# Device42, A Freshworks Company vs NinjaOne Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NinjaOne excels in streamlining day-to-day endpoint management, with users highlighting features like the centralized device dashboard and automation policies that simplify their workflows. In contrast, while Device42 provides a clear view of IT assets, some users find it requires more manual effort to track dependencies effectively.
- **Users say** that NinjaOne's implementation process is notably quick and intuitive, making it easy to install on endpoints. This is a significant advantage for teams looking to minimize downtime. Device42, while praised for its outstanding support, has received feedback indicating that its setup can be more complex, potentially leading to longer onboarding times.
- **Reviewers mention** that NinjaOne's user interface is very easy to navigate, which enhances daily usability. Users appreciate how quickly they can find client machines and access necessary tools. On the other hand, Device42's interface, while functional, has been described as less intuitive, which may hinder some users from fully leveraging its capabilities.
- **According to verified reviews** , NinjaOne has a significantly higher overall satisfaction score, reflecting a strong preference among users for its ease of use and effective features. Device42, while still receiving positive feedback, has a smaller user base, which may affect the breadth of experiences shared.
- **Users highlight** that NinjaOne's integration capabilities with third-party services are a major plus, allowing for a more customized experience. In contrast, while Device42 offers solid integrations, some users feel it could benefit from a wider range of options to enhance its functionality.
- **Reviewers appreciate** the quality of support from both products, with Device42 receiving high marks for customer service. However, NinjaOne's proactive approach to user feedback and product direction has led to a more favorable perception among its users, who feel that their needs are being prioritized in product updates.



| | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 51 | 4,643 | 
| **Largest Market Segment** | Enterprise (47.8% of reviews) | Mid-Market (47.9% of reviews) | 
| **Entry Level Price** | $ Up to 250 devices | No pricing available | 

---
## Top Pros & Cons

### Device42, A Freshworks Company

Pros:
- Asset Management (3 reviews)
- Ease of Use (1 reviews)

Cons:
- Complexity (1 reviews)
- Latency Issues (1 reviews)

### NinjaOne

Pros:
- Ease of Use (1373 reviews)
- Automation (909 reviews)

Cons:
- Missing Features (792 reviews)
- Improvement Needed (424 reviews)

---
## Ratings Comparison
| Rating | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
  | **Meets Requirements** | 9.0 (40 reviews) | 9.0 (4360 reviews) | 
  | **Ease of Use** | 8.9 (41 reviews) | 9.1 (4404 reviews) | 
  | **Ease of Setup** | 8.5 (37 reviews) | 9.1 (4147 reviews) | 
  | **Ease of Admin** | 8.8 (33 reviews) | 9.1 (3339 reviews) | 
  | **Quality of Support** | 9.5 (39 reviews) | 9.1 (4171 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (32 reviews) | 9.4 (3267 reviews) | 
  | **Product Direction (% positive)** | 9.4 (39 reviews) | 9.7 (4190 reviews) | 

---
## Pricing

### Device42, A Freshworks Company

#### Entry-Level Pricing

Plan: Basic

Price: $ Up to 250 devices


[Browse all 4 editions](https://www.g2.com/products/device42-a-freshworks-company/pricing)

#### Free Trial

Yes

### NinjaOne

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | 7.9/10 | 887 |

#### Administration

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Change Management** | Not enough data | 8.2 (687 reviews) | 
| **Asset Management** | Not enough data | 8.8 (742 reviews) | 
| **Reports & Analytics** | Not enough data | 8.3 (739 reviews) | 

#### Service Desk

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Help Desk** | Not enough data | 8.2 (746 reviews) | 
| **Incident Reports** | Not enough data | 7.9 (684 reviews) | 
| **Process Workflow** | Not enough data | 7.7 (649 reviews) | 

#### Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Reporting** | Not enough data | 8.3 (654 reviews) | 
| **Administration Console** | Not enough data | 9.0 (654 reviews) | 
| **Access Management** | Not enough data | 8.7 (621 reviews) | 
| **Asset Management** | Not enough data | 8.9 (623 reviews) | 
| **Policy Dictation** | Not enough data | 8.4 (596 reviews) | 

