Introducing G2.ai, the future of software buying.Try now
Compare Dialpad Connect and Webex Suite 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Allo
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
8x8 Work
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
CrankWheel
Visit Website
At a Glance
Market Segments
Small-Business (57.9% of reviews)
Enterprise (50.6% of reviews)
Entry-Level Pricing
$25 Per user, per month invoiced annually
$0.00
Dialpad Connect
Star Rating
(3,945)4.4 out of 5
Market Segments
Small-Business (57.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25 Per user, per month invoiced annually
Free Trial is available
Browse all 3 pricing plansWebex Suite
Star Rating
(18,591)4.2 out of 5
Market Segments
Enterprise (50.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Dialpad Connect excels in ease of use with a score of 9.1, while Webex Suite trails slightly at 8.7. Reviewers mention that Dialpad's intuitive interface makes it easy for new users to get started quickly.
- Reviewers mention that Dialpad Connect offers superior call management features, scoring 9.2 compared to Webex Suite's 9.3. Users appreciate Dialpad's advanced call routing and analytics, which enhance their communication efficiency.
- Users on G2 highlight Dialpad Connect's strong performance in whiteboarding, scoring 9.0, while Webex Suite scores 8.8. Reviewers say that Dialpad's whiteboarding tools are particularly useful for collaborative brainstorming sessions.
- G2 users report that Dialpad Connect shines in its one-click join feature, scoring 9.2, which simplifies the meeting entry process. In contrast, Webex Suite's score of 8.8 indicates room for improvement in this area.
- Reviewers mention that both products have similar scores for meeting requirements, each at 8.9, but users say Dialpad Connect's proactive assistance features, scoring 9.4, provide a more supportive experience compared to Webex's 7.8.
- Users report that Dialpad Connect's video conferencing capabilities score 9.3, slightly ahead of Webex Suite's 9.1. Reviewers appreciate Dialpad's high-quality video and seamless integration with other tools, enhancing their virtual meeting experience.
Pricing
Entry-Level Pricing
Dialpad Connect
Pro
$25
Per user, per month invoiced annually
+ UberConference Free
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration
Webex Suite
Basic Plan
$0.00
Our free plan has limited access to certain features, but it's a great way for you to try before you buy.
- Up to 50 min meeting length
- Up to 100 participants
- Screen Sharing
Free Trial
Dialpad Connect
Free Trial is available
Webex Suite
Free Trial is available
Ratings
Meets Requirements
8.9
3,196
8.9
14,643
Ease of Use
9.1
3,216
8.7
14,693
Ease of Setup
9.0
1,201
8.4
2,908
Ease of Admin
8.9
1,111
8.5
2,597
Quality of Support
8.5
2,485
8.5
11,711
Has the product been a good partner in doing business?
8.9
1,035
8.7
2,491
Product Direction (% positive)
8.2
3,051
7.8
14,103
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
7.9
27
Not enough data
7.7
27
Not enough data
8.3
27
Not enough data
8.3
28
Not enough data
Organization
8.3
27
Not enough data
9.0
27
Not enough data
8.9
26
Not enough data
Performance Analysis
8.3
28
Not enough data
8.5
28
Not enough data
Sales Analysis
8.2
26
Not enough data
8.1
26
Not enough data
Generative AI
9.1
17
Not enough data
9.3
17
Not enough data
Agentic AI - AI Sales Assistant
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
Content Sharing
Not enough data
9.1
982
Not enough data
9.0
963
Not enough data
