# DialedIn vs Vonage Contact Center (formerly NewVoiceMedia) Comparison
---
## AI Generated Summary
- **G2 reviewers report** that DialedIn excels in user-friendliness, with many users appreciating its intuitive interface that allows for self-sufficiency in daily tasks. In contrast, while Vonage Contact Center is noted for its user-friendly features, some users still find it less straightforward compared to DialedIn.
- **Users say** that DialedIn's setup process is remarkably easy, which is a significant advantage for teams looking to get started quickly. In comparison, Vonage Contact Center, although generally praised for its installation, has received feedback indicating that it may not be as seamless as DialedIn's initial setup.
- **Reviewers mention** that DialedIn's callback system is particularly effective, enhancing customer engagement and boosting sales. On the other hand, while Vonage Contact Center offers robust features, some users feel that its callback functionalities could be improved to match the convenience provided by DialedIn.
- **According to verified reviews** , DialedIn shines in its support quality, with users highlighting the responsiveness and helpfulness of the support team. Conversely, Vonage Contact Center also receives positive remarks for its support, but it doesn't quite reach the same level of satisfaction as reported for DialedIn.
- **G2 reviewers report** that Vonage Contact Center has made strides with its omnichannel support and AI-powered insights, which are appreciated by users looking for advanced features. However, DialedIn's straightforward approach and ease of use often resonate more with users who prioritize simplicity over complexity.
- **Users say** that both products have their strengths, but DialedIn's ability to keep track of appointments and notes seamlessly is a standout feature that enhances daily operations. In contrast, while Vonage Contact Center offers a variety of features, some users feel that it can be overwhelming and less focused on day-to-day usability.



| | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 290 | 104 | 
| **Largest Market Segment** | Small-Business (52.3% of reviews) | Mid-Market (52.0% of reviews) | 
| **Entry Level Price** | Starting at $25.00 | No pricing available | 

---
## Top Pros & Cons

### DialedIn

Pros:
- Ease of Use (96 reviews)
- Efficiency (66 reviews)

Cons:
- Call Issues (45 reviews)
- Dialer Issues (22 reviews)

### Vonage Contact Center (formerly NewVoiceMedia)

Pros:
- Ease of Use (21 reviews)
- Customer Support (18 reviews)

Cons:
- Call Issues (6 reviews)
- Customization Difficulty (5 reviews)

---
## Ratings Comparison
| Rating | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
  | **Meets Requirements** | 9.4 (235 reviews) | 8.6 (83 reviews) | 
  | **Ease of Use** | 9.6 (240 reviews) | 8.4 (85 reviews) | 
  | **Ease of Setup** | 9.3 (222 reviews) | 8.4 (63 reviews) | 
  | **Ease of Admin** | 9.4 (72 reviews) | 7.7 (37 reviews) | 
  | **Quality of Support** | 9.5 (227 reviews) | 8.6 (76 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (70 reviews) | 8.8 (36 reviews) | 
  | **Product Direction (% positive)** | 9.6 (241 reviews) | 7.9 (83 reviews) | 

---
## Pricing

### DialedIn

#### Entry-Level Pricing

Plan: Enterprise Plus

Price: Starting at $25.00

Description: Best for large call centers, offering the lowest per-user cost without compromising on features.


Key Features:
- 200+ Users
- All features included in every tier. 
- Flexible monthly & discounted annual plans.

[Browse all 4 editions](https://www.g2.com/products/dialedin/pricing)

#### Free Trial

No

### Vonage Contact Center (formerly NewVoiceMedia)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Sales Gamification

| Product | Score | Reviews |
|---|---|---|
| **DialedIn** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Competition

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Competition Templates** | Not enough data | Not enough data | 
| **Custom Competitions** | Not enough data | Not enough data | 
| **Team Competitions** | Not enough data | Not enough data | 
| **Simultaneous Competitions** | Not enough data | Not enough data | 
| **Competition Adjustments** | Not enough data | Not enough data | 
| **Awards and Incentives** | Not enough data | Not enough data | 

#### Agentic AI - Sales Gamification

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 

#### Integrations

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **CRM Integration** | Not enough data | Not enough data | 
| **Social Collaboration Integration** | Not enough data | Not enough data | 
| **TV Streaming** | Not enough data | Feature Not Available | 