#### Functionality

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Ticketing System** | Not enough data | 7.7 (658 reviews) | 
| **Performance Logging** | Not enough data | 8.5 (631 reviews) | 
| **Alerting** | Not enough data | 8.9 (685 reviews) | 
| **Automation** | Not enough data | 9.0 (706 reviews) | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.0 (179 reviews) | 
| **Multi-step Planning** | Not enough data | 6.8 (174 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (173 reviews) | 
| **Adaptive Learning** | Not enough data | 6.8 (174 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (172 reviews) | 
| **Proactive Assistance** | Not enough data | 6.8 (172 reviews) | 
| **Decision Making** | Not enough data | 6.9 (170 reviews) | 

### Server Backup

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 430 |

#### Compatibility 

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **File Server Backup** | Not enough data | 8.9 (380 reviews) | 
| **Database Server Backup** | Not enough data | 8.3 (312 reviews) | 
| **Virtual Machines** | Not enough data | 8.5 (335 reviews) | 
| **Repository Models** | Not enough data | 8.3 (290 reviews) | 

#### Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Continuous Backup** | Not enough data | Feature Not Available | 
| **Disaster Recovery** | Not enough data | 8.4 (314 reviews) | 
| **Storage Capacity** | Not enough data | 8.7 (310 reviews) | 
| **Remote Backup** | Not enough data | 8.9 (353 reviews) | 
| **Activity Monitoring** | Not enough data | 9.3 (380 reviews) | 

#### Compliance

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Security Standards** | Not enough data | 8.8 (308 reviews) | 
| **Cloud Data Protection** | Not enough data | 8.4 (288 reviews) | 
| **Data Deduplication** | Not enough data | Feature Not Available | 

#### Agentic AI - Server Backup

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.5 (70 reviews) | 
| **Multi-step Planning** | Not enough data | 7.4 (67 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (68 reviews) | 
| **Adaptive Learning** | Not enough data | 7.4 (65 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (66 reviews) | 
| **Decision Making** | Not enough data | 7.5 (66 reviews) | 

### Online Backup

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | 8.7/10 | 474 |

#### Functionality

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Real-time Sync** | Not enough data | 8.5 (104 reviews) | 
| **Storage Capacity** | Not enough data | 8.8 (357 reviews) | 
| **Remote Backup** | Not enough data | 9.1 (414 reviews) | 
| **Versioning** | Not enough data | 8.5 (362 reviews) | 
| **Mobile Backup Application** | Not enough data | Feature Not Available | 

#### Compatibility 

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Disk Backup** | Not enough data | Feature Not Available | 
| **Local Backup** | Not enough data | 8.7 (369 reviews) | 
| **Storage Formats** | Not enough data | 8.3 (334 reviews) | 

#### Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **File Sharing** | Not enough data | 8.3 (343 reviews) | 
| **Security Standards** | Not enough data | 8.8 (349 reviews) | 
| **Encrypted Storage** | Not enough data | 8.8 (344 reviews) | 

#### Agentic AI - Online Backup

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### SaaS Backup

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | 8.4/10 | 51 |

#### Functionality

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Real-time Sync** | Not enough data | 8.5 (40 reviews) | 
| **Storage Capacity** | Not enough data | 9.6 (43 reviews) | 
| **Remote Backup** | Not enough data | 9.3 (44 reviews) | 
| **Versioning** | Not enough data | 9.0 (42 reviews) | 

#### Compatibility 

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Endpoint Variety** | Not enough data | 9.1 (20 reviews) | 
| **SaaS Application Variety** | Not enough data | 8.7 (38 reviews) | 
| **Storage Formats** | Not enough data | 8.5 (36 reviews) | 

#### Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **File Sharing** | Not enough data | 7.3 (31 reviews) | 
| **Security Standards** | Not enough data | 9.1 (41 reviews) | 
| **Encrypted Storage** | Not enough data | 9.3 (39 reviews) | 

#### Agentic AI - SaaS Backup

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 7.7 (5 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | 7.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (5 reviews) | 
| **Decision Making** | Not enough data | 7.7 (5 reviews) | 

### Email Archiving

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | 7.8/10 | 48 |

#### Functionality

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Email Storage** | Not enough data | 9.5 (43 reviews) | 
| **Encryption** | Not enough data | 9.3 (40 reviews) | 
| **Reporting** | Not enough data | 8.4 (39 reviews) | 
| **Email Analysis** | Not enough data | 8.2 (37 reviews) | 
| **Migration** | Not enough data | 7.6 (37 reviews) | 
| **Archive Backup** | Not enough data | 9.4 (45 reviews) | 

#### Agentic AI - Email Archiving

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 6.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (5 reviews) | 
| **Decision Making** | Not enough data | 6.3 (5 reviews) | 

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 2983 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Device Management** | Not enough data | 9.4 (2666 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.9 (764 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.2 (478 reviews) | 

#### Monitoring and Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 9.4 (2567 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.5 (1981 reviews) | 
| **Application Deployment** | Not enough data | 8.8 (2209 reviews) ✓ Verified | 
| **Patch Management** | Not enough data | 9.1 (2573 reviews) ✓ Verified | 
| **Asset Tracking** | Not enough data | 8.6 (564 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.6 (532 reviews) | 

#### Service Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Remote Access** | Not enough data | 9.3 (2449 reviews) ✓ Verified | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.2 (485 reviews) | 
| **Ticketing** | Not enough data | 7.7 (612 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (540 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (471 reviews) | 
| **Cross-system Integration** | Not enough data | 7.3 (487 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (463 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (459 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (469 reviews) | 
| **Decision Making** | Not enough data | 7.1 (467 reviews) | 

### Unified Endpoint Management (UEM)

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 540 |

#### Scope

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Endpoint Inclusiveness** | Not enough data | 8.7 (439 reviews) | 
| **Multi-OS Support** | Not enough data | 8.9 (472 reviews) | 

#### Security

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Reporting and Alerts** | Not enough data | 8.6 (463 reviews) | 
| **Endpoint Protection** | Not enough data | 8.4 (417 reviews) | 
| **Remote Wiping** | Not enough data | 7.5 (402 reviews) | 

#### Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Device Enrollment** | Not enough data | 8.9 (444 reviews) | 
| **Device Configuration** | Not enough data | 8.8 (447 reviews) | 
| **Device Compliance** | Not enough data | 8.7 (426 reviews) | 
| **Usage Information** | Not enough data | 8.8 (424 reviews) | 
| **Data Separation** | Not enough data | 7.8 (379 reviews) | 

#### Agentic AI - Unified Endpoint Management (UEM)

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (174 reviews) | 
| **Multi-step Planning** | Not enough data | 7.2 (171 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (173 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (169 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (167 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (173 reviews) | 
| **Decision Making** | Not enough data | 7.3 (175 reviews) | 

### Network Monitoring

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | 8.3/10 | 800 |

#### Functionality

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Performance Monitoring** | Not enough data | 8.9 (718 reviews) | 
| **Alerting** | Not enough data | 9.0 (751 reviews) | 
| **Improvement Suggestions** | Not enough data | 8.1 (623 reviews) | 
| **Multi-Network Capability** | Not enough data | 8.8 (621 reviews) | 

#### Monitoring - Network Monitoring

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **360-Degree Network Visibility** | Not enough data | Feature Not Available | 
| **Automated Network Discovery** | Not enough data | Feature Not Available | 
| **Real-Time Monitoring** | Not enough data | 8.5 (289 reviews) | 

#### Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Performance Baseline** | Not enough data | 8.3 (579 reviews) | 
| **Data Visualization** | Not enough data | 8.3 (593 reviews) | 
| **Path Analysis** | Not enough data | 7.6 (544 reviews) | 

