# Device42, A Freshworks Company vs Nlyte Comparison

| | Device42, A Freshworks Company | Nlyte | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 51 | 51 | 
| **Largest Market Segment** | Enterprise (47.8% of reviews) | Enterprise (62.0% of reviews) | 
| **Entry Level Price** | $ Up to 250 devices | No pricing available | 

---
## Top Pros & Cons

### Device42, A Freshworks Company

Pros:
- Asset Management (3 reviews)
- Ease of Use (1 reviews)

Cons:
- Complexity (1 reviews)
- Latency Issues (1 reviews)

### Nlyte

Pros:
- Automation (5 reviews)
- Ease of Use (5 reviews)

Cons:
- Complexity (4 reviews)
- Setup Difficulty (4 reviews)

---
## Ratings Comparison
| Rating | Device42, A Freshworks Company | Nlyte | 
|---|---|---|
  | **Meets Requirements** | 9.0 (40 reviews) | 8.9 (39 reviews) | 
  | **Ease of Use** | 8.9 (41 reviews) | 8.2 (43 reviews) | 
  | **Ease of Setup** | 8.5 (37 reviews) | 7.5 (42 reviews) | 
  | **Ease of Admin** | 8.8 (33 reviews) | 8.0 (35 reviews) | 
  | **Quality of Support** | 9.5 (39 reviews) | 8.7 (41 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (32 reviews) | 9.1 (31 reviews) | 
  | **Product Direction (% positive)** | 9.4 (39 reviews) | 8.8 (39 reviews) | 

---
## Pricing

### Device42, A Freshworks Company

#### Entry-Level Pricing

Plan: Basic

Price: $ Up to 250 devices


[Browse all 4 editions](https://www.g2.com/products/device42-a-freshworks-company/pricing)

#### Free Trial

Yes

### Nlyte

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | 8.3/10 | 18 |
| **Nlyte** | 8.0/10 | 21 |

#### Asset Inventory

| Feature | Device42, A Freshworks Company | Nlyte | 
|---|---|---|
| **Hardware Asset Inventory** | 9.1 (16 reviews) | 8.8 (20 reviews) | 
| **Software Asset Inventory** | 8.8 (12 reviews) | 7.8 (13 reviews) | 
| **Cloud Asset Inventory** | 8.1 (9 reviews) | 7.8 (9 reviews) | 
| **Mobile Asset Inventory** | 6.9 (6 reviews) | 6.7 (9 reviews) | 
| **Asset Discovery** | 8.8 (13 reviews) | 8.2 (13 reviews) | 

#### Generative AI

| Feature | Device42, A Freshworks Company | Nlyte | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Device42, A Freshworks Company | Nlyte | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Device42, A Freshworks Company | Nlyte | 
|---|---|---|
| **Central Dashboard** | 8.1 (14 reviews) | 8.1 (17 reviews) | 
| **Asset Policy Management** | Feature Not Available | 8.0 (14 reviews) | 
| **Risk Management** | Feature Not Available | 7.4 (11 reviews) | 
| **Integrations** | 8.6 (14 reviews) | 8.8 (12 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Nlyte** | 9.2/10 | 6 |

#### ServiceNow Apps

| Feature | Device42, A Freshworks Company | Nlyte | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.3 (5 reviews) | 
| **Value** | Not enough data | 9.0 (5 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Device42, A Freshworks Company | Nlyte | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Data Center Infrastructure Management (DCIM)

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | 8.9/10 | 8 |
| **Nlyte** | 8.7/10 | 31 |

#### Performance Management

| Feature | Device42, A Freshworks Company | Nlyte | 
|---|---|---|
| **Workflow Automation** | Feature Not Available | 8.6 (22 reviews) | 
| **Change Management** | Not enough data | 8.4 (20 reviews) | 
| **Real Time Reporting** | Not enough data | 8.7 (26 reviews) | 

#### Monitoring

| Feature | Device42, A Freshworks Company | Nlyte | 
|---|---|---|
| **Server Performance** | Not enough data | 8.6 (20 reviews) | 
| **Energy Consumption** | Not enough data | 8.6 (25 reviews) | 
| **Space Planning** | 8.9 (6 reviews) | 9.5 (29 reviews) | 

---
## Categories
**Shared Categories (3):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Data Center Infrastructure Management (DCIM) Software](https://www.g2.com/categories/data-center-infrastructure-management-dcim)




