# Best IT Asset Management Software *By [Tian Lin](https://research.g2.com/insights/author/tian-lin)* IT asset management (ITAM) software assists with IT asset lifecycle management. The central purpose of ITAM software is to create and maintain a database encompassing the company’s digital, physical, and virtual components. This allows IT teams to gain insight into the current state and capacity of the company’s infrastructure. IT managers can utilize this information to make long-term procurement plans for IT asset purchase, maintenance, disposal, and replacement. On top of building asset databases, ITAM tools often contain features to manage contracts, finances, and risks associated with inventory. Companies can further use these tools for software patching and policy governance. ITAM software ensures each connection is approved, properly formatted, and updated, thereby reducing security risks. Real-time monitoring features allow ITAM products to identify new connections and inform administrators of new and potentially unapproved devices. Some ITAM tools not only manage hardware but also contain the capabilities of [software asset management tools](https://www.g2crowd.com/categories/software-asset-management). To qualify for inclusion in the IT Asset Management category, a product must: - Create a central IT asset database that includes common physical IT assets such as workstations, laptops, servers, printers, routers, and various Internet of Things (IoT) devices - Report the status of each IT asset, including license, warranty, contract, lifecycle, and user information - Automatically discover or manually create new IT assets ## Top IT Asset Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [NinjaOne](https://www.g2.com/products/ninjaone/reviews) | 4.7/5.0 (4,673 reviews) | Live endpoint inventory with automated patch enforcement | "[Revolutionalised Our Workflows](https://www.g2.com/survey_responses/ninjaone-review-8785777)" | | 2 | [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) | 4.3/5.0 (486 reviews) | Lifecycle tracking inside ServiceNow ITSM workflows | "[A Practical Look at ServiceNow IT Asset Management - Strengths and Challenges](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12974892)" | | 3 | [Deel IT](https://www.g2.com/products/deel-it/reviews) | 4.8/5.0 (281 reviews) | Global device logistics for distributed contractors | "[Streamlines Global IT Management, But Watch for Fees](https://www.g2.com/survey_responses/deel-it-review-13118832)" | | 4 | [Atera](https://www.g2.com/products/atera/reviews) | 4.6/5.0 (1,210 reviews) | Per-technician RMM with unlimited endpoint patching | "[A practical way to coordinate technicians, users, and infrastructure work](https://www.g2.com/survey_responses/atera-review-13121276)" | | 5 | [TeamViewer](https://www.g2.com/products/teamviewer/reviews) | 4.5/5.0 (3,954 reviews) | Remote asset support with device monitoring | "[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)" | | 6 | [Tanium](https://www.g2.com/products/tanium/reviews) | 4.5/5.0 (69 reviews) | Real-time endpoint queries across large-scale infrastructure | "[Real-Time Endpoint Visibility and Powerful Automation in One Platform](https://www.g2.com/survey_responses/tanium-review-13128393)" | | 7 | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5.0 (1,295 reviews) | ITIL-aligned ticketing with integrated CMDB | "[User-Friendly No-Code Automation with Helpful API Integrations and Reporting](https://www.g2.com/survey_responses/freshservice-review-13141245)" | | 8 | [Flexera One](https://www.g2.com/products/flexera-one/reviews) | 4.3/5.0 (120 reviews) | License reconciliation with Technopedia normalization engine | "[Flexera One: A Powerful IT Asset Management Platform](https://www.g2.com/survey_responses/flexera-one-review-13144091)" | | 9 | [IT Glue](https://www.g2.com/products/it-glue/reviews) | 4.6/5.0 (707 reviews) | — | "[Centralized Documentation That Streamlines Support and Collaboration](https://www.g2.com/survey_responses/it-glue-review-12813006)" | | 10 | [HCL BigFix](https://www.g2.com/products/hcl-technologies-hcl-bigfix/reviews) | 4.5/5.0 (85 reviews) | — | "[Real-Time Visibility and Centralized Endpoint Management That Scales](https://www.g2.com/survey_responses/hcl-bigfix-review-12330404)" | --- ## What Are the Most Common Questions About IT Asset Management Software? *AI-generated · Last updated: May 26, 2026* ### What IT Asset Management providing WiFi-based phones with faxing and texting integration for small teams? Based on G2 reviews, small teams evaluating IT Asset Management software most often prioritize centralized visibility, easy setup, and the ability to manage devices and workflows from one place. Reviewers consistently mention that products in this category are most useful when they simplify day-to-day administration, reduce manual tracking, and support distributed work without adding complexity. According to verified users, strong integrations, straightforward interfaces, and faster onboarding matter more than broad feature claims alone. G2 reviewers mention that buyers should look for tools that keep asset records accurate, streamline onboarding and offboarding, and make it easier to track equipment, software, and support activity across locations. ### What highest rated IT Asset Management for small dental offices and tow businesses needing unified communications? Based on G2 reviews, smaller organizations typically value IT Asset Management software that is easy to learn, simple to deploy, and effective at keeping assets, users, and support work organized in one place. According to verified users, the most helpful products reduce spreadsheet work, improve visibility into assigned devices, and support faster issue resolution through centralized records. G2 reviewers mention that reliability, intuitive navigation, and responsive support are especially important for lean teams without dedicated platform specialists. In this category, highly rated tools tend to stand out when they help teams monitor inventory, document ownership, and stay current on hardware status without requiring heavy customization or a long setup cycle. ### What is the best IT Asset Management for founders making phone calls without disclosing personal cell numbers? Based on G2 reviews, [NinjaOne](https://www.g2.com/products/ninjaone/reviews) stands out as the strongest fit within this dataset because reviewers repeatedly highlight centralized management, remote support, and an easy-to-use interface that helps keep business operations separate and organized. According to verified users, founders and small teams tend to benefit most from software that simplifies device oversight, reduces manual processes, and supports work from anywhere through one platform. G2 reviewers mention that having asset visibility, remote access, and streamlined onboarding in a single tool makes it easier to manage operations professionally as a company grows. While reviews focus on IT management rather than calling workflows, ease of setup and centralized control are recurring strengths. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) – used for centralized endpoint management, remote access, patching, and asset visibility in growing teams ### Which IT Asset Management platforms allow answering calls from cell phone app via any location? Based on G2 reviews, this category data is centered on asset visibility, remote support, lifecycle tracking, and centralized IT operations rather than mobile calling workflows. According to verified users, the most relevant strengths buyers mention are remote management, support for distributed teams, and the ability to monitor and manage devices from anywhere. G2 reviewers mention that products such as NinjaOne, Deel IT, and Atera help teams support remote staff, manage global devices, and maintain visibility across multiple locations. However, the reviews provided do not specifically confirm cell phone app call answering capabilities. For this question, buyers should treat remote accessibility and distributed device management as supported review themes, while validating telephony-specific workflows directly in product evaluations. ### Which IT Asset Management systems solve dropped calls and calls routing to voicemail automatically? Based on G2 reviews, the strongest documented value in this category is operational visibility rather than direct telephony troubleshooting. According to verified users, these systems are most often praised for tracking hardware, software, device health, and support workflows in one place. G2 reviewers mention that centralized dashboards, proactive monitoring, and remote troubleshooting can help teams identify infrastructure or endpoint issues faster, which may indirectly improve service continuity. Still, the review data does not specifically verify dropped-call remediation or voicemail routing automation. Buyers asking this question should focus on products that reviewers describe as reliable, easy to monitor, and strong at issue detection, then confirm any voice-routing capabilities separately during demos or trials. ### Which IT Asset Management tools reduce reliability issues where phone system goes down during internet interruption? Based on G2 reviews, users in this category consistently value products that improve resilience through centralized management, monitoring, and better visibility into device and network-related issues. According to verified users, tools that reduce manual oversight and help teams respond faster to outages are especially useful in distributed environments. G2 reviewers mention proactive alerts, centralized dashboards, and automation as common advantages because they help IT teams spot failures, patch endpoints, and troubleshoot remotely before problems spread. That said, the review set does not directly confirm internet-failover or phone-system continuity features. Buyers concerned about interruption risk should prioritize platforms with strong monitoring and incident visibility, then verify communications failover requirements outside the review evidence. ### What IT Asset Management adopted by founders and account executives for ease of connecting multiple locations? Based on G2 reviews, teams connecting multiple locations tend to prefer software that centralizes inventory, support, and asset data so everyone works from the same source of truth. According to verified users, the biggest benefit is reducing fragmentation across spreadsheets, emails, and disconnected tools. G2 reviewers mention that products in this category are most effective when they support remote access, distributed device oversight, and straightforward onboarding for growing organizations. Review themes consistently point to easier collaboration, faster troubleshooting, and clearer ownership records when locations are managed in one platform. For founders and account-facing teams, the main buyer value is simplicity: software that keeps assets visible, current, and manageable across offices without creating extra administrative burden. ### What most trusted IT Asset Management by IT operations managers and system administrators based on user reviews? Based on G2 reviews, trust in this category is most often tied to visibility, reliability, and ease of managing assets at scale. According to verified users, products earn confidence when they centralize inventory, reduce spreadsheet dependence, and make it easier to track ownership, lifecycle status, and support history. G2 reviewers mention that trusted platforms also stand out for responsive support, straightforward setup, and integrations that keep data current across systems. Within this review set, buyers repeatedly praise solutions that improve operational consistency and reduce manual effort. For IT operations managers and system administrators, the most trusted options are the ones reviewers describe as dependable in daily use and effective at creating a clear, shared view of the environment. **Here are some of the top-rated products on G2:** - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) – chosen for centralized endpoint management, patching, remote support, and strong day-to-day usability - [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) – used for lifecycle visibility, compliance tracking, reporting, and integration with broader IT workflows - [Atera](https://www.g2.com/products/atera/reviews) – valued for all-in-one monitoring, ticketing, automation, and managing many devices from one platform ### What should small business owners evaluate when choosing IT Asset Management for reliability and connectivity? Based on G2 reviews, small business owners should evaluate how well the software keeps asset information accurate, supports remote environments, and simplifies daily operations. According to verified users, the most important factors are ease of setup, intuitive navigation, centralized records, and the ability to monitor and manage devices without relying on scattered spreadsheets or multiple tools. G2 reviewers mention that strong integrations, clear reporting, and responsive support also matter because they reduce friction as teams grow. Reliability in this category is usually reflected through stable performance, faster issue visibility, and easier troubleshooting. Buyers should also check whether the platform fits their actual workflow, since some reviewers note that advanced customization and reporting can require more effort. ### What IT Asset Management used by founders for simple setup launching within one hour? Based on G2 reviews, founders looking for fast setup should focus on products reviewers describe as easy to deploy, intuitive to navigate, and quick to adopt without heavy technical overhead. According to verified users, the best early-stage fit is software that centralizes assets and support processes while minimizing training needs. G2 reviewers mention quick onboarding, clean interfaces, and immediate operational visibility as major advantages for lean teams. Across this dataset, users repeatedly value platforms that reduce manual tracking and let teams get productive quickly after setup. For founders, the strongest buying signal is not feature volume but how quickly the system starts delivering clarity on devices, ownership, and lifecycle management with minimal administrative friction. ## G2 Grid® for IT Asset Management Software ![G2 Grid® for IT Asset Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/it-asset-management/grids.png?focus%5B%5D=25671&focus%5B%5D=152661&focus%5B%5D=1621548&focus%5B%5D=16222&focus%5B%5D=2397&focus%5B%5D=2864&focus%5B%5D=14979&focus%5B%5D=41823) Highlighted products: NinjaOne, ServiceNow IT Asset Management, Deel IT, Atera, TeamViewer, Freshservice, Tanium, and IT Glue. Underlying data: [Grid® JSON](https://www.g2.com/categories/it-asset-management/grids.json?focus%5B%5D=ninjaone&focus%5B%5D=servicenow-it-asset-management&focus%5B%5D=deel-it&focus%5B%5D=atera&focus%5B%5D=teamviewer&focus%5B%5D=freshservice&focus%5B%5D=tanium&focus%5B%5D=it-glue) ## How Many IT Asset Management Software Products Does G2 Track? **Total Products under this Category:** 253 ### Category Stats (Jul 2026) - **Average Rating**: 4.5/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Tanium (+0.61%) - Among all products in this category, Tanium recorded the largest rating increase compared to last month *Last updated: July 23, 2026* ## How Does G2 Rank IT Asset Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 20,700+ Authentic Reviews - 253+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. --- **Sponsored** ### Reftab Reftab is built for modern IT teams who want a powerful and flexible solution to manage hardware and software in one place. Since 2013, IT teams have relied on Reftab to track, manage, and automate their hardware and software asset management — with over 1.8 million assets currently managed on the platform. That track record shows up in the recognition. Reftab has earned awards year after year, including Forbes Best in Class, Gartner IT Management Category Leadership, and Capterra awards for Best Value and Ease of Use. The platform covers the full asset lifecycle — from procurement and assignment through offboarding and retirement — with automation built in at every stage. Reftab connects with the tools your team already uses. These integrations trigger workflows, reduce manual steps, and keep your environment audit-ready without extra effort. Whether you're managing 500 assets or 50,000, Reftab gives IT the visibility and control to make confident decisions. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1391&secure%5Bchosen_at%5D=2026-07-24T12%3A09%3A15Z&secure%5Bdisplayable_resource_id%5D=1391&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1391&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=72503&secure%5Bresource_id%5D=1391&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=llm_category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fit-asset-management&secure%5Btoken%5D=a13748308facfdb1ecab2c02ee7deb95bae7017fa4848e16b314b76991136d0f&secure%5Burl%5D=https%3A%2F%2Fwww.reftab.com%2Fbook-demo%3Futm_source%3Dg2%26utm_medium%3Dcpc&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated IT Asset Management Software Products in 2026? ### 1. [NinjaOne](https://www.g2.com/products/ninjaone/reviews) NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console. Nearly 40,000 customers across 140+ countries use NinjaOne to replace fragmented point tools with one platform built to scale. The platform brings together the core work of modern IT operations: endpoint management, autonomous patch management, vulnerability management, endpoint and SaaS backup, remote access, and IT service desk. Teams monitor and control Windows, macOS, Linux, mobile, and virtual devices in one place, automate routine work with policy-based automation and human-centered AI, and cut the cost and risk that come from running many disconnected tools. NinjaOne serves internal IT teams and MSPs alike, from lean IT departments to mid-market and large enterprise organizations managing distributed, multi-site environments. Common uses include consolidating IT tooling, automating patching for security and compliance, managing distributed and hybrid workforces, improving endpoint visibility, and strengthening backup and ransomware readiness. NinjaOne has maintained a 98 percent customer satisfaction score for more than five years, backed by free unlimited onboarding and 24/7 support in seven languages. Organizations that move to NinjaOne report replacing four or more separate tools with the single platform. NinjaOne is FedRAMP Moderate Authorized and SOC 2 Type II and Type III compliant, and supports audit-ready compliance evidence across frameworks including CMMC, ISO 27001, and HIPAA. The mission behind the platform is simple: unify IT to simplify work, giving IT teams better tools and employees a great technology experience at work. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,673 **How Do G2 Users Rate NinjaOne?** - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.7/10 (Category avg: 8.2/10) **Who Is the Company Behind NinjaOne?** - **Seller:** [NinjaOne](https://www.g2.com/sellers/ninjaone) - **Company Website:** https://www.ninjaone.com/ - **Year Founded:** 2013 - **HQ Location:** Austin, Texas - **Twitter:** @NinjaOne (3,607 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6436301/ (2,376 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Owner - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 47% Mid-Market, 45% Small-Business #### What Are NinjaOne's Pros and Cons? **Pros:** - Ease of Use (1373 reviews) - Automation (909 reviews) - Remote Access (867 reviews) - Features (852 reviews) - Customer Support (733 reviews) **Cons:** - Missing Features (792 reviews) - Improvement Needed (424 reviews) - Limited Features (396 reviews) - Needs Improvement (362 reviews) - Feature Issues (306 reviews) ### What Do G2 Reviewers Say About NinjaOne? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of NinjaOne, streamlining asset management and automating essential tasks effortlessly. - Users praise the **powerful automation** capabilities of NinjaOne, enhancing efficiency and simplifying device management. - Users appreciate the **easy navigation and dashboard** of NinjaOne, facilitating quick device management and monitoring. - Users praise NinjaOne for its **automated updates and efficient alerts** , significantly simplifying server management and saving time. - Users value the **excellent customer support** from NinjaOne, noting quick access to knowledgeable staff and practical solutions. **Cons:** - Users feel the **missing features** limit functionality, particularly lacking client and customer portal capabilities. - Users find the **search function lacking** , and the interface can confuse end users with unclear icons. - Users find NinjaOne has **limited features** , especially in mobile app functionality and device management options. - Users find that NinjaOne needs **improvement in search functionality** and a better ticketing dashboard for efficiency tracking. - Users report facing **feature issues** with function settings and a lack of adequate role-based controls in NinjaOne. #### What Are Recent G2 Reviews of NinjaOne? **"[Your all-in-one remote desktop solution](https://www.g2.com/survey_responses/ninjaone-review-9646498)"** **Rating:** 4.5/5.0 stars *— Marcin K.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-9646498) --- **"[Revolutionalised Our Workflows](https://www.g2.com/survey_responses/ninjaone-review-8785777)"** **Rating:** 5.0/5.0 stars *— Drew B.* [Read full review](https://www.g2.com/survey_responses/ninjaone-review-8785777) --- #### What Are G2 Users Discussing About NinjaOne? - [What is NinjaOne (formerly NinjaRMM) used for?](https://www.g2.com/discussions/what-is-ninjaone-formerly-ninjarmm-used-for) - 2 comments - [Does Office 365 Backup your data?](https://www.g2.com/discussions/does-office-365-backup-your-data) - 3 comments - [What does Dropsuite Backup?](https://www.g2.com/discussions/what-does-dropsuite-backup) - 1 comment ### 2. [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) Visibility into all your IT assets should not be as difficult as most find it to be. Spreadsheets and standalone tools are no match for the complexity of today’s IT asset landscape spanning software, hardware, cloud and AI services. ServiceNow ITAM is your solution for the complete asset lifecycle for all IT assets. Asset Managers can be overwhelmed with requests and monotonous activities. Automate tasks from procurement to end-of-life actions with help from ServiceNow AI Agents. Build reliable asset data, like contracts, costs and compliance while using the power of the CMDB. ServiceNow ITAM provides workspaces tailored for asset managers. Gain visibility and control to respond to business questions and for seamless collaboration across functions. **Average Rating:** 4.3/5.0 **Total Reviews:** 486 **How Do G2 Users Rate ServiceNow IT Asset Management?** - **Ease of Use:** 8.2/10 (Category avg: 8.9/10) - **Quality of Support:** 8.6/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.4/10 (Category avg: 8.2/10) **Who Is the Company Behind ServiceNow IT Asset Management?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 53% Enterprise, 19% Mid-Market #### What Are ServiceNow IT Asset Management's Pros and Cons? **Pros:** - Asset Management (45 reviews) - Ease of Use (22 reviews) - Integrations (19 reviews) - Tracking (15 reviews) - Features (11 reviews) **Cons:** - Learning Curve (15 reviews) - Expensive (14 reviews) - Complexity (7 reviews) - Difficult Setup (7 reviews) - Insufficient Information (5 reviews) ### What Do G2 Reviewers Say About ServiceNow IT Asset Management? *AI-generated summary from verified user reviews* **Pros:** - Users value the **software license optimization** features of ServiceNow IT Asset Management, significantly reducing costs and waste. - Users find ServiceNow IT Asset Management very **easy to use** , effectively managing assets and simplifying complex software processes. - Users value the **seamless integrations** of ServiceNow IT Asset Management, enhancing efficiency and streamlining operations significantly. - Users value the **helpful tracking of IT assets** in ServiceNow IT Asset Management, enhancing efficiency and accuracy. - Users value the **robust features** of ServiceNow IT Asset Management for optimizing licenses and enhancing asset tracking. **Cons:** - Users note a **significant learning curve** with ServiceNow IT Asset Management, making adoption and implementation challenging. - Users find ServiceNow IT Asset Management **too expensive** , especially for small companies with limited budgets and needs. - Users find **complexity in initial setup and licensing** , making implementation and configuration challenging without expert support. - Users find the **difficult setup** and complex integrations frustrating, requiring significant time and effort to manage effectively. - Users express frustration over the **insufficient information** regarding setup and customization options in ServiceNow IT Asset Management. #### What Are Recent G2 Reviews of ServiceNow IT Asset Management? **"[A Practical Look at ServiceNow IT Asset Management - Strengths and Challenges](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12974892)"** **Rating:** 4.5/5.0 stars *— Ganesh G.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-12974892) --- **"[End-to-End IT Asset Visibility That Speeds Troubleshooting and Smarter Decisions](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-13047951)"** **Rating:** 4.5/5.0 stars *— Shubhangi G.* [Read full review](https://www.g2.com/survey_responses/servicenow-it-asset-management-review-13047951) --- #### What Are G2 Users Discussing About ServiceNow IT Asset Management? - [What is ServiceNow IT Asset Management used for?](https://www.g2.com/discussions/what-is-servicenow-it-asset-management-used-for) - 1 comment, 1 upvote ### 3. [Deel IT](https://www.g2.com/products/deel-it/reviews) Deel IT is a global IT management platform that helps organizations provision, secure, support, and recover employee devices and software across distributed teams. It enables IT teams to manage the full device and access lifecycle for remote and international employees, with onboarding and offboarding actions triggered automatically through connected HR systems. Devices arrive ready to use with predefined security, applications, and access controls, and are recovered and secured when employees leave. Deel IT supports operations in more than 130 countries and replaces manual coordination across vendors, regions, and tools with centralized workflows and shared visibility across IT and HR. Key capabilities and value include: - Device lifecycle management: Centralized ordering, shipping, tracking, repairs, recovery, storage, and reuse of laptops and accessories with real-time inventory visibility, supported by a 99.1% on-time delivery rate. - Global device recovery: Coordinated collection, wiping, storage, and redeployment of devices worldwide, with a 96% global device recovery rate. - Mobile device management (MDM): Automated enrollment, policy enforcement, remote locking, and device wiping to maintain compliance and consistency across all company-owned devices. - Security and endpoint protection: Built-in endpoint monitoring, encryption, and threat prevention help protect company data across distributed environments. - Access and identity management: Single sign-on, multi-factor authentication, and automated access provisioning and revocation ensure employees have appropriate access throughout their lifecycle. - Software and app provisioning: Applications and licenses are assigned, updated, and removed automatically based on employee status. - Global IT support: 24/7 employee-facing support provides troubleshooting and device assistance across regions and time zones. - HR-connected automation: Onboarding and offboarding workflows sync with HR systems to reduce handoffs and manual work. Deel IT is used by IT managers, system administrators, and People Ops teams who need centralized control, security, and visibility as their workforce scales globally. **Average Rating:** 4.8/5.0 **Total Reviews:** 281 **How Do G2 Users Rate Deel IT?** - **Ease of Use:** 9.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.6/10 (Category avg: 8.2/10) **Who Is the Company Behind Deel IT?** - **Seller:** [Deel](https://www.g2.com/sellers/deel) - **Company Website:** https://www.deel.com/ - **Year Founded:** 2019 - **HQ Location:** San Francisco, California - **Twitter:** @deel (30,540 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/deel/ (9,619 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Interpreter - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Mid-Market, 44% Small-Business #### What Are Deel IT's Pros and Cons? **Pros:** - Ease of Use (294 reviews) - Simple (100 reviews) - Intuitive (97 reviews) - Customer Support (58 reviews) - User Interface (50 reviews) **Cons:** - Expensive (46 reviews) - Improvement Needed (44 reviews) - Insufficient Information (37 reviews) - Missing Features (37 reviews) - Slow Performance (33 reviews) ### What Do G2 Reviewers Say About Deel IT? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Deel IT, finding it simplifies tracking hours and invoicing. - Users appreciate the **user-friendly interface** of Deel IT, finding it easy to navigate and manage funds effortlessly. - Users find Deel IT to be **intuitive and easy to navigate** , making management and tracking a breeze. - Users commend Deel IT for its **attentive and responsive customer support** , ensuring quick and effective solutions throughout their experience. - Users praise the **clean and responsive interface** of Deel IT, enhancing their overall experience and productivity. **Cons:** - Users find Deel IT to be **too expensive** due to high withdrawal and conversion fees impacting their experience. - Users find the **insights tab lacking accuracy** , leading to confusion in expenses and payment categorization. - Users find the **insufficient information** in the insights tab and taxation guidance frustrating and unhelpful. - Users find the **missing features** frustrating, noting lack of options and confusing functionality for their specific needs. - Users experience **slow performance** with Deel IT, noting long load times and occasional delays in responses. #### What Are Recent G2 Reviews of Deel IT? **"[Streamlines Global IT Management, But Watch for Fees](https://www.g2.com/survey_responses/deel-it-review-13118832)"** **Rating:** 4.5/5.0 stars *— rakesh j.* [Read full review](https://www.g2.com/survey_responses/deel-it-review-13118832) --- **"[Facilitate International Payments with Efficiency](https://www.g2.com/survey_responses/deel-it-review-13120639)"** **Rating:** 5.0/5.0 stars *— Samuel G.* [Read full review](https://www.g2.com/survey_responses/deel-it-review-13120639) --- ### 4. [Atera](https://www.g2.com/products/atera/reviews) The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, advanced reporting and automation- thus empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Introducing Robin by Atera: It isn’t another IT solution, it’s a transformation in how organization scale IT. This evolution paves the way for Autonomous IT, shifting the modus operandi from reactive or routine automation to proactive and preemptive action. (1) Cut 40% of your IT workload: Eliminate 100% of tasks that drain your team’s time. Robin doesn’t just assist, it acts and resolves. (2) Always-on. No downtime: Deliver 24/7/365 IT support, no vacations, no sick leave. (3) A personal IT tech for every employee: Intelligent, context-aware AI agent that understands your environment, adapts to each user, responds instantly, and resolves autonomously. Plus, early-adopters have said it’s also quite polite. Atera is pioneering the shift from automation to AI-powered autonomy in IT. With our AI agents, IT teams can offload repetitive tasks, resolve issues faster, ensure better service, and focus on strategy rather than fix/break or firefighting. We maintain the highest security and compliance standards and follow responsible AI frameworks, ensuring our AI can be a trusted extension of your IT team. Trusted by over 13K customers in 120+ countries, Atera offers a scalable solution enabling organizations to drive sustainable growth and maximize organizational efficiency. Discover how Atera can help you achieve unparalleled IT efficiency. Try Atera free for 30 days at: www.atera.com **Average Rating:** 4.6/5.0 **Total Reviews:** 1,210 **How Do G2 Users Rate Atera?** - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.1/10 (Category avg: 8.2/10) **Who Is the Company Behind Atera?