#### Analytics - Network Monitoring

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Predictive Performance Analytics** | Not enough data | Feature Not Available | 
| **Packet & Flow Analysis** | Not enough data | 6.9 (241 reviews) | 

#### Security - Network Monitoring

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Encrypted Data Transmission** | Not enough data | Feature Not Available | 
| **Zero Trust and Identity Management** | Not enough data | Feature Not Available | 
| **Integrated Network Security** | Not enough data | Feature Not Available | 

#### Network Performance - Network Monitoring

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Dynamic Network Optimization** | Not enough data | Feature Not Available | 
| **Automated Tasks Routing** | Not enough data | Feature Not Available | 

#### AI Automation - Network Monitoring

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Machine Learning-Based Anomaly Detection** | Not enough data | Feature Not Available | 
| **Self-Healing Networks** | Not enough data | Feature Not Available | 
| **Predictive Network Maintenance** | Not enough data | Feature Not Available | 

#### Agentic AI - Network Monitoring

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 625 |

#### Monitoring

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 9.3 (578 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.2 (577 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 8.5 (514 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 7.2 (201 reviews) | 

#### Management Tools

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 8.3 (508 reviews) | 
| **Standardization** | Not enough data | 8.7 (517 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 8.5 (491 reviews) ✓ Verified | 

#### Generative AI

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Incident Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (100 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (98 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (97 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (97 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.3 (97 reviews) | 
| **Proactive Assistance** | Not enough data | 7.4 (97 reviews) | 
| **Decision Making** | Not enough data | 7.6 (95 reviews) | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | 8.3/10 | 18 |
| **NinjaOne** | 7.9/10 | 1351 |

#### Asset Inventory

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Hardware Asset Inventory** | 9.1 (16 reviews) | 9.0 (1217 reviews) | 
| **Software Asset Inventory** | 8.8 (12 reviews) | 8.9 (1186 reviews) | 
| **Cloud Asset Inventory** | 8.1 (9 reviews) | 7.8 (1031 reviews) | 
| **Mobile Asset Inventory** | 6.9 (6 reviews) | 7.4 (297 reviews) | 
| **Asset Discovery** | 8.8 (13 reviews) | 8.2 (1077 reviews) | 

#### Generative AI

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **AI Text Generation** | Not enough data | Feature Not Available | 
| **AI Text Generation** | Not enough data | Feature Not Available | 

#### Agentic AI - IT Asset Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (252 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (229 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (227 reviews) | 
| **Adaptive Learning** | Not enough data | 7.2 (225 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.1 (221 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (228 reviews) | 
| **Decision Making** | Not enough data | 7.2 (227 reviews) | 

#### Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Central Dashboard** | 8.1 (14 reviews) | 9.1 (1183 reviews) | 
| **Asset Policy Management** | Feature Not Available | 8.7 (1054 reviews) | 
| **Risk Management** | Feature Not Available | 8.1 (1014 reviews) | 
| **Integrations** | 8.6 (14 reviews) | 8.2 (1094 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### ServiceNow Apps

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Data Center Infrastructure Management (DCIM)

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | 8.9/10 | 8 |
| **NinjaOne** | N/A | N/A |

#### Performance Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Workflow Automation** | Feature Not Available | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Real Time Reporting** | Not enough data | Not enough data | 

#### Monitoring

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Server Performance** | Not enough data | Not enough data | 
| **Energy Consumption** | Not enough data | Not enough data | 
| **Space Planning** | 8.9 (6 reviews) | Not enough data | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | 8.4/10 | 2117 |

#### Administration

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Screen Sharing** | Not enough data | 9.2 (1786 reviews) | 
| **File Sharing** | Not enough data | 8.7 (1657 reviews) | 
| **Session Recording** | Not enough data | 7.8 (1440 reviews) | 
| **Unattended Remote Access** | Not enough data | 9.2 (1807 reviews) | 
| **Multi - Session Handling** | Not enough data | 9.0 (1569 reviews) | 
| **Multi-Monitor Support** | Not enough data | 8.8 (1639 reviews) | 

