.2 (16 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1588 |
| **GoTo Connect** | N/A | N/A |

#### Collaboration Tools

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Screen Sharing** | 8.7 (1270 reviews) | Not enough data | 
| **Presentations** | 8.8 (287 reviews) | Not enough data | 
| **Whiteboarding** | 8.9 (44 reviews) | Not enough data | 
| **Live Chat** | 8.9 (322 reviews) | Not enough data | 
| **Hand Raising** | 9.2 (47 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | Not enough data | 
| **Recording** | 8.8 (1107 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (354 reviews) | Not enough data | 
| **One-Click Join** | 9.2 (357 reviews) | Not enough data | 

#### Software Type

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Mobile** | 8.6 (1033 reviews) | Not enough data | 
| **Browser Application** | 9.0 (345 reviews) | Not enough data | 
| **Desktop Application** | 8.9 (262 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Responses

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.5/10 | 23 |
| **GoTo Connect** | N/A | N/A |

#### Feedback Management

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Tagging** | 8.3 (20 reviews) | Not enough data | 
| **Segmentation** | 8.5 (19 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.8 (20 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Thematic Analysis** | 9.0 (20 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (20 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.5 (19 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Online Reviews** | 8.4 (18 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 7.6 (18 reviews) | Not enough data | 
| **Customer Service Channels** | 8.8 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | 8.7 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (18 reviews) | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Conversational Platform

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Omnichannel** | Not enough data | Not enough data | 
| **Contextual Engagement** | Not enough data | Not enough data | 
| **Proactive Engagement** | Not enough data | Not enough data | 

#### Support Automation

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 
| **Seamless Escalation** | Not enough data | Not enough data | 
| **Transcripts** | Not enough data | Not enough data | 
| **Self-Serve Support** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Mentions** | Not enough data | Not enough data | 
| **Tickets** | Not enough data | Not enough data | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Email** | Not enough data | Not enough data | 
| **Social** | Not enough data | Not enough data | 
| **Live Chat** | Not enough data | Not enough data | 
| **Phone** | Not enough data | Not enough data | 
| **Text** | Not enough data | Not enough data | 

#### Insight

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Surveys** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | Not enough data | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Generative AI

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 998 |
| **GoTo Connect** | 8.2/10 | 951 |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 7.9 (25 reviews) | 8.5 (52 reviews) | 
| **Call Management** | 9.1 (41 reviews) | 9.1 (60 reviews) | 
| **Network monitoring** | 9.0 (27 reviews) | 8.4 (52 reviews) | 
| **Integrations** | 8.8 (44 reviews) | 7.4 (54 reviews) | 
| **Virtual PBX** | 7.6 (24 reviews) | 9.0 (48 reviews) | 
| **SIP trunking services** | 8.1 (24 reviews) | 7.9 (48 reviews) | 

#### Basic Communication

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Phone Calls** | 9.2 (929 reviews) ✓ Verified | 9.2 (914 reviews) ✓ Verified | 
| **Video Calls** | 8.3 (439 reviews) ✓ Verified | 8.0 (398 reviews) ✓ Verified | 
| **Instant Messaging** | 9.1 (720 reviews) ✓ Verified | 7.9 (452 reviews) ✓ Verified | 
| **Screen Sharing** | 8.4 (454 reviews) ✓ Verified | 7.9 (384 reviews) ✓ Verified | 
| **Conference Calls** | 8.9 (634 reviews) ✓ Verified | 8.7 (653 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.1 (628 reviews) ✓ Verified | 9.1 (738 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (23 reviews) | 7.2 (26 reviews) | 
| **Cross-system Integration** | 8.6 (25 reviews) | 7.3 (25 reviews) | 
| **Adaptive Learning** | 8.0 (23 reviews) | 7.2 (25 reviews) | 
| **Proactive Assistance** | 8.3 (23 reviews) | 6.9 (26 reviews) | 

