# Device42, A Freshworks Company vs Ivanti Neurons for ITAM Comparison - What are their main differences? 

At a Glance

Star Rating

**Device42, A Freshworks Company** [

4.7/5(51)

](https://www.g2.com/products/device42-a-freshworks-company/reviews#reviews)

**Ivanti Neurons for ITAM** [

4.3/5(32)

](https://www.g2.com/products/ivanti-neurons-for-itam/reviews#reviews)

Market Segments

**Device42, A Freshworks Company**
Enterprise (47.8% of reviews)

**Ivanti Neurons for ITAM**
Enterprise (50.0% of reviews)

Pros & Cons

**Device42, A Freshworks Company**
[
Asset Management (3)
](https://www.g2.com/products/device42-a-freshworks-company/reviews?filters%5Bsentiment_snippet%5D=1569631&qs=pros-and-cons#reviews)[
Ease of Use (1)
](https://www.g2.com/products/device42-a-freshworks-company/reviews?filters%5Bsentiment_snippet%5D=2394535&qs=pros-and-cons#reviews)[
Complexity (1)
](https://www.g2.com/products/device42-a-freshworks-company/reviews?filters%5Bsentiment_snippet%5D=2394529&qs=pros-and-cons#reviews)[
Latency Issues (1)
](https://www.g2.com/products/device42-a-freshworks-company/reviews?filters%5Bsentiment_snippet%5D=1953880&qs=pros-and-cons#reviews)

**Ivanti Neurons for ITAM**
[
Asset Management (1)
](https://www.g2.com/products/ivanti-neurons-for-itam/reviews?filters%5Bsentiment_snippet%5D=2392980&qs=pros-and-cons#reviews)[
Technical Issues (1)
](https://www.g2.com/products/ivanti-neurons-for-itam/reviews?filters%5Bsentiment_snippet%5D=2392981&qs=pros-and-cons#reviews)

Entry-Level Pricing

**Device42, A Freshworks Company**
 **$** Up to 250 devices

**Ivanti Neurons for ITAM**
No pricing available

## Device42, A Freshworks Company vs Ivanti Neurons for ITAM

When assessing the two solutions, reviewers found Device42, A Freshworks Company easier to use, set up, and administer. Reviewers also preferred doing business with Device42, A Freshworks Company overall.

- Reviewers felt that Device42, A Freshworks Company meets the needs of their business better than Ivanti Neurons for ITAM.
- When comparing quality of ongoing product support, reviewers felt that Device42, A Freshworks Company is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Device42, A Freshworks Company over Ivanti Neurons for ITAM.

Pricing

Entry-Level Pricing

**Device42, A Freshworks Company**

Device42, A Freshworks Company

Basic

$

Up to 250 devices

[Browse all 4 pricing plans](/products/device42-a-freshworks-company/pricing)

**Ivanti Neurons for ITAM**

Ivanti Neurons for ITAM
No pricing available

Free Trial

**Device42, A Freshworks Company**

Device42, A Freshworks Company

Free Trial is available

**Ivanti Neurons for ITAM**

Ivanti Neurons for ITAM
No trial information available

Ratings

Meets Requirements

9.0

40

8.6

22

Ease of Use

8.9

41

8.0

22

Ease of Setup

8.5

37

7.6

13

Ease of Admin

8.8

33

8.3

13

Quality of Support

9.5

39

8.3

23

Has the product been a good partner in doing business?

