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Compare DialedIn and Five9 Intelligent Cloud Contact Center Platform 
Featured Products
At a Glance
Market Segments
Small-Business (51.4% of reviews)
Mid-Market (56.8% of reviews)
Entry-Level Pricing
Starting at $25.00
No pricing available
DialedIn
Star Rating
(276)4.7 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00
Browse all 4 pricing plansFive9 Intelligent Cloud Contact Center Platform
Star Rating
(585)4.1 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Five9 Intelligent Cloud Contact Center PlatformDialedIn vs Five9 Intelligent Cloud Contact Center Platform
When assessing the two solutions, reviewers found DialedIn easier to use, set up, and administer. Reviewers also preferred doing business with DialedIn overall.
- Reviewers felt that DialedIn meets the needs of their business better than Five9 Intelligent Cloud Contact Center Platform.
- When comparing quality of ongoing product support, reviewers felt that DialedIn is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of DialedIn over Five9 Intelligent Cloud Contact Center Platform.
Pricing
Entry-Level Pricing
DialedIn
Enterprise Plus
Starting at $25.00
Best for large call centers, offering the lowest per-user cost without compromising on features.
- 200+ Users
- All features included in every tier.
- Flexible monthly & discounted annual plans.
Five9 Intelligent Cloud Contact Center Platform
No pricing availableFree Trial
DialedIn
No trial information availableFive9 Intelligent Cloud Contact Center Platform
No trial information availableRatings
Meets Requirements
9.4
232
8.4
485
Ease of Use
9.6
237
8.4
494
Ease of Setup
9.3
220
8.0
352
Ease of Admin
9.4
72
8.0
298
Quality of Support
9.5
224
8.3
467
Has the product been a good partner in doing business?
9.5
70
8.6
296
Product Direction (% positive)
9.6
238
7.5
481
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
6.9
8
Not enough data
7.9
58
Not enough data
9.2
10
Not enough data
8.3
9
Not enough data
8.3
10
Not enough data
8.5
9
Dialing Options
9.3
136
|
Verified
8.9
145
|
Verified
9.1
135
|
Verified
8.8
139
|
Verified
9.4
18
6.5
8
Agent Tools
9.6
129
|
Verified
8.8
123
|
Verified
9.4
134
|
Verified
8.7
135
|
Verified
9.5
131
|
Verified
8.9
147
|
Verified
Automation
8.9
129
|
Verified
8.3
127
|
Verified
8.9
119
|
Verified
8.8
125
|
Verified
9.0
129
8.4
119
|
Verified
Agentic AI - Auto Dialer
9.2
15
5.6
9
8.4
16
5.9
9
AI Capabilities - Auto Dialer
9.2
14
4.2
6
9.6
13
3.9
6
9.6
13
3.9
6
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.0
23
8.5
51
9.6
22
8.4
50
9.6
21
8.4
52
Engagement
8.9
19
8.4
49
9.5
18
8.3
55
9.1
19
8.4
50
Performance
9.4
20
8.7
54
9.3
18
8.9
51
Generative AI
9.8
8
6.1
11
9.8
8
6.4
11
Channels
9.3
55
|
Verified
8.9
224
|
Verified
8.6
53
|
Verified
7.5
171
|
Verified
8.4
53
7.8
167
|
Verified
9.0
51
7.4
162
|
Verified
8.7
56
7.5
171
|
Verified
Generative AI
8.4
20
6.2
58
Functions
8.9
57
|
Verified
8.8
254
|
Verified
9.2
59
|
Verified
8.8
255
|
Verified
9.2
54
|
Verified
8.7
230
|
Verified
9.2
51
8.1
163
|
Verified
9.4
58
|
Verified
8.7
193
|
Verified
9.3
50
|
Verified
8.8
213
|
Verified
9.5
52
|
Verified
8.8
209
|
Verified
9.5
55
|
Verified
8.6
190
|
Verified
Agentic AI - Contact Center
Not enough data
6.2
33
Not enough data
7.3
36
Not enough data
Feature Not Available
Not enough data
6.7
34
Administrative
9.4
59
|
Verified
8.2
229
|
Verified
9.4
58
|
Verified
8.7
247
|
Verified
9.2
52
|
Verified
8.3
261
|
Verified
9.3
53
|
Verified
8.7
201
|
Verified
9.4
46
8.3
172
|
Verified
Compliance
Not enough data
8.8
59
Not enough data
8.8
62
Not enough data
8.5
57
Management
Not enough data
8.6
56
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.5
60
Integration
Not enough data
8.8
61
Not enough data
8.5
60
Not enough data
8.5
57
ServiceNow Apps
Not enough data
9.0
7
Not enough data
9.8
7
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
8.5
50
|
Verified
Not enough data
8.7
52
|
Verified
Not enough data
8.3
51
|
Verified
Not enough data
8.2
50
|
Verified
Not enough data
6.7
47
Administration