#### Maintenance

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Remote Reboot** | Not enough data | 9.2 (1827 reviews) | 
| **Remote Printing** | Not enough data | 7.7 (1350 reviews) | 

#### Communication 

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Text Chat** | Not enough data | 8.0 (1469 reviews) | 
| **VoIP** | Not enough data | Feature Not Available | 
| **Video Conference Call** | Not enough data | Feature Not Available | 
| **Screen Annotations** | Not enough data | 7.2 (1313 reviews) | 

#### Security

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | 8.3 (1368 reviews) | 
| **Compliance** | Not enough data | 8.5 (1410 reviews) | 

#### Device Support

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Mobile Device Access** | Not enough data | 7.7 (1382 reviews) | 
| **Multi-Platform Support** | Not enough data | 8.4 (1503 reviews) | 
| **Cross-Platform** | Not enough data | 8.5 (1466 reviews) | 

#### Performance

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (1572 reviews) | 

### PC Backup

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | 8.1/10 | 386 |

#### Functionality 

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Incremental Backup** | Not enough data | 8.9 (351 reviews) | 
| **OS Boot Recovery** | Not enough data | 8.0 (305 reviews) | 
| **Bootable Disk** | Not enough data | 8.1 (306 reviews) | 
| **Online Restore** | Not enough data | 8.6 (335 reviews) | 

#### Performance

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Multiple Backup Versions** | Not enough data | 8.8 (328 reviews) | 
| **Unlimited Backup** | Not enough data | 8.6 (316 reviews) | 
| **Deduplication** | Not enough data | Feature Not Available | 
| **Lag Free Operation** | Not enough data | 8.7 (316 reviews) | 

#### Agentic AI - PC Backup

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.4 (99 reviews) | 
| **Cross-system Integration** | Not enough data | 7.4 (96 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (94 reviews) | 
| **Decision Making** | Not enough data | 7.2 (95 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Generative AI

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### IT Documentation

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | 8.5/10 | 262 |

#### Management and Discovery - IT Documentation

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Search and Indexing** | Not enough data | 8.4 (226 reviews) | 
| **Version Control** | Not enough data | 8.4 (223 reviews) | 
| **Access and Permissions** | Not enough data | 8.8 (227 reviews) | 

#### Operations - IT Documentation

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Integrations** | Not enough data | 8.4 (229 reviews) | 
| **Automation** | Not enough data | 8.9 (244 reviews) | 
| **Reporting** | Not enough data | 8.4 (229 reviews) | 

### Autonomous Endpoint Management (AEM)

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | 8.2/10 | 167 |

#### Generative AI - Autonomous Endpoint Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Behavioral Analysis** | Not enough data | 7.2 (69 reviews) | 
| **Adaptive** | Not enough data | 7.5 (73 reviews) | 
| **Predictive** | Not enough data | 7.5 (73 reviews) | 

#### Monitoring and Management - Autonomous Endpoint Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Patch Management** | Not enough data | 9.1 (151 reviews) | 
| **Oversees** | Not enough data | 8.4 (84 reviews) | 
| **Self-Healing** | Not enough data | 8.2 (85 reviews) | 
| **Centralized Dashboard** | Not enough data | 9.2 (134 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### System Control

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

### Backup

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Remote Backup** | Not enough data | Not enough data | 
| **Storage Formats** | Not enough data | Not enough data | 
| **Scheduled Backups** | Not enough data | Not enough data | 
| **On-Demand Restoration** | Not enough data | Not enough data | 

#### Reporting

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Activity Monitoring** | Not enough data | Not enough data | 
| **Documentation** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Security

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Data Encryption** | Not enough data | Not enough data | 
| **Security and Compliance** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 

### Mobile Device Management (MDM)

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | 8.3/10 | 733 |

#### Platform - Mobile Device Management (MDM)

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Regulation Compliant** | Not enough data | 8.6 (474 reviews) | 

