Compare DevRev and Jira Service Management 
At a Glance
Market Segments
Mid-Market (54.3% of reviews)
Mid-Market (42.8% of reviews)
Entry-Level Pricing
$19.99 1 User Per Month
0/agent/month
DevRev
Star Rating
(166)4.4 out of 5
Market Segments
Mid-Market (54.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.99 1 User Per Month
Browse all 3 pricing plansJira Service Management
Star Rating
(964)4.3 out of 5
Market Segments
Mid-Market (42.8% of reviews)
Pros & Cons
Entry-Level Pricing
0/agent/month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira Service Management excels in centralizing requests and incidents, making it a robust choice for teams needing structured workflows. Users appreciate features like automation rules and SLA tracking, which enhance collaboration across departments.
- Users say that DevRev offers a highly customizable platform, which is a significant advantage for teams looking to tailor their tools to specific needs. The clean interface and unified space for tracking customer communication and tickets are frequently highlighted as strengths.
- Reviewers mention that Jira Service Management has a user-friendly interface that simplifies project management tasks. Many users find the platform straightforward, allowing for easy collaboration with various teams, which is crucial for day-to-day operations.
- According to verified reviews, DevRev shines in providing excellent customer support, with users noting the responsiveness and helpfulness of the support team. This aspect is particularly beneficial for teams that require quick resolutions to issues.
- G2 reviewers highlight that while Jira Service Management has a higher overall satisfaction score, DevRev's recent feedback indicates a strong focus on integrating product development and customer support, which can streamline workflows for teams that prioritize feedback tracking.
- Users report that Jira Service Management's extensive feature set, including ticket collaboration and response automation, significantly enhances productivity. In contrast, some users of DevRev feel that while it is effective, it may not yet match the depth of features offered by Jira Service Management.
Pricing
Entry-Level Pricing
DevRev
Starter
$19.99
1 User Per Month
For startups and small customer support teams
- Omni-channel routing
- Automation and workflows
- Customizable data and insights
Jira Service Management
Free
0
/agent/month
For small teams starting with a service desk. Up to 3 agents for free.
Free Trial
DevRev
Free Trial is available
Jira Service Management
Free Trial is available
Ratings
Meets Requirements
8.4
137
8.7
854
Ease of Use
8.5
137
8.2
861
Ease of Setup
7.9
81
8.0
467
Ease of Admin
8.8
47
8.0
366
Quality of Support
9.0
132
8.4
737
Has the product been a good partner in doing business?
9.2
46
8.7
343
Product Direction (% positive)
9.3
137
8.7
822
Features by Category
Ticket and Case Management
8.6
38
9.0
82
8.3
38
9.0
80
8.5
40
8.9
83
7.9
36
8.9
79
8.2
38
8.8
80
8.3
38
8.8
80
8.6
38
9.2
80
8.3
37
8.5
77
Generative AI
7.7
34
7.9
54
8.2
33
7.9
53
Agentic AI - Help Desk
6.8
18
8.3
41
6.6
17
8.5
40
6.5
17
8.3
40
Communication Channels
8.2
35
8.9
81
8.2
37
8.9
80
8.1
36
8.3
73
6.1
31
8.1
71
5.5
32
7.9
68
Platform
6.7
35
8.1
83
7.7
36
8.4
86
8.6
34
8.9
87
8.2
37
8.8
83
7.3
35
8.7
83
7.4
34
8.7
80
Administration
Not enough data
8.9
166
|
Verified
Feature Not Available
8.5
160
|
Verified
Not enough data
8.9
171
|
Verified
Service Desk
Not enough data
8.9
177
|
Verified
Not enough data
8.8
177
|
Verified
8.3
5
8.8
178
|
Verified
Management
Not enough data
9.0
154
|
Verified
Not enough data
8.9
147
|
Verified
Not enough data
8.7
148
|
Verified
Feature Not Available
8.6
144
|
Verified
Not enough data
8.6
139
|
Verified
Functionality
Not enough data
9.2
159
|
Verified
Not enough data
8.8
149
Not enough data
8.7
154
|
Verified
Not enough data
8.9
154
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
8.3
80
Not enough data
8.5
79
Not enough data
8.3
81
Not enough data
8.3
79
Not enough data
8.3
80
Not enough data
8.1
80
Not enough data
8.3
81
Administration
7.8
20
Not enough data
8.3
20
Not enough data
8.4
22
Not enough data
Knowledge Management
8.7
21
Not enough data
8.5
18
Not enough data
7.4
18
Not enough data
Compliance
7.6
18
Not enough data
7.3
18
Not enough data
7.8
18
Not enough data