Not enough data
8.0
50
|
Verified
Not enough data
8.1
54
|
Verified
Not enough data
8.1
55
|
Verified
Not enough data
8.2
48
|
Verified
Not enough data
8.3
46
|
Verified
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
76
7.7
92
8.0
77
6.8
87
9.1
79
8.3
96
9.5
81
8.7
100
8.8
78
8.7
98
9.0
76
8.5
96
9.4
77
8.9
100
Generative AI
8.4
38
6.1
29
Workforce Management
9.4
78
8.9
93
9.4
80
8.9
93
Call Center Infrastructure (CCI)
9.0
7
6.4
12
9.4
6
8.3
12
9.3
5
7.1
12
9.7
5
6.3
12
Administrative
9.5
79
9.0
96
9.1
76
8.7
100
Customer Support
Not enough data
8.1
31
Not enough data
8.2
31
Not enough data
7.8
31
Automation
Not enough data
7.7
30
Not enough data
8.4
30
Not enough data
8.1
29
Artificial Intelligence
Not enough data
Feature Not Available
Not enough data
7.8
29
Not enough data
7.5
29
Generative AI
Not enough data
5.2
14
Not enough data
6.6
15
Not enough data
5.4
14
Communication
Not enough data
8.8
56
Not enough data
8.9
57
Not enough data
8.1
50
Not enough data
8.4
52
Not enough data
8.1
43
Internal Use
Not enough data
7.9
58
Not enough data
8.0
46
Not enough data
7.7
45
Not enough data
8.4
48
Not enough data
7.9
49
Not enough data
8.4
50
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.3
6
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
AI Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Risk Management & Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
AI Lifecycle Management
Not enough data
Not enough data
Access Control and Security
Not enough data
Not enough data
Collaboration and Communication
Not enough data
Not enough data
Agentic AI - AI Governance Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
6.9
8
Not enough data
7.1
8
Calling
Not enough data
9.0
12
Not enough data
8.2
11
Not enough data
8.8
11
Not enough data
9.0
12
Not enough data
9.0
12
Contacts
Not enough data
8.2
12
Not enough data
8.8
10
Not enough data
8.5
12
Insights
Not enough data
8.2
12
Not enough data
8.6
11
Not enough data
8.8
12
Not enough data
7.8
12
Not enough data
7.8
10
Not enough data
6.9
9
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Omnichannel Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Autonomy
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DialedIn and Five9 Intelligent Cloud Contact Center Platform are categorized as Auto Dialer, Call Center Infrastructure (CCI), Contact Center, and Contact Center Quality Assurance
Unique Categories
DialedIn has no unique categories
Five9 Intelligent Cloud Contact Center Platform is categorized as Chatbots, AI Voice Assistants, AI Customer Support Agents, Contact Center Workforce, Conversational Support, Omnichannel Commerce, Speech Analytics, ServiceNow Store Apps, Help Desk, UCaaS Platforms, Call Compliance, Digital Customer Service Platforms, Customer Communications Management, Live Chat, Contact Center Knowledge Base, Social Customer Service, AI Agent Builders, Proactive Notification, Salesforce AppExchange Apps, AI Governance Tools, AI Agents For Business Operations, Outbound Call Tracking, and Customer Service Automation
Reviews
Reviewers' Company Size
DialedIn
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Five9 Intelligent Cloud Contact Center Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
28.7%
Telecommunications
10.4%
Marketing and Advertising
9.6%
Construction
4.8%
Computer Software
4.0%
Other
42.6%
Consumer Services
8.9%
Financial Services
8.1%
Insurance
7.2%
Information Technology and Services
6.3%
Telecommunications
5.4%
Other
64.2%
Alternatives
Discussions
Is there a way this could be a website we log on to instead of a download in the future?
1 Comment
SS
Yes it can be used in a web browserRead more
DialedIn has no more discussions with answers
Does five9 have a mobile app?
2 Comments
SA
No it is a software that helps connect to people outside of your countryRead more
Loyal customer call acceleration
1 Comment
KG
I'm not certain - we don't use this functionality in our business, but I'm certain that Five9 would collaborate on a solution regardless.Read more
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