** - **Seller:** [Atera](https://www.g2.com/sellers/atera) - **Company Website:** https://www.atera.com - **Year Founded:** 2011 - **HQ Location:** Tel Aviv - **Twitter:** @AteraCloud (1,675 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/98739/ (415 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 55% Small-Business, 30% Mid-Market #### What Are Atera's Pros and Cons? **Pros:** - Ease of Use (386 reviews) - Automation (273 reviews) - Features (260 reviews) - Efficiency (210 reviews) - Monitoring (184 reviews) **Cons:** - Missing Features (161 reviews) - Limited Features (135 reviews) - Improvement Needed (96 reviews) - Needs Improvement (91 reviews) - Feature Issues (84 reviews) ### What Do G2 Reviewers Say About Atera? *AI-generated summary from verified user reviews* **Pros:** - Users find Atera to be incredibly **easy to use** , streamlining workstation and server management in one place. - Users value the **powerful automation tools** of Atera, enabling efficient workstation and server management through scripts and remote access. - Users appreciate the **all-in-one dashboard** of Atera, which streamlines their workflow and enhances productivity drastically. - Users value the **efficiency** of Atera, noting its automation and ease of use streamline their device management. - Users appreciate Atera's **proactive monitoring** , enhancing efficiency with a seamless all-in-one dashboard for better workflow. **Cons:** - Users note **missing features** like checklists and insufficient alert context, complicating their overall Atera experience. - Users find the **limited features** of Atera restrictive, especially in the mobile app and billing options. - Users report that **improvement is needed** in Atera's interface changes and remote access reliability, impacting workflows. - Users note that **report loading times and limited customization** can hinder efficiency and usability within Atera. - Users highlight **feature issues** with Atera, including inconvenient billing increments and disruptive interface changes. #### What Are Recent G2 Reviews of Atera? **"[Atera boosts productivity with automations, WhatsApp, and reports](https://www.g2.com/survey_responses/atera-review-13106823)"** **Rating:** 5.0/5.0 stars *— Fabian M.* [Read full review](https://www.g2.com/survey_responses/atera-review-13106823) --- **"[A practical way to coordinate technicians, users, and infrastructure work](https://www.g2.com/survey_responses/atera-review-13121276)"** **Rating:** 4.5/5.0 stars *— Alamgir H.* [Read full review](https://www.g2.com/survey_responses/atera-review-13121276) --- #### What Are G2 Users Discussing About Atera? - [What is Atera used for?](https://www.g2.com/discussions/what-is-atera-used-for) - 1 comment - [What is the best RMM tool?](https://www.g2.com/discussions/what-is-the-best-rmm-tool) - 1 comment - [Is atera safe?](https://www.g2.com/discussions/is-atera-safe) - 2 comments - [What is atera RMM?](https://www.g2.com/discussions/what-is-atera-rmm) - 1 comment - [What is atera software?](https://www.g2.com/discussions/what-is-atera-software) - 1 comment ### 5. [TeamViewer](https://www.g2.com/products/teamviewer/reviews) TeamViewer is a leading provider of remote connectivity software for individuals and businesses of all sizes. Our remote software enables companies across various industries to enhance their efficiency and achieve their business goals by digitally transforming their processes. We offer a selection of bespoke solutions: TeamViewer Tensor, our enterprise remote connectivity solution, enables businesses to connect, manage, and protect computers, mobile devices, and embedded platforms – on site and around the globe. TeamViewer Remote, our remote access and support solution, enables secure access to devices for remote support in small and medium-sized businesses. A free version of TeamViewer Remote is available for personal use. TeamViewer is actively working to shape the digital revolution by innovating in the fields of augmented reality (AR) and the Internet of Things (IoT). Our AR platform, Frontline, brings digital technology onto the shop floor with industrial AR solutions designed to optimize manual processes. Strategic partnerships and software integrations with other industry leaders such as SAP, Google, and Microsoft let us provide our customers with a seamless experience, regardless of their device or operating system. Since TeamViewer was founded in Göppingen, Germany, in 2005, our solutions have been installed on more than 2.5 billion devices worldwide. For more information, visit www.teamviewer.com. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,954 **How Do G2 Users Rate TeamViewer?** - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 8.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.5/10 (Category avg: 8.2/10) **Who Is the Company Behind TeamViewer?** - **Seller:** [TeamViewer](https://www.g2.com/sellers/teamviewer) - **Company Website:** https://www.teamviewer.com - **Year Founded:** 2005 - **HQ Location:** Goppingen - **Twitter:** @TeamViewer (48,070 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3479536/ (2,769 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, IT Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Small-Business, 35% Mid-Market #### What Are TeamViewer's Pros and Cons? **Pros:** - Ease of Use (518 reviews) - Remote Access (428 reviews) - Remote Control (343 reviews) - Easy Access (278 reviews) - Remote Work (277 reviews) **Cons:** - Connection Issues (181 reviews) - Connectivity Issues (147 reviews) - Expensive (138 reviews) - Slow Performance (134 reviews) - Remote Access Issues (122 reviews) ### What Do G2 Reviewers Say About TeamViewer? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of TeamViewer, appreciating its flexible interface and accessible features for collaboration. - Users appreciate the **ease of use** and reliable connections TeamViewer offers, making remote access seamless and effective. - Users value the **ease of use** of TeamViewer for reliable remote access and seamless technical support. - Users appreciate the **easy access** of TeamViewer, enabling seamless control and support across all devices. - Users find TeamViewer's **remote access capabilities** invaluable for virtual meetings and seamless collaboration without platform limitations. **Cons:** - Users often face **connection issues** with TeamViewer, leading to frustrations in maintaining stable connections during use. - Users experience **connectivity issues** with TeamViewer, leading to difficulties during connections and affecting performance. - Users find TeamViewer's pricing to be **quite steep** , especially when considered against its competitors' offerings. - Users often experience **slow performance** during screenshare, particularly with weak internet connections affecting usability. - Users find **remote access issues** with TeamViewer frustrating, often struggling with connectivity and confusing control panels. #### What Are Recent G2 Reviews of TeamViewer? **"[TeamViewer’s Global Culture and Expanding Digital Workplace Vision](https://www.g2.com/survey_responses/teamviewer-review-13087488)"** **Rating:** 4.5/5.0 stars *— Vrinda M.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13087488) --- **"[Reliable Tool for Remote Support and Collaboration](https://www.g2.com/survey_responses/teamviewer-review-13109863)"** **Rating:** 4.5/5.0 stars *— Ayush J.* [Read full review](https://www.g2.com/survey_responses/teamviewer-review-13109863) --- #### What Are G2 Users Discussing About TeamViewer? - [What are the unique benefits of using TeamViewer Remote for remote access and support?](https://www.g2.com/discussions/what-are-the-unique-benefits-of-using-teamviewer-remote-for-remote-access-and-support) - 2 comments, 1 upvote - [How is TeamViewer Remote being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-teamviewer-remote-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is TeamViewer used for?](https://www.g2.com/discussions/what-is-teamviewer-used-for) - 2 comments - [Do hackers use TeamViewer?](https://www.g2.com/discussions/teamviewer-do-hackers-use-teamviewer) - 2 comments - [What is TeamViewer tensor?](https://www.g2.com/discussions/teamviewer-engage-what-is-teamviewer-tensor) ### 6. [Tanium](https://www.g2.com/products/tanium/reviews) Trusted by 40% of the Fortune 100, 8 of the top 10 U.S. Banks, and all 6 branches of the U.S. Armed Forces. Tanium is the platform the world's most security-conscious organizations trust. The Tanium Autonomous IT Platform unifies endpoint management and security on a single, unified platform. Driven by real-time intelligence and generative, agentic, and predictive AI, Tanium ensures every insight and automation is based on accurate, trustworthy data so IT operations and security teams can act faster, stay resilient, and drive better business outcomes with confidence. Built on Tanium’s patented Linear Chain Architecture, teams can deploy trusted automation progressively, then execute actions safely at speed and scale - without scans or manual workflows. Continuous visibility across IT, mobile, OT, and cloud environments helps organizations accelerate decision agility, save costs through integrated automation, and strengthen resilience with closed-loop security. **Average Rating:** 4.5/5.0 **Total Reviews:** 69 **How Do G2 Users Rate Tanium?** - **Ease of Use:** 8.5/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.2/10 (Category avg: 8.2/10) **Who Is the Company Behind Tanium?** - **Seller:** [Tanium](https://www.g2.com/sellers/tanium) - **Company Website:** https://www.tanium.com/ - **Year Founded:** 2007 - **HQ Location:** Emeryville, CA - **Twitter:** @Tanium (7,243 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2109024/ (2,333 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 50% Enterprise, 31% Mid-Market #### What Are Tanium's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Features (7 reviews) - Reliability (4 reviews) - Security (4 reviews) - Visibility (4 reviews) **Cons:** - Learning Curve (4 reviews) - Complexity (3 reviews) - Limited Features (3 reviews) - Insufficient Information (2 reviews) - Needs Improvement (2 reviews) ### What Do G2 Reviewers Say About Tanium? *AI-generated summary from verified user reviews* **Pros:** - Users find **ease of use** in Tanium, particularly for scheduling patches and managing large infrastructures efficiently. - Users appreciate the **speed and clarity** of Tanium, enabling real-time insights and efficient problem-solving across endpoints. - Users value the **reliable real-time visibility** of Tanium, enhancing operational excellence and facilitating quick decision-making. - Users value Tanium for its **exceptional security capabilities** , providing real-time visibility and effective endpoint management solutions. - Users value the **real-time visibility** Tanium provides, enhancing their ability to manage endpoints effectively and proactively. **Cons:** - Users find the **learning curve of Tanium steep** , often overwhelmed by its complexity and lacking clear onboarding resources. - Users find the **complexity** of Tanium challenging, especially for those new to cybersecurity and on-premise management. - Users are frustrated with the **limited features** , especially regarding Linux compatibility and troubleshooting processes. - Users feel that the **insufficient information** and onboarding resources hinder effective navigation and increase troubleshooting time. - Users find that Tanium's **learning curve and onboarding resources need improvement** , impacting initial experience and workflow efficiency. #### What Are Recent G2 Reviews of Tanium? **"[Real-Time Endpoint Visibility and Powerful Automation in One Platform](https://www.g2.com/survey_responses/tanium-review-13128393)"** **Rating:** 4.0/5.0 stars *— syed i.* [Read full review](https://www.g2.com/survey_responses/tanium-review-13128393) --- **"[Real-Time Visibility and Fast Global Remediation with Tanium](https://www.g2.com/survey_responses/tanium-review-12961686)"** **Rating:** 4.5/5.0 stars *— Aswindev P.* [Read full review](https://www.g2.com/survey_responses/tanium-review-12961686) --- ### 7. [Freshservice](https://www.g2.com/products/freshservice/reviews) Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,295 **How Do G2 Users Rate Freshservice?** - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10) **Who Is the Company Behind Freshservice?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** https://www.freshworks.com/ - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 61% Mid-Market, 21% Enterprise #### What Are Freshservice's Pros and Cons? **Pros:** - Ease of Use (158 reviews) - Features (89 reviews) - Automation (75 reviews) - Ticketing System (67 reviews) - Ticket Management (61 reviews) **Cons:** - Missing Features (54 reviews) - Limited Features (42 reviews) - Learning Curve (36 reviews) - Limited Customization (33 reviews) - Ticketing Issues (27 reviews) ### What Do G2 Reviewers Say About Freshservice? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management. - Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities. - Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes. - Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience. - Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes. **Cons:** - Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities. - Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management. - Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration. - Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs. - Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management. #### What Are Recent G2 Reviews of Freshservice? **"[User-Friendly No-Code Automation with Helpful API Integrations and Reporting](https://www.g2.com/survey_responses/freshservice-review-13141245)"** **Rating:** 5.0/5.0 stars *— Shubham C.* [Read full review](https://www.g2.com/survey_responses/freshservice-review-13141245) --- **"[Powerful Ticketing, SLAs, Automations, and Analytics That Boost Agent Organization](https://www.g2.com/survey_responses/freshservice-review-12805161)"** **Rating:** 4.0/5.0 stars *— Davi A.* [Read full review](https://www.g2.com/survey_responses/freshservice-review-12805161) --- #### What Are G2 Users Discussing About Freshservice? - [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote ### 8. [Flexera One](https://www.g2.com/products/flexera-one/reviews) Flexera One is a SaaS-based IT management solution designed with and for organizations like yours with highly complex hybrid environments. With Flexera One, you can visualize your entire estate and make data-driven decisions from on-premise to SaaS to the cloud. IT Visibility Flexera One’s IT Visibility solution delivers the most comprehensive and clear view of your IT estate. Discovery and normalization—gain consistent, reliable data and take control of assets to draw valuable insights across software, hardware, SaaS and cloud. Data enrichment—enhance your IT inventory data with market intelligence that improves your decision-making abilities, via Technopedia—the largest and most trusted IT asset information source in the world. Unified data visualization—simplify the view of your environment with clear understanding and analytic that provide context for business initiatives spanning your entire IT estate. IT Asset Management Flexera One’s IT asset management (ITAM) starts with knowing what you have in your IT ecosystem—across hardware, software, SaaS, cloud, containers, clusters and virtual technologies. Optimized for today’s digital business, find the evidence required to determine license consumption, such as IBM sub-capacity requirements. Software asset management— Flexera One is the only SAM solution to solve the exponentiality of licensing with depth, breadth, algorithms and automation required to truly create a trusted and accurate license position. Hardware asset management— manage the hardware you own or lease, no matter where it is. Make critical hardware lifecycle decisions to support user productivity, business continuity and make the most of your hardware investments. SaaS management— get a current and complete picture of SaaS usage to support your business stakeholders while optimizing SaaS spend with all your vendors. Take action by discovering shadow SaaS, removing redundant applications and optimizing subscriptions based on actual usage automatically. Software request and reharvest— proactively reduce the sprawl and provide end users with a catalog of approved software, SaaS and cloud instances–helping you get them within guard rails while enabling the business to be agile and innovative. Reclaim unused technology to avoid future costs. Integrate with ITSM providers so you can meet users where they are and provide a seamless end-user experience. Cloud Cost Optimization Flexera One offers a unique approach to cloud cost optimization that enables cloud governance teams to work collaboratively with business units and cloud resource owners to optimize spend. With Flexera One, you get a comprehensive set of cloud cost optimization capabilities designed to easily reduce costs across your entire cloud environment. Cloud Cost Management— Get visibility into cloud usage and costs for all your cloud accounts. You can evaluate and report on your most cost-effective regions and instance sizes, and dive deep into public and private cloud costs by application, category, business unit, cost center, department or team. You also can allocate costs for chargeback and showback with complete backup and justification. Cloud Governance— Flexera One offers a powerful policies engine that enables your cloud governance teams to manage and control hybrid cloud use with out-of-the-box and custom policies to automate governance of costs, operations, security and compliance. Cloud Migration and Modernization Successful IT modernization requires proper analysis, prioritization and planning. Flexera One’s Cloud Migration and Modernization provides the actionable intelligence you need to optimize your cloud modernization and migration—no matter where you are on your cloud journey. Cloud Migration Planning— Flexera one gives you the actionable intelligence needed to optimize your on-premises to cloud migration journey from start to finish with full context visibility into business services. Cloud Cost Assessment — Flexera One provides comprehensive workload assessments to show you which cloud type, provider, custom instance choice, buying type and resource provisioning are best for your workload, budget and performance requirements—all to optimize your cloud cost savings. Workload Placement — Cloud migration and modernization provides comprehensive workload assessments for full visibility into your current workloads, so you can prioritize and identify which providers are best for your performance requirements to ensure successful migration of workloads to the cloud. **Average Rating:** 4.3/5.0 **Total Reviews:** 120 **How Do G2 Users Rate Flexera One?** - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Quality of Support:** 8.1/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.4/10 (Category avg: 8.2/10) **Who Is the Company Behind Flexera One?** - **Seller:** [Flexera](https://www.g2.com/sellers/flexera) - **Year Founded:** 2008 - **HQ Location:** Itasca, IL - **Twitter:** @flexera (4,737 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/574962/ (2,072 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Analyst, Consultant - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 74% Enterprise, 18% Mid-Market #### What Are Flexera One's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Features (47 reviews) - Integrations (37 reviews) - Product Quality (36 reviews) - Visibility (35 reviews) **Cons:** - Complexity (37 reviews) - Difficult Learning (35 reviews) - Learning Curve (31 reviews) - Complex Setup (25 reviews) - Difficult Setup (23 reviews) ### What Do G2 Reviewers Say About Flexera One? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Flexera One, thanks to its intuitive interface and streamlined functionality. - Users value the **unified dashboard** of Flexera One, which simplifies management of on-premises and cloud environments. - Users value the **easy integration** with multiple systems, enhancing data visibility and workflow across IT environments. - Users appreciate the **high product quality** of Flexera One, noting its user-friendly design and seamless integrations. - Users value the **unified visibility** of Flexera One, simplifying IT management across software, hardware, and cloud assets. **Cons:** - Users face a **steep learning curve** with Flexera One due to its complex setup and initial implementation challenges. - Users find the **difficult learning curve** of Flexera One challenging, especially with advanced features and initial onboarding. - Users find the **learning curve steep** , with an overwhelming UI and complex onboarding that requires improvements. - Users face a **complex setup** process, requiring significant resources and technical expertise for effective implementation. - Users often face a **difficult setup** due to complex implementation and integration with existing systems. #### What Are Recent G2 Reviews of Flexera One? **"[Flexera One: A Powerful IT Asset Management Platform](https://www.g2.com/survey_responses/flexera-one-review-13144091)"** **Rating:** 4.5/5.0 stars *— KARRA G.* [Read full review](https://www.g2.com/survey_responses/flexera-one-review-13144091) --- **"[One Place for Licenses—Easy Dashboards and Stress-Free Audits](https://www.g2.com/survey_responses/flexera-one-review-13149782)"** **Rating:** 4.5/5.0 stars *— V V Lakshmi Lalitha R.* [Read full review](https://www.g2.com/survey_responses/flexera-one-review-13149782) --- ### 9. [IT Glue](https://www.g2.com/products/it-glue/reviews) IT Glue is the first documentation platform specifically built for the needs of IT professionals. With IT Glue, your team will have IT asset, vendor and software information, along with passwords, contacts and SOPs, all in a single pane of glass. Documentation can be linked to the others, making for a seamless experience, where your team has everything, they need at their fingertips, without having to toggle between applications. IT Glue is trusted by IT teams in over 16,000 organizations across 70+ countries. IT Glue makes documentation easy by consolidating and integrating with the monitoring, ticketing and Microsoft tools techs use every day. Hundreds of out-of-the-box documentation templates ensure you get started with ease, your team creates documentation in a consistent format, and our deep search makes everything easy to find. IT Glue is SOC 2, Type II certified, and comes with a wealth of security features, including host-proof password hosting, granular security permissions at both the group and individual levels, version control, an immutable audit trail and more. With IT Glue, users can: • Organize and manage IT assets • Formalize IT processes and practices • Create editable SOPs and Knowledge Base articles • Define relationships between assets, licensing, vendors, passwords and more • Create checklists for high-level, repeatable processes and procedures • Upload or attach various file types, such as audio and video files, images, and external links • Securely share credentials • Automate the filling of password forms or logins **Average Rating:** 4.6/5.0 **Total Reviews:** 707 **How Do G2 Users Rate IT Glue?** - **Ease of Use:** 9.1/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.2/10 (Category avg: 8.2/10) **Who Is the Company Behind IT Glue?** - **Seller:** [Kaseya](https://www.g2.com/sellers/kaseya) - **Company Website:** https://www.kaseya.com/ - **Year Founded:** 2000 - **HQ Location:** Miami, FL - **Twitter:** @KaseyaCorp (17,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/kaseya/ (5,471 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, President - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 71% Small-Business, 26% Mid-Market #### What Are IT Glue's Pros and Cons? **Pros:** - Ease of Use (90 reviews) - Document Management (63 reviews) - Integrations (54 reviews) - Organization (43 reviews) - Easy Integrations (39 reviews) **Cons:** - Slow Performance (21 reviews) - Missing Features (20 reviews) - Search Functionality (18 reviews) - Learning Curve (17 reviews) - Search Limitations (14 reviews) ### What Do G2 Reviewers Say About IT Glue? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of IT Glue, enjoying quick access to centralized IT documentation for efficient management. - Users find IT Glue's **flexibility in document management** invaluable for streamlining client documentation and support processes. - Users value the **effective integrations** of IT Glue, enhancing workflow and simplifying the organization of business tasks. - Users value the **effective organization** of IT Glue, making asset tracking and documentation effortless across teams. - Users love the **easy integrations** with other platforms, enhancing functionality and simplifying information access in IT Glue. **Cons:** - Users often experience **slow performance** in IT Glue, affecting productivity and causing frustration during important tasks. - Users find it frustrating that IT Glue lacks **missing features** like customizable sections and improved mobile access for documents. - Users find the **search functionality lacking** , struggling with speed and accuracy when locating documents effectively. - Users find the **learning curve challenging** , often feeling overwhelmed by complexity and needing practice to use effectively. - Users highlight **search limitations** in IT Glue, mentioning inconsistent results and slow performance, especially on mobile. #### What Are Recent G2 Reviews of IT Glue? **"[IT Glue Keeps Team Knowledge Organized and Easy to Find](https://www.g2.com/survey_responses/it-glue-review-12875692)"** **Rating:** 4.5/5.0 stars *— Darren .* [Read full review](https://www.g2.com/survey_responses/it-glue-review-12875692) --- **"[Centralized Documentation That Streamlines Support and Collaboration](https://www.g2.com/survey_responses/it-glue-review-12813006)"** **Rating:** 4.5/5.0 stars *— D S.* [Read full review](https://www.g2.com/survey_responses/it-glue-review-12813006) --- #### What Are G2 Users Discussing About IT Glue? - [What is IT Glue used for?](https://www.g2.com/discussions/it-glue-what-is-it-glue-used-for) - 2 comments - [What's new with IT Glue?](https://www.g2.com/discussions/what-s-new-with-it-glue) - [What is Glue in information technology?](https://www.g2.com/discussions/what-is-glue-in-information-technology) - 1 comment - [What is it glue used for?](https://www.g2.com/discussions/what-is-it-glue-used-for) - 1 comment - [What is ITGlue?](https://www.g2.com/discussions/what-is-itglue) - 1 comment ### 10. [HCL BigFix](https://www.g2.com/products/hcl-technologies-hcl-bigfix/reviews) HCL BigFix is an enterprise-grade Unified Endpoint Management (UEM) and automation platform. Built to deliver Secure Resilient Operations, HCL BigFix enables IT and security teams to manage, secure, and remediate endpoints and infrastructure across on-premises, hybrid, and multi-cloud environments at enterprise scale. HCL BigFix is an enterprise-grade Unified Endpoint Management (UEM) and automation platform. Built to deliver Secure Resilient Operations in the AI-driven threat era, HCL BigFix enables IT and security teams to manage, secure, and remediate endpoints and infrastructure across on-premises, hybrid, and multi-cloud environments at enterprise scale. As frontier AI models such as Mythos accelerate vulnerability discovery and compress exploitation timelines, BigFix helps organizations reduce exposure through near real-time remediation, continuous compliance, and intelligent automation. Enterprises choose HCL BigFix for: A single-agent, unified platform for endpoint and infrastructure management Centralized visibility and control across 155M+ endpoints and 120+ operating system variants Automated patching, continuous compliance, and real-time vulnerability remediation with \>98% first-pass patch success AI-driven automation and agentic workflows powered by AEX to enable proactive self-healing and improved Digital Employee Experience (DEX) **Average Rating:** 4.5/5.0 **Total Reviews:** 85 **How Do G2 Users Rate HCL BigFix?** - **Ease of Use:** 8.4/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) **Who Is the Company Behind HCL BigFix?** - **Seller:** [HCL Technologies](https://www.g2.com/sellers/hcl-technologies) - **Company Website:** https://hcl-software.com/ - **Year Founded:** 1999 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @hcltech (425,043 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1756/ (246,058 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 38% Mid-Market, 36% Enterprise #### What Are HCL BigFix's Pros and Cons? **Pros:** - Automation (1 reviews) - Centralized Management (1 reviews) - Ease of Use (1 reviews) - Endpoint Management (1 reviews) - Patching Efficiency (1 reviews) **Cons:** - Complexity (1 reviews) - Learning Curve (1 reviews) - Poor Interface Design (1 reviews) - Poor Reporting (1 reviews) - Poor UI (1 reviews) ### What Do G2 Reviewers Say About HCL BigFix? *AI-generated summary from verified user reviews* **Pros:** - Users value the **automation capabilities** of HCL BigFix, enhancing efficiency in endpoint management and security enforcement. - Users appreciate the **centralized endpoint management** of HCL BigFix, enhancing visibility and security across numerous devices. - Users value the **ease of use** of HCL BigFix for its centralized management and streamlined endpoint operations. - Users value the **real-time visibility and centralized management** of HCL BigFix, enhancing security and reducing operational effort. - Users value the **automated patching efficiency** of HCL BigFix, enhancing security and minimizing operational effort greatly. **Cons:** - Users find the **complex UI** of HCL BigFix challenging, leading to a steep learning curve and time-consuming troubleshooting. - Users find the **complex UI** of HCL BigFix challenging, leading to a steep learning curve for newcomers. - Users find the **poor interface design** of HCL BigFix makes it complex and less intuitive for newcomers. - Users find the **poor reporting** capabilities of HCL BigFix make it difficult to extract useful insights easily. - Users find the **UI complex and less intuitive** , resulting in a steeper learning curve for new users. #### What Are Recent G2 Reviews of HCL BigFix? **"[Best for Server patching](https://www.g2.com/survey_responses/hcl-bigfix-review-12705779)"** **Rating:** 5.0/5.0 stars *— Deepak S.* [Read full review](https://www.g2.com/survey_responses/hcl-bigfix-review-12705779) --- **"[Real-Time Visibility and Centralized Endpoint Management That Scales](https://www.g2.com/survey_responses/hcl-bigfix-review-12330404)"** **Rating:** 5.0/5.0 stars *— Sourabh M.* [Read full review](https://www.g2.com/survey_responses/hcl-bigfix-review-12330404) --- #### What Are G2 Users Discussing About HCL BigFix? - [What is the basic function provided by BigFix inventory?](https://www.g2.com/discussions/what-is-the-basic-function-provided-by-bigfix-inventory) - [What feature sets does the BigFix Lifecycle module provide?](https://www.g2.com/discussions/what-feature-sets-does-the-bigfix-lifecycle-module-provide) - [What is BigFix HCL?](https://www.g2.com/discussions/what-is-bigfix-hcl) - 3 comments - [What does BigFix software do?](https://www.g2.com/discussions/what-does-bigfix-software-do) ### 11. [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) Scrut Automation is a leading compliance automation platform designed for fast-growing businesses looking to streamline security, risk, and compliance without disrupting operations. It centralizes compliance functions, automates evidence collection, and simplifies audits, helping security teams reduce compliance efforts. Scrut supports 70+ out-of-the-box frameworks, including SOC 2, ISO 27001, GDPR, HIPAA, and PCI-DSS, with the flexibility to add custom frameworks for unique regulatory needs. With 150+ integrations, Scrut seamlessly integrates into your security and IT ecosystem, automating compliance, eliminating manual work, and improving risk visibility. Join 2500+ industry leaders who trust Scrut for simplified compliance and risk management. Schedule a demo today. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,311 **How Do G2 Users Rate Scrut Automation?** - **Ease of Use:** 9.5/10 (Category avg: 8.9/10) - **Quality of Support:** 9.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.4/10 (Category avg: 8.2/10) **Who Is the Company Behind Scrut Automation?