# Dialpad Connect vs Gong Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Gong excels in providing seamless usability, with many users highlighting its intuitive interface and the effectiveness of its AI-driven call summaries. This feature reportedly saves users significant time and enhances call insights with minimal effort.
- **Users say** Dialpad Connect stands out for its all-in-one communication capabilities, integrating voice calling, team messaging, video conferencing, and SMS into a single platform. Reviewers appreciate the consistency across devices, making it easier to manage team communication without juggling multiple apps.
- **According to verified reviews** , Gong's coaching features receive high praise, particularly for their ability to provide actionable insights and improve sales strategies. Users find the coaching aspects beneficial for aligning team performance with best practices.
- **Reviewers mention** that while Dialpad Connect offers a user-friendly experience, some users have noted challenges in matching specific workflow needs, particularly regarding configuration. However, the platform's AI-powered call summaries and transcripts are frequently highlighted as valuable tools for follow-ups.
- **G2 reviewers indicate** that Gong's strong market presence and high satisfaction scores reflect its effectiveness in mid-market environments, where users report significant improvements in forecasting accuracy and sales performance.
- **Users report** that Dialpad Connect's ease of use is a significant advantage, especially for small businesses. The platform's ability to streamline communication and provide reliable call quality has been a game-changer for teams looking to enhance collaboration.



| | Dialpad Connect | Gong | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 4,173 | 6,662 | 
| **Largest Market Segment** | Small-Business (57.8% of reviews) | Mid-Market (69.4% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | No pricing available | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

### Gong

Pros:
- Helpful (301 reviews)
- Ease of Use (240 reviews)

Cons:
- Call Issues (119 reviews)
- Recording Issues (77 reviews)

---
## Ratings Comparison
| Rating | Dialpad Connect | Gong | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3228 reviews) | 9.4 (5091 reviews) | 
  | **Ease of Use** | 9.1 (3405 reviews) | 9.3 (5153 reviews) | 
  | **Ease of Setup** | 9.0 (1231 reviews) | 9.1 (1351 reviews) | 
  | **Ease of Admin** | 8.9 (1137 reviews) | 9.1 (777 reviews) | 
  | **Quality of Support** | 8.5 (2516 reviews) | 9.2 (3613 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1061 reviews) | 9.3 (779 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3074 reviews) | 9.0 (4752 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### Gong

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.3/10 | 31 |
| **Gong** | 8.1/10 | 397 |

#### Lead Facilitation

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Customer-facing Chatbot** | 7.7 (25 reviews) | 7.1 (347 reviews) | 
| **Lead Qualification** | 7.5 (25 reviews) | 7.3 (341 reviews) | 
| **Lead Follow-up** | 8.2 (25 reviews) | 7.6 (347 reviews) | 
| **Meeting Scheduling ** | 8.1 (26 reviews) | 7.6 (346 reviews) | 

#### Organization

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 8.1 (25 reviews) | 8.3 (350 reviews) | 
| **Data Entry** | 8.9 (25 reviews) | 8.3 (346 reviews) | 
| **Integrations / APIs** | 8.9 (25 reviews) | 8.3 (344 reviews) | 

#### Performance Analysis

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Coaching ** | 8.2 (26 reviews) | 8.5 (347 reviews) | 
| **Peformance Tracking** | 8.4 (26 reviews) | 8.6 (352 reviews) | 

#### Sales Analysis

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **ROI Forecasting ** | 8.1 (24 reviews) | 7.7 (330 reviews) | 
| **Sales Forecasting ** | 8.0 (24 reviews) | 7.9 (336 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 8.6 (286 reviews) | 
| **AI Text Summarization** | 9.3 (16 reviews) | 8.9 (294 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (53 reviews) | 
| **Multi-step Planning** | Not enough data | 7.9 (52 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (56 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (53 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (52 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (53 reviews) | 
| **Decision Making** | Not enough data | 8.1 (53 reviews) | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Gong** | 8.0/10 | 141 |

#### Integrated Workflows

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Task Management** | Not enough data | 7.9 (106 reviews) | 
| **Email Tracking/Automation** | Not enough data | 8.0 (112 reviews) | 
| **Calls and Voice** | Not enough data | 8.4 (110 reviews) | 
| **Other Outreach Options ** | Not enough data | 7.3 (98 reviews) | 
| **CRM Integration** | Not enough data | 8.5 (111 reviews) | 
| **Calendar** | Not enough data | 8.4 (104 reviews) | 
| **Shared Records** | Not enough data | 8.5 (100 reviews) | 

