# DevRev vs Freshdesk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshdesk excels in **ease of use** , with many users highlighting its clean interface and intuitive navigation. This makes it easier for new hires to get up to speed quickly, as agents typically don’t require extensive training to manage tickets effectively.
- **Users say** that Freshdesk's automation features significantly reduce manual work for customer support teams. Reviewers appreciate how these features streamline ticket management and enhance SLA management, allowing for a more structured and efficient workflow.
- **According to verified reviews** , DevRev stands out for its **customizability** and powerful platform capabilities. Users have praised its intuitive design and the seamless integration of AI features, which enhance communication and information retrieval, making daily tasks more efficient.
- **Reviewers mention** that while Freshdesk has a higher overall satisfaction score, DevRev's quality of support is notably strong, with users appreciating the responsive assistance from the support team, which helps in navigating the platform's features.
- **G2 reviewers highlight** that Freshdesk's ticket automation and knowledge base features contribute to a less stressful daily support experience, especially when handling multiple customer queries simultaneously. This is a significant advantage for teams managing high volumes of tickets.
- **Users report** that DevRev's unified space for tracking emails and tickets is a valuable feature, allowing for streamlined customer communication. However, some users feel that Freshdesk's overall performance and user satisfaction metrics provide a more reliable solution for small businesses.



| | DevRev | Freshdesk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 200 | 3,740 | 
| **Largest Market Segment** | Mid-Market (54.4% of reviews) | Small-Business (48.7% of reviews) | 
| **Entry Level Price** | No pricing available | $19.00 1 User per month billed annually Per Month | 

---
## Top Pros & Cons

### DevRev

Pros:
- Ease of Use (54 reviews)
- Efficiency (51 reviews)

Cons:
- Missing Features (30 reviews)
- Limited Features (21 reviews)

### Freshdesk

Pros:
- Ease of Use (352 reviews)
- Features (237 reviews)

Cons:
- Missing Features (115 reviews)
- Ticketing Issues (93 reviews)

---
## Ratings Comparison
| Rating | DevRev | Freshdesk | 
|---|---|---|
  | **Meets Requirements** | 8.3 (152 reviews) | 8.6 (3275 reviews) | 
  | **Ease of Use** | 8.5 (155 reviews) | 8.9 (3297 reviews) | 
  | **Ease of Setup** | 7.9 (100 reviews) | 8.6 (2353 reviews) | 
  | **Ease of Admin** | 8.8 (47 reviews) | 8.7 (2199 reviews) | 
  | **Quality of Support** | 8.9 (145 reviews) | 8.7 (3173 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (46 reviews) | 8.8 (2122 reviews) | 
  | **Product Direction (% positive)** | 9.2 (151 reviews) | 8.8 (3243 reviews) | 

---
## Pricing

### DevRev

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Freshdesk

#### Entry-Level Pricing

Plan: Freshdesk Email and Ticketing  (Growth)

Price: $19.00 1 User per month billed annually Per Month

Description: Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email

Key Features:
- Automations 
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports

[Browse all 6 editions](https://www.g2.com/products/freshdesk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 7.8/10 | 61 |
| **Freshdesk** | 8.1/10 | 2584 |

#### Ticket and Case Management

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Ticket creation user experience** | 8.5 (43 reviews) | 8.9 (2248 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.4 (44 reviews) | 8.8 (2261 reviews) ✓ Verified | 
| **Workflow** | 8.6 (43 reviews) | 8.5 (2189 reviews) ✓ Verified | 
| **Response Automation** | 8.2 (39 reviews) | 8.5 (2066 reviews) ✓ Verified | 
| **SLA Management** | 8.3 (40 reviews) | 8.3 (1809 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.3 (41 reviews) | 8.5 (2093 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.4 (40 reviews) | 8.7 (2025 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.3 (41 reviews) | 8.3 (1377 reviews) ✓ Verified | 

#### Generative AI

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **AI Text Generation** | 7.9 (36 reviews) | 7.3 (330 reviews) | 
| **AI Text Summarization** | 8.3 (34 reviews) | 7.4 (326 reviews) | 

#### Agentic AI - Help Desk

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | 7.1 (22 reviews) | 7.1 (57 reviews) | 
| **Natural Language Interaction** | 7.1 (21 reviews) | 6.8 (56 reviews) | 
| **Proactive Assistance** | 6.7 (20 reviews) | 7.3 (57 reviews) | 