** - **Seller:** [Scrut Automation](https://www.g2.com/sellers/scrut-automation) - **Company Website:** https://www.scrut.io/ - **Year Founded:** 2022 - **HQ Location:** Palo Alto, US - **Twitter:** @scrutsocial (120 Twitter followers) - **LinkedIn® Page:** https://in.linkedin.com/company/scrut-automation (233 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CTO, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Small-Business, 48% Mid-Market #### What Are Scrut Automation's Pros and Cons? **Pros:** - Ease of Use (289 reviews) - Customer Support (255 reviews) - Helpful (224 reviews) - Compliance Management (220 reviews) - Compliance (191 reviews) **Cons:** - Improvement Needed (68 reviews) - Missing Features (48 reviews) - Technical Issues (46 reviews) - Learning Curve (40 reviews) - Lack of Clarity (39 reviews) ### What Do G2 Reviewers Say About Scrut Automation? *AI-generated summary from verified user reviews* **Pros:** - Users find Scrut Automation's **ease of use** invaluable for tracking tasks and maintaining team access effectively. - Users commend the **outstanding customer support** of Scrut Automation, highlighting teamwork and effective guidance throughout the process. - Users appreciate the **exceptional support and guidance** from Scrut's team, significantly enhancing their compliance experience. - Users value the **exceptional compliance management** by Scrut Automation, finding it efficient and cost-effective for SOC 2 processes. - Users value the **supportive compliance assistance** from Scrut Automation, enhancing clarity and ease during audits. **Cons:** - Users feel that Scrut Automation requires **significant improvements** in UI clarity and documentation quality for better usability. - Users note the **missing features** in Scrut Automation, particularly in auto-answering questionnaires and report customization. - Users face **technical issues** with complex modules and occasional login problems, impacting the overall user experience. - Users find the **learning curve steep** , making navigation and understanding challenging for newcomers to Scrut Automation. - Users express concerns over **lack of clarity** in test results and policy processes, complicating their experience with Scrut Automation. #### What Are Recent G2 Reviews of Scrut Automation? **"[Automates Compliance and Evidence Collection — Boosts Audit Readiness and Efficiency](https://www.g2.com/survey_responses/scrut-automation-review-13049695)"** **Rating:** 4.0/5.0 stars *— Ravindra N.* [Read full review](https://www.g2.com/survey_responses/scrut-automation-review-13049695) --- **"[Transforming Compliance and Security Management with Scrut Automation](https://www.g2.com/survey_responses/scrut-automation-review-10499291)"** **Rating:** 5.0/5.0 stars *— Karan A.* [Read full review](https://www.g2.com/survey_responses/scrut-automation-review-10499291) --- #### What Are G2 Users Discussing About Scrut Automation? - [What is Scrut Automation used for?](https://www.g2.com/discussions/what-is-scrut-automation-used-for) - 1 upvote ### 12. [Lansweeper](https://www.g2.com/products/lansweeper/reviews) Lansweeper is the leader in Cyber Asset Intelligence, providing a single source of truth for complete visibility across IT, OT, and cloud environments. By providing a complete, accurate, consolidated, and unified view of all your technology asset state in one centralized platform, Lansweeper ensures no asset is overlooked. It delivers actionable insights, identifies risks and opportunities, and automates time-consuming tasks, boosting productivity and saving valuable time. By seamlessly connecting teams and tools, Lansweeper enhances collaboration and drives cost-effective operational efficiency. Whether optimizing workflows, ensuring compliance, or improving resource allocation, Lansweeper transforms IT into a strategic enabler of success, empowering organizations to make smarter, data-driven decisions and achieve measurable business outcomes. Since 2004, Lansweeper has empowered organizations to stay competitive with accurate, actionable data that strengthens security, drives strategic decisions, and boosts operational efficiency. Trusted by over 30,000 customers, including CMA CGM, Rentokil, Fiskars, Nestlé, and Nvidia, Lansweeper serves enterprises, governments, financial institutions, NGOs, and universities worldwide. **Average Rating:** 4.4/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Lansweeper?** - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Quality of Support:** 8.9/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.9/10 (Category avg: 8.2/10) **Who Is the Company Behind Lansweeper?** - **Seller:** [Lansweeper](https://www.g2.com/sellers/lansweeper) - **Company Website:** https://www.lansweeper.com - **Year Founded:** 2004 - **HQ Location:** Merelbeke, Belgium - **Twitter:** @Lansweeper (3,201 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5239202/ (420 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 63% Mid-Market, 28% Enterprise #### What Are Lansweeper's Pros and Cons? **Pros:** - Asset Management (2 reviews) - Alerts (1 reviews) - Integrations (1 reviews) - Tracking (1 reviews) - User Interface (1 reviews) **Cons:** - App Limitations (1 reviews) - Cloud Integration (1 reviews) - Setup Difficulty (1 reviews) ### What Do G2 Reviewers Say About Lansweeper? *AI-generated summary from verified user reviews* **Pros:** - Users value the **comprehensive asset management** features of Lansweeper, enhancing visibility and tracking of assets efficiently. - Users appreciate the **live scanning and alerting** capabilities of Lansweeper, enhancing asset management efficiency. - Users value the **powerful integrations** of Lansweeper, providing a unified source of truth for IT departments. - Users value the **comprehensive tracking** capabilities of Lansweeper, enhancing asset management and reporting efficiency. - Users praise the **intuitive interface** of Lansweeper, enhancing their experience with efficient asset management and reporting. **Cons:** - Users experience **app limitations** such as UI performance issues and fixed asset display counts in Lansweeper. - Users report **UI performance issues** and feature disparity between cloud and on-prem, missing key functionalities. - Users face **setup difficulties** with Lansweeper, impacting usability and limiting effective asset management options. #### What Are Recent G2 Reviews of Lansweeper? **"[Effortless Asset Tracking with Stellar Support](https://www.g2.com/survey_responses/lansweeper-review-12661648)"** **Rating:** 5.0/5.0 stars *— Michael F.* [Read full review](https://www.g2.com/survey_responses/lansweeper-review-12661648) --- **"[A Single Source of Truth for IT Data—AD, Azure, Hardware, and More](https://www.g2.com/survey_responses/lansweeper-review-12400476)"** **Rating:** 4.5/5.0 stars *— Peter W.* [Read full review](https://www.g2.com/survey_responses/lansweeper-review-12400476) --- #### What Are G2 Users Discussing About Lansweeper? - [What is Lansweeper used for?](https://www.g2.com/discussions/what-is-lansweeper-used-for) - [Is Lansweeper free?](https://www.g2.com/discussions/is-lansweeper-free) - [What is Lansweeper agent?](https://www.g2.com/discussions/what-is-lansweeper-agent) - [Is Lansweeper safe?](https://www.g2.com/discussions/is-lansweeper-safe) - 2 comments - [What can Lansweeper do?](https://www.g2.com/discussions/what-can-lansweeper-do) - 1 comment ### 13. [Milvus TI](https://www.g2.com/products/milvus-ti/reviews) O Milvus é uma plataforma completa de gestão de atendimento, relacionamento com clientes e ativos de TI, desenvolvida para empresas que buscam centralizar processos, aumentar a eficiência operacional e melhorar a experiência do cliente. A solução reúne em um único ambiente recursos de Help Desk, gestão de tickets, inventário de TI, atendimento multicanal (e-mail, chat, WhatsApp e outros) e automação de processos, permitindo maior controle, visibilidade e padronização das operações de suporte e atendimento. Com foco em simplicidade, escalabilidade e integração, o Milvus se conecta facilmente a ferramentas de CRM, marketing e vendas, ajudando equipes a tomar decisões baseadas em dados e a acompanhar indicadores em tempo real. É ideal para empresas de diferentes portes que desejam profissionalizar o suporte, organizar ativos tecnológicos e fortalecer o relacionamento com seus clientes. **Average Rating:** 4.8/5.0 **Total Reviews:** 132 **How Do G2 Users Rate Milvus TI?** - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) - **Asset Policy Management:** 10.0/10 (Category avg: 8.2/10) **Who Is the Company Behind Milvus TI?** - **Seller:** [Milvus](https://www.g2.com/sellers/milvus) - **HQ Location:** São Caetano do Sul, BR - **LinkedIn® Page:** https://www.linkedin.com/company/milvusbr/ (72 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Analista de Suporte, Analista de TI - **Top Industries:** Information Technology and Services, Computer Networking - **Company Size:** 45% Small-Business, 42% Mid-Market #### What Are Milvus TI's Pros and Cons? **Pros:** - Asset Management (2 reviews) - Automation (2 reviews) - Efficiency (2 reviews) - Management Efficiency (2 reviews) - Ticketing System (2 reviews) **Cons:** - Connection Issues (2 reviews) - Performance Issues (2 reviews) - Complexity (1 reviews) - Latency Issues (1 reviews) - Learning Curve (1 reviews) ### What Do G2 Reviewers Say About Milvus TI? *AI-generated summary from verified user reviews* **Pros:** - Users benefit from the **efficient ticket management and automation** features of Milvus TI, streamlining daily operations effectively. - Users rave about the **automation features** of Milvus TI, significantly reducing manual workloads and enhancing efficiency. - Users praise the **efficiency** of Milvus TI, streamlining ticket management and enhancing daily operations with automation. - Users appreciate the **management efficiency** of Milvus TI, automating tasks and enhancing daily operations seamlessly. - Users value the **WhatsApp integration** in Milvus TI, which streamlines ticket management and enhances operational efficiency. **Cons:** - Users experience **connection issues** with Milvus TI, especially on older hardware, leading to sluggish performance and unreliability. - Users find the **performance issues** of Milvus TI concerning, particularly on older hardware with sluggish connections. - Users find Milvus TI **initially complex** due to filter usage, but it becomes manageable with time and effort. - Users experience **latency issues** with Milvus TI, especially on older hardware, affecting performance and connection speed. - Users find the **learning curve steep** with Milvus TI, making it initially complex for those unfamiliar with filters. #### What Are Recent G2 Reviews of Milvus TI? **"[Intuitive system with complete inventory, service, and tickets, good cost-benefit](https://www.g2.com/survey_responses/milvus-ti-review-12376802)"** **Rating:** 4.0/5.0 stars *— Gabriel M.* [Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12376802) --- **"[Strategic dashboards that elevate real-time support management](https://www.g2.com/survey_responses/milvus-ti-review-12378087)"** **Rating:** 5.0/5.0 stars *— Pytter S.* [Read full review](https://www.g2.com/survey_responses/milvus-ti-review-12378087) --- ### 14. [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) Enterprise-grade ITSM that's actually easy to use — resolve issues up to 52% faster with AI, unified asset management, and native ITOps integration built in from day one. SolarWinds Service Desk is a cloud-based IT service management (ITSM) platform that enables IT teams and other business departments to manage service requests, incidents, assets, and workflows in a unified environment. It is designed for IT professionals, service desk teams, and organizations looking to enhance their service management capabilities without the implementation overhead typically associated with enterprise ITSM tools. The platform covers incident management, problem management, change management, asset management, and CMDB in a single product. A configurable, drag-and-drop self-service portal and easy-to-use knowledge base allow end users to resolve common issues independently, while rule-based automations handle ticket routing, prioritization, escalation, and notifications without manual intervention. Customizable dashboards and reporting give teams visibility across incidents, requests, changes, and assets. AI capabilities are embedded directly into agent workflows; including ticket summarization, solution suggestions, intelligent incident/problem linking, response and resolution drafting, runbook generation, and knowledge base recommendations. These capabilities are available out of the box without additional configuration. The AI is scoped to surface relevant, actionable information at the right moment rather than requiring teams to build or maintain separate AI tooling. As part of the SolarWinds portfolio, Service Desk integrates natively with SolarWinds Observability and IT operations tools, allowing infrastructure alerts to automatically generate service desk tickets and giving technicians direct access to node health, recent changes, and other operational context within the incident record. Native integrations also include Microsoft Entra ID for user lifecycle management, Jira for cross-team escalation, Automox for patch management, and an open API for custom connections. Service Desk supports enterprise service management (ESM), enabling organizations to extend ITSM processes beyond IT, to departments such as HR, Facilities, and Legal, without additional products or professional services. For IT teams, the lift is minimal: new department portals are built on the same platform they already manage, using the same workflows, automations, and reporting. This gives IT centralized visibility and control across the organization, reducing the risk of departments adopting unauthorized tools to fill gaps in service coverage. Overall, SolarWinds Service Desk offers a robust set of features designed to enhance service management efficiency, without the headache. By integrating automation, customized workflows, and intelligent recommendations, it stands out as a comprehensive solution that not only addresses the immediate needs of IT teams but also supports broader organizational goals for improved service delivery. **Average Rating:** 4.3/5.0 **Total Reviews:** 777 **How Do G2 Users Rate SolarWinds Service Desk?** - **Ease of Use:** 9.0/10 (Category avg: 8.9/10) - **Quality of Support:** 8.9/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.0/10 (Category avg: 8.2/10) **Who Is the Company Behind SolarWinds Service Desk?** - **Seller:** [SolarWinds Worldwide LLC](https://www.g2.com/sellers/solarwinds-worldwide-llc) - **Company Website:** https://www.solarwinds.com - **Year Founded:** 1999 - **HQ Location:** Austin, TX - **Twitter:** @solarwinds (19,570 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/166039/ (2,824 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Systems Administrator - **Top Industries:** Information Technology and Services, Hospital & Health Care - **Company Size:** 67% Mid-Market, 23% Enterprise #### What Are SolarWinds Service Desk's Pros and Cons? **Pros:** - Ticketing System (8 reviews) - Asset Management (7 reviews) - Ease of Use (7 reviews) - Ticket Management (7 reviews) - User Interface (5 reviews) **Cons:** - Missing Features (5 reviews) - Asset Management (4 reviews) - Insufficient Information (3 reviews) - Limited Features (3 reviews) - App Limitations (2 reviews) ### What Do G2 Reviewers Say About SolarWinds Service Desk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use and reporting capabilities** of SolarWinds Service Desk for efficient ticket management. - Users appreciate the **comprehensive asset management** in SolarWinds Service Desk, enhancing efficiency and customization for their needs. - Users appreciate the **ease of use** of SolarWinds Service Desk, making it simple to manage support requests efficiently. - Users value the **ease of ticket submission** in SolarWinds Service Desk, facilitating smooth operations for their teams. - Users value the **simplified interface** of SolarWinds Service Desk, making ITSM processes accessible and efficient. **Cons:** - Users find **missing features** in SolarWinds Service Desk, leading to limitations in handling large enterprise needs. - Users find the **search functionality challenging** , particularly when looking for specific asset tag numbers without ticket numbers. - Users find the **insufficient information** in SolarWinds service desk challenging, affecting device management and troubleshooting efficiency. - Users note the **limited features** of SolarWinds Service Desk, feeling it lacks advanced automation and customization options. - Users experience **app limitations** regarding feature access, customizations, and mobile device usability in SolarWinds Service Desk. #### What Are Recent G2 Reviews of SolarWinds Service Desk? **"[Intuitive, All-in-One ITSM That Streamlines Ticketing and Asset Management](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126)"** **Rating:** 5.0/5.0 stars *— Lakhan N.* [Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-12748126) --- **"[Simplified Ticket Management, Needs Better Integrations](https://www.g2.com/survey_responses/solarwinds-service-desk-review-13129315)"** **Rating:** 4.5/5.0 stars *— Deborah W.