# Device42, A Freshworks Company vs Faddom Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Device42 excels in providing a clear and accurate view of IT assets and their dependencies, making it easier to track infrastructure and troubleshoot issues. Users appreciate the minimal manual effort required to gain visibility into their IT environment.
- **Users say** that Faddom shines with its automatic discovery of application dependency mapping, which is noted for its quick updates when changes occur. This feature is particularly praised for its intuitive user interface, making it easier for users to find information.
- **Reviewers mention** that Device42's customer support is outstanding, with many highlighting the partnership level of service during implementation. This strong support system contributes to a positive user experience, especially for enterprises navigating complex IT environments.
- **According to verified reviews** , Faddom offers a free entry-level price, which can be appealing for smaller organizations or those just starting with asset management. However, some users feel that while it has a decent number of features, there is still room for improvement in areas like application dependency mapping.
- **G2 reviewers highlight** that Device42 has a higher overall satisfaction rating, reflecting its strong performance in meeting user requirements and ease of use. Users appreciate the platform's ability to streamline asset management processes, which can be crucial for larger enterprises.
- **Users report** that while both products have similar ease of administration scores, Device42's comprehensive asset inventory capabilities, particularly in hardware and software, give it an edge in managing complex IT infrastructures compared to Faddom.



| | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 51 | 111 | 
| **Largest Market Segment** | Enterprise (47.8% of reviews) | Enterprise (44.9% of reviews) | 
| **Entry Level Price** | $ Up to 250 devices | Starting at $20,000.00 Per Year | 

---
## Top Pros & Cons

### Device42, A Freshworks Company

Pros:
- Asset Management (3 reviews)
- Ease of Use (1 reviews)

Cons:
- Complexity (1 reviews)
- Latency Issues (1 reviews)

### Faddom

Pros:
- Features (13 reviews)
- Tracking (13 reviews)

Cons:
- Learning Difficulty (4 reviews)
- Limited Features (4 reviews)

---
## Ratings Comparison
| Rating | Device42, A Freshworks Company | Faddom | 
|---|---|---|
  | **Meets Requirements** | 9.0 (40 reviews) | 8.7 (85 reviews) | 
  | **Ease of Use** | 8.9 (41 reviews) | 8.9 (88 reviews) | 
  | **Ease of Setup** | 8.5 (37 reviews) | 8.8 (86 reviews) | 
  | **Ease of Admin** | 8.8 (33 reviews) | 8.8 (74 reviews) | 
  | **Quality of Support** | 9.5 (39 reviews) | 9.2 (81 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (32 reviews) | 9.4 (70 reviews) | 
  | **Product Direction (% positive)** | 9.4 (39 reviews) | 9.3 (86 reviews) | 

---
## Pricing

### Device42, A Freshworks Company

#### Entry-Level Pricing

Plan: Basic

Price: $ Up to 250 devices


[Browse all 4 editions](https://www.g2.com/products/device42-a-freshworks-company/pricing)

#### Free Trial

Yes

### Faddom

#### Entry-Level Pricing

Plan: Standard 

Price: Starting at $20,000.00 Per Year

Description: Up to 300 servers 

Key Features:
- Standard 

[Browse all 3 editions](https://www.g2.com/products/faddom/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Network Traffic Analysis (NTA)

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Faddom** | 7.9/10 | 24 |

#### Automation

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Metadata Management** | Not enough data | 7.2 (23 reviews) | 
| **Artificial Intelligence & Machine Learning** | Not enough data | 5.7 (23 reviews) | 
| **Response Automation** | Not enough data | 7.0 (21 reviews) | 
| **Continuous Analysis** | Not enough data | 8.9 (22 reviews) | 

#### Functionality

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Multi-Network Capability** | Not enough data | 9.1 (22 reviews) | 
| **Anomaly Detection** | Not enough data | 7.7 (22 reviews) | 
| **Network Visibility** | Not enough data | 9.3 (23 reviews) | 
| **Scalability** | Not enough data | 8.2 (22 reviews) | 

#### Incident Management

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Incident Logs** | Not enough data | 8.0 (22 reviews) | 
| **Incident Alerts** | Not enough data | 7.9 (21 reviews) | 
| **Incident Reporting** | Not enough data | 8.0 (22 reviews) | 

### Cloud Migration

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Faddom** | 8.0/10 | 20 |

#### Functionality

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Data Migration** | Not enough data | 8.7 (15 reviews) | 
| **Data Variety** | Not enough data | 8.7 (15 reviews) | 
| **Alerts and Logging** | Not enough data | 8.1 (17 reviews) | 
| **Data Replication** | Not enough data | 7.7 (13 reviews) | 