#### Operating System

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Multi-Systems Support** | Not enough data | 9.3 (687 reviews) | 
| **Apple Support** | Not enough data | 8.2 (615 reviews) | 
| **Android Support** | Not enough data | 8.4 (572 reviews) | 

#### Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Applicatons Management** | Not enough data | 8.7 (604 reviews) | 
| **Applications Consolidation** | Not enough data | 8.4 (508 reviews) | 
| **Whitelist** | Not enough data | 8.4 (505 reviews) | 
| **Blacklist** | Not enough data | 8.3 (497 reviews) | 
| **Usage Information** | Not enough data | 8.6 (531 reviews) | 

#### Security

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Remote Wipe** | Not enough data | 8.6 (526 reviews) | 
| **Security** | Not enough data | 8.7 (545 reviews) | 

#### Agentic AI - Mobile Device Management (MDM)

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (162 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (149 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (155 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (149 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.7 (143 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (151 reviews) | 
| **Decision Making** | Not enough data | 7.8 (148 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | N/A | N/A |

#### Knowledge Base

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **NinjaOne** | 8.0/10 | 1098 |

#### Analysis

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Threat Detection** | Not enough data | 8.2 (811 reviews) | 

#### Platform

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 7.9 (738 reviews) | 
| **Remote Access** | Not enough data | 9.2 (995 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.3 (713 reviews) | 
| **Asset Tracking** | Not enough data | 8.6 (833 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.4 (763 reviews) | 

#### Security

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 8.8 (847 reviews) | 
| **Patch Management** | Not enough data | 9.3 (990 reviews) | 
| **Disaster Recovery** | Not enough data | 7.7 (710 reviews) | 
| **Service Management** | Not enough data | 8.8 (781 reviews) | 
| **Workflow Management** | Not enough data | 8.3 (722 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (185 reviews) | 
| **Multi-step Planning** | Not enough data | 7.3 (159 reviews) | 
| **Cross-system Integration** | Not enough data | 7.5 (165 reviews) | 
| **Adaptive Learning** | Not enough data | 7.1 (157 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (154 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (161 reviews) | 
| **Decision Making** | Not enough data | 7.2 (162 reviews) | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to Device42, A Freshworks Company (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Data Center Infrastructure Management (DCIM) Software](https://www.g2.com/categories/data-center-infrastructure-management-dcim)

**Unique to NinjaOne (17):** [Email Archiving Software](https://www.g2.com/categories/email-archiving), [SaaS Backup Software](https://www.g2.com/categories/saas-backup), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management), [Patch Management Software](https://www.g2.com/categories/patch-management), [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Autonomous Endpoint Management (AEM) Software](https://www.g2.com/categories/autonomous-endpoint-management-aem), [Unified Endpoint Management (UEM) Software](https://www.g2.com/categories/unified-endpoint-management-uem), [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Mobile Device Management (MDM) Software](https://www.g2.com/categories/mobile-device-management-mdm), [Remote Support Software](https://www.g2.com/categories/remote-support), [PC Backup Software](https://www.g2.com/categories/pc-backup), [Online Backup Software](https://www.g2.com/categories/online-backup), [Server Backup Software](https://www.g2.com/categories/server-backup), [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Network Monitoring Software](https://www.g2.com/categories/network-monitoring), [IT Documentation Software](https://www.g2.com/categories/it-documentation), [Incident Management Software](https://www.g2.com/categories/incident-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Device42, A Freshworks Company | NinjaOne | 
|---|---|---|
| **Small-Business** | 17.4% | 44.5% | 
| **Mid-Market** | 34.8% | 47.9% | 
| **Enterprise** | 47.8% | 7.6% | 

