Compare DevRev and Kustomer 
At a Glance
Market Segments
Mid-Market (54.3% of reviews)
Mid-Market (66.0% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
Starting at $89.00 1 User Per Month
DevRev
Star Rating
(166)4.4 out of 5
Market Segments
Mid-Market (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansKustomer
Star Rating
(512)4.5 out of 5
Market Segments
Mid-Market (66.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $89.00 1 User Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Kustomer excels in user experience, with many praising its user-friendly interface and the ability to centralize customer information, making it easy to access data quickly. Users appreciate how intuitive the platform is, especially when integrated with other applications like Shopify.
- Users say that Kustomer's implementation process is notably smooth, with recent feedback highlighting how easy it is to set up and start using the software effectively. This contrasts with Computer, where some users have mentioned challenges in achieving a seamless setup.
- Reviewers mention that Kustomer provides exceptional support, with a satisfaction score that reflects its commitment to customer service. Users have noted the professionalism of the support team, which enhances the overall experience, while Computer's support is rated similarly but lacks the same volume of positive feedback.
- According to verified reviews, Kustomer outperforms Computer in automation features, with users highlighting its ability to streamline customer communication and ticket management. This is particularly beneficial for teams looking to enhance efficiency, whereas Computer's automation capabilities are seen as less robust.
- G2 reviewers indicate that Kustomer has a stronger market presence, reflected in its higher G2 scores across various categories, including Help Desk and Live Chat. This suggests a broader user base and more consistent updates, while Computer's lower scores may indicate a need for improvement in these areas.
- Users report that while Computer offers a clean and intuitive interface, it sometimes lacks the depth of features that Kustomer provides, particularly in areas like ticket collaboration and customer profiles. This can impact teams that require more comprehensive tools for managing customer interactions.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Kustomer
Enterprise
Starting at $89.00
1 User Per Month
Essential CX tools for growing teams—
powerful, affordable, and built to scale
- Conversational Timeline
- Tasks and Automations
- Data & File Storage
Free Trial
DevRev
Free Trial is available
Kustomer
No trial information availableRatings
Meets Requirements
8.4
137
8.9
387
Ease of Use
8.5
137
8.8
402
Ease of Setup
7.9
81
8.6
212
Ease of Admin
8.8
47
8.1
152
Quality of Support
9.0
132
9.0
369
Has the product been a good partner in doing business?
9.2
46
8.8
148
Product Direction (% positive)
9.3
137
8.8
377
Features by Category
Ticket and Case Management
8.6
38
9.2
184
|
Verified
8.3
38
9.1
188
|
Verified
8.5
40
8.9
192
|
Verified
7.9
36
8.9
184
|
Verified
8.2
38
8.9
163
|
Verified
8.3
38
8.9
182
|
Verified
8.6
38
9.2
182
|
Verified
8.3
37
9.1
183
|
Verified
Generative AI
7.7
34
7.9
49
8.2
33
8.4
49
Agentic AI - Help Desk
6.8
18
7.8
43
6.6
17
7.9
43
6.5
17
8.1
43
Communication Channels
8.2
35
8.9
165
|
Verified
8.2
37
9.3
190
|
Verified
8.1
36
9.1
165
|
Verified
6.1
31
8.5
163
|
Verified
5.5
32
8.7
152
Platform
6.7
35
8.0
82
7.7
36
8.7
169
|
Verified
8.6
34
9.2
124
|
Verified
8.2
37
8.9
120
|
Verified
7.3
35
8.4
157
|
Verified
7.4
34
8.5
156
|
Verified
Administration
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
8.3
5
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
7.8
20
Not enough data
8.3
20
Not enough data
8.4
22
Not enough data
Knowledge Management
8.7
21
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
9.0
185
Not enough data
9.1
180
Not enough data
9.1
166
Not enough data
8.9
86
Support Automation
Not enough data
9.0
162
Not enough data
9.0
177
Not enough data
9.3
156
Not enough data
8.6
89
Generative AI
Not enough data
8.3
54
Not enough data
8.4
54
Generative AI
7.1
8
7.3
43
7.3
8
7.5
43
Feature Not Available
6.9
42
Communication
8.3
11
8.9
156
|
Verified
8.9
12
8.9
174
|
Verified
7.9
8
9.0
144
|
Verified
9.0
8
8.8
134
|
Verified
7.4
7
8.1
84
Internal Use
7.7
36
8.7
169
|
Verified
7.7
10
9.1
153
|
Verified
6.9
9
8.2
90
8.6
11
8.8
152
|
Verified
8.8
10
9.0
157
|
Verified
8.5
11
9.0
174
|
Verified
Generative AI
8.3
23
8.3
33
Self-Service Experience
8.5
25
8.9
89
8.5
24
8.7
86
Feature Not Available
8.6
67
6.7
22
8.3
50
7.8
25
8.6
54
Self-Service Platform
8.0
23
9.0
58
8.0
23
8.9
58
8.3
23
8.5
52
8.4
23
9.0
56
Agentic AI - Customer Self-Service
6.0
8
7.8
20
4.6
8
8.3
20
6.0
8
8.4
20
6.5
8
8.3
20
6.9
8
8.3
20
6.4
7
8.4
20
5.7
7
8.3
19
Generative AI
Not enough data
8.2(won by default)
23
Not enough data
8.3(won by default)
23
Process
Not enough data
8.8(won by default)
40
Not enough data
9.2(won by default)
44
Not enough data
9.4(won by default)
45
Channels
Not enough data
9.6(won by default)
45
Not enough data
9.0(won by default)
42
Not enough data
9.2(won by default)
42
Not enough data
9.1(won by default)
41
Not enough data
9.3(won by default)
41
Insight
Not enough data
9.1(won by default)
42
Not enough data
8.7(won by default)
45
Not enough data
8.4(won by default)
40
Not enough data
8.7(won by default)
43
Generative AI
8.7
20
8.0
35
8.7
19
8.3
35
Customization - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data and Analytics - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
7.9
7
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.1
7
Not enough data
8.3
7
Automation
Not enough data
8.8
7
Not enough data
8.6
7
Not enough data
8.8
7
Autonomy
Not enough data
8.8
7
Not enough data
9.0
7
Not enough data
8.6
7
Not enough data
8.1
7
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
DevRev and Kustomer are categorized as Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
DevRev is categorized as Shared Inbox, Complaint Management, Contact Center Knowledge Base, IT Service Management (ITSM) Tools, Google Workspace Communication Tools, and Product Management
Kustomer is categorized as AI Customer Support Agents, AI Agent Builders, Conversational Support, Social Customer Service, and AI Agents For Business Operations
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Kustomer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.1%
Financial Services
17.8%
Information Technology and Services
11.7%
Human Resources
6.1%
Insurance
4.3%
Other
38.0%
Consumer Services
13.2%
Retail
11.6%
Health, Wellness and Fitness
6.1%
Apparel & Fashion
5.7%
Food & Beverages
5.5%
Other
58.0%
Alternatives
Discussions
DevRev has no discussions with answers
How can we get a ticket ID ?
1 Comment
HL
The ticket ID is the string of characters in the URL after the "events" portion. For example, if you have a ticket open, you will...Read more
Is there a way currently follow a customer in different ways such as a label so you can sort your follows by sales, shipping issues, parts replacement, follow up order. Not to be confused with the (labeling of a interaction) but current interactions that I need to go back to as a agent to check on my customer for a specific reason.
1 Comment
ED
All the conversations are in your search field and they are shown in the timeline. Read more
How can I post a note with out it closing
1 Comment
ED
You can add internal note by clicking on note and it will be visible only for the users of your company :) Read more
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