#### Communication Channels

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Customer Portal** | 8.1 (37 reviews) | 8.6 (1926 reviews) ✓ Verified | 
| **Email to Case** | 8.2 (43 reviews) | 8.9 (2090 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.0 (39 reviews) | 8.4 (1316 reviews) ✓ Verified | 
| **Social Integration** | 6.1 (33 reviews) | 8.0 (1191 reviews) ✓ Verified | 
| **Voice** | 5.5 (34 reviews) | 7.9 (936 reviews) ✓ Verified | 

#### Platform

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Mobile User Support** | 6.7 (34 reviews) | 8.1 (1159 reviews) ✓ Verified | 
| **Customization ** | 7.7 (36 reviews) | 8.1 (1661 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.7 (34 reviews) | 8.6 (1549 reviews) ✓ Verified | 
| **Integration** | 8.2 (37 reviews) | 8.3 (1154 reviews) ✓ Verified | 
| **Reporting** | 7.5 (38 reviews) | 8.0 (1878 reviews) ✓ Verified | 
| **Dashboards** | 7.3 (35 reviews) | 8.3 (1965 reviews) ✓ Verified | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 8.7/10 | 6 |
| **Freshdesk** | N/A | N/A |

#### Administration

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Change Management** | Not enough data | Not enough data | 
| **Asset Management** | Feature Not Available | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 

#### Service Desk

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Help Desk** | Not enough data | Not enough data | 
| **Incident Reports** | Not enough data | Not enough data | 
| **Process Workflow** | 8.7 (5 reviews) | Not enough data | 

#### Management

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Reporting** | Not enough data | Not enough data | 
| **Administration Console** | Not enough data | Not enough data | 
| **Access Management** | Not enough data | Not enough data | 
| **Asset Management** | Feature Not Available | Not enough data | 
| **Policy Dictation** | Not enough data | Not enough data | 

#### Functionality

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Ticketing System** | Not enough data | Not enough data | 
| **Performance Logging** | Not enough data | Not enough data | 
| **Alerting** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 7.9/10 | 22 |
| **Freshdesk** | N/A | N/A |

#### Administration

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Database Management ** | 7.8 (20 reviews) | Not enough data | 
| **Data Workflows** | 8.3 (20 reviews) | Not enough data | 
| **Issue Management** | 8.4 (22 reviews) | Not enough data | 

#### Knowledge Management

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Knowledge Base** | 8.7 (21 reviews) | Not enough data | 
| **Publishing Workflows** | 8.5 (18 reviews) | Not enough data | 
| **Analytics** | 7.4 (18 reviews) | Not enough data | 

#### Compliance

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Policies and Controls** | 7.6 (18 reviews) | Not enough data | 
| **Data Governance** | 7.3 (18 reviews) | Not enough data | 
| **Compliance** | 7.8 (18 reviews) | Not enough data | 
| **Auditing** | 7.6 (18 reviews) | Not enough data | 

#### Customer Support

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Intelligent Search** | 8.0 (19 reviews) | Not enough data | 
| **Suggestions** | 8.2 (18 reviews) | Not enough data | 
| **Decision Trees** | 7.6 (18 reviews) | Not enough data | 

#### Data Security

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Risk Data Attributes** | 7.7 (18 reviews) | Not enough data | 
| **Data Transport** | 7.8 (18 reviews) | Not enough data | 
| **Access Management** | 7.9 (18 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 8.5 (17 reviews) | Not enough data | 

#### Administration

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Integrations** | 8.2 (20 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.1 (20 reviews) | Not enough data | 
| **Performance and Reliability** | 8.1 (19 reviews) | Not enough data | 

#### Generative AI

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **AI Text Summarization** | 8.5 (19 reviews) | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | N/A | N/A |
| **Freshdesk** | 8.0/10 | 404 |

#### Channels

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.4 (358 reviews) | 
| **Open Listening** | Not enough data | 8.0 (334 reviews) | 
| **Physical Media** | Not enough data | 7.5 (323 reviews) | 