#### Platform

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Enterprise Scalability** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Employee Features

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **User Profiles** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **DialedIn** | 9.2/10 | 154 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 16 |

#### Dialing Options

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Preview Dialing** | 9.3 (139 reviews) ✓ Verified | 8.5 (14 reviews) ✓ Verified | 
| **Progressive Dialing** | 9.1 (136 reviews) ✓ Verified | 8.5 (12 reviews) ✓ Verified | 
| **Predictive Dialing** | 9.4 (19 reviews) | Not enough data | 

#### Agent Tools

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Whisper Coaching ** | 9.6 (131 reviews) ✓ Verified | 8.9 (12 reviews) ✓ Verified | 
| **Callback Scheduling ** | 9.5 (139 reviews) ✓ Verified | 8.5 (13 reviews) ✓ Verified | 
| **Call Recording ** | 9.5 (133 reviews) ✓ Verified | 8.9 (14 reviews) ✓ Verified | 

#### Automation

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice Activity Detection** | 8.9 (129 reviews) ✓ Verified | 8.3 (12 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 8.9 (120 reviews) ✓ Verified | 8.5 (13 reviews) ✓ Verified | 
| **Call Scrubbing** | 9.0 (128 reviews) | 8.6 (12 reviews) | 

#### Agentic AI - Auto Dialer

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (15 reviews) | Not enough data | 
| **Cross-system Integration** | 8.5 (17 reviews) | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Prioritization and List Optimization** | 8.9 (15 reviews) | Not enough data | 
| **Compliance Monitoring** | 9.6 (13 reviews) | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | 9.6 (13 reviews) | Not enough data | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **DialedIn** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.1/10 | 6 |

#### Text Messaging

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Bulk SMS** | Not enough data | 9.2 (6 reviews) | 
| **Two-Way Text Messaging** | Not enough data | 9.4 (6 reviews) | 
| **Text Scheduler** | Not enough data | 8.3 (6 reviews) | 
| **Automatic Replies** | Not enough data | 9.2 (6 reviews) | 
| **Automatic URL Shortening** | Not enough data | 9.2 (6 reviews) | 
| **MMS Marketing** | Not enough data | 9.4 (6 reviews) | 
| **Personalization** | Not enough data | 9.2 (6 reviews) | 
| **Transactional SMS** | Not enough data | 9.2 (6 reviews) | 

#### SMS Platform

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Reporting** | Not enough data | 9.4 (6 reviews) | 
| **Automation** | Not enough data | 8.3 (6 reviews) | 
| **White Label** | Not enough data | 8.9 (6 reviews) | 
| **Text-to-Landline** | Not enough data | 9.7 (6 reviews) | 
| **Short Codes** | Not enough data | 8.9 (6 reviews) | 
| **API Integration** | Not enough data | 9.7 (6 reviews) | 

#### Agentic AI - SMS Marketing

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### AI Automation - SMS Marketing

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

#### AI Content Generation - SMS Marketing

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI SMS** | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **DialedIn** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.9/10 | 18 |

#### Channels

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.9 (15 reviews) | 
| **Open Listening** | Not enough data | 8.8 (16 reviews) | 
| **Physical Media** | Not enough data | 8.9 (14 reviews) | 

#### Design

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 9.0 (15 reviews) | 
| **Create Content** | Not enough data | 8.6 (14 reviews) | 
| **Personalization** | Not enough data | 8.6 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.9 (16 reviews) | 
| **Regulatory Compliance** | Not enough data | 9.4 (16 reviews) | 

#### Generative AI

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **DialedIn** | 9.6/10 | 25 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Quality Assurance

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Evaluation** | 9.0 (20 reviews) | Not enough data | 
| **Calibration** | 9.6 (20 reviews) | Not enough data | 
| **Reports** | 9.6 (19 reviews) | Not enough data | 

#### Engagement

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Feedback** | 9.1 (17 reviews) | Not enough data | 
| **Dashboards** | 9.5 (16 reviews) | Not enough data | 
| **Training** | 9.2 (17 reviews) | Not enough data | 

