Compare Dialpad Connect and Fathom 
At a Glance
Market Segments
Small-Business (57.7% of reviews)
Small-Business (78.4% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free
Dialpad Connect
Star Rating
(4,074)4.4 out of 5
Market Segments
Small-Business (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansFathom
Star Rating
(6,662)5.0 out of 5
Market Segments
Small-Business (78.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Fathom excels in user satisfaction, achieving a significantly higher overall rating compared to Dialpad Connect. Users appreciate Fathom's seamless setup process, with one reviewer noting that it "just worked" during their next meeting, highlighting its ease of use.
- Users say that Dialpad Connect offers valuable AI features, such as call transcripts and summaries, which enhance productivity. One user mentioned the ability to sync calls directly to their CRM, making it particularly useful for technical roles that require reliable communication.
- Reviewers mention that Fathom provides excellent support and quality, with many praising its ability to accurately associate action items with the correct person in meeting summaries. This feature helps users stay organized and ensures that important tasks are not overlooked.
- According to verified reviews, Dialpad Connect is favored for its integration capabilities, particularly with Salesforce and MS Dynamics 365. Users highlighted the convenience of logging calls directly to their CRM, which streamlines their workflow.
- G2 reviewers note that Fathom's free entry-level pricing makes it an attractive option for small businesses, allowing them to access powerful meeting recording and transcription features without any upfront costs. This affordability is a significant advantage for budget-conscious teams.
- Users report that while Dialpad Connect has strong AI capabilities, it sometimes struggles with connectivity issues, particularly in low-internet environments. However, users still find it beneficial for maintaining communication, especially in regions like the US and Canada.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Fathom
Forever Free
Free
Enjoy the #1 rated AI Meeting Assistant for free forever.
- Unlimited transcripts, recording, and AI summaries
- Unlimited meeting clips, playlists, and recording search
- Slack & CRM integrations to automate post-meeting updates
Free Trial
Dialpad Connect
Free Trial is available
Fathom
Free Trial is available
Ratings
Meets Requirements
8.9
3,209
9.6
6,192
Ease of Use
9.1
3,328
9.7
6,325
Ease of Setup
9.0
1,215
9.6
4,980
Ease of Admin
8.9
1,119
9.6
1,920
Quality of Support
8.5
2,497
9.7
4,692
Has the product been a good partner in doing business?
8.9
1,043
9.7
1,852
Product Direction (% positive)
8.2
3,062
9.8
6,216
Features by Category
Lead Facilitation
7.9
27
Feature Not Available
7.7
27
Feature Not Available
8.3
27
Feature Not Available
8.3
28
Feature Not Available
Organization
8.3
27
Feature Not Available
9.0
27
9.2
671
9.0
27
8.9
669
Performance Analysis
8.3
28
8.5
193
8.5
28
Feature Not Available
Sales Analysis
8.2
26
Feature Not Available
8.1
26
Feature Not Available
Generative AI
Feature Not Available
8.8
125
9.4
18
9.5
633
Agentic AI - AI Sales Assistant
9.7
6
9.0
59
9.7
6
Feature Not Available
9.7
6
9.0
57
9.7
6
Feature Not Available
9.7
6
9.2
59
10.0
6
Feature Not Available
9.7
6
Feature Not Available
Call Analytics
Not enough data
9.7
2136
Not enough data
9.1
1778
Not enough data
9.3
1883
Not enough data
Feature Not Available
Artificial Intelligence - Conversation Intelligence
Not enough data
Feature Not Available
Not enough data
9.2
2019
Not enough data
Not enough data
Generative AI
Not enough data
9.5
1753
Agentic AI - Conversation Intelligence
Not enough data
9.0
508
Not enough data
9.0
496
Not enough data
9.0
515
Not enough data
9.1
482
Not enough data
9.1
498
Not enough data
8.9
479
Not enough data
8.8
467
Customization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.8
445
Organization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
443
Not enough data
8.9
444
Not enough data
Feature Not Available
Not enough data
8.9
439
Agentic AI - Video CMS
Not enough data
9.2
60
Not enough data
9.1
60
Not enough data
9.3
60
Not enough data
9.3
60
Voice
Not enough data
9.0
2534
Not enough data
9.0
2783
Transcription
Not enough data
9.1
2730
Not enough data
9.4
2570
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Editing
Not enough data
9.2
2390
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integration
Not enough data
9.1
2236
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.2
2492
Agentic AI - Transcription
Not enough data
9.1
321
Not enough data
9.1
317
Not enough data
9.1
312
Collaboration Tools
8.7
1276