9.5

32

8.8

13

Product Direction (% positive)

9.4

39

8.4

22

Features by Category

IT Asset Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

8.3

18

8.7

5

Asset Inventory

Hardware Asset Inventory

9.1(won by default)

16

Not enough data

Software Asset Inventory

8.8(won by default)

12

Not enough data

Cloud Asset Inventory

8.1(won by default)

9

Not enough data

Mobile Asset Inventory

6.9(won by default)

6

Not enough data

Asset Discovery

8.8(won by default)

13

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Generation

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - IT Asset Management

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Management

Central Dashboard

8.1

14

8.7(won by 0.6)

5

Asset Policy Management

Feature Not Available

Not enough data

Risk Management

Feature Not Available

Not enough data

Integrations

8.6(won by default)

14

Not enough data

User Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Requisition Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Maintenance Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Supplier Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Additional Functionality

Cost Tracking

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Barcode/Ticket Scanning

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

ServiceNow Store Apps[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

ServiceNow Apps

ServiceNow Integration

Not enough data

Not enough data

Value

Not enough data

Not enough data

Agentic AI - ServiceNow Store Apps

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Data Center Infrastructure Management (DCIM)[Hide 39 FeaturesShow 39 Features](javascript:void(0);)

8.9

8

Not enough data

Performance Management

Workflow Automation

Feature Not Available

Not enough data

Change Management

Not enough data

Not enough data

Real Time Reporting

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Multi-User Collaboration

Not enough data

Not enough data

Power Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Uptime Reporting

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Monitoring

Server Performance

Not enough data

Not enough data

Energy Consumption

Not enough data

Not enough data

Space Planning

8.9(won by default)

6

Not enough data

Additional Functionality

Data Import/Export

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

IT Asset Tracking

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Device Auto Discovery

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Performance Monitoring

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reviews

Reviewers' Company Size

[![Device42, A Freshworks Company](https://images.g2crowd.com/uploads/product/hd_favicon/2b6e73bf06ef7cce19f8c322a5f830e8/device42-a-freshworks-company.svg "Device42, A Freshworks Company")](https://www.g2.com/products/device42-a-freshworks-company/reviews)

Device42, A Freshworks Company

Small-Business(50 or fewer emp.)

17.4%

Mid-Market(51-1000 emp.)

34.8%

Enterprise(\> 1000 emp.)

47.8%

[![Ivanti Neurons for ITAM](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-neurons-for-itam.svg "Ivanti Neurons for ITAM")](https://www.g2.com/products/ivanti-neurons-for-itam/reviews)

Ivanti Neurons for ITAM

Small-Business(50 or fewer emp.)

6.3%

Mid-Market(51-1000 emp.)

43.8%

Enterprise(\> 1000 emp.)

50.0%

Small-Business

(50 or fewer emp.)

17.4%

6.3%

Mid-Market

(51-1000 emp.)

34.8%

43.8%

Enterprise

(\> 1000 emp.)

47.8%

50.0%

Reviewers' Industry

[![Device42, A Freshworks Company](https://images.g2crowd.com/uploads/product/hd_favicon/2b6e73bf06ef7cce19f8c322a5f830e8/device42-a-freshworks-company.svg "Device42, A Freshworks Company")](https://www.g2.com/products/device42-a-freshworks-company/reviews)
Device42, A Freshworks Company

Information Technology and Services

23.9%

Financial Services

10.9%

Computer Software

8.7%

Leisure, Travel & Tourism

6.5%

Insurance

6.5%

Other

43.5%

[![Ivanti Neurons for ITAM](https://images.g2crowd.com/uploads/product/hd_favicon/acee115d49f59f727a26dd6169ca64be/ivanti-neurons-for-itam.svg "Ivanti Neurons for ITAM")](https://www.g2.com/products/ivanti-neurons-for-itam/reviews)
Ivanti Neurons for ITAM

Information Technology and Services

28.1%

Hospital & Health Care

9.4%

Higher Education

9.4%

Computer Software

6.3%

Construction

6.3%

Other

40.6%

Alternatives

**Device42, A Freshworks Company Alternatives**

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BMC Helix Discovery
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[
SolarWinds Service Desk
](/products/solarwinds-service-desk/reviews)

**Ivanti Neurons for ITAM Alternatives**

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[
TeamViewer
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[
ServiceNow IT Asset Management
](/products/servicenow-it-asset-management/reviews)

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