# Device42, A Freshworks Company vs Ivanti Neurons for ITAM Comparison

| | Device42, A Freshworks Company | Ivanti Neurons for ITAM | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 51 | 32 | 
| **Largest Market Segment** | Enterprise (47.8% of reviews) | Enterprise (50.0% of reviews) | 
| **Entry Level Price** | $ Up to 250 devices | No pricing available | 

---
## Top Pros & Cons

### Device42, A Freshworks Company

Pros:
- Asset Management (3 reviews)
- Ease of Use (1 reviews)

Cons:
- Complexity (1 reviews)
- Latency Issues (1 reviews)

### Ivanti Neurons for ITAM

Pros:
- Asset Management (1 reviews)

Cons:
- Technical Issues (1 reviews)

---
## Ratings Comparison
| Rating | Device42, A Freshworks Company | Ivanti Neurons for ITAM | 
|---|---|---|
  | **Meets Requirements** | 9.0 (40 reviews) | 8.6 (22 reviews) | 
  | **Ease of Use** | 8.9 (41 reviews) | 8.0 (22 reviews) | 
  | **Ease of Setup** | 8.5 (37 reviews) | 7.6 (13 reviews) | 
  | **Ease of Admin** | 8.8 (33 reviews) | 8.3 (13 reviews) | 
  | **Quality of Support** | 9.5 (39 reviews) | 8.3 (23 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (32 reviews) | 8.8 (13 reviews) | 
  | **Product Direction (% positive)** | 9.4 (39 reviews) | 8.4 (22 reviews) | 

---
## Pricing

### Device42, A Freshworks Company

#### Entry-Level Pricing

Plan: Basic

Price: $ Up to 250 devices


[Browse all 4 editions](https://www.g2.com/products/device42-a-freshworks-company/pricing)

#### Free Trial

Yes

### Ivanti Neurons for ITAM

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | 8.3/10 | 18 |
| **Ivanti Neurons for ITAM** | 8.7/10 | 5 |

#### Asset Inventory

| Feature | Device42, A Freshworks Company | Ivanti Neurons for ITAM | 
|---|---|---|
| **Hardware Asset Inventory** | 9.1 (16 reviews) | Not enough data | 
| **Software Asset Inventory** | 8.8 (12 reviews) | Not enough data | 
| **Cloud Asset Inventory** | 8.1 (9 reviews) | Not enough data | 
| **Mobile Asset Inventory** | 6.9 (6 reviews) | Not enough data | 
| **Asset Discovery** | 8.8 (13 reviews) | Not enough data | 

#### Generative AI

| Feature | Device42, A Freshworks Company | Ivanti Neurons for ITAM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Device42, A Freshworks Company | Ivanti Neurons for ITAM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Device42, A Freshworks Company | Ivanti Neurons for ITAM | 
|---|---|---|
| **Central Dashboard** | 8.1 (14 reviews) | 8.7 (5 reviews) | 
| **Asset Policy Management** | Feature Not Available | Not enough data | 
| **Risk Management** | Feature Not Available | Not enough data | 
| **Integrations** | 8.6 (14 reviews) | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Support Ticket Management** | Not enough data | Not enough data | 
| **Requisition Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Maintenance Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Problem Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Supplier Management** | Not enough data | Not enough data | 
| **Procurement Management** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Incident Management** | Not enough data | Not enough data | 
| **Contract/License Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Ivanti Neurons for ITAM | 
|---|---|---|
| **Cost Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Asset Tracking** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Barcode/Ticket Scanning** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Ivanti Neurons for ITAM** | N/A | N/A |

#### ServiceNow Apps

| Feature | Device42, A Freshworks Company | Ivanti Neurons for ITAM | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Device42, A Freshworks Company | Ivanti Neurons for ITAM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Data Center Infrastructure Management (DCIM)

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | 8.9/10 | 8 |
| **Ivanti Neurons for ITAM** | N/A | N/A |

