# Dialpad Connect vs Yodel.io Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Dialpad Connect excels in call quality and reliability, with users highlighting features like live transcription and call summaries that save time. This consistent performance, even on mobile, makes it a strong choice for businesses that prioritize communication clarity.
- **Users say** Yodel.io stands out for its intuitive admin interface, which simplifies managing phone numbers and making calls directly from Microsoft Teams. This integration is particularly beneficial for teams already using Microsoft products, enhancing their workflow.
- **Reviewers mention** that Dialpad Connect offers a user-friendly experience with customizable options and email notifications, making it easy to stay connected. The overall interface is praised for its layout, which contributes to a smooth user experience.
- **According to verified reviews** , Yodel.io's pricing structure and integration with Slack are major advantages, allowing users to record and search through calls effortlessly. This feature is especially useful for teams that rely heavily on Slack for communication.
- **G2 reviewers highlight** that Dialpad Connect's AI advancements have significantly improved over time, providing features that enhance productivity. Users appreciate the ability to switch seamlessly between devices, which is crucial for those who are often on the go.
- **Users report** that while both products have solid support ratings, Yodel.io's ease of setup is a notable strength, allowing businesses to get started quickly. However, Dialpad Connect's robust feature set and ongoing improvements may offer more long-term value for users looking for advanced capabilities.



| | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 4,195 | 28 | 
| **Largest Market Segment** | Small-Business (57.7% of reviews) | Small-Business (88.9% of reviews) | 
| **Entry Level Price** | $25 Per user, per month invoiced annually | No pricing available | 

---
## Top Pros & Cons

### Dialpad Connect

Pros:
- Ease of Use (126 reviews)
- Call Management (70 reviews)

Cons:
- Call Issues (55 reviews)
- Connection Issues (42 reviews)

### Yodel.io


Cons:
- Customer Service (1 reviews)
- Limited Access (1 reviews)

---
## Ratings Comparison
| Rating | Dialpad Connect | Yodel.io | 
|---|---|---|
  | **Meets Requirements** | 8.9 (3235 reviews) | 8.6 (22 reviews) | 
  | **Ease of Use** | 9.1 (3421 reviews) | 8.8 (22 reviews) | 
  | **Ease of Setup** | 9.0 (1239 reviews) | 8.9 (16 reviews) | 
  | **Ease of Admin** | 8.9 (1143 reviews) | 8.9 (16 reviews) | 
  | **Quality of Support** | 8.5 (2532 reviews) | 8.6 (22 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (1067 reviews) | 8.4 (15 reviews) | 
  | **Product Direction (% positive)** | 8.2 (3081 reviews) | 8.8 (19 reviews) | 

---
## Pricing

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

### Yodel.io

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.9/10 | 1590 |
| **Yodel.io** | N/A | N/A |

#### Collaboration Tools

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Screen Sharing** | 8.7 (1271 reviews) | Not enough data | 
| **Presentations** | 8.8 (287 reviews) | Not enough data | 
| **Whiteboarding** | 8.9 (44 reviews) | Not enough data | 
| **Live Chat** | 8.9 (323 reviews) | Not enough data | 
| **Hand Raising** | 9.2 (47 reviews) | Not enough data | 

#### Meeting Coordination

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Scheduling** | 8.7 (1185 reviews) | Not enough data | 
| **Recording** | 8.8 (1107 reviews) | Not enough data | 
| **Participant Permissions** | 8.9 (354 reviews) | Not enough data | 
| **One-Click Join** | 9.2 (357 reviews) | Not enough data | 

#### Software Type

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Mobile** | 8.6 (1034 reviews) | Not enough data | 
| **Browser Application** | 9.0 (345 reviews) | Not enough data | 
| **Desktop Application** | 8.9 (264 reviews) | Not enough data | 

#### Agentic AI - Video Conferencing

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Proactive Assistance** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Yodel.io** | N/A | N/A |

#### Responses

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 

#### Platform

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.5/10 | 24 |
| **Yodel.io** | N/A | N/A |

#### Feedback Management

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Tagging** | 8.3 (20 reviews) | Not enough data | 
| **Segmentation** | 8.5 (19 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 8.9 (21 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Thematic Analysis** | 9.0 (20 reviews) | Not enough data | 
| **Sentiment Analysis** | 8.8 (20 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.5 (19 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Online Reviews** | 8.4 (18 reviews) | Not enough data | 
| **Surveys** | 8.2 (17 reviews) | Not enough data | 
| **Social Media** | 7.6 (18 reviews) | Not enough data | 
| **Customer Service Channels** | 8.8 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **AI Text Generation** | 8.7 (18 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (18 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 1017 |
| **Yodel.io** | 8.1/10 | 14 |

#### Platform Basics - VoIP Providers

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **PBX systems, VoIP Softphone** | 7.9 (26 reviews) | Not enough data | 
| **Call Management** | 9.1 (45 reviews) | Not enough data | 
| **Network monitoring** | 9.1 (29 reviews) | Not enough data | 
| **Integrations** | 8.6 (51 reviews) | Not enough data | 
| **Virtual PBX** | 7.6 (24 reviews) | Not enough data | 
| **SIP trunking services** | 8.1 (24 reviews) | Not enough data | 