---
## Reviewer Demographics

### By Company Size

| Segment | Device42, A Freshworks Company | Nlyte | 
|---|---|---|
| **Small-Business** | 17.4% | 12.0% | 
| **Mid-Market** | 34.8% | 26.0% | 
| **Enterprise** | 47.8% | 62.0% | 

### By Industry

#### Device42, A Freshworks Company

- **Information Technology and Services:** 23.9%
- **Financial Services:** 10.9%
- **Computer Software:** 8.7%
- **Leisure, Travel & Tourism:** 6.5%
- **Insurance:** 6.5%
- **Military:** 4.3%
- **Education Management:** 4.3%
- **Government Administration:** 4.3%
- **Apparel & Fashion:** 2.2%
- **Computer & Network Security:** 2.2%
- **Other:** 26.1%

#### Nlyte

- **Information Technology and Services:** 26.0%
- **Financial Services:** 10.0%
- **Banking:** 8.0%
- **Accounting:** 6.0%
- **Telecommunications:** 6.0%
- **Computer Software:** 6.0%
- **Hospital & Health Care:** 6.0%
- **Computer & Network Security:** 4.0%
- **Computer Hardware:** 4.0%
- **Facilities Services:** 4.0%
- **Other:** 20.0%

---
## Alternatives

### Alternatives to Device42, A Freshworks Company

- [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (68 reviews)
- [BMC Helix Discovery](https://www.g2.com/products/bmc-helix-discovery/reviews) — 4.3/5 stars (63 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4643 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (495 reviews)
- [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) — 4.9/5 stars (1313 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1223 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (707 reviews)
- [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) — 4.5/5 stars (224 reviews)

### Alternatives to Nlyte

- [Sunbird DCIM](https://www.g2.com/products/sunbird-dcim/reviews) — 4.6/5 stars (12 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4045 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4643 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) — 4.9/5 stars (1313 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1223 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (707 reviews)
- [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (495 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)

---
## Top Discussions

### Device42, A Freshworks Company

- Title: [What is a CMDB used for?](https://www.g2.com/discussions/what-is-a-cmdb-used-for) — 1 comment
  > **Top comment:** "Based on ITIL's best practices, a CMDB is your Configuration Management Database, a central repository of all configuration items. It is used for managing IT..."
- Title: [How much does Device42 cost?](https://www.g2.com/discussions/how-much-does-device42-cost) — 1 comment
  > **Top comment:** "Device42 is priced on an annual subscription model, and generally about 1/3 of the cost of the major software vendors. But it is not all just about the price..."
- Title: [How does Device42 work?](https://www.g2.com/discussions/how-does-device42-work) — 1 comment
  > **Top comment:** "In a nutshell - Device42 uses a variety of protocols to discover legacy as well as the latest technologies in your environment, across on-premises and cloud...."

### Nlyte

- Title: [What environments does Nlyte Operational AI support?](https://www.g2.com/discussions/what-environments-does-nlyte-operational-ai-support) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Nlyte Operational AI supports operations across data center, colocation, hybrid cloud, and edge environments. It provides operational visibility, analytics,..."
- Title: [How does Nlyte Operational AI help data center teams make better decisions?](https://www.g2.com/discussions/how-does-nlyte-operational-ai-help-data-center-teams-make-better-decisions) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Nlyte Operational AI augments, not replaces, human expertise by providing transparent, explainable AI insights tied directly to real infrastructure..."
- Title: [What capabilities are included in Nlyte Operational AI?](https://www.g2.com/discussions/what-capabilities-are-included-in-nlyte-operational-ai) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Nlyte Operational AI brings together four integrated capabilities:
1) Nlyte Intelligence for AI-driven insights, forecasting, and natural-language..."
- Title: [Why is Nlyte Operational AI well-suited for organizations concerned about AI accountability and control?](https://www.g2.com/discussions/why-is-nlyte-operational-ai-well-suited-for-organizations-concerned-about-ai-accountability-and-control) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Nlyte Operational AI was built to address concerns about loss of control and untrusted AI recommendations. Insights are derived from verified operational..."
- Title: [How does Nlyte Operational AI support trusted and governed use of AI in data center operations?](https://www.g2.com/discussions/how-does-nlyte-operational-ai-support-trusted-and-governed-use-of-ai-in-data-center-operations) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Nlyte Operational AI is designed to be transparent, explainable, and auditable. Its AI-driven insights are always tied back to verified infrastructure data..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/device42-a-freshworks-company-vs-nlyte)