Link copied to clipboard # Device42, A Freshworks Company vs Sunbird DCIM Comparison - What are their main differences? Share [ Export ](/compare/device42-a-freshworks-company/sunbird-dcim/export.csv) Device42, A Freshworks CompanySunbird DCIM[+ Add Product](#) Pricing **Device42, A Freshworks Company** Free Trial **$** Up to 250 devices · Basic **$$** Between 250 and 1500 devices · Advanced **$$$** Between 1501 and 2500 devices · Enterprise **$$$$** More than 2500 devices · Custom Show more **Sunbird DCIM** Free Trial **$3.99** Other Per Month · Power IQ DCIM Monitoring **$13.99** Other Per Month · dcTrack DCIM Operations **$19.77** Other Per Month · DCIM Suite Bundle **Pricing Insights** from reviews Perceived Cost **Device42, A Freshworks Company** $$$$$ **Sunbird DCIM** Not enough reviews yet Average Discount **Device42, A Freshworks Company** Not enough reviews yet **Sunbird DCIM** Not enough reviews yet Uncover valuable pricing insights from real user feedback to improve your shopping experience. See it for free Time to Implement **Device42, A Freshworks Company** 6 months Based on 100 responses **Sunbird DCIM** 6 months Based on 100 responses Return on Investment **Device42, A Freshworks Company** 6 months Based on 100 responses **Sunbird DCIM** 6 months Based on 100 responses ![Device42, A Freshworks Company](https://images.g2crowd.com/uploads/product/hd_favicon/2b6e73bf06ef7cce19f8c322a5f830e8/device42-a-freshworks-company.svg "Device42, A Freshworks Company") ![Sunbird DCIM](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_ba44f265e9dac544b7bc916849241f41/sunbird-dcim.jpg "Sunbird DCIM") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Device42, A Freshworks Company** Asset Management (3) Ease of Use (1) Complexity (1) Latency Issues (1) **Sunbird DCIM** Not enough data Integrations **Device42, A Freshworks Company** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_0112b134c73fd25e23b27e6021acbaa9/configuration-management-database.png "Product Avatar Image") Configuration Management... ](https://www.g2.com/products/configuration-management-database/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence ](https://www.g2.com/products/confluence/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5e2e461b5f126161404ed44d15d09b15/progress-chef.png "Product Avatar Image") Progress Chef ](https://www.g2.com/products/progress-chef/reviews)[ View all ](https://www.g2.com/products/device42-a-freshworks-company/integrations) **Sunbird DCIM** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7400d242ae4b82b569290e9852fd31bd/bmc-helix-cmdb.jpg "Product Avatar Image") BMC Helix CMDB ](https://www.g2.com/products/bmc-helix-cmdb/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_5cdc7578c5863d7282f633ee8d335149/bmc-software-bmc-helix-itsm.png "Product Avatar Image") BMC Helix ITSM ](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/2018354/large_detail_322276c7799802aed50af81622a06f64.png "Product Avatar Image") Cherwell Service Management ](https://www.g2.com/products/cherwell-software-cherwell-service-management/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7f6a93f6635dd783534bdc70fba281cb/domo.png "Product Avatar Image") Domo ](https://www.g2.com/products/domo/reviews)[ View all ](https://www.g2.com/products/sunbird-dcim/integrations) Screenshots **Device42, A Freshworks Company** ![Device42, A Freshworks Company screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/105574/BusinessApplication.PNG) **Sunbird DCIM** ![Sunbird DCIM screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/121462/Isolated-Cabinet-View-with-Multiple-Reports.png) **Ratings** from reviews Meets Requirements **Device42, A Freshworks Company** **8.9** /10 Based on 41 responses **Sunbird DCIM** **9.3** /10 Based on 9 responses Ease of Use **Device42, A Freshworks Company** **8.8** /10 Based on 42 responses **Sunbird DCIM** **9.3** /10 Based on 9 responses Ease of Setup **Device42, A Freshworks Company** **8.5** /10 Based on 38 responses **Sunbird DCIM** Not enough data Ease of Admin **Device42, A Freshworks Company** **8.8** /10 Based on 34 responses **Sunbird DCIM** **9.3** /10 Based on 5 responses Quality of Support **Device42, A Freshworks Company** **9.5** /10 Based on 40 responses **Sunbird DCIM** **10.0** /10 Based on 9 responses Has the product been a good partner in doing business? **Device42, A Freshworks Company** **9.5** /10 Based on 33 responses **Sunbird DCIM** **9.7** /10 Based on 5 responses Product Direction (% positive) **Device42, A Freshworks Company** **9.4** /10 Based on 40 responses **Sunbird DCIM** **10.0** /10 Based on 7 responses **Features** ratings from reviews Data Center Infrastructure Management (DCIM) **8.9** /10 Based on 8 responses **9.2** /10 Based on 8 responses IT Asset Management **8.4** /10 Based on 19 responses Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 17.0% Mid-Market(51-1000 emp.) 36.2% Enterprise(\> 1000 emp.) 46.8% Small-Business(50 or fewer emp.) 17.0% Mid-Market(51-1000 emp.) 36.2% Enterprise(\> 1000 emp.) 46.8% Small-Business(50 or fewer emp.) 9.1% Mid-Market(51-1000 emp.) 27.3% Enterprise(\> 1000 emp.) 63.6% Small-Business(50 or fewer emp.) 9.1% Mid-Market(51-1000 emp.) 27.3% Enterprise(\> 1000 emp.) 63.6% **Reviewers' Industry** [![Device42, A Freshworks Company](https://images.g2crowd.com/uploads/product/hd_favicon/2b6e73bf06ef7cce19f8c322a5f830e8/device42-a-freshworks-company.svg "Device42, A Freshworks Company")](https://www.g2.com/products/device42-a-freshworks-company/reviews) Device42, A Freshworks Company Information Technology and Services 23.4% Financial Services 10.6% Computer Software 8.5% Insurance 6.4% Leisure, Travel & Tourism 6.4% Other 44.7% [![Sunbird DCIM](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_ba44f265e9dac544b7bc916849241f41/sunbird-dcim.jpg "Sunbird DCIM")](https://www.g2.com/products/sunbird-dcim/reviews) Sunbird DCIM Financial Services 27.3% Banking 27.3% Pharmaceuticals 9.1% Information Technology and Services 9.1% Food Production 9.1% Other 18.2% Alternatives **Device42, A Freshworks Company Alternatives** ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne") [ NinjaOne ](/products/ninjaone/reviews) ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) **Sunbird DCIM Alternatives** ![Nlyte](https://images.g2crowd.com/uploads/product/hd_favicon/94d5dc27b87e0c6741961e531f8a7580/nlyte.svg "Nlyte") [ Nlyte ](/products/nlyte/reviews) ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") [ TeamViewer ](/products/teamviewer/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![ManageEngine Endpoint Central](https://images.g2crowd.com/uploads/product/hd_favicon/2f2a2afbb752a606964794b3d43d3fda/manageengine-endpoint-central.svg "ManageEngine Endpoint Central") [ ManageEngine Endpoint Central ](/products/manageengine-endpoint-central/reviews) ## Device42, A Freshworks Company vs Sunbird DCIM FAQs Generated using AI Last updated: November 13, 2026 ### What is the difference between Device42, A Freshworks Company vs Sunbird DCIM? Device42, A Freshworks Company emphasizes automated infrastructure discovery and dependency mapping, while Sunbird DCIM is distinguished by data-center asset, cabling, and power-management workflows. | Dimension | [Device42, A Freshworks Company](https://www.g2.com/products/device42-a-freshworks-company/reviews) | [Sunbird DCIM](https://www.g2.com/products/sunbird-dcim/reviews) | | --- | --- | --- | | G2 Rating (reviews) | 4.7/5 (50+ reviews) | 4.6/5 (10+ reviews) | | Largest Segment | Mid-Market | | Ease of Setup score | 8.5 | | Quality of Support score | 9.5 | 10.0 | | Top Reviewer-Cited Strength | Automated discovery and dependency mapping | Data-center asset and cabling tracking | ### How do the pricing models of Device42, A Freshworks Company and Sunbird DCIM compare? Device42, A Freshworks Company is the stronger value on reviewer satisfaction, with a 9.5 Quality of Support score and positive recent comments on its capabilities, while Sunbird DCIM reviewers praise its value for money. ### What are the best alternatives to Device42, A Freshworks Company and Sunbird DCIM? The top alternatives to Device42, A Freshworks Company and Sunbird DCIM are SolarWinds Service Desk, NinjaOne, and Nlyte. | Product | G2 Rating (reviews) | Largest Segment | Top Reviewer-Cited Strength | | --- | --- | --- | --- | | [Device42, A Freshworks Company](https://www.g2.com/products/device42-a-freshworks-company/reviews) | 4.7/5 (50+ reviews) | Mid-Market | Automated discovery and dependency mapping | | [Sunbird DCIM](https://www.g2.com/products/sunbird-dcim/reviews) | 4.6/5 (10+ reviews) | | Data-center asset and cabling tracking | | [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) | 4.3/5 (700+ reviews) | Mid-Market | | | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5 (5.8k+ reviews) | Mid-Market | | | [Nlyte](https://www.g2.com/products/nlyte/reviews) | 4.5/5 (50+ reviews) | Enterprise | | ### Which IT Asset Management features should I prioritize