Compare Dialpad Connect and GoTo Connect 
At a Glance
Market Segments
Small-Business (57.7% of reviews)
Small-Business (70.8% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Starting at $27.00 1 User, Per month
Dialpad Connect
Star Rating
(4,072)4.4 out of 5
Market Segments
Small-Business (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansGoTo Connect
Star Rating
(1,390)4.4 out of 5
Market Segments
Small-Business (70.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in managing larger teams, with users highlighting its ease of system management for over 200 users. The dial plans are particularly praised for improving call handling and ensuring customers reach the right department efficiently.
- Users say Dialpad Connect stands out for its user-friendly interface, making it easy for new team members to adapt quickly with minimal training. This clean design helps streamline daily operations, allowing users to manage calls, messages, and meetings all in one place.
- According to verified reviews, GoTo Connect offers excellent sound quality and customization options, which users appreciate for enhancing their communication experience. The mobile app support is also a significant advantage for sales teams needing flexibility on the go.
- Reviewers mention that Dialpad Connect's integration capabilities are a strong point, particularly with popular tools like Salesforce and Hubspot. This connectivity, combined with features like schedulable exports, helps users track KPIs effectively, making it a valuable asset for sales teams.
- G2 reviewers highlight that while GoTo Connect has a solid performance in call management and virtual PBX features, it could benefit from modern tech updates to stay competitive. Users have noted that while it is a reliable workhorse, some aspects feel outdated compared to newer solutions.
- Users report that Dialpad Connect leverages AI effectively, enhancing the call experience by making conversations easier to follow. This innovative approach, along with its reliable call quality, positions Dialpad Connect as a strong contender for businesses looking for modern communication solutions.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
Free Trial
Dialpad Connect
Free Trial is available
GoTo Connect
No trial information availableRatings
Meets Requirements
8.9
3,209
9.0
1,128
Ease of Use
9.1
3,328
9.0
1,141
Ease of Setup
9.0
1,215
8.7
802
Ease of Admin
8.9
1,119
8.9
781
Quality of Support
8.5
2,497
8.8
1,102
Has the product been a good partner in doing business?
8.9
1,043
9.1
774
Product Direction (% positive)
8.2
3,062
8.4
1,093
Features by Category
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
9.0
27
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
Feature Not Available
Not enough data
9.4
18
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Dialing Options
Not enough data
8.9
12
Not enough data
8.8
11
Not enough data
Not enough data
Agent Tools
Not enough data
7.1
12
Not enough data
6.7
12
Not enough data
7.1
12
Automation
Not enough data
6.4
11
Not enough data
6.9
12
Not enough data
6.7
10
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Agentic AI - Online Fax
Not enough data
6.5
10
Not enough data
6.8
10
Sending
Not enough data
9.0
62
Not enough data
9.0
59
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Channels
Not enough data
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Design
Not enough data
7.8
30
Not enough data
6.1
26
Not enough data
7.0
27
Not enough data
7.6
29
Not enough data
7.4
29
Generative AI
Not enough data
4.5
20
Not enough data
5.2
21
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.5
21
Not enough data
6.2
17
Not enough data
6.1
19
Not enough data
7.8
18
Not enough data
6.2
17
Generative AI
Not enough data
7.7
13
Functions
Not enough data
8.3
21
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
6.7
16
Not enough data
7.0
17
Not enough data
7.6
17
Not enough data
6.6
16
Not enough data
6.8
16
Agentic AI - Contact Center
Not enough data
4.4
6
Not enough data
4.4
6
Not enough data
5.8
6
Not enough data
3.9
6
Administrative
Not enough data
6.7
14
Not enough data
8.3
21
Not enough data
7.5
20
Not enough data
7.9
16
Not enough data
7.2
16
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Not enough data
Feedback Analysis
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Not enough data
Feedback Sources
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.3
29
8.5
51
9.3
35
9.0
53
9.1
30
8.4
50
8.8
40
7.4
51
8.0
29
9.0
48
8.4
29
7.9
48
Basic Communication
9.2
915
|
Verified
9.2
905
|
Verified
8.3
438
|
Verified
8.0
396
|
Verified
9.1
717
|
Verified
7.8
448
|
Verified
8.4
458
|
Verified
7.9
384
|
Verified
8.9
636
|
Verified
8.6
650
|
Verified
9.2
632
|
Verified
9.1
737
|
Verified
Agentic AI - VoIP Providers
8.3
27
7.2
26
8.8
28
7.3
25
8.3
28
7.2
25
8.5
27
7.0
25
Access
8.7
523
|
Verified
8.2
478
|
Verified
8.8
580
|
Verified
8.2
504
9.1
693
|
Verified
8.4
507
|
Verified
Advanced Features
8.7
644
|
Verified
8.6
731
|
Verified
8.7
514
|
Verified
9.0
690
|
Verified
9.3
789
|
Verified
9.1
779
|
Verified
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
638
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
648
Not enough data
8.6
575
Not enough data
8.6
517
Not enough data
Insights
8.5
492
Not enough data
8.7
554
Not enough data
8.8
262
Not enough data
Feature Not Available
Not enough data
8.3
404
Not enough data
9.3
17
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Feature Not Available
9.2
98
|
Verified
9.0
101
|
Verified
9.1
81
|
Verified
Feature Not Available
Features
9.1
122
|
Verified
Feature Not Available
Feature Not Available
Feature Not Available
9.3
90
8.3
82
|
Verified
9.3
114
|
Verified
9.0
109
|
Verified
9.3
84
|
Verified
8.9
96
|
Verified
8.9
100
|
Verified
Feature Not Available
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and GoTo Connect are categorized as UCaaS Platforms and VoIP Providers
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and Video Conferencing
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.2%
Information Technology and Services
8.5%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.3%
Computer Software
4.3%
Other
70.9%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
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