#### Design

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 8.2 (332 reviews) | 
| **Create Content** | Not enough data | 7.8 (335 reviews) | 
| **Personalization** | Not enough data | 8.3 (357 reviews) | 
| **Inbound Identification** | Not enough data | 8.3 (345 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.4 (332 reviews) | 

#### Generative AI

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (263 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (263 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 8.0/10 | 17 |
| **Freshdesk** | 8.4/10 | 294 |

#### Usability

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **All-Employee Access** | 8.2 (17 reviews) | 8.8 (264 reviews) | 
| **Supporting Documents** | 8.1 (17 reviews) | 8.7 (260 reviews) | 
| **Two-Way Communication** | 8.1 (16 reviews) | 8.8 (251 reviews) | 

#### Reporting

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Priority Case Alerts** | 7.5 (14 reviews) | 8.6 (246 reviews) | 
| **Trend Analysis** | 8.2 (15 reviews) | 8.5 (241 reviews) | 
| **Performance Monitoring** | 7.7 (13 reviews) | 8.6 (254 reviews) | 

#### Generative AI

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **AI Text Generation** | 8.1 (14 reviews) | 7.5 (178 reviews) | 
| **AI Text Summarization** | 8.3 (12 reviews) | 7.5 (178 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 8.3/10 | 12 |
| **Freshdesk** | 8.4/10 | 269 |

#### Productivity Tools

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Notes** | 8.3 (10 reviews) | 8.9 (237 reviews) | 
| **Internal Discussion** | 8.5 (12 reviews) | 8.7 (222 reviews) | 
| **Assignments and Tasks** | 8.5 (10 reviews) | 8.6 (225 reviews) | 
| **Workflows** | 8.5 (11 reviews) | 8.7 (229 reviews) | 
| **Templates** | 9.1 (9 reviews) | 8.7 (232 reviews) | 
| **Integrations** | 8.5 (12 reviews) | 8.3 (209 reviews) | 
| **Tagging System** | 7.9 (11 reviews) | 8.7 (228 reviews) | 

#### Analytics

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Trends** | 8.5 (10 reviews) | 8.3 (205 reviews) | 
| **Performance Tracking** | 7.8 (10 reviews) | 8.5 (215 reviews) | 
| **Email Tracking** | 7.2 (9 reviews) | 8.6 (212 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (13 reviews) | 
| **Decision Making** | Not enough data | 7.3 (15 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | N/A | N/A |
| **Freshdesk** | 8.1/10 | 500 |

#### Conversational Platform

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Personalization** | Not enough data | 8.3 (432 reviews) | 
| **Omnichannel** | Not enough data | 8.3 (378 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (371 reviews) | 
| **Proactive Engagement** | Not enough data | 8.4 (307 reviews) | 

#### Support Automation

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.4 (388 reviews) | 
| **Seamless Escalation** | Not enough data | 8.4 (408 reviews) | 
| **Transcripts** | Not enough data | 8.3 (373 reviews) | 
| **Self-Serve Support** | Not enough data | 8.2 (314 reviews) | 

#### Generative AI

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (207 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (203 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 8.0/10 | 37 |
| **Freshdesk** | 8.4/10 | 1885 |

#### Generative AI

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **AI Text Generation** | 7.1 (8 reviews) | 7.8 (116 reviews) | 
| **AI Text Summarization** | 7.3 (8 reviews) | 7.9 (114 reviews) | 
| **AI Text-to-Speech** | Feature Not Available | 7.6 (113 reviews) | 

#### Communication

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Pop-up Chat** | 8.3 (11 reviews) | 8.8 (583 reviews) ✓ Verified | 
| **Notifications** | 8.5 (13 reviews) | 8.7 (601 reviews) ✓ Verified | 
| **Targeted Emails** | 7.8 (9 reviews) | 8.7 (494 reviews) ✓ Verified | 
| **In-App Messaging** | 9.0 (8 reviews) | 8.5 (199 reviews) | 
| **Co-Browsing** | 7.4 (7 reviews) | 8.2 (202 reviews) | 

