Compare Dialpad Connect and Google Workspace 
At a Glance
Market Segments
Small-Business (57.8% of reviews)
Small-Business (46.2% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$6.00 Per Month
Dialpad Connect
Star Rating
(4,071)4.4 out of 5
Market Segments
Small-Business (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansGoogle Workspace
Star Rating
(47,584)4.6 out of 5
Market Segments
Small-Business (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Google Workspace excels in providing a seamless integration of various tools, such as email, documents, storage, and meetings, all within one platform. This integration enhances collaboration, allowing team members to work on documents in real time without version control issues.
- Users say that Dialpad Connect stands out for its user-friendly interface, making it easy for new team members to adapt quickly with minimal training. The platform's ability to manage calls, messages, and meetings in one place is particularly appreciated, ensuring a smooth communication experience.
- Reviewers mention that Google Workspace's high satisfaction ratings reflect its robust features, including effective scheduling and screen sharing capabilities. Users highlight the ease of setting up meetings and sharing screens, which significantly enhances productivity during collaborative sessions.
- According to verified reviews, Dialpad Connect's AI-driven features are a major plus, with users noting that the call quality is reliable and the AI helps in following conversations easily. This functionality is particularly beneficial for teams that rely heavily on voice communication.
- G2 reviewers report that while Google Workspace has a slightly higher overall satisfaction score, Dialpad Connect is praised for its flexibility, especially with the ability to use the same business number across both desktop and mobile platforms, which is a significant advantage for remote teams.
- Users say that Google Workspace's support quality is commendable, with many appreciating the responsive assistance they receive. In contrast, while Dialpad Connect also offers good support, some users feel that it could improve in this area to match the level of service provided by Google Workspace.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Google Workspace
Business Starter
$6.00
Per Month
- Custom and secure business email
- 100 participant video meetings
- 30 GB storage per user
Free Trial
Dialpad Connect
Free Trial is available
Google Workspace
Free Trial is available
Ratings
Meets Requirements
8.9
3,209
9.1
37,712
Ease of Use
9.1
3,328
9.3
37,933
Ease of Setup
9.0
1,215
9.3
9,857
Ease of Admin
8.9
1,119
9.1
8,284
Quality of Support
8.5
2,497
8.6
30,076
Has the product been a good partner in doing business?
8.9
1,043
9.0
7,607
Product Direction (% positive)
8.2
3,062
8.7
36,436
Features by Category
File Management
Not enough data
9.2
8023
Not enough data
9.1
8076
Not enough data
9.1
8164
Not enough data
8.9
8205
Not enough data
9.0
7795
Agentic AI - Cloud Content Collaboration
Not enough data
7.8
138
Not enough data
8.1
142
Not enough data
8.2
138
Collaboration
Not enough data
9.0
7584
Not enough data
9.4
8394
Not enough data
9.2
7899
Not enough data
8.8
6864
Administration
Not enough data
9.1
6047
Not enough data
9.0
5870
Not enough data
9.1
5824
Not enough data
8.4
6308
Not enough data
8.7
5306
Not enough data
9.1
6431
Platform
Not enough data
9.3
2145
Not enough data
8.8
1742
Not enough data
8.8
1666
Not enough data
8.8
1508
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
9.0
27
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
Feature Not Available
Not enough data
9.4
18
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Business Instant Messaging
Not enough data
8.8
2112
Not enough data
8.8
2237
Not enough data
8.7
2056
Business Instant Messaging
Not enough data
9.0
2197
Not enough data
9.0
2243
Business Instant Messaging
Not enough data
9.0
2282
Not enough data
9.1
2352
Not enough data
8.7
1896
Generative AI - Business Instant Messaging
Not enough data
8.4
269
AI - Business Instant Messaging
Not enough data
8.3
263
Not enough data
8.3
262
Not enough data
8.3
260
Not enough data
8.4
261
Agentic AI - Business Instant Messaging
Not enough data
8.3
150
Not enough data
8.4
148
Presenter Tools
Not enough data
8.9
2838
Not enough data
8.4
2443
Not enough data
8.3
2328
Not enough data
8.7
2739
Conferencing Options
Not enough data
9.0
3110
Not enough data
9.0
3167
Not enough data
9.1
3276
Application Tools
Not enough data
8.8
2511
Not enough data
8.6
2586
Not enough data
9.1
2884
Agentic AI - Screen Sharing
Not enough data
8.5
238
Platform Basics
Not enough data
8.7
1831
Not enough data
8.8
1826
Not enough data
9.5
1860
Platform Content
Not enough data
8.7
1716
Not enough data
8.1
1717
Not enough data
8.3
1650
Not enough data
9.4
1827
Platform Additional Functionality
Not enough data
8.8
1618
Not enough data
9.2
1719
Not enough data
9.4
1766
Generative AI
Not enough data
8.5
563
Not enough data
8.2
552
Not enough data
7.7
549
Not enough data
8.5
557
Not enough data
7.3
539
Not enough data
8.2
547
Not enough data
7.9
546
Calculating
Not enough data
8.9
1874
Not enough data
8.9
1765
Insights
Not enough data
8.7
1748
Not enough data
8.9
1812
Editing
Not enough data
8.5
1750
Not enough data
9.4
1910
Not enough data
8.9
1803
Functionality
Not enough data
8.7
1608
Not enough data
9.2
1824
Not enough data
9.1
1838
Not enough data
9.6
1928
Applications
Not enough data
9.3
1498
Not enough data