8.9
942
Collaboration
Not enough data
8.8
898
Not enough data
9.0
977
Not enough data
9.0
970
Not enough data
8.8
874
Not enough data
9.2
999
Functionality
Not enough data
8.8
880
Not enough data
9.0
979
Not enough data
8.9
881
Agentic AI - Virtual Classroom
Not enough data
7.9
19
Business Instant Messaging
Not enough data
8.6
941
Not enough data
8.8
1045
Not enough data
8.5
959
Business Instant Messaging
Not enough data
9.0
1011
Not enough data
8.9
953
Business Instant Messaging
Not enough data
8.7
902
Not enough data
8.8
962
Not enough data
8.7
869
Generative AI - Business Instant Messaging
Not enough data
8.2
55
AI - Business Instant Messaging
Not enough data
8.2
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
7.8
55
Agentic AI - Business Instant Messaging
Not enough data
7.8
37
Not enough data
7.7
36
Visual Tools
Not enough data
8.7
67
Not enough data
8.7
63
Not enough data
8.5
64
Not enough data
8.4
66
Office Customization
Not enough data
8.8
65
Not enough data
8.7
63
Not enough data
8.6
62
Guest Tools
Not enough data
8.5
60
Not enough data
8.7
61
Not enough data
8.8
57
Collaboration Tools
Not enough data
8.7
63
Not enough data
8.9
65
Not enough data
9.1
64
Not enough data
8.9
63
Agentic AI - Virtual Workspaces
Not enough data
7.9
29
Not enough data
7.6
29
Design Tools
Not enough data
8.8
362
Not enough data
8.8
361
Not enough data
8.6
316
Not enough data
8.7
323
Not enough data
8.8
339
Communication Tools
Not enough data
8.9
340
Not enough data
9.0
362
Integrations
Not enough data
8.7
292
Not enough data
9.0
360
Software Offering
Not enough data
8.8
357
Not enough data
9.2
394
Not enough data
9.0
380
Agentic AI - Collaborative Whiteboard
Not enough data
8.1
23
Not enough data
8.1
23
Not enough data
8.3
23
Presenter Tools
Not enough data
8.9
4896
Not enough data
8.5
4253
|
Verified
Not enough data
8.8
4605
|
Verified
Not enough data
8.9
5119
|
Verified
Conferencing Options
Not enough data
9.0
5262
|
Verified
Not enough data
9.0
5488
|
Verified
Not enough data
9.0
5401
|
Verified
Application Tools
Not enough data
8.8
4345
|
Verified
Not enough data
8.8
4904
|
Verified
Not enough data
8.7
4872
Agentic AI - Screen Sharing
Not enough data
7.7
48
Collaboration
Not enough data
9.1
33
Not enough data
8.7
33
Not enough data
8.7
33
Not enough data
8.9
33
Hardware
Not enough data
8.6
32
Not enough data
8.5
32
Security
Not enough data
9.1
33
Not enough data
8.8
33
Agentic AI - Visual Collaboration Platforms
Not enough data
7.0
14
Not enough data
7.5
14
Collaboration Tools
8.7
1276
9.0
10149
|
Verified
8.8
292
9.1
2953
|
Verified
9.0
49
8.8
2635
|
Verified
9.0
327
9.0
3178
|
Verified
9.3
52
9.0
3028
Meeting Coordination
8.7
1191
8.7
9139
8.8
1112
8.7
8630
|
Verified
8.9
359
8.7
9004
|
Verified
9.2
362
8.8
3159
|
Verified
Software Type
8.6
1039
8.6
7734
|
Verified
9.0
350
8.8
3097
|
Verified
8.9
267
9.0
3241
|
Verified
Agentic AI - Video Conferencing
9.4
8
7.8
87
9.4
8
7.8
83
9.8
8
7.9
85
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
21
Not enough data
8.6
20
Not enough data
8.9
21
Not enough data
Feedback Analysis
9.0
21
Not enough data
8.9
21
Not enough data
8.6
20
Not enough data
Feedback Sources
8.5
19
Not enough data
8.3
18
Not enough data
7.7
19
Not enough data
8.8
19
Not enough data
Generative AI
8.7
18
Not enough data
8.8
18
Not enough data
Meeting Prep - AI Meeting Assistants
Not enough data
9.2
39
Not enough data
9.3
40
Not enough data
9.4
40
Meeting Automation - AI Meeting Assistants
Not enough data
9.4
38
Not enough data
9.1
41
Not enough data
9.2
39
Meeting Insights - AI Meeting Assistants