#### Management

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Backup and Recovery** | Not enough data | 6.7 (13 reviews) | 
| **Integration Variety** | Not enough data | 8.2 (16 reviews) | 
| **Access and Security** | Not enough data | 7.7 (17 reviews) | 
| **Real time Monitoring** | Not enough data | 9.0 (17 reviews) | 

#### Security

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Data Protection** | Not enough data | 7.6 (15 reviews) | 

#### Agentic AI - Cloud Migration

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | 8.3/10 | 18 |
| **Faddom** | 6.5/10 | 31 |

#### Asset Inventory

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Hardware Asset Inventory** | 9.1 (16 reviews) | 8.5 (24 reviews) | 
| **Software Asset Inventory** | 8.8 (12 reviews) | 8.5 (25 reviews) | 
| **Cloud Asset Inventory** | 8.1 (9 reviews) | 7.4 (25 reviews) | 
| **Mobile Asset Inventory** | 6.9 (6 reviews) | 4.8 (20 reviews) | 
| **Asset Discovery** | 8.8 (13 reviews) | 8.6 (27 reviews) | 

#### Generative AI

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **AI Text Generation** | Not enough data | 3.9 (18 reviews) | 
| **AI Text Generation** | Not enough data | 4.1 (19 reviews) | 

#### Agentic AI - IT Asset Management

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 5.0 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 6.3 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 6.3 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 6.3 (5 reviews) | 
| **Decision Making** | Not enough data | 6.9 (6 reviews) | 

#### Management

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Central Dashboard** | 8.1 (14 reviews) | 8.6 (25 reviews) | 
| **Asset Policy Management** | Feature Not Available | 7.5 (21 reviews) | 
| **Risk Management** | Feature Not Available | 7.4 (20 reviews) | 
| **Integrations** | 8.6 (14 reviews) | 8.2 (24 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Faddom** | N/A | N/A |

#### ServiceNow Apps

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | Not enough data | 
| **Value** | Not enough data | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Cloud Migration Assessment Tools

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Faddom** | 8.7/10 | 7 |

#### Assessment 

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **IT Infrastructure** | Not enough data | 8.8 (7 reviews) | 
| **Cost Benefit** | Not enough data | 8.6 (7 reviews) | 
| **Applications** | Not enough data | 8.6 (7 reviews) | 

### Data Center Infrastructure Management (DCIM)

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | 8.9/10 | 8 |
| **Faddom** | 7.1/10 | 27 |

#### Performance Management

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Workflow Automation** | Feature Not Available | 7.4 (21 reviews) | 
| **Change Management** | Not enough data | 8.1 (21 reviews) | 
| **Real Time Reporting** | Not enough data | 7.8 (24 reviews) | 

#### Monitoring

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Server Performance** | Not enough data | 7.9 (22 reviews) | 
| **Energy Consumption** | Not enough data | 5.6 (18 reviews) | 
| **Space Planning** | 8.9 (6 reviews) | 5.8 (20 reviews) | 

### Microsegmentation

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Faddom** | 7.5/10 | 16 |

#### Administration

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Policy Enforcement** | Not enough data | 6.3 (9 reviews) | 
| **Dependency Mapping** | Not enough data | 8.6 (15 reviews) | 
| **Network Mapping** | Not enough data | 8.7 (15 reviews) | 

#### Enforcement

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Identity-Based Policy Management** | Not enough data | 5.8 (10 reviews) | 
| **Workflow Automation** | Not enough data | 5.7 (9 reviews) | 
| **Network Segmentation** | Not enough data | 9.1 (15 reviews) | 
| **Intelligent Segmentation** | Not enough data | 6.7 (12 reviews) | 
| **Workload Protection** | Not enough data | 6.3 (9 reviews) | 

#### Visibility

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Breach Detection** | Not enough data | 7.0 (10 reviews) | 
| **Observability** | Not enough data | 8.5 (13 reviews) | 
| **Application Discovery** | Not enough data | 9.3 (14 reviews) | 

### Enterprise Architecture Tools

| Product | Score | Reviews |
|---|---|---|
| **Device42, A Freshworks Company** | N/A | N/A |
| **Faddom** | N/A | N/A |

#### Agentic AI - Enterprise Architecture Tools

| Feature | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Data Center Infrastructure Management (DCIM) Software](https://www.g2.com/categories/data-center-infrastructure-management-dcim)