#### Access

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Software Pairing** | 8.7 (519 reviews) ✓ Verified | 8.2 (478 reviews) ✓ Verified | 
| **Browser Extension** | 8.7 (576 reviews) ✓ Verified | 8.2 (504 reviews) | 
| **Individual Download** | 9.1 (690 reviews) ✓ Verified | 8.4 (507 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Hold Music** | 8.6 (641 reviews) ✓ Verified | 8.6 (733 reviews) ✓ Verified | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | 9.0 (693 reviews) ✓ Verified | 
| **VOiP Number** | 9.3 (786 reviews) ✓ Verified | 9.1 (781 reviews) ✓ Verified | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.7/10 | 793 |
| **GoTo Connect** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (10 reviews) | Not enough data | 

#### Calling

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Record Calls** | 9.0 (605 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 9.1 (636 reviews) | Not enough data | 
| **Click-to-Call** | 9.1 (650 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (12 reviews) | Not enough data | 

#### Contacts

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Personalization** | 8.7 (644 reviews) | Not enough data | 
| **Information Locater** | 8.6 (572 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (514 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Notes** | 8.5 (489 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (551 reviews) | Not enough data | 
| **Automated Voicemails** | 8.8 (263 reviews) | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | 
| **Sorts Prospects** | 8.3 (400 reviews) | Not enough data | 
| **Automated Note Taking** | 9.1 (13 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 161 |
| **GoTo Connect** | 8.8/10 | 130 |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | Feature Not Available | 
| **Native VoIP** | 9.2 (99 reviews) ✓ Verified | 9.0 (101 reviews) ✓ Verified | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | Feature Not Available | 

#### Features

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Voicemail to Email** | 9.1 (125 reviews) ✓ Verified | Feature Not Available | 
| **File Sharing** | 9.3 (91 reviews) | 8.3 (82 reviews) ✓ Verified | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | 9.0 (109 reviews) ✓ Verified | 
| **Video Conferencing** | 9.3 (85 reviews) ✓ Verified | 8.9 (96 reviews) ✓ Verified | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | Feature Not Available | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 

#### Autonomy

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **GoTo Connect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Dialpad Connect (7):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to GoTo Connect (9):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Online Fax Software](https://www.g2.com/categories/online-fax), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Contact Center Software](https://www.g2.com/categories/contact-center), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | GoTo Connect | 
|---|---|---|
| **Small-Business** | 57.8% | 70.5% | 
| **Mid-Market** | 32.7% | 24.8% | 
| **Enterprise** | 9.5% | 4.7% | 

### By Industry

#### Dialpad Connect

- **Information Technology and Services:** 8.2%
- **Marketing and Advertising:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.9%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

#### GoTo Connect

- **Information Technology and Services:** 8.6%
- **Hospital & Health Care:** 5.6%
- **Financial Services:** 5.4%
- **Insurance:** 5.2%
- **Computer Software:** 4.3%
- **Non-Profit Organization Management:** 3.5%
- **Marketing and Advertising:** 3.4%
- **Construction:** 2.9%
- **Accounting:** 2.7%
- **Health, Wellness and Fitness:** 2.7%
- **Other:** 55.7%

---
## Alternatives

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56418 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1845 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)

### Alternatives to GoTo Connect

- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (255 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (502 reviews)
- [Mitel](https://www.g2.com/products/mitel/reviews) — 3.8/5 stars (235 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2505 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### GoTo Connect

- Title: [I](https://www.g2.com/discussions/goto-connect-i) — 2 comments, 1 upvote
  > **Top comment:** "So far this product has fulfilled our companies needs 100% "
- Title: [The Call prompter](https://www.g2.com/discussions/the-call-prompter) — 2 comments, 1 upvote
  > **Top comment:** "I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter."
- Title: [Can I Port My Existing Number?](https://www.g2.com/discussions/phone-numbers) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  You can port your number."
- Title: [What is GoTo Connect used for?](https://www.g2.com/discussions/what-is-goto-connect-used-for) — 1 comment
  > **Top comment:** "Phone, Fax, Meetings. Been a user for more than 10 years."
- Title: [How much does jive cost?](https://www.g2.com/discussions/how-much-does-jive-cost) — 1 comment
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-goto-connect)