* [Read full review](https://www.g2.com/survey_responses/solarwinds-service-desk-review-13129315) --- #### What Are G2 Users Discussing About SolarWinds Service Desk? - [What is SolarWinds Service Desk used for?](https://www.g2.com/discussions/what-is-solarwinds-service-desk-used-for) - [How does help desk software work?](https://www.g2.com/discussions/solarwinds-service-desk-how-does-help-desk-software-work) - [What is remote service desk?](https://www.g2.com/discussions/what-is-remote-service-desk) - [What is the purpose of a service desk?](https://www.g2.com/discussions/what-is-the-purpose-of-a-service-desk) - [Is SolarWinds service desk on premise?](https://www.g2.com/discussions/is-solarwinds-service-desk-on-premise) ### 15. [Prey](https://www.g2.com/products/prey/reviews) Prey is a comprehensive, cross-platform solution designed to help IT teams maintain full visibility and control over their entire fleet of laptops, tablets, and smartphones. By providing a lightweight and easy-to-deploy agent, Prey empowers organizations to protect their assets, secure sensitive data, and ensure compliance, regardless of the devices' locations. With over 8 million devices trusted globally, Prey stands as a reliable choice for organizations seeking robust device management and security. The primary target audience for Prey includes IT departments across various sectors, including education, healthcare, and corporate environments, where device security and management are critical. Organizations that handle sensitive data or operate in regulated industries will find Prey particularly beneficial due to its compliance features. Specific use cases range from tracking lost or stolen devices to managing a diverse fleet of devices used by remote employees. The platform's capabilities extend beyond mere tracking; it offers a comprehensive approach to device security and management. One of the standout features of Prey is its asset tracking and recovery capabilities. Users can locate any device in real-time through a combination of GPS, Wi-Fi triangulation, and GeoIP technology. This functionality allows IT teams to review location history, create dynamic geofenced zones that trigger security actions, and generate actionable evidence reports. These reports can include camera shots, network data, and screenshots, providing essential support for law enforcement in recovering missing devices. This level of control not only aids in asset recovery but also enhances overall organizational security. Prey also prioritizes the protection of sensitive data and compliance with various regulations. The platform enables immediate actions to prevent data breaches, such as remote file wiping, screen locks, and device alarms. With SOC 2 certification and alignment with GDPR and HIPAA/FERPA standards, Prey offers audit-ready logs and automated compliance alerts. Features like selective data retrieval further ensure that organizations can maintain compliance without the risk of data exposure, making it an invaluable tool for businesses that require stringent data protection measures. Finally, Prey simplifies fleet management through a user-friendly dashboard that allows IT teams to manage their entire device fleet efficiently. Administrators can easily assign devices to employees, group them by usage or location, and monitor hardware changes. This streamlined approach reduces operational overhead, facilitating off-boarding processes and loaner device programs. By consolidating device management into a single platform, Prey enhances productivity and operational efficiency for IT teams, making it a vital component of modern device management strategies. **Average Rating:** 4.7/5.0 **Total Reviews:** 54 **How Do G2 Users Rate Prey?** - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.6/10 (Category avg: 8.2/10) **Who Is the Company Behind Prey?** - **Seller:** [Prey Project](https://www.g2.com/sellers/prey-project) - **Company Website:** https://preyproject.com - **Year Founded:** 2010 - **HQ Location:** Santiago, Santiago - **Twitter:** @preyproject (9,376 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/931433/ (36 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 51% Small-Business, 40% Mid-Market #### What Are Prey's Pros and Cons? **Pros:** - Tracking (6 reviews) - Device Management (5 reviews) - Device Monitoring (5 reviews) - Ease of Use (4 reviews) - Asset Management (3 reviews) **Cons:** - Connection Issues (2 reviews) - Improvement Needed (2 reviews) - Lack of Remote Access (2 reviews) - Remote Access Issues (2 reviews) - Update Issues (2 reviews) ### What Do G2 Reviewers Say About Prey? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **instant and accurate tracking** of devices with Prey, enhancing security and recovery efforts. - Users appreciate the **effective device tracking** features of Prey, enhancing security and peace of mind across multiple devices. - Users highlight the **instant device location tracking** of Prey, making recovery and monitoring straightforward and effective. - Users value the **ease of use** of Prey, enjoying efficient tracking and management of multiple devices effortlessly. - Users value the **enhanced search capabilities** of Prey, making device tracking and management efficient and effective. **Cons:** - Users face **connection issues** with Prey, making it hard to locate devices when they lack an internet connection. - Users note that **improvement needed** in Prey's functionality can complicate device location when offline or during setup. - Users lament the **lack of remote access** with Prey, as tracking hinges on an active internet connection. - Users report **remote access issues** with Prey, especially when devices are offline or not receiving updates. - Users face challenges with **update issues** , as device tracking relies on an internet connection for effective recovery. #### What Are Recent G2 Reviews of Prey? **"[PREY excellent tool for the mobile teams of our organization](https://www.g2.com/survey_responses/prey-review-11698265)"** **Rating:** 5.0/5.0 stars *— Alex P.* [Read full review](https://www.g2.com/survey_responses/prey-review-11698265) --- **"[Essential Asset Tracking and Security Features](https://www.g2.com/survey_responses/prey-review-12457778)"** **Rating:** 5.0/5.0 stars *— Avery M.* [Read full review](https://www.g2.com/survey_responses/prey-review-12457778) --- #### What Are G2 Users Discussing About Prey? - [How do you use prey app?](https://www.g2.com/discussions/how-do-you-use-prey-app) - [What is Android prey?](https://www.g2.com/discussions/what-is-android-prey) - [What is prey computer?](https://www.g2.com/discussions/what-is-prey-computer) - [What is Prey software used for?](https://www.g2.com/discussions/what-is-prey-software-used-for) ### 16. [Ivanti Neurons for ITAM](https://www.g2.com/products/ivanti-neurons-for-itam/reviews) Ivanti Neurons for ITAM centralizes and automates the management of your IT assets—hardware, software, cloud, and virtual—from procurement to disposal. It provides real-time visibility and lifecycle tracking for all assets, helping organizations reduce risk, improve compliance, and optimize costs. The solution’s flexible, configurable workflows support your organization's processes, or you can leverage built-in best practices. Deliver better, data-driven decision-making with the seamless integration of Ivanti Neurons for ITAM with Ivanti Neurons for ITSM. **Average Rating:** 4.3/5.0 **Total Reviews:** 32 **How Do G2 Users Rate Ivanti Neurons for ITAM?** - **Ease of Use:** 8.0/10 (Category avg: 8.9/10) - **Quality of Support:** 8.3/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10) - **Asset Policy Management:** 7.8/10 (Category avg: 8.2/10) **Who Is the Company Behind Ivanti Neurons for ITAM?** - **Seller:** [Ivanti](https://www.g2.com/sellers/ivanti) - **Year Founded:** 1985 - **HQ Location:** South Jordan, UT - **Twitter:** @GoIvanti (6,761 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/15224185/ (3,023 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 50% Enterprise, 44% Mid-Market #### What Are Ivanti Neurons for ITAM's Pros and Cons? **Pros:** - Asset Management (1 reviews) **Cons:** - Technical Issues (1 reviews) ### What Do G2 Reviewers Say About Ivanti Neurons for ITAM? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **comprehensive workspace** of Ivanti Neurons for ITAM for efficiently managing all their assets. **Cons:** - Users experience occasional **data sync issues** with Ivanti Neurons for ITAM, generally attributed to user error. #### What Are Recent G2 Reviews of Ivanti Neurons for ITAM? **"[Ivanti IT Asset Management Suite Review](https://www.g2.com/survey_responses/ivanti-neurons-for-itam-review-7639446)"** **Rating:** 4.0/5.0 stars *— Zafar Javed S.* [Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-itam-review-7639446) --- **"[Comprehensive Asset Management Made Effortless](https://www.g2.com/survey_responses/ivanti-neurons-for-itam-review-12107379)"** **Rating:** 5.0/5.0 stars *— Amanda S.* [Read full review](https://www.g2.com/survey_responses/ivanti-neurons-for-itam-review-12107379) --- #### What Are G2 Users Discussing About Ivanti Neurons for ITAM? - [Who owns Cherwell Software?](https://www.g2.com/discussions/who-owns-cherwell-software) - [What does asset management software do?](https://www.g2.com/discussions/ivanti-it-asset-management-suite-what-does-asset-management-software-do) - [What is ITAM software?](https://www.g2.com/discussions/what-is-itam-software) - [Does Cherwell have asset management?](https://www.g2.com/discussions/ivanti-it-asset-management-suite-does-cherwell-have-asset-management) - [What does asset management software do?](https://www.g2.com/discussions/cherwell-it-asset-management-what-does-asset-management-software-do) ### 17. [Alloy Navigator](https://www.g2.com/products/alloy-navigator/reviews) Alloy Navigator is an AI-powered IT service and asset management solution that enables organizations of all sizes to manage their IT operations. This solution offers fully integrated help desk, network inventory and knowledge base capabilities, plus ITIL standards such as change and configuration management. Navigator creates relationships automatically between meaningful data while providing a comprehensive view of IT infrastructure components. Alloy Navigator’s service desk manages tickets, assets, incidents, changes, work orders and more within a single interface. Workflow management engine inside Alloy Navigator enables users to design custom IT processes. These can be altered to the specific needs of the business and personnel and might even include AI-driven steps. The solution also offers an online web portal, self-service portal for end users, and mobile apps for technicians and end-users. The Self-Service Portal is equipped with an AI Assistant to resolve routine questions of end-users, freeing IT for bigger challenges. Alloy Navigator gives users the ability to one-click audit their entire network, conduct a physical inventory with a barcode scanner and ensure compliance in software licensing. End users and admins also have access to interactive dashboards, scheduled reporting and real-time views for timely analysis. **Average Rating:** 4.8/5.0 **Total Reviews:** 108 **How Do G2 Users Rate Alloy Navigator?** - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.6/10 (Category avg: 8.2/10) **Who Is the Company Behind Alloy Navigator?** - **Seller:** [Alloy Software](https://www.g2.com/sellers/alloy-software) - **Year Founded:** 2002 - **HQ Location:** Bloomfield, NJ - **Twitter:** @AlloySoftware (466 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/alloy-software/ (16 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 77% Small-Business, 34% Mid-Market #### What Are Alloy Navigator's Pros and Cons? **Pros:** - Asset Management (32 reviews) - Ease of Use (31 reviews) - Ticketing System (27 reviews) - Ticket Management (27 reviews) - Automation (21 reviews) **Cons:** - Learning Curve (13 reviews) - Complex Setup (12 reviews) - Limited Customization (11 reviews) - Setup Difficulty (11 reviews) - Poor Interface Design (8 reviews) ### What Do G2 Reviewers Say About Alloy Navigator? *AI-generated summary from verified user reviews* **Pros:** - Users value the **consolidation of IT elements** in Alloy Navigator, significantly simplifying workflow and enhancing team efficiency. - Users find Alloy Navigator's **ease of use** exceptional, enhancing efficiency via streamlined workflows and simple ticketing. - Users value the **integrated ticketing and asset management** of Alloy Navigator, significantly enhancing workflow efficiency. - Users value the **consolidation of IT management tools** in Alloy Navigator, enhancing workflow efficiency and productivity. - Users value the **seamless automation** in Alloy Navigator, which streamlines IT management and enhances efficiency throughout processes. **Cons:** - Users find the **learning curve steep** , requiring extra training for new hires and better onboarding resources. - Users find the **complex setup** process challenging, requiring extra training and experimentation to configure effectively. - Users find Alloy Navigator's **limited customization** restricts flexibility, impacting creative collaboration and reporting needs. - Users find the **setup difficulty** challenging due to unclear instructions and time-consuming custom workflows. - Users find the **poor interface design** hinders usability, noting a need for a more streamlined and modern experience. #### What Are Recent G2 Reviews of Alloy Navigator? **"[Self-Service Portal Transformed Support for Teachers and Staff](https://www.g2.com/survey_responses/alloy-navigator-review-13090627)"** **Rating:** 5.0/5.0 stars *— Zakria J.* [Read full review](https://www.g2.com/survey_responses/alloy-navigator-review-13090627) --- **"[Asset Inventory That Replaced Our Spreadsheets](https://www.g2.com/survey_responses/alloy-navigator-review-13133856)"** **Rating:** 5.0/5.0 stars *— Yamal I.* [Read full review](https://www.g2.com/survey_responses/alloy-navigator-review-13133856) --- #### What Are G2 Users Discussing About Alloy Navigator? - [What is the use of Alloy Navigator?](https://www.g2.com/discussions/what-is-the-use-of-alloy-navigator) - [What is Alloy in Software?](https://www.g2.com/discussions/what-is-alloy-in-software) - [What is Alloy Navigator?](https://www.g2.com/discussions/what-is-alloy-navigator) ### 18. [Hudu](https://www.g2.com/products/hudu/reviews) Hudu is a comprehensive IT documentation platform designed to help organizations streamline their operations and improve team efficiency. It provides a centralized hub for storing critical documentation—covering everything from systems, processes, and policies to credentials, SOPs, and asset records. With Hudu, teams can ensure that important information is always organized, easy to access, and kept up to date, making day-to-day work smoother and decision-making faster. While originally built for internal IT departments and MSPs, Hudu is flexible enough to support a wide range of industries, including finance, healthcare, education, and construction. Its structure can be tailored to fit the needs of any organization, whether you're managing internal infrastructure, supporting clients, or coordinating distributed teams. Teams can build custom asset layouts to track hardware, software, or industry-specific data. Knowledge base articles and SOPs support rich formatting, embedded content, and reusable templates to keep documentation consistent and easy to follow. Passwords and OTPs are stored securely with full access controls and history tracking for auditability and compliance. Hudu supports detailed permission management, so teams can control access at a granular level across departments, roles, or clients. It integrates with popular tools like Microsoft 365, ConnectWise, HaloPSA, NinjaOne, N-able, and many more to automatically sync key data and reduce manual entry. A browser extension and mobile app make it easy to access or update documentation on the go, whether in the office or the field. For more advanced workflows, Hudu offers a powerful API, allowing teams to automate documentation or integrate with internal systems. Organizations with strict security requirements can also choose to deploy Hudu on-premises with full control over their environment. With Hudu, teams can reduce onboarding time, cut down on repetitive questions, and ensure processes are followed consistently. It replaces scattered documentation with a centralized source of truth that’s easy to manage and scale. If your team depends on shared knowledge to operate efficiently, Hudu helps you keep it organized, accessible, and secure—no matter your industry or size. **Average Rating:** 4.7/5.0 **Total Reviews:** 357 **How Do G2 Users Rate Hudu?** - **Ease of Use:** 9.2/10 (Category avg: 8.9/10) - **Quality of Support:** 9.2/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Asset Policy Management:** 10.0/10 (Category avg: 8.2/10) **Who Is the Company Behind Hudu?