####  Internal Use

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Customization ** | 7.7 (36 reviews) | 8.1 (1661 reviews) ✓ Verified | 
| **Conversation Archiving** | 7.7 (10 reviews) | 8.6 (203 reviews) | 
| **Lead Development** | 6.9 (9 reviews) | 8.2 (186 reviews) | 
| **Knowledge Base** | 8.6 (11 reviews) | 8.8 (558 reviews) ✓ Verified | 
| **Team Inbox ** | 8.8 (10 reviews) | 8.8 (519 reviews) ✓ Verified | 
| **Customer Profiles** | 8.5 (11 reviews) | 8.6 (547 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 7.2/10 | 27 |
| **Freshdesk** | 8.1/10 | 1122 |

#### Generative AI

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **AI Text Summarization** | 8.3 (23 reviews) | 7.9 (139 reviews) | 

#### Self-Service Experience

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Knowledge Base** | 8.5 (26 reviews) | 8.7 (959 reviews) | 
| **Searchable Articles** | 8.5 (25 reviews) | 8.6 (911 reviews) | 
| **Community Forums** | Feature Not Available | 8.3 (682 reviews) | 
| **Mobile Optimization** | 6.7 (22 reviews) | 8.2 (238 reviews) | 
| **Personalization** | 7.8 (26 reviews) | 8.4 (255 reviews) | 

#### Self-Service Platform

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Branding** | 8.0 (23 reviews) | 8.5 (253 reviews) | 
| **Automation** | 8.0 (23 reviews) | 8.6 (260 reviews) | 
| **Artificial Intelligence** | 8.3 (23 reviews) | 8.0 (220 reviews) | 
| **Integrations** | 8.4 (23 reviews) | 8.4 (237 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (8 reviews) | 7.7 (16 reviews) | 
| **Multi-step Planning** | 4.6 (8 reviews) | 7.7 (15 reviews) | 
| **Cross-system Integration** | 6.0 (8 reviews) | 7.9 (16 reviews) | 
| **Adaptive Learning** | 6.5 (8 reviews) | 7.7 (17 reviews) | 
| **Natural Language Interaction** | 6.9 (8 reviews) | 7.6 (17 reviews) | 
| **Proactive Assistance** | 6.4 (7 reviews) | 7.6 (16 reviews) | 
| **Decision Making** | 5.7 (7 reviews) | 7.8 (16 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | N/A | N/A |
| **Freshdesk** | 8.7/10 | 531 |

#### Generative AI

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (79 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (79 reviews) | 

#### Process

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Mentions** | Not enough data | 8.6 (162 reviews) | 
| **Tickets** | Not enough data | 9.3 (484 reviews) | 
| **Macros** | Not enough data | 8.6 (371 reviews) | 

#### Channels

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Email** | Not enough data | 9.2 (479 reviews) | 
| **Social** | Not enough data | 8.7 (415 reviews) | 
| **Live Chat** | Not enough data | 8.8 (376 reviews) | 
| **Phone** | Not enough data | 8.5 (340 reviews) | 
| **Text** | Not enough data | 8.3 (58 reviews) | 

#### Insight

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Surveys** | Not enough data | 8.6 (382 reviews) | 
| **Reporting** | Not enough data | 8.7 (169 reviews) | 
| **Visitor Activity** | Not enough data | 8.6 (373 reviews) | 
| **Help Desk** | Not enough data | 9.1 (445 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 8.6/10 | 20 |
| **Freshdesk** | 7.7/10 | 91 |

#### Generative AI

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **AI Text Generation** | 8.7 (20 reviews) | 7.8 (87 reviews) | 
| **AI Text Summarization** | 8.7 (19 reviews) | 7.7 (85 reviews) | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | 7.7/10 | 21 |
| **Freshdesk** | N/A | N/A |

#### Communication

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Wiki Documentation** | 8.0 (17 reviews) | Not enough data | 
| **Community Forum** | 8.3 (15 reviews) | Not enough data | 
| **Customer Ideation** | 7.5 (16 reviews) | Not enough data | 

#### Planning

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Work Capacity** | 7.9 (14 reviews) | Not enough data | 
| **Task Ranking** | 8.1 (16 reviews) | Not enough data | 
| **Kanban Board** | 7.4 (15 reviews) | Not enough data | 
| **Custom Workflows** | 7.9 (16 reviews) | Not enough data | 
| **Release Forecasting** | 7.4 (14 reviews) | Not enough data | 