#### Performance

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Integrations** | 9.4 (18 reviews) | Not enough data | 
| **Compliance** | 9.3 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Generation** | 9.8 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 9.8 (8 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **DialedIn** | 9.1/10 | 75 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.7/10 | 39 |

#### Channels

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Voice** | 9.3 (57 reviews) ✓ Verified | 9.1 (33 reviews) ✓ Verified | 
| **Social** | 8.6 (53 reviews) ✓ Verified | 7.9 (21 reviews) ✓ Verified | 
| **Web Chat** | 8.4 (52 reviews) | 8.3 (22 reviews) ✓ Verified | 
| **Mobile SMS** | 9.0 (51 reviews) | 8.1 (22 reviews) | 
| **Email** | 8.7 (55 reviews) | 8.7 (22 reviews) ✓ Verified | 

#### Generative AI

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | 8.4 (20 reviews) | Not enough data | 

#### Functions

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Routing** | 8.9 (56 reviews) ✓ Verified | 8.8 (35 reviews) ✓ Verified | 
| **Session Queuing** | 9.2 (58 reviews) ✓ Verified | 8.8 (34 reviews) ✓ Verified | 
| **Concurrent Calling** | 9.2 (54 reviews) ✓ Verified | 9.1 (30 reviews) ✓ Verified | 
| **Speech Analytics** | 9.2 (50 reviews) | Feature Not Available | 
| **Auto Dialer** | 9.4 (58 reviews) ✓ Verified | Feature Not Available | 
| **IVR** | 9.3 (50 reviews) ✓ Verified | 9.2 (29 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 9.5 (52 reviews) ✓ Verified | 8.5 (31 reviews) ✓ Verified | 
| **Persistent Data** | 9.4 (54 reviews) ✓ Verified | 9.0 (27 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Session Summary Notes** | 9.4 (60 reviews) ✓ Verified | 8.6 (29 reviews) ✓ Verified | 
| **Administrator Access** | 9.4 (58 reviews) ✓ Verified | 8.6 (37 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 9.2 (52 reviews) ✓ Verified | 8.6 (37 reviews) ✓ Verified | 
| **Session Recording** | 9.3 (53 reviews) ✓ Verified | 8.9 (31 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 9.4 (46 reviews) | 8.4 (25 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **DialedIn** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 9.0/10 | 13 |

#### Workforce Management

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Agent Availability** | Not enough data | 9.4 (12 reviews) ✓ Verified | 
| **Skills Management** | Not enough data | 9.2 (12 reviews) ✓ Verified | 
| **Shift Scheduling** | Not enough data | 9.0 (12 reviews) ✓ Verified | 
| **Agent Self-Service** | Not enough data | 9.3 (12 reviews) ✓ Verified | 
| **Mobile Access** | Not enough data | 9.1 (11 reviews) | 

#### Administration

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Automation** | Not enough data | 8.6 (13 reviews) ✓ Verified | 
| **Performance Analysis** | Not enough data | 9.2 (12 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | 9.4 (13 reviews) ✓ Verified | 
| **Forecasting** | Not enough data | 8.6 (13 reviews) ✓ Verified | 
| **Intraday Management** | Not enough data | 8.5 (13 reviews) ✓ Verified | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **DialedIn** | 9.0/10 | 87 |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 7 |

#### Platform

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Omnichannel** | 8.6 (76 reviews) | 8.3 (7 reviews) | 
| **Mobile Access** | 8.0 (77 reviews) | 8.1 (7 reviews) | 
| **Queue Management** | 9.1 (80 reviews) | 8.3 (7 reviews) | 
| **Call Routing** | 9.5 (82 reviews) | 8.3 (7 reviews) | 
| **Call Back** | 8.8 (78 reviews) | 7.4 (7 reviews) | 
| **IVR** | 9.0 (76 reviews) | 8.8 (7 reviews) | 
| **Automatic Call Distribution** | 9.4 (78 reviews) | 8.8 (7 reviews) | 

#### Generative AI

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text-to-Speech** | 8.4 (38 reviews) | Not enough data | 

#### Workforce Management

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Monitoring** | 9.4 (78 reviews) | 8.6 (7 reviews) | 
| **Performance Evaluation** | 9.4 (81 reviews) | 9.3 (7 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | 9.0 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 9.4 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.7 (5 reviews) | Not enough data | 