### By Industry

#### Device42, A Freshworks Company

- **Information Technology and Services:** 23.9%
- **Financial Services:** 10.9%
- **Computer Software:** 8.7%
- **Leisure, Travel & Tourism:** 6.5%
- **Insurance:** 6.5%
- **Military:** 4.3%
- **Education Management:** 4.3%
- **Government Administration:** 4.3%
- **Apparel & Fashion:** 2.2%
- **Computer & Network Security:** 2.2%
- **Other:** 26.1%

#### NinjaOne

- **Information Technology and Services:** 27.3%
- **Computer & Network Security:** 13.5%
- **Hospital & Health Care:** 4.0%
- **Manufacturing:** 3.6%
- **Computer Software:** 2.8%
- **Construction:** 2.6%
- **Financial Services:** 2.2%
- **Retail:** 2.1%
- **Consulting:** 1.9%
- **Non-Profit Organization Management:** 1.7%
- **Other:** 38.4%

---
## Alternatives

### Alternatives to Device42, A Freshworks Company

- [Nlyte](https://www.g2.com/products/nlyte/reviews) — 4.5/5 stars (51 reviews)
- [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (68 reviews)
- [BMC Helix Discovery](https://www.g2.com/products/bmc-helix-discovery/reviews) — 4.3/5 stars (63 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (495 reviews)
- [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) — 4.9/5 stars (1313 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1223 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (707 reviews)
- [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) — 4.5/5 stars (224 reviews)

### Alternatives to NinjaOne

- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1223 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4045 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (562 reviews)
- [SuperOps](https://www.g2.com/products/superops/reviews) — 4.4/5 stars (198 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [Hexnode UEM](https://www.g2.com/products/hexnode-uem/reviews) — 4.5/5 stars (258 reviews)
- [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) — 4.7/5 stars (1439 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1103 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)

---
## Top Discussions

### Device42, A Freshworks Company

- Title: [What is a CMDB used for?](https://www.g2.com/discussions/what-is-a-cmdb-used-for) — 1 comment
  > **Top comment:** "Based on ITIL's best practices, a CMDB is your Configuration Management Database, a central repository of all configuration items. It is used for managing IT..."
- Title: [How much does Device42 cost?](https://www.g2.com/discussions/how-much-does-device42-cost) — 1 comment
  > **Top comment:** "Device42 is priced on an annual subscription model, and generally about 1/3 of the cost of the major software vendors. But it is not all just about the price..."
- Title: [How does Device42 work?](https://www.g2.com/discussions/how-does-device42-work) — 1 comment
  > **Top comment:** "In a nutshell - Device42 uses a variety of protocols to discover legacy as well as the latest technologies in your environment, across on-premises and cloud...."

### NinjaOne

- Title: [Do I need a WSUS Server to enable patch management on Windows devices?](https://www.g2.com/discussions/patching) — 6 comments, 1 upvote
  > **Top comment:** "All of the update management is handled directly in the Ninja console area. You can have it monitor WSUS servers if you'd like to keep a local one for speed..."
- Title: [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) — 3 comments
  > **Top comment:** "No it does not as stated in the Microsoft service agreement in section 6B: https://www.microsoft.com/en-za/servicesagreement/. It recommends a third party..."
- Title: [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) — 2 comments
  > **Top comment:** "It’s an all in one MSP RMM will deploy Antivirus, Remote Desktop, security patching, Remote scripts and much more from one dashboard."
- Title: [Does NinjaRMM hold weight against other RMM in other opinions?](https://www.g2.com/discussions/30041-does-ninjarmm-hold-weight-against-other-rmm-in-other-opinions) — 2 comments
  > **Top comment:** "Yes it is, it’s very innovative and their team is always working towards improving their software"
- Title: [How do I make a script to block all users on a PC from executive .MSI / .exe files?](https://www.g2.com/discussions/28861-how-do-i-make-a-script-to-block-all-users-on-a-pc-from-executive-msi-exe-files) — 2 comments
  > **Top comment:** "Use Applocker, create a group policy and deploy that way. have a read up on it, and customise a policy, export it, and deploy it that way."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/device42-a-freshworks-company-vs-ninjaone)