when comparing Device42, A Freshworks Company and Sunbird DCIM? Prioritize automated discovery, dependency mapping, data-center asset and cabling management, ease of use, and administration when evaluating Device42, A Freshworks Company and Sunbird DCIM. - **Discovery and dependency mapping:** Device42 reviewers highlight automated discovery and infrastructure relationships; recent Sunbird reviews emphasize data-center inventory and connectivity tracking. - **Data-center asset and cabling management:** Recent Sunbird reviewers cite asset, cable, rack, and device-position tracking; Device42 reviewers describe centralized infrastructure and data-center inventory. - **Ease of use:** Sunbird scores 9.3 and Device42 scores 8.8. - **Ease of administration:** Sunbird scores 9.3 and Device42 scores 8.8. - **Support:** Sunbird scores 10.0 and Device42 scores 9.5. ### What are the pros and cons of Device42, A Freshworks Company vs Sunbird DCIM? Device42, A Freshworks Company stands out for automated discovery and dependency mapping, while Sunbird DCIM is praised for data-center asset, cabling, and power monitoring capabilities. - **Device42 strengths:** Reviewers value automated asset discovery, centralized infrastructure visibility, dependency mapping, and integrations through its API. - **Device42 trade-offs:** Recent reviewers describe initial setup and navigation as complex, and note occasional slowdowns with large data sets. - **Sunbird strengths:** Reviewers highlight data-center inventory, cable tracking, rack visualization, power monitoring, and training and support. - **Sunbird trade-offs:** Reviewers note that implementation can be complex and that floor-plan importing and update rollouts could be easier. ### Is Device42, A Freshworks Company or Sunbird DCIM better for small businesses? Device42, A Freshworks Company is the better-supported small-business fit because its largest reviewer segment is Mid-Market, while Sunbird DCIM is recommended in reviews for IT and facility managers and enterprise data centers. - **Device42, A Freshworks Company:** Mid-Market is its largest reviewer segment; recent reviewers cite setup complexity for smaller teams and a small-business exclusion concern. - **Sunbird DCIM:** Reviewers describe it as suited to IT managers, facility managers, and enterprise data centers. ### Which IT Asset Management platform has better integrations? Device42, A Freshworks Company has the stronger integration signal, with reviewers describing API-based connections to internal tools and integrations with existing systems; Sunbird DCIM reviewers cite ServiceNow data relationships and Slack. ### How do Device42, A Freshworks Company and Sunbird DCIM compare on customer support? Sunbird DCIM leads Device42, A Freshworks Company on Quality of Support by 0.5 points, scoring 10.0 versus 9.5. - **Device42, A Freshworks Company:** Reviewers describe responsive, technically capable support that helps resolve implementation and integration issues. - **Sunbird DCIM:** Reviewers praise ongoing product and account support, training, and patient assistance with complex implementation work. ### Which is easier to implement, Device42, A Freshworks Company or Sunbird DCIM? Device42, A Freshworks Company has an Ease of Setup score of 8.5, while Sunbird DCIM reviewers describe easy deployment. - **Device42, A Freshworks Company:** Reviewers report that discovery can be straightforward, but initial configuration and planning can take effort in complex environments. - **Sunbird DCIM:** Reviewers describe deployment and beginner training as accessible, while also noting that implementation can be complex and professional services can help break it into manageable steps. ### Which product has better Value? Value is the most frequently mentioned feature across Device42, A Freshworks Company and Sunbird DCIM reviews. - **Device42, A Freshworks Company:** Reviewers cite asset management as a strength, with fewer than 10 all-time mentions; its Ease of Use score is 8.8. - **Sunbird DCIM:** Reviewers describe asset tracking, cabling, and data-center management as valuable; its Ease of Use score is 9.3. ## Device42, A Freshworks Company vs Sunbird DCIM - Reviewers felt that Sunbird DCIM meets the needs of their business better than Device42, A Freshworks Company. - When comparing quality of ongoing product support, reviewers felt that Sunbird DCIM is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Sunbird DCIM over Device42, A Freshworks Company.