#### Administrative

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Call Recording** | 9.5 (79 reviews) | 8.8 (7 reviews) | 
| **Reporting & Dashboards** | 9.1 (76 reviews) | 9.0 (7 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **DialedIn** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | N/A | N/A |

#### Generative AI

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **DialedIn** | N/A | N/A |
| **Vonage Contact Center (formerly NewVoiceMedia)** | 8.5/10 | 41 |

#### Agentic AI - Outbound Call Tracking

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Record Calls** | Not enough data | 8.7 (39 reviews) ✓ Verified | 
| **Generate Location** | Not enough data | 8.3 (30 reviews) ✓ Verified | 
| **Call Types** | Not enough data | 8.7 (34 reviews) ✓ Verified | 
| **Click-to-Call** | Not enough data | 8.9 (40 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (31 reviews) ✓ Verified | 
| **Information Locater** | Not enough data | 8.4 (30 reviews) ✓ Verified | 
| **Record Prospect Data** | Not enough data | 8.7 (28 reviews) ✓ Verified | 

#### Insights

| Feature | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Notes** | Not enough data | 8.1 (31 reviews) ✓ Verified | 
| **Daily Summary** | Not enough data | 8.3 (33 reviews) ✓ Verified | 
| **Automated Voicemails** | Not enough data | 8.7 (31 reviews) ✓ Verified | 
| **Automated Emails** | Not enough data | 8.2 (27 reviews) | 
| **Sorts Prospects** | Not enough data | 8.4 (26 reviews) ✓ Verified | 
| **Automated Note Taking** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center)

**Unique to DialedIn (1):** [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance)

**Unique to Vonage Contact Center (formerly NewVoiceMedia) (6):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Gamification Software](https://www.g2.com/categories/sales-gamification), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing)


---
## Reviewer Demographics

### By Company Size

| Segment | DialedIn | Vonage Contact Center (formerly NewVoiceMedia) | 
|---|---|---|
| **Small-Business** | 52.3% | 27.0% | 
| **Mid-Market** | 44.1% | 52.0% | 
| **Enterprise** | 3.5% | 21.0% | 

### By Industry

#### DialedIn

- **Insurance:** 28.3%
- **Telecommunications:** 10.2%
- **Marketing and Advertising:** 9.1%
- **Construction:** 4.7%
- **Computer Software:** 3.9%
- **Wholesale:** 3.5%
- **Leisure, Travel & Tourism:** 3.1%
- **Consumer Services:** 3.1%
- **Financial Services:** 2.4%
- **Business Supplies and Equipment:** 2.0%
- **Other:** 29.5%

#### Vonage Contact Center (formerly NewVoiceMedia)

- **Information Technology and Services:** 14.0%
- **Computer Software:** 12.0%
- **Staffing and Recruiting:** 10.0%
- **Marketing and Advertising:** 8.0%
- **Outsourcing/Offshoring:** 6.0%
- **Consumer Services:** 6.0%
- **Financial Services:** 4.0%
- **Insurance:** 3.0%
- **Hospital & Health Care:** 2.0%
- **Events Services:** 2.0%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to DialedIn

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2566 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (866 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2391 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7357 reviews)
- [Aloware](https://www.g2.com/products/aloware/reviews) — 4.1/5 stars (827 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)

### Alternatives to Vonage Contact Center (formerly NewVoiceMedia)

- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2566 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1558 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (92 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1637 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (579 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1850 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1421 reviews)

---
## Top Discussions

### DialedIn

- Title: [Is there a way this could be a website we log on to instead of a download in the future?](https://www.g2.com/discussions/24135-is-there-a-way-this-could-be-a-website-we-log-on-to-instead-of-a-download-in-the-future) — 1 comment, 2 upvotes
  > **Top comment:** "Yes it can be used in a web browser"

### Vonage Contact Center (formerly NewVoiceMedia)

- Title: [What is Vonage VCC?](https://www.g2.com/discussions/what-is-vonage-vcc) — 1 comment
  > **Top comment:** "Through a series of acquistions Vonage CC is essentially their improoved version of NewVoice Media. Strong Salesforce integration with some newer AI..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dialedin-vs-vonage-contact-center-formerly-newvoicemedia)