Not enough data
9.1
40
Not enough data
9.1
41
Not enough data
9.3
40
Accessibility - AI Meeting Assistants
Not enough data
9.1
40
Not enough data
9.1
39
Not enough data
9.3
38
Agentic AI - AI Meeting Assistants
Not enough data
9.3
14
Not enough data
9.2
14
Not enough data
9.3
14
Not enough data
9.2
14
Platform Basics - VoIP Providers
8.3
29
8.9
11
9.3
31
8.9
11
9.1
29
9.5
10
8.6
32
9.3
10
8.0
29
8.9
9
8.4
29
8.2
10
Basic Communication
9.2
900
|
Verified
8.8
242
8.3
437
|
Verified
8.7
228
9.1
711
|
Verified
8.6
209
8.4
457
|
Verified
9.0
256
8.9
636
|
Verified
9.0
257
9.2
630
|
Verified
8.6
146
Agentic AI - VoIP Providers
8.3
27
7.4
7
8.8
28
8.1
7
8.3
28
7.6
7
8.5
27
6.9
6
Access
8.7
523
|
Verified
8.3
162
8.7
578
|
Verified
8.4
187
9.1
691
|
Verified
8.4
178
Advanced Features
8.7
643
|
Verified
7.9
134
8.7
514
|
Verified
8.2
134
9.3
787
|
Verified
8.6
179
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
8.5
13
Not enough data
8.7
14
Not enough data
Calling
9.0
606
Not enough data
Feature Not Available
Not enough data
9.1
637
Not enough data
9.1
652
Not enough data
8.8
14
Not enough data
Contacts
8.7
649
Not enough data
8.6
576
Not enough data
8.6
517
Not enough data
Insights
8.5
493
Not enough data
8.7
554
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
405
Not enough data
9.3
16
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.0
5
Not enough data
9.0
5
Not enough data
9.7
5
Not enough data
9.7
5
Extensions
8.8
91
|
Verified
9.0
146
9.2
97
|
Verified
8.9
162
9.0
80
|
Verified
9.0
105
Features
9.1
122
|
Verified
9.0
158
Feature Not Available
8.8
101
9.3
89
9.0
153
9.3
113
|
Verified
9.1
171
9.3
84
|
Verified
9.1
153
8.9
99
|
Verified
9.1
141
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Dialpad Connect and Webex Suite are categorized as UCaaS Platforms, VoIP Providers, and Video Conferencing
Unique Categories
Dialpad Connect is categorized as AI Agents For Business Operations, AI Customer Support Agents, Feedback Analytics, AI Sales Assistant, Google Workspace Communication Tools, and Outbound Call Tracking
Webex Suite is categorized as Visual Collaboration Platforms, Business Instant Messaging, Screen Sharing, Collaborative Whiteboard, Virtual Workspaces, Virtual Classroom, and AI Meeting Assistants
Reviews
Reviewers' Company Size
Dialpad Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Webex Suite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
8.5%
Information Technology and Services
8.4%
Computer Software
8.1%
Financial Services
4.7%
Real Estate
3.6%
Other
66.8%
Information Technology and Services
17.0%
Computer Software
8.4%
Financial Services
5.0%
Hospital & Health Care
4.9%
Higher Education
3.4%
Other
61.2%
Discussions
Does anyone use UberConference as their main tool?
11 Comments
DM
I do. I like that it can call out to participants if I choose, and that it takes notes for me. Also, the integration with Google Calendar is really helpful. Read more
Is there a method for taking and saving private notes within Webex Meetings?
8 Comments
KH
Manage Notes, Meeting Minutes, and Closed Captions in Cisco Webex Meetings
Article ID:
ng387ab
Last Updated:
Apr 23, 2019
Product:
Webex...Read more
What is the best use for Cisco Jabber?
7 Comments
DL
Best use conferencing and desk top sharing. Read more
Can I conference in a mobile number from the app
7 Comments
MB
I hadnt try this feature to conference a call.
But i think it can be done when u allow the application to call on ur cellphone and u can conference the...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