7.6
18
Not enough data
Customer Support
8.0
19
Not enough data
8.2
18
Not enough data
7.6
18
Not enough data
Data Security
7.7
18
Not enough data
7.8
18
Not enough data
7.9
18
Not enough data
8.5
17
Not enough data
Administration
8.2
20
Not enough data
8.1
20
Not enough data
8.1
19
Not enough data
Generative AI
8.5
19
Not enough data
Usability
8.8
16
Not enough data
8.2
16
Not enough data
8.7
15
Not enough data
Reporting
7.9
13
Not enough data
8.1
14
Not enough data
7.7
13
Not enough data
Generative AI
8.1
14
Not enough data
8.3
12
Not enough data
Monitoring
Not enough data
8.9
145
|
Verified
Not enough data
9.0
149
|
Verified
Not enough data
9.1
146
|
Verified
Not enough data
8.5
69
Management Tools
Not enough data
9.1
149
|
Verified
Not enough data
9.0
148
|
Verified
Not enough data
9.0
135
|
Verified
Generative AI
Not enough data
8.0
76
Not enough data
8.3
74
Agentic AI - Incident Management
Not enough data
8.3
60
Not enough data
8.4
60
Not enough data
8.5
59
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.6
60
Not enough data
8.5
60
Generative AI
7.1
8
Not enough data
7.3
8
Not enough data
Feature Not Available
Not enough data
Communication
8.3
11
Not enough data
8.9
12
Not enough data
7.9
8
Not enough data
9.0
8
Not enough data
7.4
7
Not enough data
Internal Use
7.7
36
8.4
86
7.7
10
Not enough data
6.9
9
Not enough data
8.6
11
Not enough data
8.8
10
Not enough data
8.5
11
Not enough data
Generative AI
8.3
23
Not enough data
Self-Service Experience
8.5
25
Not enough data
8.5
24
Not enough data
Feature Not Available
Not enough data
6.7
22
Not enough data
7.8
25
Not enough data
Self-Service Platform
8.0
23
Not enough data
8.0
23
Not enough data
8.3
23
Not enough data
8.4
23
Not enough data
Agentic AI - Customer Self-Service
6.0
8
Not enough data
4.6
8
Not enough data
6.0
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
6.4
7
Not enough data
5.7
7
Not enough data
Generative AI
8.7
20
Not enough data
8.7
19
Not enough data
Generative AI
Not enough data
8.3
25
Agentic AI - IT Alerting
Not enough data
8.4
24
Not enough data
8.7
24
Not enough data
9.0
24
Not enough data
8.5
24
Not enough data
8.5
24
Not enough data
8.7
24
Not enough data
8.7
24
Agentic AI - Google Workspace Communication Tools
Not enough data
Not enough data
Incident Management
Not enough data
8.7
307
Not enough data
8.8
315
Not enough data
8.8
326
Not enough data
8.5
281
Not enough data
8.5
276
Reporting
Not enough data
8.5
311
Not enough data
8.4
301
Not enough data
8.2
231
Access & Usability
Not enough data
8.1
227
Not enough data
8.6
277
Not enough data
8.5
236
Not enough data
8.4
232
Agentic AI - Service Desk
Not enough data
8.2
75
Not enough data
8.2
74
Not enough data
8.2
71
Not enough data
8.5
74
Not enough data
8.2
73
Not enough data
8.4
74
Not enough data
8.5
74
Communication
8.0
17
Not enough data
8.3
15
Not enough data
7.5
16
Not enough data
Planning
7.9
14
Not enough data
8.0
15
Not enough data
7.3
14
Not enough data
7.8
15
Not enough data
7.4
14
Not enough data
Workflow Management
7.9
13
Not enough data
7.9
13
Not enough data
6.8
13
Not enough data
7.3
13
Not enough data
Categories
Categories
Shared Categories
DevRev and Jira Service Management are categorized as IT Service Management (ITSM) Tools and Help Desk
Unique Categories
Reviews
Reviewers' Company Size
DevRev
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Jira Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
22.1%
Financial Services
17.8%
Information Technology and Services
11.7%
Human Resources
6.1%
Insurance
4.3%
Other
38.0%
Information Technology and Services
30.9%
Computer Software
16.1%
Financial Services
4.8%
Internet
4.5%
Telecommunications
3.2%
Other
40.5%
Alternatives
Discussions
DevRev has no discussions with answers
Is Jira a service management tool?
2 Comments
MH
Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in...Read more
What is Jira Service Management used for?
2 Comments
SP
the tool is basically used for ticketing the IR or the Incident management processRead more
Do I need to have the same number of JIRA Software and JIRA Service Desk licenses?
1 Comment
SH
Under the new model released last year, you only need to purchase Agent licences. Agents are people that typically man the service desk and own the Service...Read more
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