Not enough data
8.8
292
Not enough data
9.0
49
Not enough data
9.0
327
Not enough data
9.3
52
Not enough data
Meeting Coordination
8.7
1191
Not enough data
8.8
1112
Not enough data
8.9
359
Not enough data
9.2
362
Not enough data
Software Type
8.6
1039
Not enough data
9.0
350
Not enough data
8.9
267
Not enough data
Agentic AI - Video Conferencing
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
20
Not enough data
8.5
19
Not enough data
8.8
20
Not enough data
Feedback Analysis
9.0
20
Not enough data
8.8
20
Not enough data
8.5
19
Not enough data
Feedback Sources
8.4
18
Not enough data
8.2
17
Not enough data
7.6
18
Not enough data
8.8
18
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Meeting Automation - AI Meeting Assistants
Not enough data
9.7
3232
Not enough data
9.3
3159
Not enough data
9.4
3179
Meeting Insights - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.6
3184
Accessibility - AI Meeting Assistants
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - AI Meeting Assistants
Not enough data
9.0
279
Not enough data
8.8
279
Not enough data
9.0
277
Not enough data
8.9
277
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.3
29
Not enough data
9.3
35
Not enough data
9.1
30
Not enough data
8.8
40
Not enough data
8.0
29
Not enough data
8.4
29
Not enough data
Basic Communication
9.2
915
|
Verified
Not enough data
8.3
438
|
Verified
Not enough data
9.1
717
|
Verified
Not enough data
8.4
458
|
Verified
Not enough data
8.9
636
|
Verified
Not enough data
9.2
632
|
Verified
Not enough data
Agentic AI - VoIP Providers
8.3
27
Not enough data
8.8
28
Not enough data
8.3
28
Not enough data
8.5
27
Not enough data
Access
8.7
523
|
Verified
Not enough data
8.8
580
|
Verified
Not enough data
9.1
693
|
Verified
Not enough data
Advanced Features
8.7
644
|
Verified
Not enough data
8.7
514
|
Verified
Not enough data
9.3
789
|
Verified
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
638
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
648
Not enough data
8.6
575
Not enough data
8.6
517
Not enough data
Insights
8.5
492
Not enough data
8.7
554
Not enough data
8.8
262
Not enough data
Feature Not Available
Not enough data
8.3
404
Not enough data
9.3
17
Not enough data
Agentic AI - Sales Coaching
Not enough data
8.9
51
Not enough data
8.8
52
Not enough data
8.7
51
Not enough data
8.9
51
Training
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.5
352
Feedback
Not enough data
9.4
337
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
9.6
317
Agentic AI - Note-Taking Software
Not enough data
9.2
326
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
8.8
91
|
Verified
Not enough data
9.2
98
|
Verified
Not enough data
9.1
81
|
Verified
Not enough data
Features
9.1
122
|
Verified
Not enough data
Feature Not Available
Not enough data
9.3
90
Not enough data
9.3
114
|
Verified
Not enough data
9.3
84
|
Verified
Not enough data
8.9
100
|
Verified
Not enough data
Action Item Detection - AI Note-taking Software
Not enough data
9.6
565
Not enough data
9.7
587
Automatic Transcription - AI Note-taking Software
Not enough data
9.6
558
Collaboration & Sharing - AI Note-taking Software
Not enough data
9.4
504
Language & Accent Support - AI Note-taking Software
Not enough data
9.1
497
Multi-Platform Integration - AI Note-taking Software
Not enough data
9.2
509
Privacy & Security Controls - AI Note-taking Software
Not enough data
9.2
468
Searchable Note Archives - AI Note-taking Software
Not enough data
9.4
489
Speaker Identification - AI Note-taking Software
Not enough data
9.3
512
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Fathom are categorized as AI Sales Assistant
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, UCaaS Platforms, Feedback Analytics, Google Workspace Communication Tools, Outbound Call Tracking, VoIP Providers, and Video Conferencing
Fathom is categorized as Conversation Intelligence, Video CMS, Sales Coaching, Note-Taking Software, Transcription, AI Note-Taking Software, and AI Meeting Assistants
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Fathom
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.3%
Information Technology and Services
8.2%
Computer Software
7.9%
Financial Services
4.7%
Real Estate
3.7%
Other
67.2%
Marketing and Advertising
13.3%
Computer Software
13.0%
Consulting
10.7%
Information Technology and Services
8.7%
Professional Training & Coaching
4.6%
Other
49.7%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
How do I show it is recording during live Zooms?
9 Comments
SG
You can go into your Fathom Dashboard and see all the recorded Zoom calls, and you can get a unique link to the call you can share.Read more
Fathom has no more discussions with answers
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