#### Repeatability and Reportability

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Content Management** | Not enough data | 8.3 (102 reviews) | 
| **Workflow Management** | Not enough data | 8.1 (103 reviews) | 
| **Workflow Performance** | Not enough data | 8.0 (100 reviews) | 
| **Sales Coaching and Insights** | Not enough data | 8.5 (117 reviews) | 
| **Gamification** | Not enough data | 7.3 (97 reviews) | 

#### AI and Automation

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 7.8 (91 reviews) | 
| **Lead Scoring** | Not enough data | 7.7 (88 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 7.4 (88 reviews) | 
| **Buyer Intelligence** | Not enough data | 7.6 (87 reviews) | 
| **Machine Learning** | Not enough data | 8.0 (88 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (95 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (49 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (48 reviews) | 
| **Cross-system Integration** | Not enough data | 8.2 (50 reviews) | 
| **Adaptive Learning** | Not enough data | 8.2 (48 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (50 reviews) | 
| **Proactive Assistance** | Not enough data | 8.0 (47 reviews) | 
| **Decision Making** | Not enough data | 8.3 (50 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Gong** | 8.4/10 | 2988 |

#### Call Analytics

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Call Recording** | Not enough data | 9.6 (2801 reviews) ✓ Verified | 
| **Machine Learning** | Not enough data | 8.8 (2485 reviews) ✓ Verified | 
| **Call Analysis** | Not enough data | 9.1 (2709 reviews) ✓ Verified | 
| **Lead Qualification** | Not enough data | 8.3 (1794 reviews) ✓ Verified | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Customer Scoring** | Not enough data | 8.6 (1872 reviews) ✓ Verified | 
| **Speech-to-Text** | Not enough data | 8.3 (2548 reviews) ✓ Verified | 
| **Sentiment Analysis** | Not enough data | 8.5 (9 reviews) | 

#### Generative AI

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.8 (702 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (134 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (134 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (144 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (135 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.2 (136 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (135 reviews) | 
| **Decision Making** | Not enough data | 7.9 (134 reviews) | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1588 |
| **Gong** | N/A | N/A |

#### Collaboration Tools

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Screen Sharing** | 8.7 (1270 reviews) | Not enough data | 
| **Presentations** | 8.8 (287 reviews) | Not enough data | 
| **Whiteboarding** | 8.9 (44 reviews) | Not enough data | 
| **Live Chat** | 8.9 (322 reviews) | Not enough data | 
| **Hand Raising** | 9.2 (47 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | Not enough data | 
| **Recording** | 8.8 (1107 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (354 reviews) | Not enough data | 
| **One-Click Join** | 9.2 (357 reviews) | Not enough data | 

#### Software Type

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Mobile** | 8.6 (1033 reviews) | Not enough data | 
| **Browser Application** | 9.0 (345 reviews) | Not enough data | 
| **Desktop Application** | 8.9 (262 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Responses

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.5/10 | 23 |
| **Gong** | N/A | N/A |

#### Feedback Management

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Tagging** | 8.3 (20 reviews) | Not enough data | 
| **Segmentation** | 8.5 (19 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.8 (20 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Thematic Analysis** | 9.0 (20 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (20 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.5 (19 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Online Reviews** | 8.4 (18 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 7.6 (18 reviews) | Not enough data | 
| **Customer Service Channels** | 8.8 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **AI Text Generation** | 8.7 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (18 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Gong** | 8.2/10 | 489 |

#### Revenue Sourcing and Forecasting

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Revenue History** | Not enough data | Feature Not Available | 
| **Pipeline Management** | Not enough data | 8.6 (377 reviews) | 
| **Dashboard Analytics** | Not enough data | 8.6 (407 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.2 (347 reviews) | 
| **Data Segmentation** | Not enough data | 8.4 (355 reviews) | 
| **Predictive Forecasting** | Not enough data | 8.0 (249 reviews) | 
| **Revenue Operations Cadence** | Not enough data | 8.1 (245 reviews) | 

#### CRM Data Enrichment

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Calendar Sync** | Not enough data | 9.0 (401 reviews) | 
| **Email Activity Capture** | Not enough data | 8.8 (388 reviews) | 
| **Conversation Intelligence** | Not enough data | 9.1 (423 reviews) | 
| **Marketing Leads** | Not enough data | Feature Not Available | 
| **Contact Capture** | Not enough data | 8.6 (253 reviews) | 