#### Basic Communication

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Phone Calls** | 9.2 (944 reviews) ✓ Verified | 8.8 (14 reviews) ✓ Verified | 
| **Video Calls** | 8.4 (442 reviews) ✓ Verified | Not enough data | 
| **Instant Messaging** | 9.1 (727 reviews) ✓ Verified | 7.3 (8 reviews) ✓ Verified | 
| **Screen Sharing** | 8.4 (455 reviews) ✓ Verified | Not enough data | 
| **Conference Calls** | 8.9 (635 reviews) ✓ Verified | 6.7 (7 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.2 (631 reviews) ✓ Verified | 6.7 (7 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (24 reviews) | Not enough data | 
| **Cross-system Integration** | 8.6 (25 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (23 reviews) | Not enough data | 
| **Proactive Assistance** | 8.3 (23 reviews) | Not enough data | 

#### Access

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Software Pairing** | 8.7 (519 reviews) ✓ Verified | 8.9 (11 reviews) ✓ Verified | 
| **Browser Extension** | 8.7 (576 reviews) ✓ Verified | 7.4 (9 reviews) | 
| **Individual Download** | 9.1 (690 reviews) ✓ Verified | 8.7 (9 reviews) ✓ Verified | 

#### Advanced Features

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Hold Music** | 8.6 (642 reviews) ✓ Verified | 8.5 (12 reviews) ✓ Verified | 
| **Automated Attendants** | 8.7 (510 reviews) ✓ Verified | 9.0 (13 reviews) ✓ Verified | 
| **VOiP Number** | 9.3 (788 reviews) ✓ Verified | 9.4 (14 reviews) ✓ Verified | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Yodel.io** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 8.6/10 | 800 |
| **Yodel.io** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Autonomous Task Execution** | 7.8 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.2 (10 reviews) | Not enough data | 

#### Calling

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Record Calls** | 9.0 (607 reviews) | Not enough data | 
| **Generate Location** | Feature Not Available | Not enough data | 
| **Call Types** | 9.1 (640 reviews) | Not enough data | 
| **Click-to-Call** | 9.1 (652 reviews) | Not enough data | 
| **Auto Dialer** | 8.6 (12 reviews) | Not enough data | 

#### Contacts

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Personalization** | 8.7 (646 reviews) | Not enough data | 
| **Information Locater** | 8.6 (572 reviews) | Not enough data | 
| **Record Prospect Data** | 8.6 (514 reviews) | Not enough data | 

#### Insights

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Notes** | 8.5 (492 reviews) | Not enough data | 
| **Daily Summary** | 8.7 (552 reviews) | Not enough data | 
| **Automated Voicemails** | 8.8 (264 reviews) | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | 
| **Sorts Prospects** | 8.3 (400 reviews) | Not enough data | 
| **Automated Note Taking** | 9.0 (16 reviews) | Not enough data | 

### Productivity Bots

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Yodel.io** | N/A | N/A |

#### Agentic AI - Productivity Bots

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | 9.1/10 | 163 |
| **Yodel.io** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Extensions

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Tenancy Flexibility** | 8.8 (91 reviews) ✓ Verified | Not enough data | 
| **Native VoIP** | 9.2 (99 reviews) ✓ Verified | Not enough data | 
| **CCaaS Option** | 9.1 (81 reviews) ✓ Verified | Not enough data | 

#### Features

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Voicemail to Email** | 9.1 (127 reviews) ✓ Verified | Not enough data | 
| **Voicemail to SMS** | Feature Not Available | Not enough data | 
| **File Sharing** | 9.3 (92 reviews) | Not enough data | 
| **Voice Conferencing** | 9.3 (114 reviews) ✓ Verified | Not enough data | 
| **Video Conferencing** | 9.3 (85 reviews) ✓ Verified | Not enough data | 
| **Conference Transcripts** | 8.9 (100 reviews) ✓ Verified | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Yodel.io** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Feature Not Available | Not enough data | 

#### Autonomy

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Dialpad Connect** | N/A | N/A |
| **Yodel.io** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to Dialpad Connect (7):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)

**Unique to Yodel.io (1):** [Productivity Bots Software](https://www.g2.com/categories/productivity-bots)


---
## Reviewer Demographics

### By Company Size

| Segment | Dialpad Connect | Yodel.io | 
|---|---|---|
| **Small-Business** | 57.7% | 88.9% | 
| **Mid-Market** | 32.8% | 11.1% | 
| **Enterprise** | 9.5% | 0% | 

### By Industry

#### Dialpad Connect

- **Information Technology and Services:** 8.2%
- **Marketing and Advertising:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.6%
- **Real Estate:** 3.7%
- **Hospital & Health Care:** 3.0%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

#### Yodel.io

- **Computer Software:** 25.9%
- **Information Technology and Services:** 14.8%
- **Marketing and Advertising:** 11.1%
- **Hospitality:** 11.1%
- **Accounting:** 7.4%
- **Restaurants:** 3.7%
- **Real Estate:** 3.7%
- **Internet:** 3.7%
- **Hospital & Health Care:** 3.7%
- **Health, Wellness and Fitness:** 3.7%
- **Other:** 11.1%

---
## Alternatives

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3389 reviews)
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### Alternatives to Yodel.io

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- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3389 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1403 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56483 reviews)

---
## Top Discussions

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

### Yodel.io

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialpad-connect-vs-yodel-io)