** - **Seller:** [Hudu](https://www.g2.com/sellers/hudu) - **Company Website:** https://hudu.com/ - **Year Founded:** 2018 - **HQ Location:** Fort Collins, Colorado - **Twitter:** @HuduHQ (500 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/hudu-technologies/ (32 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 70% Small-Business, 12% Mid-Market #### What Are Hudu's Pros and Cons? **Pros:** - Ease of Use (207 reviews) - Features (110 reviews) - Integrations (103 reviews) - Easy Setup (95 reviews) - Simple (85 reviews) **Cons:** - Missing Features (75 reviews) - Poor Integration (43 reviews) - UX Improvement (41 reviews) - Limited Features (38 reviews) - Integration Issues (36 reviews) ### What Do G2 Reviewers Say About Hudu? *AI-generated summary from verified user reviews* **Pros:** - Users value the **clean and simple interface** of Hudu, enhancing ease of use and overall efficiency. - Users appreciate the **intuitive interface and comprehensive features** of Hudu, making IT data organization effortless and efficient. - Users value Hudu's **seamless integrations** and support, simplifying knowledge management and enhancing productivity effortlessly. - Users praise Hudu's **easy setup** , allowing quick implementation and tailoring to meet specific business needs. - Users appreciate Hudu's **clean and simple design** , making it easy to customize and setup for their needs. **Cons:** - Users feel Hudu is **missing key features** , like a unified search and improved customizability for efficiency. - Users note that the **poor integration** process can complicate setup and limit functionality compared to competitors. - Users suggest that **UX improvement** is needed, especially regarding search and navigation in larger environments. - Users note the **limited features** of Hudu, wishing for broader support and improved integrations with other tools. - Users experience **integration issues** with Hudu, wishing for better support and compatibility with various tools and platforms. #### What Are Recent G2 Reviews of Hudu? **"[Self-Hosted Documentation with a Clean API and Flexible MSP Asset Modeling](https://www.g2.com/survey_responses/hudu-review-12577291)"** **Rating:** 5.0/5.0 stars *— Mark H.* [Read full review](https://www.g2.com/survey_responses/hudu-review-12577291) --- **"[Secure Self-Hosting, Great UI, and Seamless HaloPSA Integration](https://www.g2.com/survey_responses/hudu-review-12997857)"** **Rating:** 5.0/5.0 stars *— Anthony R.* [Read full review](https://www.g2.com/survey_responses/hudu-review-12997857) --- #### What Are G2 Users Discussing About Hudu? - [What is Hudu used for?](https://www.g2.com/discussions/what-is-hudu-used-for) - 1 comment ### 19. [Harmony](https://www.g2.com/products/harmony-2026-03-02/reviews) Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proactive agents, with continuous knowledge generation, and a flexible AI workflow builder. Harmony integrates seamlessly with your existing ITSM tools, enabling you to start where you are and transition to Harmony’s full system of record when you’re ready. By eliminating waiting, guesswork, and operational chaos, Harmony empowers IT teams to move beyond reactive support and achieve truly autonomous operations. **Average Rating:** 4.8/5.0 **Total Reviews:** 67 **How Do G2 Users Rate Harmony?** - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Harmony?** - **Seller:** [Harmony](https://www.g2.com/sellers/harmony-ff273a8e-9d4e-4270-bccd-ce0efef47f7f) - **Company Website:** https://harmony.io - **Year Founded:** 2025 - **HQ Location:** New York, US - **LinkedIn® Page:** https://www.linkedin.com/company/harmonyio/ (58 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 57% Mid-Market, 28% Small-Business #### What Are Recent G2 Reviews of Harmony? **"[Best IT Automation I've Ever Used - Completely Transformed Our Operations](https://www.g2.com/survey_responses/harmony-review-12612560)"** **Rating:** 5.0/5.0 stars *— Or T.* [Read full review](https://www.g2.com/survey_responses/harmony-review-12612560) --- **"[Harmony Frees Us from Manual Tasks and Improves the IT User Experience](https://www.g2.com/survey_responses/harmony-review-12525449)"** **Rating:** 5.0/5.0 stars *— Danny F.* [Read full review](https://www.g2.com/survey_responses/harmony-review-12525449) --- ### 20. [Snow Atlas](https://www.g2.com/products/snow-atlas/reviews) Snow Atlas is a cloud-native Software Asset Management (SAM) and Software as a Service (SaaS) management solution designed to help organizations efficiently manage and optimize their software assets. It provides comprehensive insights into software usage, enabling businesses to uncover shadow IT, prepare for audits, and identify cost-saving opportunities within weeks. Key Features and Functionality: - Audit Defense: Ensures organizations are always prepared for software vendor audits, reducing the risk of unexpected costs and minimizing the time spent on audit-related activities. - Shadow IT Detection: Identifies unauthorized or unmanaged software usage within the organization, allowing for better control and security. - Cost Optimization: Analyzes software usage to pinpoint underutilized licenses and subscriptions, facilitating informed decisions to reduce unnecessary expenditures. - Comprehensive Insights: Offers detailed visibility into software assets across the organization, supporting strategic planning and compliance efforts. Primary Value and Problem Solved: Snow Atlas addresses the challenges organizations face in managing growing software budgets and ensuring compliance with licensing agreements. By providing deep insights into software usage and facilitating proactive audit readiness, it empowers businesses to optimize their software investments, mitigate risks associated with non-compliance, and achieve significant cost savings. **Average Rating:** 4.5/5.0 **Total Reviews:** 24 **How Do G2 Users Rate Snow Atlas?** - **Ease of Use:** 8.8/10 (Category avg: 8.9/10) - **Quality of Support:** 8.8/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.4/10 (Category avg: 8.2/10) **Who Is the Company Behind Snow Atlas?** - **Seller:** [Flexera](https://www.g2.com/sellers/flexera) - **Year Founded:** 2008 - **HQ Location:** Itasca, IL - **Twitter:** @flexera (4,737 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/574962/ (2,072 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 58% Enterprise, 33% Mid-Market #### What Are Snow Atlas's Pros and Cons? **Pros:** - Visibility (10 reviews) - Application Integration (9 reviews) - Ease of Use (8 reviews) - Data Management (6 reviews) - Integrations (6 reviews) **Cons:** - Limited Customization (7 reviews) - Complex Setup (6 reviews) - Complex Configuration (5 reviews) - Complexity (5 reviews) - Difficult Learning (5 reviews) ### What Do G2 Reviewers Say About Snow Atlas? *AI-generated summary from verified user reviews* **Pros:** - Users value the **holistic visibility** Snow Atlas offers, transforming chaotic IT data into actionable insights effortlessly. - Users appreciate the **seamless application integration** of Snow Atlas, enhancing data management and compliance efforts. - Users find Snow Atlas to be **intuitive and easy to configure** , simplifying license management and compliance reporting. - Users appreciate the **intuitive and powerful data management** capabilities of Snow Atlas, making IT asset tracking seamless. - Users value the **smooth integrations** of Snow Atlas, enhancing usability and connectivity with other systems. **Cons:** - Users note the **limited customization** options in Snow Atlas, hindering flexibility and requiring extra effort for relevant insights. - Users find the **complex setup** of Snow Atlas challenging, requiring significant effort for effective data integration and configuration. - Users find the **complex configuration** challenging, requiring time and expertise to fully utilize Snow Atlas's capabilities. - Users find the **complexity** of Snow Atlas challenging, especially for new users navigating its powerful features. - Users may struggle with the **difficult learning** curve and complexity of Snow Atlas, affecting their overall experience. #### What Are Recent G2 Reviews of Snow Atlas? **"[Clean, User-Friendly SAM with Fast Visibility into Software and SaaS Usage](https://www.g2.com/survey_responses/snow-atlas-review-13143730)"** **Rating:** 5.0/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/snow-atlas-review-13143730) --- **"[Effective SAM Platform with Growing Cloud Capabilities](https://www.g2.com/survey_responses/snow-atlas-review-11628445)"** **Rating:** 5.0/5.0 stars *— Evan R.* [Read full review](https://www.g2.com/survey_responses/snow-atlas-review-11628445) --- ### 21. [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) Snipe-IT is an open-source, web-based asset management system designed to help organizations efficiently track and manage their IT assets. It offers a user-friendly interface that allows businesses to monitor hardware, software licenses, and peripherals, ensuring accurate record-keeping and streamlined operations. By replacing traditional spreadsheets, Snipe-IT enhances asset visibility, reduces manual errors, and supports informed decision-making. Key Features and Functionality: - Asset Management: Monitor asset assignments, physical locations, and statuses with ease. Features include one-click check-in, asset grouping through models, and comprehensive asset histories. - License Management: Track software licenses efficiently, with email alerts for upcoming expirations and support for multi-pack licenses. - Email Notifications: Automated notifications for users and administrators regarding asset checkouts, check-ins, and approaching deadlines. - Integrations: Seamless integration with tools like Jira, JAMF, and Kandji, along with a robust REST API for custom integrations. - Security: Features include bcrypt password hashing, two-factor authentication, and HTTPS-only cookies to ensure data safety. - Multi-Language Support: Supports over 55 languages, catering to diverse teams. - Mobile-Friendly: Accessible on any device, facilitating asset updates on the go. Primary Value and Solutions Provided: Snipe-IT addresses the challenges of IT asset management by offering a centralized, secure, and scalable solution. It eliminates the inefficiencies of manual tracking, reduces the risk of asset mismanagement, and provides real-time insights into asset utilization. Organizations benefit from improved compliance, reduced operational costs, and enhanced decision-making capabilities. Its open-source nature ensures flexibility, allowing businesses to customize the system to their specific needs without incurring licensing fees. **Average Rating:** 4.6/5.0 **Total Reviews:** 26 **How Do G2 Users Rate Snipe-IT?** - **Ease of Use:** 9.6/10 (Category avg: 8.9/10) - **Quality of Support:** 8.6/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.6/10 (Category avg: 8.2/10) **Who Is the Company Behind Snipe-IT?** - **Seller:** [Grokability](https://www.g2.com/sellers/grokability) - **HQ Location:** San Diego, CA - **Twitter:** @snipeitapp (2,077 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/6580149/ (7 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 70% Mid-Market, 19% Small-Business #### What Are Snipe-IT's Pros and Cons? **Pros:** - Asset Management (2 reviews) - Ease of Use (2 reviews) - Product Quality (2 reviews) - Tracking (2 reviews) - Management (1 reviews) **Cons:** - Inadequate Reporting (2 reviews) - Learning Curve (1 reviews) - Limited Automation (1 reviews) - Limited Customization (1 reviews) - Limited Features (1 reviews) ### What Do G2 Reviewers Say About Snipe-IT? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** and clarity in managing assets with Snipe-IT's simple interface. - Users appreciate the **ease of use** of Snipe-IT, enjoying its simple interface and effective asset management. - Users praise Snipe-IT for its **product quality** , highlighting its ease of use and comprehensive asset management features. - Users appreciate the **easy equipment tracking** and organized asset management that Snipe-IT offers. - Users love the **ease of use and management** in Snipe-IT, appreciating its simple interface for tracking assets. **Cons:** - Users find that **reporting is inadequate** , lacking detail and being complicated for newcomers to navigate. - Users find the **learning curve steep** as detailed reports are limited, making initial navigation tricky. - Users find the **limited customization** of Snipe-IT reports restrictive and wish for more tailored options. #### What Are Recent G2 Reviews of Snipe-IT? **"[Efficient Asset Management, It's Free!](https://www.g2.com/survey_responses/snipe-it-review-12727526)"** **Rating:** 4.5/5.0 stars *— dennis s.* [Read full review](https://www.g2.com/survey_responses/snipe-it-review-12727526) --- **"[Intuitive and Customizable—Fits My Needs Perfectly](https://www.g2.com/survey_responses/snipe-it-review-12984985)"** **Rating:** 5.0/5.0 stars *— Chris N.* [Read full review](https://www.g2.com/survey_responses/snipe-it-review-12984985) --- ### 22. [SuperOps](https://www.g2.com/products/superops/reviews) SuperOps is an AI-native, unified platform built for modern Managed Service Providers (MSPs) and internal IT teams. It addresses one of the biggest operational challenges in IT- tool sprawl. Many organizations rely on multiple disconnected solutions for Professional Services Automation (PSA), Remote Monitoring and Management (RMM), Mobile Device Management (MDM), asset management, help desk, and network monitoring. Managing these separate tools often leads to complex integrations, fragmented data, and increased operational overhead. SuperOps eliminates this complexity by bringing everything together in a single platform built on a unified architecture. Unlike traditional solutions that connect multiple products through integrations, SuperOps is built on a shared data layer, allowing every feature to work seamlessly together. This unified approach enables IT teams to manage their entire environment from one platform while providing AI with the complete operational context needed to automate tasks and improve decision-making. Key Features 1) Professional Services Automation (PSA) for managing MSP business operations, contracts, billing, SLAs, and service delivery. 2) Remote Monitoring & Management (RMM) with unified endpoint management capabilities. 3) Help Desk & Ticketing with ITSM workflows for incidents, service requests, problems, and change management. 4) Mobile Device Management (MDM) for iOS, iPadOS, and Android devices. 5)Asset Management to maintain complete visibility across IT infrastructure. 6) Network Monitoring using SNMP and ICMP across more than \*\*250+ network vendors. 7) Patch Management\*\* for operating systems as well as third-party applications. 8) IT Documentation\*\* and a modern \*\*self-service portal\*\* for end users. 9) Cross-platform endpoint management\*\* supporting Windows, macOS, Linux, iOS, iPadOS, and Android. Monica AI: AI-Native IT Operations At the heart of SuperOps is \*\*Monica AI\*\*, an agentic AI layer designed alongside the platform from day one. Unlike AI assistants that operate as standalone chatbots, Monica has access to the platform's unified data layer, enabling it to understand the complete IT environment. Monica AI helps teams by: 1) Automatically triaging and prioritizing tickets. 2) Summarizing customer conversations and technician communications. 3) Drafting worklogs and technician notes. 4) Recommending relevant knowledge base articles. 5) Proactively identifying patch vulnerabilities and CVE risks. 6) Automating repetitive tasks such as password resets, software access requests, and recurring remediation workflows. Because Monica operates with complete visibility into tickets, devices, assets, patches, and policies, it can take context-aware actions rather than simply making recommendations. Integrations SuperOps integrates with a broad ecosystem of business, security, and productivity applications, including: - Slack - Microsoft Teams - Microsoft Outlook - Azure Active Directory - Okta - QuickBooks - Xero - Bitdefender - SentinelOne - ESET - Acronis - TeamViewer - ConnectWise Control - Chocolatey - Winget The platform also includes Splashtop and ISL Online remote access at no additional cost, helping organizations reduce software licensing expenses. Benefits for MSPs SuperOps enables MSPs to scale efficiently with features designed for operational growth and profitability. 1) Multi-tenant client management. 2) Real-time profitability tracking using live operational data. 3) Contract and SLA management. 