#### Account Management

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Nonengaged Accounts** | Not enough data | 8.1 (324 reviews) | 
| **Account optimization** | Not enough data | 8.2 (339 reviews) | 
| **Historical Patterns** | Not enough data | 8.3 (349 reviews) | 
| **Rep Performance** | Not enough data | 8.6 (370 reviews) | 
| **Account Engagement** | Not enough data | 8.5 (259 reviews) | 
| **Historical Win/Loss Patterns** | Not enough data | 8.1 (240 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (40 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (41 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (39 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (37 reviews) | 
| **Decision Making** | Not enough data | 7.4 (39 reviews) | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 998 |
| **Gong** | N/A | N/A |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 7.9 (25 reviews) | Not enough data | 
| **Call Management** | 9.1 (41 reviews) | Not enough data | 
| **Network monitoring** | 9.0 (27 reviews) | Not enough data | 
| **Integrations** | 8.8 (44 reviews) | Not enough data | 
| **Virtual PBX** | 7.6 (24 reviews) | Not enough data | 
| **SIP trunking services** | 8.1 (24 reviews) | Not enough data | 

#### Basic Communication

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Phone Calls** | 9.2 (929 reviews) ✓ Verified | Not enough data | 
| **Video Calls** | 8.3 (439 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 9.1 (720 reviews) ✓ Verified | Not enough data | 
| **Screen Sharing** | 8.4 (454 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.9 (634 reviews) ✓ Verified | Not enough data | 
| **Desk-to-Desk Calls** | 9.1 (628 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (23 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (23 reviews) | Not enough data | 

#### Access

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Software Pairing** | 8.7 (519 reviews) ✓ Verified | Not enough data | 
| **Browser Extension** | 8.7 (576 reviews) ✓ Verified | Not enough data | 
| **Individual Download** | 9.1 (690 reviews) ✓ Verified | Not enough data | 

#### Advanced Features

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Hold Music** | 8.6 (641 reviews) ✓ Verified | Not enough data | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | Not enough data | 
| **VOiP Number** | 9.3 (786 reviews) ✓ Verified | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Gong** | 8.5/10 | 1020 |

#### Agentic AI - Sales Analytics

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (57 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (57 reviews) | 
| **Adaptive Learning** | Not enough data | 8.4 (59 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (60 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (59 reviews) | 

#### Data Sourcing

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.5 (748 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.7 (791 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.5 (719 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.9 (806 reviews) | 
| **Data Segmentation** | Not enough data | 8.6 (727 reviews) | 

#### Predictive Analytics

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.1 (723 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.4 (752 reviews) | 
| **Risk Analysis** | Not enough data | 8.2 (737 reviews) | 
| **Live Forecasting** | Not enough data | 8.3 (723 reviews) | 

#### Sales Management

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.6 (762 reviews) | 
| **Sales Gamification** | Not enough data | 8.2 (723 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.7 (760 reviews) | 
| **Activity Tracking** | Not enough data | 9.0 (832 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 793 |
| **Gong** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (10 reviews) | Not enough data | 

#### Calling

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Record Calls** | 9.0 (605 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 9.1 (636 reviews) | Not enough data | 
| **Click-to-Call** | 9.1 (650 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (12 reviews) | Not enough data | 

#### Contacts

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Personalization** | 8.7 (644 reviews) | Not enough data | 
| **Information Locater** | 8.6 (572 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (514 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Notes** | 8.5 (489 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (551 reviews) | Not enough data | 
| **Automated Voicemails** | 8.8 (263 reviews) | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | 
| **Sorts Prospects** | 8.3 (400 reviews) | Not enough data | 
| **Automated Note Taking** | 9.1 (13 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Gong** | 8.8/10 | 2878 |

#### Agentic AI - Sales Coaching

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Multi-step Planning** | Not enough data | 8.1 (61 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (62 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (62 reviews) | 
| **Decision Making** | Not enough data | 8.3 (60 reviews) | 

#### Training

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Knowledge Base** | Not enough data | 9.0 (1968 reviews) ✓ Verified | 
| **Coaching Materials** | Not enough data | 9.0 (2181 reviews) ✓ Verified | 
| **Playbook Creation** | Not enough data | 8.6 (1527 reviews) ✓ Verified | 
| **Video Record** | Not enough data | 9.2 (2218 reviews) ✓ Verified | 