#### Workflow Management

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Time Tracking** | 7.9 (13 reviews) | Not enough data | 
| **Progress Monitoring** | 8.2 (15 reviews) | Not enough data | 
| **Budgeting** | 6.8 (13 reviews) | Not enough data | 
| **Team Scorecard** | 7.3 (13 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | N/A | N/A |
| **Freshdesk** | 8.5/10 | 15 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.9 (9 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.5 (9 reviews) | 
| **Sentiment Analysis** | Not enough data | 8.3 (9 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.5 (9 reviews) | 
| **Multilingual Support** | Not enough data | 8.0 (9 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.0 (9 reviews) | 
| **Feedback Collection** | Not enough data | 8.7 (10 reviews) | 
| **Escalation Handling** | Not enough data | 8.7 (10 reviews) | 
| **Workflow Optimization** | Not enough data | 8.6 (11 reviews) | 

#### Automation

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 9.3 (10 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (10 reviews) | 
| **Document Processing** | Not enough data | 9.1 (9 reviews) | 

#### Autonomy

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.2 (10 reviews) | 
| **Adaptive Responses** | Not enough data | 8.3 (9 reviews) | 
| **Task Execution** | Not enough data | 8.3 (9 reviews) | 
| **Problem Solving** | Not enough data | 8.0 (9 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **DevRev** | N/A | N/A |
| **Freshdesk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | DevRev | Freshdesk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (6):** [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to DevRev (4):** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Product Management Software](https://www.g2.com/categories/product-management-software)

**Unique to Freshdesk (4):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service)


---
## Reviewer Demographics

### By Company Size

| Segment | DevRev | Freshdesk | 
|---|---|---|
| **Small-Business** | 32.8% | 48.7% | 
| **Mid-Market** | 54.4% | 39.7% | 
| **Enterprise** | 12.8% | 11.6% | 

### By Industry

#### DevRev

- **Computer Software:** 21.1%
- **Financial Services:** 18.9%
- **Information Technology and Services:** 12.2%
- **Human Resources:** 6.1%
- **Computer & Network Security:** 3.9%
- **Insurance:** 3.9%
- **Accounting:** 3.3%
- **Leisure, Travel & Tourism:** 2.8%
- **Entertainment:** 2.8%
- **Banking:** 2.2%
- **Other:** 22.8%

#### Freshdesk

- **Information Technology and Services:** 17.1%
- **Computer Software:** 12.7%
- **Financial Services:** 4.1%
- **Internet:** 4.0%
- **Education Management:** 3.8%
- **Retail:** 3.2%
- **Marketing and Advertising:** 3.1%
- **Consumer Services:** 3.0%
- **Telecommunications:** 2.3%
- **E-Learning:** 2.1%
- **Other:** 44.6%

---
## Alternatives

### Alternatives to DevRev

- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6851 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7576 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Jira](https://www.g2.com/products/jira/reviews) — 4.3/5 stars (7787 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (735 reviews)

### Alternatives to Freshdesk

- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2461 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6851 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3850 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Hiver](https://www.g2.com/products/hiver/reviews) — 4.6/5 stars (1283 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7576 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1904 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2912 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)

---
## Top Discussions

### DevRev

No discussions available for this product.

### Freshdesk

- Title: [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) — 4 comments, 1 upvote
  > **Top comment:** "It is a helpdesk platform."
- Title: [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) — 3 comments
  > **Top comment:** "yes"
- Title: [What is the use of freshdesk?](https://www.g2.com/discussions/what-is-the-use-of-freshdesk) — 3 comments, 1 upvote
  > **Top comment:** "Freshdesk is a Helpdesk web based Software as a Service product.  It has many features which include helpdesk, chat, service desk, etc."
- Title: [Can we expect Instagram integration in Freshdesk soon ?](https://www.g2.com/discussions/31784-can-we-expect-instagram-integration-in-freshdesk-soon) — 2 comments, 1 upvote
  > **Top comment:** "Please check support answer to similar questions:

https://support.freshdesk.com/support/discussions/topics/308279"
- Title: [How can Integrate FreashDesk with Zoho Books](https://www.g2.com/discussions/how-can-integrate-freashdesk-with-zoho-books) — 2 comments, 1 upvote
  > **Top comment:** "You can use Zapier to connect the systems.
For example, create a Zap that is triggered by a ticket update in Freshdesk. When the ticket is 'closed' to then..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/devrev-devrev-vs-freshdesk)