4) Automated billing and invoicing. 5) AI-powered workflow automation to reduce manual effort. 6) Operational scalability without increasing headcount proportionally. Benefits for Internal IT Teams For enterprise IT departments, SuperOps provides centralized visibility and control across modern hybrid environments. - Unified endpoint management across multiple operating systems. - Infrastructure monitoring and asset visibility. - Compliance-ready audit trails. - Structured ITSM workflows. - AI-driven automation for routine IT operations. - Improved efficiency for hybrid and distributed workforces. Why Choose SuperOps? SuperOps combines modern architecture with enterprise-grade capabilities in a single platform designed for today's IT operations. - AI-native platform built from the ground up. - Single unified solution replacing multiple standalone tools. - Shared data architecture that eliminates data silos. - Fast implementation, typically measured in days rather than months. - Transparent pricing with no hidden complexity. - 24/5 human customer support. - Dedicated onboarding and migration assistance. - Continuous innovation from a founder-led product company. SuperOps helps MSPs and internal IT teams consolidate their IT operations stack into one unified platform, replacing reactive, tool-driven workflows with proactive, AI-powered service delivery. By reducing operational complexity and automating repetitive work, organizations can improve efficiency, enhance service quality, and scale without adding unnecessary overhead. **Average Rating:** 4.4/5.0 **Total Reviews:** 199 **How Do G2 Users Rate SuperOps?** - **Ease of Use:** 8.9/10 (Category avg: 8.9/10) - **Quality of Support:** 9.1/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.4/10 (Category avg: 8.2/10) **Who Is the Company Behind SuperOps?** - **Seller:** [SuperOps Inc](https://www.g2.com/sellers/superops-inc) - **Company Website:** https://superops.com/ - **Year Founded:** 2020 - **HQ Location:** Claymont, US - **LinkedIn® Page:** https://www.linkedin.com/company/superops-ai/about (178 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Director - **Top Industries:** Information Technology and Services, Computer & Network Security - **Company Size:** 84% Small-Business, 14% Mid-Market #### What Are SuperOps's Pros and Cons? **Pros:** - Ease of Use (78 reviews) - Customer Support (66 reviews) - Features (47 reviews) - User Interface (34 reviews) - Intuitive (32 reviews) **Cons:** - Missing Features (45 reviews) - Feature Issues (22 reviews) - Integration Issues (16 reviews) - Access Limitations (15 reviews) - Lack of Integrations (14 reviews) ### What Do G2 Reviewers Say About SuperOps? *AI-generated summary from verified user reviews* **Pros:** - Users find SuperOps to be **very easy to use** , appreciating its shallow learning curve and intuitive interface. - Users rave about the **exceptional customer support** of SuperOps, highlighting quick responses and helpful guidance every time. - Users appreciate the **ease of use and feature growth** of SuperOps, which enhances their MSP experience significantly. - Users praise the **attractive GUI design** of SuperOps, enhancing their IT support operations with ease and efficiency. - Users highlight the **intuitive interface** of SuperOps, making it easy to streamline workflows and manage operations effectively. **Cons:** - Users notice the **missing features** in SuperOps, particularly the lack of user signatures on tickets for proof of delivery. - Users point out **feature issues** in SuperOps, such as limited integrations and cumbersome workflows that need improvement. - Users note **integration issues** with SuperOps, suggesting improvements for smoother functionality and additional connectivity options. - Users face **access limitations** with SuperOps, including file preview issues and restrictions on uploading large files. - Users note a **lack of integrations** in SuperOps, suggesting improvements with additional connections to enhance functionality. #### What Are Recent G2 Reviews of SuperOps? **"[All-in-One RMM + Ticketing That Powers Remote-First Automation](https://www.g2.com/survey_responses/superops-review-12986642)"** **Rating:** 5.0/5.0 stars *— Nick M.* [Read full review](https://www.g2.com/survey_responses/superops-review-12986642) --- **"[Modern, Fast-Evolving RMM with a Great UI and Strong Integrations](https://www.g2.com/survey_responses/superops-review-12985082)"** **Rating:** 4.5/5.0 stars *— Kevin J. W.* [Read full review](https://www.g2.com/survey_responses/superops-review-12985082) --- ### 23. [TeamDynamix ITAM](https://www.g2.com/products/teamdynamix-itam/reviews) TeamDynamix ITAM, previously Sassafras, is a complete, platform-agnostic IT Asset Management solution that helps organizations identify unused software licenses, manage hardware across the full lifecycle, and stay audit-ready. Software asset management combines automated discovery with usage analytics for login counts, launch counts, total time, and peak concurrent usage to identify the 30%+ of software spend that's typically wasted. It combines purchase records, audit data, and usage stats to build a defensible Effective License Position (ELP) for every product, optimize renewals, and mitigate audit risk. Hardware lifecycle management tracks every IT asset from procurement to disposal across Windows, Mac, Linux, and ChromeOS including virtual and thin-client systems. Pre-built integrations with Jamf, Intune, SCCM, and CSV imports speed inventory consolidation. It includes lab equipment management, live location mapping, and CMDB integration with TeamDynamix ITSM. With it you gain value in days, not months. **Average Rating:** 4.5/5.0 **Total Reviews:** 34 **How Do G2 Users Rate TeamDynamix ITAM?** - **Ease of Use:** 8.9/10 (Category avg: 8.9/10) - **Quality of Support:** 9.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Asset Policy Management:** 8.3/10 (Category avg: 8.2/10) **Who Is the Company Behind TeamDynamix ITAM?** - **Seller:** [TeamDynamix](https://www.g2.com/sellers/teamdynamix) - **Year Founded:** 2001 - **HQ Location:** Columbus, Ohio - **Twitter:** @TDXBuzz (1,049 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1494030/ (166 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Higher Education, Education Management - **Company Size:** 62% Enterprise, 29% Mid-Market #### What Are Recent G2 Reviews of TeamDynamix ITAM? **"[Finally, a Single Source of Truth for IT Assets](https://www.g2.com/survey_responses/teamdynamix-itam-review-12913226)"** **Rating:** 5.0/5.0 stars *— Robert C.* [Read full review](https://www.g2.com/survey_responses/teamdynamix-itam-review-12913226) --- **"[TeamDynamix: Intuitive, Reliable IT Hub for Ticketing and Asset Tracking](https://www.g2.com/survey_responses/teamdynamix-itam-review-12908859)"** **Rating:** 5.0/5.0 stars *— Daniel B.* [Read full review](https://www.g2.com/survey_responses/teamdynamix-itam-review-12908859) --- #### What Are G2 Users Discussing About TeamDynamix ITAM? - [What is Sassafras AllSight used for?](https://www.g2.com/discussions/what-is-sassafras-allsight-used-for) ### 24. [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) LogMeIn Resolve is a unified endpoint management (UEM) platform that helps IT teams and managed service providers (MSPs) centrally manage, secure, and support every device across their organization — from a single intelligent console, without the complexity of disconnected tools. Designed for IT professionals facing growing device diversity, escalating security demands, and relentless pressure to do more with less, Resolve combines proactive endpoint management with AI-driven automation to shift IT from constant firefighting to predictive, outcome-driven support. Whether managing a lean SMB environment or a multi-tenant MSP operation, Resolve scales to fit your team and your workflows. Built on a zero-trust security architecture, Resolve verifies every identity, device, and action before access is granted — making enterprise-grade security a built-in default, not an afterthought. Key capabilities include: -Remote Monitoring & Management (RMM): Automated patch management, IT alerting, and scheduled background maintenance keep endpoints healthy and compliant without technician intervention or end-user disruption -Mobile Device Management (MDM): Enforce security policies, application controls, and remote lock/wipe capabilities across iOS, Android, and BYOD environments to minimize data exposure -AI-driven automation & reporting: Codeless automation, AI-generated scripts, on-demand fleet reporting, and an AI Virtual Technician handle repeatable tasks so technicians can focus on higher-impact work -Integrated helpdesk & knowledge management: AI-powered ticket classification, automated knowledge base article creation, and session summaries capture institutional knowledge and accelerate time-to-resolution -Asset management: Real-time software discovery, license tracking, lifecycle monitoring, and asset-to-ticket correlation give IT full visibility across their environment -Cross-platform remote support: Seamless access and control across Windows, macOS, iOS, Android, and Chrome OS from a single console Resolve integrates with the tools IT teams already rely on — including Microsoft Teams, Microsoft Intune, ServiceNow, Acronis, SentinelOne, Jira Service Desk, ConnectWise PSA, HaloPSA, Logitech, and more — reducing stack complexity and streamlining workflows end-to-end. **Average Rating:** 4.3/5.0 **Total Reviews:** 467 **How Do G2 Users Rate LogMeIn Resolve?** - **Ease of Use:** 9.0/10 (Category avg: 8.9/10) - **Quality of Support:** 8.7/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) **Who Is the Company Behind LogMeIn Resolve?** - **Seller:** [GoTo](https://www.g2.com/sellers/goto-e9cfa0d5-5de0-41fa-9bc6-a0e0ce54cb86) - **Company Website:** https://www.goto.com - **Year Founded:** 2003 - **HQ Location:** Boston, MA - **Twitter:** @goto (41,211 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/37788/ (994 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, IT Director - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 43% Mid-Market, 36% Small-Business #### What Are LogMeIn Resolve's Pros and Cons? **Pros:** - Ease of Use (54 reviews) - Remote Control (29 reviews) - Remote Access (26 reviews) - Remote Support (25 reviews) - Customer Support (23 reviews) **Cons:** - Remote Access Issues (13 reviews) - Expensive (12 reviews) - Slow Performance (12 reviews) - Technical Issues (10 reviews) - Connection Issues (9 reviews) ### What Do G2 Reviewers Say About LogMeIn Resolve? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of LogMeIn Resolve, making remote support seamless across various platforms. - Users love the **easy remote access** of LogMeIn Resolve, allowing support without user presence on the other end. - Users appreciate the **easy remote access** for support, enabling efficient assistance without user presence on the other side. - Users commend the **convenience and efficiency** of LogMeIn Resolve, enhancing their HelpDesk workflows with simple connectivity. - Users commend the **responsive customer support** of LogMeIn Resolve, enhancing their remote assistance experience. **Cons:** - Users report **remote access issues** , including connection drops and limitations on printing from remote PCs. - Users find LogMeIn Resolve **bit pricey** , especially when compared to alternatives, limiting access to features. - Users report **slow performance** during high load usage and poor internet, affecting video quality and file transfers. - Users experience **technical issues** on Mac and face challenges with monitoring during high usage and MDM functionality. - Users experience **connection issues** with LogMeIn Resolve, impacting performance and leading to occasional failures in connecting to PCs. #### What Are Recent G2 Reviews of LogMeIn Resolve? **"[Strong MSP Toolset with Room to Smooth Out Large-Scale Onboarding](https://www.g2.com/survey_responses/logmein-resolve-review-12873985)"** **Rating:** 4.0/5.0 stars *— Steve K.* [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12873985) --- **"[Efficient Remote Access, Frustrating Support](https://www.g2.com/survey_responses/logmein-resolve-review-12800737)"** **Rating:** 4.0/5.0 stars *— David K.* [Read full review](https://www.g2.com/survey_responses/logmein-resolve-review-12800737) --- #### What Are G2 Users Discussing About LogMeIn Resolve? - [How much does LogMeIn Resolve cost?](https://www.g2.com/discussions/how-much-does-logmein-resolve-cost) - [How do I use LogMeIn Resolve remote?](https://www.g2.com/discussions/how-do-i-use-logmein-resolve-remote) - 1 comment - [What is LogMeIn Resolve remote support?](https://www.g2.com/discussions/what-is-logmein-resolve-remote-support) - [Is LogMeIn Resolve legitimate?](https://www.g2.com/discussions/is-logmein-resolve-legitimate) - 3 comments ### 25. [quipteams](https://www.g2.com/products/quipteams/reviews) We enable 400+ businesses to efficiently manage their hardware-related operations, including procurement, onboarding, offboarding, warehousing, tech support and buyback across 155 countries. Full API access to automate every workflow at scale. Simple pay-as-you-go model, no platform fees or subscriptions. **Average Rating:** 5.0/5.0 **Total Reviews:** 24 **How Do G2 Users Rate quipteams?** - **Ease of Use:** 9.3/10 (Category avg: 8.9/10) - **Quality of Support:** 10.0/10 (Category avg: 8.9/10) - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.1/10) - **Asset Policy Management:** 9.2/10 (Category avg: 8.2/10) **Who Is the Company Behind quipteams?** - **Seller:** [Quipteams](https://www.g2.com/sellers/quipteams) - **Year Founded:** 2021 - **HQ Location:** Remote - **Twitter:** @quipteams - **LinkedIn® Page:** https://www.linkedin.com/company/quipteams (11 employees on LinkedIn®) - **Ownership:** Private **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 83% Mid-Market, 8% Enterprise #### What Are quipteams's Pros and Cons? **Pros:** - Customer Support (6 reviews) - Product Quality (5 reviews) - Ease of Use (4 reviews) - Centralized Management (3 reviews) - Asset Management (2 reviews) **Cons:** - Integration Issues (1 reviews) - Missing Features (1 reviews) - UX Improvement (1 reviews) ### What Do G2 Reviewers Say About quipteams? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **world-class customer support** of Quipteams, enabling quick and seamless laptop management in LATAM. - Users praise the **top-notch product quality** of Quipteams, emphasizing fast shipping and seamless operations. - Users value the **ease of use** of Quipteams, appreciating the seamless management of work laptops across multiple countries. - Users value the **centralized management** of Quipteams, streamlining logistics and enhancing efficiency across global teams. - Users commend QuipTeams for their **exceptional asset management services** , significantly improving efficiency and oversight in complex processes. **Cons:** - Users feel that adding more integrations would resolve **integration issues** and significantly improve their experience with quipteams. - Users desire **additional features** on Quipteams, especially integration with Slack for better functionality. - Users note the need for better **payment UX/UI** , as the current process can be confusing and unexpected. #### What Are Recent G2 Reviews of quipteams? **"[Smooth, Human Support That Makes IT Management Easy with QuipTeams](https://www.g2.com/survey_responses/quipteams-review-13063578)"** **Rating:** 5.0/5.0 stars *— Yasseen B.* [Read full review](https://www.g2.com/survey_responses/quipteams-review-13063578) --- **"[An outstanding Support Team who are eager to help and constantly improve the UX](https://www.g2.com/survey_responses/quipteams-review-13104585)"** **Rating:** 5.0/5.0 stars *— Jordan F.* [Read full review](https://www.g2.com/survey_responses/quipteams-review-13104585) --- ## What Is IT Asset Management Software? [IT Management Software](https://www.g2.com/categories/it-management) ## What Software Categories Are Similar to IT Asset Management Software? - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Service Desk Software](https://www.g2.com/categories/service-desk) - [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management) - [Endpoint Management Software](https://www.g2.com/categories/endpoint-management) - [Software Asset Management (SAM) Tools](https://www.g2.com/categories/software-asset-management-tools) - [Patch Management Software](https://www.g2.com/categories/patch-management) - [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools)