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At a Glance
Market Segments
Small-Business (57.9% of reviews)
Small-Business (46.2% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$6.00 Per Month
Dialpad Connect
Star Rating
(3,945)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansGoogle Workspace
Star Rating
(47,080)4.6 out of 5
Market Segments
Small-Business (46.2% of reviews)
Pros & Cons
Entry-Level Pricing
$6.00 Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Google Workspace excels in ease of use with a score of 9.3, making it a favorite for small businesses looking for intuitive tools. In contrast, Dialpad Connect, while still user-friendly, scores slightly lower at 9.1, which some users feel could be improved for new adopters.
- Reviewers mention that Google Workspace's screen sharing feature is highly rated at 9.0, allowing seamless collaboration during meetings. Dialpad Connect's screen sharing, while effective, scores a bit lower at 8.7, with some users noting occasional lag during high-traffic usage.
- G2 users highlight that Google Workspace's scheduling capabilities score 9.1, making it easy to coordinate meetings across different time zones. Dialpad Connect, however, scores lower at 8.7, with some users expressing frustration over its integration with calendar applications.
- Users on G2 report that Dialpad Connect shines in autonomous task execution, scoring an impressive 9.4, which allows for efficient handling of repetitive tasks. In comparison, Google Workspace's score of 7.7 indicates that it may require more manual input for similar tasks.
- Reviewers mention that both platforms offer quality support, each scoring 8.6. However, Google Workspace users appreciate the extensive documentation and community forums, while Dialpad Connect users have noted that response times can vary.
- Users say that Google Workspace's product direction is viewed positively at 8.7, indicating a commitment to continuous improvement. Dialpad Connect, with a score of 8.2, has received feedback suggesting that users would like to see more frequent updates and feature enhancements.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Google Workspace
Business Starter
$6.00
Per Month
- Custom and secure business email
- 100 participant video meetings
- 30 GB storage per user
Free Trial
Dialpad Connect
Free Trial is available
Google Workspace
Free Trial is available
Ratings
Meets Requirements
8.9
3,196
9.1
37,349
Ease of Use
9.1
3,216
9.3
37,565
Ease of Setup
9.0
1,201
9.2
9,515
Ease of Admin
8.9
1,111
9.1
8,163
Quality of Support
8.5
2,485
8.6
29,755
Has the product been a good partner in doing business?
8.9
1,035
9.0
7,488
Product Direction (% positive)
8.2
3,051
8.7
36,076
Features by Category
File Management
Not enough data
9.2
7973
Not enough data
9.1
8029
Not enough data
9.0
8118
Not enough data
8.9
8159
Not enough data
9.0
7756
Agentic AI - Cloud Content Collaboration
Not enough data
7.5
115
Not enough data
7.7
115
Not enough data
7.8
114
Collaboration
Not enough data
9.0
7551
Not enough data
9.4
8326
Not enough data
9.2
7848
Not enough data
8.8
6834
Administration
Not enough data
9.1
6007
Not enough data
8.9
5836
Not enough data
9.1
5794
Not enough data
8.4
6275
Not enough data
8.7
5283
Not enough data
9.1
6397
Platform
Not enough data
9.3
2123
Not enough data
8.8
1728
Not enough data
8.8
1653
Not enough data
8.8
1493
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Business Instant Messaging
Not enough data
8.7
2091
Not enough data
8.8
2222
Not enough data
8.7
2040
Business Instant Messaging
Not enough data
9.0
2181
Not enough data
9.0
2216
Business Instant Messaging
Not enough data
9.0
2262
Not enough data
9.1
2331
Not enough data
8.7
1880
Generative AI - Business Instant Messaging
Not enough data
8.3
254
AI - Business Instant Messaging
Not enough data
8.2
248
Not enough data
8.2
247
Not enough data
8.2
246
Not enough data
8.3
245
Agentic AI - Business Instant Messaging
Not enough data
8.3
136
Not enough data
8.3
135
Presenter Tools
Not enough data
8.9
2774
Not enough data
8.4
2382
Not enough data
8.2
2262
Not enough data
8.7
2676
Conferencing Options
Not enough data
9.0
3032
Not enough data
9.0
3093
Not enough data
9.1
3183
Application Tools
Not enough data
8.7
2439
Not enough data
8.5
2514
Not enough data
9.1
2815
Agentic AI - Screen Sharing
Not enough data
8.0
173
Platform Basics
Not enough data
8.7
1785
Not enough data
8.8
1779
Not enough data
9.5
1803
Platform Content
Not enough data
8.6
1672
Not enough data
8.1
1677
Not enough data
8.3
1610
Not enough data
9.4
1774
Platform Additional Functionality
Not enough data
8.7
1573
Not enough data
9.1
1676
Not enough data
9.4
1704
Generative AI
Not enough data
8.4
519
Not enough data
8.1
509
Not enough data
7.7
505
Not enough data
8.3
512
Not enough data
7.3
497
Not enough data
8.0
504
Not enough data
7.9
501
Calculating
Not enough data
8.9
1820
Not enough data
8.9
1717
Insights
Not enough data
8.7
1693
Not enough data
8.9
1757
Editing
Not enough data
8.5
1698
Not enough data
9.4
1837
Not enough data
8.9
1756
Functionality
Not enough data
8.7
1559
Not enough data
9.2
1761
Not enough data
9.1
1779
Not enough data
9.5
1863
Applications
Not enough data
9.3
1279
Not enough data
9.1
1233
Not enough data
8.4
1190
Collaboration
Not enough data
9.3
1261
Not enough data
8.9
1164
Not enough data
9.3
1249
Management
Not enough data
9.2
1240
Not enough data
9.1
1212
Not enough data
9.4
1251
Agentic AI - Office Suites
Not enough data
7.9
348
Not enough data
8.0
350
Collaboration Tools
8.7
1276
9.0
5892
8.8
292
9.0
4148
9.0
49
8.3
3613
9.0
327
9.0
4198
9.3
52
8.9
3931
Meeting Coordination
8.7
1191
9.1
5756
8.8
1112
8.5
5133
8.9
359
8.8
5429
9.2
362
9.2
4136
Software Type
8.6
1039
9.0
5713
9.0
350
9.2
4205
8.9
267
8.8
3777
Agentic AI - Video Conferencing
9.4
8
7.9
342
9.4
8
8.0
345
9.8
8
8.0
341
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Survey Management
Not enough data
9.0
1009
Not enough data
9.0
1034
Not enough data
8.4
989
Not enough data
8.9
1007
Survey Customization
Not enough data
8.5
861
Not enough data
8.4
910
Not enough data
8.6
908
Not enough data
8.4
752
Survey Insights
Not enough data
8.8
990
Not enough data
8.4
758
Not enough data
9.0
967
Not enough data
9.0
963
Agentic AI - Survey
Not enough data
8.2
76
Not enough data
8.0
75
Not enough data
8.1
75
Calendar View
Not enough data
9.2
1413
Not enough data
9.1
1383
Shared Calendar
Not enough data
9.2
1425
Not enough data
9.1
1389
Accessibility
Not enough data
8.8
1210
Not enough data
8.6
1264
Integration
Not enough data
9.0
1327
Not enough data
8.9
1308
Not enough data
8.9
1315
Notifications
Not enough data
9.0
1355
Not enough data
8.7
1213
Generative AI
Not enough data
7.9
724
Not enough data
8.1
730
Not enough data
7.9
724
Agentic AI - Calendar
Not enough data
7.9
276
Design
Not enough data
8.6
1366
Not enough data
8.5
1374
Not enough data
8.4
1367
Collaboration
Not enough data
9.4
1461
Not enough data
9.3
1443
File Types
Not enough data
9.2
1459
Not enough data
9.0
1429
Not enough data
8.6
1189
Edit & Revise
Not enough data
9.1
1439
Not enough data
8.9
1392
Not enough data
9.2
1462
Integrate & Embed
Not enough data
9.2
1396
Not enough data
8.8
1259
Not enough data
9.0
1334
Operating System
Not enough data
9.1
1305
Not enough data
9.0
1284
Not enough data
8.3
1045
Generative AI
Not enough data
8.3
707
Not enough data
8.4
698
Not enough data
7.9
692
Not enough data
8.1
693
Not enough data
8.0
687
Agentic AI - Document Creation
Not enough data
7.9
262
Generative AI
Not enough data
8.3
787
Not enough data
8.3
784
Not enough data
8.0
782
Not enough data
7.8
287
Not enough data
8.2
286
Not enough data
8.0
282
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
31
Not enough data
9.1
29
Not enough data
8.6
32
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
900
|
Verified
Not enough data
8.3
437
|
Verified
Not enough data
9.1
711
|
Verified
Not enough data
8.4
457
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
630
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Not enough data
8.7
578
|
Verified
Not enough data
9.1
691
|
Verified
Not enough data
Advanced Features
8.7
643
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
787
|
Verified
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Not enough data
Agentic AI - Note-Taking Software
Not enough data
7.9
74
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
97
|
Verified
Not enough data
9.0
80
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
89
Not enough data
9.3
113
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
99
|
Verified
Not enough data
Customizations
Not enough data
8.4
425
Not enough data
8.8
427
Not enough data
8.4
393
Not enough data
8.5
403
Growth
Not enough data
8.4
334
Not enough data
8.5
360
Not enough data
8.5
337
Not enough data
8.1
319
Not enough data
8.6
343
Content
Not enough data
8.9
387
Not enough data
8.8
401
Not enough data
8.7
397
Not enough data
8.4
142
Support
Not enough data
8.4
149
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Google Workspace are categorized as Video Conferencing
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, Outbound Call Tracking, and VoIP Providers
Google Workspace is categorized as Business Instant Messaging, Screen Sharing, Note-Taking Software, Spreadsheets, Website Builder, Presentation, Document Creation, Cloud Content Collaboration, Office Suites, Calendar, Email, and Survey
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Google Workspace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Information Technology and Services
9.1%
Education Management
8.4%
Computer Software
7.8%
Marketing and Advertising
6.7%
Higher Education
5.1%
Other
62.9%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
Is there a way to see everyone all at once on the screen?
21 Comments
JB
Yes. On the bottom right, you'll see "Present your screen" and next to it "..." Those 3 dots give you access to screen settings. You can change to tile mode,...Read more
Is that possible to see the files from multiple Google accounts simultaneously?
17 Comments
JD
Yes. When a Google Drive document is shared to your Gmail, you can save it to your Drive. When you open the document, it will open in a separate tab. You...Read more
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