#### Feedback

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Review** | Not enough data | 9.3 (2373 reviews) ✓ Verified | 
| **Scorecard** | Not enough data | 9.0 (1853 reviews) ✓ Verified | 
| **Coaching Card** | Not enough data | 9.0 (1894 reviews) ✓ Verified | 
| **Leaderboard** | Not enough data | 8.8 (1604 reviews) ✓ Verified | 
| **Real-Time Updates** | Not enough data | 8.9 (1790 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 8.9 (1877 reviews) ✓ Verified | 
| **Competition** | Not enough data | Feature Not Available | 

#### Generative AI

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 8.9 (389 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 161 |
| **Gong** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.2 (99 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Voicemail to Email** | 9.1 (125 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 9.3 (91 reviews) | Not enough data | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 9.3 (85 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Gong** | 9.3/10 | 72 |

#### Agentic AI - Revenue AI Platforms

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.8 (19 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | 9.8 (48 reviews) | 
| **Predictive Forecasting** | Not enough data | 8.0 (9 reviews) | 
| **CRM Data Enrichment** | Not enough data | 8.8 (7 reviews) | 
| **Actionable Insights** | Not enough data | 9.7 (36 reviews) | 
| **Risk Flagging** | Not enough data | 10.0 (6 reviews) | 
| **Workflow Orchestration** | Not enough data | 9.2 (6 reviews) | 
| **Sales Coaching** | Not enough data | 9.6 (27 reviews) | 
| **Pipeline & Deal Management** | Not enough data | 9.6 (12 reviews) | 
| **Customer Data Capture** | Not enough data | 9.4 (34 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 

#### Autonomy

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Gong** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Connect | Gong | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)

**Unique to Dialpad Connect (8):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Gong (6):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | Gong | 
|---|---|---|
| **Small-Business** | 57.8% | 12.9% | 
| **Mid-Market** | 32.7% | 69.4% | 
| **Enterprise** | 9.5% | 17.7% | 

### By Industry

#### Dialpad Connect

- **Information Technology and Services:** 8.2%
- **Marketing and Advertising:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.9%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

#### Gong

- **Computer Software:** 37.5%
- **Information Technology and Services:** 16.9%
- **Marketing and Advertising:** 9.0%
- **Internet:** 5.0%
- **Financial Services:** 3.2%
- **Human Resources:** 1.9%
- **Telecommunications:** 1.7%
- **Computer & Network Security:** 1.6%
- **E-Learning:** 1.4%
- **Staffing and Recruiting:** 1.3%
- **Other:** 20.5%

---
## Alternatives

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2387 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1593 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3377 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1371 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [8x8 Work](https://www.g2.com/products/8x8-work/reviews) — 4.2/5 stars (928 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56418 reviews)
- [Nextiva](https://www.g2.com/products/nextiva/reviews) — 4.5/5 stars (3570 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1845 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1415 reviews)

### Alternatives to Gong

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5605 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3571 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Aviso](https://www.g2.com/products/aviso/reviews) — 4.4/5 stars (968 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9665 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (928 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### Gong

- Title: [What is gong software?](https://www.g2.com/discussions/what-is-gong-software) — 6 comments
  > **Top comment:** "Gong software is a software that records and analyzes sales calls. This allows the sales person to focus on the call and then analyze the data later. This..."
- Title: [What is the email address to send the invite to for a last minute call to be recorded? And is there a way to send the invite via email, not through the gong site?](https://www.g2.com/discussions/25247-what-is-the-email-address-to-send-the-invite-to-for-a-last-minute-call-to-be-recorded-and-is-there-a-way-to-send-the-invite-via-email-not-through-the-gong-site) — 4 comments, 2 upvotes
  > **Top comment:** "Hi Bianca! You can go ahead and send the invitation to assistant@gong.io. I hope that helps!"
- Title: [Do you accept marketing ideas/suggestions? I sent one to Udi and Amit.](https://www.g2.com/discussions/do-you-accept-marketing-ideas-suggestions-i-sent-one-to-udi-and-amit) — 3 comments, 4 upvotes
  > **Top comment:** "Very high ferformer"
- Title: [How do i make Gong automatic for all my calls ?](https://www.g2.com/discussions/how-do-i-make-gong-automatic-for-all-my-calls) — 3 comments, 1 upvote
  > **Top comment:** "You can control this in configuration settings. You should not have to log into Gong for it to record. "
- Title: [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) — 2 comments
  > **Top comment:** "Great! Gong is a very reliable tools to use when it comes from documentation, recordings and quality analysis. "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-gong)