#### Performance Management

| Feature | Device42, A Freshworks Company | Ivanti Neurons for ITAM | 
|---|---|---|
| **Workflow Automation** | Feature Not Available | Not enough data | 
| **Change Management** | Not enough data | Not enough data | 
| **Real Time Reporting** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Multi-User Collaboration** | Not enough data | Not enough data | 
| **Power Management** | Not enough data | Not enough data | 
| **Configuration Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Data Storage Management** | Not enough data | Not enough data | 
| **Uptime Reporting** | Not enough data | Not enough data | 
| **Capacity Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Inventory Management** | Not enough data | Not enough data | 

#### Monitoring

| Feature | Device42, A Freshworks Company | Ivanti Neurons for ITAM | 
|---|---|---|
| **Server Performance** | Not enough data | Not enough data | 
| **Energy Consumption** | Not enough data | Not enough data | 
| **Space Planning** | 8.9 (6 reviews) | Not enough data | 

#### Additional Functionality

| Feature | Device42, A Freshworks Company | Ivanti Neurons for ITAM | 
|---|---|---|
| **Data Import/Export** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Server Monitoring** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **IT Asset Tracking** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Device Auto Discovery** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Performance Monitoring** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management)

**Unique to Device42, A Freshworks Company (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Data Center Infrastructure Management (DCIM) Software](https://www.g2.com/categories/data-center-infrastructure-management-dcim)



---
## Reviewer Demographics

### By Company Size

| Segment | Device42, A Freshworks Company | Ivanti Neurons for ITAM | 
|---|---|---|
| **Small-Business** | 17.4% | 6.3% | 
| **Mid-Market** | 34.8% | 43.8% | 
| **Enterprise** | 47.8% | 50.0% | 

### By Industry

#### Device42, A Freshworks Company

- **Information Technology and Services:** 23.9%
- **Financial Services:** 10.9%
- **Computer Software:** 8.7%
- **Leisure, Travel & Tourism:** 6.5%
- **Insurance:** 6.5%
- **Military:** 4.3%
- **Education Management:** 4.3%
- **Government Administration:** 4.3%
- **Apparel & Fashion:** 2.2%
- **Computer & Network Security:** 2.2%
- **Other:** 26.1%

#### Ivanti Neurons for ITAM

- **Information Technology and Services:** 28.1%
- **Hospital & Health Care:** 9.4%
- **Higher Education:** 9.4%
- **Computer Software:** 6.3%
- **Construction:** 6.3%
- **Aviation & Aerospace:** 3.1%
- **Banking:** 3.1%
- **Computer Hardware:** 3.1%
- **Computer Networking:** 3.1%
- **Entertainment:** 3.1%
- **Other:** 25.0%

---
## Alternatives

### Alternatives to Device42, A Freshworks Company

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- [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (68 reviews)
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- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5022 reviews)
- [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (505 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1345 reviews)
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### Alternatives to Ivanti Neurons for ITAM

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- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4151 reviews)
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- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (5022 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1245 reviews)
- [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) — 4.9/5 stars (1313 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1345 reviews)
- [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (716 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (469 reviews)

---
## Top Discussions

### Device42, A Freshworks Company

- Title: [What is a CMDB used for?](https://www.g2.com/discussions/what-is-a-cmdb-used-for) — 1 comment
  > **Top comment:** "Based on ITIL's best practices, a CMDB is your Configuration Management Database, a central repository of all configuration items. It is used for managing IT..."
- Title: [How much does Device42 cost?](https://www.g2.com/discussions/how-much-does-device42-cost) — 1 comment
  > **Top comment:** "Device42 is priced on an annual subscription model, and generally about 1/3 of the cost of the major software vendors. But it is not all just about the price..."
- Title: [How does Device42 work?](https://www.g2.com/discussions/how-does-device42-work) — 1 comment
  > **Top comment:** "In a nutshell - Device42 uses a variety of protocols to discover legacy as well as the latest technologies in your environment, across on-premises and cloud...."

### Ivanti Neurons for ITAM

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/device42-a-freshworks-company-vs-ivanti-neurons-for-itam)