9.1
1336
Not enough data
8.4
1253
Collaboration
Not enough data
9.4
1504
Not enough data
9.0
1237
Not enough data
9.3
1423
Management
Not enough data
9.3
1374
Not enough data
9.1
1287
Not enough data
9.5
1348
Agentic AI - Office Suites
Not enough data
8.1
425
Not enough data
8.2
426
Collaboration Tools
8.7
1276
9.0
5969
8.8
292
9.1
4216
9.0
49
8.3
3676
9.0
327
9.0
4264
9.3
52
8.9
4002
Meeting Coordination
8.7
1191
9.1
5834
8.8
1112
8.6
5208
8.9
359
8.8
5491
9.2
362
9.2
4204
Software Type
8.6
1039
9.1
5785
9.0
350
9.2
4275
8.9
267
8.9
3848
Agentic AI - Video Conferencing
Feature Not Available
8.2
404
Feature Not Available
7.9
409
Feature Not Available
8.3
406
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Not enough data
Feedback Analysis
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Not enough data
Feedback Sources
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Survey Management
Not enough data
9.0
1030
Not enough data
9.0
1053
Not enough data
8.4
1009
Not enough data
9.0
1027
Survey Customization
Not enough data
8.5
879
Not enough data
8.4
931
Not enough data
8.6
927
Not enough data
8.4
771
Survey Insights
Not enough data
8.8
1010
Not enough data
8.5
775
Not enough data
9.0
986
Not enough data
9.0
981
Agentic AI - Survey
Not enough data
8.5
95
Not enough data
8.1
92
Not enough data
8.5
94
Calendar View
Not enough data
9.2
1477
Not enough data
9.2
1442
Shared Calendar
Not enough data
9.3
1497
Not enough data
9.1
1449
Accessibility
Not enough data
8.8
1263
Not enough data
8.7
1318
Integration
Not enough data
9.0
1384
Not enough data
8.9
1361
Not enough data
8.9
1375
Notifications
Not enough data
9.0
1410
Not enough data
8.8
1264
Generative AI
Not enough data
7.9
786
Not enough data
8.2
786
Not enough data
8.1
781
Agentic AI - Calendar
Not enough data
8.3
332
Design
Not enough data
8.7
1427
Not enough data
8.5
1438
Not enough data
8.5
1430
Collaboration
Not enough data
9.4
1542
Not enough data
9.3
1512
File Types
Not enough data
9.2
1524
Not enough data
9.0
1494
Not enough data
8.7
1252
Edit & Revise
Not enough data
9.1
1505
Not enough data
9.0
1457
Not enough data
9.3
1529
Integrate & Embed
Not enough data
9.3
1479
Not enough data
8.9
1325
Not enough data
9.1
1404
Operating System
Not enough data
9.2
1377
Not enough data
9.1
1356
Not enough data
8.2
1104
Generative AI
Not enough data
8.5
779
Not enough data
8.6
766
Not enough data
7.8
756
Not enough data
8.3
758
Not enough data
8.2
752
Agentic AI - Document Creation
Not enough data
7.8
329
Generative AI
Not enough data
8.4
859
Not enough data
8.4
853
Not enough data
8.2
846
Not enough data
8.2
348
Not enough data
8.5
351
Not enough data
7.9
342
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
35
Not enough data
9.1
30
Not enough data
8.8
40
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
915
|
Verified
Not enough data
8.3
438
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
8.4
458
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
632
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Not enough data
8.8
580
|
Verified
Not enough data
9.1
693
|
Verified
Not enough data
Advanced Features
8.7
644
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
789
|
Verified
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
638
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
648
Not enough data
8.6
575
Not enough data
8.6
517
Not enough data
Insights
8.5
492
Not enough data
8.7
554
Not enough data
8.8
262
Not enough data
Feature Not Available
Not enough data
8.3
404
Not enough data
9.3
17
Not enough data
Agentic AI - Note-Taking Software
Not enough data
8.0
81
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
9.1
81
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
90
Not enough data
9.3
114
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
100
|
Verified
Not enough data
Customizations
Not enough data
8.4
436
Not enough data
8.8
440
Not enough data
8.4
402
Not enough data
8.6
415
Growth
Not enough data
8.4
347
Not enough data
8.6
373
Not enough data
8.5
348
Not enough data
8.2
330
Not enough data
8.6
354
Content
Not enough data
8.9
402
Not enough data
8.8
412
Not enough data
8.8
408
Not enough data
8.5
152
Support
Not enough data
8.5
159
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Google Workspace are categorized as Video Conferencing
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and VoIP Providers
Google Workspace is categorized as Business Instant Messaging, Screen Sharing, Note-Taking Software, Spreadsheets, Website Builder, Presentation, Document Creation, Cloud Content Collaboration, Office Suites, Calendar, Email, and Survey
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Workspace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.2%
Information Technology and Services
9.2%
Education Management
8.3%
Computer Software
7.8%
Marketing and Advertising
6.7%
Higher Education
5.1%
Other
62.9%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
Is there a way to see everyone all at once on the screen?
21 Comments
JB
Yes. On the bottom right, you'll see "Present your screen" and next to it "..." Those 3 dots give you access to screen settings. You can change to tile mode,...Read more
Is that possible to see the files from multiple Google accounts simultaneously?
17 Comments
JD
Yes. When a Google Drive document is shared to your Gmail, you can save it to your Drive. When you open the document, it will open in a separate tab. You...Read more
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