**Unique to Device42, A Freshworks Company (1):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps)

**Unique to Faddom (7):** [Microsegmentation Software](https://www.g2.com/categories/microsegmentation), [Cloud Migration Assessment Tools](https://www.g2.com/categories/cloud-migration-assessment-tools), [Network Traffic Analysis (NTA) Software](https://www.g2.com/categories/network-traffic-analysis-nta), [Data Center Networking Solutions](https://www.g2.com/categories/data-center-networking), [Enterprise Architecture Tools](https://www.g2.com/categories/enterprise-architecture-tools), [Cloud Migration Software](https://www.g2.com/categories/cloud-migration), [Configuration Management Tools](https://www.g2.com/categories/configuration-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Device42, A Freshworks Company | Faddom | 
|---|---|---|
| **Small-Business** | 17.4% | 14.0% | 
| **Mid-Market** | 34.8% | 41.1% | 
| **Enterprise** | 47.8% | 44.9% | 

### By Industry

#### Device42, A Freshworks Company

- **Information Technology and Services:** 23.9%
- **Financial Services:** 10.9%
- **Computer Software:** 8.7%
- **Leisure, Travel & Tourism:** 6.5%
- **Insurance:** 6.5%
- **Military:** 4.3%
- **Education Management:** 4.3%
- **Government Administration:** 4.3%
- **Apparel & Fashion:** 2.2%
- **Computer & Network Security:** 2.2%
- **Other:** 26.1%

#### Faddom

- **Information Technology and Services:** 20.8%
- **Hospital & Health Care:** 5.7%
- **Government Administration:** 4.7%
- **Telecommunications:** 4.7%
- **Computer & Network Security:** 4.7%
- **Banking:** 3.8%
- **Computer Software:** 3.8%
- **Consulting:** 2.8%
- **Financial Services:** 2.8%
- **Automotive:** 2.8%
- **Other:** 43.4%

---
## Alternatives

### Alternatives to Device42, A Freshworks Company

- [Nlyte](https://www.g2.com/products/nlyte/reviews) — 4.5/5 stars (51 reviews)
- [Lansweeper](https://www.g2.com/products/lansweeper/reviews) — 4.4/5 stars (68 reviews)
- [BMC Helix Discovery](https://www.g2.com/products/bmc-helix-discovery/reviews) — 4.2/5 stars (64 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4992 reviews)
- [ServiceNow IT Asset Management](https://www.g2.com/products/servicenow-it-asset-management/reviews) — 4.3/5 stars (498 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews)
- [Scrut Automation](https://www.g2.com/products/scrut-automation/reviews) — 4.9/5 stars (1313 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1241 reviews)
- [OpManager Nexus](https://www.g2.com/products/opmanager-nexus/reviews) — 4.6/5 stars (226 reviews)

### Alternatives to Faddom

- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (726 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4992 reviews)
- [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) — 4.5/5 stars (3990 reviews)
- [HubSpot Data Hub](https://www.g2.com/products/hubspot-data-hub/reviews) — 4.5/5 stars (578 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1344 reviews)
- [SolarWinds Observability](https://www.g2.com/products/solarwinds-worldwide-llc-solarwinds-observability/reviews) — 4.3/5 stars (863 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (4107 reviews)
- [GitHub](https://www.g2.com/products/github/reviews) — 4.7/5 stars (2392 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1931 reviews)

---
## Top Discussions

### Device42, A Freshworks Company

- Title: [What is a CMDB used for?](https://www.g2.com/discussions/what-is-a-cmdb-used-for) — 1 comment
  > **Top comment:** "Based on ITIL's best practices, a CMDB is your Configuration Management Database, a central repository of all configuration items. It is used for managing IT..."
- Title: [How much does Device42 cost?](https://www.g2.com/discussions/how-much-does-device42-cost) — 1 comment
  > **Top comment:** "Device42 is priced on an annual subscription model, and generally about 1/3 of the cost of the major software vendors. But it is not all just about the price..."
- Title: [How does Device42 work?](https://www.g2.com/discussions/how-does-device42-work) — 1 comment
  > **Top comment:** "In a nutshell - Device42 uses a variety of protocols to discover legacy as well as the latest technologies in your environment, across on-premises and cloud...."

### Faddom

- Title: [What is Faddom used for?](https://www.g2.com/discussions/what-is-faddom-used-for) — 1 comment, 1 upvote
  > **Top comment:** "Faddom is a cost effective software application dependency mapping tool. It is easy to use, has extensive and effective documentation and excellent support...."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/device42-a-freshworks-company-vs-faddom)